Head of customer service jobs in Nottingham - Page 2Create job alerts

Understanding CQC processes and requirements essential Office-based 2 or 3 times a week - full-time in the event of a CQC inspection Must be immediately available Practice Development Needs, Principal Social Work and Transformation Team and Performance Team Will be supervising a small team of up to

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is lo

Interim Head of Service Delivery. Every year our services help thousands of people with issues such as housing, debt, benefits, employment and the cost of living. As Interim Head of Service Delivery you will:.

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Service Charges, Rent & Income – Norfolk Salary: £65,000 Contract: Permanent Working Pattern: Full-time (37 hours) Location: Norfolk (Hybrid working available) An exciting opportunity has arisen with a forward-thinking and values-driven housing provider for a Head of Service C

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Head Of ServiceEast England£70,000 - £80,000 Basic + Bonus + Progression + Company Vehicle + Increasing Holiday + Generous Pension + Growing Company + Job Satisfaction + Stability + Market LeaderElevate

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards and other professional institutions to enrich the lives of learners. As well as your office base, you can spend a proportion of your

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. You deeply understand the

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consiste

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. You will manage relationships with service delivery partners and focus on providing safe, compliant homes. This is a permanent, full-time role wit

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. On top of your annual base salary, you are offered to be part of an Employee Share Plan. Founded in 2004, Planday is headquartered in Copenhagen, D

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. Minimum 5 years’ experience leading Customer Success or Customer Support tea

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands‑on, enterprise client management, team leadership and business optimisation/transformation. This is a pivotal role, within

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

This pivotal role focuses on transforming customer service delivery and requires extensive leadership experience in customer experience or contact centre operations. Offering a salary range of £70,000 - £90,000 plus bonuses and flexible hybrid working options. A leading customer solutions provider

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Retention, expansion, upsell and commercial account strategy sit at the core of this position.

We are seeking an experienced and strategic leader to take on the role of Head of Service for our Community Learning Disability Team (CLDT). Head of Service – Community Learning Disability Team (CLDT). You will lead the strategic development and operational delivery of the service, working in part

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. The role demands a customer-centric mindset, strong communication, and strategic thinking to build long-term relationships and deliver measura

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. Be the Friendly Face of Our Shop: Become a Customer Service Volunteer!. Love meeting people and

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Based in the heart of London, it is a special place defined by community and service. Deep knowledge of fundraising regulations,

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

Own the full lifecycle of customer‑facing service streams. Significant leadership experience in Service Delivery, Operations, or Customer Success. Foster a culture of accountability, continuous improvement, and customer excellence.

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

Head of Service Operations (Service & Repairs). You will take full ownership of operational delivery, ensuring safe, reliable and high–quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations - Lift Servicing & Maintenance (London/

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

Own the full lifecycle of customer‑facing service streams. Foster a culture of accountability, continuous improvement, and customer excellence. In this high-impact role, you’ll take ownership of end-to-end service delivery across a hybrid technology estate, spanning both legacy on‑prem systems

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

Key skills include effective communication and proficiency in Microsoft Office, specifically Excel. A leading rental company in Aldridge is seeking a customer service administrator for a temporary ongoing role. The successful candidate will support the hire desk team, manage rental admin duties, han

Strong understanding of NHS politics, procurement and stakeholder dynamics. History of successful deployments recognised as reference accounts. At Lyrebird, we don’t just write code — we help shape the future of the human experience.

Therapeutic Hub Head of Service. This role sits at the front line of responding to the growing mental and emotional health needs of children, young people and families, offering high-quality therapeutic support to intervene early and prevent crisis. As Head of Service for the Hub, you will provide s

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions.

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. Nurtur is a diverse group of SaaS software brands focused on generating revenue, d

The Head of Asset Information Management (AIM) leads the strategy, governance, quality assurance, and operational delivery of asset information across DWP Estates. As the Department’s senior subject matter expert for BIM, Government Head of Asset Information Management Soft Landings (GSL), the Com

Head of Customer Operations – Financial Data Vendor.

You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. Lead and inspire a tea