Medical Receptionist
hace 21 días
Dallas
Job DescriptionDescription: The Front Desk Medical Receptionist is responsible for providing excellent patient service while supporting front office operations, including patient check-in and check-out, scheduling, payment processing, and coordination with clinical and billing teams. Essential Duties and Responsibilities • Greet patients upon arrival, check them in, and obtain insurance information and any other required data., • Provide new and returning patients with intake forms, office policies, and legally required documents., • Forward completed new patient paperwork to Medical Records in a timely manner., • Prepare patient superbills 24–48 hours prior to scheduled appointments by confirming insurance verification, referral status (when required), and identifying any balances on the superbill for collection., • Generate patient statements for outstanding balances and attach them to superbills for collection at check-in., • Collect and process patient payments, including co-pays, co-insurance, past-due balances, and payments for uninsured visits., • Accurately and timely post patient payments in eClinicalWorks (eCW)., • Direct patient billing questions or concerns to the Billing team as appropriate., • Provide guidance and support to patients while maintaining a professional and courteous demeanor., • Validate superbills in accordance with the 48-hour rule to allow time for provider documentation updates. (i.e. today’s visits should not be validated for 48-hours to allow time for the provider to make any corrections to his/her notes), • Balance end-of-day receipts and reconcile daily transactions., • Submit end-of-day receipts and cash to Accounting each business day., • Maintain a clean, organized, and welcoming reception and waiting area., • Screen solicitors professionally and courteously for relevance to organizational needs., • Facilitate patient flow and communicate delays to patients and clinical staff as needed., • Schedule patients follow-up appointments., • Perform other related duties as assigned., • Comply with all company goals, objectives, and policies. Requirements: To perform the job successfully, an individual should demonstrate the following competencies: • Problem solving: Identify and resolve problems in a timely manner., • Versatile: Ability to multi-task and complete requested tasks required by manager., • Teamwork: Exhibit objectivity and openness to others’ views. Contributes to building a positive work environment., • Must be familiar with various insurance plans., • Demonstrated ability to thrive in a fast-paced setting while managing competing demands., • Superior communication skills both verbal and written. Ability to speak clearly and respond well to patient’s questions., • Outstanding customer service skills., • Ability to listen to get clarification from patients., • High School Diploma or equivalent, • Customer service: 1 year (Preferred), • Working in a Medical Office setting: 1-2 years (Preferred), • Medical Terminology: 1 year (Preferred), • Computer skills: 1 year (Preferred)