Technical Support Analyst (Tier II)
13 days ago
Arlington
Job Description Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes. We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy. Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C.) Terms: Full-time Clearance: Active Top Secret with SCI eligibility required Travel: <10% This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption. Position Description As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment. Responsibilities • Install, configure, and maintain operating systems, applications, and software patches, • Monitor system performance and troubleshoot issues to ensure optimal operation, • Implement security measures to protect systems from unauthorized access and cyber threats, • Conduct security audits and apply updates and patches as needed, • Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues, • Set up and manage user accounts and access controls, • Implement and maintain backup and disaster recovery solutions, • Test backup systems regularly to ensure reliability and data integrity, • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, • Generate reports on system performance, capacity, and security posture, • Identify opportunities to automate repetitive tasks and improve system administration efficiency, • Operating Systems: Windows and/or Linux, • Virtualization: VMware, Hyper-V, • Networking: Standard networking protocols and concepts, • Active Top Secret clearance with SCI eligibility, • Security+ certification, • 3+ years of experience in IT support, system administration, or a related role, • Experience installing, configuring, and maintaining operating systems and applications, • Experience troubleshooting hardware, software, and network issues, • Familiarity with system security practices, patching, and vulnerability mitigation, • Experience with backup and disaster recovery processes, • Understanding of virtualization technologies (e.g., VMware, Hyper-V), • Strong troubleshooting and problem-solving skills, • Ability to operate effectively in fast-paced, mission-critical environments, • Strong communication and customer support skills, • Bachelor's degree in Information Technology, Computer Science, or related field, • Advanced experience with Windows and/or Linux system administration, • Experience with automation tools or scripting, • Experience supporting classified or high-security environments, • Strong interpersonal skills and ability to collaborate across teams Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: • Recognized as a Top 20 "Best Place to Work in Virginia", • Recipient of Department of Labor's HireVets Gold Medallion, • Great Place to Work Certification for five years running, • A Virginia Chamber of Commerce Fantastic 50 company, • A Northern Virginia Technology Council Tech 100 company, • Inc. 5000 list of fastest growing companies for eleven years, • Two-time SBA SBIR Tibbett's Award winner, • Traditional and HSA- eligible medical insurance plans, • 100% employer-paid dental and vision insurance options, • 100% employer-sponsored STD, LTD, and life insurance, • 5% 401(k) company matching, • Flexible-schedules and teleworking options, • Paid holidays and PTO Accrual Plans, • Paid Parental Leave, • Professional development and career growth opportunities Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact .