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Role: Account Manager – Existing Customers (Regional / Small Accounts) and New Business Location: Regional (East Midlands) / Field-based/ Hybrid Package: Up to £60,000 per annum + £5,000 car allowance + commission Role Overview As an Account Manager for our customer's Fire Division, you will be responsible for managing and developing relationships with an allocated portfolio of existing regional and small-sized customer accounts. The role is focused on retaining customers, protecting margin, and growing revenue through the sale and renewal of maintenance contracts, monitoring services, and small works. You will act as the primary point of contact for your accounts, ensuring consistent service delivery, high levels of customer satisfaction, and proactive engagement. To actively manage and develop the territory for profitable growth. Key Responsibilities: Account Ownership & Relationship Management • • Own and manage the day-to-day relationship with an assigned portfolio of existing clients., • • Act as the primary point of contact, ensuring responsive and professional communication., • • Build strong working relationships to support long-term retention and customer satisfaction., • • Reduce churn through proactive engagement and structured account management. Sales, Retention & Growth • • Sell and renew maintenance contracts, ensuring continued compliance and service continuity., • • Promote and secure monitoring services, system upgrades, additions, and small works opportunities., • • Identify growth opportunities within existing accounts and convert them into additional revenue streams., • • Protect divisional margin through accurate pricing, effective negotiation, and contract management. Service Coordination & Delivery • • Conduct regular account reviews to assess performance, service history, risk, and future requirements., • • Collaborate with operations, engineering, and customer service teams to ensure smooth service delivery., • • Provide timely responses to customer queries, ensuring issues are resolved efficiently and professionally. Performance Management & Reporting • • Maintain accurate CRM records, renewal dates, activity logs, pipelines, and forecasts., • • Monitor account performance against retention, revenue, and margin targets., • • Track competitor activity and customer feedback to support divisional strategy and continuous improvement. Essential Skills & Attributes • • Proven experience in account management, ideally within fire safety and life safety., • • Strong commercial focus with the ability to manage renewals, margins, and account profitability., • • Ability to identify and convert opportunities for maintenance, monitoring, upgrades, and small works., • • Excellent communication and relationship-building skills across a wide range of customer types., • • Highly organised with strong follow-up discipline and attention to detail., • • Proactive approach to reducing churn and maintaining long-term client relationships., • • Comfortable managing a large portfolio of smaller accounts with varying needs., • • Strong problem-solving skills and ability to coordinate solutions across internal teams., • • Experience working with CRM systems and managing forecast information., • Fire Sprinkler experience is a mandatory skill set. Desirable • Experience working with FM providers, property managers, or multi-site customers., • Exposure to compliance-driven or regulated service environments., • Basic knowledge of LPC rules for Automatic Sprinkler installations inc BSEN 12845, NFPA and FM regulations, particularly within service and maintenance regimes and requirements.

Account Manager – Total Parking Solutions Ltd (TPS) Location: Kettering Contract: Full-time, Permanent Company: Total Parking Solutions Ltd, part of the Intelli-Park Group Salary: £31,000 - £35,000 + commission About Us Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation. Our work is guided by Intelli-Park’s VISTA values – Visionary, Intentional, Synergy, Tenacity and Accountability – which shape how we deliver for our clients, how we work together and how we continue to improve. We are now seeking a proactive and well-organised Account Manager to join our Customer Success function in Kettering. Job Summary As an Account Manager, you will play a vital role supporting the Head of Customer Success in ensuring a smooth, efficient and professional service to TPS clients. You will manage daily client queries, complete key administrative tasks, and help maintain strong long-term client relationships. This is an excellent opportunity for someone with strong communication and administrative skills who thrives in a structured environment and enjoys working collaboratively to deliver consistent, high-quality outcomes. Key Responsibilities Client & Internal Support • Manage day-to-day customer enquiries, ensuring responses are accurate and delivered within agreed SLAs., • Act as a first point of contact for routine client queries and administrative needs., • Being dedicated Account Manager for a set number of clients, assisting elsewhere when required., • Process and complete administrative tasks including TSQ survey requests, review and site meetings and other duties as assigned., • Maintain accurate client records and documentation across internal systems including on the CRM system., • Gather data and information relating to client accounts as directed., • Maintain awareness of all assigned duties and demonstrate strong knowledge of TPS and Intelli-Park products and services., • Provide updates on account status, upcoming tasks and queries to the Head of Customer Success., • Provide cover for Account Managers during planned leave to ensure continuity of service. Key Requirements • Experience in an Account Management, Customer Service or administrative support role., • Strong written and verbal communication skills with the ability to build positive relationships., • High level of accuracy and attention to detail., • Strong organisational skills with the ability to balance competing priorities., • Professional, reliable and committed to delivering a high-quality client experience., • Proficient in Microsoft Office, with the ability to learn new systems quickly., • Full driving licence. Reporting to: Head of Customer Success Location & Hours: This role is based at TPS’s Head Office in Kettering, with occasional client visits expected. We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:15pm, though flexibility may be required to meet business and client needs. What We’re Looking For – VISTA Values in Action: Visionary – Think Forward • With support from the Head of Customer Strategy, design and execute client growth plans which evaluate the financial viability of your sites and drive improved revenue streams for Intelli-Park, whilst increasing client satisfaction., • Act as the voice of the client internally when discussing service or product improvements; think ahead to understand the impacts on client experience or client processes., • Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes., • Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide., • Transform transactional interactions into meaningful relationships and partnerships, with every client (where there is growth potential)., • Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction., • Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders., • Provide challenge across our wider business to ensure delivery meets client requirements., • Consistently achieve monthly sales and service KPIs including revenue growth and CSAT., • Ensure delivery meets contractual SLAs and KPIs., • Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk., • Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved., • Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance., • Take responsibility for manging risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats., • Uphold Intelli-Park’s standards of excellence and compliance at all times. Why Join Us? • Competitive salary with career progression, • 20 days annual leave increasing with service, • Hybrid working available after probationary period, • Bike2Work Scheme, • Corporate Eyecare, • Regular incentives and social events, • Pension scheme Additional Information • This is an office-based role in Kettering but occasional travel to see clients may be required., • Applicants must provide proof of identity and eligibility to work in the UK at interview., • Personal data will be stored securely and only for as long as necessary, in accordance with our data retention policy., • We are an equal opportunities employer and welcome applicants from all backgrounds.

Key Account Manager - Total Parking Solutions Ltd (TPS) Location: Hybrid Salary: £40,000 - £45,000 + Car allowance and commission Contract: Full-time, Permanent Company: Total Parking Solutions Ltd, part of the Intelli-Park Group Building a brighter future for parking, for people, and for business. About Us Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation. Our work is guided by Intelli-Park’s VISTA values – Visionary, Intentional, Synergy, Tenacity and Accountability – which shape how we deliver for our clients, how we work together and how we continue to improve. We are now seeking a proactive and well-organised Key Account Manager to join our Customer Success function. The way we use, power and park our vehicles is evolving faster than ever before — and Intelli-Park is not only keeping pace, we’re leading the charge. As one of the UK’s most innovative parking and technology companies, we deliver bespoke, forward-thinking car park management solutions to a wide range of businesses across the UK. Job Summary The Key Account Manager plays an important role in growing our estate value. Managing a high value client portfolio, you will build and develop strong partnerships that enable you to increase revenue across this portfolio. Collaborative, driven and commercial, you will help design, and personally execute, strategic client growth plans to achieve your KPIs. These KPIs will focus on successfully cross-selling new products and services, upselling to secure new business and improving terms on existing contracts. Demonstrating credibility and integrity, you will need to engage and influence different client stakeholder groups. What We’re Looking For – VISTA Values in Action: Visionary – Think Forward • With support from the Head of Customer Strategy, design and execute strategic client growth plans which drive long-term sustainable revenue streams for Intelli-Park whilst increasing client satisfaction., • Build a value proposition for your clients which compels them to stay with Intelli-Park and to give us more of their business., • Stay close to your clients so you can identify and share any emerging risks or threats within the industry or competitor landscape., • Act as the voice of the client internally when discussing service or product improvements; think ahead to understand the impacts on client experience or client processes., • Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions which add value to your clients. Intentional – Act with Purpose • Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes., • Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide., • Transform transactional interactions into meaningful relationships and partnerships, with every client., • Investigate any client issues promptly and resolve root cause issues first time. Synergy – Be Brilliant, Together. • Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction., • Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders., • Provide challenge across our wider business to ensure delivery meets client requirements., • Present updates internally to keep account plans on-track. Tenacity – Stay Switched On • Consistently achieve monthly sales and service KPIs including revenue growth, acquisition and CSAT., • Ensure delivery meets contractual SLAs and KPIs., • Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk., • Maintain resilience and adaptability in a fast-paced, evolving environment. Accountability – Own It • Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved., • Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance., • Take responsibility for manging risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats., • Uphold Intelli-Park’s standards of excellence and compliance at all times. Skills, Knowledge and Experience • Astute commercial professional with proven experience as a Key Account Manager (minimum 2 years), • Demonstrable experience of driving revenue growth through a portfolio., • Excellent presentation skills, able to deliver a compelling sales message and influence clients and colleagues., • Proven track-record in achieving challenging commercial KPIs., • Proven track-record in acquisition from existing customer/client bases., • Experience in working with different variation of contract types including MSAs, frameworks and bespoke contracts., • Preferably educated to A-Level or higher; having a qualification in business studies or analytics would be advantageous., • Strong administrative and organisational skills with meticulous attention to detail., • Strong working knowledge of account management principles and motivated to transferring this knowledge to others., • A proactive, professional approach with a positive, can-do attitude., • Confident in Microsoft Office and other digital tools., • Effective time-management and problem-solving skills., • Full UK driving licence. Reporting to: Head of Customer Success Location & Hours: This role is to be based near one of Intelli-Park’s Offices, with client visits expected. Ideally this role will be based in Kettering but we can also consider Sheffield. We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:30pm, though flexibility may be required to meet business and client needs. Why Join Us? • Competitive salary with career progression, • 20 days annual leave increasing with service, • Hybrid working available after probationary period, • Bike2Work Scheme, • Corporate Eyecare, • Regular incentives and social events, • Pension scheme Our Commitment At Intelli-Park, we believe in equal opportunity and inclusivity. We welcome applicants from all backgrounds and celebrate diversity across our teams. Your personal information will be retained only for as long as necessary to fulfil the purpose it was collected for and will be securely destroyed in line with our data retention policy.

Operations Manager Location: Kettering, Northamptonshire Salary: Up to £50,000 per annum (DOE) Hours: 37.5 hours per week Benefits • 25–30 days annual leave (service related), • Life assurance, • Group personal pension, • Income protection, • Free on-site parking, • Flexible working hours, • Potential for international travel The Company Our client is a long-established and highly respected UK-based engineering and manufacturing business with over 100 years of heritage. Originally founded to set technical standards within a specialist manufacturing sector, the organisation has evolved into a global provider of high-quality testing equipment and technical solutions. Operating from a modern manufacturing facility in Northamptonshire, the business designs, manufactures and exports precision physical testing machinery to leading brands worldwide, supporting quality and performance standards across multiple industries. The Role The Operations Manager will take full responsibility for the end-to-end coordination of production, service, logistics and operational delivery. The focus of the role is to ensure customer commitments are achieved on time, to the required quality standards and within agreed margin expectations. This is a hands-on leadership role requiring a strong engineering background, proven production management experience and sound commercial awareness. The successful candidate will act as the key link between engineering, production, sales and customers, ensuring that sold projects are delivered profitably, efficiently and reliably. The role also includes a customer-facing element and will contribute operational and technical insight into business development and strategic marketing activities. Key Responsibilities • Operational Delivery & Planning, • Own and continuously improve end-to-end delivery performance from order acceptance through to shipment, installation, commissioning and service, • Lead integrated planning across sales, engineering, production, service and procurement to ensure clear visibility of priorities, capacity and risk, • Act as escalation point for delivery issues, ensuring early communication and effective mitigation, • Production & Service Oversight, • Lead and support team leaders across:, • Mechanical production and assembly, • Electrical build, calibration and commissioning, • Global service and technical support, • Logistics and order fulfilment, • Ensure all production, calibration and service activities follow agreed processes and quality standards, • Maintain clear logging and escalation processes for design, supplier or manufacturing defects, • Commercial & Financial Performance, • Deliver financial objectives through effective operational decision-making, • Reduce avoidable cost leakage through improved planning, sourcing feedback and make-versus-buy decisions, • Collaborate closely with Sales, Engineering and Procurement to ensure commercially robust project delivery, • Report on operational financial performance against budget, • Customer & Market Engagement, • Act as senior operational contact for key customers, reinforcing confidence in delivery and service performance, • Support the development of service offerings, training, upgrades and aftermarket opportunities, • Provide operational and technical input into marketing materials and product positioning, • Leadership & Team Development, • Lead, coach and develop team leaders to improve planning discipline, accountability and performance, • Promote a commercially aware and customer-focused culture across production and service teams, • Support skills development, training documentation and succession planning, • Continuous Improvement, • Improve operational consistency while maintaining a pragmatic, non-bureaucratic approach, • Ensure effective feedback loops between production, service and engineering teams, • Drive ongoing operational efficiency and process improvements About You Essential • Engineering background (mechanical and/or electrical), • Proven experience in production or operations management within a manufacturing environment, • Experience leading technical or production teams, • Strong planning, coordination and problem-solving skills, • Commercial awareness with understanding of margin and cost control, • Confident communicator, comfortable engaging with both internal teams and customers, • Experience within test equipment, machinery or capital equipment manufacturing, • Exposure to commissioning, calibration or field service operations, • Customer-facing or account support experience, • Involvement in product development or business development activities, • Knowledge of CE/UKCA or regulated machinery environments, • Experience managing subcontract manufacturing

Recruitment Consultant ATA Recruitment (Trading name of Ganymede Solutions) Sector: Permanent Recruitment | Maintenance Engineering Location: Leicester (LE3) Remuneration: Up to £32,000 basic (DOE) + Uncapped Commission, 25 Days Annual Leave, Quarterly & Annual Awards, Incentives, Structured Career Progression, Ongoing Professional Development Are you a Recruitment Consultant who loves matching great people with great opportunities - and wants to work somewhere that truly invests in your growth? At ATA Recruitment, we’re looking for an experienced Recruitment Consultant to join our Leicester team. Specialising in the Engineering sector, this is an exciting opportunity for a consultant who enjoys building relationships, managing accounts, and delivering exceptional service - without the pressure of cold new business targets. You’ll partner closely with a high-performing Manager, delivering to key client accounts and ensuring our candidates receive the highest level of support - ‘the ATA way’ . The Role As a Recruitment Consultant, you’ll play a key role in supporting our established client base and maintaining strong candidate pipelines: • Manage and deliver on up to two active roles per week independently., • Develop and nurture long-term relationships with candidates across the Maintenance Engineering sector., • Generate high-quality sales leads and expand our candidate database., • Support the Business Development Manager through account reviews, client meetings, and maintaining PSL relationships. About You This role is ideal for a consultant who thrives on the candidate-facing side of recruitment and enjoys building lasting relationships. You’ll bring: • A minimum of 12 months’ experience in a 360 recruitment role., • Strong understanding of the recruitment lifecycle, with confidence in lead generation and account management., • Excellent communication skills and professionalism when engaging with candidates at all levels., • A motivated, proactive mindset and a desire to build a long-term recruitment career., • (Preferred) Experience within Maintenance Engineering - although full sector training will be provided. At ATA Recruitment, we believe in doing things ‘the ATA way’ - providing outstanding service through integrity, teamwork, and professionalism. It’s what sets us apart and why clients and candidates continue to choose us after 60 years in the industry. Our homegrown management team lead from the front, bringing deep expertise across both recruitment and the engineering sector. Their hands-on leadership style and commitment to developing talent ensure every consultant has the support and guidance to succeed. Here’s what you can expect: • Uncapped Commission: Earn without limits from your placements., • Structured Progression: A clear career path with tangible steps for advancement., • Award-Winning Culture: Quarterly and annual recognition, incentives, and team celebrations., • Continuous Development: Ongoing professional training and coaching to help you grow. If you’re ready to focus on what you do best - building relationships, delivering results, and growing your career with one of the UK’s most respected names in recruitment - we’d love to hear from you. Apply now or contact us for a confidential conversation about your next step with ATA Recruitment . Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Graduate Business Development Manager / Technical Sales Executive Exciting entry-level B2B sales opportunity within technical sales, lead generation and client acquisition. Join a growing organisation selling business-critical machinery and automation solutions across the Midlands, with structured sales training and clear progression. You don’t need previous sales experience. But must have the key attributes to succeed such as, competitiveness, resilience and personality in abundance. If you’ve also worked in the following roles, we’d also like to hear from you: Trainee Business Development Executive, Sales Consultant, Account Manager, Territory Manager, Sales Representative, Sales Development Representative FULL TRAINING PROVIDED – 2 JOBS AVAILABLE This is a full entry graduate level role, meaning the first few months will involve huge amounts of training and development as you acclimatise to the world of sales and industry you're working in. This will involve enrolment onto an established sales training course. SALARY: £26,000 per annum (Basic Salary) / £36,000 OTE, including basic salary (Uncapped) + Car Allowance + Training LOCATION: 1 to 2 Days Working from the Office in Kettering and then 3 to 4 Days Out Meeting Clients JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Graduate Business Development Manager / Technical Sales Executive with a technical mindset and a passion for B2B sales and business growth. As a Graduate Business Development Manager / Technical Sales Executive you will receive comprehensive sales training and development, including enrolment onto a structured sales training programme, building skills in lead generation, client acquisition, negotiation and closing deals. The Graduate Business Development Manager / Technical Sales Executive will split time between the office and field sales activity across the Midlands, managing pipeline development, attending face-to-face meetings and driving revenue targets within a growing technical sales environment. As a successful candidate you will join a market-leading company with over 40 years of expertise, offering comprehensive training and the opportunity to develop technical sales skills in an established, growing industry. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Once trained your duties as the Graduate Business Development Manager / Technical Sales Executive include: • Lead Generation & Prospecting: Proactively identify and contact potential B2B clients to build a strong sales pipeline, • Client Meetings: Arrange and attend face-to-face meetings to understand customer requirements and present technical solutions, • Relationship Management: Develop long-term customer relationships to support repeat business and account growth, • Quotation Follow-Up: Track, manage and follow up quotations to maximise conversion and revenue, • Sales Presentations: Deliver engaging product demonstrations of marking, coding and automation machinery, • Pipeline Management: Maintain accurate CRM records and monitor sales activity to achieve revenue targets, • Territory Development: Cover the Midlands region, identifying new business opportunities across multiple sectors, • Negotiation & Closing: Confidently negotiate terms and close deals to secure new business CANDIDATE REQUIREMENTS • Degree in a technical, engineering or related discipline, • Full clean UK driving licence, • Access to reliable vehicle (suitable for business), • Strong communication skills with the confidence to engage clients face-to-face, • Competitive, resilient and target-driven mindset, • Technical aptitude with the ability to understand machinery and automation solutions, • Organised approach to pipeline management and follow-up activity, • Motivation to build a career in technical sales and business development HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14451 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Kettering, Northamptonshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Operations Manager Location: Kettering, Northamptonshire Salary: Up to £50,000 per annum (DOE) Hours: 37.5 hours per week Benefits 25–30 days annual leave (service related) Life assurance Group personal pension Income protection Free on-site parking Flexible working hours Potential for international travel The Company Our client is a long-established and highly respected UK-based engineering and manufacturing business with over 100 years of heritage. Originally founded to set technical standards within a specialist manufacturing sector, the organisation has evolved into a global provider of high-quality testing equipment and technical solutions. Operating from a modern manufacturing facility in Northamptonshire, the business designs, manufactures and exports precision physical testing machinery to leading brands worldwide, supporting quality and performance standards across multiple industries. The Role The Operations Manager will take full responsibility for the end-to-end coordination of production, service, logistics and operational delivery. The focus of the role is to ensure customer commitments are achieved on time, to the required quality standards and within agreed margin expectations. This is a hands-on leadership role requiring a strong engineering background, proven production management experience and sound commercial awareness. The successful candidate will act as the key link between engineering, production, sales and customers, ensuring that sold projects are delivered profitably, efficiently and reliably. The role also includes a customer-facing element and will contribute operational and technical insight into business development and strategic marketing activities. Key Responsibilities Operational Delivery & Planning Own and continuously improve end-to-end delivery performance from order acceptance through to shipment, installation, commissioning and service Lead integrated planning across sales, engineering, production, service and procurement to ensure clear visibility of priorities, capacity and risk Act as escalation point for delivery issues, ensuring early communication and effective mitigation Production & Service Oversight Lead and support team leaders across: Mechanical production and assembly Electrical build, calibration and commissioning Global service and technical support Logistics and order fulfilment Ensure all production, calibration and service activities follow agreed processes and quality standards Maintain clear logging and escalation processes for design, supplier or manufacturing defects Commercial & Financial Performance Deliver financial objectives through effective operational decision-making Reduce avoidable cost leakage through improved planning, sourcing feedback and make-versus-buy decisions Collaborate closely with Sales, Engineering and Procurement to ensure commercially robust project delivery Report on operational financial performance against budget Customer & Market Engagement Act as senior operational contact for key customers, reinforcing confidence in delivery and service performance Support the development of service offerings, training, upgrades and aftermarket opportunities Provide operational and technical input into marketing materials and product positioning Leadership & Team Development Lead, coach and develop team leaders to improve planning discipline, accountability and performance Promote a commercially aware and customer-focused culture across production and service teams Support skills development, training documentation and succession planning Continuous Improvement Improve operational consistency while maintaining a pragmatic, non-bureaucratic approach Ensure effective feedback loops between production, service and engineering teams Drive ongoing operational efficiency and process improvements About You Essential Engineering background (mechanical and/or electrical) Proven experience in production or operations management within a manufacturing environment Experience leading technical or production teams Strong planning, coordination and problem-solving skills Commercial awareness with understanding of margin and cost control Confident communicator, comfortable engaging with both internal teams and customers Experience working within a low-volume, high-value manufacturing environment Desirable Experience within test equipment, machinery or capital equipment manufacturing Exposure to commissioning, calibration or field service operations Customer-facing or account support experience Involvement in product development or business development activities Knowledge of CE/UKCA or regulated machinery environments Experience managing subcontract manufacturing

OPERATIONS MANAGER Location: Kettering, Northamptonshire Salary: Up to £50,000 per annum DOE Hours: 37.5 hrs per week About the Company Our client is a long-established company specialising in the design and manufacture of physical testing machinery. Trusted by leading global brands, their equipment is exported worldwide to support quality and performance standards across multiple industries. Their Kettering facility combines engineering expertise with advanced production processes to deliver high-value, low-volume machinery. About the Role The Operations Manager will oversee the end-to-end coordination of production, service, logistics, and operational delivery, ensuring customer commitments are met on time, to quality standards, and within budget. This is a hands-on leadership position requiring a strong engineering background, proven production management experience, and commercial awareness. The role bridges engineering, production, sales, and customers, ensuring products are delivered profitably and reliably. It includes customer-facing responsibilities and contributes to business development and strategic marketing through operational and technical input. Key Responsibilities Operational Delivery & Planning Own and continuously improve delivery performance from order acceptance to shipment, installation, commissioning, and service. Lead integrated planning across sales, engineering, production, service, and procurement, ensuring priorities, capacity, and risks are visible. Serve as the escalation point for delivery issues, proactively communicating and mitigating risks. Production & Service Oversight Manage and support team leaders responsible for: Mechanical production and assembly Electrical build, calibration, and commissioning Global service and technical support Logistics and order fulfillment Ensure all production, calibration, and service activities adhere to agreed processes and quality standards. Oversee logging and escalation of design, production, supplier, or parts defects. Commercial & Margin Awareness Meet financial objectives through operational decision-making. Minimize avoidable cost leakage via improved planning, sourcing, internal manufacturing vs. subcontracting decisions, and clear service charging. Collaborate with Sales, Procurement, and Engineering to ensure commercially sound decisions. Report financial performance against budget. Customer & Market Engagement Act as a senior operational contact for key customers, fostering confidence in delivery and service. Support the development of service offerings, training, upgrades, and aftermarket opportunities. Contribute operational and technical expertise to marketing materials, product positioning, and business development. Leadership & Team Development Lead, coach, and develop team leaders, enhancing planning discipline, accountability, and confidence. Promote a commercially aware, customer-focused culture across production and service teams. Support skills development, training records, and succession planning. Continuous Improvement & Governance Enhance consistency of operational processes without adding unnecessary bureaucracy. Maintain feedback loops between production, service, and engineering teams. Support skills development, training records, and succession planning. About You Essential Willingness to challenge constructively and improve ways of working Engineering background (mechanical and/or electrical) Proven experience in production or operations management Experience leading technical or production teams Strong planning, coordination, and problem-solving skills Commercial awareness Confident communicator with internal teams and customers Comfortable in a low-volume, high-value manufacturing environment Desirable Experience in test equipment, machinery, or capital equipment Exposure to service, commissioning, or calibration activities Previous customer-facing or account support experience Involvement in business development or product marketing Knowledge of CE/UKCA or regulated machinery environments Experience managing subcontract manufacture Benefits Include 25–30 days (service-related) annual leave Life assurance Group personal pension plan Income protection Free parking Flexible working hours Potential for global travel Recruitment Contact: This vacancy is being handled exclusively by Interaction Recruitment. Closing date: Friday 13th March 1st Stage Teams interviews: 25th & 26th March 2026 INDKTT

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A leading recruitment agency in the print sector is seeking an Account Manager to manage client relationships and deliver exceptional service. The successful candidate will have experience in account management within the print, packaging, or paper sectors. Responsibilities include overseeing projec

A leading global firm seeks a DUA Account Manager to manage client accounts effectively. The candidate will work closely with the Senior DUA Account Manager, supporting operational tasks and ensuring high client satisfaction.

A healthcare communications firm is seeking an Account Manager to manage 3–4 client accounts in the pharmaceutical and biotechnology sectors. The role involves exceptional client service, collaboration with teams to deliver high-quality work, and strong account management.

A leading marketing agency in Greater London seeks an enthusiastic Account Manager to join their dynamic team. The ideal candidate will have experience in client services, particularly in CRM, alongside strong organizational and communication skills. This role involves managing client projects, ensu

A leading communications agency in Greater London is looking for a key PR contact to manage client relationships and implement impactful campaigns.

A leading communications agency in Greater London seeks a skilled professional to manage relationships with clients, oversee communication strategies, and ensure successful delivery of influencer programmes. This role involves drafting client materials, managing feedback, and collaborating closely w

A reputable waste management company near Swindon is seeking a Sales / Client Account Manager to grow their sales team. The role involves building and managing a pipeline of new business, engaging with commercial clients across industries, and exceeding sales targets.

A leading event ticketing platform is seeking a Client Account Manager in England to manage relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effe

A leading wealth management firm is seeking an Account Manager in London to support the private client team. Responsibilities include client contact, preparation of investment proposals, and portfolio administration.

A well-funded printing company in the United Kingdom seeks an Account Manager passionate about client service and results. Ideal candidates will have a background in client services within the printing sector.

As a Senior Account Manager, you’ll work on a focused portfolio of global brands and agency partners, partnering with your CP on driving measurable business outcomes and leading end to end execution of campaigns across various client KPIs. Consult on both upper-funnel and direct response strategie

As an Account Manager, you will manage client relationships, oversee project delivery, and provide innovative print solutions. A leading printing company in the UK is expanding its Account Management team. This role is crucial for maintaining high standards and ensuring client satisfaction.

A logistics and fulfilment company is seeking a Client Account Manager to enhance client relationships and provide high-level support. Candidates should possess MS Office skills, strong communication abilities, and ideally, experience in customer service or account management.

We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. Monitor client accounts to identify opportunities for upselling or cross-selling. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-

A leading print services company in the West Midlands is seeking an Account Manager to oversee customer accounts and ensure superior customer service. The ideal candidate will have strong knowledge of the print industry and a passion for customer service, providing timely responses to client inquiri

A leading financial advisory firm based in Greater London is searching for an Account Manager to join their team. This role focuses on financial planning, collaboration with FP Directors, and building strong client relationships. They prioritize team development and client success, making this an ex

A leading printing solutions provider in the UK is looking for an Account Manager who thrives on building client relationships and driving account growth. You will manage the complete client journey, from crafting quotations to delivering excellent service and upselling opportunities.

Client Account Manager (Music/Theatre/Visitor Attractions). This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management. Develop strong relationships with clients to support, learn and understand their s

A leading cybersecurity firm is seeking a skilled Technical Account Manager to advocate for customers and manage their technical needs.

A forward-thinking financial services firm in the United Kingdom is seeking a B2B Client Account Manager.