Training Specialist
13 days ago
Chicago
Job Description Title: Training Specialist Location: 4822 N Broadway, Chicago IL Schedule: On-site, Monday to Friday (8:30am - 5:00pm) Summary: Shape the future of learning and impact. Heartland Human Care Services is seeking a Training Specialist to design, deliver, and improve training programs that strengthen our SAFEty initiative. In this role, you’ll develop and update curricula, lead new-hire orientations, and collaborate with Quality Assurance Specialists and Division Coordinators to ensure trainings align with ORR and organizational standards. Your work will go beyond instruction, you’ll play a key role in building knowledge, confidence, and excellence across our teams. By leveraging best practices and innovative approaches, you’ll help foster a strong culture of learning that drives our mission forward. If you’re passionate about empowering others through education and want your work to make a meaningful difference, we’d love to have you on our team. Why Join Us: • Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities., • Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives., • Medical insurance. BCBS PPO, EPO, and HSA Plans, • Dental insurance., • Vision insurance., • 401(k) 3% Employer Contribution., • Paid maternity leave., • Paid paternity leave., • Commuter benefits., • Professional Development Assistance., • Disability insurance, • FSA Spending Account, • Life Insurance, • Employee Assistance Program Duties & Responsibilities Instructional Design: • Researches and serves as a subject matter expert on relevant topics including organizational rules and processes, new laws (e.g. PREA), industry knowledge, and current training materials, techniques, and strategies., • Conducts and analyzes training needs assessments with the programs and develops/updates annual training calendar, lesson plans, and curriculum based on results., • Helps staff improve upon or enhance existing skills and understand new policy changes., • Prepares and conducts training for staff., • Facilitates New Employee Orientation (NEO) for new staff., • Prepares appropriate internal and external reports in a regular and timely manner., • Performs periodic audits and reviews to ensure that polices/documents which are presented in trainings have been consistently implemented and are being utilized appropriately., • Researches and identifies new opportunities and resources for external trainings, workshops, or seminars appropriate for professional development of HHCS staff., • Collaborates with community providers on a local and national level to coordinate trainings for the Youth and Residential Programs., • Develops and maintains professional relationships with Directors, Managers and staff within all SAFEty programs., • Attends program and agency wide meetings, as requested., • Bachelor's degree in education or a social services field is required., • Minimum of two (2) years of previous training experience within a juvenile justice, residential care, or detention facility., • Minimum of two (2) years of experience conducting training/presentations for groups of various sizes., • Excellent presentation skills., • A resilient personality to handle multiple pressures from a variety of audiences and balance., • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables., • Must have knowledge in adult learning theories and curriculum development., • Ability to use multiple instructional strategies to teach to various learning styles (i.e., interactive, multimedia presentations, monitored simulations, problem solving scenarios) to deliver a variety of topics for organization, licensing, funder and CARF requirements and professional development., • Possess outstanding organizational skills and ability to meet established timelines., • Demonstrates a high degree of adaptability, comfortable in establishing new directions, managing rapid change, and trying different approaches to deal with uncharted territories., • Supervisory, teaching, writing, and public speaking skills are essential., • Ability to generate enthusiasm and prioritize and manage several projects simultaneously., • Highly organized, thorough, and prompt with a strong work ethic and the ability to complete tasks independently and in a timely manner., • Must be flexible in scheduling and have the ability to work in an ever-changing environment., • Ability to travel independently to SAFEty sites. Must have regular access to a reliable vehicle., • Ability to work during non-traditional hours such as evenings and weekends., • Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders., • Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner., • A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability., • Proficiency in Microsoft Office, Internet Explorer, Learning Management Systems, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • Ability to work independently and remain self-motivated with minimal direct supervision. This role is an onsite, in-person position and ineligible for remote work. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to sit at a desk for a large portion of the day., • Extensive reaching, bending, and moving of objects up to 25 pounds to organize and place in files. Ability to carry a laptop computer and training materials., • May require periods of walking throughout the facility., • May require periods of standing., • Ability to effectively operate and utilize a computer. HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment that is free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.
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