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Job Description Level 2 Professional Services Engineer Position Summary We are seeking a skilled and client-focused Level 2 Professional Services Engineer to support user and computer onboarding, offboarding, and infrastructure project work for our clients. This role is ideal for a hands-on engineer with experience working directly with end users, deploying workstations, assisting with server installs, and supporting configuration tasks alongside senior engineers. The Level 2 Professional Services Engineer plays a critical role in delivering smooth client transitions, maintaining professionalism during onsite engagements, and ensuring projects are executed accurately and efficiently. Key Responsibilities Professional Services & Project Support • Assist with client onboarding and offboarding activities, including user provisioning, access setup, and device transitions, • Support server installations, including cabling, and initial configuration, • Assist senior engineers with system configurations, upgrades, and infrastructure changes, • Deploy, configure, and troubleshoot workstations (Windows and macOS), • Support user profiles, permissions, and data migrations during onboarding/offboarding, • Ensure proper setup of user accounts, email, MFA, and endpoint security tools, • Work directly with clients onsite and remotely, maintaining a professional and calm presence, • Communicate clearly with end users regarding timelines, expectations, and next steps, • Document project tasks, configurations, and changes accurately in PSA and documentation systems, • Follow established SOPs and contribute updates when processes evolve, • Ensure proper handoff to Service Desk teams after project completion, • Contribute to the development of standardized technical checklists and documentation., • Identify potential risks or inefficiencies in project workflows and suggest solutions., • 3–5 years of IT support experience, preferably in an MSP or professional services environment, • Hands-on experience with onboarding/offboarding users, workstation deployments, and profile management, • Experience assisting with server installs (rack and stack) and infrastructure projects, • Strong understanding of Windows OS, Active Directory, and basic networking concepts, • Experience with Microsoft 365, Azure AD/Entra ID, and endpoint management tools, • Familiarity with virtualization platforms (VMware, Hyper-V), • Experience working with PSA/RMM tools (ConnectWise, Autotask, Datto, etc.), • Strong customer service mindset with a professional demeanor, • Detail-oriented and organized in project execution, • Ability to multitask and adapt in fast-paced client environments, • Team-oriented with a willingness to learn and grow, • Client onboardings and offboardings are smooth, timely, and well-documented, • Workstations and servers are deployed consistently and correctly, • End users feel supported and confident during transitions, • Senior engineers and project managers can rely on accurate execution and communication

Job DescriptionService Manager - Commercial HVAC Location:Skokie, IL | Full-Time Hybrid: Office/Field Role Compensation: $90,000-$120,000, Depending on Experience Role Summary We are hiring a Service Manager to support and scale our Commercial HVAC operations. This is a senior, hands-on leadership role designed for an experienced commercial HVAC professional who can step in when situations get complex - supporting technicians in the field, visiting job sites, resolving issues in real time, and maintaining strong client relationships. This is not a desk-only role. The ideal candidate is a seasoned commercial technician with leadership presence, strong communication skills, and the ability to lead calmly under pressure. Who Were Looking For • A senior commercial HVAC technician ready to move into (or already in) a leadership role, • A trusted technical escalation point and go-to resource, • Someone comfortable handling client communication and live field issues, • A mentor who enjoys developing and supporting technicians, • A steady leader who can balance technical expertise with people skills Core Responsibilities • Act as the escalation point for complex service and installation challenges, • Visit job sites to support technicians and drive solutions, • Coordinate daily field operations, including scheduling, priorities, and job flow, • Bridge communication between technicians, clients, vendors, and office staff, • Oversee onboarding and documentation of HVAC systems for new accounts, • Ensure safety, quality, and efficiency standards are consistently met, • Support job costing, documentation, and operational tracking Required Experience • 10+ years of commercial HVAC experience, • Strong background with chillers, boilers, and commercial RTUs, • Prior leadership, senior technician, or supervisory experience, • Excellent troubleshooting, communication, and decision-making skills, • Comfortable using technology (mobile apps, photos/videos, documentation tools), • Valid drivers license and clean driving record Priority Will Be Given to Candidates Who: • Have served as the go-to technician on complex jobs, • Are confident stepping into live field situations, • Communicate clearly with both technicians and clients, • Lead with confidence, accountability, and no ego

Job DescriptionHarrison Street Asset Management ("HSAM") is a leading global alternative investment management firm focused on real estate, infrastructure, and credit strategies across North America and Europe. Headquartered in Chicago, Toronto, and London with offices across North America, Europe, Asia and the Middle East, the firm has over $108 billion in assets under management on behalf of institutional investors and registered investment advisors globally. Founded on a culture of innovation, HSAM is an early mover in alternative real estate and mid-market infrastructure. Today, the firm’s global team, consisting of more than 520 professionals, is committed to creating long-term value through deep sector expertise and forward-thinking strategies. Under direction of the technology group’s Head of Technology Infrastructure and Support Operations, the Support Manager will focus on Harrison Street’s user environment and will be responsible for day-to-day support operational needs ensuring efficient service delivery, high customer satisfaction and continuous improvement of systems and processes. The Support Manager also provides senior-level guidance to Desktop Support personnel and will interface directly with internal customers when required. The Support Manager will work with other staff members of the Business Technology Group and third-party vendors to implement and test new systems and services and create and update established processes and procedures. Responsibilities: • 65% User Environment Maintenance and Daily Technology Operations, • Manage the Desktop Support team and third-party outsourced Help Desk services to ensure efficient and effective service delivery, • Manage daily Help Desk operations, ensuring all processes are thoroughly documented, audited, and maintained, • Monitor and manage customer experience, ensuring timely and effective resolution of issues to maintain the highest level of user satisfaction, • Manage team schedules to ensure Help Desk and Desktop Support are adequately staffed, • Ensure all Standard Operating Procedures (SOPs) are accurate, clearly documented, and followed., • Develop and maintain comprehensive reporting and dashboards to track and analyze key performance indicators (KPIs), service level, and operational performance., • Resolve issues that the Desktop Support team does not have the skill set to resolve while cross-training and documenting findings and resolutions so future instances can be handled by Help Desk personnel., • Understand and follow all departmental and security related policies and procedures, • Collaborate cross-functionally with other technology teams, business teams, and third-party vendors to improve service delivery and technology., • Identify opportunities for automation and optimization to enhance efficiency and scalability of operational and support processes., • Generate and maintain reports on software, hardware, and user technology licenses, • Analyze and assess reports on user tickets submitted to identify improvement opportunities within current operating procedures, • Communicate effectively and clearly, set individual and team expectations, and hold Help Desk and Desktop Support teams accountable, • Actively seek out and participate in projects to maintain and improve processes and customer support experience, • 20% Documentation, • Develop, document and maintain Help Desk support processes and workflows, • Frequently review and update technical user guides in Zendesk, • Standardize documentation practices across internal teams and vendor support, • 10% Technology R&D & Proof of Concept, • Research new technologies or existing technology enhancements to satisfy a business requirement., • Install, test, and document new or existing technologies within a test environment., • Create management-facing presentations that include research findings and solution recommendations with cost and implementation details for each option., • 5% Miscellaneous, • Stay current with industry trends and best practices in technology customer support and apply insights to continuously enhance Help Desk support., • Perform other duties as assigned. Requirements:, • Bachelor's Degree in technical discipline such as Computer Science, Information Services, or related field, • 7+ years of technical support and customer service experience, • Experience working with RMM tools (ConnectWise, Intune, etc.), and security tools (Microsoft Defender), • Experience working with IT ticketing systems (Zendesk preferred), demonstrating a strong understanding of managing and maintaining processes, optimizing workflows and generating accurate, data driven reports to support operational efficiency and continuous improvement., • Experience providing support for Windows operating systems, standard desktop applications (e.g., Office 365), workstation imaging, Active Directory, Microsoft Entra, Exchange Online, Intune (MDM), basic networking, video conferencing (Zoom, Microsoft Teams), telephony, collaboration tools (Microsoft Teams, SharePoint), and Microsoft 365, • Highly organized with the ability to work under pressure and react quickly to meet deadlines, manage competing priorities, and resolve time-sensitive support issues in a fast-paced environment, • Customer service oriented with a problem-solving attitude, • Must be able to analyze requests, determine the underlying problem, and recommend proper solution, • Must be detail-oriented, result-focused, possess effective written and verbal communication skills, and able to support change management initiatives, • Must be able to maintain professional and effective working relations with supervisors, co-workers, and direct reports, • Must be able to follow standard Help Desk support operating procedures, • Must be able to work flexible hours, including weekends and evenings, • Must be able to manage support issues remotely during off hours, • Must be able to learn new skills and technologies, • Must be able to handle multiple projects simultaneously

Job DescriptionWe provide a $100 monthly commute stipend for our full-time team members! Airport Lounge Supervisor Pay: $23.00 per hour The Supervisor must be available to work 12:00 PM-8:30 PM and 2:00 PM-10:30 PM shifts along with flexibility to work other shifts as needed. Job Summary The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at The Club lounge inside the Chicago Midway Airport. They will be responsible for overseeing all employees during their shift. In addition, the Supervisor will have proficient knowledge in all lounge positions and champion hospitality service. Basic Skills * Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests. * Hospitality Focus – focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited. * Leadership – lead by example, take control and provide employees with clear guidance and direction. * Multi-Tasking – ability to manage multiple responsibilities at once by focusing on one task while keeping track others. * Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Reading Comprehension – Understanding written sentences and paragraphs in work related documents. * Speaking – Talking to others to convey information effectively. * Writing – Communicating effectively in writing as appropriate for the needs of the audience. * Conflict Resolution – Deescalate situations in a professional and courteous manner. * Problem Solving – develop solutions to remove obstacles to problems that may arise Primary Job Duties * Oversee shifts, hold pre-shift huddles, and complete shift notes * Meet guest needs through communication and courteous guest service skills * Ensuring that guests are satisfied with their experience at the lounge through regular interactions with guests * Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws * Direct the activities of up to 30 team members at any given time * Assign duties to staff and follow up for completion * Coach and train staff * Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information * Remain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employees * Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services provided * Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service * Assist managers with the interviewing and hiring process of new hourly staff * Coordinate with lounge managers to resolve service issues requested by the guests * Monitor number of alcoholic beverages served to passengers and alert management to potential problems * Maintain a thorough knowledge of all required regulatory agency requirements * Maintain current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable * Possessing basic working knowledge of alcoholic beverages * Perform administrative tasks as required * Comply and ensure your team follows all TSA and local airport authority regulations * Other duties as assigned Minimum Acceptable Qualifications: * Previous guest service or hospitality experience and/or training * Demonstrates management and leadership skills * Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner * Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company * Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences * Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment * Be able to stand during entire scheduled shift * Ability to handle the stress of a face-paced work shift up to ten (10) hours * Requires the ability to lift and / or move up to 40 pounds * Requires the ability to walk, bend, twist, and stand to perform normal job functions * Report on work on a regular and timely basis * Able to work rotating shifts including weekends and holidays * Must be able to pass and obtain security background check and clearance to work in airport environment Benefits: * Medical Insurance (Health, Dental, Vision) * Commute Stipend * Paid Parking * Disability Insurance * Vacation and PTO * 401K Plan with generous Company Matching * Employee Assistance Program (EAP) * Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets) ABOUT THE COMPANY Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Your Role... By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Retail Store Sales Associate will assist their team to fulfil Blick's commitment to our customers, the Arts, and our local communities. The Retail Store Sales Associate will do this by maintaining outstanding customer service, generating revenue though helpful product knowledge, housekeeping, merchandising, signing, pricing, POS operations, and loss prevention in adherence to all company policies and procedures. Responsibilities include, • Consistently delivers superior customer service by combining sales, product knowledge, and other skills training to meet or exceed customer expectations., • Completes and utilizes the following programs: Blick Onboarding Training, Blick Sales Training, Preferred Customer Program, Special Orders, and Custom Services, • Training from NDS., • Provide customer service at the Custom Services desk including making appointments for customers, consulting with customers on their Custom Services project, taking Custom Services orders, and delivering completed Custom Services orders in store., • Displays an energetic and positive attitude with all customer interactions., • Assist in the coordination of merchandise set-ups, has knowledge of visual standards and techniques, and has the ability to implement and maintain the store as set forth by store management., • Follows directions and prioritizes tasks to meet deadlines assigned with minimal supervision., • Ability to work both independently and in a team environment., • Excellent Communication Skills., • Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business., • Regular attendance in accordance with the retail attendance policy., • Elevates Service Standards, • Leadership, • Champions Core Values, • People, • Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules. Pay Rate: The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. • $16.60 - $16.75 per hour + Sales Incentives Benefits Include: • 401K & Profit Sharing Plan, • Incentive Bonus Plans, • Paid Time Off, • Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.

Amentum is seeking IT Network Administrators to provide support to our DHS customers worldwide. We are pipelining candidates for future roles in Chicago, IL and Lombard, IL. With your fantastic attention to detail and follow-through, you will provide onsite and remote Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile. You will report to a Team Lead and provide IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier 2 environment. You'll rely on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. Responsibilities: * Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units * Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots * Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing * Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets * Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure * Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products * Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. Minimum Requirements: * Associate Degree, and at least 5 years of IT help desk support experience * Or a High school diploma/GED, and at least 8 years of IT help desk support experience * At least 3 years of IT help desk support experience in an Enterprise environment * At least 1 year of experience in a Lead / Supervisor technical expert role, supporting a group of 5 or more * Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support * Experience using the ServiceNow ticketing system (or similar ticketing system) * Experience with the Microsoft Windows 11 operating system * Experience with Microsoft Office365, including Microsoft Teams * Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting) * Familiarity with the ITIL process * Good technical writing, presentation, and documentation skills * Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs. * Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check * Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year) * Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails * Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Preferred Qualifications: * Experience planning and leading major technology assignments and projects * Subject Matter Expert (SME) on the setup, configuration and administration of servers and backups * Experience with Windows Server 2019 and Hyper-V * Experience with InfoBlox and NetBackup * Experience performing hardware repair of HP computers/printers and Dell servers * Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks * Experience evaluating system performance results and recommending improvements or optimizations * ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Compensation Details: $40.00 - $45.00 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: * Health, dental, and vision insurance * Paid time off and holidays * Retirement benefits (including 401(k) matching) * Educational reimbursement * Parental leave * Employee stock purchase plan * Tax-saving options * Disability and life insurance * Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 04/20/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at ___.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Under the general supervision of the Associate Dean of Student Services, the Student Service Ambassadors will assist students with self-service registration, scheduling appointments with advisors and tutors, and signing up for new student orientation. Student will assist at reception desk, greeting

The incumbent will provide exceptional customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.Essential duties and responsibilities include:.Must be able to work nights and weekends.Keeps the front desk and the fron

We are seeking a friendly, dependable, and experienced Front Desk Agent to join our dynamic team at Hilton.This full-time position requires hotel front desk experience, a commitment to exceptional guest service, and the availability to work shifts between 12:00 PM and 11:00 PM, including weekends an

The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. Strong typing abilities and proficiency with PC, calculator, and office equipment.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Digital Product Manager in the ACE organization, you'll be contributing towards defining, delivering, and managing the lifecycle of one or more products ensuring they meet the needs of the customers and align with the company's strategic goals. This role requires a blend of strategic thinking, technical understanding, and business acumen. A career as a Digital Product Manager is both challenging and rewarding, offering the opportunity to innovate and shape the future of digital products. Ideal candidates are strategic thinkers with strong technical and communication skills, capable of driving product success in a fast-paced environment. Key Responsibilities • Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s., • Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape., • Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products., • Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs., • Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog., • Performance Monitoring: Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions., • Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners., • Budget Management: Manage product budgets and resources efficiently., • Customer Feedback: Gather and analyze customer feedback to continually improve the product. Qualifications • Experience with Agile methodologies and product management tooling, • Technical Skills: Understanding of development processes, human centered design, UX/UI design, and digital marketing, • Analytical Skills: Proficiency in data analysis and interpretation to inform product decisions., • Communication Skills: Excellent verbal and written communication skills., • Leadership: Proven ability to lead and inspire cross-functional teams., • Problem-Solving: Strong problem-solving skills and creativity in finding solutions., • Experience in networking, identity management solutions, infrastructure as code, automation, data analytics, or cloud solutions preferred., • Product experience in End User, Network, Compute, or Platform as a Service preferred., • Experience with M365 (preferred) Skills Business Case Analyses, Communication, Cross-Functional Teamwork, Microsoft Office 365, Product Management, Product Roadmapping, Product Strategies, Systems Thinking, Voice of the Customer (VOC) Compensation Compensation offered for this role is 120,000.00 - 193,725.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "___" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "___" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "___". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "___". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description A day in the life of a Claims Resolution Adjuster II and what it takes to do the job! As a Claims Resolution Adjuster II, your main focus will be investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. You'll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert- you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator- you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator- you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator- you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver- you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder- you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Preferred Qualifications: • 2+ years claims adjusting experience determining liability., • Claims investigation and negotiation experience is preferred., • Experience with liability investigations, investigating coverage, property damage coverage, set method of inspection, rental and resolving liability a plus., • Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately., • Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. Remote Work: This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. Schedule: 8 hours shift between the hours of 8:00am - 6:00pm EST or CST zone. This will be Monday - Friday with potential Saturday duty rotation. When you work from home full time, you'll need: • A dedicated workspace in your residence that is private and free from distractions, • A minimum internet bandwidth of 50 MB down/5 MB up, • Appropriate work surface and seating. What will Allstate provide? • A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)., • Connectivity reimbursement of $80 per month to offset some of the cost of internet. Certificates, Licenses, Registrations: • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor.If applicable, you will be required to secure license(s) within 60 days of hire., • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Notice of Licensing Requirement • As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment., • Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. Sign-on Bonus: • You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License., • Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus. Allstate Benefits: • Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:, • Competitive pay with needed support for continuous development and career advancement., • Flexibility in scheduling and a time off policy that helps support your work/life balance., • Initial and ongoing training to get you proficient in your new role. This position is not available for California, Alaska, Hawaii, or Washington residents. #YS-LI1 Skills Bodily Injury Claims, Business Communications, Casualty Insurance, Communication, Critical Thinking, Customer Service, Fraud Investigations, General Liability Claims, Information Collection, Problem Solving, Third Party Claims, Timeline Management, Time Management Compensation Compensation offered for this role is 50,000.00 - 75,050.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "___" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "___" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "___". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "___". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Job Description Hello! We are a Managed Service IT Provider looking to bring on another mid level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Working through support tickets assigned by the Intake and L1 team, 2. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours for our clients., 3. Help Desk L2 duties including support on Microsoft, Dell, Lenovo, HP, and other various products, 4. Physical hardware build outs and configurations., 5. Internal ticketing system usage, administration, and management for all issues, 6. Assist in providing excellent customer service to all Middleground customers, 7. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR v9p5yKV6bQ

Job Description As an Entry-Level Help Desk Technician at our MSP (Middleground), you will play a crucial role in providing technical support and assistance to our clients. You will be responsible for responding to customer inquiries, diagnosing and resolving technical issues, and escalating problems when necessary. This position offers an excellent opportunity for individuals seeking to begin their career in the IT industry, with exposure to a wide range of technologies and client environments. Key Responsibilities: • Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools., • Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation., • Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users, following established procedures and best practices., • Escalation: Escalate complex or unresolved issues to senior technicians or appropriate internal teams while ensuring smooth communication with clients., • Client Communication: Keep clients informed about the status of their support requests and ensure timely updates throughout the problem-solving process., • Basic System Administration: Assist in managing user accounts, permissions, and access levels as required., • Software Installation and Updates: Assist with the installation, configuration, and updates of software applications on client systems., • Hardware Maintenance: Assist in hardware deployment, replacement, and maintenance activities., • Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions., • Proactive Monitoring: Participate in monitoring systems and networks to identify potential issues and escalate them before they become critical problems., • Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous., • Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications., • Communication: Excellent verbal and written communication skills, with the ability to communicate technical concepts clearly and concisely., • Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently., • Customer Service: Demonstrated ability to provide exceptional customer service and handle client inquiries in a professional and friendly manner., • Team Player: Willingness to collaborate with team members, receive feedback, and contribute to a positive team environment., • Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs)., • Adaptability: Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. DKzGmXZNP0

Job DescriptionFront Desk Host Do you thrive on making people feel welcome? Join us as a Front Desk Host at Union Padel Club, the first premium indoor padel club in the heart of Chicago. You’ll be the friendly face players meet when they check in, the go-to person for the pro-shop, and the host who makes daily visits feel special. We’re flexible with part-time and full-time schedules, what matters most is your love of hospitality and your excitement to be part of the fastest-growing sport in the world. Why Union Padel Club Padel is the next wave of racket sports — a mix of pickleball, tennis, and squash in one fast-paced and social game. It’s the fastest growing sport in the world, and Union Padel Club is bringing Chicago its very first premium indoor experience. Our flagship club in the West Loop will feature 5 world-class indoor padel courts, a full-service bar, social lounges, coworking and recovery spaces, and a pro-shop stocked with the best gear. More than a club, this is a community where sport, hospitality, and social connection come together. By joining our team, you’ll be part of something new and exciting from day one. We offer competitive benefits including PTO, 401k, and discounts on playing time so you can enjoy the game yourself. Powered by JazzHR hYNo5SAzVC

Job DescriptionService Manager - Commercial HVAC Location: Skokie, IL | Full-Time Hybrid: Office/Field Role Compensation: $90,000-$120,000, Depending on Experience Role Summary We are hiring a Service Manager to support and scale our Commercial HVAC operations. This is a senior, hands-on leadership role designed for an experienced commercial HVAC professional who can step in when situations get complex - supporting technicians in the field, visiting job sites, resolving issues in real time, and maintaining strong client relationships. This is not a desk-only role. The ideal candidate is a seasoned commercial technician with leadership presence, strong communication skills, and the ability to lead calmly under pressure. Who We're Looking For * A senior commercial HVAC technician ready to move into (or already in) a leadership role * A trusted technical escalation point and "go-to" resource * Someone comfortable handling client communication and live field issues * A mentor who enjoys developing and supporting technicians * A steady leader who can balance technical expertise with people skills Core Responsibilities * Act as the escalation point for complex service and installation challenges * Visit job sites to support technicians and drive solutions * Coordinate daily field operations, including scheduling, priorities, and job flow * Bridge communication between technicians, clients, vendors, and office staff * Oversee onboarding and documentation of HVAC systems for new accounts * Ensure safety, quality, and efficiency standards are consistently met * Support job costing, documentation, and operational tracking Required Experience * 10+ years of commercial HVAC experience * Strong background with chillers, boilers, and commercial RTUs * Prior leadership, senior technician, or supervisory experience * Excellent troubleshooting, communication, and decision-making skills * Comfortable using technology (mobile apps, photos/videos, documentation tools) * Valid driver's license and clean driving record Priority Will Be Given to Candidates Who: * Have served as the "go-to" technician on complex jobs * Are confident stepping into live field situation

Job Description How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Chicago, IL beauty shop. YOUR BENEFITS • Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more, • Ongoing opportunity for growth, • Health benefits for full-time employees, including medical, dental, and vision, • Fun and relaxed environment where you can truly be yourself WHAT WE'RE LOOKING FOR Can you meet these qualifications? • 2+ years of customer service experience in the retail, hospitality, or beauty industries, • Experience working in a fast-paced environment, • Fantastic collaboration skills with an ability to communicate over the phone and in person, • Commitment to helping others and working with a team, • Organizational skills, attention to detail, and time management abilities, • Ability to maintain confidentiality We are available when our clients want us to be. Weekends and evening availability are of high value to us. Is becoming a Front Desk Host right for you? This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling beauty treatments when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! APPLY TO BE OUR FRONT DESK HOST! Our barbershop is the place where downtown Chicago style meets a fresh, modern vibe. Here, we don't just cut hair-we create experiences, from sleek business cuts to creative fades, all while keeping things fun and casual. Our team is passionate, supportive, and collaborative, always pushing each other to be better while keeping the environment positive and ego-free. Whether you're a seasoned pro or just getting started, we're all about helping you grow your cosmetology career and express your creativity. If you're looking to be part of a dynamic crew in one of the most exciting neighborhoods in Chicago, Floyd's 99 Barbershop in Streeterville is your next home. At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town - apply today with our short initial form! Job Posted by ApplicantPro

Job Description Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Answering all phone calls coming into the Middleground office, 2. Triaging and scrubbing all incoming tickets and working them to resolution or assigning to team, 3. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours., 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products, 5. Physical hardware build outs and configurations., 6. Internal ticketing system usage, administration, and management for all issues, 7. Assist in providing excellent customer service to all Middleground customers, 8. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR p66yhvbs1P

Minimum 2 years of help desk or IT support experience. The ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. Provide software and hardware support via phone, email, instant

Job DescriptionIntern, IT As a member of Elevate's IT team, the IT intern helps troubleshoot, document, and monitor the company's IT systems, solutions, and processes. Serving as the initial shadow point of contact for Elevate staff and external affiliates, the IT intern provides assist/shadow first-tier support and collaborates with other IT team members while reporting to the IT Manager. The IT Intern reports to the IT Manager. This position is located in Chicago, Illinois, and is on-site as needed. Responsibilities • Shadow/assist the support tier (Level I) team with troubleshooting: software, hardware, associated peripherals, network printers, and telephony., • Follow technical documentation and runbooks for IT systems and processes., • Assist with the installation, provisioning, and repair of computers, hardware, and software., • Assist in the configuration of laptops for onboarding and upgrades., • Review, provide feedback, and update IT documents such as FAQs., • Assist in the sanitation procedure for laptops upon their prior decommission., • Perform program administrative tasks such as IT CC log submission in Salesforce., • In pursuit of an undergraduate or graduate degree, Computer Science or technical degree preferred, • A+/Network+ certifications preferred, • Experience preferred at implementing, maintaining, and troubleshooting some or all the following: Windows 10/11, hardware, peripherals, and user endpoints (laptops, desktops, VoIP phones, etc.), and service desk ticketing solutions, • Excellent written, research, and verbal communication skills with demonstrated attention to detail, • Ability to take direction and work collaboratively as part of a diverse team, • Demonstrated ability to work independently and implement critical thinking skills to address customer IT issues, • Growth mindset with motivation to learn new technology If interns are handling confidential data, they will be asked to comply with security policies, as required. In addition, all policy interns are asked to comply with a confidentiality and nondisclosure agreement. Organization DescriptionWe design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most. At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate. Anti-Discrimination PolicyElevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.ADA AccommodationElevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.

Job DescriptionDescription: This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. This individual will be a Regional lead based in Chicago, IL and supports users across: IL, IN, OH, MI, WI and MN. Responsibilities include: • Daily Operations Management: Provides overall leadership, guidance, assigns tasks and oversee day-to-day operations of the IT Support Services, focusing on the Help Desk Teams. Ensure that both teams operate efficiently and effectively to meet the immediate and strategic IT needs of the Customer, • Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed;, • Leads continual improvement of processes and manages the lifecycle of services;, • Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools;, • Oversees knowledge management, training and education programs; aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard;, • Provide contract Draft and Final Transition Plans., • Provide Staffing Management Plan of all assigned contractor staff., • Provide Monthly Operational Status Report that captures or summarizes completed tasks, staffing status, financials (to include labor, travel and equipment ODC funds), and any issues/challenges encountered., • Provide Project planning and facilitate implementation of government-approved projects., • Participate in authorized on-site meetings; prepare and present briefings on progress of work, prepare and present debriefings on progress of work, prepare white papers and draft responses to IT-related data calls, as requested by Government COR., • Develop and maintain SOPs to identify collaborative opportunities and support process interaction with other Government and contractor IT groups., • Present SOPs to CORs for review and approval prior to implementation. Certification Requirements: • ITIL v3 Expert and/or ITIL 4 Managing Professional, • iCertified TBM Executive (CTBME), • 10 years of experience managing IT Support Services with scope and complexity., • Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations., • Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile, • 5 years minimum Help Desk/IT support project manager or task lead experience., • 2-3 years of working experience using ServiceNow for Help Desk support and Asset Management

Job DescriptionDescription: Why One Family Illinois? At One Family Illinois (Formerly SOS Children's Villages Illinois) we are committed to keeping brothers and sisters in foster care together by providing safe, stable, and loving homes. We do this by offering an innovative approach to traditional foster care. Our model of care provides a private, single-family home, access to a community center, and support from professionally trained Foster Parents and staff. With this, the children we serve benefit from the stability of remaining with their siblings as well as the support of neighboring One Family Illinois Foster Parents and the entire community. · Work for an impactful organization with a purpose · Corporate culture that supports diversity, equity, and inclusion · Hybrid/flexible work options to help balance work and life · PTO (paid time off in the form of personal days, sick time, vacation days, and paid company holidays · Bonus Plan for Child Welfare Specialists · Employee Referral Bonuses Employee Well-Being Benefits · Competitive Healthcare plans through BCBS for you and your dependents (eligible the first of the following month after 30 of FT employment) · Vision/Dental/Life Insurance offerings · Flexible PTO · Access to an Employee Assistance Program (EAP) · 403b Retirement Savings Plan (nonprofit version of 401K). Able to contribute immediately upon full-time employment. In addition, the organization will contribute 4% to your savings plan after 12 months of full-time employment regardless if you are contributing. · Part of the federal student loan forgiveness program · Access to financial advisors and financial education tools · Tuition reimbursement options · Opportunities for further education as well as time to attend trainings/workshops/etc. for personal/professional development The Role: The full-time IT Support Specialist is responsible for providing IT services to staff, Professional Foster Parents and youth in care at all One Family Illinois (One Family Illinois) sites. The IT Support Specialist will serve as the IT support function to the business while working with a third party outside IT provider (Bridgepoint). Duties: -Work with Bridgepoint to establish new employee accounts (i.e. MS Office 365, Dropbox, etc.) -Prepare hardware after employee off boarding -Provide in-person response and troubleshooting -Manage server and workstation scheduled monthly patching • Manage audio/visual and technological aspects of on-site events for the Development Department including fundraisers and donor engagement events (will require several evenings throughout the course of the year) ., • Manage software accounts, licenses and renewals as listed by Bridgepoint, • Research and recommend hardware and software for purchase, • Analyze vendor contracts and provide recommendations, • Recommend IT investments aligned with corporate business goals, • Educate employees on cybersecurity risks, • Manage Mitel our Phone and Internet vendor, • Bachelors’ degree, preferably in related field with one to two years professional experience including at least one year of experience in the field., • Knowledge and experience with IT., • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders, • A multitasker with the ability to wear many hats in a fast-paced environment, • Personal qualities of integrity, credibility, and customer service are important, • Ability to pass DCFS required criminal background check including CANTS/SACWIS and SORS., • Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation, as the position will be split between Villages and will be involved within the communities., • Willingness to travel within the community and to the various agency sites., • Ability to work flexible hours including evening and weekends. Schedule may regularly be later mornings to evenings on weekdays and weekends depending on activities scheduled. Schedule to be finalized with the supervisor., • Sensitivity to the cultural and socioeconomic characteristics of clients and staff., • Ability to relate to the Agency staff and to the public in a courteous and professional manner., • Ability to work in a team environment., • Strong communication and organizational skills., • Ability to exercise discretion and independent judgment., • Ability to handle sensitive and confidential materials., • Reliable, punctual, and able to manage multiple tasks., • Ability to work in an alcohol, tobacco, and drug-free environment., • Commitment to One Family Illinois philosophy and mission.

Overview A highly motivated, professional, and service-driven Salon Manager to oversee the daily operations of our salon, support our team, and ensure excellence in both guest experience and team performance. The Salon Manager will act as a leader, mentor, and problem-solver–-helping to implement our growth strategies, support our Business Development & Project Manager, and keep the salon running seamlessly. This role requires in person shifts with evening and weekend availability, flexibility to step in where needed, and a proactive approach to leading by example. The ideal candidate is detail-oriented, passionate about beauty and business, and thrives in a fast-paced, people-centered environment. Qualifications: • Proven experience in salon, spa, retail, or service industry management., • Strong leadership and people management skills., • Excellent communication, time management and conflict-resolution abilities., • Detail-oriented with strong organizational and problem-solving skills., • Ability to work evenings and weekends, with flexibility for covering shifts., • Tech-savvy with booking software, POS systems, Slack, and Google Suite., • Passion for beauty, fashion, and delivering exceptional client experiences. Each Day, You Are Expected To: • Be visible, present, and approachable on the floor, • Communicate clearly and consistently via Slack, • Complete assigned operational tasks, • Support the team through coaching, encouragement, and problem-solving, • Protect guest experience at every touchpoint, • Adapt gracefully to unexpected needs, • End the day with clarity, connection, and alignment General Core Responsibilities: Leadership & Team Support • Act as the go-to leader on the salon floor, setting the tone and leading by example., • Hold stylists, associates, and coordinators accountable for performance standards, guest experience, and meeting goals., • Provide daily coaching, encouragement, and feedback to help team members reach their targets., • Step in to cover shifts or reassign staff as needed when call-outs occur., • Meet with (owner/leadership) bi-weekly to align on goals, weekly tasks to complete and strategies., • Resolve guest service issues promptly and professionally., • Monitor front desk and stylist service flow to ensure seamless client experiences., • Run retail sales competitions for stylists and coordinators., • Partner with vendors on launches, retail promotions, and ordering., • Reset and refresh salon retail displays to maintain a high standard of presentation., • Oversee time and attendance records; approve and correct scheduling issues., • Ensure compliance with salon policies and attendance expectations., • Troubleshoot technical, software, or equipment issues and coordinate repairs., • Manage inventory ordering, tracking, and vendor relationships., • Support onboarding and ongoing training for coordinators and associates., • Maintain open communication through Slack and other internal channels. Key Responsibilities Scheduling & Workforce Coordination • Create, manage, and update salon coordination schedules for each location., • Schedules should be released mid-quarter for the following quarter, and no later than two weeks prior to the upcoming month., • Proactively support and resolve scheduling gaps, • Including but not limited to call-outs, coverage needs, and schedule change requests., • Complete employee check-ins, • At the beginning, midpoint, and end of each shift, ensuring clarity around the current location and daily expectations., • Rotate weekly between salon locations in partnership with the other Salon Manager., • One full week is dedicated to one salon at a time., • Service Provider Timing Updates, • Maintain active Salon Manager shifts at each location., • Minimum of two shifts per week as a Salon Coordinator / Floor Manager presence., • During floor shifts, serve as a visible pillar of excellence by:, • Modeling best practices in real time to ensure behaviors are mirrored by the team., • Acting as a guide, resource, and support system for all employees, • Encouraging retail, gift card, and service promotions., • Gently reinforcing the importance of asking about 5 Points of Service at every checkout., • Ensure all Salon Coordinator tasks and guest service standards are consistently completed and upheld., • Walk the salon regularly to:, • Greet guests promptly and warmly, • Check in on their experience and guide them through next steps., • Actively support guest service resolution, including timely follow-up and outreach when needed., • Maintain a polished, professional, uplifting, and self-initiated presence with guests and team members alike., • Ensure phones are answered promptly and professionally., • Conduct interviews for salon roles in partnership with leadership., • Support hiring decisions by assessing cultural alignment, professionalism, and guest-service mindset., • Lead onboarding and training for new hires, including:, • Salon standards and expectations, • Guest experience philosophy, • Front desk, scheduling, and service flow processes, • Ensure new team members feel welcomed, confident, and supported during their ramp-up period., • Complete all assigned weekly inventory-related tasks., • Use Asana to manage and complete:, • Daily, weekly, monthly, and ad hoc tasks, • Assigned weekly responsibilities, • Review all Slack messages regularly., • Slack is our primary communication channel and should be checked at minimum once per hour., • Respond to all Slack messages in some capacity to acknowledge receipt., • When possible, address requests in person for more effective communication., • Complete and manage time-off request documentation., • Every Thursday:, • Review and process all incoming time-off and attendance-related requests., • Receive all communications related to late arrivals, sick days, and time-off requests., • Erika will be cc’d and will manage communications related to:, • Late arrivals, • Morning call-outs between 6:00 AM – 11:00 AM, • Alternating Saturdays, • Attend leadership meetings as scheduled., • Participate in bi-weekly check-ins with Erika and Kristine., • Lead and facilitate Salon Coordinator meetings., • Cultivate and model strong team camaraderie., • Lead by example—naturally exemplary in conduct, professionalism, and attitude., • Guide and inspire others through action, not just direction., • Maintain an uplifting, positive, and approachable demeanor that supports a healthy, motivating salon culture. Weekly, Monthly & Quarterly ResponsibilitiesWeekly • Monitor and check Slack channels daily to stay aligned with communications., • Review time and attendance; approve/adjust as needed., • Host or participate in coordinator meetings; share weekly updates and wins., • Run or update retail sales competitions (stylists + coordinators)., • Monitor guest service issues and resolve them in real-time., • Reset and restock salon retail displays., • Support team with troubleshooting salon equipment/software issues., • Conduct one-on-one check-ins with coordinators to review goals and performance.

Legends of Basketball is a nonprofit association of former professional basketball players, united by a shared journey and shared belief that legacy does not end when the ball stops bouncing. Founded in 1922 with the support of the NBA and the NBPA, Legends of Basketball brings together former players from the NBA, ABA, WNBA, and Harlem Globetrotters. As a registered 501(c)(3), Legends of Basketball is committed to supporting its members beyond the game through 5 pillars: Camaraderie, Community, Family, Financial Stability, and Health. The Legends of Basketball fosters a strong and growing membership community that includes some of the most iconic players in basketball history. Director of Membership ServicesThe Director of Membership Services is responsible for shaping and leading the overall membership strategy, ensuring a high-quality, consistent, and engaging experience for all members. This role oversees the full membership lifecycle, including recruitment, onboarding, engagement, and retention. Additionally, this role drives key initiatives that strengthen the organizations value proposition and deepens member engagement. Member Services is a key function that sits at the intersection of member experience, revenue (dues), retention, and growth. It is both operational (high level customer service), and strategic (engagement, lifecycle management, recruitment). The primary objectives include: Maximize member satisfaction and retentionEnsure accurate and timely dues collection Drive new member acquisitionDeliver consistent, high-quality customer serviceAct as the front door of the organizationScope of ResponsibilitiesMember Experience and SupportServe as the primary contact for member inquiries (phone, email, CRM, events)Resolve issues related to membership eligibility, benefits access, events and programming, and account managementProvide concierge-level service for membersTrack and categorize inquiries to identify systemic issuesMembership Lifecycle ManagementOversee full membership lifecycle (prospect -- applicant -- active member -- lapsed -- re-engaged)Manage onboarding experience by creating and executing on welcome kits, orientation calls, and digital onboardingDevelop retention touchpoints like anniversary recognition and milestone engagement like career transitions and birthdaysExecute renewal campaigns, using automated and personalized outreachDues ManagementManage billing cycles and dues collectionProcess payments and troubleshoot payment issuesCoordinate with finance on reconciliation, reporting, and delinquenciesDesign and implement flexible payment optionsRecruitmentIdentify and target eligible non-membersBuild referral pipelines through current members, partners, and agentsSupport outreach campaigns through email, events, and direct outreachPartner with marketing on acquisition funnelsTrack conversation metrics and optimize approach Communications and Engagement Work in collaboration with MarComs to:Serve as distribution hub for member communications through newsletters, program updates, and benefits announcementsEnsure segmentationGather feedback via surveys, calls, and informal channelsMaintain consistent brand voice in member interactions Data, CRM, and ReportingMaintain accurate member database (CRM)Track key metrics like retention, renewal, acquisition, and member satisfaction ratesGenerate reports for leadershipUse data to inform strategy and improve member experience and retentionBenefit CoordinationAct as liaison between members and internal teamEnsure members are aware of and accessing available resources, programs, and supportTrack utilization of benefits and identify gapsEventsSupport member-facing events (both virtual and in-person)Manage registration and attendance trackingProvide on-site member services presenceUse events as recruitment and retention toolsExternal RelationsCoordinate with NBA alumni networks, agents, player reps, and sponsors providing member benefitsEnsure partners understand membership value and propositionRequirements8-12+ years of relevant experience in membership, customer experience, or client services, including at least 3-5 years in a leadership roleProven track record of driving member or customer retention, engagement, and satisfactionExperience managing or supporting recurring revenue models, including renewals and acquisition effortsStrong proficiency with CRM systems and data-driven decision-makingDemonstrated ability to lead teams, build processes, and improve service operationsExperience collaborating cross-functionally with marketing, finance, and program teamsDifferentiatorsExperience defining membership value proposition, tiering or segmentation strategies, and engagement models across different member cohortsExperience serving VIP clients, alumni networks, and donor or member communities with high expectationsExperience with automated and personalized member communications, renewal campaigns, and re-engagement of lapsed membersOversight of events as part of the membership strategy across conferences, community gatherings, and networking experiencesExperience building or transforming a membership function by implementing new systems and modernizing processesAbility to serve a unique population of professional athletes, entertainers, or high profile individuals Skills Strong written, verbal communication, and problem solving skillsExperience facilitating with groups and individuals Strong knowledge of the Microsoft PlatformLearns new skills quickly and develops abilities as necessary to contribute to a small but mighty teamCompetenciesGrowth Mindset with an ability to receive feedback and use it to improve and enhance oneself and ones work productStrong decision-making and leadership capabilitiesAdaptabilityStrong sense of internal responsibility and self-directionIntegrity Highest code of ethics Chicago-based, in-personHear and speak in order to use the phone, Zoom, or other modes to communicate with people both in and out of the office environmentVisual ability to review information on the computer as well as in hard copy formSit and/or stand at desk for extended periods and perform long hours of work at a computerApply manual dexterity for computer keyboarding and office equipment usePhysical ability to lift at least 20 lbs and move around office area repeatedly throughout the dayFlexible work hours requiring work in excess of 40 hours/week when necessary.Must have reliable transportation to visit off-site client locationsAble to perform overnight travel as deemed necessary by the CEOCompensationLegends of Basketball provides competitive pay commensurate with experience. Other benefits include: 10 accrued PTO days annually in addition to paid holidays. Legends also provides employees with paid medical, dental and vision for employee only, FSA and 401k match.Equal Opportunity EmployerWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. recblid jxlcvupe3ld5fbgijv3r4ivlse60wg

Allied Universal - JobID: 1540826 [Guest Service / Front Desk Agent] As a Front Desk Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activit

Allied Universal - - Responsibilities: Provide customer service at the front desk by carrying out security-related procedures, site-specific policies, visitor screening, and/or emergency response activities appropriate to the location. Answer phones, manage visitor logs and front desk records, and

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process checkout and/or return transactions, as well as monitor and maintain the self-checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A head cashier will position cashiers and support them by expediting price checks, approving point of sale transactions and markdowns for mainline registers, self-checkout, returns, pro desk, special services, and tool rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other front end associates by participating in the training of new cashiers and utilizing all available tools to coach and develop other cashiers. The preferred qualification for a head cashier is 1+ years of cashier experience.

Job Title: Information Technology Professional (IT/CTN/IS)Category / Component: Enlisted BothOverviewInformation Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.Key ResponsibilitiesAs an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.What to ExpectHigh tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.Work EnvironmentWorldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.Pathways, Training & AdvancementRecruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.QualificationsAll Navy jobs require meeting general enlistment or commissioning standards, which typically include:Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policyA high school diploma or equivalent for enlisted positions, and a bachelors or qualifying professional degree for officer positionsMeeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age rangesMeeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standardsMeeting character and conduct standards, including background screeningAchieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programsEligibility for a security clearance when required for your rating or designatorAdditional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.Additional qualifications for this job may include:United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.EducationEducation benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailors status, training, and current Navy policy.Pay, Benefits & ServicePay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.IncentivesIncentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.Notes and DisclaimersThis description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.RequiredPreferredJob IndustriesGovernment & Military

Job Description TITLE: SERVICE DESK TECHNICIANLOCATION: CHICAGO (3 days in office/2 days work from home)DURATION: 1 YEARJob Description: • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·, • Apply policies to situations with minimal interpretation. Supervision Received/Provided:·, • Performing project work as assigned under the supervision of a lead or manager., • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.· Responsibilities·, • The focus of a service desk person is to stay at the service desk and service people over the phone., • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency., • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·, • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.Requirements:, • Bachelor’s Degree preferred·, • One to Five (1-5) years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops., • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·, • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments., • Expert level knowledge in at least one of these areas.· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·, • Strong basic execution capabilities within functional areas of IT·, • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·, • Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems, • Able to work weekends (once in 2-3 months)

Job DescriptionSalary: $31.99-$33.76 per hour Service Technician Chicago, IL Job Summary GETNA Service Technicians provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and electro-mechanical preventative and remedial maintenance activities. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention. Candidate must be a U.S. Citizen. This is a mandatory requirement for this position. All offers of employment are contingent upon ones eligibility to obtain and maintain a government security clearance sponsored by GETNA. Security Clearance is not required prior to applying; GETNA will begin the security clearance process once the right candidate is selected. Unfamiliar with the Security Clearance process? No problem! Our Security Team will walk the selected candidate through the process. Having an ACTIVE SECURITY CLEARANCE is a plus! Key Responsibilities • Install, maintain, and support all equipment maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements., • Respond promptly to all maintenance Documenting each maintenance action with time, labor, meters, resolution notes and parts used., • Maintain exact on-site service inventory at assigned Chicago facilties., • Assist Operators and LSA to troubleshoot issues they encounter while using our equipment and provide actionable steps to resolve problems., • Maximize the use of production equipment by training users; interpreting instructions; answering questions; providing feedback., • Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting., • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; taking part in professional societies., • Other assignments as requested by Management. Job Requirements (Minimum) • Proof of U.S. citizenship required., • Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work., • Up to 10% travel for backup coverage nationally or for training requirements. Academic Qualifications (Desired) • CompTIA A+ certification or other related Technical Certifications., • 2-year associates degree in a Technical or Diagnostic field., • 4-year Bachelor of Science degree in technical discipline (preferred)., • Technical military training can be substituted for academic training. Please Note: Equivalent Professional experience is taken into consideration if Academic Qualifications are not available. Professional Experience (Minimum) • 1-year experience in a support role and/or Help Desk (2+ years preferred)., • 2-4 years Mechatronics experience in a firsthand technical environment (5+ years preferred)., • Must have a familiarity with Electro-Mechanical devices and electro-mechanical equipment., • A solid working knowledge of thermal printing or laser printers would be a plus., • Must have good troubleshooting skills., • Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices., • Capable of working independently and effectively in a team concept without direct supervision., • Proficient with MS Office business products., • Excellent communications skills. About Global Enterprise Technologies GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements. We offer competitive compensation, flexible schedules, and a fun, diverse work environment. Benefit Package & Time Off Includes: • Medical, Dental, Vision & Flexible Spending Account, • 15 Vacation days, 10 Holidays + Sick days, • Short-Term and Long-Term Disability, • Safe Harbor 401K

Job Description Are you someone who excels in customer service and thrives in a student-centered environment? At ATS Institute of Technology, we are seeking a service-oriented Front Desk Representative to serve as the welcoming and professional face of our campus. In this role, you will play an important part in creating a positive experience for students, faculty, and visitors by providing timely, accurate, and courteous support. This is an excellent opportunity for someone who enjoys helping others, staying organized, and contributing to a mission-driven higher education community. Evening Shift: 3:00pm - 9:00pm (Monday-Thursday) and 8:00am - 5pm (Saturday) Your Role: As the Front Desk Representative, you will serve as the first point of contact for students, faculty, and visitors during evening hours. You will greet and assist guests, answer questions, manage clerical tasks, and support daily campus operations with professionalism and efficiency. From maintaining an inviting front desk area to assisting with scheduling and basic technology support, your work will help ensure that every interaction reflects the high standards and supportive culture of ATS Institute of Technology. Key responsibilities: • Welcome & Assist: Greet students, faculty, and visitors professionally and direct inquiries to the appropriate department., • Clerical & Administrative Support: Manage scheduling, phone calls, emails, and documentation to support smooth campus operations., • Basic Tech Support: Provide basic assistance with computers, printers, and copiers; coordinate service calls as needed., • Campus Presence: Help maintain the appearance, cleanliness, and safety of the front desk and student lounge areas., • Student & Faculty Support: Assist with day-to-day needs and deliver excellent customer service throughout your shift., • Listening Skills: Ability to absorb instructions, communicate clearly, and follow through effectively., • People Skills: Professional, welcoming demeanor with the ability to engage positively with students, staff, and visitors., • Organizational Strength: Strong multitasking and time-management skills with a proactive approach to daily tasks., • Tech Savvy: Comfortable using computers, email, and basic office software for scheduling, documentation, and communication. At ATS Institute of Technology, we value our people and their growth. We offer competitive compensation along with a comprehensive benefits package that supports your professional and personal well-being. The anticipated hourly pay range for this position is $17.00 – $19.00 per hour. Compensation is subject to change at the sole discretion of the institution, based on institutional needs. Our benefits include: • Comprehensive Health Coverage – Medical, dental, and vision insurance., • PTO & Paid Holidays – Balance your career with personal time and rest., • Professional Growth – Tuition reimbursement and ongoing professional development., • Retirement Security – 401(k) with employer match to support your future., • Mission-Driven Work – Join a team that makes a real difference in the lives of students and the healthcare workforce.

Job DescriptionJOB SUMMARYUnder the direction of the Site Manager, the Lead Clinic Coordinator independently performs a variety of advanced clerical and operational functions with significant patient and provider interaction. This role is responsible for ensuring accurate patient registration, managing scheduling workflows, supporting EHR processes, and overseeing front desk operations.The position requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a dynamic healthcare environment while maintaining professionalism and compliance with HIPAA regulations. JOB DUTIES Front Desk & Patient Services • Serve as the lead point of contact for front desk operations., • Schedule, confirm, and manage patient appointments., • Verify and enter accurate patient demographic and insurance information., • Collect copayments and outstanding balances at check-in., • Answer calls professionally and route appropriatel.Operational Oversight, • Act as overseer in the absence of the Site Manager., • Ensure smooth daily clinic operations and patient flow., • Assist with staffing coverage when team members are absent., • Maintain office supplies and ensure proper inventory levels.Financial & Administrative Duties, • Reconcile daily balances and prepare deposits., • Assist with deposit reporting and tracking spreadsheets., • Support charge ticket reconciliation and EHR accuracy.Compliance & Coordination, • Maintain knowledge of insurance plans and FQHC requirements., • Assist with Medicaid applications (MPE, CountyCare, newborn add-ons)., • Ensure compliance with Sliding Fee Scale program requirements., • Coordinate mobile unit schedules and CPS health screenings.Additional Duties, • Enter provider templates into Centricity as needed., • Follow up on no-show patients and reschedule appointments., • Perform Call Center responsibilities as needed., • Complete additional duties as assigned.QUALIFICATIONS, • High School Diploma or GED (required)., • 2–3 years of experience in a medical or healthcare setting., • 2–3 years of experience with scheduling and patient registration., • 2–3 years of direct customer service or patient-facing experience., • Prior supervisory or lead experience (preferred)., • Strong interpersonal and customer service skills., • Ability to handle sensitive information with confidentiality (HIPAA compliance)., • Excellent organizational and multitasking abilities., • Strong written and verbal communication skills., • Proficiency in Microsoft Office (Word, Excel)., • Ability to work independently and within a team.WORKING CONDITIONS AND PHYSICAL REQUIREMENTSFrequent patient interaction with potential exposure to communicable illnessesAbility to attend occasional evening or weekend trainingsCompliance with TB testing and vaccination policies (required).COMPENSATION & BENEFITSHourly Rate: $20.00Comprehensive Benefits Package, including:Medical, Dental, and Vision CoveragePaid Time Off (PTO) & HolidaysProfessional Development OpportunitiesEmployee Assistance Program (EAP)Occupational Risk for Exposure to TB:There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.Join Our TeamAt Friend Health, we are committed to delivering high-quality, patient-centered care to the communities we serve. As a Lead Clinic Coordinator, you will play a vital role in ensuring seamless front desk operations and a positive patient experience. If you are organized, detail-oriented, and passionate about supporting healthcare operations, we invite you to join a team that values collaboration, accountability, and excellence.

Job Description Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Answering all phone calls coming into the Middleground office, 2. Triaging and scrubbing all incoming tickets and working them to resolution or assigning to team, 3. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours., 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products, 5. Physical hardware build outs and configurations., 6. Internal ticketing system usage, administration, and management for all issues, 7. Assist in providing excellent customer service to all Middleground customers, 8. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR GJv0WZO6DY

Job DescriptionDescription: GENERAL SUMMARY • Work Location: 501 W North Ave, Melrose Park, IL 60160, • Starting range: $18.00-19.50, • Full-Time, Monday-Friday. No weekends or nights at this time!, • a dynamic environment with a strong team dedicated to providing the highest level of patient care., • Health insurance, • Dental insurance, • Vision insurance, • Life Insurance, • Pet Insurance, • Health savings account, • Paid sick time, • Paid time off, • Paid holidays, • Profit sharing, • Retirement plan The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: • Welcomes and greets all patients and visitors, in person or over the phone., • Is responsible for keeping the front desk area clean and organized., • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)., • Collects outstanding patient balances., • Obtains referrals and authorizations when required., • Scans incoming faxes, consents, reports, and all other patient information into patient chart., • Generates batch transmittal reports for each day., • Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff., • Schedules follow up services and office visits for patients., • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner., • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment., • Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended., • Ensures proper hand off of responsibilities once their task is completed., • Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts., • Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions., • Consistently demonstrates good use of time and resources., • Ensuring that all medical records are accurate and complete., • Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs., • Ability to answer multiple incoming telephone calls., • Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations., • Customer-oriented with ability to remain calm in difficult situations., • Ability to work independently and manage multiple deadlines., • Ability to comprehend established office routines and policies., • Ability to keep financial records and perform mathematical tasks., • Knowledge of Medical Terminology., • Excellent verbal and written communication skills., • Proficient interpersonal relations skills., • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)., • Ability to navigate online health insurance portals to verify benefits., • Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse., • High School Diploma or equivalent required., • Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred. Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Job Description Are you someone who excels in customer service and thrives in a student-centered environment? At ATS Institute of Technology, we are seeking a service-oriented Front Desk Representative to serve as the welcoming and professional face of our campus. In this role, you will play an important part in creating a positive experience for students, faculty, and visitors by providing timely, accurate, and courteous support. This is an excellent opportunity for someone who enjoys helping others, staying organized, and contributing to a mission-driven higher education community. Your Role: As the Front Desk Representative, you will serve as the first point of contact for students, faculty, and visitors during evening hours. You will greet and assist guests, answer questions, manage clerical tasks, and support daily campus operations with professionalism and efficiency. From maintaining an inviting front desk area to assisting with scheduling and basic technology support, your work will help ensure that every interaction reflects the high standards and supportive culture of ATS Institute of Technology. Key responsibilities: • Welcome & Assist: Greet students, faculty, and visitors professionally and direct inquiries to the appropriate department., • Clerical & Administrative Support: Manage scheduling, phone calls, emails, and documentation to support smooth campus operations., • Basic Tech Support: Provide basic assistance with computers, printers, and copiers; coordinate service calls as needed., • Campus Presence: Help maintain the appearance, cleanliness, and safety of the front desk and student lounge areas., • Student & Faculty Support: Assist with day-to-day needs and deliver excellent customer service throughout your shift., • Listening Skills: Ability to absorb instructions, communicate clearly, and follow through effectively., • People Skills: Professional, welcoming demeanor with the ability to engage positively with students, staff, and visitors., • Organizational Strength: Strong multitasking and time-management skills with a proactive approach to daily tasks., • Tech Savvy: Comfortable using computers, email, and basic office software for scheduling, documentation, and communication. At ATS Institute of Technology, we value our people and their growth. We offer competitive compensation along with a comprehensive benefits package that supports your professional and personal well-being. The anticipated hourly pay range for this position is $17.00 – $19.00 per hour. Compensation is subject to change at the sole discretion of the institution, based on institutional needs. Our benefits include: • Comprehensive Health Coverage – Medical, dental, and vision insurance., • PTO & Paid Holidays – Balance your career with personal time and rest., • Professional Growth – Tuition reimbursement and ongoing professional development., • Retirement Security – 401(k) with employer match to support your future., • Mission-Driven Work – Join a team that makes a real difference in the lives of students and the healthcare workforce.

Job Description ABOUT US: Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 55 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life. Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients. IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome all applicants who share our mission and vision to join us in our essential work. SUMMARY: Under the direction of the Chicago Application and Enrollment (CAE) Supervisor, the Chicago Early Learning Coordinator assists parents seeking Chicago Early Learning options in the City of Chicago. The Chicago Early Learning Coordinator will work to troubleshoot parents’ issues with completing the Chicago Early learning application, educate the parents regarding child development issues, quality indicators, licensing standards, Early Head Start Programs, Home Visiting programs, Doula programs, Chicago Early Learning Programs, IDHS Child Care Assistance Program and other program options such as Before and After school programs. Provides follow-up to parents to ensure contact has been made. Serves as a point person with internal and external programs. All work is to be completed with minimum supervision and in accordance with organizational standards. This incumbent will be expected to promote and adhere to the workplace core capabilities of accountability, customer focus, continuous quality improvement, communication, competent people and clear priorities. All work is to be completed with minimum supervision and in accordance with organizational standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. • Provide information to parents, DFSS and CPS staff regarding Chicago Early Learning application and enrollment process over the phone and/or at walk-in desk in accordance with IAFC and City of Chicago policies and procedures. This includes connecting parents and staff to the universal application website and Chicago Early Learning Family Resource Centers, appropriate CPS and DFSS offices, providing tuition information, etc. Ensure that problem cases are resolved in a timely, accurate and professional manner., • Provide assistance to parents who are interested in applying for Chicago Early Learning programs through the online Chicago Early Learning Application. This includes answering questions regarding application navigation, completing and submitting online application for parents, updating and changing information for parents who have completed the application, providing referral assistance, and escalating application issues to DFSS and/or CPS as necessary., • Provide enhanced referral service to parents based on parents’ needs/request and contractual obligations., • Troubleshoot more difficult calls from parents and Chicago Early Learning sites regarding special needs referrals, child development issues, etc. Ensure problem cases are resolved in a timely, accurate and professional manner., • Provide feedback to Supervisor on CEL application, verification, and enrollment process, including issues faced by parents completing these steps, noticeable trends, and customer feedback., • Input data and maintain zip code database, DTP database, School Mint database, Smartsheet and Salesforce database., • Refers potentially eligible parents to appropriate IAFC programs for information on IDHS program; educates parents on other IAFC programs., • Reconcile and prepare reports for internal/DFSS/CPS use and written consumer education materials., • Execute our workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. EDUCATION and/or EXPERIENCE: Bilingual Spanish Bachelor's degree in Social Services, Early Childhood Education or related field with at least 18 credit hours of child development and two years work experience with direct childcare OR Associates degree or two years of college classes with a minimum of 60 credit hours in Social Services with at least 18 credit hours in child development with three years work experience with direct childcare in which at least one year is in a childcare resource and referral program. OTHER SKILLS AND ABILITIES: Ability to navigate several databases, websites or programs simultaneously while assisting callers. Ability to travel locally. Strong verbal and written communication skills Excellent presentation skills, Must have high speed internet Benefits of Working at IAFC: • Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing and supporting strong families and powerful communities where children matter most. Pay Rate: $22.00 per hour Location: Chicago, IL (Chatham) Hybrid Position - Remote & Onsite IL Action for Children is EEO/M/F/V/D employer.

Job DescriptionDescription: CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible for consumers who wish to purchase digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices. CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit . The KYC/Onboarding Team Lead is responsible for overseeing the end-to-end customer onboarding and identity verification function for CoinFlip’s products and services, including kiosks and Order Desk. This role ensures that all Know Your Customer (KYC) and Anti-Money Laundering (AML) processes are executed in compliance with applicable laws, regulations, and internal policies while maintaining a positive and efficient customer experience. The candidate will protect CoinFlip from financial crime risks while supporting its growth strategy through streamlined customer onboarding. The Team Lead manages and develops a team of onboarding specialists, provides guidance on complex and high-risk cases, and serves as the escalation point for operational and compliance-related issues. The position requires close collaboration with Compliance, Legal, Product/Development, Customer Support, and Account Manager teams to align onboarding procedures with organizational objectives and regulatory requirements. Additionally, the Team Lead is accountable for operational performance metrics, continuous process improvements, and the effective use of KYC technologies and vendor solutions. Responsibilities: • Ensure all onboarding processes meet AML and KYC regulatory requirements, • Manage and lead KYC / CDD / EDD operations, including executing processes in accordance with CoinFlip’s policies and overseeing the KYC control environment, • Lead KYC/Onboarding team, • Allocate KYC/Onboarding team workload effectively, monitor performance, and provide regular feedback, • Produce regular reports to management on KYC metrics, • Work closely with Customer Experience and Account Managers to resolve onboarding-related customer matters timely, • Partner with other departments to ensure adequate due diligence process is carried out for customer accounts and documentation reviews, • Establish, communicate, and execute processes for on-boarding and maintaining customers as aligned with CoinFlip’s AML policies and procedures, • Perform KYC tasks, including monitoring high-risk customers and implementing EDD, • Review and approve EDD cases, • Protects CoinFlip from financial crime risks while supporting, • Work with Chief Compliance Officer and Head of AML on KYC/CDD/EDD matters Experience and Knowledge: • 4-6 years of experience in KYC, AML, and BSA compliance in a financial institution, fintech, or cryptocurrency, • Strong knowledge of KYC, AML and BSA compliance, • Excellent problem solving, oral, and written communication skills, • Excellent management skills, including coaching, • Proven ability to exercise independence of judgement and autonomy, • Familiarity with KYC tools, AML monitoring systems, and identity verification tools, • Ability to work in a fast-paced environment, • Ability to lead through constantly changing environments, • Previous experience in cryptocurrency, • Blockchain knowledge and experience CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs. Requirements:

Job Description Middleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: • Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations., • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. Requirements: • Bachelor's degree in Computer Science (or the equivalent) is required, • Four years of related technical support experience with end user PC support, servers, and networking., • Technically savvy with strong project management skills, • Experience troubleshooting issues and achieving solutions, • The ability to explain to a non-technical person in a way they will understand Middleground Technologies is an IT Managed Services organization dedicated to helping our clients with all of their technologies needs such as tech support, projects, cybersecurity, voip, and more. Our employees enjoy a work culture that promotes empowerment and work life balance, and of course room to grow! Benefits include 401K, Health, Vision, Dental, Paid Time Off, Company Outings, Training and professional development. Employees can also take advantage of offerings like casual dress code, free parking, corporate discounts and more! Powered by JazzHR gV5lAq6o9X

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionDescription* APPLY ONLINE ONLY * You Are: • A trustworthy individual. Hungry to learn and grow. Hands-on and love being in the field as opposed to being behind a desk. Technically inclined and always curious how things work.You Have:, • Experience on: construction sites, AV, Lighting, Shading, Control, and Networks., • Ability to: climb ladders, use power tools & hand tools, lift 50 lbs., • A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ., • Driving: Valid License, Clean record, reliable transportationYour Location:, • In-Person (Not Remote or Hybrid), • 1661 N Elston Ave Chicago, IL 60642Your Schedule:, • Full Time (40hrs/Wk), • Monday to Friday 8:00am-5:00pm + rotating on call schedule), • Additional hours as needed!Your Manager:, • Service CoordinatorSound Specialists' Core Values:, • Trust, • Solutions, • Quality, • Servicing residential A/V, Home Theater, Network, Control, Lighting, Shading, & Security Systems, • Read and interpret floor plans and technical documents, • Understanding of wiring and signal flow, • Troubleshooting Systems (Crestron, Savant, Control4 (C4), Josh.Ai, Lutron QSX), • Advanced understanding of networking, • Advanced troubleshooting of devices, • Train clients on use of systems, • Recommend upgrades when necessary, • $37hr to $40/hr – Yup!, • Medical/Dental/Vison - check!, • 2 weeks PTO, • Paid Holidays

Job Description NOW HIRING HYBRID IT SUPPORT SPECIALIST POSITION STATEMENT: • The IT Specialist will:, • Report all information pertaining to all key indicators of the organization to include but not be limited to Information System Issues. The IT Support Specialist will function with autonomy, diplomacy and professionalism within the guidelines established by this organization., • Promote the well-being of the human aspect of this organization and report any concerns to the Technical Operations Manager, • Function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization, • INFORMATION SYSTEM, • Software Programs, • Monitor and maintain current software programs, • Implement new and update old software programs, • Work with Software vendor to assure compliance of same, • Maintain network functions and problem solve as required, • Learn new programs, and train/monitor staff, • Ensure licensing of all new software programs, • Assist the Technical Operations Manager to purchase and set up new and existing software programs., • Review and present all facts pertaining to financial obligations of software purchases and updates., • Hardware, • Diagnose, repair, and replace malfunctioning hardware components, including desktop, laptop, printer and peripherals., • Make recommendations for new hardware and assist in the contract negotiations with computer technology companies, • Monitor and update system as necessary to avoid problems, • Problem solve PC applications and offer training to support staff, • Ensure registration and/or licensing compliance with all PC applications, • Assist the Technical Operations Manager purchase and maintain new and existing hardware, • Review and present all facts pertaining to financial obligations of hardware purchases and updates, • Inventory, • Develop and maintain hardware and software inventory, • Network Administration, • Administer Windows- based network and infrastructure, • Administer remote connections, • Perform all user administration tasks, • Account management, • Folder permissions, • User support/training, • Administer security systems, • Physical security systems, • Firewall and VPN technologies, • Manage, configure, and maintain communications equipment, • Cellular telephones, • Landline telephones, • Support Enterprise Technologies, • One (1) to Three (3) years in Information Technology or related field, • Strong customer service orientation with proven accomplishments, • Excellent computer skills and background to include:, • Microsoft Operating Systems, • O365/M365 Suite, • Adobe systems, • Database fundamentals, • Azure AD, • AV Software, • Knowledge of computer hardware and software, • Excellent communication skills, • Excellent organization skills, • Policies on Confidentiality, • Fiscal/ Office/ Programming/Human Resources, EEOC/EOE/BEO STANDARDS, • ODP/OMHSAS/CYS/CMS Policies and procedure, • Observes all Agency’s Policies and Procedures, • Able to work appropriately with all persons, • Actively demonstrates leadership in behavior supportive of the organization, • Attends all required and scheduled trainings and meetings, • VEHICLE REQUIREMENTS:, • Current driver’s license, driver registration and a functional vehicle, • EQUIPMENT OPERATIONS:, • Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer, • COMPUTER SOFTWARE APPLICATIONS:, • Has knowledge of each program PHYSICAL DEMANDS: • Individual must be able to meet physical requirements of the job: ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE: Apis Services, INC and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Description F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Come build with us – at F.H. Paschen we foster a collaborative environment in the office and in the field. We provide our employees with the tools, mentoring, and projects needed to make sure they are developing their own unique set of skills and abilities. Working at F.H. Paschen means you will be able to grow professionally, transform communities with our work, and enjoy rewarding challenges. Position Overview: The Human Resources Assistant is primarily responsible for maintaining the HRIS – UKG/Kronos Workforce Ready system. Providing administrative support to the HR Manager with all HR processes, hiring, I-9, E-Verify processing, employee leaves of absence, employee maintenance, Time and Attendance and benefits enrollment in UKG/Kronos Workforce Ready, and general HR administration. Provides administrative support to the Recruiting, Accounting and Payroll departments. Reports directly to the Human Resources Manager. Assigned Responsibilities: The primary responsibility of the HR Assistant will be Kronos/Workforce Ready Management and will oversee the following: • Maintaining the UKG Modules being utilized and implement use of others, • Workflow maintenance and implementation for many types of manual processes and notifications set up for payroll and benefit purposes, • Managing open enrollment and updating all benefits & TPA’s, • Maintaining 90-day performance evaluations and annual reviews, • Maintain onboarding streamlined processes for newly hired candidates, • Provide UKG/Kronos training via PowerPoint and live sessions, • Updating employee changes in Kronos and Adaxes (the IT platform), • Management of time off and timesheets in Kronos, • Running I9s, through E-Verify for new hires, • Kronos Help Desk, • Provide various reports for Managerial staff, • Assist employees with UKG/Kronos employee changes, issues, time off overrides, benefits questions Other duties include the following: • Assisting the HR Manager with facilitating new hire orientation, • Vouchering Vendor Billing, • Case management/troubleshooting in UKG/Kronos, data feeds, etc., • Crosschecking 401K deductions, distributing quarterly eligible paperwork via Kronos and ensuring all forms are complete, • Collecting EEO information from trades new hires packets for yearly federal reporting and running EEO reports, • Associate degree required; Bachelor’s degree in Human Resources/Business Administration preferred., • Minimum 1– 3 years Human Resources experience with UKG/ Kronos Workforce Ready HRIS System is a must, • Experience with benefits coordination strongly preferred., • Excellent communication skills, interpersonal skills, and attention to detail is a must with ability to multi-task., • Proficiency with Microsoft products (Word, Excel, PowerPoint, SharePoint) is required, and strong understanding of confidentiality is a must. F.H. Paschen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits • Health insurance, • Dental insurance, • Vision insurance, • Paid time off, • 401K matching, • Flexible spending account, • Life insurance, • Referral program, • Professional development assistance Salary Range: $60,000-$75,000 F.H. Paschen reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant's qualifications, experience, education, skill training, certifications, or seniority.

Job Description Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way. IT Specialist II, IT Service Delivery Reports to: Senior Manager, IT Service Delivery Compensation: $75K/yr with Bonus Potential FLSA Status: Full time The Company Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry. Founded in 2019, Meriton is the parent holding company to successful commercial HVAC businesses in the nation. All Meriton businesses offer innovative commercial systems with flexibility of equipment and solutions to best match each application. The Meriton businesses work with industry professionals and end users from the conceptual stage of projects to provide energy-efficient, value-added solutions to their complex problems. Our sales professionals offer technical expertise and application experience in the design, construction, commissioning, and operation of building mechanical systems. The overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organizations in North America. Meriton believes we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders. The Opportunity The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences. Responsibilities • New user equipment and account setup, including deployment and license management., • Train end users in the use of equipment and software, • Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up., • Provide both in-person support and support for remote workers., • Support Apple products such as MacBook, iPad, & iPhone, • Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed., • Support Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices., • Configure and support iPhone and iPad devices., • Assist staff by providing audio/video conference support for presentations and meetings., • Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies., • Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops., • Manage inventory of hardware and software assets, • Support development and implementation of new computer projects and new hardware installations as well as software rollouts., • Perform system administration for various enterprise tools and platforms., • Perform hardware and software system configuration, maintenance, and upgrades., • Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments., • Evaluate products and IT processes and then recommend changes., • Document IT processes, workflows, and produce system documentation as needed., • Minimum 2 years of experience in an IT services support role, • Associate degree preferred, • MacOS experience required, • iOS experience preferred, • InTune experience preferred, • Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred, • Familiarity with PowerShell required, • Office 365 administration preferred, • Azure and Windows Server experience preferred, • MSP experience preferred, • Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies, • Knowledge of MS Active Directory infrastructure, • Familiarity with IP Telephony and cell phone technology, • Excellent analytic and problem-solving skills Language Skills Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees. Operating Skills Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow. Behavior Skills Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals. Reasoning Ability Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks. Personal and Interpersonal Skills Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings. Other Skills/Abilities Environmental Requirements Will be required to work in an office environment and occasionally in the field. Physical Demands While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Why Meriton? • Medical Insurance, Dental Insurance, Vision Insurance, • 100% company match on 401(k) contributions, up to 6% of pay., • Tuition Reimbursement, • Company-paid Disability insurance (short-term and long-term), • Company-paid group life insurance, • Paid Time Off & Holidays, • Volunteer Hours, • Employee-paid supplemental insurance options, • Employee Assistance Program (EAP), • FSA, HSA and commuter benefits options, • Paid parental leave, • Career growth and learning, • …and so much more! This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Additional Information Meriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Job Description Position Title: IT Support Specialist Location: Niles, IL Job Type: Contract Pay Rate: $31 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About our client: We are seeking an IT Support Specialist to provide hands-on technical support across a plant environment and additional local sites. This role is responsible for supporting end-user technology, resolving service requests, and ensuring reliable day-to-day IT operations. What You’ll Do • Provide on-site support for the plant and remote support for other locations, • Set up, maintain, and troubleshoot desktops, laptops (Windows & macOS), printers, and mobile devices, • Install and support approved software, hardware, and peripherals, • Manage and resolve service desk tickets with a focus on quick, first-touch resolution, • Support user account management and access within Active Directory, • Troubleshoot hardware, software, and basic network connectivity issues, • Deploy and configure IT equipment including PCs, printers, phones, and scanning devices, • Partner with internal IT teams to align with company standards and best practices, • Communicate updates on outages, vendor activity, and system changes to local leadership, • Monitor systems for issues and respond or escalate as needed, • Participate in an on-call rotation for after-hours supportWhat You Bring, • Experience supporting Windows environments and end-user devices, • Hands-on experience with hardware setup, deployment, and troubleshooting, • Basic understanding of networking concepts (TCP/IP, DHCP, DNS), • Ability to work independently in a fast-paced environment, • Strong problem-solving and communication skills

Job DescriptionJob Overview: We are seeking a highly capable service desk analyst who will be responsible for onsite support as well as inbound calls and tickets from Cortavos managed services clients. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. In this hybrid role, youll become an integral part of our support ecosystem, directly impacting our clients' successes. For three days a week, be the linchpin at a client's location in Elmhurst, providing hands-on deskside support, and fostering enduring client relationships. The remainder of your week will be remote, where you'll extend your expertise to various clients. Engage in continuous learning, collaborate with our adept Systems Engineers, and enhance your skillset. Your role is vital in providing efficient resolutions, maintaining client satisfaction, and contributing to the knowledge base that bolsters our Managed Services team. The ideal candidate will take an empathetic approach when communicating with clients, and relay technical questions and solutioning in a patient, polished, and professional manner. This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead. This is a hybrid field role requiring: • Onsite support at client locations at least once per week (or more, based on the discretion of the hiring manager)., • Travel on short notice to other client sites when needed., • Occasional overnight travel, including multi-day deployments., • Provide on-site support in Elmhurst, Illinois - ensuring streamlined operations and building strong client rapport., • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, MacOS support, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Maintain and write accurate knowledge base articles as you come across, • knowledge and information while working cases. Knowledge is the base of, • Managed Services., • Maintain client information records, including gathering information about, • that client and making sure that information is up to date in applicable, • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Create and update documentation for provisioning processes, troubleshooting guides, and best practices., • Image and deploy devices as part of client onboarding and refresh initiatives., • Conduct new user orientation and first day training on equipment and support access., • Maintain clean and organized workspace setups, ensuring cable management and presentation standards are upheld., • Track and restock inventory in vehicles and field closets., • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Valid U.S. Drivers License with a clean driving record, • Able to lift and move 50+ pounds and remain on your feet for extended periods, • Willing and able to travel regionally on short notice, including multi-day overnight trips, • Associates or Bachelors degree in progress, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Bachelor's degree, • Managed Service Provider experience, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator, • Familiarity with IT hardware, software, and managed services technology, • Proficiency in Google Suite, particularly Gmail and Google Docs, • Working knowledge of Microsoft Intune, • 60% - Onsite Service Desk Support (~24 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • 5% - Professional Development and Certifications (~2 hours/week) Work Environment: • Competitive salary, as well as employer, contributed health benefits, • Remote work, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Flexible work from home options available.