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Email support jobs in London - Page 2Create job alerts

Are you a business? Hire email support candidates in London

  • Operations Manager
    Operations Manager
    1 month ago
    £30000–£45000 yearly
    Full-time
    Nine Elms, London

    Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

    Easy apply
  • Office Manager
    Office Manager
    1 month ago
    £25000–£30000 yearly
    Full-time
    London

    Job Summary The Office Manager is responsible for overseeing the day-to-day administrative operations of the office, ensuring efficient systems, supporting staff, and maintaining smooth communication within the organisation. The role involves managing office procedures, coordinating schedules, and ensuring compliance with company policies. Key Responsibilities Manage daily office operations and ensure smooth running of administrative tasks Supervise and support administrative staff Maintain accurate records, files, and documentation Coordinate staff rotas, schedules, and appointments Handle phone calls, emails, and general enquiries professionally Ensure compliance with company policies and regulatory requirements Support recruitment processes, including onboarding and documentation Monitor office supplies and place orders when required Liaise with clients, staff, and external stakeholders Assist management with reports and general administrative duties Skills and Requirements Strong organisational and time management skills Excellent communication skills (verbal and written) Ability to manage multiple tasks and priorities Good IT skills (Microsoft Office, email systems, care software if applicable) Attention to detail and problem-solving skills Ability to work independently and as part of a team

    Immediate start!
    Easy apply
  • Mortgage Administrator
    Mortgage Administrator
    1 month ago
    Full-time
    Romford

    We require an experienced or non-experienced administrator to join a growing mortgage and commercial finance brokerage firm based in RM11JH, Romford, Essex. Job Description • Working with advisors to ensure all activities meeting compliance and regulatory requirements, • Progress mortgages through to legal completion and beyond., • Monitoring client emails, account management of repeat clients., • Act as the first port of call for queries from clients, lenders and conveyancers., • General office administration duties such as filing, faxing, photocopying and answering the telephone., • Support with marketing activities as required. Other • Competitive salary and commissions based on the experience

    Immediate start!
    No experience
    Easy apply
  • Personal Assistant (PA)
    Personal Assistant (PA)
    1 month ago
    £8 hourly
    Part-time
    London

    Motivated and reliable personal assistant (PA) for a member of the professional services industry as a part-time position, to begin working 8 to 10 hours per week on one weekday. This role offers a hands-on experience, fully on-site. Key Responsibilities • Provide general administrative support and perform day-to-day office tasks., • Prepare, edit, and format documents using Microsoft Word., • Manage email correspondence through Outlook., • Complete online forms and maintain accurate records., • Assist with filing, organisation, and other administrative duties as required., • Assist with personal tasks as and may be required for the Director. Requirements • Proficiency with basic computer applications such as Word, Excel, and Outlook., • Strong written and verbal communication skills., • Ability to follow instructions and work closely with the employer., • Attention to detail and a willingness to learn., • Reliable, professional, and organised. What Is Offered • Hands-on mentoring and training., • A supportive 1-to-1 learning environment., • Opportunity to develop real-world administrative skills. Location Located in Euston / King’s Cross, London

    Easy apply
  • Marketing Manager
    Marketing Manager
    1 month ago
    £50100–£55000 yearly
    Full-time
    Cranbrook, Ilford

    Job Description – • The Applicant will be responsible for leading and implementing Newton's marketing strategy to support business growth and expansion across the UK market. Develop and execute integrated marketing strategies to promote the company’s tax consultancy and financial services across the UK., • Plan and manage multi-channel marketing campaigns, including digital marketing, social media, email campaigns, and industry events. Identify and target key market segments, including SMEs, corporate entities, and individual taxpayers., • Conduct market research to analyse trends, competitor activity, and customer behaviour to inform marketing strategies., • Create and oversee marketing content, ensuring alignment with brand identity and regulatory requirements., • Ensure all marketing activities comply with UK advertising standards, data protection laws, and financial promotion regulations, • Salary - £50,100 - £55,000

    Easy apply
  • Administrative Assistant
    Administrative Assistant
    1 month ago
    £14–£15 hourly
    Full-time
    London

    As an Administrative Assistant, you will play a crucial role in ensuring the seamless daily operations of our office. You will provide essential support to our team by efficiently managing a variety of administrative tasks, coordinating schedules, and maintaining an organized and productive work environment. Key Responsibilities: • Office Management: Efficiently handle day-to-day office tasks to ensure smooth operations., • Schedule Coordination: Assist in coordinating calendars and appointments, ensuring all commitments are met., • Document Organization: Maintain and organize both physical and digital documents, ensuring easy retrieval and accuracy., • Report Preparation: Support the team by preparing various reports and presentations., • Communication Handling: Manage incoming and outgoing communications, including emails and calls, with professionalism., • Meeting Support: Organize and coordinate meetings, including preparing agendas and necessary materials., • Inter-departmental Liaison: Facilitate effective communication and collaboration with different departments to streamline processes. Qualifications: We are looking for a highly organized and detail-oriented individual with a proactive approach. The ideal candidate will possess: • Proven proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Excellent verbal and written communication skills., • Strong organizational and time management abilities., • A keen eye for detail and accuracy. Why Join Us? • Be a part of a growing business with a rich British heritage., • Work in a dynamic and engaging environment., • Opportunity for professional growth and development within our organization.

    Immediate start!
    Easy apply
  • 1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    1 month ago
    £30000–£35000 yearly
    Full-time
    London

    We’re looking for an experienced 1st / 2nd Line Support Engineer to join a busy Managed Service Provider (MSP). This is a client-facing IT support role providing technical assistance across multiple customer environments. What You’ll Do: • Provide 1st and 2nd line support for multiple clients via tickets, phone, and email, • Troubleshoot Windows OS, end-user devices, hardware, and software issues, • Manage Microsoft 365 accounts, licences, and permissions, • Support Microsoft 365 services including Teams, Exchange, and SharePoint, • Assist with user onboarding/offboarding and Active Directory administration, • Diagnose basic networking issues (DNS, DHCP, TCP/IP), • Escalate complex problems to 3rd line support, • Maintain clear ticket notes and technical documentation, • Communicate technical issues effectively to non-technical users Skills & Experience: • Minimum 3 years’ experience in a 1st / 2nd line support role within an MSP environment, • Strong experience with Microsoft 365 / Office 365, • Solid knowledge of Windows OS and Active Directory, • Basic networking knowledge (DNS, DHCP, TCP/IP), • Experience working in a SLA-driven, client-facing environment, • Excellent communication, problem-solving, and multitasking skills, • Working in a recruitment environment desirable but not essential Desirable • Exposure to Microsoft Copilot (AI) in Microsoft 365 Why Join Us: • Hybrid working: 3 days office / 2 days home, • Fast-paced, varied MSP environment, • Immediate start, • No sponsorship – must have the right to work in the UK, • Apply today to take the next step in your IT support career!, • Job Type: Full-time Benefits: • Company pension, • Private dental insurance, • Private medical insurance, • Sick pay, • Work from home Work Location: Hybrid remote in London EC4N

    Immediate start!
    Easy apply
  • Full-Time Administrator & Receptionist Required in West London
    Full-Time Administrator & Receptionist Required in West London
    2 months ago
    £25000 yearly
    Full-time
    London

    Ashley Samuel, specialists in Residential Sales, Lettings, and Commercial property across West London, including Acton, Ealing, Chiswick, Park Royal, Shepherds Bush, and Hammersmith, are seeking a Full-Time Administrator & Receptionist. We are dedicated to providing quality service to our clients, and our team is fundamental to our business and reputation. We are looking for an individual to start immediately. If you are organised, a good communicator, and possess a proactive attitude, we encourage you to apply, regardless of your experience level. Responsibilities: • Provide general administrative and clerical support., • Schedule appointments and conduct property viewings with potential applicants., • Open, sort, and distribute incoming correspondence., • Collaborate closely with managers and other administrators., • Assist in resolving administrative and maintenance issues., • Perform company errands to supply stores and property viewings (driving licence required), • Prepare and modify documents, including correspondence, reports, drafts, memos, and emails., • Schedule and coordinate meetings, appointments, and travel arrangements for Managers., • Maintain office and building supplies for various departments., • Coordinate and arrange access for maintenance staff and tradesmen. This is a permanent position offering significant potential for career progression. Experience Required: • Minimum 6 months of relevant experience.

    Easy apply
  • Front Office Manager
    Front Office Manager
    2 months ago
    £35000–£37000 yearly
    Full-time
    London

    The Front Office Manager will oversee the daily front office operations of 26-apartment aparthotel - Kensington . Ensuring a seamless guest experience from arrival to departure. The role also includes responsibility for apartment checks in collaboration with Housekeeping and close coordination with Central Reservations to optimise occupancy and service standards. This is a key leadership role within our 26 Apart-Hotel, requiring strong operational oversight, excellent people management, and a hands-on, service-driven approach. This role is suited to a hospitality professional who takes genuine pride in service standards, leads from the front, and understands the importance of creating a confident, well-organised and guest-focused team environment. My client is seeking someone who is operationally strong, calm under pressure, and committed to maintaining the level of professionalism expected within a well-run Aparthotel. Key Responsibilities Lead the front-of-house operation and ensure consistently high standards of service Conduct apartment inspections following housekeeping, mark apartments as inspected or liaise with the Housekeeping Team Leader to address any issues found Liaise with Central Reservations to handle bookings, ensure email and telephone standards are met, prepare quotes for guests and travel agents, and ensure accurate availability and rate management Maintain a professional and welcoming environment for guests at all times Provide clear leadership and support to the teams Take ownership of guest experience, resolving issues promptly and professionally Ensure all procedures are followed and systems are used effectively Manage and oversee the use of Opera Cloud PMS Prepare and manage team rotas to support operational needs Support payroll administration and departmental organisation Oversee stock ordering and basic financial administration Maintain strong communication with all departments Support recruitment, onboarding and training Provide cover for team members as required; flexibility in working hours and duties is essential Identify areas where standards or performance can be strengthened and provide constructive coaching Maintain a well-organised and calm working environment, particularly during busy periods What We Are Looking For Proven previous experience in a similar role (Serviced Apartments or 4+ star Hotel) Strong operational knowledge of front office procedures and guest service delivery Experience using Opera Cloud PMS A confident and professional leader who leads by example Excellent interpersonal and communication skills High levels of organisation and attention to detail The ability to remain composed and solutions-focused in a busy environment A genuine commitment to maintaining strong service standards A hands-on approach and willingness to support the team operationally About You You will take pride in running a well-organised teams and in supporting them to deliver the level of service expected within a Central London boutique Aparthotel. You understand that strong hospitality leadership is visible, practical and supportive, and you are comfortable taking responsibility for the standards and atmosphere. Why Join Us If you are an experienced hospitality professional who values strong standards, teamwork and guest service we would be delighted to hear from you. Benefits ·Competitive Salary ·Meals on duty ·Discounted overnight stays at the Aparthotel and its sister property ·Career progression ·Referral Scheme “Introduce a Star” where you can earn up to £600* ·Upselling opportunities Applicants must have the legal right to work in the UK. Job Type: Full-time Pay: £35,000.00-£37,500.00 per year Benefits: Company pension Employee discount Referral programme Work Location: In person

    Immediate start!
    Easy apply
  • Sales Administrator
    Sales Administrator
    2 months ago
    £32000–£35000 yearly
    Full-time
    London

    TELECOMS EXPERENICE NECESSARY Urbancoms are looking for a highly organised , proactive professionally individual that has the skill set to multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous. Key Responsibilities • Providing a day-to-day co-ordination and administration service, • Ordering and provisioning of products and services, • Setting up client accounts, • Setting up support cases online for billing queries, • Speaking to suppliers and dealing with support cases, • Taking calls, submitting orders and logging faults, • Preparing sales order forms and sending to client on DocuSign, • Provide customer support throughout the order process, either by call or email, • Filtering calls and dealing with any queries, • Fault Reporting on all products and services, • Day to day management of the Support email inbox, • Calling existing clients to upgrade products and services by phone and email., • Fort nightly review of Aged Debt, • Change of Managements process, • Social media management, • Email correspondence to client Skills & Experiences • Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector, • Strong organisational and problem-solving skills with exemplary attention to detail, • Ability to work to deadlines and the ability to prioritise a busy workload, • A positive and can-do attitude, • Technically competent, particularly with MS Office suite, • Able to develop and document procedures and systems, • Ability to work under pressure., • Excellent written and spoken English. This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant. Appy now!

    No experience
    Easy apply
  • Office Assistant
    Office Assistant
    2 months ago
    £12.71–£13.5 hourly
    Part-time
    Morden

    As an integral part of our team, the Office Assistant will provide essential administrative support to ensure the efficient operation of our Morden office. This role is crucial for maintaining an organised and productive environment within a property portfolio management setting. Your key responsibilities will include: • Handling incoming and outgoing communications, including mail, emails, and phone calls., • Organising and maintaining accurate physical and digital filing systems., • Assisting with scheduling appointments, meetings, and managing calendars., • Providing general administrative assistance to colleagues and management. We are looking for a candidate who possesses: • Strong organisational skills and meticulous attention to detail., • Proficiency in standard office software, such as Microsoft Office Suite., • Excellent verbal and written communication abilities., • A proactive, reliable, and adaptable approach to daily tasks., • The ability to manage multiple priorities effectively and work well within a team. This position offers a valuable opportunity to contribute to a dedicated team in the property management sector.

    Easy apply
  • Fulfillment Assistant
    Fulfillment Assistant
    2 months ago
    £12.71 hourly
    Full-time
    London

    About the job Fulfilment Assistant at London Nootropics At London Nootropics, our mission is to help people stay balanced and find their flow — with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make adaptogens accessible and easy to add to everyday life. As we’ve grown, we’ve stayed deeply committed to quality, care, and operational excellence — making sure every order, delivery and event runs smoothly behind the scenes. We’re now looking for a Fulfilment Assistant to join our Operations team and play a hands-on role in keeping our fulfilment, shipping and office operations running seamlessly. If you’re organised, proactive, and enjoy being at the heart of how things get done, we’d love to hear from you. About the role As our Fulfilment Assistant, you’ll be a key part of our day-to-day operations — supporting fulfilment and shipping, coordinating deliveries, maintaining systems, and helping keep both our warehouse and office running smoothly. You’ll work closely with our Fulfilment Manager, Customer Service, and wider Operations team, gaining exposure to multiple systems and processes. This is a varied, fast-paced role where attention to detail, clear communication and reliability really matter. Your work will directly shape how efficiently we operate — from customer orders and office logistics. Fulfilment & Shipping Operations Support the Fulfilment Manager with daily fulfilment and shipping operations Work across platforms including Royal Mail, Shopify, GoFlow and courier systems Assist with order processing, shipment coordination and system management Help create and maintain operational processes to improve efficiency and workflows Plan fulfilment activities and log key events to ensure deadlines are met Provide administrative support, including emails, follow-ups and documentation Maintain close communication with Customer Service and wider teams Support day-to-day coordination alongside the Fulfilment Manager Office & General Operations Support Help keep the office organised, functional and welcoming Allocate and manage stock across office and storage spaces Conduct daily checks and report issues to the Fulfilment Manager Ensure tools and equipment are available and maintained Arrange replacements or purchases when needed We’d love to hear from you if you… Are highly organised, reliable and detail-oriented Enjoy hands-on operational work and keeping things running smoothly Communicate clearly and confidently, both written and verbal Thrive in a fast-moving, growing business Are confident using systems and keen to learn new tools Enjoy being part of a close-knit, supportive team Take pride in doing things properly and improving processes over time Care about contributing to a positive, high-performing workplace Why join us? Be part of a fast-growing, purpose-driven company with big ambitions Work alongside a supportive, motivated team who genuinely care Staff discount on our adaptogenic coffee and wellness products Monthly health and wellness allowance Regular team socials & events Opportunity to grow your role as the business scales Meaningful work — your contribution directly supports our customers, team and long-term growth Join us on our journey to bring adaptogens to the world — and become part of a driven, positive team with great energy and purpose

    No experience
    Easy apply
  • Repairs administrator
    Repairs administrator
    2 months ago
    £27000–£30000 yearly
    Full-time
    Bickley, Bromley

    Overview: Our client is seeking an experienced Repairs Administrator to join their team. This role is ideal for someone with a background in construction or engineering who is highly organised and capable of managing repair processes efficiently. Key Responsibilities: • Coordinating and scheduling repair and maintenance works, • Acting as a key point of contact for clients and residents, providing updates, and resolving queries, • Liaising with contractors, engineers, and internal teams, • Managing and maintaining WIP (Work in Progress), ensuring jobs are tracked and progressed efficiently, • Updating job records, systems, and documentation accurately, • Monitoring job completion times and ensuring service level agreements are met, • Handling incoming calls and emails in a professional manner Requirements: • Minimum of 2 years’ experience in a similar role, • Background in construction, housing, or engineering preferred, • Experience dealing directly with clients and residents, • Strong understanding of WIP management, • Excellent organisational and communication skills, • Ability to multitask and prioritise workload effectively, • Proficiency in Microsoft Office and job management systems What’s on Offer: • Competitive salary (£27k–£30k), • Opportunity to work with a reputable organisation, • Supportive team environment, • Career progression opportunities

    Immediate start!
    Easy apply
  • Business Development Intern
    Business Development Intern
    2 months ago
    £13 hourly
    Part-time
    London

    Sales & Business Development Intern — Globe From Home 📍 London (Hybrid) | 20 hrs/week | £1,017/month | Starting March 2026 Globe From Home is the world's first edtech company dedicated to experiential climate education at global scale — recognised by National Geographic, UNICEF, Columbia University's Climate School, and the British Council. We're hiring a team of Sales & Business Development Interns to help grow our programmes across schools, universities, and corporate organisations. This is a real commercial role — you'll generate and qualify leads, engage senior decision-makers, support pitches and proposals, and directly contribute to our growth. What you'll do: Prospect new clients, run outbound outreach, support partnership conversations, and maintain CRM records — all while working closely with our CEO. You're a fit if you're a final-year student or recent grad based in London, passionate about education or sustainability, and genuinely curious about sales and business development. What's in it for you: Hands-on BD experience, CEO mentorship, training in ESG and impact-driven sales — and a clear pathway to a permanent paid role from June 2026 for high performers. To apply: Email your CV and a 500-word original statement (not AI-generated) on why climate education matters and how you'd grow GFH's impact.

    No experience
    Easy apply
  • Customer Service Advisor
    Customer Service Advisor
    2 months ago
    £27000–£30000 yearly
    Full-time
    Carnaby, London

    As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. This role is crucial in maintaining high levels of customer satisfaction and ensuring a positive experience with our services. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a professional and timely manner., • Provide accurate information and guidance on products, services, and policies., • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary., • Document all customer interactions and resolutions accurately in our systems., • Maintain a high level of product and service knowledge to effectively assist customers., • Adhere to company policies and procedures to ensure consistency and quality of service., • Contribute to a positive team environment and continuously seek opportunities to improve the customer experience. Required Skills and Experience: • Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely., • Excellent problem-solving abilities and a calm, empathetic approach to customer interactions., • A genuine passion for helping people and delivering outstanding customer service., • Proficiency in using computer systems and navigating various software applications., • Ability to work effectively in a fast-paced and dynamic environment., • Previous experience in a customer service role is desirable, but not essential, as full training will be provided.

    Immediate start!
    Easy apply
  • Front of House Receptionist
    Front of House Receptionist
    2 months ago
    £26500–£30000 yearly
    Full-time
    London

    About Us: Ortenz & Co Limited is a growing and dynamic accountancy firm committed to delivering high-quality financial and compliance services to our clients. We pride ourselves on professionalism, efficiency, and excellent client care. Role Overview: We are seeking a professional and organised Front Desk Receptionist to be the first point of contact for our firm. This role is ideal for someone who is personable, detail-oriented, and able to manage administrative and compliance-related tasks efficiently. Key Responsibilities: • Greeting clients and visitors in a professional and friendly manner, • Answering and directing incoming calls and emails, • Managing the front desk and maintaining a welcoming office environment, • Assisting with onboarding clients and handling compliance documentation (e.g. ID verification, AML checks), • Monitoring and organising client records and documentation, • Supporting the accounts team with general administrative duties, • Assisting VAT Department and Income Tax Department with MTD. Additional Responsibilities (Desirable): • Assisting with Companies House filings and basic HMRC correspondence, • Preparing engagement letters and client documentation packs, • Following up with clients for outstanding information, • Managing document portals (e.g. uploading/downloading client records), • Basic bookkeeping data entry (training can be provided) Requirements: • Previous experience in a receptionist or administrative role (preferred in an accountancy firm), • Excellent communication and interpersonal skills, • Strong organisational skills and attention to detail, • Proficiency in Microsoft Office (Word, Excel, Outlook), Bright Manager,, • Ability to handle sensitive information with discretion, • Professional appearance and manner Desirable (but not essential): • Experience within an accountancy firm, • Familiarity with compliance procedures (AML/KYC), • Knowledge of software such as QuickBooks, Xero, VT Transaction or similar What We Offer: • Friendly and supportive working environment, • Opportunity to grow within the firm, • On-the-job training and development, • Join Ortenz & Co and be part of a professional team delivering excellent service to our clients.

    Easy apply
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