Senior account executive jobs in Vancouver, WashingtonCreate job alerts

Job Description Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. • Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Partner, Senior Wealth Advisor works in a client-focused, team-centered environment under the direction of one of the firm's Executive Managing Directors to support the team's region-wide business development and client service efforts. Essential Job Functions for the Sr. Director will include: • Manage a team of Wealth Advisors and Leaders, • Collaborate with dedicated business development professionals to lead the buildout of the region through custodial referral channels and centers of influence, • Directly act as a senior community business development officer, responsible for personally generating new clients through client referrals and direct outreach in the local community (particularly focused on UHNW prospects), • Help identify and lead the cultural integration of acquired wealth management practices Education: • 15+ years of building relationships with and mentoring and managing wealth advisors; Guiding advisors to realize their potential, building culture, evaluating performance, recruiting advisors, ensuring clear and consistent communication, • Direct experience as an advisor closing, onboarding, and serving higher AUM clients, • Track record of success in helping advisors grow their practices in a client centric model; Creating an environment where high-touch client experience is the norm, leading to high rates of client retention, escalating and dealing with issues when necessary, • Experience communicating the benefits of a wealth management platform to potential referral and M&A partners; Strategizing for growth, joining meetings to ensure deals are closed, telling the firm's story, working with RVPs in the COI and and custodial referral channels, M&A sales process, • Negotiation experience that involves listening, persuading and developing mutually beneficial solutions, • Strong knowledge of and the ability to present investment, finance, insurance, and tax planning concepts, • Excellent Client Focus and client-oriented position, but sales aptitude and experience is also highly desired, • Continually seeks to enhance job knowledge, learn quickly and efficiently, • Must be a humble, entrepreneurial, hardworking team player with a positive "can do" attitude, • Proficiency with MS Word, Excel, PowerPoint, and Outlook; experience with Salesforce and financial planning software preferred, • Technical and analytical training and experience in financial planning, • Demonstrated flexibility, versatility, and ability to manage multiple priorities and deliver to tight deadlines in a team environment, • Ability to work without close supervision managing and prioritizing deliverables, • Must be highly flexible and confidential with all matters, • Ability to travel up to 50% as required for local and national client meetings; plus, to national educational trainings and seminars as needed for role Work Schedule: Business hours Monday through Friday, additional hours as required in an exempt and leadership role with the organization. Working Conditions: Professional office environment. Working inside. Standing and sitting. Will be assigned to a work station. Travel assumed at up to 50% of the time for client needs and/or required internal or external trainings. Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: • Company Paid Basic Life & AD&D Insurance, • Company Paid Short-Term and Long-Term Disability Insurance, • Supplemental Life & AD Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance, • Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan., • Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan., • Two comprehensive Dental Plans, • Vision Insurance Plan, • Dependent Care Savings Account for child and dependent care., • 14 Company Paid Holidays with a full week off at Thanksgiving., • Generous paid time off program for vacation and sick days, • Employee Assistance Plan, • Family Medical Leave, • Paid Parental Leave (6 weeks), • Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time., • Adoption Assistance Reimbursement Program, • Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more., • 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email . This email is for accommodation requests only. Accommodations are made on a case-by-case basis. Applicants have rights under federal employment laws: • Family and Medical Leave Act (FMLA), • Employee Polygraph Protection Act (EPPA), • E-Verify, • Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

Job Description Reports to: Chief Operations Officer Classification: Exempt, Full Time Salary Range: $160,000 - $230,000, eligible for performance-based incentives WHO WE ARE We are Thesis. Proudly headquartered in Portland, OR, while serving clients globally for over 20 years. Thesis is a creative agency that drives business success through marketing across technology, strategy and operations. THE JOB The Head of Accounts is an exceptional and inspirational leader with a proven track record in managing and scaling teams for success while handling the ever-evolving nature of client relationships. You are responsible for the overall quality of service and the financial success across all client partnerships within your group. You will support your team of Directors in leading their disciplines within the agency. You’ll ensure teams are set up for success in understanding the goals, direction and values of our agency. You’ll work in partnership with other agency senior leaders, leveling up issues and driving solutions. You’ll establish, deepen, and proactively expand relationships with key client stakeholders to understand client sentiment and ensure satisfaction, as well as identify and drive future growth opportunities in tandem with clients’ business priorities. You’ll support Directors to perform analysis of account growth opportunities as well as threats to the business. You’ll be the liaison for the Thesis Executive Team, keeping them apprised of financial, partnership and team health while translating the vision and direction for the agency across the teams, the agency and our clients. AS A PERSON, YOU ARE: * An accomplished leader and strategic partner. You have an intimate understanding of external stakeholders and internal business operations, and use this expertise to chart the path forward. * A proven revenue and growth driver with a deep understanding of the industry and various business models. * A big-picture thinker who leads with an intimate awareness of client relationships, client opportunities, and the agency’s business goals. You make informed and precise decisions to ensure our business remains successful. * Tactful. You excel in building healthy, successful relationships with fellow leaders and clients alike. You expertly navigate hard situations with the health of our business guiding your decision making. * An experienced leader and collaborator. You employ your past experiences to effectively guide and inspire, empowering a cross-functional team to anticipate opportunities, recognize need, and act proactively. * An expert negotiator. You are experienced and successful at anticipating and proactively solving challenges through data-informed action and remain composed, assured, and effective under pressure. * Steady. You manage and resolve conflicts and challenges through proactive feedback, kind conversation, and problem solving. You navigate and balance the needs of the business, and the needs of your stakeholders. * Perceptive. You can read a room and stay one step ahead of potential risks and emerging opportunities - all whilst cultivating and upholding critical relationships. IN THIS ROLE, YOU WILL: * Lead by example, modeling our values and making them visible in your daily actions and interactions. * Communicate and motivate with the willingness to have candid conversations that drive excellence. * Inspire partnership and trust, fiercely supporting and encouraging your team to bring out the best in others and creating a culture of feedback to bring out the best in you. * Oversee $10M+ budgets, approving statements of work (SOWs) and providing detailed and accurate insights and action plans on account health to Senior and Executive Leadership. * Drive profitable growth and client satisfaction across all business, and proactively expand partnerships into new areas to broaden our service mix. * Be a compelling storyteller, clearly and confidently communicating and aligning all parties’ objectives. * Develop strategic priorities and business opportunities and communicate them to the agency and group leadership. * Inspire, manage, and mentor the Account Services team, encouraging career growth based on key performance indicators. Structure the department for scalability and optimize employee skill sets. * Activate business account and growth plans by motivating group and account leadership. Keep a constant pulse on individual and collective account profitability, guiding change where necessary. Lead teams in identifying expansion opportunities, areas of improvement, facilitating strategic planning cross-functionally, and pitching new or enhanced work to appropriate client stakeholders. Encourage and assess new ways of working and associated revenue streams. * Collaborate with senior leadership to drive the direction of the agency with a dedicated focus on planning and execution of agency Objectives and Key Results. * Establish relationships with key accounts and influencers, regularly monitor client health, and lead crisis management as necessary. AS FOR EXPERIENCE, YOU NEED: * 12+ years experience owning large/enterprise-level client relationships in a digital agency environment and/or in a large/enterprise corporate setting with advanced experience in client partnerships. * 8+ years experience leading and managing teams with honed insight into effective resourcing and professional development practices. * Accomplished business driver with demonstrated ability to identify and win new business opportunities with a strong record of client engagement and retention. * Extensive experience in digital marketing strategy with an acute understanding of digital deliverables, marketing channels, and stakeholders’ benefit from growing their digital presence. You remain current on best practices within applicable platforms to inform process improvements. * Exemplary track record of leading by example and coaching others with positive, constructive feedback. You respectfully interact with all levels of leadership and contributors, understanding and valuing cultural differences. * Outstanding multitasking skills with the ability to work on a variety of projects across multiple clients within various constraints. WORK ENVIRONMENT AND PHYSICAL DEMANDS The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements. * Using standard office equipment, computers, and related technology. * Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. * Bending, reaching, lifting, pushing, and pulling up to 25 pounds. * Travel is expected to comprise 25–50% of this role. * The role is preferably hybrid out of our NW Portland office, though remote candidates may be considered. EEO STATEMENT Workplace equity is not a single checkbox. It's a vital way of thinking, working, and moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth projects, and workplace programs — because our agency, our work, and our society are better when diverse perspectives come together. Thesis is committed to the full inclusion of all qualified individuals. As part of this commitment, Thesis will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Thesis Human Resources as for more information. VALUES Be Lean, Take Action: We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake. Say What You Mean, Mean What You Say: We’re all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not. Show Up Fully: We invite you to bring your whole self to work — your perspective, cultural background, lived experiences — while creating room for others’ strengths to complement your own. What makes you remarkable is welcome at Thesis. ENCOURAGEMENT Above all, be hungry to learn and grow beyond this job description. Research shows that women and people of color often only apply for jobs if they meet 100% of the qualifications. We understand experience can manifest in different ways, and we want to hear about it. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. So, please don’t hesitate to apply. We’d love to hear from you.

Job DescriptionMake a difference here. UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams. By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India. Ultraviolet Cyber is seeking an experienced Cybersecurity Communications & Data Analysis Specialist with a strong background in cybersecurity compliance, data analysis, and stakeholder coordination. This individual will serve as a critical liaison between our cybersecurity program and leadership, regulatory bodies, and cross-functional teams, ensuring seamless communication, accurate reporting, and data-driven insights. The qualified candidate will possess exceptional analytical capabilities, outstanding written and verbal communication skills, and deep expertise in compliance frameworks including FISMA, Risk Management Framework (RMF), and NIST standards. This role requires a detail-oriented professional who can synthesize complex technical security data into clear, actionable reports and briefings for various stakeholders from technical teams to executive leadership and external auditors. The ideal candidate will demonstrate proficiency in managing multiple concurrent priorities, coordinating responses to urgent directives, maintaining meticulous documentation for compliance purposes, and leveraging data analysis to identify trends and drive continuous cybersecurity posture improvements. A successful Cybersecurity Communications & Data Analysis Specialist will exhibit strong organizational skills, the ability to work under pressure during emergency situations, and a commitment to accuracy and completeness in all compliance and reporting activities. What You'll Do: • Coordinate and respond to higher headquarters data calls, requests for information (RFIs), and emergency cybersecurity directives in a timely and accurate manner, ensuring all responses meet requirements and deadlines., • Support the preparation, collection, analysis, and submission of annual and quarterly FISMA (Federal Information Security Management Act) reporting requirements, including performance metrics, security posture assessments, and compliance status updates., • Maintain comprehensive documentation to ensure auditability of all cybersecurity activities, assessments, remediation efforts, and compliance initiatives. Organize and manage records in accordance with record-keeping requirements and organizational policies., • Triage and manage cybersecurity inboxes and ticket queues, prioritizing incoming requests based on urgency and impact, routing items to appropriate team members, and tracking issues through resolution to ensure timely closure., • Develop and deliver clear, professional reports, briefings, presentations, and executive summaries tailored to diverse audiences including CISOs, CIOs, authorizing officials, auditors, and senior leadership., • Coordinate with internal and external stakeholders including auditors, inspectors general, government oversight agencies, and cross-functional teams to gather information, schedule assessments, and facilitate compliance reviews., • Monitor and report on key performance indicators (KPIs) and cybersecurity metrics including vulnerability remediation timelines, control effectiveness, assessment completion rates, and compliance posture trends. What You Have:, • Must be a U.S. citizen. Active or ability to obtain security clearance., • Minimum of 5 years of experience in cybersecurity, information security, compliance, or related roles with specific experience supporting federal cybersecurity programs., • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Data Analytics, Communications, or related field. Equivalent experience may be considered., • Demonstrated expertise with FISMA reporting requirements and cybersecurity performance metrics and measures., • Strong working knowledge of NIST cybersecurity frameworks including NIST SP 800-53 (security controls), NIST SP 800-37 (Risk Management Framework), and related special publications., • Exceptional written and verbal communication skills with proven ability to create clear, professional documentation including technical reports, executive briefings, and compliance artifacts for diverse audiences., • Strong analytical and problem-solving skills with ability to collect, organize, analyze, and interpret complex technical data and translate findings into actionable insights., • Meticulous attention to detail and commitment to accuracy in all documentation, data analysis, and reporting activities., • Professional cybersecurity certifications such as CompTIA Security+, CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), CISA (Certified Information Systems Auditor), CAP (Certified Authorization Professional), or GSLC (GIAC Security Leadership)., • Experience with data visualization tools such as Power BI, Tableau, or similar platforms for creating dashboards and presenting security metrics., • Experience supporting audit and assessment activities including IG audits, GAO reviews, OIG inspections, or third-party security assessments., • Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio) with strong emphasis on Excel for data analysis, pivot tables, charting, and dashboard creation., • Background in technical writing, business analysis, or data science with demonstrated ability to transform technical information into executive-level communications. What We Offer:, • 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed, • Medical, Dental, and Vision insurance (available on the 1st day of the month following your first day of employment), • Group Term Life, Short-Term Disability, and Long-Term Disability, • Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness, • Participation in the Discretionary Time Off (DTO) Program

Job Description Position Title: Federal Business Development Executive – DoD & Intelligence Community Location: Washington, DC or Omaha, Nebraska Clearance Required: TS/SCI (active) Travel: Occasional (as needed) Overview: We are seeking a highly motivated and experienced Federal Business Development Executive to lead growth efforts across the Department of Defense (DoD) and the Intelligence Community (IC). The ideal candidate will have an active TS/SCI clearance, a proven track record of winning new business, and established relationships with key decision-makers in targeted agencies. Key Responsibilities: • Identify, qualify, and capture new business opportunities within the DoD and IC., • Build and maintain a robust pipeline of qualified opportunities aligned to company capabilities and growth strategy., • Cultivate and sustain relationships with senior government officials, acquisition personnel, and potential teaming partners., • Lead capture efforts and work collaboratively with proposal, pricing, contracts, and operations teams to shape winning bids., • Attend industry events, conferences, and customer engagements to stay informed of market trends and competitor activity., • Provide strategic insight into customer budgets, priorities, and acquisition strategies., • Develop and maintain account plans, call plans, and capture strategies for high-value targets., • Active TS/SCI clearance (required)., • Minimum of 7–10 years of direct business development experience in the federal contracting space, with a strong focus on DoD and/or IC., • Demonstrated ability to win contracts >$10M as a prime or major subcontractor., • Existing relationships with program managers, contracting officers, and senior leadership in one or more target agencies (e.g., DIA, NGA, NSA, USDI, etc.)., • In-depth understanding of federal procurement practices, FAR/DFARS, and acquisition lifecycles., • Experience with opportunity tracking tools (e.g., GovWin, SAM.gov) and CRM systems., • Excellent written and verbal communication, presentation, and negotiation skills., • Experience in cybersecurity, cloud, data analytics, or emerging technologies within the federal market., • Knowledge of SBIR/STTR, OTAs, and other non-traditional acquisition paths. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) About The Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. Constellation West is dedicated to delivering comprehensive solutions encompassing all facets of system and network engineering, administration, and management. We aim to attract individuals ready to tackle exciting challenges and contribute to a dynamic team. Do you have the expertise and skills to solve intricate problems? If so, we invite you to join us and become part of a stimulating work environment that recognizes your hard work and commitment. Don't let this incredible opportunity to make an impact pass you by! Benefits include but are not limited to: • Tuition reimbursement, • Competitive 401(k) plan, • Competitive Health Benefits, • 11 Paid Holidays!!, • 5 hrs. of PTO prepay period starting on day 1!, • Veteran Hiring Preference Constellation West is proud to be an EEO/AA employer M/F/D/V

Job DescriptionMake a difference here. UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams. By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India. Ultraviolet Cyber is seeking an experienced Cybersecurity Training Specialist with a proven track record in developing and managing enterprise-level security awareness programs. This individual will be responsible for cultivating a strong security culture across our client by designing, implementing, and continuously improving various cybersecurity training and awareness initiatives. The qualified candidate will possess exceptional communication and instructional design skills, combined with deep knowledge of current cybersecurity threats, social engineering tactics, and adult learning methodologies. This role requires a creative professional who can translate complex technical security concepts into engaging, accessible content for diverse audiences ranging from C-suite executives to front-line employees. The ideal candidate will be skilled at leveraging modern training platforms and technologies, analyzing program metrics to drive continuous improvement, and collaborating effectively with cross-functional teams. A successful Cybersecurity Training Specialist will demonstrate the ability to influence organizational behavior, build security champions throughout the enterprise, and measure the tangible impact of awareness programs on reducing organizational risk. What You'll Do: • Develop, implement, and manage a comprehensive company-wide cybersecurity awareness program that aligns with industry best practices, regulatory requirements, and organizational risk priorities., • Execute and manage phishing simulation campaigns using KnowBe4 platform, including campaign design, scheduling, execution, results analysis, and targeted remediation training for high-risk users., • Deliver engaging role-based security training tailored to specific job functions and ensure completion of annual mandatory security awareness training for all employees and contractors., • Plan, coordinate, and execute Cybersecurity Awareness Month activities and other security awareness campaigns throughout the year, including lunch-and-learns, security newsletters, posters, contests, and recognition programs., • Develop and track key performance indicators (KPIs) and metrics to measure program effectiveness, including phish-prone percentages, training completion rates, knowledge retention scores, and behavioral change indicators. Present findings and recommendations to senior leadership., • Collaborate with incident response and SOC teams to incorporate lessons learned from real security incidents into training programs and awareness campaigns to prevent future occurrences., • Prepare and deliver executive briefings, board presentations, and stakeholder communications regarding security awareness program status, organizational risk posture, and training effectiveness. What You Have:, • Must be a U.S. citizen and be able to earn a government security clearance., • Minimum of 5 years of experience in cybersecurity, information security, or security awareness training roles., • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Education, Communications, Marketing, or related field. Equivalent experience may be considered., • Demonstrated expertise with security awareness training platforms (Proofpoint, Cofense, Mimecast, etc.)., • Strong understanding of current cybersecurity threats, attack methodologies, and social engineering tactics including phishing, vishing, smishing, pretexting, and business email compromise., • Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical audiences at all organizational levels., • Proven ability to analyze training metrics, assess program effectiveness, and use data-driven insights to improve security awareness initiatives., • Proven ability to interface directly with client stakeholders, manage expectations, and communicate tradeoffs/scope/priority within a contracted engagement., • Strong project management skills with ability to manage multiple concurrent initiatives, meet deadlines, and coordinate cross-functional teams. Preferred Qualifications:, • Experience with Learning Management Systems (LMS) such as Cornerstone, SAP SuccessFactors, Workday Learning, or similar platforms., • Knowledge of security frameworks and compliance standards including NIST Cybersecurity Framework, ISO 27001, FedRAMP, HIPAA, PCI-DSS, or SOC 2., • Familiarity with graphic design tools (Adobe Creative Suite, Canva) and video editing software for content creation., • Experience with e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms., • Experience supporting large enterprise organizations (10,000+ employees) or federal/government sector customers., • Previous experience in teaching, training, or education roles demonstrating ability to effectively convey knowledge and engage diverse audiences. What We Offer:, • 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed, • Medical, Dental, and Vision insurance (available on the 1st day of the month following your first day of employment), • Group Term Life, Short-Term Disability, and Long-Term Disability, • Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness, • Participation in the Discretionary Time Off (DTO) Program

Job Description Upbound is redefining how modern infrastructure is built. As the creators of Crossplane and the pioneers of the Intelligent Control Plane, we are leading the shift toward agentic infrastructure: platforms that reason, adapt, and operate alongside AI-native systems. The Account Executive - Strategic Enterprise role is an outside sales position responsible for developing, managing, and closing business for Strategic Enterprise customers and is an integral part of the field sales organization. This person will partner with our demand generation, solutions engineering, and product teams to guide prospective customers through a solutions sales journey of modernizing their cloud platform architecture. This position will require you to develop a deep understanding of the specific challenges customers are facing to help them positively achieve their business outcomes with Upbound's solutions. This role will work cross-functionally with product, marketing, sales development and customer success to provide a tight-knit customer relationship, account leadership and direction in both the pre-sales and post-sales processes. In this role, you will: • Carry a sales quota that aligns with Upbound's revenue goals., • Function as the primary point of contact and the face of Upbound for new prospects and customers., • Conduct sales activities including prospecting and developing opportunities within existing customer accounts., • Manage complex strategic enterprise sales motions with multiple prospect engagement points., • Ensure the successful rollout and adoption of Upbound products and services in partnership with pre-and-post sales engineering and support., • Take ownership of your business by documenting the buying criteria, process, and owners to ensure pipeline accuracy., • Look for and implement improvements to sales processes, tools, and materials., • Travel to customer sites and industry conferences and events as needed.You are a good fit if you have:, • Proven track record of consistently meeting or exceeding assigned annual/quarterly goals and targets and consistently ranked top 1-2 on your team., • Sold to large enterprise G2K companies and adept at navigating global, multi-national organizations., • Sold AI, Cloud, or Infrastructure platform oriented products., • Experience in solution and value selling in the enterprise cloud, cloud-native, and AI product spaces, • Correctly estimate qualifying opportunities based on MEDDICC., • Drive to build a business, hunger to find and close deals, and pride in the growth of the business., • Relentless focus on customer success and meeting the needs of present and future customers., • Experience building positive professional relationships with senior IT and business executives., • Clear and articulate written, verbal, online, and in-person communication skills., • Professionalism, polish, attention to detail, and strong follow-up., • A collaborative mindset and willingness to help solve problems outside of your immediate lane., • Fun in your job and enjoy what you do.It's a plus if you:, • Strong understanding of cloud-native infrastructure, AI solutions, and/or Infrastructure as Code tooling (Terraform, Ansible, Chef)., • Significant experience selling disruptive technology into focused markets. #LI-REMOTE Why Upbound? At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table. About Upbound Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit .

Job Description Location: United States (Remote) | Preference: West Coast | Travel: Up to 25% About the Role At Andgo, we are pioneering optimized workforce management (WFM) staffing solutions for the enterprise healthcare marketplace. Our platform is essential for healthcare systems, ensuring optimal staffing levels that directly impact patient care and operational efficiency. We are seeking a Senior Customer Success Manager, a highly strategic, results driven professional, to lead the post implementation success, retention, and growth of a Large Strategic Enterprise Healthcare Account. Reporting to the Senior Manager, Customer Success, you will be the ultimate owner of the customer relationship and value realization. This role moves beyond transactional support; you will serve as a trusted strategic advisor to C-level executives, IT leaders, and operational stakeholders, translating Andgo's product value into measurable business outcomes for our most critical customers. What you'll be doing Strategic Relationship & Portfolio Management • Own the complete customer lifecycle post-implementation, responsible for driving adoption, ensuring long-term product utilization, and maximizing customer lifetime value (CLV)., • Build and maintain executive level relationships across large healthcare organizations, specifically targeting decision-makers, contract owners, and strategic stakeholders., • Lead Executive Business Reviews (EBRs) that are focused on ROI demonstration, presenting deep data analysis on usage, efficiency gains, and staffing optimization enabled by Andgo., • Proactively manage the renewal process and revenue expansion by identifying and articulating the value of new features, modules, and user expansion opportunities., • Expertly utilize customer health metrics and data to predict churn risk, then design and implement targeted prevention procedures to secure and stabilize the book of business., • Serve as the primary strategic advisor and expert on the Andgo platform, the Healthcare WFM space, and relevant technologies (e.g., UKG)., • Work closely with internal Andgo teams and leadership to champion the customer's voice, translating their strategic needs, user trends, and feedback into actionable product and service improvement opportunities., • Ensure strict adherence to customer contracts and Service Level Agreements , providing transparent communication and coordinating internal resources to meet commitments., • Encourage and facilitate customer advocacy by securing case studies, testimonials, references, and contributing to a valuable customer community. What you bring to the team • 5+ years of experience in a high touch, customer-facing Customer Success or Strategic Account Management role within a B2B SaaS environment., • Experience working with Strategic Enterprise Customers and managing complex relationships across multiple departments (IT, HR, Clinical Operations)., • Direct experience working in the Healthcare industry, with familiarity in Human Resource Management systems (specifically UKG) and enterprise workforce scheduling., • Proven, verifiable track record in achieving challenging growth and retention goals within an assigned book of business., • Exceptional communication skills, with the ability to measure and articulate value effectively to multiple personas: C-level, technical influencers, and Subject Matter Experts., • Keen Problem Solver who can proactively identify organizational process weaknesses and prescribe systemic solutions., • Diplomatic and Professional presence, able to manage high-pressure situations and complex customer issues with tact and poise., • Self-Motivated to generate innovative ideas that inspire loyalty and deepen the partnership., • Ability to travel up to 25% of the time. Work with us! • Remote-Friendly: Work from anywhere in the United States. (West Coast preferred), • Health & Dental Benefits: Comprehensive health and dental coverage., • 401(k) Match: Employer-matched 401(k) plan to help you invest in your future., • Professional Development: Budget for professional development to help you grow in your career., • Vacation: 4 weeks of vacation to recharge and relax., • Statutory Holidays: 12 company-recognized statutory holidays each year., • Flex/Bonus Days: 2 additional flex days each year to use however you need., • Sick/Wellness Days: Unlimited paid sick and wellness days to support your health and wellbeing., • Flexible Hours: Flexible working hours to suit your lifestyle., • 10% Time: Opportunity to work on side projects of your choosing., • Home Office Setup: Budget to set up your home office., • Great Team: Collaborative and supportive team members., • Impact: Opportunity to make a significant impact in the healthcare industry. If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development. About Us Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time. As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the "why" of the work they're doing, and how it fits into the overall picture of Andgo as a product and business. Andgo Culture The culture at Andgo Systems is by D.E.S.I.G.N. • Does the right thing. We are intentional in determining the right course of action. We do what's right, not what's easy, even when no one is looking., • Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there., • Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental., • Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we 'fail' it moves us forward., • Good people help first. We add value to every interaction. We have a service-first mentality, whether it's helping a co-worker or a customer. We listen empathetically.

Job Description Location: United States (Remote) | Preference: West Coast-based candidates strongly preferred | Travel: Up to 25% About the Role At Andgo, we are pioneering optimized workforce management (WFM) staffing solutions for the enterprise healthcare marketplace. Our platform is essential for healthcare systems, ensuring optimal staffing levels that directly impact patient care and operational efficiency. We are seeking a highly strategic Principal Technical Account Manager to manage the complete technical lifecycle and long-term success of our most critical, large strategic enterprise account in the US Healthcare space. Reporting to the Senior Manager, Technical Integration & Support, this is a pivotal, high-impact role that demands an ideal blend of executive-level client relationship management and expert-level technical problem-solving. You will act as the dedicated technical leader of the account, responsible for strategic technical planning, complex troubleshooting, and ensuring the customer achieves maximum, sustained value from the Andgo platform. This position is perfect for a seasoned professional who excels at building trust with C-suite and senior technical leaders, translating complex technical roadmaps into business value, and navigating the unique, high-stakes environment of healthcare IT. What you'll be doingClient Relationship Management & Strategic Planning • Serve as the primary technical subject matter expert (SME) and strategic advisor for a dedicated, Large Strategic Enterprise Healthcare account, building and maintaining deep, long-term relationships with technical stakeholders and executive decision-makers., • Advise the client on how to strategically align their long-term technical goals and initiatives with the capabilities and future direction of the Andgo product roadmap., • Advocate for the customer's needs as a strategic partner for their adoption and alignment with the product roadmap., • Proactively monitor and interpret customer technical health and system utilization data; identify and mitigate complex risks (performance, security, scalability) to ensure continuity and successful adoption., • Collaborate seamlessly with the Customer Success Manager to co-lead Executive Business Reviews, delivering technical presentations that focus on ROI, system optimization, and future strategic growth. Expert Technical Consulting & Troubleshooting, • Act as the internal and external technical escalation point for all post-live issues, performing advanced root cause analysis by analyzing logs, database configurations, and system behavior., • Guide the customer on advanced system architecture, configuration best practices within the Andgo ecosystem, and optimization to ensure a highly scalable and resilient enterprise solution., • Drive the resolution of critical technical issues in collaboration with Engineering and Product teams, managing all internal and external technical communication to minimize impact on the critical 24/7 healthcare environment. Project Execution & Product Advocacy, • Lead the technical execution of high value, complex projects, including enterprise-wide system integrations, major version upgrades, and deployment of new features, ensuring on-time and high-quality delivery., • Champion the voice of this key customer internally, translating their unique technical feedback, business workflows, and competitive landscape needs into actionable requirements for our Product and Engineering roadmaps., • Co-create and deliver tailored, high-level technical training and documentation for customer IT teams, empowering them to effectively test, and manage their Andgo implementation.What you bring to the team, • Proven Experience: 7+ years in a senior, customer-facing technical role (e.g., Technical Account Management, Solutions Architect, Enterprise Technical Consulting) supporting Large Strategic Enterprise accounts., • WFM Domain Expertise: Required, hands-on experience working with UKG Workforce Management Pro (formerly Dimensions/WFC) or similar enterprise-level WFM solutions., • Healthcare Industry Focus: Deep understanding of healthcare staffing, scheduling workflows, operational constraints, and the high-compliance, high-stakes nature of healthcare IT., • Technical Acumen: Expert-level knowledge of SaaS solutions, modern integration patterns, cloud environments, and sophisticated technical troubleshooting methodologies., • Communication & Presence: Exceptional verbal, written, and presentation skills, with a proven ability to communicate complex technical concepts and strategy to both technical teams and non technical executive-level audiences., • Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.Bonus Points, • Demonstrated experience managing a technical relationship with a single, highly strategic, high-revenue account.Work with us!, • Remote-Friendly: Work from anywhere in the United States. (West Coast preferred), • Health & Dental Benefits: Comprehensive health and dental coverage., • 401(k) Match: Employer-matched 401(k) plan to help you invest in your future., • Professional Development: Budget for professional development to help you grow in your career., • Vacation: 4 weeks of vacation to recharge and relax., • Statutory Holidays: 12 company-recognized statutory holidays each year., • Flex/Bonus Days: 2 additional flex days each year to use however you need., • Sick/Wellness Days: Unlimited paid sick and wellness days to support your health and wellbeing., • Flexible Hours: Flexible working hours to suit your lifestyle., • 10% Time: Opportunity to work on side projects of your choosing., • Home Office Setup: Budget to set up your home office., • Great Team: Collaborative and supportive team members. As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the "why" of the work they're doing, and how it fits into the overall picture of Andgo as a product and business. Andgo Culture The culture at Andgo Systems is by D.E.S.I.G.N. • Does the right thing. We are intentional in determining the right course of action. We do what's right, not what's easy, even when no one is looking., • Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there., • Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental., • Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we 'fail' it moves us forward., • Good people help first. We add value to every interaction. We have a service-first mentality, whether it's helping a co-worker or a customer. We listen empathetically.

Job Description An Implementation/Technical Project Coordinator is an integral team member, serving as the primary point of contact for CorVel’s Enterprise Comp Solution implementations. They oversee all onboarding details for new customers and are responsible for driving action items critical to timely and accurate account setups. This is a highly visible role that requires a great deal of communication and coordination between different groups. The Implementation Coordinator works with all offices of the organization including Account Management, Customer Configurations, Software Development, Business Operations, and Executive Management, communicating requirements and deliverables with an exceptional level of customer service and professionalism. This role will have a major impact on the success of our software development team as it strives to deliver applications that are vital to the services that CorVel provides. In addition to project management skills and some knowledge of the software development process, the coordinator will need to develop and maintain a strong working knowledge of CorVel’s business. Qualified candidates for this position are recent graduates / early-career individuals with a strong drive to learn and grow as a member of the CorVel family. They are highly organized, detail-oriented, adaptable to frequently changing priorities and able to work independently as well as part of multiple teams. They must have outstanding communication and critical thinking skills, and the ability to build positive, cooperative relationships across the organization. This is a remote role with occasional requirement to come into our Portland, OR office for customer data delivery. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Coordinate multiple implementations while maintaining accurate details at all times, • Maintain accurate project schedule using established tools, • Communicate project scope, schedule, status, and deliverables to all levels of the organization, • Lead weekly/bi-weekly customer onboarding meetings with field and setup teams, stakeholders, technical resources and management, • Facilitate data file transfers between multiple vendors, field teams and IT groups via network drives, customer FTP sites, and other secure media devices, • Review, understand and interpret claim data submitted in varying formats from prior vendors, • Develop knowledge of CorVel systems as they relate to Enterprise Comp Solutions, • Identify process improvement opportunities to automate and enhance team responsibilities, • Communicate technical data, issues, solutions and process-related information to non-technical teams, • Maintain all project implementation documentation including meeting notes, timelines, requirements, and stakeholders, • Serve as the central communications and documentation contact for implementations, • Execute queries for data analysis, claim inventory, validation issues etc., • Lead and coordinate schedules and activities for assigned software development projects and project teams, • Lead daily project team meetings, • Identify and remove impediments to software development teams' progress, • Participate in requirements gathering process and create product backlog items for development team, in conformance with process guidelines, • Participate in product backlog item prioritization, • Monitor the project backlog to ensure project priorities and deadlines are effectively met, • Facilitate communication between end users, stakeholders, product managers and software development project teams, • Manage, in collaboration with UAT coordinator and IT staff, the software release process for assigned projects, • Prioritize work effectively to assure maximum efficiency and productivity as well as quick and timely response to customer issues, • Effectively and consistently communicate with team members, supervisor and other parties KNOWLEDGE & SKILLS: • Demonstrable skills with Agile / Scrum, Kanban, Waterfall methodologies, • Demonstrable ability to read and write simple to moderate SQL queries., • Demonstrated ability to manage details and timelines for multiple, simultaneous, complex implementations, • Adept at thriving in a fast-paced environment with firm deadlines, • Strong organizational skills and attention to detail, • Strong professional interpersonal and communications skills (verbal or written) including effective and appropriate use of email, chat, etc., • Ability to work with technical and non-technical team members across the organization with varying communication styles, • Strong analytical problem-solving and problem-resolution skills, • Technical aptitude for learning new systems and technical processes, • Knowledge of the full software development life cycle, • Familiarity with Microsoft Azure DevOps or other development platforms, • Knowledge of project management tools and practices, • Basic understanding of relational database architecture, • Advanced abilities in Microsoft Excel, Word, Outlook, • Accurate typing skills, 65 WPM or higher Preferred Skills: • Knowledge of claims administration PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $22.63 - $33.77 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

Job Description The Client Performance Manager is committed to understanding customer business objectives and working collaboratively with the CorVel Account Manager (AM), Area Vice President (AVP), and the claims organization to assure CorVel executes our best claim practices/standards and delivers agreed upon results. Collaborates with internal stakeholders to identify and address improvement opportunities and product enhancements. This position is open to remote or hybrid. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Reviews reserve & settlement request within CPM authority as required by client instructions, • Client Retention - Maintains continuous communication with customer(s) to ensure that claim service expectations are identified and maintained; communicates and engages account management, branch management and senior management in account status, challenges and goals, • Client Stewardship - Responsible for participating in regular stewardship meetings with account manager, • Attends customer meetings regarding instructions/communications or issues raised, • Assists AM with client implementation and branch management with adjuster ID and training as needed, • Assists with claim review file selection, internal preparation and attend review; manages the documentation and follow up of actionable items, • Collaborates with the account manager to develop and deliver presentations as needed, • In conjunction with the AM and business owner (AVP) looks for opportunities to recommends additional CorVel services, • Participates in regular CPM calls and discussions; meets agreed upon standards as mutually determined by CorVel and customer, • Collaborates with Strategic Insight Team, AM, and AVP to assist with creating claim solutions and their implementation, • Partners with AM and AVP to ensure client specific audits address identified KPI's; completes audits, combines information from multiple sources and summarizes results to ensure compliance with client expectations; identifies trends and developmental opportunities, • Promotes adherence to client and carrier reporting requirements, • Provides account service instruction revision recommendation(s); collaborates with AM to communicate changes to service staff, • Working with the AM, provides reports to internal partners outlining identified trends, development opportunities, new service opportunities, personnel concerns and/or recommendations, • Provides technical and jurisdictional guidance to claims staff regarding investigation, reserving, litigation and/or complex claims, • Reviews client overview, expectations, service instructions and key performance indicators with adjusters new to the client's program, • Documents and surfaces issues or potential service opportunities to appropriate members of the management and executive team, • Utilizes various reports and analytics to promote data integrity, • Adheres to HIPPA regulations, policies and procedures, • Assists in OSHA data collection and reporting compliance, • Additional duties as assigned KNOWLEDGE & SKILLS: • Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach, • Knowledge of CorVel's services and completion of all CorVel Product Training Modules, • Business acumen, coupled with enthusiasm and decorum, • Excellent written and verbal communication skills, • Strong presentation skills, • Strong interpersonal skills with the ability to build relationships; commitment to customer service, • Effective quantitative, analytical, and interpretive skills, • Ability to work collaboratively and independently, • Ability to properly handle highly sensitive information, • Highly developed organizational abilities as well as analytical and time management skills, • Working knowledge of Microsoft Office Products with demonstrated proficiency using Excel and manipulating/organizing data, • Strong leadership, management, and motivational skills, • Proficiency in CareMC is a plus EDUCATION & EXPERIENCE: • Bachelor's degree or combination of education and related business experience, • Demonstrated experience in claims management or claims supervision, • Minimum of 5 years of experience handling claims PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $81,617 – $135,877 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Free uniforms, • Health insurance, • Paid time off, • Training & development Division(s): Mitigation, Abatement, Reconstruction Department: Sales Duties & Responsibilities: Research viable targets and capture potential market share in CRM. Cold calls (in person, by phone, and by email) to generate prospects to enter the pipeline. Qualify prospects and leads to determine if they fit the ideal customer profile. Manage a pipeline of opportunities through the sales cycle from prospect to sale. Manage all activities inside of CRM (Luxor) and provide detailed reporting on activities, pipeline health, and sales. Confidently participate in the preparation of proposals and the presentation of in-person professional product demonstrations. Represent SERVPRO Team Landers at corporate events or sales meetings independently or with colleagues. Manage and grow existing business within the territory. Meet personal targets and work towards SERVPRO Team Landers' sales goals and profitability. Interact professionally with potential customers via phone, email, telephone conferencing, webinars, and face to face, to discover their business needs and develop a positive business relationship. Work closely within sales team and develop cooperative working relationships with all company colleagues. Provide accurate and timely information as required to project managers, the delivery team and senior management. Utilize social media tools such as LinkedIn. Develop and maintain a strong knowledge of the companys products and services to facilitate the sales process. Adhere to company policies, procedures culture and business ethics. Education: Bachelor's Degree or demonstrated experience in a similar role. Skills: Understanding of government contracts at the local, state, and federal levels. Strong communication skills, written and verbal. Problem solving skills and positive attitude. Desire to move up within a sales organization. Proficiency with Microsoft Word, Excel, Database and PowerPoint. Excellent business presentation skills. Proficiency in basic computer skills and applications. Experience working with a CRM, preferably Luxor. The ability to effectively communicate with customers, colleagues, and vendors. Experience: 3-5 years in prospecting and lead generation with demonstrated sales achievement. Experience within the following industries: municipalities, healthcare, education, multifamily, hospitality, commercial, industrial property management, and HOAs. Company Benefits Include: Medical, 401k SERVPRO Team Landers offers a great working environment, company culture, and growth opportunities.

Job Description Salary is determined based on experience and the Foundation's structured pay bands, which include steps for growth and performance. Please see the "Pay" section for more details. Priority Application Deadline October 24, 2025 FLSA Status Exempt Starting Salary Step I: $170,500 - $211,000 Step II: $201,000 - $242,000 See "Pay" section below for additional information. Work Location May maintain a hybrid or mostly remote work schedule, with onsite work required for key meetings or events. Travel to Portland will likely be six or more times per year, for up to a week at a time. About the Position The Assistant Vice President (AVP) of Advancement Services plays a critical leadership role in supporting the OHSU Foundation's philanthropic success by overseeing the data infrastructure, tools, and analytics that enable effective fundraising strategy and decision-making. Working in close partnership with the development team and other key stakeholders across OHSU and OHSUF, the AVP ensures that Advancement Services operates as a strategic partner in philanthropy by maintaining and enhancing the foundation's CRM and data environment, leading a data strategy that supports fundraising priorities, and aligning advancement services operations with fundraising goals and other organizational priorities. The AVP oversees three teams - Gift Administration, Research, Prospect Management and Analytics (RPMA), and Business Intelligence - that are responsible for delivering accurate donor data and driving actionable insights and analytics. In addition, as a member of the Foundation's senior leadership team, the AVP contributes to overall organizational strategy and decision-making, with a shared responsibility for advancing the mission, values, and goals of the entire organization. What You'll Be Doing Strategic Leadership for Advancement Services • Provide strategic vision and leadership for the Advancement Services department, ensuring that the direction, priorities, and operations are aligned with the overall mission and strategic goals of the Foundation, • Oversee the operations of Gift Administration, Research, Prospect Management and Analytics (RPMA), and Business Intelligence teams to ensure each team is operating sustainably and in alignment with evolving organizational priorities, • Drive efforts to enhance the foundation's CRM and related systems to support prospect development, gift processing, reporting, and data integrity; ensure that CRM infrastructure and workflows are optimized for stakeholder needs, • Identify and implement best practices in advancement operations and data management, ensuring a culture of innovation and operational excellence, • Ensure the maintenance and delivery of accurate, timely, and actionable data that supports fundraising strategy, informs the donor pyramid, and aligns with organizational fundraising goals and metrics, • Oversee the development and management of reporting tools and dashboards to guide organizational decision-making, inform goals and metrics, and track progress against strategic objectives, • Serve as a strategic partner to development leaders and other key stakeholders by aligning data, systems, and services with fundraising strategy, donor engagement plans, and institutional goals, • Establish clear communication channels and feedback loops between Advancement Services and development partners to ensure transparency, responsiveness, and continuous improvement, and foster alignment across both departments, • Stay current and ensure compliance with all applicable laws, regulations, and industry standards related to data privacy, gift processing, fundraising ethics, and nonprofit accountability., • Contribute to enterprise-wide strategic planning and leadership efforts as a member of the Foundation's senior leadership team, with shared responsibility for advancing the mission and success of the organization., • Lead the creation, implementation and monitoring of annual strategic plans for Advancement Services teams, outlining key goals, objectives, strategies and progress metrics, • Lead and mentor a multi-faceted team; provide strategic direction for all department programs, strategies and activities, • Foster an inclusive, collaborative and positive team environment that embraces innovation and accountability, • Establish clear individual and team goals, ensuring alignment with OHSU and OHSU Foundation priorities and values, • Proven ability to lead and mentor multi-faceted teams within a complex, matrixed organization., • Strong operational and strategic leadership skills; ability to drive the development of innovative and integrated advancement services programs that align with organizational priorities, • Skilled in change management, team development, and fostering a culture of continuous improvement, collaboration, and accountability, • Strong decision-making and problem-solving skills, with the ability to anticipate challenges and develop proactive, scalable solutions, • Clear commitment to diversity, equity and inclusion; ability to collaborate with internal and external partners from diverse backgrounds and lived experiences, • Deep understanding of data management principles, donor databases (preferably Salesforce or similar CRMs), and data governance best practices, • Ability to translate complex data into meaningful reports and insights that support fundraising strategy and executive decision-making., • Experience developing and managing performance dashboards, key fundraising metrics, and donor analytics, • Understanding of the full spectrum of philanthropic fund development and how operational systems support frontline fundraising success, • Communication & Collaboration, • Excellent interpersonal relationship-building skills; ability to build credibility and trust across internal and external stakeholder groups, • Effective verbal and written communication skills; ability to create and maintain clear communication and feedback loops with key stakeholders, • Strong understanding of relevant data privacy laws and standards including HIPAA, IRS regulations, CASE standards, etc, • Demonstrated ability to build and maintain compliant systems and processes that reduce risk and promote integrity You Should Have, • 12+ years of progressively responsible strategic leadership experience in advancement systems or operations., • Demonstrated experience in the full spectrum of philanthropic fund development including major and principal gifts, comprehensive campaigns, annual and special gifts, proposal development, prospect research and management, information technology, and data reporting., • Significant experience implementing and leveraging systems for advancing the fundraising enterprise, • Experience in university fundraising is strongly preferred, • Fast-paced work environment requiring an ability to deal effectively with multiple priorities and deadlines and maintain focus on achievement of established goals, • Occasional hours outside of normal work hours for meetings, programs or travel, • Travel within the Portland metro area to the OHSU Foundation office or OHSU campus sites, • May maintain a hybrid or mostly remote work schedule, with onsite work required for key meetings or events (travel to Portland will likely be six or more times per year for up to a week at a time). Salary (Step I)$170,423—$211,325 USDPay Salary is dependent on experience. Each salary band is broken into three "steps," which correspond with an employee's experience/tenure, proficiency and performance in that specific role. New employees will typically start at step I of our pay band to allow for later growth, although more experienced candidates may be eligible to start at step II or III. The OHSU Foundation has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. Benefits The OHSU Foundation also offers an exceptional benefits package including: • Comprehensive medical and dental insurance., • Pension program (The Foundation contributes 12% of your annual salary to a pension);, • 22 days of paid vacation, 11 paid holidays, 1 float holiday and 2 days of volunteer time off;, • Professional development dollars for each employee; Please note that benefits may vary for employees residing outside of Oregon, Washington, Arkansas, Alaska and Arizona, and Nevada due to state-specific regulations and coverage differences. Employees located outside of these states may be required to work through a Professional Employer Organization (PEO). Our Core Values If you require support or reasonable accommodation during the application or recruitment process, please submit a request through our Accommodation Request Form. The OHSU Foundation is an Equal Opportunity Employer The OHSU Foundation is committed to being an equal opportunity, affirmative action organization. In keeping with our beliefs and values, no applicant will face discrimination or harassment on the basis of any protected class status, including color, age, current or future military status, disability (physical or mental), gender, gender identity, genetic information, marital status, national origin, pregnancy, race, religion, sexual orientation, veteran status, or any other status protected by law. The OHSU Foundation, as required by law, is making available a copy of Employee Rights and Responsibilities under the Family and Medical Leave Act. The OHSU Foundation participates in E-Verify. By law we are required to make available the Notice of E-Verify Participation and the Right to Work.

Job Description Upbound is redefining how modern infrastructure is built. As the creators of Crossplane and the pioneers of the Intelligent Control Plane, we are leading the shift toward agentic infrastructure: platforms that reason, adapt, and operate alongside AI-native systems. We are seeking an accomplished and highly strategic Head of Partnerships & Alliances to help define and execute Upbound's ecosystem and alliance strategy. This senior individual contributor role operates at the intersection of open source ecosystem development and commercial go-to-market execution. You will build and scale relationships that expand the reach of Crossplane — the leading open-source control plane framework — while driving commercial success for Upbound's enterprise platform. You'll collaborate deeply across engineering, product, marketing, and sales to shape joint strategies with cloud providers, ISVs, and system integrators that bridge community adoption with enterprise outcomes. What You'll Do The ideal candidate thrives in environments where open source credibility and business impact go hand in hand — capable of earning trust in developer ecosystems, influencing technical direction, and turning ecosystem momentum into measurable growth. You're comfortable operating across technical and commercial contexts, equally fluent in conversations with maintainers and hyperscaler executives. You bring curiosity about AI and emerging infrastructure models and see partnerships not just as contracts, but as systems for long-term category creation. Open Source Ecosystem & Community Partnerships • Build strategic relationships within the Crossplane ecosystem — including contributors, maintainers, and adjacent project communities — to expand adoption and integration momentum., • Collaborate with open-source foundations and community leaders to strengthen the broader control plane and platform engineering ecosystem., • Support co-marketing, education, and joint initiatives that celebrate community success and reinforce Upbound's leadership within open source., • Identify, negotiate, and grow high-impact partnerships with hyperscalers (AWS, Azure, GCP), ISVs, and SIs., • Develop joint GTM strategies that integrate Crossplane and Upbound into partner ecosystems, marketplaces, and managed service offerings., • Collaborate on technical integrations that expand Crossplane's reach while reinforcing Upbound's commercial differentiation., • Architect and execute partner-led GTM motions including co-selling, account mapping, co-marketing, sales enablement, and joint value propositions., • Work closely with marketing to create partner case studies, technical stories, and ecosystem campaigns that highlight real-world outcomes., • Translate developer and community adoption signals into commercial opportunities with measurable pipeline impact., • Design and operationalize a scalable partner program including onboarding, enablement, incentives, and performance tracking., • Define partner tiers, certification paths, and engagement models for both open-source collaborators and commercial partners., • Collaborate with product and engineering leadership to ensure partnerships align with roadmap priorities and strategic initiatives., • Advocate for integration opportunities and feedback from both the open-source and commercial ecosystems., • Represent Upbound and Crossplane at industry events, partner forums, and cloud-native conferences., • Act as a senior ambassador across open-source, cloud, and enterprise ecosystems — balancing authenticity, influence, and strategic clarity., • Contribute to thought leadership and ecosystem storytelling that elevate Upbound's role in the Intelligent Control Plane movement.What You'll Bring, • 7+ years in technology partnerships, strategic alliances, or business development within cloud, SaaS, ISV, or open-source technology companies., • Proven success building and scaling partner ecosystems in high-growth, developer-led or open-source-first environments., • Experience managing both open-source and commercial partnerships simultaneously — balancing community trust with business goals., • Track record negotiating complex partnerships with global cloud providers, ISVs, and SIs., • Deep understanding of cloud computing, infrastructure platforms, and the cloud-native landscape (AWS, Azure, GCP)., • Familiarity with open-source governance, contribution workflows, and community engagement best practices., • Strategic thinker with strong analytical skills; able to measure and communicate partner and ecosystem ROI., • Exceptional collaboration, communication, and influence skills across technical and executive audiences., • Are fluent in open source and developer ecosystems; prior contributor or community involvement is a plus., • Experience working with or within cloud provider partner programs (AWS Marketplace, Azure Marketplace, GCP Partner Advantage)., • Curiosity about AI-native infrastructure and how intelligent systems reshape partner and GTM ecosystems., • Comfort balancing startup pace with strategic long-term thinking; thrives in ambiguity and loves building new playbooks., • Strong storytelling instincts — able to articulate complex ecosystem narratives in simple, compelling ways., • Authentic, community-minded approach that prioritizes trust and shared success., • Experience presenting at industry events, technical summits, or open-source conferences. #LI-REMOTE Why Upbound? At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table. About Upbound Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit .

Job Description This is a remote position. Position Name: Sr. Project and Customer Success Manager Salary Range: $140K No. of Position: 1 Location: USA, Remote. About the Company Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S. Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console. We also provide payment solutions such as FedNow Instant Payment Xchange™ (IPX), Skip-A-Pay, and Quick Pay. Over 100 customers trust Tyfone's solutions, which are supported by over 200 integrations and over 140 patents. Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions. The company operates with a lean-team model for external engagements to manage costs, increase selling time, and accelerate pipeline velocity. Tyfone values collaborative execution as the path to market leadership. About Nuuvia Nuuvia, a Tyfone group subsidiary, is the leading provider of intelligent lifecycle banking solutions for community banks and credit unions. Designed to easily integrate with a financial institution’s existing digital banking infrastructure, Nuuviaʼs platform helps institutions acquire, retain, and more effectively engage account holders across multiple generations with personalized digital experiences as a Nuuvia-branded service, a co-branded service, or under the institution’s white-label brand. Nuuviaʼs flagship digital youth banking module is live with dozens of community banks and credit unions across the country, enabling them to acquire, grow, and retain youth accounts and deposits, promote financial health, and build long-term loyalty in an increasingly competitive marketplace. Nuuvia is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply. Job Description: Overview Reporting to the President and COO, the Senior Project & Customer Success Manager leads customer implementations from contract to go-live while owning post-launch customer success and support escalations. This role is both hands-on and people-leading, responsible for scaling repeatable high velocity implementation processes while managing and developing a growing customer success and support function. This role is critical to supporting a company in hyper growth and begins with one direct report but is designed to grow into a broader leadership position as implementation volume and customer support needs scale. Key Responsibilities 1.Customer Implementations & Project Delivery • Lead end-to-end customer implementations from kickoff through go-live, • Own high velocity implementation planning, timelines, milestones, risks, and dependencies, • Serve as the primary customer point of contact during onboarding and launch, • Coordinate cross-functional teams including Product, Engineering, Compliance, and Operations, • Drive consistency and quality through repeatable implementation frameworks and playbooks, • Ensure on-time, on-budget, and high-quality delivery across all assigned projects 2.Customer Success & Support Oversight • Own customer success outcomes for assigned accounts post-launch, • Oversee customer support ticket intake, prioritization, and escalation management, • Personally handle high-impact or escalated customer issues, • Partner with Product and Engineering to resolve root causes and reduce recurring issues, • Ensure customers achieve expected value, adoption, and satisfaction 3.People Leadership & Team Development • Manage and mentor one direct report supporting implementations and/or customer support, • Provide clear priorities, coaching, and performance feedback, • Establish best practices for workload management, ticket triage, and customer communication, • Support hiring, onboarding, and training as the team scales, • Foster a customer-first, accountability-driven team culture 4. Process, Scale & Continuous Improvement • Design and refine implementation playbooks, onboarding materials, and success metrics, • Define clear roles, responsibilities, and handoffs across implementation and support workflows, • Implement tools and dashboards to track project health and customer support performance, • Use customer data and feedback to inform product improvements and operational efficiency, • Prepare the function for future specialization (e.g., dedicated Implementation vs. Support roles) Minimum Required Skills and Qualifications • A minimum of 7+ years of project management, customer support, implementations or professional services experience preferably in the financial services or software industry with increasing demonstrated responsibility and success., • Prior people management experience, including coaching and performance management, • Proven ability to lead complex, multi-stakeholder customer implementations, • Strong executive-level customer communication and stakeholder management skills, • Experience working cross-functionally with Product, Engineering, and Operations, • Ability to balance hands-on delivery with leadership responsibilities, • Excellent client-facing and internal communication skills, verbal and written, • Solid organizational skills including attention to detail and multi-tasking skills, • Strong working knowledge of Microsoft Office, Jira, and Smartsheet, • Experience with leveraging AI tools to drive automation. Desired Skills • Master’s degree in Business, Technology, Operations, or a related field, • Experience in B2B SaaS, fintech, payments, digital banking, or regulated environments, • Familiarity with customer support and project management tools (e.g., Jira, Zendesk, Wrike, Asana), • Experience scaling or formalizing customer success and implementation teams, • PMP, CSM, or similar certification (nice to have) Success Profile • A business partner: Focused on partnering with the leadership team to build a great business., • AI-forward: Inserting intelligence into every customer and operational journey., • Execution-driven: Able to deliver high quality, on-time, on budget implementations., • A partner and team player: Working cross-functionally with Product, Delivery, Compliance, Operations, and Finance, • Data driven: Strong analytical and problem-solving capabilities with experience establishing scalable delivery operations and consistently achieving quantifiable KPIs., • A communicator: Excellent communication and interpersonal abilities., • An advocate: A commitment to excellence and a dedication to customer satisfaction. Benefits • Competitive salary and bonus structure, • Comprehensive benefits package including health, dental, and 401(k), • Dynamic work environment with passionate, driven colleagues, • Opportunity to shape the future of digital banking and payments on a global scale.

Job Description Senior Project Manager The Senior Project Manager(SPM) manages the overall project direction, completion, and financial outcome and administers the owner and subcontractor relationships for assigned projects. This position may oversee a single large project or multiple projects. The Senior Project Manager is responsible for directing and mentoring onsite staff. The position requires business management acumen and must demonstrate strong leadership, organizational, and time management skills and have strong communication and client service skills. Assists with developing new business opportunities and maintains existing client relationships. Required to communicate with subcontractors representing COLAS values while maintaining project budget and timeframe. Assists with preconstruction efforts related to scope, budget schedule, logistics, and constructability. Trains and develops direct reports in best practices and essential job duties General Responsibilities • Act as the main point of contact between the owner, architect, engineers, subcontractors, and COLAS project team members, • Develop skills and mentor project management employees, including conducting employee evaluations per COLAS’s guidelines, as required, • Manage and/or coordinate Company personnel and resources, • Meet with City officials, utility contacts, inspectors, AHJ, etc., • Assist in preconstruction efforts, • Perform constructability reviews, • Prepare and execute Project Executive Plan, • Oversee project permit process, • Can review and understand AIA Contracts, assist the Project Executive with compiling Owner Contracts Small project schedule development, and review of medium to large project schedules, • Procure proof of owner's Builder's Risk Insurance or facilitate COLAS's purchase if not owner supplied, • Obtain Notice of Commencement or Notice to Proceed, if applicable, • Prepare trade contracts and bid packages, as well as oversee the procurement process, • Oversee cost control and change management systems, • Enhance and maintain relationships with clients, designers, consultants, and internal COLAS clients, • Prepare monthly owner project status reports, as required, • Review and approve Trade Contractor Payment Applications with Superintendent, • Review COLAS pay application to the owner and ensure monthly submission when costs are incurred, • Attend and lead project meetings, including progress, preconstruction, and pre-award, • Review inspection and test data for compliance with specifications, • Develop and maintain site logistics plan, in coordination with Superintendent, • Set-up QAQC procedures and conduct quality inspections Secondary Functions • Demonstrate commitment to an Injury-Free Environment through own actions and mentoring others, • Oversee project closeout, • Owner contact for post-construction, including warranty period, • Utilization of Zoom and Teams meetings when necessary, • Excellent knowledge of commercial construction, • Excellent communication and supervisory skills, • Current understanding of safety regulations and codes Specific Job Skills • Mental ability to conduct ongoing interpersonal interactions, analyze, and solve problems, • Ability to perform advanced math (analysis, statistics, significant data or number manipulation), • Ability to participate in a team and work creatively, • Ability to use independent judgment and independent action, • Credit card reconciliation, Home Depot, and any other accounts, • Excellent knowledge of spoken and written English, • Excellent knowledge of blueprint reading via Procore, Bluebeam, and standard paper prints, • OSHA 10 Certified preferred, with a goal of OSHA 30 certification within a year of hire date, • Review construction documents for completeness and constructability, • Some employees in this position require the possession of an Oregon or valid driver's license, • Enhanced computer skills in Microsoft Office 365, Microsoft Project, Procore, Bluebeam, Smartsheet. Basic skills in Foundation Accounting (or similar construction accounting program) Revit and Assemble, • Coordinate plans and specifications with engineers, identifying and clarifying any discrepancies, • Ability to collaborate and interact with a wide range of personalities and industry professionals, • Ability to reflect professionally and positively on behalf of the company and advocate on behalf of project stakeholders, • The ability to positively impact projects and project team morale to overcome challenges by problem-solving via a solution-oriented, driven process, • Excellent time management and organizational skills, • Excellent decision making/problem-solving skills, • Ability to always maintain discretion and confidentiality, • Dependability Experience Requirements • BS or MS degree in – Construction Management, Engineering, Architecture or equivalent, or equivalent experience, • Minimum of 12-15 years relevant experience, • Or equivalent combination of education and experience, • Possess a basic understanding of construction law and generally accepted business practices, • Ability to interpret and communicate COLAS policies, • Able to multi-task and manage several projects in preconstruction and under construction that range from ($25k to $150mm or more in cost, with a typical total project volume of $60mm to $150mm) Physical Activities • Sitting and standing, • The occasional repetitive motion of hands/wrists, • The position often reports to a jobsite trailer, which may require the ability to navigate course terrain, • Rare lifting of up to 20 pounds Authority The Senior Project Manager derives their authority and performs all duties with guidance from the Project Executive, Vice President, or Account Manager. The Senior Project Manager is responsible for supervising, managing, and coordinating the project team's efforts on a day-to-day basis. This person supervises two or more professional-level persons on a full-time basis. Job Conditions This position generally requires 8-10 hours a day. The workweek is Monday-Friday. This position requires the incumbent to work in a job trailer on a construction job site or in the Colas Construction main office, depending on the project. The incumbent may be exposed to weather conditions, dust, noise, chemicals, odors, and fumes when walking around the job site. Benefits: At Colas Construction, we believe in investing in our employees' well-being and professional growth. We offer a comprehensive benefits package designed to support you both personally and professionally. Our benefits include and are not limited to: • Health Insurance: 100% employer-paid employee coverage for robust medical, dental, and vision insurance with multiple plan options, • Retirement: 401(k) plan with employer match, • Paid Time Off: generous paid sick, vacation, personal, and holiday days off, • Professional Development: annual allowance for continued education and training Colas Construction, Inc. is an equal employment opportunity employer. We value equitable hiring practices and adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that employment with COLAS depends solely on your qualifications. Thank you for your interest in COLAS, where we are Building Tomorrow, Today! Powered by JazzHR 9RoofAGKaD

Job Description Lead the daily operations of the Service Desk team to ensure consistent delivery of high-quality technical support across the organization. Provide hands-on assistance, manage escalations effectively, oversee project completion, and serve as a key communication bridge between users and the IT department. The ideal candidate is tactful, skilled at navigating complex stakeholder relationships, and dedicated to delivering a high-touch, customer-focused support experience. ESSENTIAL FUNCTIONS/TASKS: • Lead, coach, and mentor the Service Desk team to ensure consistent, high-quality end-user support., • Provide timely, hands-on technical assistance to the organization's 300 users across desktop, mobile, and cloud-based platforms., • Deliver empathetic and diplomatic technical support to executive and high-profile users., • Maintain troubleshooting documentation in the Ticket Management knowledge base to ensure rapid issue resolution., • Analyze incident trends and proactively address recurring or potential issues., • Collaborate with the Infrastructure and Software Support teams to restore service during outages., • Oversee project tasks to ensure deliverables are completed within scope and schedule., • Foster a Security-first culture across the Service Desk and among end users., • Own and manage the Security Awareness Training program and application-specific user training., • Escalate security incidents to Senior Systems Engineers and the CIO in accordance with Incident Response protocols., • Coordinate with Infrastructure during security incidents to support containment and recovery efforts., • Enforce Approved organizational IT security policies and procedures., • Ensure all service desk activities comply with established security governance requirements., • Promote good cybersecurity practices among users during support interactions., • Adhere to Change Management process when implementing system changes or introducing new services that impact users or security., • Perform other duties and responsibilities as assigned or directed by the Chief Information EXPERIENCE, TRAINING, SKILLS REQUIRED: • Passionate about delivering outstanding customer service., • Exceptional analytical and problem-solving abilities., • Excellent written, oral, and interpersonal communication skills., • Proven experience as a Service Desk Lead, IT Support Lead, or Help Desk Supervisor., • Strong customer service orientation and ability to build trust with users at all levels., • Ability to manage time effectively while working on several competing business priorities., • Hands-on experience with:, • Active Directory / Entra ID for user account support, • Intune for device provisioning and policy enforcement, • Remote support tools for desktop and application troubleshooting, • Microsoft 365 and Adobe Creative Cloud applications, • Enterprise printer support and queue management, • Zoom Rooms and Microsoft Teams for unified communications, • Windows, macOS, iOS, and Android device support, • Password manager tools for credential setup and user onboarding, • Advanced knowledge of desktop operating systems, endpoint security, and software installation in a managed enterprise environment., • Experience managing and delegating tasks using ITSM platforms (e.g., ServiceNow, Jira, Zendesk, ServiceDesk). EDUCATION: • Bachelor's degree in information technology or related field preferred. LICENSE OR CERTIFICATE REQUIRED: • Microsoft 365 Certified: Endpoint Administrator Associate., • CompTIA A+ or Network+., • ITIL Foundation. TRAVEL REQUIREMENTS: Limited travel to properties and/or regional offices will be required. Schnitzer Properties offer a full benefits package with medical, dental, vision, 401k, and FSA options as well as vacation, sick, and holiday pay. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.