Technical support manager jobs in Manchester - Page 5Create job alerts

Area: Wythenshawe Hours: Monday to Friday 20.00 - 04.00 (Nights) Salary: 48K On Call Rota. Our Client is currently recruiting for a Maintenance Engineer. This is an excellent opportunity to join their business at professional level to support their sites. What's involved Ensure all building plant services and machines are maintained and repaired. Fault find on engineering plant, including voltage systems, steam raising plant, building services controls, heating and ventilation, control systems, compressed air systems, Water systems, lighting, fire detection, steam sterilizers, and instruments washers. Ensure effective and timely maintenance, test inspection, and repairs for all plant and equipment associated with facilities and the decontamination process. Provide technical support and leadership to oversee the work of all third-party contractors and service engineers. Perform weekly tests to maintain sterilizers/washers in accordance with HTM 01-01. Inform the Regional Engineering Manager of any changes in machine cycle profile and resulting maintenance. Ensure all machinery is serviced before quarterly and annual validation. Facilitate the scheduling of yearly maintenance/validation of all plant equipment. Ensure that all machinery and plant equipment meet the requirements of the Maintain all validation/calibration certification required for MDD registration Maintain spare parts and tools store and advise the Regional Engineering Manager on stock level replenishment. Carry out any other PPM weekly maintenance/inspection as scheduled in the plant maintenance schedule supporting the quality management system. Work autonomously by utilising the works management system to allocate PPM and reactive requests. Plan and organise major planned works, service interruptions, and other maintenance activities. Participate on an on-call rota. Travel to other sites and locations within the Group. Participate as an integral member of the sterile processing team and actively contribute to suggestions of innovation, continuous improvement, and best practice. Actively participate in staff development and training initiatives. Undertake any other duties or tasks as reasonably required. Required Experience Must be apprentice trained engineer or equivalent Mus have 2 years Engineering experience within Facilities or Manufacturing Mechanical or electrical trained/qualified Full UK Driving license- max 3 points At NMC Recruitment we review all applications. We will contact all candidates with the required experience. We may store your information on our database for future reference. TPBN1_UKTJ

JOB DESCRIPTION About the role The repairs and maintenance teams at The Guinness Partnership are critical to our success. They provide day-to-day responsive repairs to our residents as well as the refurbishment of empty homes. We have a new opportunity for a Service Manager to join the Guinness Property Responsive Repairs Team. This is a full time, permanent role based in the Greater Manchester region. Reporting to the Repairs Delivery Manager, the Service Manager will support, develop and manage an area-based team of trade operatives, to ensure that our residents receive a quality and professional service. You will spend time visiting properties within your area, as well as spending time in the Oldham office, with the option to spend 1-2 days working from home. What we are looking for Youll not only have experience of managing, leading and developing operational teams, but youll also have up-to-date knowledge of building construction, repairs and safety legislation, with experience in a trade and the associated NVQ/C&G qualifications. A company van will be provided for work use therefore a full UK driving licence is required. Youll also be able to demonstrate Essential: Experience of motivating, managing and performance managing operational teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Essential qualifications Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management This position will require a basic DBS check, which will be paid for by The Guinness Partnership. To apply: To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. Please apply with your CV and a covering letter, detailing how you meet the essential criteria. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ

Job Title: Audit Manager Location: Manchester Salary: Competitive Company Overview: Our client is a leading UK Top 60 accountancy firm with a differentiated advisory-led proposition, headquartered in Manchester. They have been a trusted name in professional services for over 40 years. Their commitment to excellence and customer satisfaction has positioned them as a premier provider in the market. They will never offer a one size fits all approach. They know, in today's economic environment, businesses require bespoke support and provide end-to-end services from start-up to exit strategies. Their mantra is “Good advisers help your business. Great ones transform it” . This is the foundation upon which they have built their business. The Audit Manager Role Reporting to the Audit Senior Manager and Responsible Individual (RI), the Audit Manager is responsible for the effective leadership, delivery, and management of a portfolio of audit clients. The role requires not only strong technical competence, but also leadership maturity, professional judgement, collaboration, and the ability to provide stability and clarity to teams and clients during periods of change or pressure. The Audit Manager is expected to operate with a high degree of independence, professionalism, and accountability, acting as a role model for the firm's values, behaviours, and leadership standards. Key Responsibilities Portfolio and Technical Delivery Manage a portfolio of audit clients with fees of at least £400K per annum, ensuring all assignments are delivered on time, within budget, and to the required technical and quality standards. Ensure audit files are prepared in accordance with International Standards on Auditing (ISAs) and are of an appropriate standard for Senior Manager and RI review. Take full responsibility for the operational management of audit engagements, including planning, execution, review, and completion. Manage budgets and fee targets on individual assignments, identifying and addressing issues proactively. Client Relationship Management Act as the primary point of contact for audit clients within the office, building and maintaining strong professional relationships. Manage client stakeholders effectively, ensuring clients are kept informed of progress, issues, and deliverables throughout the audit process. Proactively identify opportunities to add value to clients and to cross-sell other firm services where appropriate. Leadership, Behaviour and Professional Conduct Act as a visible and reliable leader within the audit team, providing stability, clarity, and professionalism at all times. Maintain appropriate professional conduct and judgement, particularly during periods of challenge, feedback, or organisational change. Respond constructively to feedback, demonstrating resilience, self-awareness, and a commitment to continuous improvement. Support and align with firm leadership decisions, raising concerns through appropriate channels. Actively promote a culture of trust and respect. Team Leadership and Collaboration Lead audit teams in a collaborative manner, ensuring colleagues at all levels are appropriately involved, informed, and empowered. Delegate work effectively, providing clarity of responsibility and ownership, and avoiding unnecessary centralisation of control. Work constructively with peers at manager level, sharing responsibility and supporting collective team performance. Develop, retain, and motivate junior members of staff, acting as a role model for expected behaviours and standards. Hold regular development and feedback meetings with direct reports to support progression and performance. Accountability and Presence Maintain a consistent and reliable presence to support team delivery, client service, and staff development. Ensure that any team absence is planned, communicated appropriately, and managed in a way that does not compromise team or client outcomes. Take ownership of team and client issues rather than disengaging during periods of pressure or challenge. Communication and Escalation Proactively update the Audit Senior Manager and RI on the status of the audit portfolio, emerging risks, and key issues. Exercise sound judgement regarding escalation, ensuring issues are raised promptly and through agreed channels. Communicate clearly and professionally with colleagues and clients at all levels, maintaining consistency of messaging. Compliance and Quality Ensure appropriate onboarding and offboarding of clients within the portfolio, in line with ISQM 1, AML, and firm policies. Review work completed by junior team members and resolve issues prior to Senior Manager or RI review. Assist the Audit Senior Manager with departmental training and CPD initiatives to support high-quality audit delivery. Business Development and Firm Contribution Support the Senior Manager and partners in business development activities, including tender preparation and client pitches. Attend interviews as required to assist in the recruitment and attraction of talent to the audit department. Promote the firm's services and values internally and externally. Working Arrangements This role is primarily office-based due to its leadership and people management responsibilities. The successful candidate is expected to be present in the office for the majority of the working week (typically 3–4 days), subject to business needs. The Successful Applicant Essential Criteria ACA / ACCA qualified (or equivalent) with a minimum of 2 years post-qualification experience and at least 7 years' experience in audit. Proven experience of working in a professional practice environment at Audit Manager level. Demonstrable experience of managing an audit portfolio and maintaining strong client relationships. Strong technical knowledge of auditing standards and regulatory requirements. Leadership and Behavioural Competencies Demonstrates leadership maturity, professionalism, and emotional resilience. Able to operate independently with minimal intervention from senior leadership. Works collaboratively with peers and supports collective team success. Responds constructively to feedback and adapts behaviour accordingly. Maintains professional judgement and conduct under pressure. Embraces change positively and acts as a stabilising influence within the team. Skills and Attributes Strong organisation, planning, and time management skills. Clear and effective communication skills at all levels. Proactive approach to problem-solving and decision-making. Ability to balance client delivery, people leadership, and firm priorities. Progression Progression and remuneration are dependent not only on technical competence and client delivery, but also on the demonstration of leadership behaviours, professional judgement, collaboration, and the ability to operate effectively and independently at this level. TPBN1_UKTJ

The Company: We are working with a leading regional contractor whose North West Office has created a great reputation for delivering varied and interesting projects for clients based in the North West of England. They have excellent relationships with their clients which means they enjoy a good proportion of repeat business and they are also members of a number of key public sector, procurement frameworks. They are also a socially responsible business who give back to their community, make significant charitable contributions and have been supporting their staffs physical and mental wellbeing for decades. Other QSs who have recently met and joined this contractor highlighted how approachable and helpful the Directors and Commercial Managers of this business are and how the processes and procedures the QSs work with are really robust and make the job easier. The Role: They are now in a position to add to their Commercial team due to a number of recent, new project awards and a healthy pipeline of future work for 2026. They have recently secured a new, high profile scheme based in Central Manchester and they want to recruit a Senior Quantity Surveyor to lead a QS team responsible for the commercial aspects of this £Multi Million scheme as it hits site in the Spring. The rolereports in to a Commercial Manager who will provide ongoing support. You will work closely with the operations and technical teams to reach a successful commercial outcome on the project. The role will be mainly site based. General responsibilities will include the following; Undertake all commercial and contractual requirements on the designated projects in accordance with the company procedures and processes. Ensuring sound financial performance including profitability, cash flow, and managing risks and opportunities. Preparation of accurate and detailed monthly cost reports for review with the Commercial Manager. Good working knowledge and application of Main Contract and Sub-Contract Forms and Standard Method of Measurement. Preparing and agreeing Monthly Valuations, including valuing variations and forecast final account. Appointment of Subcontractors in accordance with Company Procedures, including procurement and account management including valuations, payment notices and agreement of final accounts. To work closely with Contracts Management to ensure all required site records and correspondence are completed in accordance with the specific Contract requirements and Company Procedures. Maintain close working relationship with the client and design team to assist in the success of the project. Liaise with Contracts Management to review and monitor project costs whilst achieving high standards of quality and health and safety. You: They would like to recruit an experienced Senior QS who has previously been responsible for leading the quantity surveying on £Multi-Million building projects. You will be based in or be able to commute to their office/sites in the North West of England. You will be IT literate and contractually aware. Rewards: You will receive a generous salary and benefits package that includes a car or allowance, bonus, healthcare, gym membership and childcare. You will be working with a company who can provide a challenging and supportive working environment who have a really healthy pipeline of work starting on site during 2026. Excellent opportunities for progression in a highly successful Construction Group. TPBN1_UKTJ

With a workforce of over 500 employees across four state-of-the-art facilities in Europe and North America, this dynamic engineering group delivers comprehensive, end-to-end solutions-from concept design and manufacturing to installation, commissioning, and aftercare. Serving a diverse client base across sectors such as Online Retail & Distribution, FMCG, Life Sciences, and Automotive, this company is renowned for its technical expertise and customer-centric approach. Following a series of strategic developments, the organisation is now entering a significant phase of accelerated growth and seeking an experience Head of Projects to bolster the growth. This employer is based in WAKEFIELD , under 10 minutes from the M1 motorway, meaning the successful Head of Projects will easily be able to commute from surrounding towns & cities including Leeds, Dewsbury, Pontefract, Castleford, Huddersfield, Barnsley, Sheffield and Halifax. Key responsibilities of the Head of Projects will include: Take responsibility for the commercial monitoring, leadership and development of the companies project management capabilities Provide expert leadership and mentorship to a team of six Project Managers and four Project Engineers, ensuring training needs and project support is provided Ensure individual project requirements and work packages are correctly interpreted, planned, resourced and delivered within time and budget constraints. Monitor and ensure effective preparation for all project phases and deliverables Monitor and ensure accurate project financial data including budgets, cost to complete and final cost at completion. Build strong relationships with customers, suppliers, internal and external stakeholders Support internal sales functions during bid processes to ensure feasibility studies align with bid scopes Salary & Benefits: Salary: £70,000 to £75,000 p/a Long term incentive plan Overtime paid at 1x Hourly rate and 1.5x Hourly rate over 7.5 hours per week Holiday Allowance: 25 Days (25 free choice + bank holidays) Pension Scheme: Up to 10% (5% matched contribution) Company Life Assurance (x2 Annual Salary) and Private Health Plan Working Hours/Schedule: 100% onsite in order to be able to effectively communicate with production and various other departments & colleagues / 37.5 Hours per week For the Head of Projects opportunity, we are keen to receive CV's from candidates who possess: Experience as a Head of Projects or Senior Project Manager within an Engineering or Manufacturing environment Experience leading a team within a multi-disciplined environment The ability to provide mentorship and professional development to a team with ranged experience The interpersonal skills to communicate effectively with a wide range of stakeholders regarding complex, high-value and time sensitive projects To apply for the Head of Projects position, please click 'Apply Now' and attach a copy of your updated CV. Alternatively, please contact Alex Feather at E3 Recruitment for more information TPBN1_UKTJ

Data Manager Technical Manager / Data Manager / Python / AWS Not every Engineering Manager role is about running sprints or firefighting delivery issues. This one is about building strong teams, setting clear technical direction, and helping a data platform mature in a way that is sustainable, consistent and genuinely useful to customers. You will not be coding day to day, but this is not a hands off role either. It suits an Engineering Manager who is comfortable going deep on architecture, data models and trade offs, and who enjoys working closely with senior engineers and tech leads to get the best outcomes. What you will be responsible for You will lead engineering across a set of data product teams, with responsibility for both people and outcomes. That includes: Teams building and maintaining data feeds, datasets and client facing outputs The evolution of shared data models and event schemas, making products more consistent and easier to extend The automation and internal tooling that improves quality and efficiency, including testing, rules engines and AI assisted workflows You will own direction and delivery across these areas, making sure teams are aligned, supported and focused on the right problems. What you will be working on day to day In practice, you will: Own the roadmap and execution for data products spanning multiple domains such as apps, web, media, social and commerce Lead teams responsible for schemas, datasets and reporting outputs used directly by customers Drive improvements to data models and event structures, reducing complexity and inconsistency Shape and prioritise work on automation and internal tools that reduce manual effort and raise quality Partner closely with Product, Data Engineering and ML, Apps, QA and client facing teams Hire, develop and support engineers and tech leads through one to ones, feedback and career development Establish and improve engineering practices around observability, data quality, documentation, incident response and service levels This role has real scope, technically, organisationally and culturally. Who this role suits This role is a strong fit if you: Enjoy leading engineers, not just managing work Have a solid technical background and like being able to challenge designs and assumptions Care about building well modelled, trustworthy data products Are comfortable balancing delivery, quality and long term platform health Like working cross functionally and navigating real world constraints You will likely bring: Proven experience as an Engineering Manager or Tech Lead Manager in a data, platform or backend environment A background in data or backend engineering, such as AWS, Python or Scala, Spark, Airflow or similar Experience owning or supporting analytics, data or reporting products Strong people leadership skills including hiring, coaching and performance management A track record of delivering complex, cross functional initiatives Nice to have: Experience with automation or test tooling Familiarity with data privacy and governance, such as GDPR or consented data How you will work Hybrid role, Manchester based Two days per week in the office, the rest flexible Flexible start and finish times Full home working setup provided For further details and to apply, please get in touch with jon.brass @ circlerecruitment.com Engineering Manager - Data Products / Technical Manager / Data Manager / Python / AWS Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. TPBN1_UKTJ

Technical Support Manager Stormwater Management Job reference Number: 210015-9194-2648Based: Nuneaton Remuneration: £40,000-£45,000neg Benefits: 25 Days Annual leave, Health & Comprehensive Benefits Package The role of theTechnical Support Manager Stormwater Management will involve:Office & Remot

The main purpose of the Technical Application Support Manager is to take ownership of our SaaS product support function for existing clients. Technical Application Support Manager – FinTech Remote. Proven experience managing a technical support function for SaaS products.

A leading maritime defence company is seeking a Technical Sales Manager to enhance customer engagement and drive growth.

You’ll act as the senior technical authority within Support driving prioritisation, improving technical readiness, and strengthening collaboration across Product and Engineering. This is a horizontal, high-impact role focused on technical escalation ownership, operational consistency, and scaling

A fast-growing RegTech SaaS company is seeking an experienced Technical Support Manager to lead global customer support operations. Candidates should have over 7 years of experience in customer support with significant management experience, and strong communication skills in both English and Arabic

Customer team, you play a mission-critical leadership role in ensuring our customers receive fast, accurate, and technically excellent support. You will oversee part of the Technical Support organization while sharing leadership responsibility for our Philippines-based team, driving global coverage,

A leading marine technology company in the UK is seeking a Technical Manager - Customer Support to ensure reliability of maritime surveillance systems. This role involves technical leadership, problem-solving, and managing a support team. The position offers a competitive salary, a matched pension s

A leading tech procurement firm in Greater London seeks a Manager of Technical Support. In this key leadership role, you will oversee the Technical Support organization, ensuring excellent service and quick problem resolution for enterprise clients. With over 7 years in roles like these, you will de

Senior Leader within the Technical Support Organisation, you will join a dedicated support function to lead our Technical Support function as we scale and grow in line with the company's rapid expansion. Collaborate closely with Sales and Solutions/Pre-Sales teams to position the value of Contentful

An innovative recycling technology firm in Greater London seeks a Technical Support Manager to oversee the operational performance of deployed systems. The candidate should have 5–7 years of relevant experience, strong operational skills, and a solid background in technical support within industri

Technical Sales Manager – Support Systems x2. A degree of technical ability is essential, as the position has a clear technical bias. You will communicate closely with a central engineering team and local depots who will help provide technical support.

Technical Support Manager - Construction / Public Sector Projects. You'll provide hands-on technical support, attend sites, resolve issues, validate compliance and build trusted relationships with stakeholders across the region. Would you like to step away from constant site delivery into a respecte

Assist the Regional Support Managers with regard to TGE technical support issues and attend structured meetings with dealer and customers as required. We are recruiting for a Technical Support Manager (TGE) to join our team on a full time permanent basis. Technical Support Manager (TGE).

Technical Sales Manager - Operational Services & Support page is loaded## Technical Sales Manager - Operational Services & Supportlocations: Loudwater, Buckinghamshire, England, UK: Greenford, Greater London, England, UK: Weymouth, Dorset, England, UKtime type: Full timeposted on: Posted T

A well-established, multi-site chilled and frozen food manufacturer supplying the UK’s leading retailers is looking to appoint a Technical Support Manager to join its growing technical team. A supportive technical team and clear scope for development. Reporting into the Technical Director, you’l

Senior Leader within the Technical Support Organisation, you will join a dedicated support function to lead our Technical Support function as we scale and grow in line with the company's rapid expansion. Collaborate closely with Sales and Solutions/Pre-Sales teams to position the value of Contentful

Partner with Customer Success Managers and Service Delivery Managers and lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders to deliver value‑driven business reviews and roadmap discussions. Step in when needed to work with the Service Del

An innovative technology company in the UK is seeking a Technical Customer Support Manager to lead global after-sales support. The ideal candidate should possess a Bachelor's degree in Physical Sciences or Engineering, with a minimum of 5 years' experience in a leadership position within technical s

Supporting the CEO to manage his workload and activities. Supporting the CEO to manage his workload and activities.

A global enterprise software support provider is seeking a Technical Account Manager in London, England. The role involves acting as a key liaison for customers, ensuring service delivery and expansion while advocating for their technical needs. Candidates should have over 7 years of experience in T

Technical Support Manager - Construction / Public Sector Projects. You'll provide hands-on technical support, attend sites, resolve issues, validate compliance and build trusted relationships with stakeholders across the region. Validate technical delivery and pricing compliance.

Responsibilities include developing relationships with technical support, assisting Regional Managers, conducting audits, and providing technical reports. A leading automotive company is seeking a Technical Support Manager (TGE) in Swindon for a full-time permanent position.

A leading FinTech company is seeking a Technical Application Support Manager to manage SaaS support for its clients. This role, which can be performed remotely, involves resolving customer support cases, escalating issues, and optimizing support processes.

Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support were required to aid in the uplift of Capability or Conduct where required. The responsibility of the TSM’s is to support in the growth of the business by upskilling existi

A leading food manufacturer in West Midlands is looking for a Technical Support Manager to provide key customer-facing support. The ideal candidate will have a degree in Food Science and experience in technical customer support, with a strong emphasis on food safety and quality. This role involves m

Must have 3+ years' experience as a Technical Support Manager or come from a related technical role. Office & Remote based position as a Technical Support Manager, working for an established manufacturer looking to further expand into the UK stormwater management market. Technical Support Manager -

A fast-growing fleet management technology company is seeking a Technical Support Manager to drive customer success through exceptional support. The ideal candidate will lead and mentor a technical team, troubleshoot complex issues within fleet management solutions, and advocate for customer satisfa

Line management: 2 Technical Support Engineer. This role owns the operational performance of deployed Recycleye systems and the technical support function. The role is highly hands‑on and customer‑facing, with responsibility for supporting operations, incident management, site coordination, and

Graduate Technical Support Manager. Graduate Technical Support Manager -Cheshire- £30,000 - Monday - Friday. A leading animal feed company is seeking a Graduate Technical Support Manager.

This role blends strategic leadership with technical acumen, offering the opportunity to shape a scalable, high-performing support environment. This is a senior-level, hands-on opportunity to drive service excellence, team performance, and customer satisfaction across a multicultural, fully remote s

As a Senior Manager in Technical Support, you will lead and mentor a high-performing, globally distributed team of support engineers, team leaders, and managers, ensuring world-class technical assistance for complex enterprise SaaS products. Sr Manager, Technical Support (Remote – UK). We are look

Deputy Team Leader – Technical Support, Development Manager. We are seeking a Deputy Team Leader to join our Technical Support Team and support the planning service. If you would like to have an informal chat about the role, please contact Evelyn Gilder, Technical Support Leader: Evelyn.

A forward-thinking commerce platform is seeking a Senior Technical Support Specialist to provide strategic oversight and hands-on leadership in a hybrid role. This position offers competitive salary, stock options, and a supportive work environment for growth and equality. You will drive technical r

A leading procurement platform company in Greater London is seeking a Manager for Technical Support. Candidates should have 7+ years in customer-facing roles with a strong background in managing technical issues and experience supporting enterprise customers. The role requires oversight of the Techn

Line management: 2 Technical Support Engineer. This role owns the operational performance of deployed Recycleye systems and the technical support function. The role is highly hands-on and customer-facing, with responsibility for supporting operations, incident management, site coordination, and proc

A not-for-profit organization in the UK is looking for a Technical Support Manager to advise on public sector construction projects.

Senior Technical Support Manager. As the platform footprint and SaaS adoption continue to scale, the Support function is being repositioned as a. Oversight of implementation-to-support transitions, ensuring Day-2 readiness and knowledge continuity.

Contentful is hiring a Senior Manager, EMEA Technical Support as a Senior Leader within the Technical Support Organisation. Collaborate closely with Sales and Solutions/Pre‑Sales teams to position the value of Contentful Technical Support and Technical Account Management during the pre‑sales cyc

You will be managing the performance and customer relations while leading a small team of Technical Support Engineers. The role demands a strong operational mindset and involves addressing live operational issues effectively while overseeing support operations.

Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support were required to aid in the uplift of Capability or Conduct where required. To support the wider business with employee relations and people management. To flag any concerns