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Position: Customer Service Specialist \n Location: Hybrid (2 days per week in Wolverhampton) \n \n About Geobear \n \n At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor working across various market sectors including residential, commercial, and critical infrastructure. \n \n We prioritise our values and provide a place where you can be yourself and thrive. Geobear offers genuine opportunities for development, professional growth, and a remarkable career. Driven by our core SPIRE values (Safety, Partnership, Integrity, Respect, Excellence), we solve complex structural problems beneath the surface, saving asset owners time, disruption, and carbon. \n \n What Sets Geobear Apart \n \n Geobear leads the industry with sustainable and efficient ground stabilisation solutions. Our advanced resin injection technology is a non-disruptive, faster, and more reliable alternative to traditional methods. \n \n • Sustainability: Our eco-friendly solutions significantly reduce carbon footprints compared to traditional concrete underpinning, directly addressing ground stabilisation issues worsened by climate change. \n • Efficiency: We deliver projects swiftly with minimal disruption, ideal for homeowners, businesses, and infrastructure operators needing rapid turnaround times. \n • Innovation: Continuous innovation ensures state-of-the-art, highly effective, and sustainable engineering solutions. \n • Culture: We foster a supportive, dynamic, and inclusive culture where every team member can excel and make a direct impact. \n \n Role Overview \n \n As a Customer Service Specialist at Geobear, you will drive the initial customer experience and keep our operations running smoothly. You will serve as a calm, empathetic, and reliable point of contact for homeowners, business partners, and insurers dealing with stressful property issues - taking full ownership of their journey from initial enquiry through to resolution. \n \n This role is designed as a high-potential launchpad for a long-term career at Geobear. By mastering high-volume customer communications, qualifying sales opportunities, and developing deep product knowledge, high performers have a clear career progression pathway into a Residential Area Manager role within 3 to 5 years. \n \n Key Responsibilities \n \n 1. Lead Management & Sales Support \n • Accurately record B2B and B2C enquiries from phone calls, emails, webforms, and messaging channels into Salesforce. \n • Qualify inbound sales opportunities effectively and schedule site visit appointments for the sales team. \n • Manage prospective client communications via WhatsApp and online portals, ensuring swift response times. \n \n 1. Customer Journey & Account Ownership \n • Own customer interactions end-to-end for residential, commercial, and insurance clients, providing clear, plain-talking updates. \n • Remain calm and supportive under pressure, helping worried homeowners navigate ground subsidence issues with confidence and empathy. \n • Adapt communication style to deliver a premium, seamless experience across both residential B2C customers and professional B2B partners. \n \n 1. Operational Administration & Quality Control \n • Execute project-related administration with high attention to detail, including insurance claims processing and complaint management. \n • Identify and escalate service delivery gaps promptly to maintain high quality standards across customer touch points. \n • Approach ad-hoc administrative and operational tasks with flexibility and a positive, "can-do" mindset. \n \n Key Performance Indicators (KPIs) \n \n • Respond to client WhatsApp messages within 1 hour. \n • Book required site visits accurately and efficiently. \n • Communicate with customers via email within 24 hours of receipt. \n • Maintain an inbound call abandonment rate of under 10%. \n • Achieve a 90% call compliance rate. \n • Complete all customer call-backs on the day they are received. \n • Collaborate with the team to ensure customer portal messages receive responses within 24 hours. \n \n Qualifications & Key Requirements \n \n • Customer Focus & Resilience: Proven background in customer service or claims handling, with a calm, empathetic manner when helping clients through stressful situations. \n • Target & KPI Drive: Motivated by clear targets in a fast-paced, high-volume environment, taking personal pride in meeting SLAs without compromising care. \n • Communication Skills: Excellent verbal and written communication skills with a confident, persuasive phone manner and strong active listening. \n • Technical & System Aptitude: Tech-savvy with a fast learning curve for new systems; prior experience with Salesforce or insurance claims software is a major advantage. \n • Organisation & Detail Focus: Highly organised with high attention to detail in logging tasks, setting deadlines, and tracking follow-ups in CRM platforms. \n • Self-Motivation & Collaboration: Resourceful self-starter who works well in a hybrid environment while staying fully engaged with team goals. \n \n Don't meet every single requirement? We still want to hear from you. At Geobear, we hire for attitude, potential, and curiosity - we can teach you the rest. \n \n Career Pathway: From Customer Service to Residential Sales \n \n At Geobear, we believe the best commercial leaders grow from within. This position offers a structured progression path into a Residential Area Manager role after 3 to 5 years of consistent high performance. You will build deep technical knowledge, master consultative selling, and gain commercial insight, preparing you to eventually manage your own territory, deliver site quotes, and lead commercial pipelines. \n \n What We Offer \n \n • A competitive basic salary and a generous commission structure. \n • Healthcare cash plan. \n • Company pension. \n • Salary sacrifice car scheme. \n • £15 per month towards your gym membership. \n • 25 days annual leave plus bank holidays. \n • World-class technical and sales training to make you an expert in our solutions. \n • PPE and Geobear uniform supplied. \n • Opportunities for career progression and promotion. \n \n Applications \n \n To keep our process fair for everyone, please submit your application directly through the job advert page, as we can’t accept applications by email. \n \n Have questions, need accessibility support, or require this information in a different format? Reach out to Dom, our Head of Talent Acquisition - careers@geobear.com. \n \n We welcome applicants from all backgrounds and are happy to make adjustments so you can perform at your best. \n \n NO RECRUITMENT AGENCIES PLEASE

ABOUT YOU This is an excellent opportunity for a highly motivated, customer-focused individual who is comfortable working in a fast-paced environment, managing multiple priorities, and building strong relationships with both internal and external stakeholders. The successful candidate will play an important role in delivering a high-quality service to one of Intertek's key strategic accounts. Required skills and experience: • Sound understanding of audit systems, procedures and policies, ideally including QSR/Restaurant auditing, • Preference for previous experience in the REV programmes and delivery of REV audits, • Knowledge of HACCP principles, • Food Safety qualifications are desired, • Highly IT literate with knowledge of corporate operating systems. Highly proficient in MS Windows and MS Office software, in particular MS Excel, MS Word & MS PowerPoint and Power BI, • Problem-solving skills and analytical capabilities, • Proven experience of customer-focused activities / Account Management, • Proven track record of working in a fast-paced, flexible business environment, • Able to demonstrate attention to detail in work and possess excellent organisational and analytical skills, • Proven ability to prioritise competing workloads in a fast-paced business environment, • Languages: English (written and spoken) and preference for an additional language, but not required ABOUT THE OPPORTUNITY The Technical Account Manager will work closely with the client's Operational Standards team and Intertek Internal Operations team to ensure the successful delivery of all day-to-day activities for the client's Restaurant Excellence Visit (REV) programme, ensuring that agreed service levels (SLAs) are consistently met. Key activities: • Serve as the key day-to-day point of contact for the REV Specialist, working closely with the Key Account Team to ensure alignment and the successful delivery of all programme requirements., • Conduct weekly calibration analysis with the REV Specialist to drive consistency in Auditor competence, using calibration dashboards to identify key trends and areas for improvement, and cascade relevant insights to Lead Auditors during bi-weekly meetings., • Perform quality control reviews of Lead Auditor calibration calls with their respective audit teams, ensuring consistency and alignment with the required standards., • Conduct calibration calls following round-to-round changes to ensure Lead Auditors are fully calibrated, and review and attend Lead Auditor calibration sessions with their respective audit teams., • Perform quality reviews for the Lead auditors - provide feedback to the audit team as necessary, • Manage the Lead auditors appeals process, supported by the Key Account Manager, • Manage appeals, responding within the required SLA's, • Data review of survey results and trends and feedback to Lead Auditors, • Support training requirements of new and existing Intertek auditors - including setting up in Academy and reviewing that the training is completed, focusing on ensuring the certification process is achieved, • Manage and maintain training materials, ensuring all brand updates and changes are incorporated in a timely manner and readily available for future training activities., • Review and manage round-to-round changes with the client, Intertek Account team and platform Support Teams, • Update and review the Guidebooks for the round-to-round changes, including communications with the translation house and lead auditors, • Conduct a variable number of audits each month, as required, to maintain regular contact with the field and ensure a strong understanding of operational realities., • Any other duties that from time to time may be considered appropriate by your line manager, • Travelling to locations for auditing, and/or calibration, and training sessions within EMEA when required, potentially globally if new business is allocated to Intertek WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. • Competitive salary/benefits, • Development and career opportunities around the Globe, • Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies. JBRP1_UKTJ

Job Title: Personal Banker Location: Wolverhampton (Fully Office Based) Salary: £27,000 per annum About the Role We are seeking a motivated and customer-focused Personal Banker to join our Wolverhampton branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys

We are seeking a dynamic and proactive Internal Account Manager to join our team and drive the growth of our client relationships. In this role, you will be responsible for managing and developing existing customer accounts and identifying new opportunities to win new business. You will be focussed on building customer relationships increasing sales and improving retention. Responsibilities • Manage a portfolio of existing customer accounts, maintaining regular contact to build strong relationships and maximise sales opportunities., • Carry out proactive account management calls and quarterly account reviews., • Identify and re-engage down-trading and dormant accounts to recover lost business., • Monitor customer purchasing patterns and product trends to identify opportunities for upselling and cross-selling., • Develop new business opportunities within existing industries and customer sectors., • Handle customer enquiries professionally from initial contact through to order completion., • Prepare and manage quotation requests, ensuring timely follow-up and conversion., • Oversee customer projects from enquiry through to completion, providing regular updates and ensuring customer satisfaction., • Work closely with the Sales Directors and Sales & Office Manager to achieve sales targets and business objectives., • Collaborate with internal departments to ensure orders, quotations, and projects are processed efficiently., • Liaise closely with the Marketing team to develop customer-focused marketing campaigns and promotional activity., • Request and coordinate marketing materials, product literature, brochures, email campaigns, and promotional content tailored to your customer accounts., • Identify opportunities for targeted marketing campaigns based on customer feedback, buying trends, new product launches, and account management activity., • Ensure CRM systems and customer records are maintained accurately with detailed account notes and follow-up actions., • Resolve customer issues promptly, providing a high level of customer service at all times., • Maintain a proactive approach to customer retention and continuous account growth. Requirements • Proven experience in B2B sales or Account Management with a track record of meeting or exceeding targets, • Strong analysis skills to interpret data, identify trends, and develop strategic plans, • Proficiency in Salesforce or similar CRM platforms for managing client information and sales pipelines, • Excellent communication skills able to negotiate effectively, and build rapport with customers, • Ability to manage multiple accounts simultaneously while maintaining attention to detail, • A proactive attitude with enthusiasm for continuous learning and professional growth Join us as an Internal Account Manager where your energy, strategic thinking, and leadership will drive success! If you would be interested in the Account Manager position please apply for more details

Quality Manager The Role: The Quality Manager is responsible for quality assurance, quality control, compliance, and continuous improvement. The role ensures all products, services, and processes meet statutory, client, and company requirements. This position holds technical authority on quality matters, including the right to stop works, reject products, and escalate risks. Key Responsibilities: Quality Monitoring Manage IMS: Maintain and develop the integrated management system in line with ISO 9001, ISO 14001, and ISO 45001. Ensure Compliance: Meet legal and industry standards including BS EN 1090, ISO 3834, LOLER, and PUWER. Support Accreditations: Develop and implement BCS quality processes, standards, and certifications. Conduct Inspections: Perform frequent internal quality checks and inspections on manufactured products. Audit Supply Chain: Conduct supplier audits to ensure incoming products adhere to quality standards. Oversee Calibration: Manage the calibration standards and systems across the business. Troubleshoot Issues: Investigate, troubleshoot, and resolve product and production defects.Business Improvements Drive Efficiency: Examine ways to improve production, streamline operations, and boost efficiency. Support Projects: Partner with the Project Manager to implement business-wide improvements. Introduce Innovation: Bring new quality practices and innovations into the business.Complaints & SLAs Manage Complaints: Ensure all complaints are investigated and closed out within the 5-day SLA. Lead investigations for quality incidents and non-conformances (NCP) Apply CAPA: Put strict corrective and preventative measures in place to prevent repeat defects.Fabrications Maintain Standards: Assist the team with obtaining and maintaining divisional accreditations. Audit Pre-Delivery: Verify welding procedures (WPS/WPQR), welder qualifications, material traceability, and coatings. Develop ITPs: Create contract-specific Inspection & Test Plans to meet customer needs. Compile Handovers: Ensure the accurate compilation of quality documentation and Manufacturer's Data Records (MDRs). Escalate Risks: Support the Head of Fabrications by flagging concerns and agreeing on remedial actions.Plant Hire & Equipment Compliance Enforce Regulations: Ensure all plant, lifting equipment, and safety assets comply with LOLER and PUWER. Manage Test Regimes: Oversee inspection and certification schedules for gas detection and site safety gear. Control Traceability: Maintain flawless asset traceability and certification records.Leadership & Management Conduct 1-to-1s: Hold regular catchups and annual PDRs with direct reports to track performance. Develop Talent: Manage quality personnel, set clear objectives, and support professional growth. Foster Culture: Promote a "right-first time" culture of quality and compliance across all teams.Quality Ensure works are carried out in accordance with processes. Contribute to continuous improvement by providing suggestions and feedback to Team Leaders and Management. Work to agreed timescales updating the Team Leader on progress. Maintain good communication with Team Leaders and Management at all times.HSEQ Complete tasks in accordance with risk assessments, Report accidents and Positive Interventions using the correct methods. Identify/Submit positive interventions where needed. Work in conjunction with HSEQ policies and procedures.Key measures & targets: Process Reviews: Regular evaluations of business-wide processes. SLA Closure: NCPs and complaints closed within 5 working days. Defect Reduction: Measurable decrease in repeat defects and rework. Audit Performance: High compliance scores and successful external certification audits. Right-First-Time: Continuous improvement in first-pass quality metrics. Supplier Quality: High performance scores from supply chain vendors.Key relationships: BCS & Barhale Quality teams Plant & Hire service teams Fabrications & Operations teams BCS Senior Management Team Head of QualityPerson Specification: The successful candidate is likely to meet all of the following criteria: Essential System Knowledge: Strong working knowledge of ISO 9001, ISO 14001, and ISO 45001. Leadership Experience: Proven track record in a quality leadership role within fabrication, manufacturing, or engineering. Technical Standards: Deep understanding of EN 1090, ISO 3834, LOLER, and PUWER. Audit Management: Strong experience managing audits, NCP and CAPA processes. Soft Skills: Excellent communication, influencing, problem-solving, and attention to detail. IT Literacy: High level of proficiency in standard IT tools and systems. Adaptability: Flexibility and willingness to adapt to different tasks and projectsDesirable Specialist Systems: Knowledge of ISO 50001 energy management systems. Qualifications: Educated to degree level with an Internal Auditor qualification. Professional Membership: Membership of the Chartered Quality Institute (CQI) or similar body. Industry Background: Prior experience working within a manufacturing environment.About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards

2D/3D Draughtsperson – Structural Steel The Role: Working within a small fabrications office team, specialising in the design, manufacture and installation of structural steelwork to the wastewater, energy, and transport sectors. Assisting the office team by producing general arrangement and detailed fabrication drawings. Undertaking site surveys and producing provisional drawings and BOMS to enable the estimating team, providing accurate quotations to clients in a timely manner. Key Responsibilities: Drawing Work with 3D Software packages (Advance Steel) and 2D software packages (AutoCAD) Liaise with the customer on all technical queries to ensure drawings are provided to the correct specification and within agreed timescales. Attend project meetings with designers and customers, in person or online. Send technical queries to customers. Produce accurate GA drawings for client approval. Produce detailed fabrication drawings for the operational team, including all necessary BSEN 1090 welding detail/symbols and material specifications. Undertake site surveys above and below ground level. Produce drawings utilizing modular principles where practical. Support the office team by producing design drawings and BOMS as required. Liaise with Barhale design team or external engineering teams. Produce works packs for each project to the operational team. Ensure drawings comply with the relevant specification “Thames Water specifications” or similar.Site Visits Attend site, as required and complete site surveys and discuss customer requirements. Take measurements using laser measurement equipment, laser levels etc.Project Management Attend design/client meetings to support with the development of product designs and concepts. Support the Drawing Office Manager and Office Team Members in controlling projects from inception to completion including quality handover paperwork.Procurement Produce BOMS. Request quotations from our approved supply chain partners. Select supplier and place purchase orders in the costing system and save correspondence.Customer Service Ensure the level of service provided to BCS customers is of the highest standard and good lines of communication are maintained. Complaints process to be followed for all customer complaints.System and Process All documents to be saved in the projects folder structure. Issue Declaration of Performance and UCKA Certificate for all your projects. Assist with the annual stock check.HSEQ Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance. Report accidents and Positive Interventions using the correct methods. Ensure the correct PPE is used in the depots at all times. Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc. Identify/Submit positive interventions where needed. Work in conjunction with HSEQ policies and procedures.Key measures & targets: Response time to customer drawing enquiries. Customer satisfaction and feedback. Accuracy and completeness of drawing information provided.Key relationships: Head of Fabrications Drawing Office Manager Fabrications Team Suppliers Design Engineers Office TeamPerson Specification: The successful candidate is likely to meet all of the following criteria: Essential Structural steelwork knowledge Working within the medium/heavy engineering industries. Ability to produce 2D AUTOCAD and drawings, working to the required BSEN standards. Experience of working with 3D software packages Advance steel or similar (or a desire to learn this element). Great communicator and able to work on multiple projects simultaneously. Great written communicator. Attention to detail.Desirable Water industry / construction site experience. Confine space trained.About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards

The Butchers Recruiter, part of The Food Recruitment Group, is a specialist recruitment business supporting meat processors and butchery clients across the UK & Ireland. We are an owner‑led, hands‑on organisation with deep industry knowledge and a commitment to delivering reliable, complaint and high‑quality recruitment solutions. We work with some of the industry’s leading meat processing companies, supplying skilled staff that play a vital role in feeding the nation. We are seeking an Onsite Recruitment Account Manager to manage recruitment delivery for one of our clients. This role is ideal for someone with experience in recruitment, candidate management, stakeholder engagement, and problem solving. We offer a salary of £33,000 - £40,000 per annum, with an OTE of £43,000. Hours: This role is contracted for 45 hours per week. While the core business hours are 10:00am till 19:00, there will be a requirement to support our clients’ needs outside these core hours. Core working days will be Monday to Friday; although the clients working days are Monday to Saturday so there will be a need to be onsite on a Saturday as part of the role. There will be a need to participate in a weekend on call rota and support other onsite / key accounts across the West Midlands. Holiday: 33 days including bank holidays, increasing with service + birthday off. Key responsibilities as Onsite Recruitment Account Manager: Daily Workforce Management: Track daily attendance, manage shift allocations, and handle replacements for absent workers. Onboarding & Induction: Lead inductions, deliver safety briefings, and process initial right-to-work and compliance checks for new starters. Client Liaison: Meet daily with shift supervisors and hiring managers to review upcoming volume demands and performance issues. Candidate Sourcing & Vetting: Screen local applications, conduct face-to-face interviews, and run practical assessments tailored to the site's needs. Payroll Processing: Collect, verify, and approve timesheets weekly to ensure accurate pay for temporary staff. Metric Reporting: Produce regular reports on headcount, fulfilment rates, staff turnover, and time-to-hire Compliance Tracking: Maintain accurate digital records for health and safety training, medical clearances, and compliance audits Ensure adherence to UK employment laws and GLAA (Gangmasters and Labour Abuse Authority) standards. What we’re looking for in an Onsite Recruitment Account Manager: Highly organized, process‑driven, and deadline‑focused Strong communication and stakeholder management skills Confident interviewing and assessing candidate suitability Strong Excel skills Experience with ATS/CRM systems (Salesforce, Excel, internal trackers) To apply for this role as Onsite Recruitment Account Manager, please click apply online and upload an updated copy of your CV

Job Title: Production Manager Job type: Permanent Hours: Monday – Friday (08:00am – 16:30pm) Salary: £60,000 p.a. Next Generation have been appointed to recruit for a Production Manager to work for a well-established manufacturing business who specialise in the manufacture of precision machined components. As the Production Manager you will be working alongside the Senior Leadership Team being responsible for ensuring smooth day to day operations, offering strategic direction whilst ensuring the wider team achieve manufacturing excellence. Duties of the Production Manager: • Responsible for the day-to-day production and delivery processes across multiple production facilities, ensuring key business deliverables are met and exceeded, including OTD, OEE, sales, inventory controls & budget adherence., • Convert job routings produced by Engineering to Excel-based Production Plans, taking into consideration the risk associated with each job and downstream processes., • Introduce visual management tools for production plans across units monitoring adherence., • Direct cost reduction and process improvements to ensure efficiency of operations and cost effectiveness i.e. monitoring gained hours., • Effectively manage transport and subcon services to ensure alignment with production schedules., • Update the capacity tracker according to the orderbook, liaising with Business Development, Engineering and Account Management to ensure that they have the latest visibility., • Lead, manage and motivate a large production team, implementing daily production meetings to ensure personnel are clear on activities and issues are flagged whilst carrying out performance related meetings where required., • Liaise with Supervisors/ Team Leaders to prioritise workloads., • Proactively manage the Production Expeditor for the effective movement of product and available resources to ensure OTIF targets are met and liaising with Account Managers to ensure customers have timely and accurate updates., • Work with the Business Systems Manager to review the production plan and ensure that it is deliverable advising where productivity improvements can be made i.e.. gained hours, batch sizing, • Work with Maintenance to ensure that equipment is fully operational and maintenance activities are suitably planned. Improving cleanliness of machines and facilities; auditing to ensure that all staff are compliant with the TPM requirements, • Drive adoption of the standardised tooling area; ensuring correct use and maintenance., • Complete contract review paperwork for jobs to be launched to shopfloor checking Production Release information from engineering., • Support, monitor and report on production performance and efficiencies, highlighting any variances to the Operations Director, including daily coms with production expeditor on progress., • Support with control measures to ensure finished product quality is as it should be to improve RFT. OTIF and OEE., • Work closely with Quality to resolve issues quickly and ensure no release of non-conforming product supporting quality clinics to help conduct thorough quality investigations., • Deliver and drive effective internal communication to the team, acting as a first responder for problems by providing technical advice where appropriate or escalating if required., • Demonstrate a commitment to health and safety compliance prioritizing the welfare of all personnel and others who may be affected by their activities for which they are responsible., • Ensuring compliance with AS9100 requirements, including accuracy of job card reporting The successful candidate for the Production Managers position will have the following experience: • 3 – 5 years experience working as a Production Manager within a precision engineering environment (Essential), • Sound knowledge of CNC and Metal Fabrication processes (Essential), • Previous experience working with turned parts or a machining environment (Essential), • Knowledge of working to AS9100 quality standards (Desirable) Due to the high number of applications, we receive, we are sometimes not able to respond directly to each candidate. If you haven’t been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy. Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move

Job Title: Business Development Manager – Business Administration Apprenticeships Location: Birmingham Salary: £40,000 This role is a mixture between home working, visiting clients and working from the office. About Our Client Our client is a training provider dedicated to delivering high-quality, professional apprenticeships. Working in partnership with employers, our client provides relevant and valuable training designed to develop the next generation of childcare professionals. The organisation supports businesses and apprentices throughout England through a combination of office-based and remote delivery. Main Purpose of the Role The Business Development Manager will be responsible for developing new business opportunities, generating revenue and fulfilling apprenticeship cohorts by successfully placing apprentices into suitable workplace settings. The Business Development Manager will build strong relationships with employers, identifying their recruitment and training needs, and matching suitable apprentices to employment opportunities. The role will also support employers with the upskilling of existing staff members and promote relevant commercial products and events. Key Duties and Responsibilities Develop strong relationships with employers and businesses in the surrounding areas through proactive sales activity, including sales calls, networking events, meetings and other engagement activities. Identify and understand employers' business, recruitment and training needs. Work closely with Intake Consultants to understand the strengths, aspirations and suitability of apprentices being put forward for vacancies. Match apprentices to appropriate job opportunities and arrange interviews with employers. Provide a single point of contact for existing key accounts, maintaining strong relationships and escalating any issues to management where appropriate. Ensure a positive and suitable fit between apprentices and employers, monitoring the progress of these relationships. Provide structured support to learners to ensure they are fully prepared for interviews and the commencement of employment. Ensure all compliance paperwork relating to apprentices' workplace and employment is completed accurately and in full prior to the learner's start date. Meet or exceed all relevant KPIs associated with the role. Effectively implement the Account Management strategy to ensure excellent service and strong retention of learners with employers. Promote other relevant commercial products, services and events. Identify opportunities to develop new business and generate additional revenue. Support employers with opportunities to upskill existing staff members. Contribute to the successful fulfilment of apprenticeship cohorts. Key Objectives / KPIs 1. Ensure all compliance paperwork relevant to apprentices' workplace and employment is fully completed and compliant prior to the learner's start date. 2. Ensure a suitable match between apprentice and employer and monitor the ongoing progress of the relationship. 3. Develop and maintain a strong pipeline of new employer opportunities. 4. Achieve or exceed agreed business development, placement and revenue targets. 5. Maintain high levels of employer and learner engagement and satisfaction. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

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