Floor Manager for restaurant

Management

3 hours ago12 views

The Restaurant Floor Manager is responsible for overseeing the daily operations of the restaurant floor, ensuring exceptional service delivery, and managing the front-of-house staff. This role focuses on creating a positive dining experience for guests while maintaining high standards of service, cleanliness, and operational efficiency.

  1. Staff Management:
      - Supervise and coordinate the activities of waitstaff, hosts/hostesses, and bartenders.
      - Train, mentor, and develop front-of-house staff to deliver outstanding customer service.
      - Schedule shifts and manage staff rotas to ensure proper coverage during peak dining hours.
  2. Customer Service:
      - Greet guests, manage reservations, and ensure timely seating and service.
      - Address customer inquiries, complaints, and concerns promptly and professionally.
      - Monitor dining experience and solicit feedback to enhance customer satisfaction.
  3. Operational Oversight:
      - Ensure the restaurant floor is clean, organized, and properly set up for service.
      - Collaborate with the kitchen staff to ensure timely food preparation and service.
      - Monitor food and beverage quality, presentation, and portion control.
  4. Sales and Financial Management:
      - Assist in achieving sales targets and managing operational costs.
      - Monitor and report on daily sales and performance metrics to management.
      - Handle cash and credit transactions, ensuring accuracy at the point of sale.
  5. Health and Safety Compliance:
      - Ensure compliance with health and safety regulations, food safety standards, and alcohol licensing laws.
      - Implement and maintain cleaning and sanitation protocols for the restaurant.
  6. Event Coordination:
      - Assist with planning and executing special events, private parties, and catering services.
      - Work with management to develop promotional activities and menu specials.

Qualifications:
  • Previous experience in a restaurant management or supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • Ability to work in a fast-paced environment and handle high-pressure situations.
  • Knowledge of food and beverage service, health and safety regulations, and POS systems.
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Saturday to Friday
  • Salary
    £12 – £18 hourly
  • Benefits
    Tips
  • Starting time
    Immediate start!

pin icon40-41 Great Castle Street, W1W 8LU, London

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Supervisor ManagerLondon

Restaurant • 1-10 Employees

Hiring on JOB TODAY since August, 2024

Japanese fusion restaurants, multiple reward winner

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Tahrir Al MutairiActive 1 hour ago

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