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Hospitality Coordinator Brokers International Urbandale IA About Brokers International Brokers International an Integrity company is a family business with a rich history of helping Americans find the coverage they deserve. Headquartered in Urbandale Iowa this brokerage safely handles annuities life insurance investments and a variety of other services. Job Summary The Hospitality team is the face of our Company creating a positive first impression for every guest and team member that enters our office and a welcoming resource for all callers. This roles main responsibility is creating a friendly professional and unique experience through in person and phone interactions by taking the initiative to deliver exceptional customer service. The Hospitality team is empowered to do what needs to be done to ensure the needs of our guests and teams are met. This role supports all our internal teams with work related to on-site visits which are critical to the success of Brokers International. Hospitality team members also own work that keep our building running smoothly and ensure visitors and employees enjoy a positive working/meeting environment. Due to the nature of the job responsibilities our Hospitality team is required to work onsite. Primary Responsibilities: * Front Desk Coverage:Ensure proper coverage during business hours. * Office Maintenance:Keep all areas presentable and track all activity. * Guest Experience:Meet greet and direct incoming guests. Validate parking and assist guests as needed. * Meeting Management:Manage conference room calendars via Outlook reconfirm meetings and set up catering as needed. * Inventory Management:Maintain and refill office and kitchen supplies. * Mail and Package Handling:Receive sign and distribute all incoming packages. Handle mail and distribution. * Event Organization:Organize birthdays or special events as needed. * Communication:Arrange and prepare email correspondence and other communications. * Project Management:Tackle ad-hoc projects efficiently meeting deadlines and ensuring completion. * Staff Support:Assist staff members with expense reports travel calls and other needs. * Invoice Management:Track and enter invoices. Primary Skills & Requirements: * Positive Attitude:Employ an energetic and positive can-do attitude. * Understanding of Company Values:Understand and adhere to the organizations values and ethics. * Multitasking:Ability to handle multiple tasks and requests at once. * Communication Skills:Excellent written and verbal communication skills. * Experience with multiline telephone systems Organizational Skills:Strong organizational skills with the ability to manage numerous projects and priorities at once. * Customer Service:Strong customer service skills with a focus on delivering a great total customer experience. * Technical Skills:Proficiency in Microsoft Office Suite especially Outlook. * Teamwork:Ability to work well in a team collaborating with other team members on projects. * 6 12 months experience in customer service. * High school diploma or general education degree (GED). Benefits Available * Medical/Dental/Vision Insurance * 401(k) Retirement Plan * Paid Holidays * PTO * Community Service PTO * FSA/HSA * Life Insurance * Short-Term and Long-Term Disability About Integrity Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit ___

Successful performance contributes to a holistic approach to the delivery of services improved patient care and a high level of satisfaction from patients and families. At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few: • Expect paid time off parental leave 401K matching and an employee recognition program., • Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members. And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Performs general secretarial/receptionist support to the department. Handles mail performs routine copying and orders supplies. Answers screens and routes calls. Communicates effectively with a wide variety of families and employees. Uses multiple software: Microsoft Office (Word) and EPIC. Education: High school graduate or equivalent. Experience: Must be familiar with word processing software and basic computer skills. Previous healthcare experience preferred. One year experience in business or secretarial environment preferred. Knowledge/Skills/Abilities: Writes reads comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office basic computer skills. Customer/patient focused. Key Skills Typing,Data Entry,Hospital Experience,Clerical Experience,Computer Skills,Patient Assessment,Medical Terminology,Front Desk,Transcription,Filing,Order Entry,Word Processing Employment Type : Full-Time Experience: years Vacancy: 1

Job Description As a Dental Assistant, you will provide quality care and services to patients by assisting dentists and staff in a variety of patient care, office, and laboratory duties in accordance with all policies, procedures and regulations. You will impact the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information. This position typically works at PHC Engebretsen Dental Clinic in Des Moines, Monday - Thursday 7 AM - 5 PM. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What's Great About this Position? * Work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. * No evenings or weekends with one weekday off! * We sponsor high performing Dental Assistants to train for the expanded functions certification. We also encourage continuing education by offering one day of paid time annually for you to attend training as well as continuing education reimbursement for full-time Dental Assistants. * Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. What You Will Do • Facilitates positive patient experiences in the dental clinic while ensuring efficient and productive patient flow., • Prepares operatory procedure set up and materials for patient visit., • Greets and establishes rapport with patient, ensuring patient is treated with care and compassion throughout visit., • Collects and records patient blood pressure, pulse, and health history., • Collects and submits all patient services and billing information., • Assists the care provider and supports the patient in the provision of optimal comprehensive care, before, during and after procedures., • Completes dental x-rays in compliance with regulatory codes., • Minimizes risk of radiation exposure to employees and patients applying proper procedures., • Supports laboratory by pouring and trimming study models., • Performs direct patient care as delegated by the dentist., • Instructs patients and family members on general oral health care and information related to post-treatment care., • Ensures services and patient education aligned with patient’s age and physical, psychosocial, educational, safety and cultural needs., • Prepares and maintains dental instruments, materials, and equipment. Maintains documents for equipment maintenance as well as instrument and supply inventory., • Performs pre-cleaning and transport of contaminated instruments and may perform sterile processing of instruments as assigned., • Completes and maintains patient records and related documents in compliance with all regulations., • Provides backup support for the front desk staff as needed. Qualifications You Need to Bring • Completion of accredited dental assisting program or equivalent training meeting Iowa Dental Board requirements., • Proficiency using Microsoft Office applications and ability to learn different software and database systems., • Excellent customer service and interpersonal skills., • Effective written and verbal communication skills., • Detail oriented with high degree of accuracy., • Demonstrates professionalism with ability to remain calm in all situations and show empathy., • Licenses & Certifications:, • Current QDA Registration through the Iowa Dental Board, • *Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa, • *Basic Life Support (BLS) for Health Care Providers Certification *Must be obtained during introductory period if not current. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - $21.25 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of 25.50 per hour. PHC also offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * License/certification fee reimbursement* * Paid time off for continuing education & continuing education reimbursement* * Tuition reimbursement program * 401k with company match * Medical insurance * Dental insurance * Vision insurance * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit for a summary of PHC’s benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Thursday, 7am - 5pm 40 hours per week

Job Description As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. This position typically works at PHC East Side Clinic in Des Moines and is scheduled Monday - Friday 8:30 AM - 5:00 PM. Eligible for $5.00 per hour shift differential if you work a 3-hour shift after 5 PM on weekdays or anytime on Saturdays. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. This position requires Spanish and English language skills. What You Will Do * Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. * Accurately documents messages and communicates to the appropriate individual. * Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. * Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. * Accurately loads insurance into the patient’s registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. * Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. * Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. * Helps patients apply for the sliding fee program. * Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. * Scans all acquired patient documentation and accurately indexes into electronic health records. * Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). * Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. * Performs other duties as assigned. Qualifications You Need Required • A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role., • Excellent customer service skills and commitment to service excellence., • Effective verbal and written communication skills., • Good problem-solving skills with ability to apply critical thinking., • Takes initiative and demonstrates dependability., • Team oriented with ability to collaborate effectively with others., • Listening and reading skills with ability to follow written and verbal instructions., • Basic math skills with ability to count money and make change., • Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications., • Detail oriented with high degree of accuracy, • Prioritization skills., • Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals., • Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred • Bilingual Spanish/English communication skills, written and verbal., • Associate degree in related field., • Work experience in a community health center, medical or dental clinic, or in the essential functions of the, • position., • Experience working with patient registration systems and electronic health records., • Experience using a multi line telephone system., • Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * Tuition reimbursement program * 401k with company match * Medical, dental, vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit for a summary of PHC’s benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8:30 AM - 5:00 PM 40 Hours Per Week

Job Description Hotel: Des Moines Embassy Suites 101 E Locust StDes Moines, IA 50309 Full time Compensation: $16.00 Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence What's in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. • Career Growth & Learning - 40% of our management hires are internal promotions!, • Invest in Your Future - 401(k) plan with company match., • Comprehensive Health Coverage - Medical, dental, and vision insurance options., • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations, • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services., • Purpose & Impact - Make a difference through Atrium's community service and volunteer programs. What You Will Do • Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike., • Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm., • Support and train new front desk team members-you're the friendly coach they'll thank later., • Resolve guest issues quickly and professionally (bonus points if they leave smiling)., • Customer service experience - You've got the people skills and patience to keep things running smoothly., • Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows., • High school diploma or equivalent - Because communication, math, and common sense are key., • Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen. Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights:

Job Description $2,000 Sign-On Bonus ($500 at hire, $500 at 6 months, and $1,000 at 1 year)* As a Dental Assistant, you will provide quality care and services to patients by assisting dentists and staff in a variety of patient care, office, and laboratory duties in accordance with all policies, procedures and regulations. You will impact the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information. This position typically works at PHC dental clinics in Des Moines, Monday - Friday 8 AM - 5 PM. May be asked to work 10-hour shifts instead as needed. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What's Great About this Position? * Work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care. * We sponsor high performing Dental Assistants to train for the expanded functions certification. We also encourage continuing education by offering one day of paid time annually for you to attend training as well as continuing education reimbursement for full-time Dental Assistants. * Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. What You Will Do • Facilitates positive patient experiences in the dental clinic while ensuring efficient and productive patient flow., • Prepares operatory procedure set up and materials for patient visit., • Greets and establishes rapport with patient, ensuring patient is treated with care and compassion throughout visit., • Collects and records patient blood pressure, pulse, and health history., • Collects and submits all patient services and billing information., • Assists the care provider and supports the patient in the provision of optimal comprehensive care, before, during and after procedures., • Completes dental x-rays in compliance with regulatory codes., • Minimizes risk of radiation exposure to employees and patients applying proper procedures., • Supports laboratory by pouring and trimming study models., • Performs direct patient care as delegated by the dentist., • Instructs patients and family members on general oral health care and information related to post-treatment care., • Ensures services and patient education aligned with patient’s age and physical, psychosocial, educational, safety and cultural needs., • Prepares and maintains dental instruments, materials, and equipment. Maintains documents for equipment maintenance as well as instrument and supply inventory., • Performs pre-cleaning and transport of contaminated instruments and may perform sterile processing of instruments as assigned., • Completes and maintains patient records and related documents in compliance with all regulations., • Provides backup support for the front desk staff as needed. Qualifications You Need to Bring • Completion of accredited dental assisting program or equivalent training meeting Iowa Dental Board requirements., • Proficiency using Microsoft Office applications and ability to learn different software and database systems., • Excellent customer service and interpersonal skills., • Effective written and verbal communication skills., • Detail oriented with high degree of accuracy., • Demonstrates professionalism with ability to remain calm in all situations and show empathy., • Licenses & Certifications:, • Current QDA Registration through the Iowa Dental Board, • *Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa, • *Basic Life Support (BLS) for Health Care Providers Certification *Must be obtained during introductory period if not current. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $19.00 - $21.25 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of 25.50 per hour. PHC also offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * License/certification fee reimbursement* * Paid time off for continuing education & continuing education reimbursement* * Tuition reimbursement program * 401k with company match * Medical, dental, & vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit for a summary of PHC’s benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok *Internal candidates are not eligible for the sign on bonus. Monday - Friday 8 AM - 5 PM 40 hours per week

Job DescriptionDescription: OVERVIEW: Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows. Our company’s purpose is to increase our patients’ access to life-changing full arch dentistry. We value our employees as much as we value our patients. One of our core values is “Team First,” only by serving our teammates can we render excellent service to our patients! Shared Practices Group is a very fast growing company that has several dental practices around the US focusing on dentures and implants. Our mission is to increase our patients’ access to life-changing full arch dentistry. We take care of our teams at our practices so that they can take care of our patients! We offer a competitive salary along with a comprehensive benefits package. Come join our team today! JOB SUMMARY: We are seeking a highly motivated and experienced Surgical Dental Assistant with a minimum of 1-2 years of relevant experience and a genuine enthusiasm for surgical procedures. The ideal candidate brings a positive, team-oriented mindset, strong work ethic, and a dedication to helping the practice achieve its goals. This role requires someone ready to contribute from day one—playing a key role in establishing and organizing the back office, developing efficient workflows, and ensuring the sterile room is set up to support optimal patient care. Collaboration with both clinical and administrative team members will be essential to delivering exceptional service. Additionally, this position will provide direct support to the doctor and dental lab operations. Requirements: ESSENTIAL DUTIES AND RESPONSIBILITIES: • Review patient medical histories, obtain vital signs, and accurately document medications, medical conditions, and any relevant alerts, notifying the doctor of concerns promptly, • Set up and break down operatory equipment and instruments; ensure timely and accurate charting in compliance with regulatory standards and to support an efficient clinical schedule, • Assist the doctor chairside during a wide range of surgical and dental procedures, • Capture high-quality CBCT and panoramic images with accuracy, • Educate patients on procedures, prescribed medications, and detailed pre-operative and post-operative instructions, • Clean and sterilize instruments and maintain treatment rooms according to infection control protocols, • Monitor and manage clinical inventory, ensuring necessary supplies are stocked and organized, • Provide support to front desk staff as needed, fostering a collaborative team environment, • Maintain procedural readiness by anticipating clinical needs and following chairside assisting protocols with confidence and efficiency, • Oversee basic maintenance and troubleshooting of office equipment to ensure smooth daily operations REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Strong understanding of basic dental terminology, • Experience with inventory management and supply ordering, • Knowledge of implant procedures, All-on-Four and overdentures, • Proficient in taking alginate impression, • Compliant with OSHA regulations and infection control protocols, • Adheres to HIPAA standards for patient privacy and confidentiality, • Skilled in capturing CBCT and panoramic x-ray images, • Maintains a positive, professional attitude, • Demonstrates a collaborative, team-oriented mindset, • Highly organized, efficient and dependable, • Current CPR certification, • Valid X-Ray certification, • Sedation monitoring certification, • A minimum of 1-2 years experience in an oral surgery setting is strongly preferred, • Experience with wax try-ins and replacing locator rings, • Familiarity with Open Dental software is a plus WHAT WE OFFER: You’ll have the opportunity to make a meaningful impact in patients’ lives every day. In addition to a rewarding career, we provide a comprehensive benefits package that includes: • Medical, dental, and vision insurance, • Company-paid life insurance, • 401(k) retirement plan, • Short-term disability and additional optional benefits, • Paid vacation and sick, • Paid holidays, • Scrub reimbursement, • Opportunities for ongoing professional development and growth Schedule: Monday - Friday Compensation: $28-$30/hr SPG is a great place to not only work but to begin a rewarding career. If you’ve ever imagined being a part of a team that helps change lives by giving patient’s their confidence back through a new smile, this is the career for you! If you feel you would be an ideal fit for our team and have a passion for changing people's lives then we encourage you to apply today!

Job Description Hotel: Des Moines Embassy Suites 101 E Locust StDes Moines, IA 50309 Part time Compensation: $16.00 Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence What's in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. • Career Growth & Learning - 40% of our management hires are internal promotions!, • Invest in Your Future - 401(k) plan with company match., • Comprehensive Health Coverage - Medical, dental, and vision insurance options., • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations, • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services., • Purpose & Impact - Make a difference through Atrium's community service and volunteer programs. What You Will Do • Work the overnight shift (11 PM - 7 AM) as the go-to team member for guest needs, questions, and check-ins., • Balance the books nightly-post revenues, reconcile ledgers, and make sure every penny has a home., • Handle guest requests and complaints calmly and professionally (even at 3 AM)., • Manage reports, paperwork, and financial summaries like a night owl with a calculator., • Front office experience (6+ months) - You've been behind the desk before and know how to keep things running solo., • Basic accounting knowledge - Posting revenues and balancing reports doesn't scare you (you might even enjoy it)., • High school diploma or equivalent - Strong communication and math skills help you succeed in this key role., • Tech savvy with Excel and property systems - You're not just good with guests-you're good with spreadsheets too. Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights:

Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Patient Services Director, you will manage the beginning phases of PHC’s revenue cycle. The PSD collaborates with clinics, Revenue Cycle Director and billing team, and HIT personnel to ensure efficient processes and workflows that maximize revenue. PSD is responsible for training development (including train-the-trainer models for Clinic Directors), and training deployment for new Patient Access Representatives, Patient Services Specialists, and Call Center Representatives on registration and benefit enrollment activities. PSD creates and enforces workflows to ensure maximum patient collections and minimization of registration related claims denials. Demonstrates iCare values in daily work. What You Will Do Oversees the first step in the Revenue Cycle: patient registration, copay collection, and benefits assignment. Builds workflows and processes to ensure accuracy and efficient customer service at the front desk. • Builds metrics and key performance indicators to support efficient and effective registration and benefits enrollment. Monitors metrics and KPIs. Supports Clinic Directors in efforts to meet and exceed established metrics and KPIs., • Works closely with Clinic Directors to assure that front office functions are fully integrated and aligned with the overall goals of the organization. Fosters a service-oriented environment., • Builds an effective training program that equips front office staff for accurate registration and insurance enrollment. Collaborates with Training Manager to ensure that training program is integrated and consistent with the overall organization training program and methodology., • Provides training to Clinic Directors and new front office staff. Supports Clinic Directors as needed with training for existing staff., • Builds an audit process to ensure staff are accurately following established workflows. Conducts regular audits and collaborates with Clinic Directors to address audit results., • Builds and maintains customer service expectations during the registration process., • Maintains knowledge of current health benefit options and practices, Medicaid, Medicare, Commercial Insurance, sliding fee discount program, and outreach along with enrollment activities to ensure patients receive appropriate assistance in applying for health benefits and access to care., • Manages Insurance Marketplace outreach and enrollment activities, monitoring the insurance landscape. Serves as PHC’s primary contact for the Senior Health Insurance Information Program (SHIIP). Serves as liaison to external insurance and managed care organizations., • Provides direct support to Clinic Directors related to their responsibilities for accurate registration, benefits enrollment, and patient collections., • Performs other duties as assigned. Qualifications You Need to Bring Required: * Bachelors degree in health care administration or business administration or equivalent combination of education and experience * Minimum of 3 years of experience in revenue cycle and/or operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, or customer service relations. * Minimum of 2 years leadership, supervisory, and /or training experience. * Experience working with and knowledge of health benefit options, associated regulations and local entitlement programs. * Experience working with and knowledge of revenue systems and software. * Leadership and supervisory skills with ability to coach, provide effective feedback and foster team engagement. * Organization, prioritization and time management skills with ability to work effectively under minimal supervision * Detail oriented with high degree of accuracy. * Excellent interpersonal skills with ability to establish and maintain effective working relationships. * Excellent verbal and written communication skills. * Demonstrates professionalism with ability to maintain composure in all situations. * Basic computer skills with proficiency using Microsoft Office products, database programs and systems. * Licenses & Certifications: Valid driver's license. Preferred: * Bachelor’s degree in health care administration, business, public health or related field or equivalent combination of education and experience. * Minimum of five years of experience in revenue cycle and/or client operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, and customer service relations. * SHIIP Certification preferred. * Bilingual, verbal and written language proficiency; English/Spanish preferred. * Community Health Center experience. * Knowledge of accounts payable and cash collections. * Supervisory experience preferred. * Experience with electronic medical records. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $63,600 - $79,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $95,400 annually. PHC also offers a comprehensive benefits package, including: * Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays * License/certification fee reimbursement * Paid time off for continuing education & continuing education reimbursement * Tuition reimbursement program * 401k with company match * Medical, Dental, & Vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounts on pet insurance Visit for a summary of PHC’s benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok