Front Desk Agent
Want be part of us? We are now looking for a talented Front Desk Agent to join our team!
Core Responsibilities: To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times. Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales. To be fully conversant and able to operate the hotels property management system (OnQ PMS). To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities. To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately. To ensure the float handed over is checked and correct on every occasion.
- Not required
- Flexible, Available on weekends
- £11 hourly
Hotel • 11-50 Employees
Hiring with us since July, 2021
Inspired by Shoreditch heritage, once the beating heart of craftsmanship, Hart Shoreditch Hotel is a true celebration of craft. Every element of our hotel is considered and put together with care, reflecting our neighbourhood’s authenticity