Client Relationship Manager - Automotive Sector #0610
hace 11 días
Detroit
Job Description Our client, a well-established family-owned organization serving leading global automotive manufacturers, is seeking a Client Relationship Manager for their Detroit metro location. This position offers a distinctive opportunity to operate at the crossroads of dealer programs, automotive marketing, and promotional strategy. As the Client Relationship Manager, you'll function as the essential connection point between the client and a remote operations team, overseeing promotional campaigns, facilitating program rollouts, and guaranteeing flawless delivery of dealer marketing and incentive initiatives. You'll gain direct access to executive leadership, delivering strategic recommendations and insights in a C-suite setting while operating in a rapid, evolving environment where flexibility and relationship building are paramount. This position focuses on strategic relationship building and program oversight—not sales—making it perfect for automotive marketing experts who thrive in client service, cross-departmental teamwork, and operational precision. Key ResponsibilitiesClient Liaison & Relationship Management • Participate actively in meetings with key stakeholders at client headquarters, offering insights and recommendations for program enhancements, • Build and maintain strong relationships with client representatives, vendors, and agency partners to support successful program execution, • Serve as the primary on-site point of contact for the automotive client, managing all operational program flows and ensuring effective communication and issue resolutionProgram Coordination & Execution, • Manage the design, coordination, implementation, and communication of program guidelines and training materials, • Translate client requirements into actionable tasks for the off-site operations team, IT department, and management, • Define, coordinate, and oversee ongoing promotional initiatives for dealer programs, ensuring alignment with client strategic objectives, • Identify and address daily operational challenges, providing prompt and effective solutionsAnalysis & Strategic Support, • Lead discussions with divisional personnel to define customized reporting needs that enhance analysis and promotional effectiveness, • Analyze business data and monitor industry trends to support informed decision-making, • Provide comprehensive account management support, including internal status reporting, program insights, and quality control reviews, • Create in-depth diagnostics to support the client's promotional spending and sales objectivesProject Leadership, • Assist in the development of training materials for client sessions, including field and dealer meetings, • Coordinate program launches and system updates with operations and IT teams, • Bachelor's degree in Marketing or related field, and/or Project Management or comparable certificationProfessional Experience, • Minimum 2 years in Project Management, • Minimum 5 years of Account Management experience, • Minimum 2 years in Automotive Marketing/Advertising sectorTechnical Skills, • Ability to create diagnostics and reporting; translate requirements into tasks for operations and IT teams, • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Core Competencies, • Ability to thrive in a high-speed environment while managing multiple projects simultaneously, • Positive, proactive attitude with a goal-driven mindset, • Strong customer service orientation with excellent communication and interpersonal abilities, • Self-motivated and resourceful with creative problem-solving skills, • Flexibility and resilience in a dynamic, high-pressure environment, • Exceptional planning and organizational skillsPreferred Qualifications, • Comfortable delivering formal presentations to diverse audiences, including senior leadership, • Experience leading customized reporting discussions to enhance promotional effectiveness, • Strong understanding of dealer advertising and promotional strategies, • Familiarity with brand messaging and communication strategies, • Tier III dealer advertising co-op/compliance knowledge and/or experience, • Project Management Professional (PMP) or comparable certification Benefits Base Salary $70,000 – $75,000 annually (commensurate with experience) Bonus Structure Annual bonus potential tied to company and individual performance Benefits • Medical insurance, • Dental insurance, • 401(k) retirement plan, • 9 paid holidays per year, with occasional additional days depending on calendar Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. 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