Hr operations manager jobs in United Kingdom

CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £29,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £4,000 to £6,000pa (uncapped) Total package between £35kpa and £ £37kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye

We are recruiting for a position of a General Manager for our pub in South East London. The Brunel is located in Rotherhithe near Canada Water and it is wet only pub with external pizza offer. You should be experienced at General Manager level in similar establishments. Longevity in previous roles is essential. Live in GENERAL MANAGER – South East - London - £27000 - £30000, performance related bonuses up to £10000 a year, free accommodation. Potential to grow as Multi Site Manager / Area Manager role for all our 3 pubs. General Manager Role: Stand out operator from quality-led backgrounds as General Manager. Full understanding of structure, processes, and procedures in volume establishments Recruitment. HR issues. Excellent product knowledge. Able to offer a personal touch Marketing to promote the establishment. We are looking for a general manager to run a cool, community hub, with friendly persona to become part of that community. This site is wet led with a big emphasis fun and events. About the company: We are small independent pub company with 3 sites in the London area with a huge sense of fun, focused on great customer service, high class & relaxed ambience. Best of luck ☀️ The Brunel Management Team

Job Responsibilities · Oversee daily administrative operations to ensure efficiency and compliance with company policies. · Manage office budgets, expenses, and procurement to optimize cost-effectiveness. · Coordinate with different departments to streamline processes and enhance workflow. · Supervise and support administrative staff, ensuring productivity and professional development. · Develop and implement business support strategies to improve operational effectiveness. · Maintain records, reports, and documentation in accordance with company policies and regulatory requirements. · Support HR functions, including recruitment, onboarding, and employee relations. · Ensure IT and facility management services are effectively maintained for smooth business operations. · Monitor and improve customer service standards, addressing client and stakeholder concerns efficiently. · Assist senior management with strategic planning and decision-making by providing accurate business insights and reports. · Identify and implement process improvements to increase efficiency and reduce operational costs. · Ensure compliance with legal, regulatory, and company policies to mitigate risks and maintain ethical standards.

Join Our Beautiful Victorian Pub as Kitchen Manager Location: Euston, London Hourly Rate: £17 per/hr Hours: Monday to Friday We’re searching for a passionate and experienced Kitchen Manager or Head Chef to lead the way in our traditional, cook-to-order pub in the heart of Euston. This role is your chance to showcase your leadership skills while crafting exceptional dining experiences for our guests. What We’re Looking For: We’re seeking someone with a solid background in a similar setting, who’s highly organized and driven by a passion for delivering outstanding food and service. How it works: You will be working solo shifts, managing a pre-set menu with full specifications. CDP will assist on busy days and help with other deep cleaning and kitchen responsibilities. Your Responsibilities, you will: Take charge of the daily operations in the kitchen, ensuring smooth and efficient service. Organise and manage ingredients to maintain impeccable standards of preparation. Handle stock control and ordering to ensure the kitchen runs cost-effectively and remains well-supplied. Maintain due diligence, ensuring compliance with food safety and health regulations at all times. Why Join Us? Be part of a welcoming pub team that values tradition, quality, and community. This is a fantastic opportunity to lead a kitchen, showcase your skills, and make your mark in a respected venue.

Hotel Receptionist – Boutique Hotel Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Cluster Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key. The Hotel Receptionist will: · ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level · be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates · be extremely knowledgeable in regards to the company services, standards & products · commercially and financially astute · flexible on working hrs and duties · have a great eye for details and will maintain guests’ record up to date at all time · provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

Payroll Officer - JKS Head Office Salary - up to £45,000 per annum Schedule - Full Time Experience - Previous experience as a Payroll Officer/ Assistant within Hospitality JKS Restaurants are seeking a Payroll Officer to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Payroll Officer looking for a new role in an award winning, critically acclaimed group. The Role Reporting to the Financial Controller, the Payroll Officer will be responsible for overseeing all aspects of payroll processing, ensuring accuracy, compliance, and efficiency so every employee gets paid correctly and in a timely manner. This role requires strong analytical skills, a deep understanding of payroll principles, and exceptional attention to detail. The ideal candidate will have a strong background in payroll administration, hospitality experience and excellent communication skills. Key Responsibilities: Payroll Processing Execute end-to-end monthly payroll processing. Ensure all payroll changes in salaries and tronc are up to date. Prepare and analyse tronc notes and spreadsheets. Assist with end of payroll reporting. Process court orders and make corresponding deductions. Ensure accurate recording and management of holidays and absences. Reporting and Analysis Ensure rotas are completed on a weekly basis and help prepare weekly staff costs reports. Reconcile monthly payroll to weekly rotas, providing analysis behind the variances to the Finance Team for monthly management reporting. Report to management on payroll issues and changes. Prepare and maintain monthly tronc reports. Liaise with HR and Operations teams regarding any ad hoc payroll changes and deductions. Ensure accurate generation of reports such as P60s, P45s, etc. Audit and Reconciliation Work with the Financial Controller to first design and implement, then conduct regular internal audits to ensure accuracy in payroll records. Reconcile discrepancies and collaborate with relevant departments to resolve issues promptly. Compliance Management Ensure statutory payments are processed correctly and compliance with all payroll tax regulations. Stay up-to-date on UK payroll and tax law changes. Help implement the new tronc legislation policy and assist with monthly reports and queries from employees. Assist with preparation of P11Ds. Assist with ONS surveys and HMRC queries. Maintain compliance with National Minimum Wage Legislation. Maintain records to comply with auditors and government legislation. Communication and Support Serve as the key point of contact for payroll-related queries from employees. Offer managers guidance and assistance in understanding payroll policies and procedures. Administer S4 and Paycircle HR and Payroll systems. Liaise with external providers to maintain positive relationships The ideal candidate will have: Proven experience as Payroll Officer/ Assistant or similar role in hospitality. In-depth knowledge of payroll processes, regulations and compliance standards. Essential understanding of HR policies and processes related to Payroll. Great attention to detail and able to maintain high level of accuracy in their work. Strong analytical and problem-solving skills. Proven ability to work in a fast-paced environment. Proficient Excel skills. Excellent communication and interpersonal skills with the ability to collaborate effectively across departments. High level of integrity and ability to handle confidential information with discretion

Prosecco Caffè Stratford, is looking for an Assistant Manger to help in the daily business operations. Coffee and cocktails making skills is a must, previous food experience is a bonus. We are looking for someone with excellent customer service skills, This is a full time position, 40 hrs, 5 days a week, different shift patterns, the shop operates Monday to Sunday, from 10 AM to 9PM. Only candidates with a 3 years experience would be considered for

We are hiring on behalf of a reputable company in Slough, seeking a skilled Office Admin to join their team. This is a fantastic opportunity for a detail-oriented and organized professional looking to contribute to a dynamic work environment. The company values efficiency, teamwork, and professional growth, offering a supportive workplace where employees can develop their skills and advance their careers. Key Responsibilities: • Manage day-to-day office operations and ensure a well-organised workspace. • Handle incoming calls, emails, and correspondence professionally. • Maintain and update records, spreadsheets, and databases. • Assist with scheduling meetings, managing diaries, and booking travel. • Order office supplies and ensure stock levels are maintained. • Support the HR and finance teams with administrative tasks, including invoicing and payroll support. • Assist with document preparation, filing, and general office support. Requirements: • Previous experience in an office administration or similar role. • Proficiency in Microsoft Office (Word, Excel, Outlook). • Strong organisational and multitasking skills. • Excellent verbal and written communication. • Ability to work independently and as part of a team. • High attention to detail and problem-solving skills. Benefits: • Competitive salary based on experience. • 28 days holiday (including bank holidays). • Pension scheme. • Career development and training opportunities. • Friendly and supportive work environment.

Job Overview: We are seeking a highly organized and detail-oriented Office Manager to oversee daily administrative operations in our construction company. The ideal candidate will ensure smooth office functioning, manage documentation, coordinate with project teams, and maintain compliance with industry regulations. This role requires strong leadership, multitasking abilities, and a proactive approach to office management within the construction sector. Key Responsibilities: Administrative Management: Oversee daily office operations, ensuring efficiency and adherence to company policies. Manage office supplies, equipment, and inventory to support seamless operations. Handle correspondence, emails, and communication with clients, vendors, and subcontractors. Maintain organized records of contracts, invoices, and project documentation. Financial & HR Coordination: Assist in payroll processing, expense tracking, and budget management. Coordinate with the accounting department for invoices, billing, and financial reporting. Support HR functions, including recruitment, onboarding, and employee record-keeping. Project Coordination & Compliance: Assist project managers with scheduling, procurement, and administrative tasks. Ensure compliance with industry regulations, health & safety standards, and company policies. Maintain construction permits, licenses, and legal documentation. Communication & Support: Act as a liaison between management, staff, clients, and suppliers. Organize and schedule meetings, preparing minutes and follow-ups as needed. Handle confidential information with discretion and professionalism. Requirements: Bachelor’s degree in Business Administration, Management, or a related field. Proven experience as an Office Manager, preferably in the construction industry. Strong knowledge of office management procedures, construction documentation, and compliance. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and construction management software (e.g., Procore, Buildertrend). Excellent organizational, communication, and problem-solving skills. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with basic accounting and HR functions is a plus. Preferred Skills: Knowledge of construction project workflows and terminology. Experience working with procurement and contract management. Understanding of health & safety regulations in the construction sector. Employment Type: Full-time / On-site

We are looking for a proactive, organized, and detail-oriented Staffing Assistant to support the smooth daily operations of our luxury skincare and facial enhancement business. 🔹 Responsibilities: ✔️ Assist with scheduling and managing staff shifts to ensure seamless service. ✔️ Handle basic administrative duties, including maintaining staff records. ✔️ Support recruitment efforts by coordinating interviews and onboarding new team members. ✔️ Ensure all staff adhere to company policies, dress codes, and customer service standards. ✔️ Communicate with management regarding staff performance and scheduling needs. ✔️ Help maintain a positive and professional workplace culture. 🔹 Requirements: ✅ Excellent organizational and communication skills. ✅ Experience in staff coordination, scheduling, or HR assistance is a plus. ✅ Ability to work in a fast-paced, customer-focused environment. ✅ Strong attention to detail and a proactive attitude. ✅ Basic knowledge of skincare or beauty industry is desirable but not essential. 🔹 What We Offer: 💷 Competitive pay with opportunities for growth. 📅 Flexible working hours to fit your schedule. 🌿 Work in a luxury, high-end beauty environment. 🚀 Join a growing brand with career advancement opportunities! APPLY NOW – Be part of a team that helps people look and feel their best! 📩 To Apply: Send your CV & availability to [Your Contact Info].

JOB VACANCY Care Worker (SOC Code: 6135) CONTRACT TYPE Full-time HOURS 37.5 hour per week (and a daily 30-minute unpaid break). PLACE OF WORK Our business address is Trafalgar House, 81 – 83 Darlington Street, Wolverhampton WV1 4JD, however, you will be expected to work in various residential care settings and service user homes within the locality. SALARY £12.82 per hour/£25,000.00 per annum REPORTING TO Registered Manager We are recruiting care workers who will be responsible for delivering care services to our clients in their own homes in communities across Staffordshire. What to expect We’ll look to you to offer exceptional health care services within a multi-disciplinary team to make sure that on each shift, at every location, all of our residents get the highest quality care. You can expect a wide range of responsibilities, from making sure new residents are settling in, to helping advance your team members’ skills, and developing care plans that are tailored to our residents’ physical and mental needs. Domiciliary care encompasses a range of support which requires adaptability and flexibility from care workers who possess a patient and understanding nature. You are required to respect the dignity of each service user and assist with any tasks required. This includes prompting, assisting and administering to promote the service users’ independence. (This excludes any tasks typically undertaken by trained nurses). (The Employer has claimed an exception under the Equality Act 2010. PURPOSE · To look after the physical, emotional, cultural and social needs of the Clients using a person-centred approach. · To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights · To create and maintain good professional relationships with Clients, their family and friends and other stakeholders · To actively support other Care Support Workers · To adhere to all regulatory and statutory obligations and Midas Care Solutions’ policies, procedures and guidelines · To promote a positive, personal and professional profile, ensuring the good reputation of Midas Care Solutions at all times RESPONSIBILITIES Care provision To provide personal care and support to Clients with a wide range of needs, medication planning and support, illnesses and disabilities. To undertake the tasks detailed in the Client’s care and support plan using a person-centred approach and in the least intrusive way. Promoting independence and self-motivation. To provide input into the care and support plans of Clients by regularly feeding back to the Care Supervisor. To assist with personal hygiene and grooming. Services include, washing, dressing, grooming, toileting and continence management. To prepare food and drink for Clients in a person-centred manner, catering for individual choices, nutritional needs and cultural requirements. To provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management To use manual handling equipment safely and correctly and safe handling of property and equipment belonging to clients. Maintaining good communication and developing effective working relationships with clients. To provide companionship clients, actively talking and listening to them about, support, including accompanying them during travel. Ensuring adherence to health and safety, infection control and creating a comfortable living environment. To maintain detailed accurate records in respect of care and medication support given and tasks undertaken. To regularly read care and support plans, acknowledging changes. To protect the confidentiality of all information relating to clients. To promptly report any issues concerning the care, support, wellbeing or behaviour of clients and update records accordingly whilst continuing to monitor where concerns have been reported and recorded. To recognise the signs of abuse and immediately report abuse or suspected abuse to a Manager and report any complaints to the office and HR and Compliance team. To contact the office or out of hours if running late. To dress appropriately, wearing uniform and using personal protective equipment provided by Midas Care Solutions. To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery whilst attending and engaging in regular Care Support Worker team meetings and any other relevant meetings To attend in house and external training pertinent to the role of Care Support Worker To ensure completed weekly timesheets are submitted on time To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to your designated supervisor. Promoting equal and fair treatment, and equal access to services and employment CRITERIA You must be a compassionate, patient and understanding individual. You must have the ability to work with others as a team or on your own initiative: · Exceptional timekeeping skills · Empathetic towards others · Good reading, writing, and speaking skills in English, proficient enough to pass the B1 English test or equivalent. · The ability to self-drive and own a car is mandatory · Comply with the Company’s policies and procedures. · Have a valid passport and visa with valid permission to work in the UK · If you are seeking sponsorship, you must pass the Home Office character suitability requirements for obtaining a skilled worker. · You must pass the DBS screening or foreign equivalent Flexible Working Your shift pattern will rotate on a weekly basis. You must be a car driver. It is your responsibility to ensure that your driving licence is valid and renewed on time. You shift pattern will vary depending on service requirements and operational needs, and this will be communicated to you by your care coordinator or manager. However, for sponsored workers, your weekly minimum working hours will be 37.5 hours in line with your sponsorship obligations, and overtime opportunities will be available. BENEFITS · Full, free comprehensive training · Company uniform and PPE · Holiday pay equivalent to 5.6 weeks per annum, totalling 28 days per annum inclusive of bank holiday. The holiday term commences on 1 April and ends on 31 March the following year. · Workplace Pension with the NEST Pension Scheme · Career progression · Mileage contribution for drivers · Exceptional support offered from a team of committed individuals. What we offer · Flexible hours with part-time options for regular days and times – guaranteed hours available. · Fantastic rates of pay in the industry, with increases for bank holidays. · Dedicated support from your local manager. · Opportunities close to home, plus many opportunities for career progression. Training is compulsory and is provided as a training pack, once you have successfully completed this you will be required to complete a Moving and Handling practical training session. All applicants are required to have basic reading and writing skills in English. As well as the ability to speak and understand English. If you are committed to delivering excellence in care and would like to work for an organisation that values its staff and service users, we would like to hear from you.

The Human Resources Advisor will provide comprehensive HR support to the care home, ensuring the effective management of recruitment, employee relations, training, and compliance. The role will focus on fostering a positive work environment, supporting staff well-being, and ensuring the care home operates in line with employment legislation and best practices. Provide advice and support to managers and staff on HR policies, procedures, and employment law. Maintain accurate training records and ensure compliance with Care Quality Commission (CQC) standards. Ensure HR practices comply with UK employment law, CQC regulations, and company policies. Ensure HR practices comply with UK employment law, CQC regulations, and company policies. Act as a point of contact for staff concerns and provide confidential support where needed.

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Assistant Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience. - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.

Jump to main content Our roles Apprenticeships Bar and waiting apprentice Chef Apprentice Team Leader Apprentice Bar & waiting Bar Staff Waiting Staff Team Leader Brewing & Brands Brewing & Engineering Cellar Services Drivers & Logsitics Production & Warehouse Sales & Marketing Head Office Customer service Finance HR IT Legal & Risk Marketing & Digital Property Trading Transformation & Operational Excellence Kitchen Kitchen Manager Chef Kitchen Assistant Pub Management General Manager Assistant Manager Regional & Area Management Franchisee Opportunities Working here Our Benefits Our Culture Our Commitments Our Values & Behaviours Inclusion & Diversity Our employee led inclusion groups pint of Perspective podcast Our brands Chef & Brewer Crafted Pubs Farmhouse Inns Flaming Grill Greene King Pubs Hungry Horse Metropolitan Pubs Pub & Carvery Pub & Dining Pub & Grill Venture Hotels Stories Apprenticeships Bar & Waiting Brewery Kitchen Head Office Management Inclusion & Diversity View all Stories Chef Full time Golden Lion (St James's) , St James's , SW1Y 6QY Upto £12.50 per hour Apply Now Save Job Job description As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you’ll soon become an invaluable member of the kitchen team. Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. We boast a number of historic pubs that have seen hundreds of years of famous patrons passing through the doors, from Dickens drawing inspiration in the thick of Victorian London, to Frances Crick announcing the world-changing discovery of DNA. Our pubs are steeped in rich history but blend tradition with forward-thinking innovation, serving up pub classics made with care and delivering good, old-fashioned service. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Wage Stream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… As a Chef, you will… Prepare, cook, and present food that meets specs and customer expectations Maintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire team and visitors Communicate clearly with your team in order to provide high-quality meals to customers on time Keep up to date with new products, menus, and promotions What you’ll bring to the kitchen: Ability to work under pressure in a busy kitchen and pull together as a team when needed A passion for delivering tasty and well-presented meals to customers each and every time Willingness to get stuck in, learn new skills and help out in different areas kitchen when needed Your experience and skills include: Ability to work well under pressure in a fast paced environment Ability to work cohesively and collectively as part of a team to follow food saftey, HACCP and Health and saftey practices a must

The main objective of the Key Account Manager is to act as a bridge between the Customer and Crystal staff and suppliers including ground and Management. The Account Manager will maintain and expand relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships with the key accounts. The Account Manager will be responsible for the achievement of KPI’s for the operations field team and work strategically with the SMT to execute the delivery of profitable contracts. Duties and Responsibilities Account Management: The Account Manager will be tasked primarily with managing and maintaining the key client accounts. You will be responsible for assessing, clarifying, and validating the customer needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards. In this position, the Account Manager leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel. In conjunction with senior management, the Account Manager will also take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon as follows · Ensure all the projects (daily cleaning, deep cleaning,) are profitable and prepare and submit monthly project report with analysis. · Responsible for all project generates positive cashflow available to be reinvested in the provision of high-quality services to our customers and generate yearly budget and submit monthly budget and management report for every monthly · Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectives. · Carry out regular site visits and encourage Operation teams with their efforts support them and build relationship with Customers and operation team and be responsible for training the operation team. · Carry out Health & Safety checks and equipment checks on systems maintaining regular certification and validation to meet standards · Work with finance team to provide information on staff hours, suppliers queries and any HR issues affecting the contract performance in agreement with eth Customer · Input on costing and pricing from Site Visits to help bid team prepare their response Analytics: The Account Manager will also play an analytical role where he/she will prepare detailed proposals/quotes depending on each consumer’s requirements. The Account Manager will also review target achievement and create reports for senior management, which will facilitate the creation of informed account management decision-making and strategy formulation. In this position he/she will also prepare pricing documentation for the business’s products/services and secure appropriate approval from senior management prior to sending commercial proposals to key accounts. Collaboration: The role is also collaborative, the Account Manager will closely be working with the customer support and accounts departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The Account Manager, as mentioned, will also work closely with operations management teams in the service delivery and execution of new accounts and customer liaison and feedback regularly to report to senior team, to include accounts of financial requirements and meet with account management standards. Other Duties: The Account Manager will handle related duties as are necessary for the proper management of key accounts and duties assigned to him by the Senior Management team at Crystal FM Communication Skills: Communication skills are a major requirement of this position. The Account Manager is tasked with handling high-value business clients and should, therefore, be able to consistently address those consumer concerns while offering clear, concise, and understandable responses to their prompts. Consumers feel unfulfilled where communication is ambiguous/vague or incomprehensive and, therefore, it is absolutely necessary that the Account Manager possess outstanding communication skills in both written and verbal form. These skills are also necessary in the drafting of reports that she presents to senior account management for decision making and strategy formulation. He/she should, therefore, be in a position to convey even the most complex information in simple and clear language and in a manner that is convincing. Communication skills will also come in handy in facilitating smooth and efficient collaborative initiatives. Interpersonal Skills: The Account Manager must be a committed and goal orientation individual, be consumer/service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment, be a calm and patient individual who is able to accommodate difficult customers, work comfortably in a fast-paced and highly competitive business environment, be highly adaptable to change, and demonstrate composure under pressure and uncertainty People Skills: People skills are also necessary for the position. People skills are what will make her likable and relatable. People skills will enable the Account Manager to establish strong and meaningful connections with consumers on behalf of the business, which will lead to their inclination to keep bringing their business to the organization. In addition, great people skills will enable the Account Manager to pull in additional key accounts and, therefore, expand the business’s customer base and sales volume in the process. · Basic Support for Staff and Finance Ø Collect Submission of working hours in excel from Suppliers and Ops teams for fortnightly for payroll with clearly showing if its working hours, holiday booked, bank holiday and sick days. Ø Work with Ops teams to ensure all the staffs are DBS checked and compliant including uniform checks Ø To carry out recruitment and place adverts to screen and interview candidates when needed Ø Completing the HR process like disciplinary, appraisal, redundant, TUPE with the support of Peninsula and Finance team Ø Help the Ops teams with the materials and equipment that are on the budget and record usage of the existing inventories. Ø Regular site visits to staff and customers · To contribute to the company’s staff incentive processes, bonus schemes, rewarding and appreciating staff, carrying out regular appraisals and supporting staff with identified potential to realise and achieve their full potential within the company.