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Customer Experience Concierge – Fiber Internet Services Location: Irvine, CA | Shift: Flexible availability About the Role We're looking for a motivated, people-first Customer Experience Concierge to join our growing Customer Experience team. In this role, you'll be the voice of our brand — delivering exceptional service and technical support via phone, email, and chat that makes every customer feel genuinely noticed and taken care of. If you have a helpdesk or tech support background and love solving problems while building real connections with customers, this one's for you. This is a fast-paced, startup environment where adaptability, empathy, and a next-issue resolution mindset are as important as technical skills. You'll work closely with Field Services, Sales, and Community Engagement teams to ensure a seamless customer experience from first contact through installation and beyond. What You'll Do • Make outbound calls to customers and residents with status updates on new orders, post-work-order follow-ups, and ticket follow-ups, • Schedule and confirm appointments ahead of pre-construction walkthroughs, drop installations, and ONT installs, • Perform end-of-day schedule optimization using scheduling tools to maximize technician efficiency, • Conduct failed drop follow-up calls to confirm customer readiness and consent for next steps, • Resolve inbound and outbound customer inquiries related to new orders, installations, and technical support with urgency and full issue resolution, • Respond promptly to service availability inquiries via phone and email, providing accurate information on fiber internet services, • Conduct customer satisfaction follow-up calls to ensure a positive experience, • Support Sales and Community Engagement teams with resident and customer needs, • Contribute to a culture of trust, integrity, and collaboration What We're Looking For • 2+ years of customer service experience in the telecom or networking industry (B2C focus), • 2+ years of technical support or helpdesk experience supporting B2C or B2B customers, • Strong technical aptitude — IP networking, IoT, Wi-Fi, and consumer hardware/software troubleshooting experience with the ability to explain issues in plain language, • Proven problem-solving, analytical, and organizational skills, • Excellent verbal and written communication skills, • Proficiency in Microsoft Office, JIRA, GoTo, or similar CRM/ticketing platforms, • Experience in a startup or high-growth environment is a plus, • Familiarity with fiber internet technology and market trends is a plus, • Prior experience working alongside Field Support or Field Services teams is a plus

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, m

Job DescriptionField Service Technician Company: Felder Group USA Department: Service Team: Service Team West Reports To: Service Team Lead Location: Anaheim, California Position Type: In-Office and Field | Monday–Friday | Hourly About Felder Group USA Felder Group USA is a leader in high-precision woodworking machinery, providing world-class equipment, technical support, and service to customers across North America. Our Service Team ensures customers receive timely, expert support for installation, troubleshooting, maintenance, and repair. Position Summary The Field Service Technician is responsible for installing, diagnosing, troubleshooting, and repairing machinery at customer sites as well as supporting in-office service operations. This role involves working independently in the field, providing helpdesk support, assisting with machine demos, performing showroom and warehouse tasks, participating in trade shows, and ensuring high standards of work quality. Travel, including driving or flying with overnight stays, may be required, though much of the work will remain local to the greater Los Angeles area. Technicians work closely with Service Planners, who coordinate schedules, travel logistics, customer communication, and service documentation. Flexibility, technical expertise, and excellent customer service are essential. Key ResponsibilitiesField Service • Install, troubleshoot, and repair machinery at customer sites (residential and commercial)., • Maintain accurate reports of all work completed., • Work primarily independently, with occasional collaboration for larger projects., • Participate in trade shows and other customer-facing events., • Identify and recommend spare parts to customers., • Communicate service needs, parts requirements, and status updates to Service Planners and customers.In-Office & Helpdesk Support, • Provide technical support via phone, email, and video while in the office., • Maintain accurate reports of all work completed., • Provide support for machine demos with sales representatives present., • Set up and break down packing machines in showroom areas; repair and service machines in the warehouse., • Assist with general office tasks, including cleanliness and maintenance of showroom and work areas.Collaboration with Service Planners, • Follow schedules and assignments created by Service Planners., • Work with planners to coordinate travel, customer appointments, and service quotes., • High school diploma or GED required, • Experience in field service, mechanical repair, or technical support, • Strong troubleshooting and problem-solving skills, • Ability to work independently in the field while maintaining high-quality standards, • Excellent verbal and written communication skills, • Comfortable traveling (driving and flying) and staying overnight when required, • Experience with woodworking machinery, industrial equipment, or mechanical service environments, • Familiarity with helpdesk or service-ticketing systems, • Previous experience recommending and selling spare partsCore Competencies, • Attention to detail, • Customer service focus, • Flexibility and adaptability, • Team collaboration and communication, • Reliability and professionalismBenefits & Equipment, • Health, dental, and vision coverage, • Retirement plan, • Paid vacation and sick time, • Per diem for field work, • Company-provided tools, laptop, and cell phone, • Domestic and international training opportunities, including HQ in AustriaWork Schedule & Compensation, • Hours: Monday–Friday (+ some weekends as needed); 8am-5-pm (Field hours may change slightly), • Location: Anaheim, CA, in-office and in-field 9JQACQ72Mb

Job Description Field Technician Supervisor Irvine, CA | 100% Onsite | Full-Time Monday–Friday | 8:00 AM – 5:00 PM Pay: $35.10–$43.27/hour About the Role Quest International is hiring a Field Technician Supervisor to lead daily field service operations, including technician scheduling, dispatch execution, routing decisions, workload balancing, and service escalations. This is a hands-on dispatch leadership role for someone who has personally worked in the field and understands what the job looks like from the technician side. The right candidate has traveled to customer sites, handled service calls, worked through delays, access issues, changing schedules, and the reality of repairing equipment in live environments. This is not an IT helpdesk role. This is not a call center supervisor role. This is not a desk-only coordination role. Required Qualifications Candidates must clearly demonstrate the following on their resume: • Prior hands-on experience working as a field technician, field service engineer, installation technician, repair technician, or similar onsite service role, • Prior experience traveling to customer locations to troubleshoot, install, service, or repair equipment, • Clear understanding of what it feels like to work in the field, including travel time, site access issues, job delays, paperwork, customer coordination, and real-world service conditions, • At least 3 years of direct leadership experience in field service dispatch, technician scheduling, or service operations, • Hands-on ownership of dispatch boards, routing decisions, technician scheduling, and workload balancing, • Proven experience supporting mobile field technicians, not internal IT support teams, • Experience managing service escalations and real-time operational issues, • Experience working in SLA-driven and KPI-driven environments with measurable service expectations, • Experience using dispatch systems, ticketing systems, CRM tools, or field service platforms, • Strong decision-making ability in a fast-paced, real-time environment, • Ability to work 100% onsite in Irvine, California, Monday through Friday from 8:00 AM to 5:00 PM, • Your background is primarily IT helpdesk, desktop support, or internal service desk leadership, • Your experience is mainly call center supervision without direct field dispatch ownership, • You have never personally worked as a field technician or traveled to customer sites for service work, • You have not directly managed dispatch, routing, technician scheduling, and service execution, • You require remote or hybrid work, • You are not located within commuting distance of Irvine, California, • Own and manage daily dispatch operations for field service technicians, • Control the live dispatch board, including job assignment, routing, and schedule adjustments, • Prioritize and assign work orders based on urgency, geography, technician skill set, and SLA requirements, • Monitor open tickets, backlog, response times, completion rates, and technician utilization, • Make real-time decisions to reduce downtime and maintain service coverage, • Act as the escalation point for failed jobs, delays, routing conflicts, and customer-impacting issues, • Balance technician workload to maximize productivity and efficiency, • Drive SLA and KPI performance across field operations, including response time, completion rates, and utilization, • Partner with operations and logistics to remove bottlenecks and improve execution, • Coach dispatch and service coordination staff on execution, urgency, and accountability, • Ensure accurate service documentation and operational reporting, • Identify inefficiencies in scheduling and implement improvements, • Background in medical device, OEM, A/V, electro-mechanical, installation, or technical field service environments, • Experience supporting route-based technicians performing onsite service work, • Strong Excel and operational reporting skills, • Experience improving dispatch workflows and technician productivity, • $35.10–$43.27/hour, • Full-Time, • Temp-to-Hire, • 100% onsite in Irvine, California, • Monday through Friday, 8:00 AM – 5:00 PM For over 40 years, Quest International Inc., headquartered in Irvine, California, has been a trusted global partner to healthcare organizations, Fortune 500 companies, and technology innovators. We specialize in medical and industrial display solutions, IT services, field engineering support, and repair and logistics programs that keep critical equipment performing at peak performance. We operate in environments where reliability, responsiveness, and execution matter. Our teams support hospitals, research facilities, and enterprise clients where downtime is not an option. Why Join Quest International Quest International is looking for someone who can lead with credibility because they have personally done the work in the field. This role is for an operator who understands technician reality, can make sound dispatch decisions, and can help drive field productivity and service performance every day.

Job Description About AMDI Autonomous Medical Devices Incorporated (AMDI), headquartered in Santa Ana, California, brings together a world-class team of engineers, scientists, clinicians, and manufacturing experts dedicated to advancing point-of-care diagnostics. From its ISO 13485-certified, 110,000 sq ft facility, AMDI develops and manufactures innovative diagnostic systems leveraging breakthrough microfluidics, protein engineering, and cloud-connected data solutions. Our lead product, the Fast PCR System, delivers molecular respiratory results (Flu A, Flu B, RSV, and COVID-19) in under 10 minutes — purpose-built for urgent-care and office-lab settings. The pipeline includes future assays, designed for CLIA-waived environments, underscoring AMDI’s mission to deliver accurate results at the time of care. Role Summary At AMDI, we're seeking a hands-on Customer Service Manager to build and lead AMDI’s customer support function, ensuring a best-in-class experience for clinicians, lab partners, and patients using AMDI’s diagnostic products and services. This role is equal parts hands-on case leadership and builder—scaling support operations, managing escalations, and partnering cross-functionally as AMDI transitions from R&D to full-scale commercialization. Location: This is an onsite position located at our Santa Ana, CA office. Candidates living within a 25-mile range preferred. Essential Duties and Responsibilities Customer Support Strategy and Execution • Implement and continuously improve end-to-end support workflows: intake, triage, escalation, resolution, documentation, and feedback loops—built for regulated diagnostics environment., • Own day-to-day execution of customer support operations, including coverage schedules and peak-volume planning., • Handle complex and escalated cases related to ordering, sample logistics, results delivery, billing inquiries, and product/service issues—driving timely resolution., • Partner closely with Quality/Regulatory to ensure complaint intake, documentation, escalation, and closure meet required standards and internal procedures., • Recruit, train, coach, and manage a growing team of customer service representatives., • Maintain and grow knowledge bases, FAQs, scripts, and onboarding materials aligned to diagnostic workflows and common clinical questions., • Support new account onboarding, training coordination, and early adoption—partnering with Commercial teams to accelerate time-to-value., • Response: Speed to first response and time-to-resolution by case type., • Quality of Resolution: First-contact resolution, reopen rate, escalation rate, documentation completeness., • Customer Outcomes: Customer Satisfaction and Net Promoter scores; and qualitative feedback trends., • Complaint Execution: Complaint cycle time and on-time closure in alignment with Quality processes., • Bachelor’s degree preferred (life sciences, healthcare administration, business, or related) or equivalent experience., • Minimum of 5 years in customer service/support, including a minimum of 2 years leading teams (or acting as a senior lead in a scaled support environment)., • Strong preference for experience in diagnostics, medical devices, healthcare, digital health, or another regulated environment., • Working knowledge of diagnostic / laboratory workflows., • Demonstrated ability to build processes and teams in a fast-paced, resource-constrained environment., • Excellent written and verbal communication skills—able to translate technical and clinical concepts into clear, empathetic guidance., • Experience supporting clinician offices, urgent care, labs, health systems, or IDNs as primary customers., • Direct experience with complaint handling and cross-functional quality investigations., • Onsite in Santa Ana, CA with regular onsite presence to partner with operations and support launch readiness., • Fast-paced startup environment with cross-functional exposure and ownership., • Base Salary Range: $75,000 – $95,000, • Benefits Include:, • Eligible for incentive stock options, • 13 company-paid holidays plus generous vacation and sick days, • Daily on-site free lunch, snacks, and drinks (when at corporate HQ), • 100% employer-paid medical insurance for employee coverage (base plan), • 401(k) with company match, • Education assistance program, • Monthly socials and employee events, • Employee discounts (theme parks, movies, hotels, rental cars) Why Join AMDI At AMDI, you’ll help build the frontline customer operation that supports a next-generation point-of-care molecular platform. The Fast PCR System is designed to deliver true PCR accuracy in under 10 minutes—enabling faster clinical decisions at the time of care. You’ll work with an experienced team that has built and scaled diagnostics platforms—and you’ll own the playbook for how AMDI supports customers as we launch and grow. Our commitment to an inclusive workplace: We are an equal opportunity employer and encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other protected characteristic under federal, state, or local law. Powered by JazzHR I0qszI77VD

Job DescriptionDescription: Job Summary: Provides technical support and IT infrastructure maintenance to ensure reliable, secure, and efficient technology systems across Euroline Steel Windows. Supports users, systems hardware, and software while aligning with Euroline’s commitment to quality, security, and operational excellence. Requirements: Essential Functions: • Provide day-to-day technical support to office and shop floor users for hardware, software, and network-related issues., • Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and related peripherals., • Manage user accounts, access permissions, and security settings in accordance with company policies., • Monitor system performance, backups, and network connectivity to ensure uptime and data integrity., • Assist with onboarding and offboarding by preparing equipment, system access, and documentation., • Coordinate with vendors and service providers for IT support, repairs, and upgrades., • Maintain inventory of IT equipment, licenses, and assets., • Support cybersecurity best practices including updates, patches, and antivirus protection., • Document IT procedures, configurations, and support activities., • Perform other IT-related duties as assigned. Knowledge and Abilities: • Strong troubleshooting and problem-solving skills., • Ability to follow written and verbal instructions., • Ability to work independently with minimal supervision., • Ability to manage multiple priorities in a fast-paced environment., • Strong communication skills with technical and non-technical users., • Working knowledge of Windows operating systems, Microsoft 365, and basic networking concepts., • Attention to detail and commitment to data security and confidentiality Education and experience: • Associate’s degree in information technology or related field preferred., • Equivalent combination of education and experience will be considered., • Previous IT support or helpdesk experience preferred. Physical demands: • Light to medium work exerting up to 25 pounds of force occasionally., • Ability to lift and carry computer equipment and peripherals., • Standing, walking, bending, and reaching as required to service equipment. 3 Work Environment: • The worker is subject to office and light industrial work environment., • Occasional exposure to noise typical of manufacturing and office settings., • The worker may be required to access server rooms or equipment areas

Job Description Prudential Overall Supply is seeking a Senior Integration Analyst to design, build, and maintain integrations across business systems while supporting reporting and database operations. This role plays a critical dual function—technical integration development and frontline support—serving as a key resource for troubleshooting, resolving system issues, and delivering a high level of service to internal users. Key ResponsibilitiesHelpdesk & Support • Serve as primary Level 2 support for integration-related issues; triage, troubleshoot, and resolve within defined SLAs, • Diagnose and resolve failures across Boomi, n8n, and API-based workflows, • Execute Oracle SQL scripts to support business requests, • Develop and modify Crystal Reports based on user needs, • Communicate clearly with non-technical stakeholders, providing updates and setting expectations, • Document issues, resolutions, and recurring trends to build a knowledge baseIntegration Development & Management, • Design, develop, and maintain integrations using Boomi and n8n, • Connect internal and third-party systems via RESTful and SOAP APIs, • Monitor integration processes and resolve data flow issues, • Write, optimize, and maintain Oracle SQL queries, stored procedures, and triggers, • Ensure data integrity and consistency across systems, • Document integration architecture, mappings, and error-handling processesReporting, • Develop and maintain Crystal Reports for business stakeholders, • Create new reports and enhance existing ones based on requirements, • Troubleshoot data accuracy and performance issuesGeneral, • Partner with business teams to gather requirements and translate into technical solutions, • Participate in testing, deployment, and change management processes, • Maintain documentation for systems, workflows, and integrationsRequired Qualifications, • 3+ years of experience in systems integration, reporting, or a related technical role, • Hands-on experience with Boomi (development, deployment, monitoring), • Working knowledge of n8n or similar automation platforms, • Strong proficiency in Oracle SQL (queries, procedures, triggers), • Experience building and consuming REST/SOAP APIs, • Experience developing or maintaining Crystal Reports, • Strong troubleshooting and problem-solving skills, • Ability to communicate technical concepts to non-technical users, • Excellent organizational skills with the ability to manage multiple prioritiesPreferred Qualifications, • Bachelor’s degree in Computer Science, Engineering, or related field, • Boomi Professional Developer certification, • Experience with other integration/iPaaS tools, • Background in helpdesk or application development support, • Familiarity with ticketing systems (ServiceNow, Jira Service Management, Zendesk), • Experience with version control tools (e.g., Git), • Understanding of ETL and data warehousing concepts, • Experience working in Agile or ITIL environmentsWhy Join Prudential Overall Supply?, • Competitive hourly pay, • Medical, dental, and vision insurance, • Paid time off (vacation + sick leave), • 401(k) with company match, • Profit sharing, • Tuition reimbursement, • Paid holidays, • Stable Monday–Friday schedule

Job Description A global manufacturer and distributor seek a Junior IT Support Specialist to join their team. The Junior IT Support Specialist plays a key role in supporting day-to-day technology operations across the organization. This role assists with helpdesk requests, participates in network-related projects, and supports the administration of Microsoft 365 services. It's an ideal position for someone early in their IT career who is eager to learn, grow, and contribute to a dynamic technical environment. Key Responsibilities: ??? Helpdesk & End-User Support • Provide first-level technical support for hardware, software, and peripheral issues., • Troubleshoot Windows workstations, printers, mobile devices, and common business applications., • Log, track, and resolve support tickets in a timely manner., • Assist users with password resets, account access, and basic troubleshooting., • Assist with basic network troubleshooting (LAN/WAN, Wi-Fi, VPN)., • Support network upgrade or expansion projects under senior staff guidance., • Help maintain network equipment such as switches, access points, and firewalls., • Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)., • Assist with user provisioning, license assignments, and group management., • Help troubleshoot email delivery issues and Teams/SharePoint access problems., • Support data organization and permissions within SharePoint and OneDrive. Qualifications Required: • Basic understanding of Windows operating systems and common IT concepts., • Familiarity with Microsoft 365 applications and cloud services., • Foundational knowledge of networking (TCP/IP, DNS, DHCP)., • Strong problem-solving skills and willingness to learn., • Excellent communication and customer service mindset. Many of our job openings can be viewed at

Job DescriptionSalary: $70,000 - $75,000 Who We Are: Archipelago Companies, a portfolio of highly successful consumer lifestyle brands, is seeking a talented and passionate individual with an entrepreneurial mindset to join our team. Our brands, including OluKai, Kaenon, Melin, Roark, and Tradewind Services are leaders in their respective markets, offering high-quality products and authentic marketing stories direct to consumers. At Archipelago Companies, we pride ourselves on our commitment to integrity, and we strive to create a culture of excellence in everything we do. If you are a driven and innovative individual with a passion for consumer brands, we invite you to apply for our open position and become a part of our dynamic and growing team. About the Role: Were seeking an IT Support Specialist to provide a mix ofTier 1 helpdesk supportandTier 2 technical supportfor our SaaS-first environment. This role requires~50% travelto satellite offices to deliveronsite support, support office setups, and participate in anonsite rotation schedule. Youll be a key point of contact for end users while also partnering with IT Systems and Security to resolve escalations and improve reliability. Key responsibilities in the following areas include but are not limited to: End User Support (Tier 1) • Provide timely support via ticketing system, chat, phone, and in-person onsite visits., • Troubleshoot common issues: account access, MFA/SSO login, SaaS apps, email/collaboration, endpoints (laptops/mobile), printers/peripherals, conferencing/AV basics., • Execute onboarding/offboarding tasks: device setup, user orientation, standard access provisioning steps, and documentation. Backend Support (Tier 2) • Handle escalations involving deeper troubleshooting and coordination: identity/access group issues, device management (MDM), endpoint security tooling, and SaaS administration tasks., • Assist with incident response basics (e.g., device isolation steps, evidence gathering, coordinating with Security/IT Ops)., • Partner with Systems Admins/IT Manager to drive root-cause fixes and reduce recurring tickets. Onsite / Field Support (50% travel) • Travel to satellite offices on a regular schedule to provide hands-on support., • Support office readiness: workstations, conference rooms, basic network/Wi-Fi troubleshooting, inventory/asset audits, and local vendor coordination., • Participate in an onsite support rotation to ensure coverage and rapid response for high-impact issues. Process & Documentation • Maintain knowledge base articles and repeatable runbooks for common issues., • Track assets (devices, peripherals) and support license access workflows., • Contribute to service improvements: ticket categorization, automation suggestions, and user training. Required Qualifications • Bachelor's degree preferred, • 3+ years inIT support/helpdesk/desktop support(Tier 1) with exposure to Tier 2 tasks., • Strong troubleshooting skills across: Windows/macOS, mobile devices, common SaaS tools, and basic networking fundamentals., • Experience with a ticketing system (e.g., Jira Service Management, Zendesk, ServiceNow)., • Comfortable supporting users in-person and remotely; strong customer service mindset., • Ability to travel~50%and participate in an onsite rotation schedule. Preferred Qualifications • Experience withidentity and access(Okta/Azure AD/Google Workspace), MFA, RBAC groups., • Experience withMDM/device management(Intune/Jamf/Workspace ONE)., • Basic SaaS admin experience (Google Workspace/Microsoft 365, Slack, Zoom, etc.)., • Familiarity with retail or multi-site operations and supporting distributed teams., • Scripting/automation interest (PowerShell/Bash) or workflow automation experience. Location & Office Structure:This is an in-office hybrid position with significant travel(~50%) to satellite offices in Irvine and San Clemente. Mandatory 4 days per week in office with the option to work from home 1 day per week. Participation in onsite rotation schedule (hours and cadence defined by region/coverage needs). Compensation: The salary range for this position is: $70,000 - $75,000, based on the experience that you bring to the position. Benefits and Perks: • Complimentary chef prepared breakfast and lunch provided Monday - Thursday, • Generous product gift program and all brand discounts, • Growth opportunities within the Archipelago family of brands: OluKai, Kaenon, Melin, Roark, • Company bonus program, • 5 year and 10 year Milestone Anniversary travel gifts, • Medical, Dental, Vision insurance in accordance with plan guidelines, • Company paid life insurance in accordance with plan guidelines, • 401k with employer match in accordance with plan guidelines, • 15 Days of PTO accrued annually, plus one additional day of PTO every year on your anniversary, and 3 Floating Holidays per year, • Paid beach and giveback days, bi-annual team building events and other in-person celebrations, • Work with talented and great people who share a love of the ocean lifestyle, • OluKai is a Certified B Corporation with paid company service days Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at . Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Job Description Job Opportunity: Lead IT Support Level III Location: Orange, CA Job Type: Contract-to-Hire Work Schedule: Hybrid (after initial onboarding/trust period) Compensation: Competitive, based on experience Overview We are actively seeking a highly experienced IT Support Level III professional to join a dynamic End User Support team. This role is a critical position acting as the right hand to the IT Director, supporting national IT operations and ensuring seamless end-user experiences. You will serve as the key escalation point and operational lead, bridging leadership with Helpdesk and Desktop Support teams. This position offers clear advancement into IT leadership/management. Must-Have Skills & Experience (Required) · 5+ years of hands-on experience in Level II/III IT Support roles within enterprise environments · Expert-level troubleshooting of Windows OS (Windows 10/11) in corporate environments · Strong, hands-on experience supporting Microsoft 365 (Office 365) including: o Outlook (profile issues, connectivity, performance, mailbox troubleshooting) o Teams (audio/video, login, integration issues) o OneDrive & SharePoint (sync issues, permissions, access) o Exchange Online (mail flow, mailbox access, configuration) · Proven ability to resolve complex end-user issues across hardware, software, and network layers · Experience serving as the primary escalation point for advanced technical issues · Strong expertise in ticket queue management, prioritization, and SLA enforcement · Hands-on experience with Active Directory (user accounts, group policies, permissions) · Experience with ITSM/ticketing systems (ServiceNow, Jira, or similar) · Ability to lead, mentor, or oversee Helpdesk/Desktop Support staff · Strong documentation and process improvement mindset · Excellent communication skills with the ability to interface with executives and technical teams Key Responsibilities · Serve as the primary escalation point for Level II and Level III end-user support issues · Provide day-to-day oversight of Helpdesk and Desktop Support teams · Manage and prioritize ticket queues to ensure timely resolution and SLA compliance · Troubleshoot and resolve complex Windows and Microsoft 365 end-user issues · Act as a bridge between IT leadership and support teams, ensuring alignment and communication · Keep the IT Director informed on team performance, risks, and operational updates · Lead by example with hands-on technical support and user issue resolution · Identify and implement process improvements and efficiencies within support operations What Sets You Apart · Proven ability to own and drive issue resolution in high-pressure environments · Leadership mindset with readiness to step into a management role · Strong ability to mentor and elevate team performance · Experience supporting multi-site or national organizations · High level of accountability, organization, and follow-through Why Join This Opportunity? · Clear path to IT leadership/management advancement · High-visibility role working directly with IT leadership · Opportunity to influence and improve national End User Support operations · Collaborative, fast-paced, and growth-oriented environment

Job DescriptionLK Distribution is a leading distributor of several brands and products offered on both e-commerce and wholesale. Specialized in the Alternative Product category in the CBD/Hemp Industry ranging from a large category of products. We are seeking a creative and dynamic individual with experience with independent online storefronts for each of our brands to join our team! The ideal candidate will have a passion for marketing with strong analytical skillsets, and the ability to develop innovative and unique strategies to increase brand awareness and customer engagement as the primary focus. The Marketing E-Commerce Specialist will be responsible for managing and maintaining online storefronts from products, descriptions, executing and deployment of marketing campaigns, analyzing data to measure ROI's, collaborating with cross-functioning teams within our Creative Department to achieve marketing objectives and interactions. Including vast experience in improving domain ranking and authority positions for sites which includes (backlinks, third party blogs, keywork rankings, SEO/SEM). This role offers an exciting opportunity to contribute to the growth and success of our organization in a high speed industry while exploring creative solutions and options. * Extensive knowledge and understanding of WooCommerce and WordPress is REQUIRED for this position. If you do not have experience your resume may be rejected. * *** Experience in Cannabis / Hemp / CBD / E-Cigarettes are not required, but is highly sought after. *** This effective role will take a "Hands-On" approach in performing the following primary responsibilities: Oversees & manages all day-to-day operations, campaigns, and analytics for our e-commerce storefronts. Manage, update, and maintain all product listings on various e-commerce platforms as well as monitoring levels of inventory. Manage day-to-day customer service/resolution and all helpdesk emails for our consumers with providing excellent communication to be customer-forward focused. Communicate with logistics departments for any shipment issues on behalf of the customer. Maintain the site to appear visually attractive and organized. Conduct market research to identify trends and opportunities in the e-commerce industry with respects to ad-restricted spaces including understanding of compliant factors for advertising CBD & Hemp. Collaborate with cross-functional teams to ensure seamless integration of e-commerce initiatives and campaigns with high levels of communication. Brainstorm, plan, initiate, and create and execute digital marketing campaigns to promote initiatives, products, and drive traffic including email marketing, content marketing, digital advertising, and blog content for SEO purposes to the e-commerce site to convert to sales. Monitor and analyze website performance metrics using Google Analytics and various tools. Develop and Implement SEO/SEM strategies to improve search engine rankings and increase organic and redirected traffic. Manage Inventory Levels, pricing, and promotions to maximize sales and profitability. Create engaging content for various marketing channels, such as blog posts, social media posts, videos, and infographics. Conduct competitive market research to identify trends, customer preferences, and competitive landscape. Analyze marketing data (e.g., website traffic, email open rates, social media engagement) to measure campaign performance and identify areas for improvement. Engage with customers via email to provide solutions and responses for customers seeking resolutions and assistance in a friendly professional manner. Utilize product knowledge and training to effectively communicate the features and benefits of our products to customers through the use of digital marketing. Troubleshoot any issues and have the ability to make corrective updates to the Site from Pages, Products, Pricing, Descriptions, across all platforms. Conduct thorough audits of our website to identify areas of improvement in performance, user experience, and conversion rate optimization. Create and maintain an appealing web experience that guides customers to relevant products, pages, information, and services. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific Skills a Plus: Experiencing with backend development and maintenance for various E-commerce Engines (WordPress) Google Suite. Specifically: Google Sheets, Hangouts Communication Proven experience in marketing with a focus on digital marketing, e-commerce, and campaign management. Ability to work with Team Members to accomplish Daily Goals and Tasks. Strong written and verbal communication skills, with the ability to create compelling content for various audiences. Proficiency in digital marketing tools and platforms, such as Google Analytics, social media management tools, and email marketing software. Excellent project management and organizational skills, with the ability to manage multiple priorities and deadlines. Collaborative team player with strong interpersonal skills. Knowledge of SEO principles and practices is a plus. Knowledge of relatable industries such as Cannabis, Hemp, CBD, E-Cigarettes due to ad-restrictions and compliance factors. UI/UX Design Web Design Ability to code in Liquid and/or HTML (preferred) EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); three months or more related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. LANGUAGE SKILLS Must have the ability to read and interpret instructions, correspondence, and operating procedures. Correspond and ability to effectively present information and speak to customers or employees of organization. Good phone, email etiquette and verbal communication skills required. MATHEMATICAL SKILLS Must have ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to perform these operations using units of American currency and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.AAP/EEO STATEMENTNAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to and including discharge. Experience: SEO: 2 years (Preferred) Digital Marketing: 2 years (Preferred) E-commerce: 2 years (Preferred)

Job Description At Griffith Company, we recognize that people are our most valuable resource. We nurture that resource by fostering a work environment that encourages communication, respect and recognition. In this environment, Griffith Company employees flourish, taking their careers to new levels. In addition to offering a 120+ year history of quality, safety and excellence, Griffith Company has a dynamic, exciting and supportive culture where opportunity for growth abounds. We are looking for an experienced and customer service-oriented Data Analyst to join our Information Technology team. The Data Analyst’s role is to design data modeling/analysis services used to mine enterprise systems and applications for knowledge and information that enhance business processes. This individual is also responsible for assisting in building, deploying, and maintaining data support tools, metadata inventories, and definitions for database file/table creation. This individual is also expected to take a lead in preventing data quality issues by developing and monitoring data quality metrics to provide feedback to business units. This person will also create and provide training to facilitate this goal. ESSENTIAL FUNCTIONS • Identify and learn appropriate software and hardware used and supported by the organization., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels., • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs., • Where required, administer and resolve issues with associated end-user workstation software products., • Field incoming help requests from end users via HelpDesk software, telephone and e-mail in a courteous manner., • Perform post-resolution follow-ups to help requests., • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring desktop operations., • Maintain inventory list of all end-user workstations., • If necessary, liaise with third-party support and PC equipment vendors., • Administer and maintain end user accounts, permissions, and access rights., • Create new users and modify existing user administration, • College diploma or university degree in the field of computer science or statistics, and/or 2 years of equivalent work experience required., • Strong understanding of data models, structures, theories, principles, and practices., • Excellent knowledge of data modeling tools such as Microsoft Fabric and Power BI., • Strong familiarity with data preparation, processing, classification, and forecasting., • Working technical experience with relational database servers, including Microsoft SQL., • Direct experience with data management techniques., • Hands-on database tuning and troubleshooting experience., • Excellent analytical and technical problem-solving skills, • Effective communication skills, • Ability to communicate ideas in both technical and user-friendly language, • Excellent listening and interpersonal skills, • Ability to conduct research into data management issues, practices, and products as required., • Detail oriented, • Highly self-motivated and directed, • Stress management, • Customer service oriented, • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components., • Ability to bend, kneel, and crawl under workstations., • Ability to lift, push, and pull up to 25 lbs., • Extended visual use of a computer screen. Company Benefits Package In addition to offering a comprehensive benefits package for all employees — including a superior health benefits package — Griffith Company also offers generous performance-based compensation. As part of an Employee Stock Ownership Plan (ESOP) Corporation, Griffith Company employees have the opportunity to directly and financially benefit from the Company's success. Other benefits include vacation time, sick days, paid holidays, and a 401K program. (Benefits are subject to eligibility requirements) Visit us at: Salary Range: $122,573.13 - $135,000.00 Griffith Company is an equal opportunity employer and an employee-owned company. Important Notice to Staffing Agencies/Recruiting Firms (please read completely) Griffith Company will not accept unsolicited resumes from any sources other than directly from a candidate, Griffith Company employee or any of our industry and academic partners. Any unsolicited resumes sent to any of the following will be considered Griffith Company property: Griffith Company mailing address, fax machine or email address; Griffith Company employees; or to Griffith Company's applicant/candidate database. Griffith Company will NOT pay a recruiting/placement fee for any candidate hire resulting from the receipt of an unsolicited resume. We will only accept resumes from staffing agencies/recruiting firms who meet the following criteria: 1. Have a valid fully-executed written contract with Griffith Company for service (signed only by our CEO, President, Executive Vice President or Human Resources Director). No other Griffith Company employee is authorized to bind Griffith Company to any agreement regarding the placement of candidates by Agencies., 2. Responding to a written request from a member of our Human Resources team to work on filling a specific job opening - we will not accept any unrelated resumes. In the cases of staffing agencies/recruiting firms that meet the above criteria: we will not consider a presentation of a candidate to us as accepted unless a member of our Human Resources team expresses in writing to your firm/agency an interest in engaging with a candidate that is being presented. The act of a firm/agency simply sharing a candidate resume or profile with a hiring manager or any other Griffith Company employee by email, text or any other communication method will not suffice as Griffith Company's acceptance of a candidate. Powered by JazzHR RDBdYBYaAz

Job Description PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED. Overview We're looking for a User Experience & Community Lead to take ownership of our customer support and community engagement. This role will lead a small support team and work closely with product, engineering, and operations to ensure our users have a seamless, satisfying experience from onboarding to long-term retention. You’ll be the central point of contact for our user base—responding directly when needed, and designing scalable systems to support growth. Key Responsibilities • Lead day-to-day customer support operations across channels (email, chat, helpdesk tools)., • Manage and mentor a small support team, ensuring high-quality service and fast response times., • Build and maintain strong user communities (e.g., WhatsApp, Discord, Reddit), fostering feedback and engagement., • Organize and run structured beta programs and user testing initiatives with clear reporting., • Coordinate with product and engineering teams to escalate and resolve recurring issues., • Track key metrics around satisfaction, response time, and user retention to guide improvements., • Design and improve internal workflows and knowledge systems to ensure consistent, scalable support quality as the team grows., • Help shape self-service resources such as FAQs, help center content, and onboarding flows. What You Bring • 5+ years of experience in customer support, user operations, or community management., • Proven experience managing or mentoring a small support or community team., • Excellent communication skills with a user-first, empathetic mindset., • Hands-on experience managing online communities and feedback channels (WhatsApp, Discord, FB Groups)., • Strong organizational and problem-solving abilities in a fast-paced environment., • Familiarity with tools like Zendesk, Notion, or similar. What We Offer • A high-impact, high-ownership role at a growing consumer tech brand., • Remote-friendly culture with flexible working hours.

Job Description Field Technician Supervisor Location: Irvine, CA Job Type: Full-Time | Temp-to-Hire Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay: $35.10-$43.27 per hour Work Setting: 100% Onsite Job Overview Quest International is hiring a Field Technician Supervisor to lead daily field service dispatch operations for our Irvine team. This role is responsible for technician scheduling, routing, workload balancing, service escalations, and overall field execution. This is a hands-on leadership role for someone who has personally worked as a field technician and understands the realities of field service. You must have experience traveling to customer sites, handling onsite service work, and supporting technicians in real-world conditions. This is not an IT helpdesk role. This is not a call center supervisor role. This is not a desk-only coordination role. Requirements • Must have prior hands-on experience as a field technician, field service engineer, installation technician, repair technician, or similar onsite service role, • Must have traveled to customer sites to install, troubleshoot, service, or repair equipment, • Must understand the realities of field work, including travel time, site delays, paperwork, access issues, schedule changes, and customer coordination, • Must have at least 3 years of direct leadership experience in field service dispatch, technician scheduling, or service operations, • Must have hands-on experience managing dispatch boards, routing, technician scheduling, and workload balancing, • Must have experience supporting mobile field technicians, not internal IT support teams, • Must have experience managing service escalations and real-time operational issues, • Must have experience working in SLA-driven and KPI-driven service environments, • Must have experience using dispatch systems, ticketing systems, CRM tools, or field service platforms, • Must be able to work onsite in Irvine, CA Monday through Friday from 8:00 AM to 5:00 PM, • Must live within a realistic commuting distance to Irvine, preferably in Orange County Preferred Qualifications • Background in medical device, OEM, A/V, electro-mechanical, installation, or technical field service environments, • Experience supporting route-based technicians performing onsite service work, • Strong Excel and operational reporting skills, • Experience improving dispatch workflows and technician productivity, • Previous experience flying or traveling regularly for field service assignments Key Responsibilities • Own and manage daily dispatch operations for field service technicians, • Control the live dispatch board, including job assignments, routing, and schedule adjustments, • Prioritize work orders based on urgency, geography, technician skill set, and SLA requirements, • Monitor open tickets, backlog, response times, completion rates, and technician utilization, • Make real-time decisions to reduce downtime and maintain service coverage, • Serve as the escalation point for delays, failed jobs, routing conflicts, and customer-impacting issues, • Balance technician workload to improve efficiency and productivity, • Drive SLA and KPI performance across field operations, • Partner with operations and logistics to remove bottlenecks and improve execution, • Coach dispatch and service coordination staff on urgency, accountability, and execution, • Ensure accurate service documentation and operational reporting, • Use personal field experience to make practical dispatch decisions based on travel time, site conditions, job complexity, and customer impact Do Not Apply If • Your background is primarily IT helpdesk, desktop support, or internal service desk leadership, • Your experience is mainly call center supervision without direct field dispatch ownership, • You have never personally worked as a field technician or traveled to customer sites for service work, • You have not directly managed dispatch, routing, technician scheduling, and service execution, • You require remote or hybrid work, • You are not located within commuting distance of Irvine, CA, • Your compensation expectations exceed $43.27 per hour About Quest International Quest International has supported healthcare organizations, Fortune 500 companies, and technology innovators for over 40 years. We specialize in medical and industrial display solutions, IT services, field engineering support, and repair and logistics programs that keep critical equipment running. Apply if you have real field technician experience, direct dispatch leadership experience, and the ability to lead field operations with credibility. Company DescriptionQuest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️

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