Trabajos customer service team lead en Reino Unido - Page 15

Leading Housing Association | North London (Hybrid) | £50,000 | 12-Month Fixed-Term Our client, an established housing association with deep community roots, is seeking an experienced Housing Operations & Project Manager to provide focused leadership during an exciting period of service improvement and digital transformation. About Our Client Founded over 50 years ago, this housing association has grown into a vital provider of affordable housing across four North London boroughs. Managing around 1,600 homes, they're a local landlord deeply connected to their community, providing affordable housing, supported living for young people, and retirement schemes. Their team of 100 dedicated professionals delivers excellent and innovative housing services through shared values that make a real difference locally. They're a Disability Confident Employer, anti-racism organisation, and welcome people from all faiths and backgrounds. The Role This 12-month fixed-term position reports directly to the Chief Executive and offers the chance to drive meaningful change across housing operations. You'll lead key projects including tenant involvement, leasehold and homeownership processes, and digital transformation whilst ensuring KPI performance and regulatory compliance. Key responsibilities: -Lead housing management projects with full accountability for timelines, risks and resources -Drive tenant involvement initiatives, embedding resident voice into service improvement -Manage complex tenancy matters including leaseholder enquiries and Section 20 consultations -Oversee agency-managed portfolio delivery and contract management -Champion digital transformation as the housing system lead -Deliver tenancy audits and evidence-based decision making -Support leasehold processes including shared ownership staircasing and lease enforcement What You'll Bring -Significant experience in a similar housing operations or project management role -Strong knowledge of tenancy management law, regulatory guidance and housing policies -Proven track record in tenant involvement and customer-focused service delivery -Experience managing projects in a regulated environment -Strong IT skills with housing management systems experience -Natural ability to translate strategy into operational delivery -Commitment to quality, accuracy and continuous improvement What's On Offer -£50,000 salary for this 12-month fixed-term role -25 days holiday plus bank holidays -Generous pension scheme -Health care cashback scheme and employee assistance programme -Hybrid working after probation -Supportive, friendly working environment with development opportunities This is an excellent opportunity for an experienced housing professional to make a tangible impact during a critical transformation period whilst working for a values-driven organisation that truly serves its community

Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: £26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions.What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement.Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style.If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Product Development Manager Location: South London Reporting into: Business Development Director Salary: £60-65k// 4 days on site, 1 day WFH Are you obsessed with creating game-changing food products? Love the buzz of innovation and the pace of the food-to-go world? This is your chance to lead NPD for a fast-growing, family-led manufacturer that prides itself on hand-crafted, high-quality products and a people-first culture. The Role As Senior Product Development Manager, you'll be at the centre of bringing exciting new products to life - from bold ideas to successful launches. You'll own the NPD strategy, inspire a talented team, and collaborate with chefs, customers, and cross‑functional teams to deliver products that stand out in a competitive market. If you thrive in a hands-on, agile environment where creativity meets commercial thinking, you'll feel right at home. What You'll Be Doing Driving and refining the full NPD critical path Leading projects from concept to launch with excellence at every stage (including Process and Factory Scale Up!) Acting as the go-to contact for internal teams and customers Preparing key documentation and presenting with confidence Managing, mentoring, and motivating an ambitious NPD team Working closely with chefs to turn briefs into winning products Tracking trends, benchmarking competitors, and spotting new opportunities Building strong customer relationships based on trust and expertise Embedding a high-performing, collaborative team culture What You Bring Experience: Proven NPD experience in food manufacturing (ideally food-to-go) Strong understanding of factory processes and cross-functional collaboration Leadership experience - managing teams or departments Confident in customer-facing roles (retail or foodservice)Skills: Excellent communication & stakeholder management A natural project leader with strong organisation skills Commercially aware, process-driven, and solutions-focused Great problem solver, adaptable, and keen to drive positive change Above all - a passion for food and innovation What's In It for You Free lunch & drinks daily Regular socials: summer & Christmas parties, BBQs, pizza days, ice cream vans & more Ongoing training and career progression Sponsored professional development Pension scheme Cash plan & wellbeing support Discounts on car repairs & MOTs Gym scheme Cycle to Work Mental health champions Access to wellbeing services 33 days annual leave 1 paid charity day each year Long service awards If this looks of interest, please click apply and I will be in contact with more details

Are you an experienced multi-drop driver with a CPC licence, ready to step into a lead role? This is a permanent opportunity for a Lead Driver, combining hands-on deliveries with team support and operational responsibility. The Role: You’ll take ownership on the road, ensuring deliveries are completed efficiently while supporting the wider driver team. This is a key position where you’ll lead by example and step into senior responsibilities as required. Key Duties: * Completing multi-drop deliveries to a high standard * Acting as a lead figure for drivers on shift * Providing excellent customer service * Manual handling (items averaging around 15kg) * Ensuring all paperwork and compliance checks are completed accurately * Supporting driver performance and addressing on-the-road issues * Liaising with management to maintain smooth daily operations What We’re Looking For: * Full UK driving licence (maximum 6 points) * 7.5T or Class 2 licence * Valid CPC qualification * Strong multi-drop delivery experience * Confident supporting and guiding other drivers * Excellent timekeeping and communication skills * Ability to make decisions and resolve issues quickly * Good understanding of health & safety in delivery environments * Physically fit and comfortable with manual handling

Senior Field Service Engineer – Fire Systems Salary: £40,000 – £48,000 + Benefits Location: South West / West / South East London (SW/W/SE postcodes) Are you an experienced Field Service Engineer ready to take the next step in your career? We are seeking a Senior Field Service Engineer to join our growing team, covering key areas across South West, West, and South East London. This is an excellent opportunity for a highly skilled engineer with strong technical expertise in fire systems, particularly commissioning, who is looking for a stable role with progression potential and a competitive salary package. The Role As a Senior Field Service Engineer, you will be responsible for: • Servicing, maintaining, and fault-finding on a range of fire alarm systems, • Commissioning fire alarm systems to a high standard, • Supporting junior engineers and acting as a technical lead when required, • Ensuring all work complies with industry regulations and company standards, • Providing excellent customer service and maintaining strong client relationships Key Requirements • Proven experience as a Field Service Engineer within the fire and security industry, • Strong commissioning experience with fire alarm systems (essential), • In-depth knowledge of fire safety standards and regulations, • Ability to work independently across a designated patch, • Full UK driving licence, • Strong communication and problem-solving skills What’s on Offer • Competitive salary of £40,000 – £48,000 (depending on experience), • Company vehicle and tools provided, • Opportunities for career progression into leadership or specialist roles, • Ongoing training and professional development, • Supportive and forward-thinking team environment Location Requirement Candidates must live within or close to SW, W, or SE London postcodes and be willing to travel across this region

Are you a strategic, commercially minded leader who thrives in a fast‑paced operational environment? This is an opportunity to take full ownership of a high‑performing repairs and maintenance service, driving operational excellence, commercial success, and outstanding customer experience. As Contract Manager, you will lead the end‑to‑end performance of the service, ensuring delivery against KPIs, compliance standards, financial targets, and long‑term strategic goals. You’ll shape the operational strategy, inspire multi‑disciplinary teams, and champion continuous improvement and innovation. What You’ll Be Doing Operational Leadership Provide clear strategic direction to ensure safe, efficient, and high‑quality service delivery. Set operational priorities, performance targets, and workstream strategies. Lead resource planning, recruitment, supply chain management, and subcontractor strategy. Oversee integration of new technologies, process improvements, and service transformation initiatives. Maintain accountability for achieving all KPIs and ensuring consistent use of digital reporting platforms. Review daily/weekly operational performance including WIP, backlog, jeopardy, follow‑ons, voids, and urgent works. Lead regular performance meetings, presenting operational, financial, and risk updates. Quality, Compliance & Audit Ensure robust adherence to RAMS, training requirements, accreditations, and quality assurance processes. Sign off key operational documentation including risk registers, improvement plans, and technical guidance. Ensure accurate record‑keeping, system utilisation, and reporting across the team. Commercial Management Hold full responsibility for the P&L, ensuring profitability and strong financial governance. Drive commercial awareness across operational teams, ensuring correct SOR usage and variation control. Work closely with Finance and Commercial teams to forecast revenue, manage costs, and track material budgets. Lead subcontractor onboarding, performance management, audit checks, and commercial governance. About You You’re a results‑driven leader with a strong background in contract or operations management within repairs and maintenance. You combine commercial acumen with a commitment to delivering excellent service and building trusted relationships. You will bring: Proven experience managing contracts with complex KPI frameworks. Strong understanding of building maintenance, repair methodologies, and trade practices. A relevant qualification or recognised training within the property repairs and maintenance sector. Solid knowledge of Health & Safety legislation and compliance requirements. Experience leading multi‑disciplinary teams across varied workstreams. Familiarity with NHF SOR codes and other pricing models. Demonstrable ability to build strong senior‑level stakeholder relationships. Key Skills Strategic thinker able to translate vision into operational delivery. Inspirational leadership with the ability to drive high performance. Highly analytical with strong decision‑making capability. Excellent communication, negotiation, and stakeholder management skills. Proven experience delivering change, transformation, and continuous improvement. Strong presentation skills for senior forums and internal boards. Resilient, organised, and able to manage competing priorities. Confident IT user with experience of job management systems and Microsoft Office

Job Title: Senior Security Technical Engineer/Supervisor Are you an experienced Senior Security Technical Engineer/Supervisor looking for your next challenge? Do you take pride in your work, working efficiently and safely, delivering a first-class service in live environments? Then read on, this could be the ideal opportunity for you. We are a long-standing family run business who are industry leaders in providing Fire, Security, Reception and Data system solutions. We are looking for an experienced Senior Technical Engineer/Supervisor to supervise all our engineers and contractors on our projects. We are looking for a strong leader and team player who will embrace a fast start in return for a rewarding package Role Responsibilities and Duties for Senior Technical Engineer/Supervisor : Install, service, commission, fault-finding and commissioning of Access Control, Door Entry, CCTV and Intruder Alarm Systems. Supervise, mentor, and guide junior engineers and subcontractors on site Lead works on high-rise developments and in occupied residential or commercial buildings Read, interpret, and work from drawings, site plans, and system schematics Excellent knowledge of relevant standards and regulations (NSI NCP 109, SSAIB Security) Carry out site surveys, testing, inspections, and handovers Maintain high standards of health & safety, particularly in live and occupied environments Liaise with clients, main contractors, and other stakeholders to coordinate works Complete accurate documentation, reports, and certification Adhoc duties as required. Qualifications & Experience Required for Senior Technical Engineer/Supervisor : SSSTS or equivalent supervisory qualification ECS or CSCS Card Sound working knowledge of relevant standards and regulations: (NSI NCP 109, SSAIB Security) Solid experience installing, servicing, fault finding and commissioning of Access Control, Door Entry, CCTV and Intruder Alarm Systems. Asbestos Awareness Working at Height Manual Handling Manufacturer training (preferred) IPAF and/or PASMA (Desired) Full UK driving licence and Right to Work in the UK Minimum of 5 years experience working within the Security Industry Supervisory experience and the mentoring/guiding of others Excellent fault-finding and problem-solving abilities Ability to communicate professionally with a customer-focused approach Salary :£40,000 to £45,000 DOE - overtime and bonus opportunities Hours of work: Mon-Fri 8am-5pm What we offer: Company van, fuel card, tools, and uniform Ongoing professional development and training (Manufacturers, H&S) Holidays: 20 days plus Bank Holidays per annum (increasing annually to a max of 25 after 5 years) + your birthday off Benefits: Comprehensive Company Health Insurance, Quarterly Events. TPBN1_UKTJ

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth. TPBN1_UKTJ