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  • Restaurant Manager
    Restaurant Manager
    hace 2 días
    Jornada completa
    Cheetham Hill, Manchester

    LOCATIONS M3 | M12 | M14 About the Role Mr. Fries is hiring disciplined, dedicated, and experienced Team Members who take pride in delivering excellent customer service and maintaining high operational standards. This role is ideal for someone who has worked in a fast‑paced takeaway or restaurant and can confidently handle both food preparation and front of house duties. We want individuals who show up consistently, stay focused, and genuinely care about creating a great experience for every customer. Key Responsibilities Prepare fries, toppings, proteins, and sides with accuracy and speed Deliver friendly, professional customer service at all times Operate the POS/till system confidently and handle payments accurately Manage in‑store, phone, and delivery platform orders (Uber Eats, Deliveroo, Just Eat) Keep workstations clean, organised, and fully stocked Follow strict food hygiene, safety, and cross‑contamination procedures Communicate clearly with the team to maintain smooth service flow Support new staff and contribute to a positive, disciplined work environment Take ownership of your station and uphold brand standards consistently Requirements Minimum 6 months experience in fast food, takeaway, or restaurant work Strong customer service skills — polite, patient, and confident with guests Experience using POS/till systems Reliable, disciplined, and committed to high standards Ability to work quickly and stay calm during busy periods Good understanding of food hygiene and safety practices Punctual, trustworthy, and able to work independently when needed Flexible availability (evenings, weekends, peak hours) What We’re Looking For People who take pride in their work and appearance People who value discipline, consistency, and teamwork People who enjoy interacting with customers and representing the brand People who want long‑term stability and growth Benefits Competitive pay based on experience Staff meals / discounts Training and development Structured pay reviews for team members who consistently meet standards Supportive, fast‑growing work environment Job Types: Full-time, Part-time LOCATIONS M3 | M12 | M14 About the Role Mr. Fries is hiring disciplined, dedicated, and experienced Team Members who take pride in delivering excellent customer service and maintaining high operational standards. This role is ideal for someone who has worked in a fast‑paced takeaway or restaurant and can confidently handle both food preparation and front of house duties. We want individuals who show up consistently, stay focused, and genuinely care about creating a great experience for every customer. Key Responsibilities Prepare fries, toppings, proteins, and sides with accuracy and speed Deliver friendly, professional customer service at all times Operate the POS/till system confidently and handle payments accurately Manage in‑store, phone, and delivery platform orders (Uber Eats, Deliveroo, Just Eat) Keep workstations clean, organised, and fully stocked Follow strict food hygiene, safety, and cross‑contamination procedures Communicate clearly with the team to maintain smooth service flow Support new staff and contribute to a positive, disciplined work environment Take ownership of your station and uphold brand standards consistently Requirements Minimum 6 months experience in fast food, takeaway, or restaurant work Strong customer service skills — polite, patient, and confident with guests Experience using POS/till systems Reliable, disciplined, and committed to high standards Ability to work quickly and stay calm during busy periods Good understanding of food hygiene and safety practices Punctual, trustworthy, and able to work independently when needed Flexible availability (evenings, weekends, peak hours) What We’re Looking For People who take pride in their work and appearance People who value discipline, consistency, and teamwork People who enjoy interacting with customers and representing the brand People who want long‑term stability and growth Benefits Competitive pay based on experience Staff meals / discounts Training and development Structured pay reviews for team members who consistently meet standards Supportive, fast‑growing work environment Job Types: Full-time, Part-time

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  • Ecommerce Admininstrator
    Ecommerce Admininstrator
    hace 2 meses
    £12.21–£12.25 por hora
    Jornada completa
    Cheetham Hill, Manchester

    Job Description Position: E-commerce Administrator Job Type: Full-time, Permanent Work Location: In person Overview We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations. Key Responsibilities Product Management • Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory), • Optimise product descriptions and metadata for SEO and customer engagement, • Ensure product photography meets brand standards and upload quality images, • Organise and maintain product categories, tags, filters, and attributes for improved user navigation, • Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams, • Conduct regular audits of product listings to ensure accuracy and consistency across platforms, • Assist in preparing new product launches and promotional updates Order & Customer Management • Process and monitor all online orders, returns, exchanges, and cancellations, • Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed, • Provide proactive communication to customers regarding order status, delays, or issues, • Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes, • Investigate and resolve delivery issues, missing items, and disputes, • Maintain excellent customer service standards and support brand reputation, • Track and report recurring customer issues to improve operational processes, • Update order notes, tracking information, and customer profiles where necessary Additional Key Responsibilities • Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable), • Assist with marketplace compliance, such as required attributes, listing rules, and policy updates, • Generate weekly reports on sales, products, returns, and customer service performance, • Support marketing and promotional activities (discounts, banners, product campaigns), • Liaise with internal departments such as warehouse, marketing, accounts, and management, • Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations, • Conduct competitor checks for pricing, merchandising, and product trends, • Update and maintain internal documentation, guides, and SOPs for e-commerce processes Requirements • Proven experience in e-commerce operations, administration, marketplace management, or similar roles, • Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.), • Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop), • Strong understanding of online retail processes, customer service, and fulfilment workflows, • Excellent written and verbal communication skills, with a professional and friendly tone, • Strong attention to detail and accuracy when handling product data and orders, • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment, • Strong problem-solving skills, especially when dealing with customer or order issues, • Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management, • Ability to work collaboratively with cross-functional teams, • Tech-savvy, adaptable, and able to quickly learn new systems and platforms Benefits • Casual dress, • Flexitime, • On-site parking

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