Client account manager jobs in St AlbansCreate job alerts

Our client is offering an excellent opportunity to join an established, family-owned business, with considerable scope to make an impact and the flexibility to work from 30 hours per week.Our ClientOur client is a successful, family-owned business specialising in the design and delivery of high-quality commercial spaces. With an established reputation and a people-first approach, they combine creativity with practical construction expertise to deliver exceptional results for their clients.They pride themselves on their collaborative culture, high standards and long-standing relationships. You'll be joining a supportive team in a newly renovated workspace, with excellent benefits, genuine opportunities for professional development and a business that values its people.The RoleAs Commercial Manager, you'll take ownership of the commercial performance of projects from contract award through to final account, ensuring projects are delivered profitably and contractual obligations are met.Working closely with the Pre-Construction, Project Management and Operations teams, you'll have considerable autonomy and play an important role in managing commercial risk, protecting margins and supporting the continued success of the business.Your key responsibilities will include:Taking ownership of project budgets, cost plans, profitability and commercial performance across multiple projects.Preparing and maintaining accurate Cost Value Reconciliations (CVRs), cashflow forecasts and monthly commercial reports.Managing client valuations, variations and final account negotiations, ensuring commercial opportunities are identified and maximised.Reviewing contracts, identifying commercial risks and supporting contract negotiations.Working closely with Project Managers to monitor expenditure, manage change and resolve commercial challenges throughout project delivery.Supporting procurement, negotiating subcontractor and supplier packages and managing subcontractor commercial performance.Providing meaningful commercial analysis, forecasts and recommendations to the Operations Director and senior leadership team.Helping to strengthen commercial processes, controls and best practice across the business.This is an opportunity to make a tangible contribution to the business, combining hands-on commercial management with the chance to influence how projects are delivered.The CandidateWe're looking for an experienced, commercially astute professional who enjoys taking ownership, building relationships and working collaboratively to achieve excellent results.You'll bring:Experience as a Quantity Surveyor, Senior Quantity Surveyor or Commercial Manager within the construction industry.A strong track record of managing project budgets, profitability, forecasting, valuations, variations and final accounts.Sound knowledge of construction contracts, commercial governance and risk management.Experience producing accurate commercial reports and providing financial insight to senior management.Excellent communication and negotiation skills, with the confidence to work effectively with clients, subcontractors and internal teams.Strong organisational skills, attention to detail and a proactive, solutions-focused approach.Good IT skills, particularly Excel, and experience using project or document management systems.A full UK driving licence.Experience in commercial fit-out, workplace interiors or design and build projects would be particularly welcome, as would familiarity with JCT contracts and construction management platforms such as Procore.Professional accreditation, such as MRICS or MCIOB, would be advantageous but isn't essential.Above all, you'll be someone who combines commercial expertise with a collaborative approach and enjoys being part of a business where people work together to deliver outstanding results.TermsSalary: Up to £90,000 FTE, pro rata if working part-time hours.Location: Hatfield, Hertfordshire. Office-based, with excellent transport links and plenty of free on-site parking.Hours: From 30 hours per week up to full-time. The business offers flexibility around working patterns, with part-time hours potentially spread over four or five days. Earlier start and finish times are also possible, allowing you to structure your working day around other commitments.Benefits:Company car or vehicle allowanceTeam bonus schemeHealthcare provisionFood provided and regular team lunchesTraining and personal development opportunitiesCareer progression within the businessRegular team events and a welcoming, supportive working environmentIf you're an experienced commercial professional looking for a role where your expertise will be valued, with the opportunity to work flexibly and make a genuine impact, we'd love to hear from you.Apply today!*Full time equivalent – actual salary will depend on hours worked Please review the job details above thoroughly and ensure you're happy with salary, location before applyingTPBN1_UKTJ

Business Development Manager We are actively seeking a Business Development Manager for our St Albans Based client. Must be able to attend the office 3 days per week. Day to day duties include identifying and establishing communication with new clients, developing relationships. Providing detailed and accurate briefs to the onboarding and buying team to assist in developing product ranges from design stage, through the manufacturing process, to ensuring timely communication with internal departments for smooth integration. Produce supporting onboarding documentation, working with the Marketing team as and when required. Maintain an excellent communication channel throughout the initial period, before handing over a successfully integrated account to the relevant account manager. To analyse and report on performance and suggest any improvements with new partners to ensure successful partnerships are grown. Offer new and forward-thinking ideas, identify and suggest market trends & to develop upon these ideas to generate sales. Attend conferences and external events multiple times per year. Strong organisational and analytical ability together with outstanding communication skills. Have a good awareness of garment compositions and manufacturing processes. Positive, confident attitude with a strong work ethic. Experience in contract negotiation. Proactive in establishing, building and maintaining a successful pipeline. In return the company offer a host of benefits including Salary £45K per annum plus commission. Car allowance or company car 4X salary Life Insurance and employee assistance programme Company Pension Staff discount Holiday entitlement for full time employees is 24 days, plus bank holidays. After 1 year's continuous service, from 1 April, holiday entitlement will increase to 26 days, plus bank holidays. After 3 years' continuous service, from 1 April, holiday entitlement will increase to 29 days, plus bank holidays. Apply now

Business Development Manager Location: St Albans, Hertfordshire | Hybrid Salary: £35,000 to £50,000 basic + commission OTE: Up to £70,000 Area: South of England Industry: Fire & Security Ready to take ownership of a territory and make a real impact? We are looking for an ambitious and commercially driven Business Development Manager to join a well established and growing Fire & Security business based in St Albans. This is an excellent opportunity for someone with proven experience within the fire and security industry who enjoys winning new business, developing long term client relationships and seeing opportunities through from initial conversation to signed contract. With more than 25 years in the industry, the business has built a strong reputation for delivering high quality life safety and security solutions. As part of its continued growth, it is now looking for an experienced Business Development Manager to help develop new revenue streams and expand its customer base across the South. With a basic salary of up to £45,000 and OTE of up to £70,000, this is a genuine opportunity to be rewarded for the business you generate. The Role Reporting directly to the Group Sales Director, you will take ownership of developing new business opportunities across the South. You will be responsible for identifying and approaching prospective customers, building strong relationships and converting opportunities into profitable, long term accounts across Fire & Security installation, service and maintenance. This is a varied role combining new business development, relationship building, networking, site surveys, proposals, negotiation and account development. You will: • Identify and develop new business opportunities across your territory • Build relationships with prospective customers across both the private and public sectors • Generate new revenue across Fire & Security installation, service and maintenance contracts • Manage the complete sales process from initial lead generation through to contract mobilisation • Develop a strong and sustainable sales pipeline • Research target markets, customer requirements and competitor activity • Attend networking opportunities and represent the business professionally within the market • Carry out site surveys and work with customers to understand their Fire & Security requirements • Produce professional quotations and tailored commercial proposals • Negotiate and close contracts while achieving agreed revenue and margin targets • Identify opportunities to upsell and cross sell additional services • Maintain accurate pipeline information and sales activity using Simpro • Track performance against KPIs and provide regular updates to senior management What We Are Looking For You will be a confident, motivated and commercially minded sales professional who enjoys creating opportunities rather than waiting for them to arrive. Previous experience within the Fire & Security industry is essential, alongside a proven track record of selling installation projects and ongoing service and maintenance contracts. You will ideally have: • Proven Fire & Security industry experience • A successful track record within Business Development or B2B Sales • Experience selling installation, service and maintenance contracts • Strong new business development skills • Experience managing the full sales cycle • Excellent negotiation and closing skills • Strong account management and relationship building ability • A commercial approach with a focus on profitable, sustainable growth • Confidence dealing with decision makers and senior stakeholders • Excellent organisation and communication skills • The ability to manage your own territory and pipeline effectively Most importantly, you will be a proactive self starter who takes ownership, enjoys developing relationships and is motivated by winning new business. What's On Offer? Alongside a £35,000 to £45,000 basic salary and OTE of up to £70,000, you will join a business that genuinely invests in its people and offers excellent opportunities for development and progression. Benefits include: • 9 day working fortnight, supporting a genuine work life balance • 25 days' holiday plus Bank Holidays • Holiday allowance increasing with service, up to 35 days • Salary sacrifice pension scheme • Death in service insurance at three times basic salary • Employee Assistance Programme • 24 hour GP and mental health support • Continuous professional development through internal Academy and Fast Track programmes • Quarterly development meetings with your line manager • Employee recognition programme • Annual company conference celebrating achievements and future plans • Supportive and collaborative working environment Interested? If you are an experienced Fire & Security Business Development Manager looking for an opportunity where you can take ownership of your territory, build meaningful client relationships and be rewarded for your success, we would love to hear from you. Apply today for a confidential conversation and further information. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT’s Privacy Policy for details on how we manage your data

Enable Group in Hemel Hempstead is seeking an ambitious Quantity Surveyor to join a busy civil engineering and infrastructure contractor. You will manage commercial issues from procurement through to final account on a variety of utilities and civil projects, reporting into the Commercial Manager. The role offers a supportive team, modern offices, and opportunities to develop NEC contract expertise, with exposure to large-scale schemes and long-term client relationships. #J-18808-Ljbffr

Selecta is the European leader of Tech-enabled retail, leading the way in unattended Food & Beverage solutions and Specialist Coffee services. We are hiring a high-achieving strategic Regional Account Manager to manage a patch in the North London, supporting the retention and growth of Key Accounts through robust Account plans, whilst impacting NPS feedback positively. You'll be joining an established collaborative Sales team, working with a business model that breeds success and overachievement, plus given the autonomy to run your own client base. • Our innovative, driven Sales teams and Management possess a wealth of industry knowledge and are ready to support new colleagues in their success, • Attractive patch, with great opportunity (we only have 10% market share across industries) - our Top performers earn £100k +, • Strong ethos on rewarding success through bonuses, sales events, incentive trips (Skiing in Switzerland 2022!), • Exciting Company rebrand underway: complete shift to being a service-led, Client-focussed business, • We are PE-backed and have our own Roastery in the Netherlands, complete with R&D centre, • Operate across 16 countries (providing client & personal growth opportunities), • We provide world class ‘needs-based' Sales training Each opportunity is different and bespoke, with a focus on needs-based selling. Every day is different which takes the monotony and boredom out of the work week! Our Account Managers build strategic plans that deliver client retention and contract renewals, plus expanding the base through successful networking and new business wins: as with all Sales roles you'll be targeted. We're passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It's our purpose. Our world-class brands and service are something to relish. We're international with wide national networks. Our solutions are attendant-free, so they're safe. We never stop innovating. • Seasoned B2B Sales experience, with evidence of growing Accounts and exceeding targets, • Highly collaborative and forward thinking- Must build long-term Account Plans and deliver client satisfaction, • Strong Financial acumen- comfortable managing large volumes of excel data, really good at calculating profitability on complex deals and talking numbers, • Brilliant at Presentations- Creative, able to translate innovation/abstract concepts into tangible solutions for clients, strong at presenting facts and figures both visually and orally, • Goal orientated, Determined, Positive, Problem-Solver - you should embody these qualities! Applicants must have the Right to Work in the UK permanently. In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community. • 25 days of annual leave plus bank holidays, • Life assurance equivalent to 2x your yearly salary, • Five weeks of occupational paid sick leave for added security, • Extended leave policy for greater flexibility, • Free parking at our Head Office and other depot locations, • Unlimited coffee and tea at our offices to keep you refreshed, • Clear career progression paths with development opportunities, • Strong leadership support to help you thrive, • Employee recognition scheme to celebrate your contributions, • Mental health and wellbeing support, including access to mental health first aiders #J-18808-Ljbffr

We are looking for a Business Development Manager with experience selling engineered products, capital equipment or technical solutions into industrial or process environments. BASIC SALARY: Up to £55,000 • Annual bonus linked to business growth, • Pension, • 23 days annual leave This is a hybrid role. You must be commutable to our office in Hertfordshire. Luton, Stevenage, Bedford, Cambridge, St Albans, Milton Keynes, Hemel Hempstead, Northampton, Hitchin Technical Sales Manager, Business Development Manager - Water Treatment, Process Equipment As our Business Development Manager, you will take responsibility for developing existing customers, identifying further opportunities and generating new business where there is a clear fit for our solutions. Initially, the split will be approximately 70% new business and 30% account management. You will be selling technically engineered water treatment and process equipment, working with customers to understand their requirements and develop the appropriate solution. • Sell technically engineered water treatment and process equipment solutions into industrial markets., • Prepare quotations, negotiate commercial agreements and manage opportunities through to completion., • Contribute towards future business growth through market development, commercial strategy and long-term planning. You’ll enjoy building long-term customer relationships and be motivated by winning new business. You're commercially aware, naturally curious and keen to develop your career beyond sales, with an interest in understanding how a successful engineering business operates. Previous experience within water treatment would be beneficial, but we're equally interested in candidates from other technical or industrial sales backgrounds who can demonstrate a consultative approach and the ambition to progress. • A successful track record of generating new business whilst developing existing customer relationships., • Experience selling engineered products, capital equipment or technical solutions into industrial markets., • The ability to understand technically complex products and recommend the right solution for each customer. For over 20 years we've been designing and manufacturing high-quality engineered water treatment systems for customers across a range of industrial sectors. Our reputation has been built on technical expertise, high-quality engineered solutions and exceptional customer service. This role has been created as part of our long-term succession planning strategy. You'll begin by developing your commercial expertise before gaining exposure to wider business functions including operations, finance, production and strategic planning, creating genuine opportunities to progress into senior leadership within approximately five years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Sales Manager, Business Development Manager, Area Sales Manager, Sales Engineer, Key Account Manager, Technical Sales Engineer - process engineering, water treatment, water purification, filtration, pumps, valves, process equipment, industrial automation, process control, manufacturing equipment, industrial machinery, utilities, chemical processing, OEM, engineering, industrial manufacturing. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. REF: SM18676, Wallace Hind Selection #J-18808-Ljbffr

CVUK in St Albans is seeking an experienced Account Manager to join the Sports Pro team. You will manage a portfolio of clients, nurture relationships and ensure timely delivery of projects while identifying opportunities to grow existing accounts.

A leading security solutions provider is seeking an experienced Defence Account Manager to drive sales and expand client relationships within the defence sector. The role requires strong communication and negotiation skills, as well as a deep understanding of defence technology. Candidates should possess proven experience in account management or sales, and a willingness to travel across Northern Europe to meet with clients. This full-time position is based in Hemel Hempstead, England. #J-18808-Ljbffr

Proven experience in a Technical Account Manager, Account Manager or similar client-facing role within an MSP or IT services business. Due to continued growth, our client is looking for a dynamic Technical Account Manager to join the team. A solid technical understanding of managed IT, Microsoft 365

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Smiths Detection Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. The Defence Account Manager is responsible for managing and expanding relationships with clients in the defence sector, focusing on Smiths Detection CBRNE technology solutions (Chemical Biological Radiological Nuclear Explosives). The role requires a deep understanding of defence industry requirements and the ability to align company offerings with client needs. This position involves driving sales growth, maintaining customer satisfaction, and ensuring compliance with relevant regulations. Key Responsibilities: Account Management: • Identify and pursue new sales and business opportunities within the defence sector, including new markets, products, and partnerships., • Act as the primary liaison between the company and its defence clients, ensuring their needs are understood and met., • Conduct regular client meetings to discuss ongoing projects, future needs, and potential new opportunities., • Work in close partnership with the sales order intake team to ensure timely and accurate delivery of quotations and sales proposals to prospects., • Together with the Defence Business Development Manager, develop and implement strategic account plans to achieve sales targets and expand market share., • Prepare and deliver compelling presentations and proposals tailored to the unique needs of defence clients. Technical Expertise & Product Knowledge: • Maintain a deep understanding of the company’s defence technology offerings, including IMS, CBRNE, and digital solutions., • Provide clients with expert advice and guidance on the best solutions to meet their specific defence needs., • Collaborate with the technical team to ensure the successful implementation and integration of technology solutions. Compliance & Regulations: • Ensure all sales activities and client interactions comply with relevant defence industry regulations and company policies., • Stay informed of changes in defence procurement processes, export controls, and other regulatory requirements. Customer Satisfaction & Support: • Monitor customer satisfaction levels and work proactively to resolve any issues or concerns., • Coordinate with the customer support and service teams to ensure timely and effective delivery of products and services., • Collect and analyse client feedback to improve offerings and customer service. Reporting & Analysis: • Provide regular reports to senior management on account performance, sales forecasts, and market trends., • Analyse market conditions and competitor activities to identify risks and opportunities. Qualifications: • Proven experience in account management or sales within the defence or technology sectors., • Strong understanding of defence technology, procurement processes, and industry regulations., • Excellent communication, negotiation, and presentation skills., • Ability to work independently and manage multiple priorities in a fast-paced environment., • Willingness to travel across Northern Europe, as and when needed to meet with clients and attend industry events., • SC Cleared or eligible for SC Clearance. Preferred Skills: • Experience working with government contracts and defence procurement., • Familiarity with military concepts of operations relating to CBRNE technologies., • Strong problem-solving skills and the ability to think strategically. Working Conditions: • You can be based anywhere in the UK, but this role will require travel to client sites, military installations, and industry conferences across the Northern Europe region., • Some projects may involve working in secure environments with strict confidentiality requirements. Diveristy & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc) • Mid-Senior level, • Full-time, • Sales and Business Development, • Security and Investigations, Defense and Space Manufacturing, and Military and International Affairs Referrals increase your chances of interviewing at Smiths Detection by 2x Get notified about new Account Manager jobs in Hemel Hempstead, England, United Kingdom. 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We are working with a growing licensed sportswear company offering teamwear, education, retro and professional collections. They are looking for an experienced Account Manager to join their Sports Pro team in St Albans. You will manage a portfolio of clients, build strong relationships and ensure the successful delivery of projects. You will also identify opportunities to grow existing accounts while working closely with internal teams. • Act as the main point of contact for clients, • Build trusted, long-term customer relationships, • Manage projects and ensure timely delivery, • Provide regular progress updates to stakeholders, • Forecast and track account performance, • Identify opportunities to grow existing accounts, • Resolve client queries and escalated issues, • Collaborate with internal teams to deliver excellent service, • Previous account management or client services experience, • Strong communication and relationship-building skills, • Excellent organisation and commercial awareness, • A proactive, solutions-focused approach, • Ability to manage multiple accounts and prioritiesExperience in sportswear, apparel or retail is beneficial, • Candidates must be able to drive, • Bonus scheme and performance bonus, • Profit sharing, • Private medical insurance, • Company pension, • On-site parking, • Company events, • Casual dress This is a full-time, Monday-to-Friday role based in St Albans. #J-18808-Ljbffr

We are actively seeking a Business Development Manager for our St Albans Based client. Must be able to attend the office 3 days per week. Day to day duties include identifying and establishing communication with new clients, developing relationships. Providing detailed and accurate briefs to the onboarding and buying team to assist in developing product ranges from design stage, through the manufacturing process, to ensuring timely communication with internal departments for smooth integration. Produce supporting onboarding documentation, working with the Marketing team as and when required. Maintain an excellent communication channel throughout the initial period, before handing over a successfully integrated account to the relevant account manager. To analyse and report on performance and suggest any improvements with new partners to ensure successful partnerships are grown. Offer new and forward-thinking ideas, identify and suggest market trends & to develop upon these ideas to generate sales. Attend conferences and external events multiple times per year. Strong organisational and analytical ability together with outstanding communication skills. Have a good awareness of garment compositions and manufacturing processes. Positive, confident attitude with a strong work ethic. Experience in contract negotiation. Proactive in establishing, building and maintaining a successful pipeline. In return the company offer a host of benefits including • Salary 45K per annum plus commission., • Car allowance or company car, • 4X salary Life Insurance and employee assistance programme, • Company Pension, • Staff discount, • Holiday entitlement for full time employees is 24 days, plus bank holidays. After 1 year's continuous service, from 1 April, holiday entitlement will increase to 26 days, plus bank holidays. After 3 years' continuous service, from 1 April, holiday entitlement will increase to 29 days, plus bank holidays. #J-18808-Ljbffr

Head of Transactional Finance – (AP & AR) - FTC Are you an experienced finance leader with exposure to managing and motivating large teams within a transactional finance environment? We’re exclusively partnered with a large Retailer in Hertfordshire as they look to hire a Head of Transactional Fin Ops to lead a team of 17 across AP & AR on a 6-month Fixed Term Contract. • ~£4bn turnover and operating more than 1000 sites nationwide, • The leader in its field, with continuous plans for acquisitions, • Worked with Aila for several years with a high progression & retention rate, • Focused on sustainability with an excellent culture and environment Managing an AP Manager & AR Manager and supporting with their teams of 9 and 6. For all areas of responsibility the Head of Fin Ops is required to ensure that Ledger balances are well managed, current with negligible aged items, that associated Ledger and Balance Sheet Control Accounts are fully reconciled monthly and that the teams are motivated and high performing. • Ensure all Billing and settlement is delivered in a timely and accurate manner, • Drive forward improvements in processing to increase efficiency and accuracy, • Review and approve credit notes, • Engage with the wider business to resolve escalated issues and suggest improvements to and further develop the systems, and processes, • Key areas for improvement are with respect to streamlining and automation of processes, • Lead a high performing, motivated team that are able to process large volumes accurately and efficiently, • Lead projects as required by the Finance Director, Finance Operations to ensure that balances on the creditors’ ledgers are in line with expected cash inflow & business spend post month end, • Ensure all cash receipts and payments are allocated on Creditors Ledgers, • Ensuring that all payments are made by Purchase ledger within terms and that the remaining open balances are reconciled to supplier statements, • Suggest improvements to and further develop the systems and processes, • Lead the simplification of expenses and mileage processing, • Lead the response to audit demands that are complex and high volume, • At least 8 years’ experience leading high volume, complex processing teams, • A good understanding of the trading account process, accounting reconciliation techniques and Balance Sheet Control Accounts, • Demonstrable leadership skills, experience managing and motivating large teams, • Excellent organisational skills with the ability to prioritise tasks and to work to deadlines, • Ability to achieve targets whilst maintaining accuracy, • Ability to develop positive working relationships with colleagues and external contacts, • Strong written and verbal communication skills, attention to detail, and the ability to communicate effectively, • Hybrid working (3 days in St Albans, 2 remote) We want to hear from you if you're excited about this opportunity and believe you have what it takes to excel in this role. Apply now for further information. Aila is a specialist finance recruitment business dedicated to providing the best jobs to the best people. We operate as an extended arm of our client's business and a career coach for our candidates' ongoing development. Not quite the right role for you? Contact us to discuss other opportunities and start a partnership with a finance agency that puts you first. #J-18808-Ljbffr

AtBlackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com Permanent Hybrid, full time, 35 hours per week Reporting to Manager, Client Services We are looking for someone who has a passion to co-ordinate & over see projects through to completion.The Strategic Relationships team drives the development of new and existing brands across BHN’s channels. Partner Enablement is responsible for coordinating the onboarding, maintenance and enhancement of partner products, ensuring brands are accurately set up, supported and available across relevant BHN channels to maximise their potential and deliver business objectives. • Coordinate the end-to-end onboarding process for new brands and products across EMEA., • Liaise with Business Development, Strategic Partner Account Managers, Distribution Partner Account Management, Original Content, Implementation and Onboarding, Product Implementation, Supply Chain, Marketing and Incentives Sales teams across the region., • Work directly with Card Partners to gather the information, assets and supporting documentation required for product onboarding., • Complete the required system setup and maintain accurate implementation tracking, escalating issues that may delay progress., • Coordinate stakeholders and follow up on agreed actions to ensure delivery against deadlines., • Review and improve onboarding processes to ensure they remain effective, scalable and aligned with business requirements., • Deliver clear and timely communications on pipeline activity, onboarding progress, product launches and key updates., • Raise, track and help resolve issues affecting new product launches, updates or ongoing partner activity., • Coordinate product changes and updates, including imagery, terms and conditions, customer service information and other supporting content., • Facilitate marketing asset approvals with Card Partners, including requirements relating to intellectual property compliance., • Prepare and provide defined monthly reporting for Card Partners, together with ad hoc support for Account Management teams., • Act as a day-to-day point of contact for Card Partners, responding to and resolving a range of operational queries., • Build strong relationships across the business through effective communication by email, telephone and face-to-face interaction., • Flexible, confident and tenacious interpersonal style, with the ability to positively influence internal and external stakeholders at all levels., • Fluent written and spoken English., • Experience coordinating programmes, projects, onboarding or operational implementation., • Ability to build and maintain effective working relationships with a high degree of professionalism., • Analytical approach with strong problem-solving skills and attention to detail., • Strong written and verbal communication skills., • Self-motivated, organised and able to manage competing priorities effectively.Proficient in Microsoft Office, including Word, Excel and PowerPoint., • Passionate team player who is proactive, collaborative and results-driven. Employment is contingent upon the successful completion of a background check. • Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave., • Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests., • Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card., • Flexibility & Engagement: Office group activities and support for physical and mental health., • Recognition: Participate in Flyers, our leading recognition program with financial rewards., • Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs. Candidate Journey at BHN: • Stage 1: Shortlisting of suitable candidates, • Stage 2: Screening Call, • Stage 3: Interview(s) with Hiring Manager(s), • Stage 4: Feedback/Hired Join us and be part of a company that’s shaping the future of branded payments. Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr

A leading company in HVAC services is looking for a Service Account Manager to manage customer portfolios and enhance service delivery. The role requires proven experience in account management and strong collaboration skills. Ideal candidates are data-driven and capable of fostering long-term client relationships. Competitive salary and benefits offered, including 25 days annual leave and private medical insurance. #J-18808-Ljbffr

Placed within our contract management team (as part of our group legal and compliance function), a Contract Manager will be responsible for the in-life contract management of one or more key accounts for Computacenter; ensuring any change to service requirements, service levels, charges, and other contractual parameters are managed effectively to mitigate risk, and to maintain / grow account profitability. Working as a Contract Manager you will be involved in matters of contract interpretation, assurance of project contracting and will be seen as a trusted advisor, working in collaboration with the Service & Account Management functions. In this capacity a Contract Manager will become heavily involved in managing and handling disputes and negotiations, with the intent of ensuring a positive outcome for Computacenter. You will need to bring problem solving skills, knowledge of contracts and the ability to draft and review contractual terms, knowledge of IT services and proven relevant experience in previous roles to succeed in this role. Contract Managers are a key conduit for the Service & Account Management teams into the legal function and are therefore also client facing, and there will be a requirement for travel as a result (which is client dependent). • Create and maintain relevant contractual and commercial control documentation (e.g. Contract Calendar; Change Control Log, W@R Register etc); with the assistance of the assigned Legal Adviser as appropriate, • Obligations Management: tracking of key customer and supplier obligations required to be fulfilled, • Ensure Charging, Relief and Change Control and other key contract and commercial mechanisms are operated in accordance with the contract and the Change Policy, • Draft Complex CCNs and other ancillary contract documentation such as updated conformed contracts and Financial Models as required by the terms of the Contract, • Act as the principle contact for sales and operational teams on contract issues and single point of contact for escalation to legal advisers, • Act as a trusted adviser to sales and operational teams to assist in delivering contractual obligations and to assist in identifying commercial and contractual solutions to in life issues, • Interface with Customers and internal departments to understand Contract Change / and additional service requirements and negotiate certain contract terms, • Liaise with and escalation to relevant Group area for policy queries and act as a subject matter expert in managing the contract in accordance with appropriate Company Policies e.g. Commercial Policy, • Implementation of best practice regarding Deal Risk: i.e. pro-active monitoring of key risks identified at bid stage and ensuring risks are identified, tracked and reviewed on a regular basis by the Account Team, • Provide accurate feedback with assigned Legal Adviser to pre-sales functions regarding deviation from modelled solutions and issues in contract operation, • Proven experience managing large and complex contracts, • Good standard of drafting capability, • Ability to work within senior teams and advise and escal as appropriate, • Ability to understand and manage complex risks and issues, • Good communication skills and ability to operate across different levels of management and senior management, • Understanding of managed service commercials including P&L, Balance Sheet and associated internal finance systems, • Excellent Project Management and planning skills on major contract negotiation, • Experience of dispute resolution, • "Can do" attitude to problem solving within team dynamic, • Work closely and collaboratively with the assigned legal adviser. #J-18808-Ljbffr

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Site Maintenance Engineer Location: Hemel Hempstead, Hertfordshire Job Type: Full-time, Permanent, 36hrs p/w Join one of the UK's most technically diverse product testing laboratories, where you'll maintain bespoke electrical and mechanical test equipment used to evaluate everything from fire safety systems, construction products to PPE and life protection equipment. Every day is different. Every test rig is different. Every engineering challenge is different. If you enjoy fault-finding, improving equipment and working on bespoke machinery your unlikely to find anywhere else, this is an opportunity to build a career in a truly unique engineering environment. • Assist in the delivery of preventive maintenance tasks throughout the site, • Support the reactive maintenance activities reported by members of staff specifically in regard to the plant, • Carry out audit and inspection of critical assets identified by the Maintenance and Development Manager, • Assist the design and projects team when required on larger capital expenditure works, • Hosting contractors that assist in both preventative and reactive works, • Consulting on software and hardware improvements, • Formal mechanical or electrical engineering qualification, • Able to demonstrate fault finding skills utilising techniques such as RCA, • Previous experience in routine maintenance and breakdown repair of industrial equipment/machinery, • Good communication skills, willingness to participate in team discussions and activities, • Ability to create ideas, understand the need for change and embrace it, • You’ll be solution focused, with a “here to help” attitude. You’ll need to have good people skills to enable you to identify root cause issues, and work with other to resolve them, • We need to keep records of all work carried out, so you need good admin skills BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training, and development with the inclusion of • Annual Bonus, • Contribution Based Pension, • Private Healthcare, • 27 Days Annual Leave + Bank Holidays, • Income Protection & Life Assurance BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability orimpairment throughout out our recruiting process,please inform your Talent Acquisition Partner. BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. #J-18808-Ljbffr

Territory: South West & Wales Company Overview Our client is a global leader in hearing healthcare and medical technology, with an established international presence and a strong reputation for innovation, clinical excellence and customer-focused solutions. The organisation works closely with healthcare professionals across the NHS and private healthcare sectors, providing specialist medical solutions designed to improve patient outcomes and access to care. Our clients are looking to appoint a commercially driven Regional Account Manager to develop customer relationships and drive growth across an assigned territory. Role Overview Working across an assigned territory, you will be responsible for driving sales growth, developing new and existing accounts, identifying commercial opportunities and building strong relationships with healthcare professionals. You will work closely with clinical and commercial stakeholders across the NHS and private healthcare sectors, providing product, clinical and technical support while identifying opportunities to develop the territory and improve patient pathways. The portfolio includes hearing implants and you will be selling to surgeons, audiologists, nurses and administrative teams. Key Responsibilities • Manage and develop an assigned territory, delivering agreed sales and growth targets., • Develop new accounts and maximise opportunities within existing customers., • Build strong relationships with clinical and non-clinical healthcare professionals., • Identify new business opportunities and develop effective account plans., • Develop referral networks and identify opportunities to improve patient pathways., • Provide product, clinical and technical support and training to customers., • Support relevant procedures, customer events, exhibitions and product launches., • Monitor sales activity, market developments and competitor activity., • Maintain accurate CRM records and provide regular performance reporting., • Work closely with internal teams to deliver excellent customer service., • Share customer feedback and market intelligence to support wider commercial strategy., • Identify emerging customer needs and opportunities for sustainable business growth. Person Specification The ideal candidate will have: • Experience in medical device, healthcare or B2B technical sales., • A proven track record of achieving commercial targets., • Strong account management and business development skills., • Experience working with NHS or healthcare organisations., • Excellent communication, influencing and relationship-building skills., • A proactive, commercially driven and customer-focused approach., • Experience in ENT, Audiology or medical devices would be advantageous. JBRP1_UKTJ

?Location: Home office based in the UK. Open to UK residents with an existing right to work. We are working with an internationally renowned distributor of speciality chemicals and functional additives. They have an exciting opportunity for an ambitious sales professional to take on the role of Account Manager, growing and developing business within the high temperature, ceramics, electronics and foundry markets. You will have an opportunity to drive growth utilising your market and technical knowledge. Building strong relationships in highly competitive and fast paced markets. Your responsibilities: Sales experience in core market segments of high temperature, ceramics and electronics. Commercial stewardship of named industrial customers. Maintaining and growing the profitability of the business across the customer base and promoting new and existing products. Working closely with Product Managers, and other stakeholders for support and technical expertise so you can drive your business forward. Business analysis to identify gaps and new opportunities. Managing all aspects of the business relationship around samples, opportunities, visit reports, quotations, and price renewal campaigns. Travel to visit customers to build and maintain close relationships ? Understanding customer needs to enhance product penetration. Conducting customer profiling and market research to target your approach with cross selling and application-based sales. Coordinating and rolling out product promotion campaigns with the support of the marketing team. Understanding an extensive product portfolio and application to effectively promote and fit to your customer base. Attend continued technical product training to enhance sales capabilities. To help formulate strategy within the relevant market sectors within the UK and rest of Europe. Ideal Candidate: Strong numeracy and analytical skills. Strong negotiation skills for commercial and wider business. Proven track record of developing commercial growth in the chemical industry. Motivated to win new business. Self-motivated, disciplined, and resilient, with a ‘can-do', flexible attitude. Understanding the importance of data, accuracy and reporting methods to support business activity. Strong interpersonal and communication skills. Excellent attention to detail. Full UK driving license. Our client cannot support visa applications. You must have an existing right to work in the UK. JBRP1_UKTJ

New Business Development Manager (Security Systems) Location: Hatfield Salary: £65,000 – £70,000 per annum + Uncapped Commission + Company Vehicle + Full Benefits Package Job Type: Full-Time, Permanent Job Description – New Business Development Manager We are recruiting for an experienced New Business Development Manager to join a well-established electronic security systems company based in Hatfield. The role focuses on identifying and securing new business opportunities across CCTV, Access Control, Intruder Alarm and Integrated Security Systems within the commercial and enterprise sectors. This position offers the opportunity to work with industry-leading security solutions and develop relationships with end users, consultants, M&E contractors and main contractors, making it ideal for an ambitious sales professional looking to grow their career within the security industry. Key Responsibilities – New Business Development Manager • Identifying and winning new business opportunities across London, the Home Counties and the South East • Selling CCTV, Access Control, Intruder Alarm and Integrated Security solutions • Building relationships with end users, consultants, M&E contractors and main contractors • Generating new leads through networking, referrals and business development activity • Managing the full sales cycle from initial enquiry through to contract award • Preparing quotations, proposals and tender submissions • Working closely with the design and operations teams to deliver customer solutions • Achieving agreed sales targets and business growth objectives • Maintaining accurate records using the company CRM system • Representing the business professionally at customer meetings and industry events Skills & Experience – Business Development Manager • Experience as a Business Development Manager, Sales Manager, Account Manager or Business Development Executive within the Electronic Security or Fire & Security industry • Strong knowledge of CCTV, Access Control, Intruder Alarm or Integrated Security Systems • Proven track record of winning new business and developing client relationships • Experience selling into commercial or enterprise environments • Excellent communication, negotiation and presentation skills • Self-motivated with the ability to work independently • Full UK driving licence (essential) Salary & Benefits – New Business Development Manager • £65,000 – £70,000 basic salary (depending on experience) • Uncapped commission structure • Company vehicle or car allowance • Pension scheme • Annual leave entitlement • Laptop and mobile phone • Expenses covered • Ongoing product and manufacturer training • Excellent career progression opportunities • Full benefits package Key Words Business Development Manager, New Business Development Manager, Security Sales Manager, Security Systems Sales, Electronic Security Sales, Fire & Security Sales, Security Account Manager, Sales Executive, Business Development Executive, CCTV Sales, Access Control Sales, Intruder Alarm Sales, Integrated Security Systems, Enterprise Security Systems, Commercial Security Systems, CCTV Systems, IP CCTV, Access Control Systems, Intruder Alarms, Video Surveillance, Security Solutions, Genetec, Lenel OnGuard, C•CURE, CCURE 9000, Gallagher, Paxton, Hikvision, Axis, Bosch, Honeywell, Avigilon, Hatfield, Hertfordshire, London, Home Counties, Business Development, New Business, Sales Manager, Technical Sales, Security Systems. TPBN1_UKTJ

Direct message the job poster from Mitsubishi Electric Service Account Manager Using customer insight to drive retention, grow customer value, and build long-term partnerships. Location: Travellers Lane, Hatfield, AL10 8XB | Competitive Salary + Bonus + Car + Benefits You don’t need to be an HVAC expert to succeed in this role – but you do need commercial instinct, a structured mindset, and the drive to build something new. Maybe you’ve managed a complex account portfolio and turned it into a retention engine. Maybe you’ve helped service teams deliver on commercial promises. Maybe you’ve taken CRM adoption from checkbox to game-changer—building dashboards, tracking performance, and turning customer data into real insights. Or maybe you’ve built long-term client relationships based on value, not volume. If you know how to take customer information from data into insight, turn insight into action, and relationships into results — this could be your next strategic step. This is your chance to shape a brand-new role with Mitsubishi Electric – a market leader in commercial heating and cooling, driving the low-carbon agenda and transforming service and maintenance. You’ll be the first dedicated Service Account Manager in our aftersales business, focused on maximising value from the customers we already have. • Manage a portfolio of commercial service customers – across maintenance contracts, commissioning, spare parts, and digital connected (IoT enabled) services, • Build long-term relationships that drive renewals, reduce churn, and increase customer lifetime value, • Use customer data, feedback, and service insights to continuously improve performance, solve problems early, and drive smarter decision-making, • Collaborate with business development, customer support, and field service operations teams to ensure our service delivery matches customer expectations, • Identify and action growth opportunities – from enhanced service coverage to connected diagnostics and remote monitoring, • Balance commercial opportunities with service capacity – helping ensure we scale responsibly, not reactively, • Own customer metrics – tracking renewals, usage, revenue, and satisfaction across the team’s portfolio, • Play a key role in our shift from transactional selling to lifecycle partnerships – focused on long-term customer value, not just short-term wins, • Proven experience in account management, service delivery, or customer success within a technical or contract-based environment, • Confidence managing service contracts, renewals, and long-term customer relationships, • Strong capability with CRM platforms and customer data – ideally having championed or improved CRM use in your current or previous team, • A structured, analytical mindset – comfortable working with dashboards, reports, and KPIs, • Excellent collaboration skills – able to work cross-functionally with service, engineering, technical, and commercial teams, • Digital curiosity – interested in how connected technology and remote diagnostics can enhance service outcomes, • (Bonus) Experience in B2B services, engineering, or commercial HVAC/technical sectors We’ve built a strong sales engine but now we need the infrastructure to retain and grow our customer base. This role is critical to delivering that shift. You’ll be building the systems, relationships, and insights that underpin our long-term growth. In return for your commitment, we offer: • 25 days annual leave plus bank holidays (rising to 27 with service), • Pension scheme and life assurance, • Group Income Protection Scheme, • Private Medical and Dental Insurance (single cover funded by Mitsubishi), • Employee Assistance Programme Ready to own a high-impact portfolio, shape a new strategic role, and lead our shift to lifecycle growth? Apply now and help us build the future of commercial HVAC services at Mitsubishi Electric. #J-18808-Ljbffr

Perfect Management Limited is seeking an Account Manager in the UK telecoms sector. You will manage your own client base, handle inbound calls and queries, and work to resolve issues in a fast-paced environment.

DHL Supply Chain’s DigiHaul team in Hatfield offers a hybrid role with travel, combining logistics expertise with a growing digital freight marketplace.You will own key customer accounts, drive performance and growth, and contribute to the ongoing success of the DigiHaul platform.You’ll collabor

Our client seeks an enthusiastic, confident and creative sales account executive, sales, senior customer service, account manager or internal sales executive who enjoys working in a busy, customer orientated environment. You will be expected to proactively call not more than 50 customers a week to h

Business Development Manager - ITAD Services UK Remote - Regular UK customer Travel Up to £65k basic + Car allowance + £85k-£100k OTE + Benefits Redline Group is recruiting on behalf of a genuine global leader in IT Circularity and Sustainability services for a Business Development Manager to support the on-going growth of their UK operations. This is a pivotal, commercially focused role where you will combine technical understanding of enterprise IT environments with consultative sales expertise to manage existing key accounts and develop new business opportunities across IT asset lifecycle, data security and circular economy services. The Opportunity As a Business Development Manager, you will: • Drive new business opportunities across IT Asset Disposition (ITAD), secure data destruction, reverse logistics, and chain-of-custody solutions, • Manage existing key accounts and grow new organic business opportunities within these, • Engage with IT Managers, Procurement, Facilities and Sustainability leaders to understand infrastructure and compliance requirements, • Deliver consultative, solution-led sales tailored to complex lifecycle and environmental objectives, • Develop compelling proposals, RFP responses and commercial models, • Collaborate closely with operations, compliance and client solutions teams to scope and deliver technically sound service solutions, • Maintain strong post-sale relationships to identify account growth opportunities Key Requirements • 3-5+ years' experience in technical sales, business development or solution consulting, • Background within IT services, managed services, hardware lifecycle, recycling or related sectors, • Strong understanding of IT infrastructure, compliance requirements and lifecycle management, • Proven ability to manage and convert a sales pipeline independently, • Experience leading technical presentations and supporting complex RFP processes, • A genuine interest in sustainability, circular economy and green technology Why Apply? • Join a globally recognised organisation at the forefront of circular IT and sustainable technology solutions, • Play a key role in delivering the UK growth strategy, • Work within a collaborative, technically strong environment, • Be part of a business driving measurable environmental impact For more information or to apply for this Senior Business Development Manager position, please contact Yuon Skelton on 01582 878 829. JBRP1_UKTJ

We arelooking for an exceptional part-time Client Account Manager to help us build strongrelationships and deliver outstanding work. This role is ideal for someone whohasalready builta strong foundationinagency accountmanagement, andis now looking for greater flexibility — butisn’tdonewith learn

The Senior Client Account Manager will lead the firm’s client‑centric strategy by driving the Key Account Management programme and embedding a culture of client listening and data‑driven decision‑making. Develop and maintain strategic account plans for Key Accounts and other accounts, as agr

You will renewals, servicing, and work with insurers to secure the best outcomes for clients, joining a respected broker with a strong market name and a varied client book. Stride Resource Management is seeking a Commercial / Corporate Account Handler in Newcastle, offering hybrid working (3 days in

Job Title: Client Account Manager. Worth Recruiting are seeking a talented Client Account Manager on behalf of a successful national conveyancing services company. What You'll Be Doing (Key Responsibilities) as an Client Account Manager:.

Opto Talent Ltd is seeking an Account Manager to take ownership of 10-15 active client accounts in a fully remote role, delivering impactful campaigns and building strong relationships across client teams. You will lead the service team, analyse performance data to maintain peak efficiency, and repo

Manage client relationships, project delivery, and ensure budgets are met.

Seeking a skilled Account Manager with a technical background in Mechanical & Electrical Engineering for a leading UK provider of M&E products and services.

Client Account Manager role in B2B tech consultancy, focusing on new business development and client retention within UK grocery and retail sectors.

Seeking an experienced Account Manager for a leading M&E products provider in Nottingham. The role focuses on building client relationships, generating new business, and managing a portfolio of accounts within the commercial construction sector.

Client Account Manager for a B2B consultancy, focusing on new business development and client relationship management in the UK grocery, foodservice, and retail sectors.

Seeking a Client Account Manager near Newton Abbot to build client rapport and support business growth.

As a 3DEXperience Transverse Project Manager, you will join the “Unified Data Management” Product within the “One PLM” Product Service Line, accountable for 3DExperience Solution Architecture, Design, and transverse projects.

Delivering an exceptional client experience. As a Property Consultant, you’ll build your own client base and become a trusted advisor to buyers, sellers and investors across Dubai. Generating new business and developing your client base.

Strategic Account Manager - Munich, Germany. Die Position des Strategic Account Managers ist eine einzigartige Gelegenheit f r eine Fitness-Fachkraft mit ausgepr gten F higkeiten im Stakeholder-Management und in der Neukundengewinnung, unser Team zu verst rken. Dar ber hinaus nutzen Sie Ihre Erfahru

As our Product Data Operations Manager, you'll play a critical role in ensuring accurate, consistent and timely product and operational data across our Hotels & Restaurants estate. Product Data Operations Manager - Dunstable. Product Data Operations Manager.

Working closely with the General Manager and wider leadership team, you'll develop strategies that improve member acquisition, retention and overall club profitability. Work closely with the General Manager to support day-to-day operations. Sales and Retention Manager - Dunstable.

Reporting directly to the General Manager, you'll lead sales activity, coach colleagues to perform at their best and ensure every member journey is seamless from first enquiry through to long-term loyalty. As Sales & Retention Manager, you'll take ownership of membership growth, member engagement an

Team leadership experience possibly as a Senior Sales Consultant, Sales Manager, Assistant Manager, Club Manager, Fitness Manager or PT Manager. Cluster Sales Manager - Health & Fitness - Luton. We are looking for a Cluster Sales Manager to drive membership sales at several state-of-the-art fitness,

Regional Account Manager - School Football Tours - Brighton, East Sussex. Confidence balancing business development activity alongside repeat customer-based account management. You will play a key role in shaping the future growth of the MasterClass football programme, using your market knowledge an

Candidates must have experience managing 3–7 client accounts simultaneously, with strong organisational and account management skills. Partner closely with your CST counterpart so nothing falls in the gap between the platform and the account — support patterns feed your account plan, and your ac

Account managers who prefer managing existing relationships over new business acquisition.