Customer service team lead jobs in United Kingdom - Page 6

Service Implementation BA (SC Cleared) Full Time | Hybrid | London Job Summary Amber Labs are seeking a results-driven Project Service Implementation Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements. Key Responsibilities • Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc., • Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model, • Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions, • Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams, • Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs., • Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling, • Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling., • Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews Required Qualifications • Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience, • Excellent communication and interpersonal skills., • Strong organisational and problem-solving abilities., • ITIL Certification, • Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications • Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable., • Experience using tools such as Jira, Confluence & Visio Key Competencies • Customer focus and relationship-building, • Analytical thinking, capturing requirements and processing of data, • Agility in dynamic environments, • Ability to work independently and collaboratively across teams

Service Delivery Manager At KPMG Microsoft Business Solution we implement best in class solutions across the Microsoft technology stack. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Dynamics 365, Microsoft 365 and Azure range of products which enables us to deliver, powerful, connected business solutions that drive significant client value. As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team. Responsibilities: • Provide end to end ownership of customer service contracts, • Work across our ITIL based services, like problem and incident management, to deliver customer outcomes, • Coordinate effort and liaise between nearshore and offshore teams, • Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services, • Ensure effective management and process controls are in place, and escalation is effective where necessary, • Act as a point of contact and escalation for contracted end customers, • Build services relationships with customers, • Track performance of services and prepare reporting on SLAs & KPIs, • Produce regular management reports for customers and attend review meetings, • Provide analysis, feedback and actions based on trends, root cause analysis and other reports, • Manage service improvement plans, inclusive of formalized creation and ownership with end customers, • Take an active involvement in recruitment and team retention, • Participate in offering improvements and creation Requirements • Extensive service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology, • Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level, • Demonstrable problem-solving skills, • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues, • Organised and delivery focused, strong planning skills and process driven, • Superior time-management skills along with strong sense of urgency, • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels, • Able to work independently with minimal direction, • Experience in Microsoft Technology, • ITIL certified

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

Overview of Business We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. This business unit is setting the benchmark for fire safety, operating with a highly experienced, well‑established and collaborative team that is driving the Group’s approach to remedial works and customer safety. The Head Office for this team are in London, but with projects across the UK a lot of the team work remotely with regular trips into London. Due to the complexity of this role, we can only consider candidates with experience from a construction background. Job Description Reporting to the Managing Director, the post-holder will act as the Business Unit's Customer Champion, leading the Customer Care function and ensuring a consistent, high‑quality customer experience and with particular emphasis on post‑occupation service. The successful candidate will embed a culture that genuinely listens to customers and ensures responses are timely, effective and appropriately personalised. Responsibilities include but are not limited to: • Ensure full SHE compliance across the Customer Care function, with safety as the top priority., • Act as the Division’s customer advocate and brand ambassador for our client, protecting reputation and ensuring a responsive, responsible service., • Lead, develop and performance‑manage the Customer Care team, addressing under‑performance and driving delivery against KPIs., • Ensure all customer issues are handled professionally, promptly and in line with mandatory policies and procedures., • Build strong relationships with Construction, Technical and Commercial to minimise issues and resolve them efficiently., • Oversee all post‑occupation remedial works, ensuring high standards, compliance with warranty requirements and effective out‑of‑hours service provision., • Represent the Division at warranty provider inspections and ensure timely completion of associated works., • Own the formal complaints process, resolving issues within target timescales and minimising escalation to the Ombudsman., • Analyse root causes of complaints and drive continuous improvement to reduce repeat issues., • Manage departmental costs, ensuring adherence to cost controls and recovering costs through the contra‑charge process., • Work closely with Commercial and Construction Directors to manage subcontractor performance post‑occupation., • Use CRM and all relevant systems effectively to support service delivery and compliance., • Chair weekly internal meetings and ensure actions are progressed., • Provide training and guidance to divisional teams to support a customer‑first culture., • Lead recruitment within the department, ensuring the right capability and calibre. Essential Experience • Demonstrable track record of delivering multiple construction projects within the built environment, • Demonstrable problem-solving skills and the ability to think strategically, • Desirable but not essential experience: experience of building safety regulator gateway processes and experience managing fire safety, cladding remediation and building safety projects Benefits • Competitive Basic Salary, • Bonus Scheme, • Pension, • Health care Don't meet all of the above requirements? Harken Search are committed to championing inclusive and diverse recruitment, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. Why us? As well as championing inclusive and diverse recruitment we also give 10% of all invoices to our partner charities. We thank both our candidates and clients for supporting us to make a difference to those impacted by these charities.

Role Summary We are looking for an experienced SAP SuccessFactors Consultant to join our UKI Consulting team. You will work across a diverse mix of local and international clients, delivering new implementations and enhancements while supporting existing clients with ongoing requirements. Your primary focus will be on SAP SuccessFactors Employee Central, with opportunities to lead or support additional modules. Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules. In this role, you will collaborate closely with clients across the UK, Ireland, and globally to optimise their HR processes through effective system configuration, solution design, and expert guidance, and this may include integration to SAP/EC Payroll. Join us and become a valued member of the Zalaris Consulting team. Please note: This is a home‑based position with travel to client sites as needed (typically this is occasional only). Although the role is for a Senior Consultant, we will consider Consultant‑level candidates who can evidence an appetite and ability to learn and progress rapidly. Your Responsibilities • Lead workshops and requirements‑gathering sessions to help clients maximise the value of SuccessFactors solutions., • Support existing clients with workshops, fixes, solution recommendations, and advisory services., • Understand and document scope, requirements, processes, system configuration, testing plans, and related activities., • Prepare key project documentation such as workbooks, blueprints, and test scripts., • Configure and customise the SAP SuccessFactors Employee Central module., • Assist with the setup of HR environments across client landscapes, including cutover activities and instance migrations., • Coordinate configuration tasks, working with onshore and offshore teams to ensure alignment with client needs., • Participate in testing cycles, identify defects, raise SAP support tickets, and manage defect resolution from build through post‑go‑live., • Deliver end‑user training and create high‑quality documentation., • Prepare and deliver knowledge‑transfer sessions., • Collaborate closely with other SuccessFactors specialists across the organisation., • Communicate regularly with functional teams and customer stakeholders to ensure alignment., • Contribute to a smooth transition of projects into support at project closure., • Produce final handover documentation for clients and the Zalaris support team., • Add value to our customer deliveries in a customer-centric fashion. Education and Experience • At least 5 years of hands‑on SAP SuccessFactors Employee Central experience, including leading and supporting delivery projects., • Proven full-cycle implementations - your true expertise is more important than your bachelor's degree., • Full professional proficiency in English (written and spoken)., • SAP SuccessFactors Employee Central certification., • Experience in additional modules, such as Time Management, Onboarding, Compensation, or Performance & Goals, is a strong advantage., • Knowledge of SuccessFactors integration with SAP/ECP Payroll and replication processes is beneficial., • Strong communication and interpersonal skills, with the ability to engage technical and non‑technical stakeholders effectively., • A high level of accountability, especially when working under pressure., • Demonstrated commitment to problem‑solving, with strong analytical and organisational skills., • Ability to work independently and in collaborative team environments., • Willingness to mentor and coach colleagues and contribute to team development. What we offer - Financial benefits • Customer and Employee Referral schemes, • Occupational sick pay (8 weeks), • Occupational maternity leave package (12 weeks), • Life assurance (3x basic salary), • Employer pensions contributions of 5%, • Bonus scheme with accelerators, • Private Medical Insurance (with option to add dependents), • Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications), • Financial rewards for long service and achievements, • Free eye tests, • Monthly ZALOTTO! (£100 cash prize draw) What we offer - Non-Financial benefits • An open and supportive working environment with like-minded, highly skilled consultants, • Work-life balance and flexibility ethos, • Strong leadership with an open-door policy, • Non-hierarchical approach to people management, • Company social and team bonding events, • Annual Leave Purchase scheme, • Additional leave for Long Service (+1d holiday from start of 5th year of service), • Corporate branded merchandise

About DCD The world depends on digital infrastructure. We empower the people who invest, plan, design, build, and operate it to make better decisions in a fast moving and complex environment. To achieve this, we collaborate with and connect the most important stakeholders in the global technology and services supply chain, curating and creating always-on content, learning and events that support the mission-critical workforce. We have been publishing content, L&D programs and running events exclusively for the data center industry since 1998. As such, we are a trusted source of information for industry insiders across the world. Our web traffic is over 15,000,000 each year and we engage an active database of 300,000+ professionals across the digital infrastructure ecosystem. We help organisations who want to influence this market build highly targeted, underwritten, multichannel marketing campaigns that are aligned to modern B2B tech-buyer journeys. They deliver attributable pipeline and revenue impact that our sales intelligence platform reports in real-time. About DCD>Connect DCD>Connect is DCD’s live event series with events in London, New York, Bali, Dubai, India and Virginia, plus Madrid, Cancun and Sao Paulo. This portfolio of events is set to generate over £16 million revenue in 2025. DCD>Connect events bring together the most senior level decision makers from across the region's data center design and construction supply chain, for 2 days of debates, workshops, panels, interviews, demos and 1-2-1 introductions to support technology and partner discovery and day-to-day best-practice. In addition to our industry-leading content, we host a variety of networking and relationship building opportunities, so that buyers can connect with the industry's tech innovators in a 5-star setting, (think exclusive hosted lunches, networking cafes, open bars and wine-tasting experiences, industry nights) to reinforce existing relationships and build new ones. As DCD deliver industry-leading events which attract considerable sponsorship revenue, we therefore work to design commercial, content-rich conferences and networking experiences whose content, format and quality is such that: • Attendees take away cutting-edge, insightful regional content from key industry thought leaders, • Sponsors gain access to large, senior and diverse audiences of qualified buyers and purchase influencers, offering a solid, measurable return on investment for our customers, • Sponsors have a platform to set out their thought leadership credential and thereby influence the purchase decisions of prospective customers, • DCD stands out from the competition and creates events which are so compelling that delegates and sponsors come to regard them as truly essential About the opportunity: Reporting to the Event Operations Manager, the Event Operations Executive is a hands-on role supporting the planning, coordination, and delivery of DCD’s live events across LATAM, with a strong focus on sponsor care and support. The role is responsible for managing sponsor operations and event logistics, delivering a high-quality sponsorship experience before, during, and after each event. Working closely with sponsors, Event Managers, and the wider operations team, the Event Operations Executive manages sponsor communications, registrations, and deliverables, ensuring sponsors clearly understand event requirements, timelines, and deadlines. The role plays a key part in optimising sponsor ROI by delivering excellent customer service and ensuring a seamless, well-organised event experience. The role also provides administrative and operational support across the full event lifecycle. Through active involvement in event preparation and onsite execution, the Event Operations Executive contributes directly to the smooth running and successful delivery of DCD events. Key responsibilities • Support the Event Operations Manager in the planning, coordination, and onsite delivery of DCD events across the portfolio, acting as a senior operational lead for defined workstreams, • Take ownership of assigned operational areas, ensuring delivery against agreed timelines, budgets, quality standards, and sponsor expectations, • Own specific operational budgets, tracking spend and reporting into the overall event operations budget, • Build, negotiate with, and maintain strong working relationships with suppliers and contractors, including logistics, furniture, catering, signage, AV, venues, and temporary staffing partners, • Oversee event logistics end-to-end, from pre-show planning and supplier coordination through onsite delivery and post-event breakdown, • Lead the full signage and branding process (print and digital), including timelines, artwork submission, signage schedules, mapping, approvals, and supplier coordination, • Deliver networking events, sponsored functions, and senior-level hospitality (including VIP receptions and hosted dinners) from initial brief through to onsite execution, • Coordinate floor plan development, including redraws, updates, venue approvals, and liaison with general contractors, suppliers, and exhibitors, • Work closely with sales, marketing, and Event Operations Executives to track sponsorship inventory, support sponsor journeys, and coordinate partner communications and deliverables, • Prepare, maintain, and distribute key event documentation, including sponsor manuals, venue documents, onsite briefings, staff schedules, daily diaries, exhibitor lists, floor plans, and operational packs, • Support inbox management and respond to operational queries from sponsors, exhibitors, suppliers, and internal stakeholders, • Provide operational administration, including raising purchase orders, arranging meetings, preparing agendas and minutes, coordinating equipment transport, managing pre-show mailings, and maintaining accurate event files and archives, • Source, order, and oversee onsite services and resources, including AV, office equipment, catering, staff supplies, and operational stock, • Coordinate and supervise temporary staff both pre-event and onsite, including schedules, briefings, and delivery, • Run the onsite organisers’ office, acting as a senior onsite escalation point and supporting smooth day-to-day event delivery, • Identify risks, issues, and opportunities for improvement, completing post-event reporting to capture learnings and support continuous improvement, • Provide operational support across the wider DCD event portfolio and undertake ad hoc duties in line with business needs What you will bring: Skills, Experience & Attributes • Proven experience in event operations, ideally within exhibitions, confex-style events, or large-scale conferences (typically 1–2 years in a similar role), • Strong organisational, administrative, and prioritisation skills, with excellent attention to detail, • Ability to manage multiple workstreams, work to tight deadlines, and remain calm and professional under pressure during live events, • Pragmatic and solutions-focused, with strong problem-solving skills and the ability to think creatively when challenges arise, • Strong written and verbal communication skills, with a professional, service-oriented, and collaborative approach, • Confident team player, comfortable working across departments and with senior internal and external stakeholders, • Self-motivated, accountable, and able to work independently while contributing positively to team delivery, • Experience working with budgets, suppliers, and operational documentation, including floor plans and stand drawings, • Flexible and adaptable, with a willingness to adjust working hours during peak delivery periods Special Requirements • Willingness and ability to travel domestically and internationally to support DCD events, including Europe, Bali, Dubai, India, and the United States, • Flexibility to work outside standard office hours, including evenings and weekends, in line with event schedules and time zones, • Attendance at events is a mandatory requirement due to the onsite nature of the role Our Values: At DCD, our values define how we work together and make decisions. They shape how we support one another and interact with our customers every day. We live by the I ACT values - because how we show up matters. Impact We take accountability for our actions and their effect on others and the business. We embrace a growth mindset, seek feedback, and strive for continuous improvement. Authenticity We act with integrity, respect, and honesty. We communicate openly and align our actions with our values, even in challenging situations. Commitment We’re customer-focused, proactive, and passionate about what we do. We take initiative, go beyond expectations, and demonstrate resilience and perseverance in the face of challenges. Togetherness We value meritocracy and inclusivity, ensuring every voice is heard. We collaborate freely, share knowledge, and work towards common goals, recognising the greater impact we can have as a team. Our values reflect our identity as a company and what we stand for. What we offer: • Hybrid working scheme, • 25 days holiday entitlement, long service leave, and a celebration day off, • Paid sick leave, life assurance, and income protection, • Access to a health cash-back plan, health and wellbeing service, and EAP, • Enhanced employer pension contribution and parental leave options, • Flexible Friday finishes during the summer, • Fresh fruit and snacks in the office, • Cycle to work scheme, • Regular socials and celebrations, • Opportunity for worldwide travel, • Wellness allowance, • Recognition rewards Equal opportunity employer: We are proud to be an equal opportunity employer and we encourage applications from everyone. If you have a disability or special need that requires accommodation, please let us know and we will do everything we can to accommodate.

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit Principal Responsibilities • Use extensive product and industry knowledge to effectively serve as the business/functional advisor for large, complex, cross-product, high-profile projects, translating business requirements into solution needs while configuring the application to meet those objectives., • Consistently and independently build functional solutions within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements., • Develop and maintain project documentation with minimal or no support from others., • Lead the collaboration with other departments within JAGGAER to address and resolve client issues. Proactively establishes communications with JAGGAER peers across departments to avoid issues., • Manage a portfolio of assigned implementation projects, including large, complex projects, and may carry a heavier project load when the business dictates., • Proactively and accurately identify and manage project risks, including s/w issue resolution, scope challenges, and project delays, and is often able to avoid issues with early identification of the risk., • Independently lead on-site and remote requirement-gathering sessions., • Establish and manage relationships with clients to sustain a strong business connection., • Ensure a successful client transition from Implementation to Support., • Provide guidance for and deliver against all project controls, including budget vs. actual for project hours, forecast accuracy, and revenue attainment, with a high degree of accuracy and less support., • Manage communication of appropriate project information to clients and within JAGGAER, including executives and senior-level management., • Identify, communicate, and manage changes to project scope that have an impact on the company’s resources, time, and/or financial commitments via a change order process., • Provide continual work direction and mentoring to other team members and influence others through motivation and encouragement to accomplish team goals., • Relay business process recommendations based on client requirements., • Develop and consult on best practice recommendations for business process changes., • Develop and lead the adoption of best practices., • Manage additional stretch assignments beyond client projects. Position Requirements • Bachelor's degree preferred, • 7+ years of business experience with 3+ years of demonstrated experience in application implementations /providing consulting services in a client environment, • 5+ years of eProcurement, InSupply Chain, or Contract Lifecycle Management software application experience is preferred., • Significant experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred., • Excellent project management, interpersonal, negotiation, communication, presentation, documentation, and problem-solving skills., • Must be able to learn quickly, make strong individual contributions, and handle multiple projects simultaneously in a team environment., • Ability to consistently act independently, take initiative, and drive tasks and issues to resolution., • Strong, executive-level presence and experience in facilitation., • Excellent written and verbal communication skills are a must. Will work extensively over the phone and in person with clients and suppliers., • Hands-on experience with project management methodologies; Waterfall is preferred, • Business automation and workflow process development are desirable., • Proficient in the use of PowerPoint, Project, Visio, Excel, and Word as well as other typical business productivity tools., • Is experienced, confident, articulate, succinct, professional, and has sound judgment and critical thinking skills., • Innovative, forward-thinking, develop and scrutinize best practices., • Early adopter and able to influence change., • Successfully manage a changing environment., • Required to travel domestically and internationally. Travel ranges from 20-30%. Passport required for international travel., • Strong written and verbal English Language essential, additional languages preferred Our Offer • International and professional environment with global career opportunities. Social and friendly office located in the heart of Farringdon, London, • Trust-based flexible work culture, and rewarding commission and bonus schemes, • "Work from abroad" policy for up to one month per year, Birthday day off, and two extra paid leave days for volunteering, Private health insurance, dental insurance, and health cash plan, cycle-to-work scheme, • Office breakfast every Wednesday, office drinks every Thursday, and summer and winter parties Our Values At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. Transparency – Openness Builds Trust Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners. Entrepreneurial Spirit – Own It, Drive It, Make It A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth Accountability – Thumbs In, Not Fingers Out We take responsibility ourselves before pointing elsewhere Metrics-Driven Results – Outcomes Over Activities Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact Apply now and be part of our success!

About Hauser & Wirth Hauser & Wirth is one of the world’s leading commercial galleries for Modern and Contemporary art with locations across the UK, USA, Europe and Asia. Publishing has been a cornerstone of Hauser & Wirth’s activity since the gallery’s founding in 1992. From publishing artists’ writings and exceptional exhibition-related books to commissioning new scholarship and pursuing the highest levels of craft in design and bookmaking, Hauser & Wirth Publishers creates vital, lasting records of artists’ work and ideas, forging critical gateways to the cultural discourse they inspire. Role Summary Based in London, Hauser & Wirth Publishers are looking for an experienced Commercial Operations Manager to lead the strategic coordination of our bulk warehouse operations across our European and US facilities, oversee the day-to-day management of our 7 Shopify storefronts, and manage the end-to-end logistics of our printer delivery operations. With responsibility for coordinating stock movements and purchase orders across the gallery including our ecommerce warehouses, you will have a commercial outlook and experience managing multiple projects at the same time. The position will suit someone able to work as part of a small team willing to use their initiative, with exceptional communication and organisation skills, an ability to work well under pressure, and experience handling multiple projects at once. Key responsibilities include: Inventory & Logistics Management Oversee global book inventory of up to 10k SKUs, stock movements, and replenishment across all 17 Hauser & Wirth gallery locations plus our distribution partners, ensuring efficient distribution, accurate reporting, and strong relationships with shippers and storage sites. E‑commerce & Retail Operations Manage the Hauser & Wirth e‑commerce platform, including product launches, promotions, and marketing automations, while collaborating with fulfilment centres and bookselling teams to maintain excellent customer experience and commercial best practice. Publication & Production Coordination Coordinate delivery and distribution of publications—including Ursula magazine—while supporting book production cost management and communicating stock levels, forecasts, and shipment updates to key stakeholders. Responsibilities include but not limited to: • Liaise with colleagues across the gallery to build complex printer delivery instructions for each upcoming HW publication, considering potential cost savings and following deliveries through to arrival., • Coordinate delivery of Hauser & Wirth’s quarterly magazine, Ursula, including subscriber delivery and client mail outs., • Oversee book inventory and stock movements across all HW locations, plus our external warehouses and trade distributors, regularly analyzing our stockholdings to initiate stock replenishments as needed., • Own and build on existing HW relationships with shippers and our storage sites, creating cost and time efficiencies., • Manage and maintain Hauser & Wirth’s ecommerce site (2k+ orders annually) initiating new promotions, marketing automations, and creating new product pages – working closely with Associate Director, Sales & Distribution and our Marketing teams., • Actively collaborate with our 2 ecommerce fulfilment sites to ensure excellent customer service and efficient turnaround of orders., • Collaborate with local bookselling teams across both our dedicated bookshops and gallery locations on stock availability + commercial best practice, offering training in Shopify and coordinating POs & transfers in our inventory system for accurate reporting., • Work closely with editorial and freelance production teams across book production and shipping costs., • Communicate with key stakeholders on stock inventory levels, forecasting, shipment tracking and stock availability, producing monthly and ad hoc stock reports., • This role does not hold any line management responsibilities. Skills/Competencies Required Experience • Minimum of 4 years' experience in managing multiple projects internationally, ideally within a retail or operations setting., • Ability to analyse inventory data, forecast demand, and identify revenue growth opportunities., • Background in supply chain and logistics., • Previous experience in publishing or creative sectors appreciated, but not mandatory. Technical Skills • Proficiency in Excel and Power BI., • Experience with Shopify or other e-commerce platforms. Soft Skills • Highly organised with the ability to manage multiple priorities simultaneously., • Proactive problem-solver comfortable working in a fast-paced, evolving environment., • Analytical and data-driven decision maker. Additional Requirements • Willingness to travel to Hauser & Wirth locations when required.

🌳🌳🌳 🚀 Senior Software Engineer - Team Lead Experience – C#, .NET, Azure, Testing, Remote - Scotland - Award-Winning, High-Growth Tech Scale-Up Award-Winning, High-Growth Tech Scale-Up | AI-Powered SaaS | £67,000–£80,000 + Market-Leading Benefits Areti Group – Carbon Positive Tech Recruitment | People & Planet Before Profit 🌳 About the Opportunity We are hiring five exceptional Senior Software Engineers/Development Team Leads / Tech Leads for one of the UK’s fastest-scaling, best-funded, and most forward-thinking software scale-ups. This company builds an advanced AI-powered platform used by some of the world’s most recognised organisations - powering smarter decisions, better performance, and next-generation digital transformation. They combine: 🌳 Real-time financial and operational insight 🌳 Intelligent optimisation through AI 🌳 Deep, strategic visibility across teams and projects 🌳 A human-first, high-usability engineering philosophy After 110% growth in the last 12 months, they are now investing heavily into engineering leadership to support their next stage of scale. These five hires will play a pivotal role in shaping the future of the platform. If you want to lead talented engineers, build meaningful technology, and be part of a company with serious momentum - this is the opportunity. ⭐ The Role: Senior Software Engineers/Development Team Lead / Tech Lead (x5) 🌳 We’re looking for five inspiring technical leaders to guide cross-functional engineering teams across multiple product areas. This is a hands-on leadership role, combining: • technical decision-making, • architectural influence, • people coaching, • delivery leadership, • and impactful ownership of high-value product areas Your team may focus on: 🌳 New product modules 🌳 UI modernisation initiatives 🌳 Workflow and automation improvements 🌳 Core platform scalability and resilience 🌳 High-impact customer-facing features Focus areas rotate annually, ensuring ongoing growth and variety. What You’ll Do 🌳 HANDS ON Senior Software Engineer/Tech Lead and develop a team of 2–6 engineers, running 1:1s and supporting growth 🌳 Influence architecture, design patterns, and tech decisions across the platform 🌳 Partner with product managers to shape priorities and delivery outcomes 🌳 Guide teams in designing, building, testing, and shipping new features 🌳 Own the full lifecycle from concept → architecture → code → release 🌳 Play a key role in hiring the next generation of engineering talent 🌳 Foster a culture of learning, collaboration, and engineering excellence 🌳 Remain technically hands-on, especially while teams scale 💻 Tech Stack We’re seeking strong full-stack engineers who lead by example. Core stack includes: 🌳 .NET (Framework & Core) 🌳 Azure SQL + Azure Cloud 🌳 Vue.js, Vanilla JS, CSS, HTML (SPA) 🌳 Bonus: RabbitMQ, SignalR, broader Azure services Experience with large-scale, complex systems is a major advantage. 🌟 About You Leadership titles aren’t essential - but leadership behaviour is. You’ll thrive if you are: 🌳 A strong full-stack engineer with deep problem-solving instincts 🌳 Comfortable leading technical direction and coaching others 🌳 Skilled at breaking down complexity into clear actions 🌳 Emotionally intelligent and great at aligning teams 🌳 Confident challenging assumptions and navigating ambiguity 🌳 Motivated to build elegant, scalable, future-ready solutions 🌳 Passionate about learning, improvement, and collaboration 🎁 What You’ll Get 🌳 £67,000–£85,000 depending on experience 🌳 Remote-first working 🌳 £1,000+ personal & professional development budget 🌳 33 days holiday, rising to 40 🌳 4-week paid sabbatical after 5 years 🌳 Private healthcare, income protection, death-in-service 🌳 Matched 5% pension 🌳 Innovation Weeks (twice annually) 🌳 20 hours paid volunteering time 🌳 Monthly social time - hikes, BBQs, games nights, workshops 🌳 A supportive, ambitious, inclusive engineering culture 🌍 Working Model Remote-first across the UK 🌳 Collaboration days in Office twice per month 🌳 Flexible hours around a 37.5-hour week 🌳 No mandated office days — trust, autonomy, and delivery matter most 🚀 Urgent Hiring - Immediate Interviews Booked These five roles are high priority, with interview slots already reserved for strong candidates. 📌 Please ensure your CV clearly showcases: • technical leadership, • full-stack engineering experience, • relevant architectural or delivery ownership 🌳 Areti Group – Carbon Positive Tech Recruitment 🌳🌳🌳 People & Planet Before Profit. Building teams that leave the world better than we found it.

Procurement Workplace Lead UK&I Hybrid with the requirement to be in London 1-2x week Salary: £57,400 - £69,000 About the Role: We’re looking for a dynamic and strategic Workplace Category Lead to take ownership of the Workplace Services category across the UK and Ireland. In this role, you’ll be responsible for the end-to-end procurement lifecycle covering contracts with suppliers that support our internal operations—everything from office administration and services to supplies that keep Accenture running smoothly. You’ll work in close collaboration with internal stakeholders—teams who are responsible for managing internal services—to ensure third-party suppliers are delivering efficiently and cost-effectively. You’ll play a key role in contract negotiation, supplier performance oversight, and leading tendering activities. This is a strategic role that offers the opportunity to shape and manage the entire category, propose market-driven solutions, and support both high-value and lower-tier contracts, supported by a dedicated delivery and service team. Key Responsibilities: • Manage the procurement strategy for the Workplace Services category across UKI., • Actively support roll-out of global/regional category development initiatives within the MU and Country., • Negotiate, implement, and manage supplier contracts across admin services, office operations, and supplies., • Oversee supplier performance and delivery, ensuring alignment with internal service needs., • Manage internal customer feedback on category organisation & supplier performance, • Collaborate with internal stakeholders to understand operational requirements and propose procurement-driven solutions., • Drive competitive sourcing initiatives and manage end-to-end tendering processes., • Supervise and guide supporting sourcing teams handling lower-value procurement activities., • Stay informed on market trends and bring innovative, cost-effective solutions to stakeholders., • Ensure compliance and governance across all contracts and supplier relationships. Requirements: • A Bachelor’s degree with a focus in Business, Economics, Procurement, Facilities Management, Real Estate Projects & Fit-outs, or comparable professional education., • Extensive experience in workplace procurement, including facilities services, real estate projects, and office operations., • Experience working with senior executives in a complex, matrixed organization., • Proven ability to deliver both strategic and operational value within the workplace category., • Strong category knowledge with a hands-on, results-driven approach., • Demonstrated experience in contract negotiation, sourcing, and supplier performance management., • Ability to influence and collaborate effectively across functions and levels., • Excellent stakeholder management skills and the ability to engage senior-level stakeholders with confidence. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

ABOUT US (COMPANY DESCRIPTION) Founded in 2006 and rebranded in 2025, KEY HEALTH (Key Health Solutions) is a leading provider of specialist biomedical engineering and healthcare support services in the United Kingdom. With expertise in biomedical engineering, consultancy, facility management, project management, and medical equipment services, KEY HEALTH serves over 1,000 healthcare establishments nationwide. The company is renowned for offering comprehensive solutions, from calibration and audits to equipment sales and ISO certification support for EBME departments. Through strong collaboration with its clients and a dedicated team, KEY HEALTH has built a reputation for excellence and innovation in addressing the evolving needs of the healthcare industry. ROLE DESCRIPTION This is a full-time, on-site Senior Biomedical Engineer role located in Central London, United Kingdom. The Senior Biomedical Engineer will be responsible for maintaining and improving the functionality of medical devices, performing technical assessments, conducting Preventive Maintenance (PM), and ensuring compliance with healthcare standards. Additionally, this role involves supporting clinical teams, troubleshooting equipment malfunctions, overseeing medical equipment audits, and contributing to continuous improvement initiatives. MAIN OBJECTIVES AND ACTIVITIES • Perform scheduled and unscheduled maintenance, troubleshooting, and repairs on a wide range of medical equipment., • Escalate complex technical issues and follow established service protocols to ensure timely resolution., • Act as the primary point of contact for assigned sites, maintaining strong relationships with clinical and technical staff., • Ensure high levels of customer satisfaction through responsive and professional service delivery., • Initiate and manage complaint-handling processes in line with company procedures., • Maintain a safe working environment by adhering to Health & Safety regulations and promoting best practices., • Accurately document service activities, asset updates, and maintenance records to support compliance and performance tracking., • Manage and maintain individual spare parts inventory., • Ensure that any workshop facilities (where applicable) meet company standards., • Comply with all KHS policies, ISO9001 quality standards, and ISO 14001 environmental health and safety requirements., • Collaborate with the Sales Team by providing technical insights, leads, and customer feedback to support business development., • Ensure all test equipment used for calibration, maintenance, and diagnostics is regularly checked and calibrated in accordance with regulatory and manufacturer guidelines., • Lead and mentor junior biomedical engineers and technicians, providing technical guidance and support., • Oversee complex troubleshooting and high-risk equipment repairs, ensuring minimal downtime and patient safety., • Coordinate and manage service contracts, vendor relationships, and third-party maintenance providers., • Develop and implement preventive maintenance strategies and performance improvement initiatives., • Participate in capital equipment planning, procurement, and commissioning processes., • Conduct risk assessments and contribute to clinical governance and safety audits., • Represent the department in multidisciplinary meetings and liaise with clinical leads to align technical services with clinical needs., • Monitor compliance with HTM, MHRA, and other relevant healthcare regulations and standards., • Support training programs for clinical staff on the safe and effective use of medical equipment. QUALIFICATIONS Required: • Minimum of 3 years’ experience (excluding study time) in a hospital workshop (or minimum of 2 years’ experience in a hospital workshop or field service environment and a degree in Biomedical Engineering)., • Strong customer service orientation with excellent communication skills., • Proficient in using PCs and standard office software., • Strong analytical skills and high integrity., • Experience with asset management systems and data-driven maintenance planning., • Strong understanding of risk management, clinical governance, and equipment lifecycle planning. Preferred: • The RCT, IPEM or IHEEM registration., • OEM trained to maintain Anaesthesia machines. SALARY • Equivalent to NHS band 5/6, depending on experience, • 25 days holiday, plus bank holidays, • Annual Bonus, • Pension Scheme, • Commission and overtime opportunities IMPORTANT NOTES ABOUT ELIGIBILITY & RECRUITMENT PROCESS Right to Work Requirement Candidates must have full, unrestricted, and unlimited permission to work in the United Kingdom. Please note that KEY HEALTH is currently unable to provide Skilled Worker visa sponsorship and cannot accept applications from individuals on Graduate Visas, Student Visas, or any other temporary or restricted visa categories. Technical Assessment Requirement To maintain the highest level of technical competency for this senior position, all shortlisted applicants will be required to complete a practical, hands‑on technical assessment as part of the interview process. This evaluation will assess real‑world engineering capability, including: • fault‑finding and diagnostic skills, • understanding of electrical and medical device safety, • ability to work with typical biomedical workshop tools and test equipment, • familiarity with common medical devices used in UK healthcare settings Applicants without relevant biomedical engineering experience in a hospital workshop or field service environment will not be considered.

Supply Chain Planner Full-time Location: Vauxhall, London (with planned relocation to Herne Hill, South East London in mid-2026). About MOMO Kombucha We are on a mission to produce the UK's best-tasting and highest quality kombucha. To achieve that we brew the traditional way and leave our kombucha raw and unfiltered for a fuller depth of flavour. Plus, we’re certified organic: better for you and better for the environment. With every bottle of MOMO, we hope to inspire people to live healthier and more connected lives. We’re a proud B Corp and featured on The Sunday Times Best Places to Work list in 2024 and 2025. You’ll fi nd MOMO in Ocado, Riverford, GAIL’s, Planet Organic, Whole Foods Market, and over 1,200 independents. The opportunity We are looking for a passionate and detail-oriented supply chain planner to join our team. You will be responsible for managing customer relationships, keeping fulfilment running smoothly and ensuring our processes reflect the high standards our customers expect. It’s a varied role, with continuous improvement being a key focus; from aligning demand forecasts and managing incoming orders, to building out our reporting function and leading the team day to day. What you’ll do ● Build trusted relationships with key customer contacts; align customer demand forecasts with production team, manage incoming orders and proactively minimise any supply risks to hit service level targets. ● Formalise and create SOPs for procedures in place and drive continuous improvement across the planning and fulfilment process. ● Create and improve operational trackers, analysing trends and suggesting solutions to drive better performance in the operations team. ● Act as the day-to-day lead for the operations team; resolving queries and operational issues quickly and effectively, escalating where needed. What you’ll bring ● Minimum 4 years experience in a supply chain, demand planning or operations coordination role. ● Experience fulfilling orders into grocery. ● Confident working with data in Excel/Google Sheets. ● Proactive, problem-solving mindset. ● Strong communicator who can build rapport and credibility with both customers and internal teams. What you’ll get ● Competitive salary; depending on experience ● Quarterly bonus scheme + share options ● Early finish Fridays ● £250 annual wellness budget ● 1 paid volunteer day per year ● 26 days’ holiday, plus 1 extra day every two years (up to 30 days) ● Work with a B Corp that donates 1% of revenue to charity and is committed to improving its impact every year Our values ● Act with Gratitude ● Brew a Healthy Culture ● Live Unfiltered ● Grow Together MOMO Kombucha wants to be challenged on its operations and processes and is always looking for ways to do better by its team, customers, suppliers, community, and the environment. You will be expected to act in line with our values and contribute ideas into this process. How to apply Send your CV to , along with responses (max 100 words each) to the following questions: ● Why would MOMO be lucky to have you? ● If you could develop our next flavour, what would it be and why? ● Name three people who inspire you and why. ● How do you create balance in your life? ● Salary expectations? Diversity & inclusion MOMO Kombucha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, beliefs, identities, and abilities. We’re committed to making the interview process as accessible as possible. Please let us know if you require any adjustments or support.

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description To be responsible for all design and technical aspects of projects ensuring delivery on budget and to programme. This will entail effective management of external consultants together with the ability to communicate effectively with the wider United Infrastructure team and business partners. • Ensure the design is fully coordinated and complies with United Infrastructure requirements and current regulations, to achieve the necessary approvals and enable a start on site in line with agreed programmes safety standards., • Lead technical and design processes, design teams and subcontractors throughout design, procurement and construction, monitoring progress to ensure delivery on time and in budget, • Technical design management of schemes, in accordance with agreed programme, ensuring company targets are met and that the maximum revenue is generated by the quality, cost effectiveness and buildability of the design., • Review and input into allocated bids, undertaking Technical appraisals of design information, assessing design requirements, compliance, consultant fee requirements and production of a design programme., • Assess the quality of received information, identify value engineering opportunities, risks, collate consultants costs and prepare contractors proposals, • Review ER technical specifications, • Produce, develop, control and manage the project specific design programme and provide regular progress reporting, • Produce detailed project specific design scoping and undertake procurement of consultant and subcontractor designers, • Assess consultant and subcontractor designers completed competency assessment questionnaires and supporting evidence provided, • Monitor and manage consultant fees and invoicing, • Fulfilment of CDM Principal Designer role., • Fulfilment of Building Regulations Principal Design role and named as Designated Individual, • Undertake thorough reviews and interrogation of consultants and subcontractor designs, to ensure compliance with applicable legislation, compliance with system literature, compliance with planning consent, buildability, completeness, presentation, best value, accuracy, level of information, and ultimately eliminating risk., • Review and assess alternative build methods and practices, • Manage and coordinate external consultants in their day-to-day duties related to design, coordination and technical aspects of production information and to ensure delivery within the constraints of time, quality, budget and technical requirements, driving a high standard, • Ensure that designs comply with company standards, • Promoting design that respects budgetary constraints, • Organise and manage weekly, fortnightly or monthly technical coordination workshops, package reviews and design team meetings, • Ensure that all aspects of the building design are fully coordinated including but not restricted to, fire safety, structures, M&E, façades, internal specification, service strategies, maintenance strategies etc., • Ensure fully complete, correct and coordinated packages issued to Commercial and Construction teams, • Establish required scoping for survey and investigative works, • Maintain and deliver in accordance with company values, • Manage subcontractor and supplier design approvals ensuring timely turnaround, • Monitor subcontractor design approvals and maintain a tracker in line with programme, • Manage the flow of information to Commercial, Operations and Client, • Update and coordinate monthly design schedules, • Chair and undertake design package presentations in conjunction with consultant and subcontractor designers, • Review and coordinate design and technical related issues with the Commercial and Operations teams, • Monitor changes from Client, design consultants, subcontractors and proposed changes by construction team, • Manage change control process for variations in relation to drawing revisions, construction programmes and costs, • Collate all required information and liaise with Planning Authorities and Building Control to make submissions in accordance with programme and obtain all necessary approvals as required., • Oversee document control with regards to registration and distribution of design and technical information, • Monitor and manage the processing of information through workflows on the document management system, • Ensure current drawings are filed in order and design information exchange is as per the company protocol, • Undertake site visits as required, • Attend site meetings and monthly/weekly project meetings, • Monitor work executed on site to ensure that is as benchmarked and as designed/specified · Manage, investigate and respond promptly with full close out to RFIs from site team and subcontractors, • Review and advise on corrective measures for identified design issues, • Monitor and obtain all critical certificates to ensure documentation is in place for completion and handovers, • Oversee and participate in the collation of handover information, golden thread, H&S files, O&M manuals and resident packs, • At all times comply with company policies, procedures and instructions, • Comply with responsibilities as laid down in the group’s health, safety and environmental policy., • Ensure that United Living’s drive for world class Health and Safety is delivered in all aspects of your work Qualifications Essential • Thorough with a pro-active management style, • Capability to lead and coordinate with managers across a wider team, • Ability to prioritise and delegate as appropriate, effectively negotiate, motivate and communicate in order to influence others to ensure that the required objectives are met, • An analytical approach to work with an eye for detail., • Leadership skills including assertiveness, being decisive, flexible, good time management, organised, effective at leading / participating in meetings, works well under pressure and to strict deadlines., • Ability to review drawings and identify buildability and technical issues, • Effective people management of direct reports, including goal setting, performance management, giving feedback, direction, support and coaching., • Problem solving and decision making, • Effective communication with all levels of management and project teams, both internal and external to the Company, • Proven track record of successfully managing all aspects of the design and technical process in relation to residential buildings, • Up to date relevant construction industry knowledge including legislation and procedures., • Valid driving licence, • Knowledge of methodology and sequencing process in delivering a construction project including design and pre-construction activities, • Strong written and verbal communication skills, • High rise development experience, • Understanding of the building safety legislative framework, including the Building Safety Act, Building Regulations (dutyholder roles & competency requirements and the HRB Procedure Regulations., • Strong technical knowledge and skillset to assess,, • challenge and monitor design work compliance., • Experience in designer scoping Desirable • Passionate about construction and customer satisfaction, with a focus on high standards and excellence, • Proven track record of design requirements for procurement and construction purposes, • In depth knowledge of contractual requirements, section agreements and utility application process, • Tenacious and driven, • Strong practical knowledge of construction work types, methods and design solutions, • Experience of producing and managing design programmes., • Knowledge of PAS9980 fire risk assessments, EWS1s and FRAEW, • Temporary works knowledge and experience, • Experience with CAD (AutoCAD or Revit), • Knowledge & understanding of BIM · Member of relevant professional body (e.g. CIOB, CIAT, or RICS), • Minimum Level 4 (HNC/NVQ4 etc.) Architectural qualification (or equivalent design, technical and/or construction based qualification) and/or Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click “Apply,” it will redirect to "United Infrastructure.

Join our client as a Senior AI Conversational Designer and play a pivotal role in shaping the future of their digital customer experience. This is an opportunity for a customer-obsessed, forward-thinking leader to take ownership of the conversational AI ecosystem, driving the evolution of conversational assistants and AI-powered interactions within a high-impact digital team. About the Opportunity Our client is no longer experimenting with conversational or generative AI-they are operationalising it at enterprise scale. They have evolved from isolated use cases into a fully integrated AI ecosystem, where conversational AI acts as the interface layer, generative AI provides reasoning and insight, and emerging agentic capabilities are beginning to drive real-world actions across systems and workflows. What They’re Doing • Conversational AI at scale, • Moving beyond traditional chatbots to human + AI orchestration, where AI handles high-volume interactions and seamlessly hands off to humans for complex scenarios., • This is deeply embedded within customer service and contact centre environments, improving resolution times, reducing repeat queries, and enhancing overall customer experience., • Generative AI embedded across the workforce, • AI is becoming the default interface for how employees interact with systems, through copilots and internal AI agents., • These systems unify access to knowledge, tools, and processes—enabling natural language interaction and reducing operational friction across the business., • Shift toward Agentic AI, • The organisation is beginning to move from conversation to action, where AI doesn’t just respond, but can trigger workflows, automate multi-step tasks, and coordinate across systems., • This represents the next frontier of enterprise AI., • AI-driven productivity and engineering, • Generative AI is being used to automate workflows, generate insights, and accelerate software development—delivering measurable efficiency gains across operations., • Data-led personalisation, • AI is powering more intelligent, context-aware customer experiences, enabling personalised services at scale and more effective decision-making across digital products., • Commercially driven AI strategy, • AI is directly tied to cost reduction, efficiency, and business performance—positioning it as a core P&L lever, not just an innovation initiative. Why This Role Matters This is not a traditional conversational design role. You will play a key part in shaping how AI scales across the organisation—designing not just conversations, but how AI behaves across customer and colleague experiences. The next phase of this journey is about moving from capability to differentiated, production-grade AI products—where design, product, data, and risk come together to create seamless, trustworthy, and high-impact experiences. What you will be doing In this role, you will lead the design and delivery of conversational services across chat, self-service journeys, and intelligent automation. You will help define how conversational AI is structured and scaled across the business, working across AI/ML, product, and data functions to create seamless, intuitive, and effective user experiences. Key responsibilities • Design and deliver service experiences that drive measurable business outcomes, including service blueprints, customer journey maps, and prototypes, • Create intuitive, user-friendly interfaces that support seamless and engaging digital experiences, • Develop and maintain consistent, high-quality UI aligned with brand and design standards, • Produce wireframes and interactive prototypes to test and validate concepts prior to development, • Ensure accessibility standards are embedded into all design outputs, • Stay ahead of industry trends, design best practices, and emerging technologies to continuously improve product experiences, • Leverage qualitative and quantitative data to uncover customer needs, pain points, and opportunities for innovation Additional highly valued experience includes: A deep understanding of NLP and its application in real-world conversational AI products A data-driven mindset, using insights and analytics to inform design decisions and optimise performance Experience defining and delivering conversational AI product vision, including integrations with search, virtual assistants, and broader digital ecosystems You will be assessed across a range of critical capabilities including strategic thinking, business acumen, change and transformation, risk and controls, and core digital and technology expertise.

Overall Purpose The purpose of this role is to lead and contribute strategic creative thinking, alongside delivering hands-on design expertise, to develop high-quality brand and marketing materials across Get Living and its portfolio. The role is instrumental in shaping and executing creative solutions that support both central brand initiatives and neighbourhood-specific needs, contributing to the effective delivery of marketing, operational and brand objectives. Key Relationships Internal: Neighbourhood Director, Resident Experience Director, Marketing Team, Neighbourhood/General Managers, Development and Real Estates Team and other Business Support Functions. External: Freelance photographers and videographers, third-party printers and signage companies. Key Responsibilities & Accountabilities • Deliver high-quality, hands-on design outputs across digital, video and print channels, including marketing collateral, digital assets, video content, environmental graphics (vinyls, wayfinding, signage, hoarding), presentations and internal communications., • Ensure consistent application and governance of Get Living’s brand identity, alongside individual neighbourhood brands, across all touchpoints., • Support the creation, rollout and evolution of neighbourhood brands, contributing to wider brand-led and placemaking initiatives across the portfolio., • Manage and prioritise the end-to-end design workflow, taking ownership of incoming requests, timelines and delivery to ensure all projects are completed efficiently and to a high standard., • Oversee projects from concept through to final production and installation, liaising with external suppliers to ensure quality and accuracy of execution., • Conduct regular creative reviews to maintain high standards of design quality, consistency and effectiveness across all outputs., • Collaborate closely with internal stakeholders to interpret business needs and translate them into clear, actionable and commercially effective creative solutions., • Present design concepts and clearly articulate the rationale behind creative decisions to stakeholders., • Provide guidance and support to junior team members or freelancers where required, fostering a collaborative and high-performing creative environment., • Maintain and develop brand assets, templates and guidelines to support efficient and consistent delivery., • Support leasing, marketing and resident engagement activity through impactful and on-brand creative output., • Continuously seek opportunities to improve creative processes, output and brand impact. Experience and Skills Required • Proven experience in a graphic design or design management role, with a strong portfolio demonstrating delivery of high-quality, multi-channel design projects., • Extensive experience creating design work across digital, social and print platforms, with a strong understanding of channel-specific requirements and best practice., • Advanced proficiency in Adobe Creative Suite, including InDesign, Illustrator and Photoshop (additional motion/video tools advantageous)., • Strong understanding of brand governance, with the ability to apply and maintain consistency across multiple brands and touchpoints., • Experience supporting marketing, brand and placemaking initiatives, ideally within property, hospitality or a customer-focused environment., • Hands-on experience creating and editing video content for digital channels., • Solid working knowledge of print production processes, materials and file setup, with the ability to manage work through to final output., • Experience managing external agencies, freelancers and production suppliers to deliver high-quality creative work (desirable)., • Strong organisational skills, with the ability to manage multiple projects, stakeholders and deadlines in a fast-paced environment., • Confident communicator, able to present ideas clearly and collaborate effectively with cross-functional teams. Key Competencies • Strong creative judgement, with a keen eye for visual detail, content and storytelling across multiple channels, • Highly organised, with excellent attention to detail and the ability to manage multiple priorities effectively, • Collaborative and proactive, building positive working relationships across teams and stakeholders, • Confident communicator, able to clearly articulate ideas and present creative rationale, • Commercially aware, with the ability to align creative output to marketing objectives and performance drivers, • Adaptable and solutions-focused, able to respond effectively in a fast-paced, evolving environment Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company. Get Living Commitment Diversity & Inclusion We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Health and Safety Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio. We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce. We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit. ESG Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals. GET LIVING VALUES Actively champion our company values: Respect Helps build trust and stronger relationships Integrity Acting with honesty and accountability Togetherness Strengthens teamwork and helps us face challenges side by side Excellence Inspires us to push boundaries and deliver outstanding results Innovation Be adaptable to evolve in a changing world Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

Job Title: Head Pizza Chef Location: London About Us We’re bringing something fresh (and seriously delicious) to London—a bold new pizza concept built on quality, creativity, and speed. Think great ingredients, big flavours, and a kitchen that runs like clockwork. We’re obsessed with great food and even better experiences. Every pizza we serve is crafted with care, from perfectly fermented dough to thoughtfully sourced toppings. And we’re just getting started. We’re now on the hunt for a talented Head Pizza Chef to help shape this journey from day one. If you love pizza, thrive in fast-paced kitchens, and want to build something exciting from the ground up, you’ll fit right in. Position Overview This isn’t just another kitchen role — it’s your chance to take the lead. As our Head Pizza Chef, you’ll be at the heart of the operation: leading the kitchen, setting standards, developing menus, and building a team that delivers consistently excellent food at pace. You’ll bring both creativity and structure, ensuring every service runs smoothly while keeping quality front and centre. Key Responsibilities Menu Development: Develop and execute our core menu while creating seasonal specials that keep things fresh and exciting. Stay ahead of trends and bring new ideas to the table. Food Preparation & Presentation: Deliver consistently high-quality dishes with attention to detail and pride in every plate. Quality Control: Maintain exceptional standards across taste, consistency, and presentation. Kitchen Management: Oversee daily kitchen operations, including ordering, stock control, and maintaining a clean, organised workspace. Staff Supervision & Training: Recruit, train, and lead your team — creating a positive, high-performing kitchen culture. Health & Safety Compliance: Ensure full adherence to food safety and health & safety regulations at all times. Cost Control: Manage food costs, reduce waste, and contribute to strong financial performance. Collaboration: Work closely with management on events, specials, and new ideas. Customer Engagement: Occasionally step out to connect with guests, gather feedback, and represent the brand. Qualifications • Proven experience as a Chef in a fast-paced restaurant, hotel, or catering environment, • Strong pizza-making experience (preferred), • Experience in staff recruitment, training, and team leadership, • Excellent organisational and communication skills, • Solid understanding of food safety and H&S standards, • Strong stock management and product costing experience, • Creative mindset with a genuine passion for food, • Ability to thrive under pressure, • Flexibility to work evenings, weekends, and holidays Benefits • Competitive salary + TRONC + bonus scheme, • 28 days holiday per year, • Real opportunity for growth as we expand, • Free meal on shift, • Staff discounts How to Apply If you’re ready to build something exciting and put your stamp on a new pizza concept, we’d love to hear from you.

Job Title: Product Business Analyst Department: Product Location: Hybrid (split between Kingston Upon Thames office and home-working) Country: UK Level: Individual Contributor Reports to: VP Product Contract Type: Permanent / Full-time Contracted Hours/Days: 37.5 hours / 5 days per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role The purpose of the Product Business Analyst role is to strengthen the Product function by translating customer needs, product strategy, and technical requirements into clear, testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows, and requirements are well understood across teams, supporting consistent delivery and helping maintain high product quality. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Requirements & User Stories (Software & Firmware) • Ensure backlog items are well‑defined, prioritisation‑ready, aligned to product goals and meet agreed definitions of readiness before entering development., • Break down high‑level product initiatives into epics, user stories, and clearly scoped deliverables., • Lead the creation of detailed user stories and acceptance criteria for software and camera firmware development., • Translate hardware PRDs and system constraints into supporting software and firmware requirements., • Define functional and non‑functional requirements, including edge cases and error handling. Development & Testing Collaboration • Work closely with Software Development and QA teams to clarify requirements and resolve questions., • Support test planning by ensuring acceptance criteria are clear, complete, and testable., • Assist with defect triage by documenting expected behaviour and reproduction steps. Product Documentation • Document existing (“as‑is”) and future (“to‑be”) product behaviour., • Produce workflow diagrams, state flows, and interface descriptions to support development and testing., • Act as a central point of reference for product behaviour and feature definitions., • Help draft release notes ensuring they accurately reflects delivered functionality and known limitations., • Maintain clear records of behavioural changes across product versions. Customer Feedback & Service Delivery Interface • Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements., • Work with Service Delivery to triage support issues and log defects requiring development. Team Relationships • Work under the direction of the VP Product, supporting product strategy and delivery., • Collaborate closely with Software Development and Testing teams., • Interface with Sales Engineering to understand customer usage patterns and feedback., • Support cross‑functional alignment by ensuring shared understanding of product behaviour. Health and Safety • Comply with all company Health & Safety policies and procedures., • Support product safety activities through accurate documentation and requirement definition where applicable. Learning and development • We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 3–5 years’ experience as a Business Analyst or Product/Technical BA within a SaaS or technology-led environment, • Demonstrable experience writing high-quality user stories and acceptance criteria for software delivery teams, • Proven ability to translate high-level product strategy into detailed, structured requirements, • Experience working in Agile/Scrum environments with cross-functional engineering and QA teams, • Experience documenting both functional and non-functional requirements, • Strong ability to break down complex problems into clear, structured deliverables, • Comfortable working across Product, Engineering, QA, Sales Engineering and Service Delivery, • Able to manage upwards effectively by providing clarity, progress updates and structured recommendations, • Works effectively with developers and testers to ensure shared understanding, • Strong communication and interpersonal skills, with the ability to build effective working relationships., • Demonstrates a growth mindset, with adaptability, curiosity and a commitment to continuous improvement., • Strong emotional intelligence, including self-awareness, empathy and sound judgement. Desirable • Bachelor’s degree in Business, Computer Science, Information Systems or related discipline, • Experience working with hardware-software integrated products, • Familiarity with compliance-driven or regulated environments, • Experience using tools such as Azure DevOps, • Exposure to firmware or embedded systems environments Key Metrics for Success The key metrics to be successful in this role are: 1. Requirements Quality & Readiness • % of backlog items meeting agreed Definition of Ready before entering development, • Reduction in requirement-related rework or clarification during sprint execution, • Low incidence of requirement-related defects post-release 2. Delivery Effectiveness • Stories delivered within sprint without requirement-driven blockers, • Acceptance criteria consistently testable and aligned with QA outcomes, • Clear documentation available ahead of development start 3. Cross-Functional Alignment • Positive feedback from Engineering and QA on clarity and completeness of requirements, • Reduced ambiguity and fewer clarification cycles during development, • Strong working relationships across Product, Engineering and Service Delivery 4. Product & Customer Impact • Structured incorporation of customer feedback into documented requirements, • Improved traceability between customer need, requirement and delivered feature, • Accurate release notes reflecting delivered functionality 5. Continuous Improvement • Ongoing refinement of documentation standards and templates, • Contribution to improved Product processes and backlog hygiene, • Maintenance of clear records of behavioural changes across product versions

MPI are looking for PERMANENT Senior Engineers, for our client based in London Location: Ideally London, but will consider Kent, Surrey, Southampton, Reading, Oxford etc. Hours: Typically, start at 8 and finish at 4:30 however this is work dependent anything over 9 hours a day is paid at over time rates Benefits: • Discretionary bonus scheme (8%), • 25 days holiday, • Life assurance, • Healthcare cash plan, • 8% bonus (if goals are achieved), • Overtime, average per engineer at least £5000.00/year., • £50 per night staying away allowance – if this is needed, • BUPA (Healthcare) after 3 months., • Use of company vehicle out of hours, • This role may include Hybrid working Line Manager: Operations Manager Direct Reports: Supervisory/ADP Management only Hours: Full time About the role: In your role as Senior Engineer, you will provide all aspects of on-site servicing, repairs and installation works covering domestic and commercial contracts throughout the UK. A key part of your role will be to coordinate and provide training for colleagues on new and existing products and services. You will also be the team leader for the Service Engineers (which engineer levels to be agreed with your line manager), who will directly report to you for any support they need. In this role your key responsibilities will include: • Understand and adhere to all aspects of Health and Safety, Risk Assessments and Method Statements Liaise with engineers, managers and other staff members to identify training requirements, • Arranging of ongoing training programmes and reviews, • Sourcing and maintaining technical literature information, • Carryout onsite assessments, surveys and engineer audits, • Updating database with necessary site and asset information, • Provide technical support for service engineers, office and customers where required, • Research information on new products and services, • Provide feedback between office and service engineers, • Assisting the Service Office with Technical Admin duties, • Perform Servicing, Commissioning, advanced repairs, fault finding and Installation of pumps and pressurised systems (and waste pumps/submersible pumps if/when required), • Actively be aware of opportunities to promote the client’s Services, • Lead a team of Service Engineers South (engineer levels to be agreed with your line manager), helping them with problems, issues or general support they may need. Working with the installation engineers to ensure they are performing their roles in the most efficient way and introduce improvements where necessary. Essential qualifications, experience and skills required for the role: • Servicing and Commissioning of pumps and pressurised systems, • Advanced fault finding and minor repairs of pumps and pressurised systems, • Installations of pumps and pressurised systems, • Minimum 10 years’ experience working with pumps and pressurisation equipment, • Excellent knowledge and understanding of all manufacturers and types of water booster sets and pressurisation equipment, • Good understanding of water systems and associated equipment, • Experienced working with and fault finding with electrics, • UK Driving Licence, • Organised and self-motivated, • Attention to detail, • Customer focused, • A pleasant and friendly ‘can do’ attitude, • Knowledge of pumps and pressurised systems, • Health and Safety training required for the role, • Good time keeping, • Be flexible and adaptable Knowledge & skills to develop: • Further Health and Safety training required for the role, • Further product training as required, • Develop client relationships and attend review meetings where required

Legal & Regulatory Compliance Manager (Fixed Term Contract Role) Main purpose of the job The Legal & Regulatory Compliance Manager is responsible for ensuring the organization adheres to all applicable laws, regulations, and internal policies. This role involves monitoring regulatory changes, managing compliance frameworks, mitigating legal risks, and supporting business operations with sound legal guidance. To take accountability for legal and non-regulatory compliance assurance and, as well as engaging effectively at Senior Level (both internally and externally) on behalf of the Director of Risk and Compliance. To lead the provision of legal and non-regulatory compliance assurance service to HCLIBS and its clients that ensures and provides assurance of full compliance with legal regulations and to instil a compliant culture amongst HCLIBS employees. Ensure senior level client legal and regulatory compliance assurance relationships are appropriately managed on behalf of the Director of Compliance and Risk. Key tasks & responsibilities • Ensure compliance with UK regulatory requirements, including but not limited to UK GDPR, Data Protection Act 2018, and industry-specific regulations, • Monitor updates from regulatory bodies such as Financial Conduct Authority and Information Commissioner’s Office, • Develop and maintain compliance policies, procedures, and controls, • Produce and present legal and regulatory compliance focused papers for the Director of Risk and Compliance to present to the RMAC and other internal committees as required, • Act as alternative for the Director of Risk and Compliance at formal committees and to deputise in his absence as and when required, • Oversee the provision of a proactive compliance service to clients ensuring that HCL IBS’s compliance activity meets the requirements of each client contract., • Maintain and develop client relationships, especially senior compliance management for each client and executive level roles at each client., • Identify, assess, and mitigate legal and compliance risks, • Conduct compliance audits and internal reviews, • Implement corrective action plans where gaps are identified, • Lead regular desk-based monitoring of business MI and review/challenge the results of regular compliance control self-assessment results from the business, • Identify requirements for, and direct delivery, of ad hoc projects at the direction of the Director of Risk and Compliance., • Working with L&D team, ensure the content and scope of training rolled out across HCL IBS is fit for purpose., • Attend client assurance and governance meetings as Director of Risk and Compliance representative, • Develop and maintain Compliance MI so that base data supports both internal and client needs and enables team to work efficiently and effectively., • Lead the development and oversee delivery against a proactive desk-based compliance monitoring and oversight annual plan, • Manage the efficient allocation of work and resources within the team, • Deliver on HCL IBS’s performance management framework in the context of the Compliance Monitoring, Oversight and Advisory Technical., • Constantly review the practices and role of the Compliance team and seek continuous improvement and development of the team, • Support the Director of Risk and Compliance in the execution of his responsibilities as a Board Policy owner., • Liaise with external regulators, auditors, and legal advisors, • Collaborating with internal departments such as HR, Finance, and Operations Education/ Qualifications/ Training • Educated to degree standard, • Professional or recognised compliance qualification Special Skills/ Knowledge • Understanding of the rules on conduct of business, market conduct, approved persons, training and competence and working knowledge of compliance requirements., • Excellent knowledge and understanding of compliance requirements for a UK regulated financial services company, • Good knowledge of industry best practice in compliance Excellent Customer Focus and Relationship Management skills., • Good presentation skills., • Good working knowledge of ABI/DPA and HMRC Experience • 12 – 15 years of experience in legal/compliance roles within the UK market, • Strong knowledge of UK regulatory environment, • Significant experience of influencing and engaging effectively at Board and Executive levels both internally and externally, • Good technical experience in the retail insurance, • Previous experience of working in the outsourcing industry, • Direct experience of handling difficult compliance situations internally and externally with clients to ensure a positive outcome for the regulated entity Personal Qualities • Strategic thinker, • Proactive with senior stakeholders, • Be able to influence decisions at Board and executive levels., • Team Player but must also be capable of working alone, • Set and achieves high standards, • Excellent internal and external networker at Board and Executive levels, • Effective planning and organising, • Excellent decision making skills, • Excellent leadership/ management skills, • Capacity to present facts in an easily understandable way, • Capable of focusing on detail, but able to see the big picture as well Special Requirements Willingness to travel within the UK and abroad

About Tembo Tembo is an award-winning savings and mortgage platform, helping people grow their money and get onto the property ladder faster. Our ISA offering is at the core of what we do. With products like Cash ISAs and Lifetime ISAs, we make it simple for customers to maximise tax-free savings and build towards their goals with confidence. Designed to be competitive, flexible and easy to use, our savings products help customers make their money work harder. Our savings and mortgage propositions work seamlessly together - supporting customers from their first pound saved through to home ownership and beyond. With rapid growth and ambitious plans for new products and innovation, we’re just getting started. We’re rated 4.8* on Trustpilot, with every customer review celebrated and a relentless focus on keeping that standard as we scale. We’re backed by leading investors including Goodwater Capital, Aviva, McPike Family Global Office, Ascension and Love Ventures, alongside purpose-led partners such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital. What you'll do We’re looking for an experienced, customer-first Customer Service Team Lead who’s ready to roll up their sleeves and raise the bar as we scale. You’ll lead a team delivering outstanding support across all channels, handling escalations, complex cases and working with stakeholders across the business to ensure a world-class customer experience. You’ll own team performance across quality, productivity and customer satisfaction, while driving continuous improvement and process efficiency. Working closely with product, tech and compliance (to name a few) you’ll help us scale without compromising on service or regulatory standards. With a strong focus on AI and automation, you’ll ensure the team is getting maximum value from our tools (like Intercom AI), embedding them into day-to-day service delivery. You’ll champion our values, develop your team, and use data and insights to influence decisions on product, process and future investment. What we're looking for • Confident handling complex savings and ISA-related customer queries and escalations, • Strong knowledge of ISA and/or LISA products, including savings journeys, transfers, and withdrawals, • Experience leading or supervising a customer service team in fintech or regulated financial services, • Strong understanding of customer support operations, including complaints, escalations, and regulatory frameworks, • Proven ability to drive team performance against KPIs (CSAT, FRT, resolution times, quality), • Experience coaching, developing, and performance managing high-performing support teams, • Strong cross-functional collaborator with operations, compliance, and tech teams, • Proactive problem solver who improves processes and removes friction from customer journeys, • Passion for delivering exceptional customer outcomes in a fast-moving savings fintech, • Strong communicator with clear leadership presence, • Comfortable thriving in a fast-paced, scaling start-up environment Location: Hybrid, with an office in London Bridge (1-2 days per week in the office) Salary range: £32,000 - £40,000 (plus commission post probation). Our Values: Find a way We innovate relentlessly to help customers get onto the property ladder. It’s all about the people Customers, colleagues, and partners are at the heart of everything we do. If you don’t like it, change it We move quickly, listen to feedback, and evolve constantly.

Job title: Client Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7,000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key Responsibilities: • Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience., • Oversee client flow, waiting time management, and service excellence across all touchpoints., • Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients., • Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists., • Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback., • Partner with HR and management on staff engagement, training, and wellbeing programs. Profile: • Minimum 3 years’ management experience in a luxury fast-paced environment., • Strong leadership and customer service expertise with excellent communication skills., • Organised, proactive, and detail-oriented, able to work independently and under pressure., • Confident using Microsoft Office and CRM systems. A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

Student Recruitment Consultant Institution: Green & Orange Ltd Location: London/Romford (on-site) Salary: Competitive Contract Type: Permanent Hours: Full-Time / Part-Time Start Date: Immediate Role Overview Green & Orange Ltd is seeking an experienced and motivated Student Recruitment Consultant to join our team. You will be the first point of contact for prospective students, engaging with them to understand their aspirations and guiding them toward suitable college and university pathways. You will support students throughout the recruitment journey—from initial inquiry to successful enrolment—ensuring a seamless, supportive, and professional experience. Key Responsibilities • Lead Engagement: Contact and follow up with prospective students via phone, email, and other communication channels., • Consultation: Assess students’ goals, career ambitions, and circumstances to provide tailored educational advice., • Application Support: Guide students through application procedures, document collection, and funding/finance options., • Pipeline Management: Maintain consistent follow-up with leads, ensuring progress through each stage of recruitment., • Relationship Building: Develop trust with students through empathetic, solution-focused engagement., • Database Management: Accurately record and update student interactions and progress within CRM systems., • Collaboration: Work with admissions, marketing, and mentoring teams to ensure a smooth student experience., • Reporting: Track recruitment activity, conversion metrics, and student feedback to inform continuous improvement. Skills & Competencies • Excellent verbal and written communication skills, with confidence engaging students over the phone., • Strong interpersonal skills and a consultative, supportive approach., • Proven ability to meet or exceed recruitment or sales targets., • Exceptional organisational and time-management skills., • Proficient in CRM systems, MS Office, and digital communication tools., • Resilient, proactive, self-motivated, and able to work effectively in a team., • Additional language skills such as Romanian, Ukrainian, or Slovakian are highly desirable. Qualifications & Experience • Minimum 2 years’ experience in student recruitment, education consultancy, sales, or phone-based customer service., • Bachelor’s degree or equivalent professional experience., • Knowledge of the UK higher education system and funding options is desirable., • Experience working with adult or mature learners is an advantage. Performance Indicators (KPIs) • Number of qualified student consultations completed., • Conversion rate from lead → applicant → enrolled student., • Timeliness and accuracy of CRM updates and follow-ups., • Student satisfaction and feedback scores. Salary & Benefits • Competitive salary (based on experience), • Performance-based incentives/bonuses, • Professional development and training opportunities, • Supportive, collaborative team environment, • Probation period: 1–2 weeks (successful completion required for full employment) Why Join Green & Orange Ltd? At Green & Orange, we are passionate about empowering learners to achieve their educational and career goals. As a Student Recruitment Consultant, you will play a key role in transforming lives through education—helping students unlock new opportunities and realise their ambitions.

We are seeking an experienced and passionate Chef to join our dynamic culinary team. The ideal candidate will possess strong leadership skills, extensive culinary expertise, and a commitment to delivering exceptional dining experiences. This role offers an exciting opportunity to oversee food preparation, manage kitchen operations, and ensure the highest standards of food safety and quality are maintained. The successful applicant will be instrumental in creating innovative menus and fostering a positive team environment within our hospitality setting. We offer a very competitive salary for the right person Responsibilities • Lead and supervise the kitchen team to ensure efficient food production and service delivery, • Oversee all aspects of food preparation, cooking, and presentation in accordance with established standards, • Develop and implement creative menus that reflect current culinary trends and customer preferences, • Maintain strict adherence to food safety regulations and hygiene standards at all times, • Manage inventory, order supplies, and control stock levels to minimise waste and optimise resources, • Train, mentor, and evaluate kitchen staff to promote professional development and teamwork, • Collaborate with front-of-house staff to ensure seamless service and customer satisfaction, • Monitor kitchen operations for quality assurance and continuous improvement, • Proven experience in a professional kitchen environment, ideally within a restaurant or hospitality setting, • Supervising experience with the ability to lead a diverse culinary team effectively, • Extensive knowledge of food production, preparation, cooking techniques, and presentation skills, • Strong understanding of food safety standards and hygiene regulations (HACCP certification is desirable), • Excellent organisational skills with the ability to manage multiple tasks efficiently under pressure, • Leadership qualities with a focus on team management, motivation, and training, • Good communication skills to liaise effectively with team members and management, • Previous experience in menu development, food innovation, and service excellence is preferred Work Location: In person

Hours: Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu Holiday: 25 days plus bank holidays About us Merano Residences is an iconic and award- winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence. Job purpose The Building Manager will take the lead on all aspects of the day-to day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent. Key areas of responsibility: • Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors., • Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality., • Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams. This will be led by example with ongoing monitoring, training and role enhancement as an essential aspect., • Work with the RMC Board and the Managing Agent to deliver a short, medium and long- term strategy for the efficient running of all mechanical, electrical and maintenance services within the building. This will include having synergy with annual budgets and demonstrate prudent procurement procedures that will reduce excessive expenditure in all areas., • Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner., • Maintain a basic understanding of employment and property law that will enable you to ensure that the RMC Company and the concierge team are compliant with all current legal regulations including, but not limited to, employment, fire, health and safety and insurance regulations etc., • Review all internal systems and software to ensure efficiency and facilitate improvements where required., • Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up to deliver a successful conclusion., • Be aware of all contractors onsite, and their remit, and monitor activities accordingly., • Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings., • Take day-to-day responsibility for the supervision and deployment of all on-site staff ensuring they are clear about their roles and any specific tasks requiring execution., • Ensure an up-to-date SOP is maintained, available to all staff and regular training is provided. Provide feedback to the Managing Agent and the Board to inform on performance management and training., • Ensure a high level of customer service is provided by all concierge staff at all times, that all communications (e.g phone calls, emails) are answered appropriately and that all face-to-face communications are friendly and welcoming., • Ensure that all staff are well-presented in their uniforms and wear name badges. Ensure that all staff log on and off in accordance with requirements and any issues (including absenteeism, sickness or lateness) are reported promptly to the Managing Agent /recorded on the HR system., • Ensure that any temporary concierge, cleaning or maintenance staff are fully briefed and supervised to enable them to carry out their responsibilities., • Work with the HR team to ensure all absences are covered efficiently. Skills and Qualifications • High level of education with a special aptitude for English and Maths. A degree (or similar) in Business Administration or Estate Management is desirable, but not essential if an exceptional and proven track record of relevant past experience can be demonstrated. Relevant industry qualifications would be a bonus, • Computer literate and be competent in Word, Excel and PowerPoint or a modern equivalent, • Ambitious, dynamic and motivated, • Excellent Communication skills, • Competent negotiation skills are essential, • Demonstrate a “can do” attitude with excellent problem solving skills, • Previous experience in a Team leader role is essential with a proven track record of leading, managing, directing, supporting, and training staff, • Excellent references will be expected Person specification The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board. The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic. Training: Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.

Building Manager – Flagship BTR | Major Real Estate Developer • Location: Central London, • Salary: £56,000 to £60,000 plus package, • Benefits: 12.5% pension, private healthcare, 50% off gym memberships. Madison Berkeley have partnered with one of London’s most prestigious property development, investment and management companies to hire a Residential Building Manager for a flagship Build to Rent asset. The business is fully integrated across development, investment, leasing and management, with one of the most recognised residential platforms in London. The successful individual will take full responsibility for the day to day running of a high end BTR development, where rental values range from £3,000 to £7,500 per month and service delivery is expected to be best in class. This is not a step up role. They need someone experienced, credible and capable of taking full ownership from day one. Key highlights: • Lead and motivate on-site concierge and cleaning teams, • Deliver an exceptional customer experience to residents and guests, • Oversee building operations, compliance, health & safety, and ESG initiatives, • Ensure the development is always presented to the highest standard, • Collaborate with wider estate and asset management teams What’s on offer: • £56,000 to £60,000 basic salary, • Bonus and full benefits package, • Opportunity to work on a flagship asset within a market leading platform, • Long term career progression within a high performing residential team About you: You will have experience managing high end residential or BTR assets, with a strong operational background across staff management, contractors and resident engagement. A solid understanding of health and safety, compliance and building operations is essential. IRPM or similar qualifications are advantageous but not required. This is a rare opportunity to take ownership of a premium London asset within one of the most established residential platforms in the market. If you are interested or would like to have a confidential conversation, feel free to drop me a message or WhatsApp me directly.

Job Role: Management Consultant – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Consultant As a team: Our Communications, Media & Technology (CMT) Strategy & Consulting team partners with leading organisations across Telecoms, Media, Software, Platforms, and High-Tech industries. We help clients navigate complex, often ambiguous challenges by defining strategies, designing future-state processes, and delivering outcomes through the integration of data, technology, and change execution. From scaling new platforms and reinventing business models to simplifying operations, we drive measurable, long-lasting results. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. We’re looking for experienced problem-solvers who combine deep industry expertise with the ability to bring clarity and structure to ambiguity, helping clients seamlessly move from strategy to execution. If you’re ready to drive transformation and deliver impact at scale, we want to hear from you. What’s in it for you? • A dynamic career path at the forefront of industry transformation, supported by a high-performing and inclusive team culture, • Opportunities to work on high-impact projects with global clients shaping complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Continuous learning through access to world-class training, cutting-edge technologies, and a global network of experts, • A collaborative environment that fosters innovation, embraces diverse thinking, and prioritises your personal and professional growth In this role you will: • Solve high-impact business problems where the path forward isn’t always clear, using structured approaches such as detailed process design, data-driven insights, and cost-benefit analysis, • Collaborate with clients and internal teams to shape and deliver strategic initiatives that generate tangible business value, • Lead the design and execution of solutions – including scope definition, delivery models, and business cases – while collaborating across strategy, technology, and delivery functions to bring solutions to life, • Use structured problem-solving techniques such as interviews, workshops, data analysis, and research to uncover insights and guide key decisions, • Shape commercial propositions and contribute to business development, driving client growth conversations and go-to-market strategies Job qualifications We are seeking candidates with a strong problem-solving mindset and hands-on experience in Comms, Media, Software & Platforms, High Tech, or adjacent technology-driven industries. You may come from consulting, internal strategy, transformation teams, or from an established platform provider within the relevant industry. You will bring strong experience within the Business-to-Business (B2B) customer segments, e.g. SMB, MNC, Enterprise, and an operational and transformational understanding of the B2B customer lifecycle value chain in at least one of the relevant industry sectors as part of your consulting skillset. You should bring expertise in the following areas: Value-Driven Delivery • Proven ability to structure and solve complex business challenges through data-driven insights, process redesign, business casing, and technology solutions, • Experience designing future-state B2B processes, B2B customer journeys, and B2B transformation roadmaps, from vision to execution, • Expertise in driving and owning end-to-end B2B transformation initiatives, from strategic design to full delivery and implementation Client Engagement • Ability to operate in ambiguous environments, bringing clarity, structure, and strategic alignment to drive stakeholder buy-in, • Proven track record of working directly with senior stakeholders to understand complex problems, co-create solutions, and drive cross-functional change, • Experience delivering complex transformation initiatives in both waterfall and agile environments Coaching and growth • Team management capabilities with experience mentoring and coaching junior team members, fostering collaboration, and building trusted client relationships, • A commercial mindset with comfort in shaping detailed business cases and guiding clients through the complexities of transformation Set yourself apart: • Experience & interest in fast-evolving areas such as Enterprise or SMB transformation, platform strategy, trust & safety, or scaled operations, • Experience in consulting or internal transformation/strategy teams within Comms & Media, Software & Platforms, or High Tech, • Demonstrated ability to own and drive complex challenges, providing clarity and delivering impactful, measurable solutions, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms, and an understanding of how they can create significant business value, • Relevant certifications (e.g., Agile, Cloud, Data, Architecture) or experience with modern delivery methodologies What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

Senior Buyer – Fresh Food / Non-Produce Waltham Cross, Herts Competitive 40 hours per week – Monday to Friday 8am – 4pm Reynolds Food Group is a leading independent UK foodservice business, and we are seeking an experienced Senior Buyer to join our growing Purchasing team. This is a high-impact role responsible for driving sourcing strategy, managing key supplier relationships, and delivering commercial value across fresh food and non-produce categories. You’ll take ownership of core categories including Dairy, Cheese, and Morning Goods, with Produce experience considered a strong advantage. The Role Reporting to the Head of Purchasing, you will lead strategic sourcing initiatives, manage supplier performance, and deliver cost and margin improvements. You’ll also line manage a Buyer and play a key role in shaping category strategy and supporting business growth. Key Accountabilities include; Strategic Sourcing & Supplier Management • Identify, and onboard new suppliers across fresh and non-produce categories., • Build, manage, and maintain strong strategic relationships with key suppliers, particularly within Dairy, Cheese, Morning Goods, and branded food., • Lead supplier negotiations to secure best in market pricing, service, and quality., • Lead product sourcing and range development in collaboration with Sales., • Support New Product Development (NPD) aligned to market trends and customer needs., • Analyse and challenge supplier price movements., • Deliver cost savings, value engineering, and margin improvement initiatives., • Line manage and develop a Buyer., • Lead cross-functional projects to drive growth and efficiency., • Collaborate with Supply Chain, Sales, Operations, Logistics, and Quality teams., • Act as a senior commercial contact internally and externally. What we’re looking for: Essential: • Senior level procurement experience within foodservice., • Strong background in Fresh Food, Dairy & Cheese., • Established supplier network across Dairy, Cheese, Morning Goods, and branded food., • Produce category experience, • Degree-level education, • People management or mentoring experience. What you’ll get: • 25 days holiday plus Bank Holidays., • Annual pay reviews, • Group Personal Pension Plan., • Retail Discount membership., • Death in Service., • Further company tailored benefits achieved through service and commitment. Apply Now If you’re a commercially driven Senior Buyer looking to take ownership of key categories in a fast-paced, growing business, we’d love to hear from you. Reynolds Food Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job Title: Retail Training Manager Reporting to: Retail Director Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As Retail Training Manager at ME+EM, you will lead the design and delivery of a best-in-class learning and development strategy across our UK and US retail stores. Reporting to the Retail & Customer Experience Director, you’ll play a pivotal role in shaping how our teams learn, grow and perform – ensuring every store delivers an exceptional ME+EM experience. This is a highly influential role focused on building capability, confidence and future leaders. You’ll create inspiring training programmes that support career progression, strengthen commercial performance and embed our service standards at every level of the business. You’ll thrive in this role if you’re passionate about retail, people development and luxury customer experience. With a background in fast-paced, client-centric environments, you bring the confidence to coach, influence and challenge teams positively. You’re creative, solutions-led and driven by excellence – and you’ll champion ME+EM’s values through everything you do. Responsibilities: • Develop and implement a learning & development strategy aligned with retail operational goals., • Create tailored learning solutions for store teams, covering product knowledge, service excellence and commercial awareness., • Design and deliver leadership development programmes for store management and high-potential talent., • Support internal career progression through training pathways and succession planning in partnership with Retail Area Managers and the Retail People Manager., • Collaborate closely with Retail Operations and the People Team to ensure consistent learning experiences across all locations., • Lead the creation of a Customer Playbook to define and embed the expected customer experience across teams., • Evaluate the impact of training programmes using KPIs and employee feedback to drive continuous improvement., • Champion inclusivity, equity and accessibility in all learning initiatives., • Manage third-party learning providers and digital learning platforms., • Enhance and deliver the retail onboarding and induction experience., • Organise and support workshops, meetings and panel discussions, including venue logistics, communications and materials., • Create and maintain a comprehensive training manual and resources for ‘train the trainer’ sessions., • Provide full administrative and logistical support for training programmes, including scheduling, attendance tracking, feedback collection and record keeping., • Be present during training sessions to support activities and workshops on the ground. Skills: • Proven experience in Learning & Development within a retail environment., • Confident delivering engaging training to both small and large groups., • Passionate about developing people at all levels., • Strong communicator who builds trust and credibility with retail teams., • Solution-focused with a creative, adaptable approach., • Resilient and comfortable working in a fast-paced, evolving retail environment., • A role model for inclusive leadership and equity., • Strong organisational and administrative skills., • Data-driven approach to evaluating learning effectiveness., • Knowledge of digital learning platforms and training tools., • An L&D qualification is desirable but not essential. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Client Development Manager – UK Key Accounts Are you genuinely motivated to work on Technology Programmes that are changing the way people work? Are you driven by building transformational relationships over transactions? Are you a proven Client Development professional from either a Consulting, RPO or traditional agency background? Our story Templeton and Partners are an established Technology Services provider delivering Advisory, Consulting and Contingent Workforce solutions globally. Our customer relationships fuel the growth of our business and the success of our people. With 8 global locations, a team that communicates in over 25 languages and a desire to continue to disrupt, we have built a proposition that can deliver on shore, near shore and offshore solutions on time and on scope. We are a diverse team on a mission to support the Technology and Transformation programmes that are making the world a better place. To achieve this, we are growing fast and need someone like you to join us in our mission. Your story • You are an experienced Client Development Manager, Client Account Manager and/or Team Leader with either a Consulting, MSP or traditional agency background., • You are passionate about great customer service that leads to significant account growth., • Your customers understand who you are, the value your organization brings and the service you deliver to them. You have built deep relationships with multiple stakeholders in multiple locations and clients., • Ideally, you will have experience of scaling multiple large accounts through your efforts of networking and building relationships in enterprise level accounts., • You have a passion for our industry and enjoy creating solutions to deliver customers objectives whilst aligning them perfectly with our models – to ensure profitable growth. A true exponent of the win: win., • All your colleagues see you as a great collaborator – focussed on ensuring consistent success but are not afraid to challenge the norm to deliver the best outcome for all., • You are goal oriented, understand the need for solid planning and clear execution – but love to be part of a winning team and not a solo act., • You are creative and feel limited by the opportunities a traditional recruitment company presents to achieve your goals. The opportunity • This is a critical role that forms part of our UK, US, LatAM & Western Europe Region Operating Boar., • You will work at both a strategic and operational level to help define and implement operational best practice., • You will be responsible for the growth of client revenue across three UK Accounts., • You will be the UK Key Account Director for the company’s largest account with multiple relationships with key stakeholders to deliver both tactical (contingent) and strategic (SOW) resources, • You will be the Key Account Director for one of our highest spend customers within the Financial Services Industry, • This is a hands-on role, meeting key stakeholders and developing business relationships., • You will lead your own delivery function, currently a team of two to build our bench of Associates for both immediate and future requirements., • Ideally based from our London office you will be comfortable travelling to Spain on a monthly basis. What is in it for you • Joining a purpose lead business with clear values, • Career Progression – Your own personal career plan with regular promotion targets, 1-2-1 and team coaching from our established leadership team and external coaches, • Competitive Salary – Excellent basic salary, quarterly bonus and annual OTE structure, • A People First, Technology enabled business looking to continually invest in innovation to outpace the market, • Work with a Diverse Global Team – We’re 65% female, 70% international, 80% of us are from a diverse background and we span four generations, • A Performance Culture – We are a growth business that promotes impact, excellence and likes to have some fun along the way

Senior Demand Planner (E-commerce) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Core Health & Protection: Axa Health, • Metlife Group Assurance, • Wellbeing & Lifestyle: GYM, • Perks & Extras: AON Discounts and Recognition Portal, • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planner – E-commerce Business will be responsible for shaping accurate demand forecasts, inventory planning, and product flow across POP MART’s European e-commerce channels. Reporting to the E-commerce Manager, this role ensures product availability, minimises stockouts, and optimises inventory levels to drive sustainable growth in online sales. The successful candidate will bring solid experience in demand planning and supply chain, with the ability to translate sales trends, promotional calendars, and market insights into actionable forecasts. This is a key role interfacing across merchandising, logistics, and marketing to ensure alignment between product availability and commercial priorities. Responsibilities • Develop and maintain demand forecasts for e-commerce channels across Europe, incorporating market trends, seasonality, and promotional impacts, • Lead inventory planning to maintain optimal stock levels, balancing availability and working capital efficiency, • Analyse sales performance and provide recommendations to adjust forecasts in line with business dynamics, • Partner with logistics and warehouses to ensure timely replenishment and efficient order fulfilment, • Align forecasts with marketing and merchandising teams to support campaigns, new launches, and online promotions, • Produce regular reports and insights on demand planning accuracy, stock health, and replenishment performance, • Troubleshoot inventory allocation and fulfilment issues, proposing practical solutions to prevent service disruption, • Contribute to process improvements and the adoption of planning tools or systems to strengthen forecasting accuracy Required Qualifications • Bachelor’s degree or above in Business, Supply Chain, or STEM fields, • 3 to 6 years of experience in demand planning, supply chain, or e-commerce operations, • Strong analytical skills with advanced proficiency in Excel (pivot tables, modelling, scenario analysis), • Solid communication skills in English, both written and verbal, • Proven ability to manage multiple priorities and work under pressure, • Strong organisational skills and attention to detail, • Self-motivated, with the ability to work independently while collaborating effectively across functions Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

PART-TIME ROLE – 3 DAYS PER WEEK I’m currently partnering with a high-growth, independent marketplace that is on a mission to rid the world of generic sentiment. They aren’t looking for followers, they want a smart, opinionated, high-performing creative who isn't afraid to challenge the status quo, kindly. If you’re tired of being a cog in a faceless machine and want to actually make a dent in a transforming category, this is the seat you want to pull up a chair to. The Role As the Catalogue Curation Lead, you will own the end-to-end creative curation of the product range. This isn't just about picking what looks good; you will be the architect of the standards, principles, and decision frameworks that define quality across the entire brand. What you’ll be doing: • Defining Excellence: Set clear quality thresholds and build decision frameworks that guide moderators and creators alike., • Strategic Curation: Decide what makes the cut and what gets prioritised, taking full accountability for both creative and commercial outcomes., • Catalogue Health: Lead structured clean-ups and collection curation to ensure the catalogue feels intentional, cohesive, and easy for customers to navigate., • Creator Mentorship: Provide direct, actionable feedback to creators to strengthen the range and lead the briefing process for high-quality output at scale., • Commercial Synergy: Collaborate with Merchandising teams to use performance data and customer insights to guide your curation decisions. About You: My client is looking for someone who has "strong opinions, lightly held" and values progress over perfection. • Creative Authority: You possess deep visual literacy and can assess work across composition, style, tone, and brand fit—even if you aren't the hands-on designer., • Scale Experience: You have a background in curation, editorial leadership, or creative direction, with a track record of evolving standards across large portfolios., • Strategic Mindset: You think in both individual products and overarching ranges, shaping hierarchy and flow to improve storytelling., • Confident Communicator: You can articulate creative decisions to senior stakeholders with clarity and build trust with teams who may not work in creative roles., • Balanced Perspective: You weigh data and stakeholder input to make clear trade-offs that protect long-term brand health. Location & Workplace Policy • Central London, • 1-2 days office Salary & Benefits • Part-time role 3 days per week, flexible on how this is worked, • £50,000 FTE per annum (£30,000 pro-rata), • 25 days annual leave (rising with service), pension, private health, flexible working with work from anywhere policy, L&D budget and time allowance, annual spend on the marketplace, team socials If you would like a confidential chat about this role or your next career move, then please send your CV to or connect via LinkedIn: Jodie Clayton Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:

The Role As a Service Designer at TCS Interactive, you will be a key contributor within the product design organisation, responsible for shaping, delivering, and continuously improving end‑to‑end service experiences across complex digital and organisational ecosystems. You will work in close partnership with Product Design Leads, UX/UI Designers, Researchers, Product Managers, Engineers, and wider business stakeholders to design services from early discovery through to delivery and optimisation. This role goes beyond execution; you will be expected to influence design direction, champion service design as a strategic capability, and help set best‑practice standards across teams. You will bring a strong point of view on service design, systems thinking, and user‑centred problem solving, alongside a deep understanding of how services operate across people, processes, and technology. By staying informed of evolving design methods, tools, and industry trends, you will help ensure our work remains impactful, scalable, and industry‑leading. Key Responsibilities As a Service Designer, you will: • Lead the design of end‑to‑end services, ensuring coherence across user experience, operational processes, and enabling technology, • Own service design work from discovery through to delivery, translating complex problems, user needs, and business goals into actionable service solutions, • Plan and facilitate collaborative workshops to align multidisciplinary teams around shared understanding and outcomes, • Create and maintain high‑quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models, • Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams, • Collaborate closely with UX Designers and Researchers to connect service‑level intent with detailed experience design, • Work in partnership with Product, Engineering, and Delivery teams to ensure services are feasible, scalable, and sustainable, • Communicate service concepts, design rationale, and trade‑offs clearly to senior stakeholders and client teams, • Act as a trusted senior voice, providing guidance, feedback, and informal mentorship to other designers where appropriate, • Champion high standards of craft, clarity, and systems thinking across all service design outputs, • Proactively manage priorities across multiple workstreams, delivering high‑quality work to agreed timelines Skills and Experience You will be an experienced Service Designer with a strong portfolio demonstrating both strategic thinking and practical delivery. You will bring: • Proven experience working as a Service Designer within an agency, consultancy, or product‑led environment, with demonstrable senior‑level impact, • Strong grounding in service design principles, systems thinking, and human‑centred design, • Extensive experience designing services across complex, multi‑touchpoint environments, • Confidence leading discovery and co‑creation activities with multidisciplinary teams and senior stakeholders, • Experience creating and using service design artefacts to drive decision‑making and alignment, • Ability to articulate service design rationale clearly and convincingly to a range of audiences, • Experience working within Agile or iterative delivery environments, • Strong facilitation, storytelling, and communication skills, • Comfort navigating ambiguity and helping teams move from complexity to clarity About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Better places, thriving communities. ROLE: Technical Supervisor HOURS: 40 hours per week LOCATION: Charlton Gate Business Park, London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Supervisor who will lead and support the delivery of all operations, installations, and maintenance activities across the estate, ensuring a safe, efficient, and high‑performing environment for all building users. The role spans two sites and leads a team of four engineers, supporting a luxury retail office site and a warehouse/office environment, maintaining a high‑standard, client‑focused service and ensuring practical, fast‑paced maintenance delivery with an emphasis on Health and Safety. Role Responsibilities: • Lead and support a team of 4 engineers across both site locations, ensuring balanced resource allocation and consistent service delivery., • Act as a working supervisor, carrying out maintenance tasks and providing cover when required, and participating in on‑call and weekend rotas in line with business needs., • Ensure all PPM, reactive and statutory tasks meet SLAs and compliance standards., • Serve as the electrically biased lead engineer and undertake AP duties., • Maintain strong relationships with Building & Estates teams, subcontractors, and client representatives., • Issue, manage, and audit all relevant permits and authorisations, ensuring planned works progress safely and in a timely manner., • Ensure all team documentation, reports, and compliance paperwork are completed accurately and on time., • Conduct audits, Toolbox Talks and safety briefings, as required., • Support delivery of contract KPIs and identify improvement opportunities., • Bring innovation to the contract to improve the current systems., • Support staff development and identify training needs., • Procure materials and equipment within operational budgets., • Promote energy‑efficiency initiatives across both locations., • Act as a role model for effective use of PDAs, asset management systems, and digital workflows., • Maintain statutory and non‑statutory logs (e.g., emergency lighting, FCUs, water regimes)., • Oversee water hygiene controls and logbook accuracy., • Ensure strict compliance with company and client safety systems and requirements., • Ensure accuracy, integrity, and quality of engineering and asset data within Mozaic (CAFM), informing maintenance planning and improving asset lifecycle management., • Manage subcontracted resources, ensuring aligned delivery standards and compliance., • Support colleagues and other departments to ensure smooth multi‑site operations., • Carry out all duties in accordance with company policies, procedures, and safety standards., • Undertake all training required for the role and ensure timely completion. Required Qualifications: Applicants must meet the below defined requirements for the role. • NVQ Level 3 in Electrical Installation or equivalent., • City & Guilds 2391 or equivalent certification in electrical testing and inspection., • 18th Edition IEE Wiring Regulations., • Competent to undertake Authorised Person duties for LV systems as required, and for different disciplines (or willingness to train to AP level)., • Excellent technical skills in mechanical and electrical systems and knowledge of general building repairs and maintenance., • Excellent communication skills and ability to culture and maintain client confidence., • Excellent customer service experience, preferably with an emphasis on dealing with customers and clients both face‑to‑face, through email and over the phone., • A professional attitude in all areas of the job role with the ability to challenge issues comprehensively and resolve them effectively., • Ability to work efficiently within a team as well as under own initiative in a demanding environment where accuracy is paramount., • Knowledge of Health & Safety and safe working practices, ideally IOSH or equivalent certified., • Strong understanding of working at height activities and physically capable of carrying out related tasks., • Enthusiastic, proactive, and hardworking, with a positive attitude to problem‑solving and teamwork. There's a place for you at Mitie – join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

We’re looking for an experienced and commercially minded Head of Logistics to lead and optimise end-to-end supply chain operations for a leading multi channel retail business. This is a senior leadership role, responsible for ensuring products move efficiently from supplier to customer, while driving cost control, service excellence, and continuous improvement. You’ll oversee third-party warehousing, manage international freight operations, own ecommerce carrier performance, enhance customer delivery experiences, and develop a high-performing logistics team. Key Responsibilities 3PL & Partner Management • Lead and manage relationships with 3PL providers, ensuring performance against SLAs and KPIs, • Negotiate contracts, monitor costs, and drive service improvements, • Oversee inbound and outbound freight forwarding across global routes, • Optimise shipping modes, routes, and costs while maintaining delivery timelines, • Own relationships with last-mile and parcel carriers, ensuring strong performance across delivery speed, cost, and reliability, • Negotiate carrier contracts and rate cards to support growth and margin improvement, • Monitor carrier KPIs (on-time delivery, failed delivery rates, claims, etc.) and drive continuous improvement, • Develop and optimise carrier mix and routing strategies across regions, • Own the end-to-end delivery experience, ensuring high levels of customer satisfaction, • Work cross-functionally with customer service teams to resolve delivery issues, • Identify and implement process improvements across warehousing, transport, and fulfilment, • Use data and analytics to drive operational efficiencies and cost savings, • Build, lead, and develop a high-performing logistics team, • Foster a culture of accountability, continuous improvement, and collaboration, • Set clear goals, monitor performance, and support professional development Applicants should have: • Proven experience in a senior logistics or supply chain leadership role within retail or e-commerce environment, • Strong experience managing 3PL providers, ecommerce carriers, and freight forwarding operations, • Deep understanding of end-to-end supply chain and distribution networks, • Track record of driving operational improvements and cost efficiencies, • Excellent leadership and stakeholder management skills

About the Opportunity A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice. What You’ll Do As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering, • Analyse end-to-end customer journeys and identify opportunities for optimisation, • Build CX transformation roadmaps and business cases linked to measurable outcomes, • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions, • Keep programmes on track while influencing senior stakeholders across business and technology • Translate qualitative and quantitative insights into clear recommendations and specifications, • Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas, • Contribute to thought leadership, go-to-market strategy, and internal capability building Why This Role Stands Out • A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda, • Exposure to international work, including collaboration with teams globally, • Hands-on involvement in CX strategy, digital innovation, and technology evaluation, • Clear progression into broader consulting and business development responsibilities, • Continuous learning, industry events, and the ability to directly shape a developing practice What We’re Looking For • 5+ years’ consulting experience (digital strategy, CX, transformation, or change), • Experience in data platforms, AI, CX tech, enterprise solutions, or digital products, • Ability to simplify complex problems and present compelling recommendations, • Strong stakeholder management and communication skills, • A client-first mindset with comfort engaging senior executives, • Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes Preferred: • Big 4 / top-tier consulting experience Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start: Dr Marina Economidou, Executive Solutions Consultant

Financial Planner – Client Bank Provided! To £80,000 - £120,000, plus bonus Full Time or Part-Time East London/North London Border - Hybrid Role Due to continued expansion, we have been retained by an establish Financial Planning firm, that is proud of its collaborative, team lead culture and the open forum to share ideas to be implemented. They now seek to recruit an experienced Financial Planner to join this team, to look after and develop an existing client bank and develop the account further. The salary range is £80k-120k, and if you are able to transition clients across to the firm, this will be reflected in the initial basic salary on offer. They are a 'whole of market' firm and require the experience of a client centric Financial Planner to carry out the following tasks. Responsibilities • Managing an existing client bank of clients, • Targeting the acquisition of new clients for the Firm through Business Development activities; pro-actively representing the business and taking the initiative to meet new potential clients;, • Contacting clients that are currently unengaged with their service, rebuilding the relationship through financial planning advice;, • Service clients on an ongoing basis, conducting annual reviews and ensuring that the client remains on track to achieve their objectives;, • Carry out all activities in a compliant manner in line with internal procedures and regulatory requirements. Competencies / Skillset • Getting Things Done – Delivers on agreed objectives promptly; prioritises workload; remains professional under pressure., • Communication & Sharing Knowledge – Confident, clear and accurate with all communication. Maintains accurate records and makes effective use of new technology., • Customer Service – Positive attitude to find solutions in line with TCF principles. Uses customer feedback to improve service., • Effectiveness & Adaptability – Able to maintain a high volume of work, striving for continual improvements. Understands individual contribution in relation to corporate objectives. Presents a positive image and approach to change., • Team Working – Shares knowledge, skills and experience with colleagues; understands team goals; is cooperative and supportive of others., • Client focus and concern for quality – good financial planning knowledge and ability to deliver advice in an understandable manner to clients, ensuring client satisfaction and retention, • Actively participate in the sharing of knowledge – Financial Planners and the wider team, • Market Knowledge – Maintain a full and proper understanding of the financial services market, • Commercial Sense – manage each client relationship on a sustainable and profitable basis, dealing with issues promptly and appropriately Experience / Qualifications • Must hold the CII Diploma in Regulated Financial Planning (DipPFS) qualification, • Previous experience of providing financial planning advice to clients, • Previous experience in business development and growing a client book

Service Delivery Manager - Data Centres London Fulltime/Permanent Salary: Competitive, DOE We are partnered with a leading independent technology organisation and global integrator, delivering end-to-end connectivity solutions across structured cabling, infrastructure, and managed services. With over 30 years of experience and a global team of specialists, the organisation supports the full lifecycle of business connectivity from design through to optimisation. We are seeking an experienced service delivery manager to join this company to take resonsibility of Managed Services for corporate workspace technology and data centre environments for prestigious global clients. Key Responsibilities: • Lead, motivate, and manage service and technical teams to ensure successful delivery of all supported services, • Ensure appropriate team structure, resourcing, and technical capability to meet contracted service requirements and project delivery, • Take overall responsibility for service quality, ensuring compliance with all agreed service level agreements and performance metrics, • Manage and maintain relevant technical accreditations aligned with service requirements, • Oversee financial performance, including operational and capital expenditure, ensuring profitability within agreed commercial parameters and providing regular reporting and analysis, • Continuously review and improve service delivery strategies, contributing to wider business growth and planning, • Support pre-sales activities, providing technical and operational input across the lifecycle of new engagements, • Lead recruitment, development, and succession planning for team members, ensuring both technical and professional growth, • Drive customer satisfaction, ensuring feedback is captured and continuous service improvement plans are implemented, • Evaluate and optimise tools, systems, and technologies used in service delivery, • Produce accurate management information and governance reporting, • Ensure adherence to all policies, procedures, and service management frameworks, including ITIL-aligned standards, • Review contractual deliverables regularly to ensure ongoing compliance throughout the contract lifecycle Essential: • Educated to Level 3 (or equivalent), • Proven experience in service delivery management within data centre or workplace technology environments, • Strong leadership and people management experience, with the ability to build, motivate, and develop high-performing teams, • Experience delivering services against contractual obligations and service level agreements, • Strong understanding of data centre operations, technologies, and business-as-usual support, • Experience with telecommunications and structured cabling infrastructure, • Experience supporting enterprise office and/or data centre environments, • Solid knowledge of ITIL processes, including service management, change control, and performance measurement, • Experience managing projects across the full lifecycle, • Strong financial awareness, including budgeting, reporting, and analysis, • Experience working within regulated environments (e.g. financial services or similar), • Excellent communication, stakeholder management, and organisational skills, • Ability to manage multiple priorities and work effectively under pressure, • Proficient in Microsoft Office and project management tools Desirable: • ITIL certification, • PRINCE2 certification, • Industry-recognised structured cabling certification

Logistics & Operations Co Ordinator Are you early in your logistics or operations career and hungry to build something meaningful within a high growth Fashion brand? Do you thrive in a fast growth Fashion environment where operational excellence and commercial control go hand in hand? Are you confident managing international freight, 3PL partners, and cross functional stakeholders to deliver on time and in full? MacGregor Black are partnering with a high growth Fashion brand on the search for a Logistics & Operations Co Ordinator. This is a permanent role based in London. As Logistics & Operations Co Ordinator, you will take ownership of global supply chain operations, with a particular focus on wholesale fulfilment, international shipping, and operational performance. You will ensure every wholesale order is delivered on time, in full, and in line with retailer inwards requirements across the UK, EU, USA and other international markets. Alongside day to day execution, you will play a key role in driving process improvement, cost control, and partner performance as the brand continues to scale. Key Responsibilities: • Lead wholesale logistics, ensuring full compliance with customer inwards manuals and routing guides across multiple territories., • Manage 3PL partners, setting KPIs, monitoring service levels, and forecasting volumes to support growth., • Own international freight and compliance, including customs documentation, HTS codes, EIN and MID registrations, and duty and VAT oversight., • Partner with Finance on logistics budgets, cost tracking, and invoice approvals., • Raise wholesale invoices and resolve delivery or compliance queries with retail partners., • Oversee outsourced Customer Service performance, improving delivery experience, returns processes, and review ratings., • Track inventory movements, investigate discrepancies, and support accurate stock reporting., • Drive sustainability initiatives across packaging, shipping methods, and supply chain efficiencies., • Provide regular KPI reporting and operational insights to the leadership team., • Support wider operational requirements including storage, facilities, and health and safety compliance. What We're Looking For: • 2 plus years’ experience in logistics, supply chain, or operations, ideally within Fashion or a wholesale led consumer brand., • Proven experience managing wholesale deliveries and retailer compliance requirements., • Strong knowledge of international shipping regulations, particularly USA imports and customs processes., • Commercially astute, with experience managing costs and challenging external partners where required., • Highly organised, detail focused, and comfortable working autonomously in a scaling environment., • Confident communicator with the ability to build effective cross functional relationships., • Strong Excel and logistics systems capability. Salary - 40k basic For more information, please contact Fraser Graham.

Job Title: Director of Customer Location: Hybrid (based from Manchester or London) Duration: 24 months Remuneration: Competitive day rate (Inside IR35) Veredus are delighted to be partnering with The Data and Communications Company (DCC) to recruit their new Director of Customer. Created to lead the successful delivery of this vital new national infrastructure, with highly secure and reliable communications and data services to connect smart meters with energy suppliers, network operators and authorised third parties, this smart metering network will help Great Britain become a global leader in smart energy. This new role is pivotal in ensuring that as a service integrator, DCC and its service providers deliver a high quality of service to its customers. Providing exceptional vision and leadership, the Director of Customer will be required to set and embed the vision of how DCC works with its customers to fully realise the benefits of both smart metering and the faster switching service. Following structural changes within the organisation, this newly created role will have overall accountability for DCC’s Customer Strategy and will be required to matrix across the wider organisation as we aim to increase our customer focus/centricity. You will be required to foster relationships with external stakeholders and to further develop the relationships DCC has at a senior level across the energy industry, translating our customers strategic focus into our own organisation’s wider strategy. Responsibilities • Develop and implement customer service and experience strategies across the organisation., • Lead, motivate, and mentor customer success, support, and service teams to ensure high performance and customer satisfaction., • Oversee customer service operations, customer enquiries, and complaint resolution., • Analyse customer feedback and work cross-functionally with cross organisational teams, to refine strategies and enhance the customer journey., • Maximise incentive opportunities to create strong shareholder returns. Including both financial and reputational incentives, • To own the mechanisms and relationships that administer regulatory relationships including with the regulatory code managers., • Build, monitor and track key customer satisfaction metrics (CSAT, NPS, churn rate, etc.) and use data to drive continuous improvement., • Report on customer-related KPIs to the executive team and provide insights for strategic decision-making., • Accountability for all customer impacting changes. Essential Skills and Experiences • Experience in strategic Customer Centric roles in a technology, energy, or telecommunications organisations with exposure to the challenges of competing business and customer priorities and agenda’s, • Proven experience in a senior customer experience, customer success, or related role, with a track record of leading teams., • Strong leadership and people management skills with the ability to build, motivate, and retain high-performing teams., • Excellent communication and interpersonal skills, with the ability to engage and influence senior leadership and cross-functional teams., • Strong analytical skills with the ability to translate customer feedback and data into actionable insights., • Experience with customer relationship management (CRM) software, customer satisfaction tools, and analytics platforms., • Ability to thrive in a fast-paced, rapidly changing environment and manage multiple priorities., • Experience in successfully managing £multi Million functional budget to a high level of accuracy and delivering clear value for money plans., • Exceptional interpersonal, verbal/written communication and proven ability to communicate with all levels of internal and external partners, • Experience of working in a complex customer, supplier, and regulatory stakeholder ecosystem For more information, please contact or apply below.

Revenue Operations Specialist Hayes, Hybrid We’re looking for a Revenue Operations Specialist to join the growing RevOps team at ECS. As the second member of the RevOps team, you’ll work closely with the RevOps Lead to improve processes, introduce automation and AI-driven workflows, and ensure our commercial teams have the data, insights, and tools needed to drive revenue efficiently. This is a great opportunity for someone who enjoys working with data, improving processes, and supporting high-performing teams in a people-focused, data-driven organisation. As a UK B Corp Certified salary sacrifice specialist, The Electric Car Scheme is on a mission to make net zero the obvious choice by making electric cars and other Net Zero Benefits easy, affordable and simple for employers to offer their people. Built on best in market pricing, complete employer protection and trusted 5 star service, we are accelerating the UK towards a net zero future while creating win win win outcomes for our customers, our team and the planet. Rated 4.9 on Glassdoor and certified by Welcome to the Jungle, there has never been a more exciting time to join a fast growing, purpose driven business transforming sustainable employee benefits. Key Responsibilities: • Support the day-to-day operations of the commercial function by ensuring our CRM systems, processes, and automations run reliably and efficiently., • Maintain and manage the CRM environment, ensuring data integrity, correct system configuration, and smooth operational workflows across Sales, Marketing, and Customer Success teams., • Take ownership of incentive calculations and commission reporting, ensuring accuracy and transparency in performance tracking., • Produce and maintain weekly and monthly performance reporting, helping commercial teams understand results, track progress, and identify opportunities for improvement., • Conduct ad hoc data analysis and deep dives to support commercial decision-making, uncover insights, and investigate performance trends., • Help manage and optimise automation workflows across our commercial tools, actively identifying opportunities to leverage automation and AI to eliminate manual processes, improve data quality, and enable our commercial teams to operate more efficiently at scale., • Document automation logic, system processes, and operational workflows to ensure consistency, transparency, and ease of maintenance across the commercial technology stack. About you: • Minimum of 1 year Revenue Operations experience, • Analytically minded and enjoy using data to uncover insights and improve performance., • Comfortable working with large datasets and have strong spreadsheet skills (Google Sheets or Excel), enabling you to analyse results, identify trends, and support data-driven decision-making., • Some experience working with CRM systems, commercial tooling, or analytics platforms is beneficial., • Exposure to tools such as Pipedrive, HubSpot, Salesloft, Clay, Tableau, or similar platforms is preferred but not required. Familiarity with SQL or working with structured data would be advantageous., • Curious about how automation and AI can improve commercial operations, and motivated to test new tools that reduce manual work, improve data quality, and help teams work more efficiently., • Strong attention to detail and takes pride in maintaining clean, reliable data and reporting., • Enjoy collaborating with stakeholders across teams and are comfortable communicating insights and recommendations clearly. Benefits: • Hybrid working: Split your week between home and the office, with set in-office days on Mondays and Wednesdays, • 25 days holiday plus bank holidays, • Add 1 day holiday per year service + buy / sell up to 5 days each year, • Flexible work policy with options to take into account family care, • Best in class Family Friendly Leave and Pay, • Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car, • £500 pa. personal development budget, • £100 home office budget, • Bupa healthcare, • Equity options - own a part of the business

About Xceedance Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimization. We are committed to adding direct value in the business of insurance and help insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimization. For more information, visit . Our Vision & Strategic Focus: To help catalyze insurance ecosystems for the benefit of the society. • Global Insurance expertise and a customer centric approach, • Vertical focused and technology enabled, • Learning Organization, • People – First Culture Location – London, UK Role: Product Manager/Owner Experience – 10-15 Years About the Role We are seeking an experienced Product Manager/Owner to lead the strategic direction and continuous improvement of Xceedance’s AI powered technology platform. This role sits at the intersection of insurance operations, technology, and business strategy, requiring someone who can translate complex insurance requirements into actionable product features while driving digital transformation initiatives. Key Responsibilities Product Strategy & Vision • Define and maintain the product roadmap, aligning with overall business objectives and insurance market needs, • Work with other Product Owners to align developments, • Co-ordinate with relevant stakeholders to identify trends in insurance technology, regulatory changes, and competitive positioning, • Establish key performance indicators (KPIs) and success metrics for system adoption, operational efficiency, and business value delivery, • Serve as the primary liaison between business units (Implementation & core development) and technology teams, • Facilitate user group sessions internally across various domain leaders, • Facilitate requirements gathering sessions with internal stakeholders and customer service teams, • Build and maintain relationships with external vendors, integration partners, and regulatory bodies when appropriate., • Write and prioritize user stories, acceptance criteria, and detailed functional requirements for policy lifecycle management features, • Lead sprint planning, backlog grooming, and release planning activities in an Agile environment, • Make critical decisions on feature trade-offs, technical debt management, and release scope, • Ensure the system supports various insurance products and their unique workflows, • Understand business domain model and data structure of insurance workflows, • Champion best practices in policy issuance, endorsements, renewals, cancellations, and reinstatements, • Product management experience, with at least 3 years in insurance technology, • Understanding of insurance operations, including underwriting workflows and policy lifecycle management, • Experience with Business process modelling and process re-engineering, • Ideally have proven experience with modern Core platforms (BPA, DuckCreek or similar), • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions, • Excellent communication skills with the ability to translate technical concepts for business audiences and business needs for technical teams, • Professional insurance designations (CPCU, AIC, or similar), • Experience with API-first architectures and system integrations, • Knowledge of InsurTech trends including automated underwriting, Gen AI & ML applications, and digital distribution channels, • Understanding of actuarial concepts and rating algorithm implementation, • Experience with cloud-based Insurtech solutions and SaaS/PaaS delivery models, • Understanding of high level platform architecture, data models, and integration patterns, • Ability to perform basic data analysis, • Knowledge of APIs, and microservices architecture, • Experience with business intelligence tools and dashboard creation This role will be measured on delivering improvements in all aspects of the core platform and products, system adoption rates, straight-through processing percentages, user satisfaction scores, and successful delivery of roadmap initiatives within budget and timeline constraints. This position offers the opportunity to shape the future of our insurance operations technology while working with cutting-edge solutions in a dynamic, regulated industry. The successful candidate will play a crucial role in modernizing our insurance infrastructure and enhancing our competitive position in the market. If interested, please share resume at

Graduate Management Trainee – (London) Are you a graduate ready to launch your career in consultancy, sales, and leadership? At SGL, we specialise in face-to-face sales, using B2C strategies to consult with customers on ways they can save money. We’re now offering ambitious graduates the chance to join our Graduate Consultancy Scheme – an entry-level programme designed to fast-track your career into leadership, operations, or senior consultancy within 12–18 months. This is the perfect opportunity for graduates eager to learn, grow, and make an impact in a fast-paced environment. Responsibilities • Speak with customers face-to-face in residential areas and venues, providing tailored cost-saving solutions, • Build and maintain positive customer relationships through B2C consulting, • Manage and follow up on client leads to maximise results, • Deliver excellent customer service and uphold brand standards, • Support recruitment, training, and development within the team, • Take ownership of personal and team targets, contributing to company growth Qualifications • Bachelor’s degree (any discipline considered), • Strong communication and interpersonal skills, • Confidence in face-to-face interactions and sales presentations, • Ability to think quickly, adapt, and solve problems, • Ambition to progress into leadership or consultancy roles, • Professional image and strong work ethic Benefits • Structured 12–18 month progression path to leadership or senior consultancy, • One-on-one mentoring and tailored training from industry leaders, • Hands-on experience in consultancy, sales, and people management, • Opportunities to lead projects, teams, and client campaigns, • Dynamic, supportive, and high-performance team culture, • Competitive performance-based earnings with growth incentives 📍 Location: London 📩 Apply today and start your journey with SGL. Turn your ambition into a career with clear progression, real responsibility, and long-term opportunities.

Annual OTE: £32,000 - £35,000+ Full Time London, England At Legacy, we specialise in outsourced sales and marketing for leading UK brands. We pride ourselves on developing people with no prior experience into confident sales leaders and client account managers. If you’ve got enthusiasm, a competitive spirit, and love being part of a positive, collaborative team, we want to meet you. The Opportunity: We’re looking for ambitious individuals who want to start at the ground level, learn the fundamentals of sales, and quickly progress into a trainee account manager role. You’ll be working closely with our sales team, gaining hands-on experience with clients, and developing the skills to lead and support others. Your Journey with Us: 1.⁠ ⁠Sales Foundations - Learn and master face-to-face customer engagement, product knowledge, and proven sales techniques. 2.⁠ ⁠Team Collaboration - Work alongside high-energy, supportive colleagues who celebrate each other’s wins. 3.⁠ ⁠Leadership Skills – Develop the ability to train, support, and motivate others within the sales team. 4.⁠ ⁠Trainee Account Management – Step into a client-facing role, liaising directly with business partners, managing accounts, and ensuring exceptional service delivery. What We Offer: -⁠ ⁠Full training from day one — no previous sales experience needed. -⁠ ⁠One-on-one mentoring for both professional and personal growth. -⁠ ⁠A supportive team culture that’s fun, ambitious, and collaborative. -⁠ ⁠Clear progression path from sales into account management and leadership. -⁠ ⁠Uncapped earnings potential — your results determine your rewards. Who We’re Looking For: -⁠ ⁠Enthusiastic and eager to learn. -⁠ ⁠Competitive, with a drive to achieve goals. -⁠ ⁠Great communicator who enjoys working with people. -⁠ ⁠Team player with a positive attitude. -⁠ ⁠Open to feedback and committed to self-development. The Practical Details: This is a self-employed opportunity with an uncapped commission structure, meaning you control your income and career growth. Our top performers consistently exceed the advertised OTE, driven by the same competitive mindset that fuels success in sport. We’re actively reviewing applications and looking to bring someone on board in London within the next two weeks. If you’re ready to take on a new challenge, push yourself, and be part of a high-performance team, click ‘apply’ to submit your CV. Our management team reviews applications daily, and shortlisted candidates will be contacted within 48 hours. If you love to win, this is your next challenge—apply today.

About epx Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. The Role: We are seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM). CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal CSM will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform. What You’ll Do: • Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations., • Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements., • Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell., • Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence., • Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice., • Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes., • Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies. What We’re Looking For: • Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors., • Strong commercial acumen with a track record of growing customer accounts., • Excellent communication, presentation, and stakeholder management skills., • Ability to understand and explain technical concepts to non-technical audiences., • Experience working with transport, logistics, or industrial customers is a plus., • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. What We Offer: • Hybrid working conditions (3:2), • Competitive salary and benefits including Mental Health Leave, and Health insurance., • Career growth opportunities with senior leadership exposure, • Be part of the fast-growing prop-tech sector focused on sustainability Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds. Apply Now! Submit your CV and join us in creating a sustainable future.

Purpose of Role: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Appeal and MOC (moderation on call) team, as part of GNE, ensures the sellers and creators have a channel to feedback to TikTok regarding the enforcements to them. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our department follows an onsite work schedule that requires employees to work in the office 5 days a week. We regularly review our onsite work model, and the specific requirements may change at any time. Responsibilities: Moderation On-Call • Establish effective escalation SOP & process and guidelines., • Manage seller and creator enquiries escalated by internal stakeholders teams through the oncall ticket system., • Promptly handle escalations from MOC BPO team for all domains., • Monitor the execution of improvement plans to ensure the MOC BPO team is meeting all performance-related metrics (e.g. CSAT, SLA), • Coordinate with other teams/ departments to resolve seller/creator issues, follow-up and make sure close-loop to all escalations., • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall seller and creator experience and confidence in TikTok e-commerce., • Identify areas of opportunities to improve performance, work with oncall service and operation leader to develop a comprehensive improvement plan., • Work with the SOP, product operations, project management, QA, Education and Policy teams to optimize oncall products/systems, new and existing processes., • Work with the GNE enforcement cross-functional teams to identify collaboration opportunities and share feedback and insights., • Conduct audits on BPO-handled appeal cases to identify process and operational gaps, • Administer the EROR process for appeal-related matters, • Perform root cause analysis (RCA) on escalated appeal cases, • Manage BPO sampling activities via the Rock platform, • Compile and issue regular reports on BPO service quality for appeal processes, • Address escalations from the MOC regarding appeal cases, • Conduct end-to-end follow-up on MOC-revoked appeal cases Minimum requirements: • BA/BS degree or equivalent practical experience., • Experience handling escalation cases., • Experience building, managing and influencing relationships with internal stakeholders. Preferred skills/qualifications: • Experience in the eCommerce industry is a plus., • Experience in Quality Assurance under customer service environment is a plus., • Detail oriented, experience with KPIs and quality, • Problem solver, data driven, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards)., • Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 6-9 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice

Procurement and Contract Officer Location: Kensington Town Hall, W8 7NX Department: Housing Needs – Temporary Accommodation and Resettlement Contract: 3 months Contract Grade: E About the Role We are looking for a Procurement and Contract Officer to support the delivery of high-quality accommodation services for households in housing need. This role plays a key part in commissioning, procuring, and managing accommodation, including temporary accommodation, direct lets, and private rented sector properties. You will work closely with internal teams and external partners to ensure a consistent supply of suitable accommodation, while maintaining strong contract management and compliance standards. You will also contribute to projects such as property decant programmes, tenancy audits, and new contract development, helping to drive continuous improvement across the service. Key Responsibilities Procurement & Contract Management • Support the commissioning, procurement, and management of accommodation services, • Lead on tendering processes, contract evaluation, and supplier management, • Monitor contract performance, ensuring value for money and compliance, • Address underperformance, service issues, and contractual risks Accommodation Supply & Management • Work with landlords, agents, and property owners to secure accommodation, • Conduct property inspections to assess suitability and standards, • Support management of the Council’s private leasing portfolio, • Assist with tenancy management, move-on processes, and reducing high-cost placements Strategy & Performance • Contribute to development of policies and strategies for accommodation supply, • Analyse demand, supply, and performance data to inform decision-making, • Support financial monitoring and budget control (portfolio approx. £40m), • Assist in forecasting and planning accommodation needs Stakeholder Engagement • Build and maintain relationships with landlords, agents, providers, and partners, • Liaise with internal teams, residents, and external stakeholders, • Respond to enquiries, complaints, and escalations, including MPs and Ombudsman cases, • Represent the Council at forums, events, and meetings Projects & Continuous Improvement • Support delivery of accommodation-related projects and programmes, • Contribute to development of new contracts and services, • Promote innovative and efficient ways of working About You Essential • Experience working in housing, property, or a related sector, • Understanding of the private rented sector and housing regulations, • Strong communication and stakeholder management skills, • Ability to manage a varied workload and meet deadlines, • Analytical skills with the ability to interpret data and identify solutions, • Customer-focused approach with a commitment to service excellence Desirable • Experience in procurement and contract management, • Experience working with landlords or letting agents, • Knowledge of housing benefit regulations and compliance requirements, • Qualification or experience in property inspection (HHSRS) Our Values We are looking for someone who demonstrates: • Putting Communities First – delivering services that meet local needs, • Respect – valuing diversity and treating everyone fairly, • Integrity – being open, honest, and accountable, • Working Together – collaborating to deliver the best outcomes Additional Information • Supporting a portfolio of approximately 2,300 accommodation units, • Contributing to management of a £40m temporary accommodation budget, • Flexible working arrangements available Why Join Us? You’ll be part of a team committed to improving housing outcomes and supporting vulnerable residents, while gaining exposure to procurement, contract management, and strategic housing projects within a leading London borough.

Manpower are currently seeking an interim Demand Planning Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based in Holborn, London. This is a full-time temporary role for 12 Months, with possible extension, requiring 37.5 hours per week, to start ASAP, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. Due to the urgency of the role, candidates must be available immediately, or have no more than 2 weeks’ notice period Who we are… Elida Beauty is a Global Personal Care Business. We proudly support and nurture our portfolio of iconic brands globally. Our ambition is to remix classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around, to drive accelerated growth and value creation. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Elida Beauty is a part of the Yellow Wood Partners portfolio of companies, a private equity company that invests exclusively in the consumer industry. Your Role & Responsibilities The Demand Planning Manager for UKI will be the lead for all forecasting, Sales & Operations Planning processes and a key influencer for coordinating growth delivery in the market. You will lead discussions and gather the inputs of key business activities over the next 12-18 months and support cross functional alignment towards both tactical and strategic business objectives. This role will report to the SC Lead for UKI and collaborate with Commercial, Finance & Marketing. Your Key Tasks: -E2E execution of Demand Plan for UKI in line with business plan & customer JBP. -Collaborative “bottom up” volume forecasting across base, activity and innovation planning over a 12–18-month horizon. Targeting improved forecast accuracy that supports both high customer service levels and a reduction of finished goods inventory. -Lead the monthly Sales & Operations Planning process working with key departments to ensure alignment and delivery of the plan. -Monitor forecast bias & accuracy reporting to deliver agreed service levels. -Assist the SC Lead UKI with the development, maintenance, and delivery of KPI dashboards and reporting to communicate with the leadership team. -Responsible for delivering excellent service to all our customers both internal and external. • Support process hygiene and lead technology transformation where relevant; mainly in the development and continuous improvement of processes and technology transformation of new tools and ERP systems. Required Skills: • Fluent in English, • Strong planning knowledge and background with understanding of financial and business acumen, • Experience working with statistical forecasting, operational experience of planning systems such as Kinaxis., • Working collaboratively across teams, ideally cross-country & virtual teams, • Strong interpersonal skills, • Advanced Excel skills, • Ability to analyse complex data sets, create strategic recommendations. Your Attributes • Ability to quickly move between large scale strategic decision making and deploying tactical resources to solve short-term supply chain challenges, • Highly adaptable and entrepreneurial, • Driven by innovation and strong change affinity, • Embrace a high growth mindset with strong love for consumers, shoppers, and customers, • Have strong communication, negotiation and influencing skills with diverse, multi-functional stakeholders, • End to end execution skills; ability to understand the big picture but also comfortable with details and managing the operations on a daily basis, • Independent, self-starter, ability to discover opportunities and grow the business What You’ll Need to Succeed • At least 3 years prior experience in a similar role in a supply chain or manufacturing environment. Strong experience within demand planning is preferable., • FMCG background a MUST, • A proven track record in leadership, • Project management skills Additional Information Holborn working environment: • Bike Storage, • Café, • Kitchen & Communal Areas, • Complimentary Tea & Coffee, • Complimentary Fruit & Biscuits, • Gym Facilities

Assistant Plumbing & Heating Manager Location: Willesden, NW10 2JJ Salary: Negotiable Hours: 7:30am – 17:30pm Monday – Friday Alt Saturdays 6:30am – 15:30pm About The Role: We are looking for an Assistant Plumbing and Heating Manager to play a key leadership role in driving sales growth, margin, and customer acquisition while supporting the Manager in the day‑to‑day running of this plumbing and heating department within our Builder’s Merchant in Willesden. This is a hands‑on, commercially focused role, leading from the front on the trade counter and proactively developing trade relationships. Benefits: • Perkbox - 24/7 discounts, wellbeing support, online GP access & more, • Company Pension Scheme, • Group Life Assurance (up to 3x salary, subject to service), • Staff Discount on all products, • Cycle to Work Scheme, • Employee Assistance Programme, • Long Service Awards, • 23 days annual leave + bank holidays + your birthday off Key Responsibilities: • Drive sales performance against targets by growing plumbing and heating trade accounts, increasing spend, and improving quote conversion, • Promote a sales-first culture, identifying upsell and cross-sell opportunities while protecting margin, • Build and maintain strong relationships with trade customers, ensuring high service levels and repeat business, • Act as a key contact for customer issues, resolving escalations and supporting commercial decisions, • Lead by example on the trade counter, coaching and motivating the team to achieve targets, • Support team development through training on products, systems, and sales techniques, and deputise when required, • Maintain efficient branch operations, including stock control, merchandising, and adherence to health & safety standards Skills & Experience Required Requirements: • Proven experience in a plumbers’/builders’ merchant or trade supply environment with a strong sales track record, • Commercially minded, confident discussing pricing, margins, and closing deals, • Leadership or supervisory experience, • Strong communication and relationship-building skills with both customers and colleagues, • Strong knowledge of plumbing & heating products, • Sales-driven, proactive, and results-oriented with a strong customer focus, • Hands-on leader who thrives in a fast-paced, target-driven environment