Datacenter Field Manager
5 days ago
City of London
Senior Datacentre Field Manager (Tier 1 client) Engagement Type: Contract - 6 months initially Travel: Up to 75% (Primary sites Amsterdam, Berlin, Madrid, Paris, Frankfurt, London) Reports to: Head of Services / Operations Director Role Overview The Lead DC Field Manager is a senior, hands-on leadership role responsible for the operational delivery, governance, and quality assurance of data centre field services across multiple sites. This position owns the day-to-day execution of on-site activities, leads distributed field teams and partner resources, and acts as the primary operational interface between customers, project management, and technical delivery functions. Key Responsibilities Operational Leadership • Act as the on-site and regional operational lead across assigned data centre locations, • Manage, coach, and oversee field technicians, subcontractors, and partner resources, • Ensure consistent delivery standards, safety compliance, and quality outcomes across all sites, • Oversee site surveys, installation activities, migrations, and break/fix operations, • Review and validate site readiness, remediation actions, and implementation plans, • Ensure correct staging, configuration, and deployment of infrastructure in line with design documentation, • Work closely with Project Managers to plan, resource, and execute concurrent workstreams, • Coordinate schedules, access, and sequencing across multiple active sites, • Serve as the operational point of contact for customers during on-site delivery, • Define and improve field delivery processes, tooling, and documentation, • Establish quality control standards and field best practices, • Train and mentor field engineers on technical standards, customer engagement, and safety Provide technical oversight for: • Physical infrastructure installations (racking, stacking, cabling), • Network and compute hardware deployments, • Console access and remote engineering enablement, • OS upgrades and firmware updates, • DOA testing and hardware validation, • Ensure correct interpretation and execution of slotting matrices, cabling diagrams, and layouts Required Experience & Skills Leadership & Delivery • Proven experience leading field-based teams within data centre or critical infrastructure environments, • Strong decision-making ability in fast-paced, operationally complex settings, • Experience managing multiple sites, workstreams, and competing priorities, • Strong understanding of data centre operations and infrastructure, • Knowledge of structured cabling, fibre types, and optic standards, • Experience with network and compute hardware from major vendors (e.g. Cisco, Juniper), • Familiarity with command-line interfaces and common networking protocols, • Comfortable working with incomplete or ambiguous information, • Strong organisational, planning, and time management skills, • Ability to assess risk, apply judgement, and maintain delivery momentum, • Relevant degree in Computer Science, Engineering, or equivalent practical experience, • Data centre experience is essential, • Industry certifications or equivalent knowledge (e.g. Network+, CCNA-level, BICSI), • This is a critical, long-term role within the organisation, • Initial contract structure reflects current client engagement models, not performance assessment, • Strong expectation of permanent transition following the initial contract period (not mandatory)