Guest Service Agent
hace 16 días
Milwaukee
Job Description Guest Service Agent / Front Desk Agent Wauwatosa Homewood Suites by Hilton Wage: $16.00 Part Time Be the Friendly Face Our Guests Remember! Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression? If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you! Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience. With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career. What We Offer • Career advancement opportunities, • Competitive pay, • Daily Pay option, • Employee hotel discounts, • Flexible scheduling, • Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing, • Paid Vacation What You'll Do • Welcome guests with a friendly and professional attitude., • Check guests in and out and assign rooms., • Answer phones, route calls, and accurately take guest messages., • Respond to guest questions, requests, and concerns in a timely and professional manner., • Handle guest information and records with confidentiality and integrity., • Maintain accurate cash and transaction records., • Complete required front desk paperwork, logs, and reports., • Perform property walks and help maintain a clean, welcoming lobby and common areas., • Assist with breakfast service and keep the area clean and stocked, as needed., • Provide wake-up calls and assist guests with special requests., • Communicate important guest and property information to the team through the pass-on log., • Support hotel sales and marketing efforts as directed by the General Manager., • Assist with laundry and other hotel operations as needed., • Perform other duties as assigned. What We're Looking For