Head of customer service jobs in Nottingham - Page 12Create job alerts

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Dri

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

As Deputy Head of Service, you will play a pivotal role in bridging strategic leadership and operational delivery. Alongside the Head of Service line manage and develop a skilled, education team. Support and deputise for the Head of Service.

A growing facilities management organisation in the North West is seeking a Head of Service Delivery to enhance supplier performance and drive operational excellence. This high-impact leadership role requires proven experience in senior service delivery, particularly within PFI/PPP frameworks. This

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Extensive background in customer experience and customer engagement, with a proven track record

A local authority in Southend-on-Sea is looking for an experienced Head of Service for Safeguarding & Family Support. In this high-impact role, you will lead the transformation of Children’s Social Care, ensuring effective service delivery while managing multiple teams. Candidates should have prov

A well-established finance organization is seeking a Head of Service Charge to lead the service charge accounting function. Suitable for qualified finance professionals with a strong leadership background, the position emphasizes a customer-centric approach and collaboration with operational teams f

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. The company offers comprehensive benefits, including mental health support and performance incentives, nurturing a diverse and inclusive environment.

Reporting on CSAT, response times, save rate, churn, and subscriber lifetime value to the Head of CRM. Have managed a remote team of Customer Success Managers or similar. You’ll report to the Head of CRM and work closely with our retention leadership to drive subscriber satisfaction and reduce chu

Service Care Solutions are recruiting on behalf of a local authority in Hampshire for a Head of Procurement to join the team on a temporary basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This position is cri

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Partner with Sales Directors and customer facing teams to understand the sustainability priorities

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Prospectus is excited to be partnering with our client in their search for a new Head of Service Delivery with a passion for volunteer leadership and a knowledge of digital platforms for support lines. Direct or transferable experience of managing or working with volunteers or large teams, leading a

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone. RAF Benevolent Fund – Head of StrategicPartnerships. We are a

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy.

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

A high-growth startup in London is seeking a Head of Customer Success to build the Customer Success function from the ground up. The ideal candidate has over 5 years of experience in Customer Success and a technical background, particularly in API integrations. This role offers a unique opportunity

A community-focused cooperative in the United Kingdom is seeking a Customer Service Assistant to support high standards of service in a busy store environment. Responsibilities include assisting customers, upholding store presentation, and engaging with the local community. The position offers compe

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. You will drive strategic initiatives and ensure customers achieve value from blockchain analytics solutions. Ideal candidates have over 7 years in Customer Success,

A central government digital services provider is seeking a Head of Product for the GOV. This position offers an opportunity to drive impactful changes in public service delivery across the UK. The role includes developing a clear vision and leading the product strategy to meet the needs of citizens

A global technology services leader seeks a Head of Service Adoption in Greater London to drive client adoption strategies in technology infrastructure services. The position offers a hybrid working model and is part of a diverse and inclusive workplace.

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You’ll set the vision and strategic priorities for solutions that serve millions of loyal customers and thousands

Reporting to the Chief Customer Officer, you will lead the strategic development and delivery of a modern, high-performing income management service across all tenures. Membership of a relevant professional body (e. Drive the effective recovery of service charges while ensuring value for money for r

Improving customer service performance through clear standards, feedback and service metrics. This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. Experience leading

The company promotes a culture of diversity and inclusion and offers various employee benefits, including birthday holidays and team events. The role involves delivering various glass types to customers, inspecting vehicle supplies, and resolving client complaints on site.

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Omnichannel Customer Service & Retention Engin

Head of Service Operations (Service & Repairs). You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (London & Southeast).

The role involves sorting, cleaning, and stocking donations while providing excellent customer service to both donors and customers. A nonprofit organization in the United Kingdom is looking for a dedicated individual to join their team. Ideal candidates should have a high school diploma and at leas

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From the rollout of new technologies and managing complex legislation affecting the industry,

Strong track record of leadership within children’s services and a senior level experience of successfully implementing large‑scale projects, experience of developing or implementing large‑scale service improvement or transformation programmes. Translate reform objectives into operational real

A local authority in the UK seeks a Head of Service / Registered Manager to lead Clare Lodge Secure Children's Home. Full benefits include generous leave and professional development opportunities.

Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract. Drive continuous improvement across service performance. Lead the production and quality of monthly performanc

A technology services provider in the United Kingdom seeks a Head of Customer Success to enhance client relationships and drive retention across its customer base. The role involves mentoring a team of Customer Success Managers and developing efficient processes to ensure customer satisfaction. The

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

A recruitment agency is seeking a Head of Service for a strategic leadership role in Southeast England. This position involves overseeing various public protection services, ensuring compliance, and fostering relationships with key stakeholders. The selected candidate will manage budgets and service

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. At Har