Customer experience manager jobs in SittingbourneCreate job alerts

In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable experience to help you take your next step in management. It means you'll tackle everything from ordering stock to training employees, and from checking product displays to delivering sales targets. It feels great to be part of a business that does things its own way and achieves fantastic results while doing so. You will also receive an additional premium of £4.00 per hour whilst running the store. AMRT1_UKTJ ...

Covering a site in Sittingbourne, Kent with another site in Maidenhead. Electrical Engineer to work with the Account Manager and support the client’s facilities teams, carry out daily checks of all assets across the sites, complete PPM, reactive tasks, compelling reports, manage contractors, permits, RAMS, HSE, and provide engineering knowledge to the team. The role is for a full‑time engineer to manage three sites at two locations, travelling between sites via a vehicle provided. • Complete all PPMs within SLA., • Carry out reactive tasks., • Operate all systems within the facility in a competent, effective, and efficient manner., • Control all activities relating to the technical and efficient operation of the installed building systems, including all MEP assets and compliance with statutory regulations., • Work flexible schedules, including extended or non‑standard hours, to ensure optimal service delivery and client satisfaction., • Attend weekly operations meetings and client meetings as requested in a professional, effective manner., • Manage the client’s CAFM systems, keeping within green SLA’s & KPI’s, ensuring updates are added with sufficient data., • Assist the Account Manager in completing the monthly and quarterly engineering report, noting significant events or activities., • Ensure the asset database is correct and up to date., • Manage onsite critical spares, including maintaining site stock register and monthly auditing., • Compile incident & near‑miss reporting and after‑action reviews for any critical incident., • Ensure all operational issues are brought to the Account Manager’s & customer’s attention and provide all relevant reports with recommendations., • Promote a safety‑first culture in line with the JLL Cardinal Rules of Safety are adhered to., • Act as the primary point of contact for all engineering‑related matters from the client teams., • Ensure that the contract efficiently meets all the relevant KPI & SLA requirements., • Take ownership of the client’s needs and maintain good communications with the customer to build a stable relationship., • Complete all requested work in a professional and proactive manner., • Communicate clearly and effectively with your manager and clients at all times., • Assist the management team in producing quotations by providing accurate and high‑quality information when extra works are identified., • Provide accurate timesheet information weekly and on time., • Ensure the company is always presented in a good light., • Escalate any major site issues or incidents to your line manager as soon as possible once noticed., • C&G Level 2 and 3 Diploma Electrical Installation., • C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3., • Test & Inspection., • 18th edition certificate., • Basic plumbing skills., • Strong electrical & mechanical maintenance experience., • Knowledge of heating and air conditioning systems., • Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required., • Sound understanding and experience of meeting health & safety obligations with regards to maintenance activities., • Good communication and organisation skills., • Positive ‘can do’ attitude., • Ability to work on own or as part of a team. #J-18808-Ljbffr

Position: Service Engineer Location: Queenborough, Kent Hours: Monday – Thursday 08:30am – 17:00pm and Friday 08:30am – 16:00pm (39.00 Hours Per Week) Reports to: Workshop Manager We are looking for a Service Engineer to join our busy workshop team, working primarily in-house with occasional site/field work. You will be involved in the repair, overhaul, maintenance and servicing of marine and industrial driveline equipment, including transmissions, torque converters, axles and associated products. This is a great opportunity to broaden your mechanical experience within specialist driveline applications, backed by strong brands and an international group. • Strip, examine, diagnose, and repair customer equipment in the workshop as directed by the Workshop Manager/Foreman., • Carry out repairs, maintenance and servicing at customer premises or other sites when required., • Work on a wide range of marine and off-highway driveline systems and components., • Adhere to all company working practices, safety standards and reporting procedures., • Complete all required job documentation and any other tasks as assigned., • Recognised qualification or proven industry experience in mechanical engineering., • Comprehensive engineering knowledge and strong awareness of safety requirements., • Sound knowledge of general engineering equipment service and repair; driveline experience is an advantage., • Competent in using measuring equipment., • Basic knowledge of electrical and hydraulic systems beneficial., • Full driving licence., • Ability to use computer programs for works management and report writing., • Competitive salary with profit-related bonus., • Company pension scheme., • 25 days’ annual leave plus English bank holidays, with the option to buy an additional 5 days., • Salary sacrifice benefits (e.g. Tax-Free Childcare, EV Car Scheme, Cycle2Work)., • Additional benefits such as financial advice, health and gym discounts, shopping schemes., • Mobile phone and laptop., • Detailed and comprehensive training programme, career development and mentorship., • Warm, open working environment with a management open-door policy., • Potential for travel., • Part of an international group (Axel Johnson International), offering wider resources and progression opportunities. MIT provides innovative engineering solutions and services to the marine, industrial and transport sectors, specialising in driveline systems and bespoke engineering projects. As part of Axel Johnson International, we are backed by a global industrial group of more than 200 companies in 35 countries. We are committed to diversity, inclusion and equality, with initiatives such as employee resource groups, diversity training and partnerships supporting under-represented groups. We actively encourage applications from women and ethnic minorities and aim to provide a supportive, respectful and continuously improving working environment. If you are a mechanically minded engineer looking to develop your skills within a specialist driveline environment, we would like to hear from you. #J-18808-Ljbffr

A leading construction materials manufacturer is looking for a Project Specification Manager to support operations in the South West. This role involves specifying Knauf Drywall systems, managing communications with stakeholders, and converting specifications into confirmed orders. Candidates should have a construction-related qualification, customer-facing sales experience, and strong analytical skills. The position offers a salary of £50,000 - £55,000 plus bonuses and benefits, fostering a collaborative and inclusive environment. #J-18808-Ljbffr

As a Group we are a global manufacturer of construction materials and our 43,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment. • Do you have experience ensuring data complies with legislative and industry standards?, • Are you highly organised and detail‑oriented?, • Are you experienced using SAP or a similar ERP system for day-to-day tasks? If so we would welcome your application. The Assistant Product Manager will work marketing, technical, and product management functions of the commercial team to ensure that appropriate product, system, and performance data is both up‑to‑date and visible across all appropriate systems in line with group and regulatory frameworks. Product Data & Documentation Creation and Management: • Collaborate with the Product Management Team to create key documents such as Declaration of Performances (DoPs) and Safety Data Sheets (SDS)., • Ensure all documents are reviewed and signed off by the Product and Technical Teams before publishing., • Manage the placement of approved documents across appropriate platforms, ensuring accessibility for internal and external stakeholders., • Creation of product codes and keys within the SAP system, including subsequent housekeeping for those attributes under the remit of the Product Team. Data Management & Industry Platforms: • Create, own and review an enhanced minimum data standard for Knauf., • Oversee and maintain data sets for industry specification platforms such as National Building Specification (NBS) and Knauf System Finder, as well as internal platforms such as the Document Management System (DMS)., • Coordinate all documents, data sets, and links across the tools, including management of change documentation and processes., • Ensure all technical and marketing data is accurate, up‑to‑date, and compliant with legislative and industry standards., • Develop and maintain product performance dashboards for the Product Management Team, providing insights into product performance and trends. Compliance & Audit: • Contribute to the data sets contained within the Code for Construction Product Information (CCPI) submissions., • Create and maintain a product data audit and roadmap to completion., • Work closely with the Technical Advocacy Director to ensure compliance with legislative requirements in terms of marketing and technical data storage., • Collaborate with the Research and Development Technical Manager to support Group Compliance Procedures, supporting documentation and auditing. Insights & Communication: • Inform the business of customer requirements for data (current and future) through insights activity., • Notify Marketing Communications of any changes to data that require customer correspondence., • Ability to create and identify process gaps to ensure operational efficiency and high levels of compliance., • Experience in handling of complex data., • Experience of data and document managements across multiple business units., • Ability to interpret local, regional legislation and apply to business., • Highly organised., • Excellent attention to detail., • Ability to work collaboratively with multiple departments at one time., • A competitive salary of around £35,000 + package, • Three paid days leave for community, charitable, or voluntary commitments., • 7% employer pension contribution., • Level 3 Westfield Cashplan Healthcare., • Income Protection, • Access to a Reward & Benefits platform., • Access to Employee Assistance Program (legal or medical advice)., • Life Assurance (x 4 times your basic salary)., • Cycle to Work Scheme and Tech Scheme We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within three working days. #J-18808-Ljbffr

Complaints Resolution Lead (3 months ongoing, £26.86 per hour) Based at one of our main offices in Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for hybrid working as agreed with manager. • Deliver a great complaints experience in line with the Housing Ombudsman’s and regulatory code., • Provide a customer‑focused responsive service for residents/customers you assist with a complaint. Review, investigate, and respond to all concerns raised in a positive and helpful way, maximising early resolution, minimising further problems, and keeping customers updated., • Handle all aspects including service requests, stage one and two complaints, Housing Ombudsman cases, MP and counsellor enquiries., • Manage customer expectations regarding policy and procedural matters in a non‑confrontational, customer‑focused manner, offering alternatives wherever possible., • Tailor actions and responses to meet the diverse needs of residents/customers., • Draft accurate and thorough responses to the Housing Ombudsman Service., • Accurately record all customer contacts, complaint details, actions and learning points on management systems (e.g., Customer Relationship Management System)., • Assist residents/customers in a way that complies with relevant regulatory and legislative requirements including data protection, health & safety, equalities, diversity and safeguarding, applying learning from relevant training and minimising risk., • Build and maintain relationships with colleagues., • Provide effective information and advice to enable teams to resolve complaints efficiently., • Ensure internal stakeholder satisfaction with the service and attend regular performance and liaison meetings with operational teams., • Develop good working relationships, attend and present at team meetings, and share lessons learned., • Support teams to identify and complete follow‑up actions and share feedback to improve service., • Complete follow‑up actions in a timely and high‑quality manner, in line with agreements., • Calculate and ensure payments are processed for compensation in line with policy., • Monitor complaint key performance indicators (KPIs) related to the role., • Assist some customers on an ongoing basis beyond the resolution of issues where a need is identified, potentially becoming the main point of contact where appropriate., • Act collaboratively to ensure lessons are learnt from complaints. Assisting customers with a range of enquiries across different channels (email, telephone) in a busy customer‑facing environment. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr

Asda in Sittingbourne is looking for an Online Manager to oversee the day-to-day online operations of the store. Candidates should have experience in an online retail environment, excellent organizational skills, and a commitment to customer service.

A leisure services provider in Sittingbourne is looking for a Duty Manager to oversee daily operations, ensure safety, and enhance customer experience.

Production Manager – BESPOKE METAL FABRICATION Location: Sittingbourne, Kent Salary: £55,000 + DoE p.a. + Excellent Benefits Hours: Full-time, Permanent A high-impact production operations role within a precision engineering environment • Opportunity for a dynamic Production Manager to drive quality, efficiency, and compliance within a leading manufacturer supplying the defence, aerospace, and advanced engineering sectors • Based in Sittingbourne, this role covers sales order fulfilment, supply chain coordination, and lean process improvement • Suited to individuals with a strong engineering background, an analytical mindset, and experience in regulated manufacturing environments • Involves regular interaction with both suppliers and customers, requiring occasional travel Key Responsibilities • Oversee end-to-end sales order management, ensuring timely and accurate delivery aligned with customer requirements • Manage supply chain operations, including procurement, inventory control, supplier performance, and audit readiness • Support the preparation of tenders and bids, contributing technical insight and commercial awareness for UK and international defence contracts • Lead lean manufacturing initiatives, streamlining operations and increasing productivity across key departments • Embed ESG principles into daily operational practice, supporting broader company goals • Ensure ongoing compliance with industry standards, including ISO 9001:2015, AS9100, and ISO 14001 • Collaborate closely with commercial and manufacturing teams to drive continuous improvement and customer satisfaction Candidate Profile Essential Skills & Experience: • Strong engineering background within a regulated production or manufacturing environment • Proficient in lean manufacturing tools, ERP systems, and supply chain logistics • Working knowledge of ESG best practices • Confident leader with excellent communication and decision-making skills • Full UK driving licence • Must be eligible for UK security clearance Desirable: • Experience in defence, aerospace, or advanced engineering sectors • Familiarity with government procurement and bidding processes • Understanding of compliance frameworks such as AS9100, ISO 9001, and ISO 14001 Role Highlights • Opportunity to contribute to technically complex and critical programmes • Work in a secure, advanced manufacturing environment alongside highly skilled professionals • Genuine scope to influence operational direction, improve systems, and lead process transformation • Involvement in delivering solutions to UK and global defence and aerospace clients Company Benefits 25 days annual leave plus Bank Holidays Company pension scheme Death in service benefit – 4x annual salary Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: To assist the Quality Compliance Manager and other QA team members in the implementation of the Quality Systems at the KSP facility and associated contractor sites. Essential Functions Key Responsibilities / Accountabilities Managing and maintaining of the quality management system: Corrective and preventative actions (CAPA) Deviations Change control Supplier and customer complaints Quality risk management (QRM) Leading root cause analysis (RCA) Liaising with global process owners to ensure consistency in the QMS between sites and functions Training in the QMS Collating QMS metrics and KPI data Presenting QMS data at quality management review (QMR) meetings Quality Vendor Management New Supplier/Vendor onboarding Internal and External Audit management Detailed Responsibilities / Accountabilities Prepares, reviews, updates and completes QMS processes Ensures training records are kept up to date Carries out their work in a way that will not adversely affect their own, or others’ health, safety and security or the environment and reports any shortcomings in GW arrangements Ensure all complaints are documented, investigated and closed out within agreed guidelines. That issues are escalated as required Strives to ensure quality events are closed within agreed timeframes and facilitates management of quality events across KSP Assisting in the assembly of the product quality review Ensuring that regulatory, marketing partners due diligence and other audit/inspections performed at GW are supported with efficient document retrieval and supply of the technical information Management of quality qualifications and approval of vendor to ensure compliance to regulations. Ensures vendors are maintained and monitored using a risk-based approach which links into the external auditing process and the business. Lead and support internal and external audits, report write up and response management. Assist in the creation of technical agreements, supplier agreements and quality risk assessments Participate or leads projects to deliver improvements in productivity and efficiency in all areas relevant to complaints Authors and reviews all required quality documents Creates training packages for QMS process at KSP Authors and edits SOPs associated with the QMS at KSP Required Knowledge, Skills, and Abilities Skills: Working knowledge of office IT packages High level of written and verbal communication skills Attributes and Behaviors: Motivated individuals that have extensive experience across many disciplines within the pharmaceutical industry and have spent a significant period of time within quality assurance, demonstrating the ability to develop quality systems. Required / Preferred Education and Licenses Education: Typically, Bachelor’s degree (or equivalent) in science or related discipline Post-graduate qualifications (Master’s, PhD) preferred Experience: Extensive work experience in the Pharmaceutical, Biotechnology or a related industry Experience working within a quality environment, including experience in GMP, GACP and GDP #LI-SP1 #LI-onsite Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here

Job Title: Skip Supervisor Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: Competitive Job Type: Permanent, Full time Hours: Monday to Friday About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The Skip supervisor will be responsible for managing the day-to-day operations of the skip haulage business, including the commercial aspects of skip contamination and waste segregation. This role will involve overseeing the efficient and effective delivery of skip haulage services, ensuring customer satisfaction, and maximizing the recovery and recycling of waste materials. Responsibilities: Coordinate the scheduling and dispatch of skip delivery and collection vehicles to meet customer demands. Monitor the performance of the haulage fleet, ensuring vehicles are well-maintained and operated safely. Optimize route planning and efficiency. Implement and monitor operational procedures to ensure compliance with relevant regulations and industry standards. Communicate regularly with the yard shunter to ensure adequate management of skip stock levels. Develop and implement strategies to minimize skip contamination and improve waste segregation. Establish and maintain relationships with the sales team to understand the waste management needs and preferences of customers Provide guidance and training to staff on proper waste segregation practices. Oversee the implementation of waste segregation processes at the company's facilities. Manage the re-charging process to customers for skip contamination and waste segregation services. Analyse customer data and market trends to identify opportunities for revenue growth and cost optimization. Collaborate with the sales and marketing teams to develop and implement commercial strategies. Ensure the timely and accurate invoicing of customers for skip haulage and related services. Identify and implement process improvements to enhance the overall efficiency and profitability of the skip haulage operation. Collect and analyse operational and financial data, providing regular reports to the management team. Participate in the development and implementation of the company's strategic plans and objectives. Work from other depots within the group and operate other vehicles when required. Report all accidents and incidents immediately to your fleet office or the Compliance Team and obtain details and complete investigations as required.About you: Essentials: Strong organizational and problem-solving skills. Ability to work independently and as part of a team. Good communication and interpersonal skills. Familiarity with health and safety regulations in a logistics or industrial setting. Vocational licence to operate skip loaders and hookloaders.Desirable: Category C+E licence would be advantageous.Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrificePlease click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of ; Skip Supervisor, Skip Operations Coordinator, Haulage Operations Manager, Logistics Supervisors, Skip Haulage Manager, Industrial Waste Operations Manager, may also be considered for this role

Project Manager - Overhead Lines Kent Up to £54,000 (DOE) + Company Ford Ranger and Fuel Card UKPN - SPN Network • Candidates lodging away will receive £300 per week in subsistence payments. Are you a Project Manager looking to take ownership of critical Overhead Lines and Substation infrastructure projects from planning through to delivery? My client is seeking an organised and commercially aware Project Manager to manage cost, quality, safety and programme performance across UK Overhead Line and Substation projects. You will be managing project delivery, liaising with client Project Managers, preparing safety plans, risk assessments and programmes, and ensuring site safety reports are completed. You will also be handling customer queries, costing extra works, managing approved sub-contracts and keeping cost-control systems updated. You will be ensuring projects meet current legislation including HASAWA, NRSWA and COSHH, while supporting and line managing Site Managers and Supervisors. To be considered for this Project Manager role, you will need strong people management, financial, and organisational skills, along with confidence using MS Project, Excel, and Word. Previous experience as an Overhead Linesman is essential, as is current experience working as a Project Manager. You will be based at the company's office in Kent and will be required to travel and stay away from home as needed, depending on the workstream. You will also attend regular line management reviews and annual appraisals, providing structure, support, and opportunities for professional development within the business. Responsibilities Manage the overall control of projects across cost, quality and time. Liaising with the client's Project Manager throughout project delivery. Preparing project safety plans, risk assessments and project programmes. Providing key project dates to SAP engineers. Ensuring site safety visits and reports are completed. Handling customer complaints and compensation claims appropriately. Ensuring extra works are costed and invoiced. Managing sub-contract approvals in line with company policies. You will be regularly updating cost-control systems. Ensuring third parties neighbouring project sites are properly considered. You will be making sure projects meet current legislation, including HASAWA, NRSWA and COSHH. Responsible for Site Managers and Supervisors, ensuring they receive appropriate line management and support. Criteria A background as an Overhead Linesman Demonstrable experience delivering projects within electrical infrastructure including across OHL and Substations Strong organisational skills with the ability to manage multiple priorities A solid understanding of quality assurance and inspection processes Confident communication skills with the ability to influence stakeholders The ability to work both remotely and on site as required Full and clean driving license Salary £54,000 (DOE) Company Ford Ranger Fuel card Candidates lodging away will receive £300 per week in subsistence payments If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Carrington West's Transmission & Distribution division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Luke Shaw at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us

Site Manager ( number two under a Project Manager ) Location: Sittingbourne, Kent Project: 135 Traditional Build Homes Salary: Competitive + Package Our client, a well-established regional house builder with an excellent reputation for delivering high-quality residential developments across the South East, is looking to appoint an experienced No.2 Site Manager for a new development in Sittingbourne, Kent. This is an excellent opportunity to join a growing business on a flagship scheme consisting of 135 traditionally built private residential units. The Role Working closely with the Project Manager, you will play a key role in the day-to-day management of the development, helping to ensure homes are delivered safely, on time, and to the highest quality standards. Key responsibilities will include: Assisting with the management of subcontractors on site Ensuring health & safety standards are maintained at all times Monitoring build quality and programme targets Coordinating trades and site logistics Conducting inspections and ensuring NHBC standards are met Supporting with customer care and snagging processes Maintaining accurate site records and reporting progress Requirements Previous experience working for a house builder on residential developments Traditional build experience is essential Strong organisational and communication skills SMSTS or SSSTS CSCS Card First Aid at Work certification Ability to work effectively within a site management team What’s on Offer Competitive salary up to £70,000 per annum plus package Long-term opportunity with a respected regional developer Supportive team environment Career progression opportunities within a growing business If you are an ambitious Assistant Site Manager looking to join a quality-driven house builder with a strong pipeline of work across Kent and the South East, we would like to hear from you

New Homes Sales Advisor – Kent Region Salary: £30k – £32k basic | OTE: £55,000 + Mileage Paid Working Pattern: Thursday to Monday, 9:30am – 5:30pm (Tuesday & Wednesday off) About the Role An exciting opportunity has arisen for a New Homes Sales Advisor to join a leading five-star rated national housebuilder, operating across the Kent region. Recognised year after year for delivering high-quality homes and exceptional customer satisfaction, this award-winning developer combines innovative construction methods, industry-leading design, and a genuine commitment to putting customers first. As a New Homes Sales Advisor, you will play a pivotal role in helping customers find their dream home while delivering an outstanding service from initial enquiry through to completion. The Role Reporting to the Sales Manager, you will: Demonstrate comprehensive local knowledge including amenities, schools, transport links, and competitor developments! Maintain a thorough understanding of product ranges, specifications and pricing Proactively follow up leads to convert enquiries into site visits Utilise the company’s sales methodology, schemes, and incentives effectively to close sales Achieve sales targets in line with business requirements Deliver engaging and informative plot and show home demonstrations Build strong rapport with customers through excellent listening, questioning, empathy and closing skills What We Are Looking For To be successful in this role, you will demonstrate: Proven sales experience as a New Homes Sales Advisor and customer-focused Commercial awareness with an understanding of local markets and competitors A strong customer-first mindset to maintain company reputation Resilience, drive, and motivation to achieve both personal and organisational targets. The ability to remain calm and professional under pressure Strong communication and negotiation skills, with the ability to influence and build rapport Adaptability and openness to new ways of working A collaborative approach, sharing knowledge and best practice The confidence to work independently with minimal supervision IT literacy Flexibility to work weekends and bank holidays Flexibility to travel, sometimes at short notice A full UK driving licence and access to a vehicle for business use What is on Offer • Competitive basic salary, • Uncapped bonus scheme (OTE £55k), • Private medical cover (single cover), • 26 days’ holiday (increasing by 1 day for every 3 years’ service, up to 29 days), • Choice of flexible benefits, • Enhanced family-friendly policies, • Structured career development within a market-leading business If you are commercially driven, customer-focused, and passionate about delivering exceptional service, this is a fantastic opportunity to join one of the UK’s most respected and successful housebuilders in the Kent region

General Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. As the General Manager, you will oversee the seamless delivery of all racing and non-racing events, ensuring every aspect runs efficiently, safely, and with the welfare of all greyhounds as a top priority. Your leadership will be key in maintaining a high-quality environment, directing both the maintenance and cleaning teams to uphold exceptional site standards. You will be the driving force behind the smooth operation of race meetings and other events, taking ownership of all Health & Safety and Hospitality matters to guarantee a safe, compliant, and welcoming experience for all attendees. Reporting directly to the Regional General Manager, youll take full accountability for all on-site activity and support key business functions. Your role will involve meeting or exceeding targets, identifying and explaining any variances, and ensuring performance aligns with business goals. Success in this position means delivering sustainable growththrough increased revenue, enhanced service standards, operational efficiencies, and by unlocking commercial opportunities across both racing and non-racing activity. Key responsibilities include, but are not limited to: Ensuring full compliance with Health & Safety protocols and regulatory requirements from Government bodies, Local Authorities, the Gambling Commission, and the Greyhound Board of Great Britain (GBGB). Leading recruitment, training, and development of all on-site staff. Managing stock control, site maintenance, and customer experience to the highest standards. Your leadership will help position the venue as a benchmark for operational excellence, customer satisfaction, and integrity within the industry. The General manager we are looking for has : Experience & Skills Minimum 3 years in a comparable leadership role. Background in racing, sports, leisure, or hospitality preferred. Strong interpersonal and stakeholder management skills. Personal Attributes Methodical and solution-focused. Approachable, with strong communication skills. Effective time management and ability to thrive under pressure. Customer-centric mindset and service excellence orientation. Highly organised, systematic, and process-driven. What is ARC? We embrace diversity We develop our people We care for our visitors We think about our impact We are proud of our sport Work Perks of being a General Manager... Annual passes to attend any of our 21 venues Discounted food & ARC days out Cycle to work scheme Holiday allowance increasing with length of service up to 36 days Company life assurance scheme Discretionary group annual bonus schemes to reward your hard work Support with study through our study assistance schemes And so much more We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society. TPBN1_UKCT

Barchester's Customer Experience team are looking for a passionate and proactive Customer Experience Manager to help shape and improve every stage of our customer journey. Have an understanding customer experience design and change implementation, specifically customer experience journey mapping. Ha

Join us on this exciting journey and lets achieve greatness together!About Us | Leading UK Cloud Solutions Provider | BabbleJoin Our Dynamic Team as a Customer Experience Manager (CX

A leading retail company in Greater London is seeking a Store Manager for Calvin Klein St Pancras. The role requires at least 6 years of progressive retail experience and 2 years in store management.

We are looking for a German speaking customer-obsessed product leader to join us in the EU Customer Experience Improvement org within Customer Service. You will be a part of the EU team of program managers, product managers, business analysts, and business intelligence engineers who dig deep into cu

This role involves leading a diverse team to enhance customer experiences through exceptional service. Candidates must possess experience in leading a large retail team, with an emphasis on nurturing customer relationships and optimizing store performance. A leading retail pharmacy is seeking a Stor

The role involves ensuring a unique customer experience, managing and developing a team of Sales Assistants, and upholding the brand's image. Sézane is seeking an Assistant Store Manager (M/F) for their London location under a permanent contract. You should have a passion for fashion, excellent man

As the Customer Experience Manager – Journey & Innovation, you will own the evolution of our customer experience, not only fixing what is broken, but designing and delivering the future experience that drives customer loyalty, retention, & long‑term value. Working in close partnership with the C

They combine operational excellence with AI-driven technology to help their customers grow, and they're now expanding their Customer Experience team to drive deeper commercial relationships across their account base. Experience contributing to customer onboarding / implementation, working cross-func

Chesterfield Borough Council is seeking a deputy customer experience manager to join our cultural venues team to launch our new theatre and museum venue, 1435. Manage front of house, bars and catering business for the cultural venues and deliver a superb customer experience for all visitors. Supervi

Senior Product & Customer Insights Manager, Customer Experience and Business Trends. Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. As a Senior Product & Customer

Morrisons is looking for a Trading Manager who will lead their team to enhance the shopping experience for customers in their stores across the UK. Candidates should have experience in managing teams in fast-paced environments and possess excellent communication skills.

The role involves leading a team to enhance customer shopping experiences, ensuring performance meets KPIs, and fostering a collaborative, enjoyable work environment. New Look is seeking a Deputy Manager for their store in Thanet. Successful candidates should have previous management experience, str

This role offers the opportunity to improve client understanding of their customers, measure performance, and enable them to deliver exceptional customer experiences. While customer experience (CX) experience is desirable, it’s not essential. Customer Experience (CX) experience is desirable, it’

This role owns team performance and customer outcomes including project delivery, adoption, and cross-functional execution across the customer journey. We’re looking for a people manager to lead a combined EMEA team of Technical Account Managers (TAMs) and a Professional Services team (Resident an

With a focus on sales success and customer loyalty, the role requires at least 6 months of retail and management experience. The ideal candidate will lead and motivate a team to achieve sales goals, provide exceptional customer experiences through brow services, and actively promote brand initiative

A leading UK supermarket is seeking a Customer Service Manager to uphold outstanding customer service standards. Applicants should have experience in a fast-paced environment and a passion for customer satisfaction.

A leading ethical beauty brand in Greater London is seeking an Assistant Store Manager to enhance customer experience and drive strong sales results.

A global footwear brand is seeking an inspiring Store Manager to lead a retail team in Greater London. The role involves motivating staff, driving sales, and creating an exceptional customer service environment. Candidates should have retail management experience, a proven sales track record, and be

Kinetech is seeking a Product Manager to enhance technology and customer experience in a multi-site environment across the UK. Ideal candidates have experience in product management or operational roles, demonstrating curiosity about technology trends and the ability to balance needs and priorities.

Centre People is seeking a Retail Duty Manager in Greater London to oversee retail operations and lead customer service excellence. The role necessitates at least 3 years of experience in a premium retail environment, strong leadership, and organizational skills.

The successful candidate will support the Store Manager in operations while ensuring excellent customer service and team management. A leading UK pet retailer is seeking a Deputy Manager for their Hartlepool store. Passion for pets is essential, alongside previous retail management experience.

What makes a great customer experience manager:. Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-

Morrisons is seeking a Trading Manager in the United Kingdom to enhance customer satisfaction by leading a high-performing team. This role involves ensuring store availability, organizing events, and responding to customer feedback effectively. As Trading Manager, you will be responsible for motivat

A leading food supply company in Greater London is seeking an Assistant Manager to support the Shop Manager. The role involves ensuring accurate operation of shop tills, maintaining stock, and providing excellent customer service. Candidates should have solid communication and organisational skills,

A leading beauty brand in Greater London is looking for an Assistant Business Manager to enhance team performance and customer satisfaction. Candidates should have retail management experience and a deep passion for the beauty industry.

We’re looking for an organised, relationship-driven, Mandarin speaking Assistant Customer Experience Manager. In this role, you’ll be a key part of our growing Customer Experience team as two major London schemes. You’ll report into Laura (Head of Customer Experience) and join a supportive tea

Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines. Experience leveraging AI tools to streamline business-as-usual ope

WSH Group is hiring a Customer Service Manager for their prestigious Airport Lounge at Heathrow Terminal 5. This role involves leading and motivating a team to provide exceptional hospitality, focusing on guest experience and operational excellence. Candidates should have experience in high-end dini

Customer Experience Manager for Europe will own how we measure, understand, and articulate our end‑to‑end customer experience. Customer Experience, Customer Insights, VoC, or customer‑led analytical roles. Experience working with customer journeys, insight frameworks, or experience measurement

A leading AI customer service firm in Greater London seeks a Staff Product Manager to lead product management for AI-powered customer engagement. Ideal candidates will demonstrate strong customer focus, problem framing abilities, and technical fluency.

As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt