Solutions Architect
3 days ago
Raritan
Job Title: ServiceNow Solution Architect (HRSD,ITSM) Must Have Technical/Functional Skills Experience: • Typically requires 8-10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules., • Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules, • Experience with scripting, business rules, UI policies, and other ServiceNow customization features., • Experience with CMDB/CSDM, Discovery, and Service Mapping., • Experience with ServiceNow integrations with third-party systems., • Experience with ITIL principles and best practices. Experience as a Senior Solution Architect with HRSD/WSD /ITSM • Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams., • Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure., • Gathering Business services and associated application services list and details from client team., • Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps., • Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment, • Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management, • Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients., • Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process, • Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances., • Ability to listen, interpret, strategize and consult on complex business processes and technical concepts, • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc, • Expertise in Custom module implementations., • Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting. Roles & Responsibilities ServiceNow Expertise: Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities. Scripting and Programming: Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS). ITIL and Process Knowledge: Familiarity with ITIL principles and best practices for IT service management. CMDB and CSDM: Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database). Integration Experience: Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers. Problem Solving and Analytical Skills: Ability to diagnose issues, identify root causes, and develop effective solutions. Communication and Collaboration: Strong communication and interpersonal skills for effective collaboration with various stakeholders. Technical Documentation: Ability to prepare clear and concise technical documentation. Generic Managerial Skills • Create and execute development plans as appropriate to meet changing needs and requirements., • Good Communication and presentation skills, Client handling, • Thought leadership – Steer the team towards success by creating a trust environment., • Good at creating required information for Reporting and Dashboards