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Job DescriptionThe Administrative Coordinator is responsible for the cross-functional coordination of business support and administrative functions. These functions include, but are not limited to, support of daily internal operational work flow, HR support and staff recruiting tasks, office administration functions, personal computer equipment inventory management and set up for staff personnel, and sales/marketing support. The Administrative Coordinator will be a carrier of company culture and will exemplify our core values: Be a Team Player, Building Winning Relationships, Be Driven, Solve Problems, and Embrace Structure. Requirements · 2-5 plus year’s work experience in a growing, multi-departmental business. · Bachelors degree desirable. · SHRM credentials, or willingness to attain them, highly desirable. · Highly detail oriented and excellent follow-through on commitments. · Positive and out-going personality; great at building relationships. · Excellent verbal and strong written communication skills. · Proficient in Microsoft Office and knowledge of CRM database. · Must have reliable transportation.

Job Description POSITION SUMMARY The Human Resource Generalist (HR Generalist) is a key member of the Human Resources Department. The HR Generalist is responsible for performing HR-related duties on a professional level and works closely with the Human Resources Director. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, safety, onboarding, policy implementation, recruitment/employment, affirmative action, and employment law compliance. The HR Generalist develops strong working relationships with DECI clients and staff, and reinforces the HR Department’s position as a trusted, credible partner to those we serve within DECI. Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES, RESPONSIBILITIES AND EXPECTATIONS • Assist with HR plans and procedures for all personnel; assist in developing and implementing personnel policies and procedures with approval from the Administration; prepare, maintain, and effectively communicate staff handbook., • Establish credibility throughout the organization by demonstrating a great degree of discretion along with flexibility and an attitude of cooperation. Maintain effective working relationships with all staff., • Assist in advising Executives and Managerial staff on all HR-related matters. Make sound decisions based on conclusions for which there is little precedent. Administer DECI benefits appropriately and timely., • Assist with developing recommendations for benefits renewals to executives., • Assist in development of staff training and development programs at DECI., • Provide service/assistance to employees as needed. Facilitate employee relations meetings and exit interviews in an efficient and effective manner. Appropriately share “need to know” information with Administration., • Recruit, interview, screen, and recommend candidates to fill vacant positions in a timely manner., • Conduct new employee orientation to foster positive attitude toward DECI goals. Create and implement effective onboarding plans and ensure all onboarding and orientation is documented., • Support the management of disciplinary and grievance issues., • Maintain all records related to Human Resources according to policy and legal requirements., • Review employment and working conditions to ensure legal compliance., • Recommend new approaches, policies and procedures to effect continual improvements in efficiency., • Timely management of Worker’s Compensation from incident to case closure., • Participate in DECI’s safety program working closely with the DECI Safety Committee., • Manage new employee orientation and onboarding to foster positive attitude toward DECI goals. Create and implement effective onboarding plans and ensure all onboarding and orientation is properly documented., • Manage relationships with Temporary Staffing Agencies and ensure we procure top talent. Maintain fill rates and negotiate reasonable markup rates with vendors., • Perform HR functions for Patient Escorts on DECI’s Federal contract at the VA Medical Center., • Complete HR required reporting and surveys. Assist in analyzing wage data to propose competitive compensation plan., • Assist with challenging staffing duties, including dealing with understaffing, mitigating disputes, terminations, incident investigation, grievance/suggestion responses, and administering disciplinary procedures in coordination with Managers., • Assist in timely management of Worker’s Compensation from incident to case closure, ensuring all documentation is maintained and shared as needed., • Responsible for all Federal, State, accreditation bodies and funding sources compliance related to Human Resources. Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting comply., • Represent organization at personnel-related hearings and investigations., • Lead coordinator for special DECI functions (staff recognition events and DECI Anniversary Celebrations)., • Provide back-up assistance to Receptionist and Payroll Specialist as needed., • Other duties as assigned. QUALIFICATIONS • Proven experience in Human Resources. Knowledge of HR functions. Understanding of labor laws and disciplinary procedures., • Exceptional computer skills required. Prefer knowledge of MS Office (Word, Excel and Access)., • Understanding of strict confidentiality of information. Strong ethics and responsibility., • Ability to understand and follow verbal and written instructions independently, plan and organize work., • Superior oral and written communication skills and ability to relate to all types of people and levels in the organization. Proper use of business communication skills, business writing skills, grammar and proofreading., • Detail-oriented, logical and methodological approach to problem solving. Ability to define problems, collect data, establish facts and draw valid conclusions., • Excellent organizational skills. Exhibit initiative and responsibility to deadlines and other job demands. Exhibit flexibility in work and thought., • Ability to assist with disabled clients in emergency., • A bachelor’s degree and three to five years’ human resource experience, or a master’s degree in human resource management and two years’ experience in the HR field, or seven years of experience in the HR field, or any similar combination of education and experience. PHR certification considered a plus., • Bilingual English and Spanish considered a plus. SKILLS & ABILITIES Computer Skills: Microsoft Office (Word, Excel, Access and PowerPoint). Other Requirements: U.S. Citizen or U.S. work qualification PHYSICAL REQUIREMENTS Physical Demands Stand: O Sit: C Reach Out: N Climb: N Squat/Kneel: N Walk: O Handle: N Reach Above: N Crawl: N Bend: N Lift/Carry 10 lbs or less: O 11-20 lbs: N 21-50 lbs: N 51-100 lbs: N Over 100 lbs: N Push/Pull 10 lbs or less: O 11-20 lbs: N 21-50 lbs: N 51-100 lbs: N Over 100 lbs: N Frequency Key: C = Constantly: More than 66% of the time, F = Frequently: 33-66% of the time, O = Occasionally: up to 33% of the time, N = N/A: Not applicable/Not likely Other Physical Requirements: N/A TRAVEL REQUIREMENT Little to no travel is expected for this position. WORK ENVIRONMENT Office setting in a warehouse This job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. PI278547518

Job DescriptionAdmin and Finance Support Specialist (Temporary) – Durham, NC Our client is seeking a skilled an Admin & Finance Support Specialist for immediate hire in Durham. In this role, you will provide front-desk coverage and high-accuracy support to Accounts Payable/Receivable. This role serves vendors, customers, and internal teams by managing inquiries, reconciling statements, processing tax forms, and assisting with contract-labor invoicing—while maintaining a professional first impression for callers and visitors.The ideal candidate for this position will be a detail-oriented professional with exceptional communication skills and the ability to manage multiple tasks in a fast-paced environment. Our client needs someone to start asap in this position at their Durham office. This is a contract opportunity working on site in Northern Durham, NC. The starting hourly rate is $26 but has flexibility depending on experience and fit. No visa sponsorship, relocation assistance, or subcontracting arrangements are available. Reports to: [Controller/Finance Manager]FLSA Status: Non-Exempt Schedule: Full-time, on-site (8am-5pm) • Reception & Office Support, • Provide receptionist services: greet visitors, answer and route incoming calls, and maintain a professional front desk., • Sort, scan, and distribute daily mail; manage outgoing mail and courier pickups., • Accounts Payable (A/P), • Handle A/P inquiries via email and phone from vendors and internal stakeholders., • Reconcile vendor statements, research discrepancies, and correct errors promptly., • Obtain and maintain vendor W-9s; update vendor profiles as needed., • Accounts Receivable (A/R) & Customer Support, • Provide responsive customer support to clients; route or resolve account questions., • Complete customer W-9 requests and assist with credit applications/documentation., • Assist management and staff in preparing contract-labor invoices and related back-up., • General Finance/Admin, • Maintain organized electronic files and audit-ready documentation., • Support month-end tasks (e.g., outstanding items, statement follow-ups) as directed., • Perform other duties as required in A/P and A/R.Qualifications, • 1–3 years of administrative, A/P, or A/R experience (multi-location or construction/industrial environment a plus)., • Proficiency with Microsoft Excel, Outlook, and document management; familiarity with an ERP or accounting system., • Strong customer service and phone etiquette; clear written and verbal communication., • Detail-oriented with solid math/reconciliation skills and the ability to meet deadlines., • High level of integrity and discretion with financial and confidential information.Competencies, • Accuracy & Attention to Detail — low error rate in reconciliations and data entry., • Service Mindset — professional, timely responses to vendors, customers, and internal teams., • Organization — manages multiple priorities, keeps tidy records and inboxes., • Problem Solving — researches and resolves discrepancies proactively., • Teamwork — collaborates across Finance, Operations, and Branch teams.Physical & Work Conditions, • Primarily office-based with prolonged periods at a computer/phone., • Occasional lifting up to 20 lbs (files/boxes); regular handling of mail and records.

Job DescriptionBenefits/Perks • Careers Advancement Opportunities, • Flexible Scheduling Responsibilities • Enter financial data and transactions, • Analyze budgets and other financial information, • Reconcile bank statements, • Prepare financial reports and statements, • Verify the accuracy of transactions that have been entered, • Process accounts payable and accounts receivable, • Create accounting policies to comply with all rules and regulations, • Participate in strategic planning, • Conduct internal audits, • Process payrollQualifications, • Bachelors degree in accounting or a related field, • Valid CPA certification in compliance with the state Board of Accountancy regulations, • Knowledge of generally accepted accounting principles (GAAP), • Good with spreadsheets, experienced in Microsoft Excel, QuickBooks, and basic accounting systems, • Strong mathematical and analytical skills, • Excellent attention to detail, time management, and communication skills

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Durham and Raleigh, NC areas and they are in need of a Level III Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Experience with RMM (remote monitoring and management) tools, such as Kaseya or Connectwise is a plus, • Experience with PSA (ticketing software solutions), such as Autotask is a major plus., • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job Description Layer27 is a leading IT Managed Services Provider specializing in cybersecurity, cloud, and infrastructure solutions for healthcare, financial, and SMB clients across North Carolina and beyond. Our mission is simple: deliver proactive, secure, and reliable IT services that empower our clients to focus on what matters most—their business. We are seeking a Level 2 Help Desk Technician to join our Managed Services team. This role is ideal for an experienced IT professional who enjoys working across diverse environments, troubleshooting complex issues, and delivering excellent client experiences. Unlike traditional in-house IT roles, this position supports multiple clients in parallel across industries, requiring strong multitasking skills and the ability to switch contexts seamlessly while maintaining accuracy and professionalism. As a Level 2 Help Desk Technician, you’ll be responsible for resolving both day-to-day support tickets (Level 1) as well as more complex escalated issues (Level 2). You will also play a critical role in supporting hybrid environments, bridging on-premises infrastructure such as Active Directory and file servers with Microsoft Azure and Microsoft 365. Layer27 is not a “break-fix” MSP. We use a security-first, cloud-focused approach and leverage AI-powered automation to drive faster resolutions, improve documentation, and streamline repetitive tasks. This means you’ll not only troubleshoot issues but also help us continuously improve how we deliver service. Key Responsibilities: • Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 and Level 2 tickets., • Manage tickets and service requests through HaloPSA, maintaining detailed documentation of all work and client communication., • Monitor and remediate alerts from NinjaOne RMM and Auvik, ensuring proactive action before issues escalate., • Troubleshoot and support Microsoft 365 services (Exchange Online, Intune, SharePoint, Teams, OneDrive) with confidence., • Assist in supporting Microsoft Azure environments including hybrid deployments that connect on-premises Active Directory, applications, and file services to the cloud., • Troubleshoot servers, storage, and virtualization systems, performing patching, upgrades, and remote maintenance., • Support client networks, including Cisco, Meraki, Fortinet, and Ubiquiti devices, ensuring connectivity, security, and performance., • Communicate effectively with clients, providing timely updates, explaining issues in plain language, and setting expectations., • Follow SOPs while also identifying opportunities for process improvement and contributing ideas for efficiency., • Productivity & Cloud: Microsoft 365 (Exchange, SharePoint, Teams, Intune, OneDrive), Microsoft Azure (Identity, Security, VMs, Hybrid integrations), Google Workspace., • Security & Compliance: Microsoft Defender for Business, Microsoft Security Center, Purview/Defender for Office 365, ThreatLocker Application Control, Conditional Access, MFA, Zero Trust., • Infrastructure & Backup: Windows Server 2019/2022, Active Directory & Azure AD, Veeam Backup & Recovery, Citrix XenApp/XenDesktop (basic support)., • Networking: Cisco Enterprise switching/routing, Meraki cloud-managed networking, Fortinet firewalls/APs/switches, Ubiquiti UniFi wireless and switching., • RMM, PSA & Monitoring: NinjaOne RMM, Auvik, HaloPSA. To succeed in this role, you should bring both technical expertise and customer-first professionalism. This is a remote position, but you will be part of a highly collaborative team that supports a wide variety of environments and technologies. Core Requirements: • 3+ years of experience in technical support or helpdesk roles (MSP experience strongly preferred)., • 2+ years of experience administering Microsoft 365 environments at scale (Exchange, SharePoint, Intune, Teams)., • Hands-on experience with Microsoft Azure, including hybrid integrations with on-premises Active Directory and infrastructure., • Strong troubleshooting skills with Windows Server and Active Directory (group policy, DNS, identity management)., • Familiarity with RMM, PSA, and monitoring tools such as NinjaOne, HaloPSA, and Auvik., • Networking knowledge across Cisco, Meraki, Fortinet, and Ubiquiti platforms., • Solid troubleshooting experience across operating systems, applications, networks, and security tools., • Ability to communicate clearly with both technical and non-technical users, translating complex issues into plain language., • Strong organizational skills with the ability to context switch across multiple client environments while maintaining accuracy., • Proven ability to work effectively in a fully remote team, balancing independence with collaboration., • Professional, client-first attitude with the ability to reassure and support customers during stressful situations., • Strong documentation and knowledge-sharing habits, ensuring continuity across the team., • Adaptability to learn new technologies quickly and embrace innovative approaches (including AI). At Layer27, we design our benefits to be people-first and standout—so you can do great work and live well. Financial & Health Coverage • 401(k) with company match, • Health Insurance: 99% company-paid for employees and 99% for dependents on the standard plan, • Dental Insurance: 99% company-paid for employees, 50% for dependents, • Vision Insurance: 99% company-paid for employees, 50% for dependents, • Short-term & Long-term Disability Insurance, • Fully remote role (U.S.), • Reimbursement for business expenses (e.g., mileage, mobile phone, etc.), • Strong team collaboration, and a culture that values excellence, transparency, and client success

Job Description Director of Modern Workplace Technology We have a client seeking an experienced and visionary Strategic Leader to spearhead our collaboration technology initiatives within a large-scale enterprise environment. If you're ready to manage and mentor a dedicated team of managers and engineers while driving the adoption of cutting-edge Microsoft technologies, we encourage you to apply! What You'll Be Doing • Lead and Mentor: Directly manage a team of 2-3 managers and 10-20 engineers, fostering a culture of high performance and continuous improvement., • Strategic Oversight: Manage and secure our Microsoft 365 tenant, ensuring optimal performance, security, and compliance., • Technology Expertise: Drive the implementation and optimization of M365 services, the Power Platform, AI/Copilot technologies, and Microsoft Entra ID (Azure AD)., • Relationship Building: Serve as a key stakeholder, building strong relationships across functional teams and managing strategic vendor partnerships for SaaS solutions., • Microsoft 365 and collaboration technologies., • Demonstrated leadership in overseeing large-scale M365 environments., • Extensive knowledge of core M365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive., • In-depth understanding of M365 architecture, licensing, and service interdependencies., • Proven ability to drive cross-functional projects and influence stakeholders at all organizational levels., • Exceptional communication and stakeholder engagement abilities. I look forward to connecting with you! #libertyjobs #it #executive

Job Description The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations. LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We are actively seeking candidates for later afternoon, overnight, and weekend shifts, with the potential to move to daytime shifts based on job performance. DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including: • Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc., • Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.), • Windows operating systems, • iPhone, iPad, Android, and Blackberry mobile devices CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner. Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others. ADDITIONAL PREFERRED SKILLS: • The ability to learn new applications quickly, and to certify in numerous software applications, • Bilingual in SPANISH or FRENCH is a plus, • Familiar with ITIL, COPC and/or Six Sigma

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Durham and Raleigh, NC areas and they are in need of a Level III Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Experience with RMM (remote monitoring and management) tools, such as Kaseya or Connectwise is a plus, • Experience with PSA (ticketing software solutions), such as Autotask is a major plus., • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)