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Contact Centre Manager – £50k Location: Welwyn Garden City (fully office-based) Salary: £50,000 per annum + excellent benefits Contract: Full Time, Permanent The Opportunity We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels. This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences. The Role As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth. Key responsibilities include: • Leading, coaching, and developing advisors with the support of Team Leaders, • Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey, • Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities, • Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty, • Owning performance metrics across service levels, conversion, and productivity, • Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction, • Contributing to workforce planning, resourcing, and operational strategy, • Partnering with senior leadership to align customer contact with wider business objectives, • Driving continuous improvement and embedding a performance-focused culture that supports commercial growth About You You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams. You will need: • Proven experience managing a contact centre or large customer service/sales team, • Strong background in coaching, development, and upskilling teams, • Experience monitoring quality and raising standards of performance, • Commercially minded with the ability to identify improvements and revenue opportunities, • Strategic thinker with experience influencing business direction, • Data-driven approach with strong decision-making and problem-solving skills, • Fully office-based in Welwyn Garden City (not hybrid or remote) Why Join This Team? As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation. • Competitive salary of £50,000, • 25 days holiday plus bank holidays, • Career progression and professional development opportunities, • The chance to make a strategic impact at an award-winning, industry-leading organisation This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office. If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion. Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.

Regional Commercial Manager Up to £110k + Package South London We are seeking an experienced and strategic Regional Commercial Manager to lead our business growth and profitability efforts. This role reports directly into the Commercial Director and will head up circa £60m PA with a geographical focus on South London / below. The ideal candidate will oversee all aspects of commercial operations, drive revenue generation, and ensure the successful execution of business strategies. This role requires a dynamic leader with strong financial acumen, negotiation skills, and the ability to build and maintain relationships with clients and stakeholders. Joining an business that is going through a huge period of growth, this is an exciting opportunity to join a company and make your own stamp. Responsibilities/Accountabilities: • Managing a team of Commercial Managers across 3 main contracts – planned, retrofit and repairs, • Develop and implement commercial strategies aligned with company objectives., • Analyse market trends, competitor activities, and customer needs to identify growth opportunities., • Set financial targets and develop plans to achieve them., • Identify, pursue, and secure new business opportunities., • Build and maintain strong relationships with clients, partners, and stakeholders., • Negotiate and manage contracts to maximize profitability and minimize risk., • Oversee pricing strategies, cost control, and profit margins., • Monitor and manage budgets, forecasts, and financial performance., • Prepare and present financial and commercial reports to senior management., • Ensure efficient execution of commercial processes and projects., • Collaborate with internal teams (e.g., marketing, sales, operations) to align goals and deliver results., • Monitor and assess the performance of ongoing projects, ensuring timely delivery and quality standards., • Identify and mitigate potential risks in contracts and partnerships., • Ensure compliance with relevant legal, regulatory, and contractual requirements., • Lead, mentor, and develop the commercial team to achieve departmental goals., • Foster a culture of collaboration, innovation, and accountability. Qualifications/Skills: • Proven track record in a commercial or business management role, with experience in social housing., • Strong financial and analytical skills with a deep understanding of P&L management., • Excellent negotiation, communication, and interpersonal skills., • Strategic thinker with the ability to translate insights into actionable plans., • Knowledge of industry regulations Key Competentices: • Leadership and team management, • Problem-solving and decision-making, • Business acumen and strategic planning, • Attention to detail and organisational skills, • Resilience and adaptability in a fast-paced environment Our team is made stronger by the unique backgrounds, experiences, and ideas that each individual brings to the table. We believe in fostering a space where all identities are celebrated and respected.

Business Development Manager. Technology. Sector: Utilities/Energy £80,000 basic, £100,000+ uncapped OTE + benefits package. Hybrid working (ideally based within a commutable distance from their Hertfordshire office) Please only apply to this role if you have experience operating within the Energy / Utilities market. Our client is an employee-owned Technology Services company with a fabulous reputation and a people focussed culture. They specialise in Resourcing and Professional/Managed Services provision with their skillsets centred on Mobile Telephony, IP Networking and Cloud infrastructure covering the end-to-end lifecycle of Design, Integration, Test and Migration services. About the Role We are seeking a proactive, commercially astute, and well-connected Account Manager / Business Development Manager to spearhead their expansion into the Utilities/Energy sector. You will be responsible for developing new business opportunities by leveraging your existing industry networks and positioning our client as a trusted partner for resourcing and professional services. This is a pivotal role for building long-term, trusted relationships and establishing the brand in this new market. What You'll Do • Build a strong client portfolio by winning new accounts across the Utilities/Energy industry., • Leverage existing industry contacts to accelerate business development and revenue growth., • Promote professional services, staffing solutions, and technology expertise with prospective clients., • Collaborate with our internal delivery teams to ensure solutions consistently meet client requirements and expectations., • Develop tailored account strategies and growth plans for key Utilities/Energy clients., • Stay up-to-date with industry trends and competitor offerings to ensure our value proposition remains compelling., • Exceed individual and team sales targets., • Prepare accurate forecasts, pipeline reports, and account development plans., • Represent the company at industry events, client meetings, and networking opportunities. About You • Significant experience in sales or account management within the Utilities/Energy sector., • Proven track record of successfully introducing IT-related services and staffing solutions to Utilities/Energy organisations., • A strong network of decision-makers and influencers within Utilities/Energy., • Demonstrated ability to build and sustain long-term client relationships at a senior stakeholder level., • Success in delivering and expanding accounts within the IT services/staffing domain., • Excellent negotiation, presentation, and consultative selling skills., • Solid understanding of Utilities/Energy sector challenges and technology trends., • Highly motivated, commercially focused, and proactive in identifying opportunities., • Credible and confident when engaging with senior stakeholders and C-suite leaders., • A strong relationship builder with excellent interpersonal skills., • Adaptable, resilient, and persistent., • Professional, persuasive, and influential at all levels. How to Apply Please only apply for this role if you have experience in selling technical or consultancy solutions to the Utilities/Energy sector. To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis

PMO Lead St Albans (Hybrid Working) The Organisation Our client is a powerhouse within the digital learning sector, enabling organisations to unlock their potential through digital content and solutions. Within their Bespoke Content Team, they seamlessly create, design and deliver tailored digital learning solutions, working within an agency business model. They are now looking for a PMO Lead to join them on a permanent, full-time basis. The Benefits • Salary of £60,000 – £65,000 per annum, • 25 days’ annual leave, plus an additional day for your birthday, • Private Medical Insurance, • Dental, Optical and Hearing care plan, • Group Life Insurance, • Employee Assistance Programmes and wellbeing resources, • Enhanced family policies, • Regular social events and activities This is the perfect opportunity for a seasoned PMO professional with digital agency experience and a strong delivery track record to step into an influential leadership role with a growing, forward-thinking organisation. You’ll be joining an organisation that is growing with purpose, where you can put ideas to the best possible use, create truly remarkable solutions and support a host of well-known clients whilst developing your own skills even further. Within a culture based on collaboration, openness and continual improvement, you’ll be given the freedom to work the way you want to, implement and develop innovative processes and make a valued contribution. So, if you’re looking for a role where strategic ownership meets delivery, this is the opportunity you’ve been waiting for. The Role As the PMO Lead, you will steer the Project Management Office to deliver exceptional outcomes across client programmes and internal initiatives. Specifically, you’ll ensure that operations across the PMO are efficient, scalable and aligned with customer expectations. You’ll take ownership of a portfolio of high-impact or complex projects personally, bringing clarity, control and confidence to stakeholders. Developing and coaching Project Managers, you will create a culture of growth and responsibility across PM operations, acting as a senior escalation point for client programmes and ensuring timely resolutions and support. Additionally, you will: • Own budgets, forecasting and revenue recognition, • Drive continuous improvement through reviews, retrospectives and structured feedback, • Strengthen cross-function collaboration across delivery, sales, systems and professional services teams, • Partner with presales to align delivery timelines, estimates and resourcing for new work About You To be considered as the PMO Lead, you will need: • Experience leading a PMO function within a digital agency environment, • A strong track record of delivering complex projects and programmes, • Exceptional leadership and coaching abilities, • Strong commercial acumen, including budget management and revenue recognition, • Excellent stakeholder engagement and communication skills, • A collaborative, influential approach with the ability to work cross-functionally Other organisations may call this role Programme Management Lead, Head of PMO, Senior Project Manager, Project Management Office Lead, Lead Project Manager, Head of Studio, or Senior Project Delivery Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re ready to lead the evolution of delivery excellence as a PMO Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.