Senior Engineering Advisor
hace 2 meses
Bloomington
Job Description Job Summary The Senior Engineering Advisor is a senior-level technical authority responsible for resolving the most complex network and cloud infrastructure issues across a diverse client base. This role requires expert-level knowledge in both on-premises and cloud environments, with a focus on delivering secure, stable, and high-performing network solutions. As the top escalation point within the organization, this engineer leads in-depth root cause analysis, mentors team members, and contributes to the development of best practices and process improvements. By combining technical leadership with hands-on problem-solving, this role plays a critical part in maintaining service excellence and driving innovation across Integrity’s technical operations. This is a hybrid position requiring two days in the Integrity office. Key Responsibilities Advanced Troubleshooting & Incident Resolution: • Serve as the highest escalation point for complex network and cloud connectivity issues across multiple client environments., • Perform deep-dive troubleshooting using packet analysis, log reviews, and diagnostic tools to resolve critical network issues., • Analyze system and software environment issues that impact business productivity, • Conduct root cause analysis (RCA) for recurring network or system problems and implement long-term corrective actions., • Design, deploy, and troubleshoot cloud networking solutions in Azure primarily, with some knowledge of AWS and Google Cloud Platform (GCP) environments., • Support hybrid cloud and multi-cloud networking solutions, including SD-WAN, VPNs, VPC peering, and interconnects., • Support Identity Management with Microsoft Entra ID Connect, • Optimize on-premises server infrastructure and cloud network architectures for performance, cost-efficiency, and security., • Implement and manage cloud-based firewalls and VPN connectivity, • Provide guidance, mentorship, and technical oversight to level 1-3 engineers, assisting in troubleshooting and knowledge development., • Lead internal training sessions on advanced network troubleshooting, cloud networking, and security best practices., • Act as a subject matter expert (SME) on networking technologies, Server Infrastructure, and cloud networking solutions within the MSP., • Act as a trusted technical expert for key clients, providing strategic guidance on network improvements, server migrations, application migrations, cloud transitions, and security enhancements., • Communicate complex network, server, and software issues and solutions to non-technical stakeholders, ensuring clear expectations and alignment., • Identify recurring network and cloud issues and implement automation or process improvements to reduce manual troubleshooting., • Identify and implement process and efficiency improvements that apply across multiple client environments, • Document network configurations, troubleshooting steps, and RCA findings to improve team efficiency and knowledge sharing., • Implement PowerShell and other scripting to automate tasks across multiple clients, • Participate in the on-call rotation as required., • Attend and contribute to professional and technical training sessions, sharing key insights for individual and organizational improvement., • 7+ years of experience in IT solution design, architecture, or consulting, preferably within an MSP environment., • Relevant technical certifications (e.g., Microsoft, Cisco, AWS, VMware, or equivalent)., • Ability to design scalable, cost-effective, and secure IT solutions., • Experience with project estimation, bill of parts creation, and licensing models., • Vendor selection and procurement processes., • Deep understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, OSPF, STP, and subnetting., • Experience with firewalls, switches, and routers (Sonicwall, Meraki, Aruba, Cisco, Fortinet, etc.)., • Microsoft Azure (IaaS, PaaS, SaaS, Virtual Machines, Azure AD, networking, Azure Virtual Desktop)., • AWS cloud services (EC2, S3, VPC, IAM, etc.) is a plus., • Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive)., • Microsoft Defender for Business & Compliance Solutions., • SAN/NAS solutions and best practices., • Backup & disaster recovery solutions (Veeam Backup)., • Windows Servers (Active Directory, Group Policy, DNS, DHCP, RDS)., • Scripting with RMM tools and Powershell, • Experience with Linux-based systems is a plus., • Endpoint management solutions (Intune, RMM tools like Automate). Qualifications & Skills • 8+ years of hands-on experience in enterprise networking, preferably in an MSP or multi-client environment., • Strong expertise in routing and switching (OSPF, EIGRP, VLANs, STP, etc.) across multi-vendor environments., • 5+ years of experience in cloud networking, including Azure (preferred) or AWS/GCP-based networking solutions., • Strong Microsoft 365 skills in deploying, migrating, and managing Microsoft 365, Entra ID, SAML, Intune, Conditional Access policy, MDM/MAM, • Advanced troubleshooting skills with firewalls, VPNs, SD-WAN, and hybrid networking., • Experience supporting multi-vendor network environments (Cisco, Meraki, Sonicwall, Aruba, Fortinet, etc.)., • Proficiency in network automation, scripting (Powershell, Python), and MSP RMM tools (Automate, PRTG, etc.)., • Strong understanding of cybersecurity principles, including best practices for network security, segmentation, and zero-trust architectures., • Excellent documentation and communication skills, with the ability to explain technical concepts to non-technical clients., • Expert-level troubleshooting and problem-solving abilities across on-premises server/software infrastructure and cloud environments., • Excellent communication skills for technical and non-technical audiences., • Proactive mindset with a focus on continuous improvement and automation., • Sitting for extended periods while working at a computer., • Occasional lifting and moving of IT equipment (e.g., laptops, desktops, peripherals, or small networking devices) weighing up to 40 lbs., • Hybrid work model – combination of remote work and in-office presence., • Office setting: Open-space office environment with shared workstations and collaborative areas., • Remote work: Requires a reliable internet connection and a dedicated workspace, free of distractions, for focus and productivity., • Collaboration: Regular virtual meetings, calls, and team interactions through digital communication tools., • Medical, dental and vision insurance, • Short and long term disability, • Life insurance, • 401(k) with company match, • Paid time off, • Company holidays, • Birthday bonus day, • Anniversary bonus day(s), • Celebration day