Branch Manager
hace 8 días
Plymouth
Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work. Why join Hydraquip? • Competitive salary + Bonus Scheme, • 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year, • Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme, • Lead, motivate and develop a high-performing branch team, creating an inclusive and safety-focused culture, • Drive branch performance to achieve revenue, margin and KPI targets, • Champion excellent customer service and act as an escalation point for customer enquiries, • Grow sales through proactive customer engagement and a strong, varied sales mix, • Oversee day-to-day branch operations including order processing, quotations and job delivery, • Support mobile engineers and trade counter activity where applicable, • Use digital tools, including the Job Manager App, to manage jobs, data and workflows effectively, • Work closely with other branches and internal teams to ensure service consistency, • Contribute to branch planning, stock control and continuous improvement initiatives Essential experience • Proven people management experience with the ability to engage, lead and develop teams, • Strong customer-facing background with a focus on service excellence, • Experience working in an operational or service-led environment, • Ability to drive performance against financial targets and KPIs, • Good planning, organisation and problem-solving skills, • Confident using IT systems and digital tools, • Strong communication, influencing and relationship-building skills, • Demonstrates a clear commitment to health & safety, • Background in engineering, hydraulics or mechanical fitting, • Experience within the hydraulic hose, fittings or industrial services sector, • Previous branch, depot or operational management experience, • NVQ Level 3 (or equivalent) in engineering, customer service or management, • Experience managing engineers or repair/service operations