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Job Description Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. With a focus on Sovereign AI—secure, compliant, and infrastructure-flexible deployments—H2O.ai delivers solutions that align with the highest standards of data privacy and control. Our open-source technology is trusted by over 20,000 organizations worldwide, including more than half of the Fortune 500. H2O.ai powers AI transformation for companies like AT&T, Commonwealth Bank of Australia, Chipotle, Workday, Progressive Insurance, and NIH. H2O.ai partners include NVIDIA, Dell Technologies, Deloitte, Ernst & Young (EY), Snowflake, AWS, Google Cloud Platform (GCP), VAST Data and MinIO. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, H2O.ai aims to co-create valuable AI applications for all users. H2O.ai has raised 256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life. For more information, visit . About This Opportunity We are looking for a Senior Sales Engineer - AI to join our team. In this role, you’ll combine deep technical expertise in Machine Learning and Generative AI with strong pre-sales solutioning skills to help enterprise customers design, adopt, and scale AI using the H2O.ai platform. You’ll work hand-in-hand with Sales, Product, and Customers - leading technical discovery, designing architectures, running demos and pilots, and guiding customers through their end-to-end AI journey. This position is based in Washington DC. What You Will Do • Partner with Sales to drive pre-sales success: lead discovery sessions, identify customer needs, design technical solutions, and build winning proposals., • Execute high-impact proof of value that moves beyond technical feasibility to demonstrate ROI, such as cost per token or measurable accuracy gains in production using H2O AI Enterprise Platform: Predictive, Generative, and Agentic AI, • Build and present custom AI/ML/GenAI solutions tailored to industry verticals (banking, finance, insurance, healthcare, manufacturing, retail, public sector)., • Showcase hands-on expertise with LLMs: fine-tuning, evaluations, RAG, and Agentic pipelines., • Design and build sophisticated Agentic Workflows, beyond simple RAG to multi-agent systems that can reason, use tools, and execute complex business logic autonomously., • Design reference architectures and deployment strategies for enterprise customers across cloud (AWS, Azure, GCP), hybrid, and on-prem., • Architect integrated solutions that leverage the full H2O stack: using Driverless AI for predictive features, h2oGPTE for unstructured data synthesis, • Guide customers on MLOps, Kubernetes deployments, CI/CD integration, monitoring, and governance to ensure their applications are production-ready., • Work closely with Product Management to influence the product roadmap based on customer and field insights., • Contribute to thought leadership by creating solution blueprints, best practices, and reusable assets; represent H2O.ai at events, roundtables, webinars, and conferences.What We Are Looking For, • 5+ years in pre-sales, sales engineering, or solution architecture roles for enterprise AI/ML platforms., • Hands-on expertise in Generative AI and ML: LLM fine-tuning, evaluation, pipelines, predictive ML algorithms., • Proven experience with cloud-native deployments (AWS, Azure, GCP), Kubernetes, and enterprise integration., • Master the art of technical storytelling, the ability to whiteboard a complex Kubernetes deployment for an IT Director, then pivot to explaining the risk-mitigation benefits of 'Guardrails' to a Chief Risk Officer., • Excellent presentation and communication skills: confident in front of C-level executives and technical teams., • Experience with H2O.ai products or similar enterprise AI/ML platforms is a plus., • Willingness to travel up to 50% to support strategic accounts.How to Stand Out, • Experience running POCs, pilots, and executive workshops that accelerate AI adoption., • Familiarity with enterprise security, compliance, and governance in AI deployments., • Demonstrated thought leadership (talks, blogs, open-source contributions)., • Market leader in total rewards, • Remote-friendly culture, • Flexible working environment, • Be part of a world-class team H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence. H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose. Please visit to learn more. #LI-Hybrid Powered by JazzHR wb4AfWpw2r

Job Description Tharseo IT is seeking a Principal Cloud Architect (Cloud Architect Level 4) to lead the design and implementation of secure, enterprise-scale cloud environments supporting federal and mission-critical workloads. This role will provide architectural leadership across cloud infrastructure, networking, security, and platform engineering initiatives while guiding engineering teams through complex modernization efforts. The Principal Cloud Architect will work closely with technical leadership, program management, and customer stakeholders to design resilient cloud architectures that support secure, high-performance workloads. While experience with Oracle Cloud Infrastructure (OCI) is strongly preferred, candidates with significant experience across major cloud platforms such as AWS or Azure are encouraged to apply. This role is primarily remote within the United States, with periodic travel required to support customer engagements. Certain project phases may require onsite presence in the Boston, Massachusetts area. Key Responsibilities • Lead the architecture and design of secure, scalable cloud environments supporting enterprise workloads, • Develop reference architectures and engineering standards for cloud infrastructure deployments, • Collaborate with engineering teams to implement infrastructure automation and deployment frameworks, • Guide modernization efforts involving legacy infrastructure migration to cloud environments, • Provide architectural oversight across networking, identity management, and security controls, • Ensure cloud solutions align with federal security frameworks and best practices, • Participate in technical strategy discussions with program leadership and customer stakeholders, • Review engineering designs to ensure performance, resiliency, and operational readiness, • Provide mentorship and technical leadership to cloud engineers and systems engineers, • Support proposal development, technical planning, and architecture documentation as required, • Lead design and implementation of OCI environments using a mature Infrastructure-as-Code platform Required Qualifications • 12+ years of experience in enterprise IT infrastructure or cloud engineering, • 5+ years of experience designing large-scale cloud architectures, • Strong experience with cloud networking, security architecture, and infrastructure design, • Demonstrated experience leading architecture efforts for complex enterprise environments, • Active Secret clearance or ability to obtain one, • Strong understanding of cloud security principles and federal compliance environments, • Experience designing resilient, scalable, and secure cloud infrastructure platforms, • Excellent written and verbal communication skills, • Hands-on experience with Oracle Cloud Infrastructure (OCI), • Experience supporting federal or defense-related IT programs, • Familiarity with compliance frameworks such as NIST 800-53 and FedRAMP, • Experience designing multi-region or high-availability cloud architectures, • Background supporting infrastructure modernization or cloud migration initiatives, • Remote within the United States, • Periodic travel to customer locations, • Potential onsite support in the Boston, MA area during key project phases

Job Description About Us: TopView Sightseeing is a New York City Based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for our guests. TopView Sightseeing is a fast growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive coworkers. About our Brand Ambassador position: As a Brand Ambassador for TopView Sightseeing, you'll be the face and voice of our brand, responsible for promoting our services and enhancing our visibility and reputation. Your primary role will be to engage with potential customers, tourists, and local communities to drive awareness and interest in our sightseeing tours and packages. Key Responsibilities: Responsibilities: • Welcoming guests in a polite and friendly manner., • Informing guests about departure times, location of stops, and other needed information., • Checking and scanning guests' tickets and directing guests to the bus/boat., • Collect guest information to assist in resolving customer service-related issues and concerns, • Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations, • Be responsible for company equipment., • Promote a culture of positivity, • Monitor the safety of employees and guests., • Excellent communication skills, with the ability to engage diverse audiences and articulate key selling points effectively., • Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues., • Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations., • Knowledge of Washington, D.C. attractions, landmarks, and tourist hotspots is preferred., • Prior experience in sales, marketing, or customer service roles is advantageous but not required. Pay Rate: $20.50 Job Type: Part-Time Scheduling: Must be able to work weekends and holidays Join us as a Brand Ambassador for TopView Sightseeing and play a pivotal role in shaping unforgettable travel experiences for visitors to Washignton, D.C.! Powered by JazzHR RLcRdhXORa

Take the next step in your career as our new Netflix Customer Service Advisor (Remote) to follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, and provide excellent service to customers and team members. Other duties include support the preparat

We’re looking for a Remote Customer Service Rep to work collaboratively across teams and departments, support the preparation and delivery of goods or services, and gain knowledge of company offerings to better serve clients. Other duties include adapt to shifting priorities and business needs, ma

Bring your energy to the role of Walmart Customer Service Representative (Remote) to adapt to shifting priorities and business needs, work collaboratively across teams and departments, and assist with organizing, stocking, and general upkeep. Other duties include support the preparation and delivery

Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Paid time off Position Overview This role is for an experienced Electrician to support residential and commercial electrical projects in the Lehigh Valley area. The position involves hands-on electrical work, troubleshooting, and delivering high-quality service while contributing to project success and customer satisfaction. Core Responsibilities • Perform residential and commercial rough-in and finish wiring, • Troubleshoot electrical issues and provide effective solutions, • Support service calls and small project work as needed, • Identify customer needs and recommend additional services, • Maintain high standards of workmanship and safety, • Contribute to team productivity and project completionRequired Qualifications, • Minimum 5+ years of electrical experience (residential and commercial), • Own tools and reliable transportation, • Valid drivers license, • Comfortable using technology (email, apps, etc.), • Ability to pass background check and drug screening, • Strong work ethic and customer-focused approachWork Schedule, • Monday to Friday, • 7:30 AM 4:00 PM, • Full-time, year-round work This is a remote position.

Job Description Management Consulting Associate Edera L3C/National Coordination Center (NCC) is a fast-growing healthcare innovation consultancy that addresses today’s issues and helps create tomorrow’s solutions by connecting the brightest minds in healthcare to large, impactful problems. Our L3C designation means we are a “purpose before profit” social enterprise venture that concentrates on a socially beneficial mission to transform organizations rather than being driven to maximize income. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that is how we work. We bring industry best practices from the private sector to government and from government to the private sector to transform healthcare for public and private organizations across the U.S. Come be part of a national team that is making a significant impact on healthcare! Edera L3C is seeking a Management Consulting Associate who will execute on agile project management for federal health technology implementations focused on quality, technology requirements, cybersecurity workflow improvement, innovation, Artificial Intelligence (AI), patient experience, and interoperability. The Associate will work within the Management Consulting capability to support the steering of service and product offering development, project planning, resource management, issue and risk management, and change management. This great opportunity is for someone who is interested in joining a lean, innovative group with the possibility of tremendous career development in consulting and project management. Sample responsibilities for this position include: * Presenting strategies and potential solutions rooted in Edera methodologies and/or industry best practices appropriately across projects and tasks to gather data appropriate for objectives and drive activities to ensure accurate and timely completion of tasks and deliverables * Demonstrating detail-oriented, quantitative, and analytical skills to verify accuracy of collected data to be leveraged for decision-making and recommendations * Soliciting multiple perspectives, facilitating problem-solving, recommending solutions, and collaborating with appropriate sources to ensure quality outcomes within project scope and guidelines * Identifying and suggesting improvements to work processes or ways to improve client (internal and external) service * Providing guidance, recommendations, and direction to other team members on analyses and solution development * Responding promptly to customer needs through effective communication skills in a variety of forms and settings to foster client relationships, influence outcomes, and gain mutual agreements * Presenting ideas articulately and persuasively using logical thinking * Demonstrating subject matter expertise/technical knowledge in one or more domain areas * Collaborating with peers and marketing resources to contribute to marketing campaigns, intellectual capital development, messaging, and other pre-sales marketing activities as needed * Contributing to firm-wide and client-focused process improvements and operational efficiency using analysis, design, development and implementation skills to diagnose problems, design solutions and implement solutions effectively in a collaborative environment * Contributing to the development of appropriate capture and bid and proposal materials as needed * Resolving issues impacting time/schedule and escalating further when appropriate * Remaining current with industry, competition, and vendor tools and practices * Ad hoc tasks as necessary In this role, ideal candidates possess an innovative mindset and tactical business development acumen to support Edera L3C’s strategic objectives. The role, responsibilities, and geographical focus may be fluid and develop over time along with the company’s growth. Type of Employment:Full-time Required Skills / Qualifications: * A bachelor’s degree from a recognized university * Ideally at least 1 year of experience in a professional services firm; client-facing role is an added advantage Work Location/Travel: * Residence in Washington, DC required * Remote with willingness to work on-site at Edera’s Washington DC office and/or government offices; relocation not required * Willingness to travel is required. On-site work may be required on a case-by-case basis for this position Preferred Skills / Qualifications: * Strong oral and written communication skills, including presentation skills in MS PowerPoint * Strong problem solving and troubleshooting skills with the ability to exercise mature judgment * Demonstrable skills in MS Visio * Understanding of SDLC methodologies (Agile, SCRUM, RUP, other) * Professional or technology certifications All applicants must be US citizens and able to obtain a Public Trust clearance; Secret Security clearance preferred. Edera participates in the E-Verify program. Edera is a drug-free workplace. Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Edera takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or veteran status.

Job Description Make an impact supporting the Office of the Secretary of War! Lynch Consultants is seeking an Automation Business Analyst, with a solid understanding of the design and delivery of intelligent automation solutions, who is ready to take on meaningful challenges and make a measurable difference. Only applicants who fully satisfy all required qualifications will be considered for further review. Salary: Up to $85,000/yr. Commensurate with experience. Work Location and Schedule: * This position is mostly remote with occasional onsite work in the Washington D.C Metro area. Must be located in the National Capital Region (NCR). Required Qualifications – Must Have: • MUST have a Bachelor's degree in Computer Science or related field., • MUST have 5+ years experience as a Business Analyst, with 2+ years supporting UiPath implementation or RPA (Robotic Process Automation) projects., • MUST have experience with Software Development Lifecycle methodologies, deliverables, and controls., • MUST have strong understanding of UiPath components: Studio, Orchestrator, Queues, attended/unattended bots., • MUST have demonstrated experience leading requirements gathering sessions, analyzing business flows, and documenting user needs., • MUST have well-rounded technology consulting experience including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training., • MUST have experience with Jira., • MUST be a U.S. Citizen., • MUST have a Federal Secret security clearance. Preferred Qualifications: • UiPath Business Analyst Certification or UiPath Automation Business Analyst training., • Experience with process mining tools (e.g., UiPath Process Mining, Task Mining)., • Familiarity with API integrations, workflow tools, or digital transformation initiatives., • Experience in enterprise-level RPA programs with governance, scaling, and COE structures., • General understanding of financial management aspects (i.e., financial operations, internal control, risk management, etc.), particularly in a federal environment. Skills: • Able to explain difficult concepts to non-technical users., • Strong written and verbal communication skills that translate well into requirements baselines that both technical experts and business owners can understand., • Experience writing Process Design Documents (PDDs) and working with developers to validate Solution Design Documents (SDDs)., • Excellent customer service, facilitation, and stakeholder-management skills. If you are a highly motivated individual with the ability to solve complex issues, take on new responsibilities, build relationships and think in unique and innovative ways, we are looking for you! Why Join LC? At Lynch Consultants (LC), your career growth is unlimited. We offer a competitive compensation package, employer-supported 401(k), world-class health benefits, paid vacation and holidays, plus programs that support your well-being. You’ll gain: * Competitive total compensation: Our starting salaries are competitive, and our total compensation package goes even further. You have the chance to earn performance and referral bonuses, plus a profit-sharing bonus available to eligible associates. * Flexible career architecture: We encourage growing in your own way, whether that be moving up, moving across, or staying at your current level while taking on new challenges. * Unlimited promotion opportunities: We don’t have a cap on advancement at Lynch. If you’re ready to take on more responsibility and leadership, the opportunity is there. * Your career, your choice: Your timeline. Your path. Your definition of success. Whether you want to sprint towards partnership, explore different service lines, or master your craft at your current level, we’re here to support you. About Us: Lynch Consultants, LLC is an Equal Opportunity Employer. We are a premier Federal professional services firm where your work makes a real difference. We value purpose, growth, and impact, and we proudly support and encourage applications from U.S. military veterans. Powered by JazzHR 9sMZOCYhnm

Job DescriptionRedSeal, a pioneer in proactive exposure management and winner of the SC Award for Best CTEM Solution, helps organizations see, understand, and secure their hybrid digital environments across IT (on-prem, cloud, and remote workers), OT, and IoT. By dynamically modeling the entire environment, RedSeal uncovers hidden assets, misconfigurations, and lateral attack paths, prioritizes exposures based on business-critical impact with Risk Radius™, and continuously validates compliance with internal policies and industry standards. Trusted by hundreds of Fortune 1000 companies and more than 75 U.S. government agencies, including all five branches of the U.S. military, RedSeal strengthens resilience, streamlines operations, and reduces business risk. Learn more at . RedSeal is a leading enterprise cybersecurity platform company transforming how organizations secure their digital infrastructure. Our platform models complex networking environments (physical, cloud, hybrid) and delivers actionable intelligence that strengthens resilience, accelerates incident response, and maximizes security team productivity. We make large, messy networks visible and compliant—fast. You will lead complex deployments, integrate with customer stacks (cloud + on-prem), and turn security data into decisions. If you like both a terminal and a boardroom, you will fit here. The Opportunity: Drive multi-million dollar Impact Join our Professional Services team as a Senior Network Security Engineering Consultant and directly impact our clients' most critical security initiatives. You will architect and deploy cutting-edge security solutions in state-of-the-art environments, working with some of the largest and most complex networks in the world. Drive Client Success & Revenue Growth • Lead strategic deployments for our federal client with networks spanning 1000+ devices, • Architect solutions that align with client security objectives and deliver measurable improvements, • Support client success and identify opportunities for platform expansion, • Collaborate with stakeholders including technical teams, project managers, and security leadershipTechnical Leadership & Innovation, • Deploy and optimize RedSeal platform across complex hybrid cloud environments, • Integrate with enterprise tools including Splunk, Azure Sentinel, ServiceNow, and SIEM platforms, • Develop automation scripts (Python/API) to streamline workflows and reduce manual effort, • Create custom workflows, dashboards, and reporting solutions for security compliance Strategic Impact & Thought Leadership, • Support cross-functional teams through technical implementations and integrations, • Train client teams on security best practices and platform optimization, • Contribute insights to product development based on field experience, • Participate in industry events and client technical discussionsMust-have skills, • REQUIRED Security Clearance TS/SCI with a CI Poly or higher and willing to work on site., • 5+ years in network/security engineering or architecture with customer-facing delivery., • Network security at scale: routing/switching/firewalls/load-balancing; confident with IPv4/IPv6, NAT, BGP/OSPF/EIGRP, IPsec/GRE, MPLS/VPLS, VLANs/STP., • Cloud & SIEM: real deployments in AWS/Azure plus Splunk or Microsoft Sentinel content (dashboards, detections, reports)., • Automation: Python for APIs/reporting/data normalization; comfortable with JSON/YAML/XML, or low code solutions like n8n, zapier, and nifi., • Segmentation & exposure reduction: practical experience finding/fixing risky paths across hybrid estates., • Compliance literacy: map controls and produce evidence (NIST RMF, DISA STIGs, PCI DSS, ISO 27001)., • Demonstrated business impact: Examples of driving revenue, cost savings, or efficiency improvements, • DoD 8140.03 formerly 8570 level II certification (e.g. CompTIA Security +, CySA+, Pentest +, CCNA, GIAC GSEC)Nice-to-haves, • Reverse-engineering/extensibility (plugins, alternative data feeds), ServiceNow workflow integration., • SOAR + scripting beyond Python (PowerShell/bash); Terraform/CloudFormation basics., • Certs: CISSP, CCSP, CySA+, Security+, AWS/Azure Fundamentals, ITIL., • Familiarity with AI-powered security tools, automated analysis, or machine learning applicationsResponsibilities (day to day), • Map customer objectives to platform capabilities; build a practical integration plan and execute it., • Deliver standard + custom training and document work so it is repeatable., • Propose adjacent value (new data sources, use cases, or automation that removes busywork)., • Communicate status crisply; escalate early; land the plane.Work setup #Li-remote Powered by JazzHR xzeVdYPBTN

Job Description The Café Manager is the leader of the retail store and the primary point of contact for the café team. This role demands a proactive, resourceful leader who can make sound decisions under pressure. The Café Manager acts with urgency and strong judgment to address dynamic challenges—whether coordinating timely repairs for critical equipment, resolving unexpected staffing issues, or stepping in to ensure operations run smoothly. With a hands-on approach and strong leadership presence, they prioritize professionalism, open communication, and exceptional customer engagement. The Café Manager fosters a high-performing team and a welcoming environment while embodying Commonwealth Joe’s core values of excellence, humility, teamwork, and continuous learning. Essential Duties and Responsibilities • Accountable for achieving monthly and quarterly financial, product, and brand objectives at the café., • Leads and directs the team to set goals, align priorities, and execute initiatives in support of company objectives., • Proactively identifies opportunities to improve operations, team effectiveness, guest experience, and profitability, bringing forward thoughtful recommendations and proposed solutions., • Uses data and reporting tools to analyze trends, diagnose challenges, and inform operational and people decisions., • Manages store performance metrics, including sales targets, customer satisfaction, labor cost percentages, COGS, and shrink, ensuring alignment with overall business goals., • Manages monthly COGS targets through effective inventory management, purchasing decisions, waste reduction, and data analysis., • Manages monthly labor targets through thoughtful scheduling, deployment planning, and active participation on the floor when needed., • Ensures the café is adequately staffed at all times, proactively addressing call-outs and unexpected staffing challenges, including stepping in to fill roles as necessary., • Oversees recruitment, onboarding, training, and ongoing development of team members, fostering a culture of learning, craftsmanship, and accountability., • Develops internal talent, identifies future leaders, and builds bench strength to support long-term store stability., • Coordinates staff training and development in partnership with the management team., • Builds and maintains strong, trusting relationships with team members, fostering open communication through regular team meetings and individual check-ins., • Leads the team through change effectively by communicating expectations clearly, reinforcing standards, and holding team members accountable during transitions., • Develops, implements, and maintains operational procedures and checklists to ensure consistency and efficiency., • Leads day-to-day store operations, remaining present, accessible, and ready to support the team through daily challenges., • Sets, models, and reinforces high standards of quality, speed of service, professionalism, and overall customer experience., • Coordinates routine equipment maintenance and preventative care, and ensures timely repairs by working closely with vendors and contractors., • Minimizes spoilage through inventory controls, product rotation, and responsible usage practices., • Proactively plans for holidays, events, and seasonal initiatives to drive customer engagement and operational readiness., • Partners with the Café Director and cross-functional teams to engage the community both online and in person, deepen relationships with regular customers, and build connections with neighboring businesses., • Demonstrates financial curiosity by understanding key drivers of profitability and actively testing ways to improve margins and guest spend. The Café Manager directly supervises all café employees and is responsible for the overall leadership, coordination, and performance of the retail team. This role carries full supervisory responsibility and is exercised in accordance with Commonwealth Joe policies and all applicable laws. Responsibilities include recruiting, hiring, onboarding, training, scheduling, and directing work; setting and evaluating performance expectations; coaching and developing team members; recognizing performance; administering corrective action when necessary; and addressing employee questions, concerns, and workplace issues in a fair and timely manner. EDUCATION & EXPERIENCE • High school diploma or GED required., • Minimum of 2 years of management experience leading teams., • Experience working in a retail and/or service-driven environment; café or hospitality experience strongly preferred., • Demonstrated attention to detail with high standards for quality, presentation, and execution., • Strong verbal and written communication skills, with the ability to effectively engage individuals across a range of roles, skill sets, and perspectives., • Passionate about coffee, hospitality, and delivering exceptional guest experiences., • Demonstrates a proactive, “can-do” mindset and seeks practical, effective solutions., • Quick learner with strong analytical, problem-solving, and decision-making skills., • Balances attention to detail with the ability to think strategically and see the big picture., • Effectively prioritizes and manages multiple responsibilities in a fast-paced environment., • Approaches challenges with patience, curiosity, and follow-through., • Proficiency with Microsoft Office or similar productivity tools., • Experience using point-of-sale (POS) systems and inventory management tools. The physical demands described here are representative of those required to successfully perform the essential functions of this role. These may include standing for extended periods; moving, pushing, pulling, lifting, bending, and twisting; and frequent talking and listening in a busy café environment. WORK ENVIRONMENT & SCHEDULE EXPECTATIONS The Café Manager works in a fast-paced café environment with a typically moderate noise level. This is a fully in-person role requiring consistent on-site presence and direct engagement with both the team and customers. The Café Manager is expected to work approximately 40 hours per week, with an estimated 24–30 hours spent actively on shift behind the bar. This role requires flexibility to support operational needs and maintain a strong leadership presence. Remote management is not permitted. Starting Pay: $60,000 starting, with a scheduled 90-day performance review and salary increase BENEFITS • Dental insurance, • Health insurance, • Vision insurance, • Paid time off, • Voluntary benefits - short-term disability, accident insurance, and life insurance, • 401(k) bYNMHMkenb

Job Description Who we are: What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Customer Service & Sales Associates to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Customer Service & Sales Associate team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest. What we do: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run. We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team! Customer Service & Sales Associate Expectations: • Help local business owners save money on their credit card processing!, • Prospect leads thru a combination of warm leads and referrals, • Attend appointments set by marketing and pitch Riverside’s products and services, • Follow Riverside’s proven sales methods to negotiate and close new deals, • Check in with National Sales Managers for support in closing new accounts and to receive additional training, • Follow up with leads and move them thru the sales funnel, • Attend ongoing trainings to enhance sales skills, • Attend AM conference calls to learn about daily bonuses and prizes Looking for sales Candidates who are self driven, upbeat and outgoing. We are hiring immediately for team players who are willing to learn! • Customer service background (preferred), • Self driven, upbeat, outgoing individuals!, • All levels of sales experience accepted, some sales experience preferred but not required!, • Ability to network/self-market to gain self-generated leads. There is extensive training for the Customer Service & Sales Associate position. Riverside's National Sales Managers are also there to guide you during appointments and in reviews. Our motto is Together We Rise so we strive to help you be the best so we can all succeed together • 1099 Sales Associates are commission based with uncapped earnings!, • YOU create your own schedule., • Weekly draw available., • Residual Income., • Recruiting bonuses & Referral Program, • Train from home over video conference calls., • Remote meetings/conference calls from home and field sales work., • Production bonuses earned weekly., • $75k-95k earned yearly, with top performers making 100k +., • Travel expenses compensated., • Advancement opportunities to Territory Manager and National Sales Manager. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Company DescriptionWho we are: What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest. What we do: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run. We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!Who we are:\n\nWhat are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do.\n\nWelcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest.\n\nWhat we do:\n\nRiverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.\n\nWe are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!

Job Description SECURITY CLEARANCE REQUIREMENT: TS, WITH SCI ELIGIBILITY This position requires onsite work. However, due to COVID-19, remote work on a rotational schedule is temporarily available. Program Description: The program provides support in the areas of Cybersecurity and Management to improve the Information Assurance (IA) posture of a federal customer. The contract’s support functions are: IA Management, Federal Information Security Management Act (FISMA) coordination and reporting, Risk Management Framework (RMF) application, IA compliance measurements and metrics, Assessment and Authorization (A&A), Vulnerability Management, and Cyber Defense support. Position Description: We are seeking a Junior Level ISSO to carry out the following duties and responsibilities: • Services to support IS Security performed by the Information System Security Officer (ISSO) at a minimum, shall consist of to the following activities:, • Ensure the day-to-day implementation, oversight, continuous monitoring, and maintenance of the security configuration, practices, and procedures for each IS, • Provide liaison support between the system owner and other IS security personnel, • Ensure that selected security controls are implemented and operating as intended during all phases of the IS lifecycle, • Ensure that system security documentation is developed, maintained, reviewed, and updated on a continuous basis, • Conduct required IS vulnerability scans according to risk assessment parameters., • Develop Plan of Action and Milestones (POAMs) in response to reported security vulnerabilities, • Manage the risks to ISs and other agency assets by coordinating appropriate correction or mitigation actions, and oversee and track the timely completion of (POAMs), • Coordinate system owner concurrence for correction or mitigation actions, • Monitor security controls for agency ISs to maintain security Authorized To Operate (ATO), • Upload all security control evidence to the Governance, Risk, and Compliance (GRC) application to support security control implementation during the monitoring phase, • Ensure that changes to an agency IS, its environment, and/or operational needs that may affect the authorization status are reported to the system owner and IS Security Manager (ISSM), • Ensure the removal and retirement of ISs being decommissioned in coordination with the system owner, ISSM, and ISSR, • Provide baseline security controls to the system owner, contingent upon the IS’s security categorization, type of information processed and entity type, • Provide a recommendation to the Authorizing Official, in consultation with the system owner, regarding systems’ impact levels and ISs’ authorization boundary, • Ensure that new entities are created in the GRC application with the security categorization of agency ISs, • Initiate, coordinate, and recommend to the agency Authorizing Official all Interconnection Security Agreement (ISAs), Memorandum of Understanding (MOUs), and Memorandum of Agreement (MOAs) that permit the interconnection of an agency IS with any non-agency or joint-use IS, • Perform an independent review of the System Security Plan (SSP) and make approval decisions, • Request and negotiate the level of testing required for an IS with the Enterprise Information Security Section and the agency Authorizing Official, • Schedule security control assessments in coordination with the system owner., • Coordinate IS security inspections, tests, and reviews with the Security and system owner. Submit the final SAA package to the agency Authorizing Official for a security ATO decision, • Ensure that the Security ATO Electronic Communication (EC) is serialized into Sentinel under the applicable case file number, • Advise the agency Authorizing Official of IS vulnerabilities and residual risks., • Ensure that all POA&M actions are completed and tested, • Coordinate initiation of an event-driven reauthorization with the agency Authorizing Official, • Ensure the removal and retirement of agency ISs being decommissioned, in coordination with the SO, ISSO, and ISSR Qualifications: Required: • Current U.S. Government Top Secret Clearance w/ SCI and a CI-Polygraph eligibility, • Must be a U.S Citizen, • 5+ years serving as an Information Systems Security Officer (ISSO) at a cleared facility, • Minimum of 5 years of work experience in a computer science or Cybersecurity related field, • Familiarity with the use and operation of security tools including Tenable Nessus and/or Security Center, IBM Guardium, HP Weblnspect, Network Mapper (NMAP), and/or similar applications, • Hold at least one of the following certifications:, • Certified Information Systems Security Professional (CISSP), • A bachelor’s and/or advanced degree in computer science, business management, or IT-related discipline Employee Benefits: • Competitive salary for well qualified applicants, • 401(k) plan, • Annual performance bonus, • Certification and advanced degree attainment bonuses, • Student Loan / Tuition reimbursement, • Health Care Insurance (medical, dental, vision), • Up to four weeks of paid vacation, • 11 Federal Holidays, and 3 Floating Holidays, • Team bonding events RedTrace Technologies is an EOE employer. 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Job Description SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results. This is a contingent position based upon customer approval. SkyePoint Decisions is seeking a Sr. ServiceNow Developer to support a DHS contract. This is a remote position. Responsibilities: • Develop and maintain advanced scripts, business rules, and client scripts., • Configure, customize, and implement ServiceNow applications using App Engine to meet specific business requirements., • Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition., • Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience., • Troubleshoot and resolve technical issues related to ServiceNow implementations. Required Qualifications: • Must have 6+ years of experience implementing ServiceNow solutions., • Must have a ServiceNow Certified System Administrator certification., • MUST HAVE AN ACTIVE SECURITY CLEARANCE (DHS OR SECRET DOD PREFERRED) AND BE ABLE TO OBTAIN A DHS PUBLIC TRUST., • Experience developing and maintaining advanced scripts, business rules, and client scripts. Knowledge limited to OOTB configurations will not be sufficient, all projects include a strong degree of customization to meet customer needs., • Strong Javascript abilities (this will be tested during the interview process)., • Must have experience configuring, customizing and implementing ServiceNow applications using App Engine to meet specific business requirements., • Must demonstrate strong communication skills during the interview process and be able to actively engage in team meetings and chats by contributing ideas, asking questions, and providing feedback., • Familiarity with the agile methodology and experience working on agile scrum teams., • Must be able to thrive in a collaborative, team-oriented environment while also demonstrating the ability to work independently with minimal supervision., • Ability to work in a fast paced environment., • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States., • US Citizenship is required. Preferred Qualifications: • ServiceNow Certified Application Developer certification preferred, • Service Portal experience and strong experience in widget customization. Compensation: Salary Range: $100,000-$124,000 The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate's combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations. In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched. What We Can Offer You: • At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day., • Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched, • Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs., • Flexible Work Environment SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives. SkyePoint Decisions is a participating E-Verify Employer. U.S. Citizenship is required for most positions. Equal Opportunity Employer/Veterans/Disabled. CCPA Disclosure Notice Here

Job Description About Us: TopView Sightseeing is a New York City Based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for residents and visitors. TopView Sightseeing is a fast growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive coworkers. About our Brand Ambassador position: As a Brand Ambassador for TopView Sightseeing, you'll be the face and voice of our brand, responsible for promoting our services and enhancing our visibility and reputation. Your primary role will be to engage with potential customers, tourists, and local communities to drive awareness and interest in our sightseeing tours and packages. Key Responsibilities: Responsibilities: • Welcoming guests in a polite and friendly manner., • Informing guests about departure times, location of stops, and other needed information., • Checking and scanning guests' tickets and directing guests to the bus/boat., • Collect guest information to assist in resolving customer service-related issues and concerns, • Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations, • Be responsible for company equipment., • Promote a culture of positivity, • Monitor the safety of employees and guests., • Excellent communication skills, with the ability to engage diverse audiences and articulate key selling points effectively., • Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues., • Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations., • Knowledge of New York City attractions, landmarks, and tourist hotspots is preferred., • Prior experience in sales, marketing, or customer service roles is advantageous but not required. Job Type: Part-Time, Seasonal Scheduling: Must be able to work weekends and holidays Join us as a Brand Ambassador for TopView Sightseeing and play a pivotal role in shaping unforgettable travel experiences for visitors to Washington, D.C.! Powered by JazzHR INmPQOZuOD

Job DescriptionJob TitleCSTWhy IDS?IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.LocationsOCONUSShifts AvailableThis position requires a one-year contract and is located outside of the continental United States (OCONUS). Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS International is looking for Construction Surveillance Technicians (CST) to support Department of State construction projects. CSTs monitor the construction activities of the workers and the material that will be installed and around secure areas. They inspect the material that will be installed in the area and manage the workers that are working in and around the secure area. Key Duties • Control access to the construction sites., • Screen and escort personnel within or to a construction site as appropriate. (For reasons of Safety and Security, only those persons whose names appear on the “Site Access List” will be permitted to enter the job site unescorted. The Site Access List will be provided by the Site Security Manager (SSM)., • Screen and escort all material and tools within or to a construction site., • Maintain control of construction material within or to the construction site., • Control the Secure Storage Area (SSA) and the material contained within., • Monitor and observe the construction workers as they accomplish their various construction tasks., • Ensure all equipment; materials and furnishings for use in specified areas are x-rayed and examined., • Assist the SSM with, “Random Selection and Random Procurement” of materials required for construction and installation in, or contiguous to, controlled areas., • Inspect all persons, packages, bags, boxes, crates, tools, and vehicles, prior to entering the construction site., • Produce daily logs of all related activity and events., • Report all security related incidents, in incident report format, to the SSM., • Hold an active Top Secret Clearance., • Minimum of five (5) years of experience in one of the following areas:, • Construction security surveillance,, • Technical surveillance counter measures,, • Industrial or government security involving counterintelligence, or, • Construction quality assurance., • Must be capable of analyzing designs and blueprints, and of recognizing the architect’s intended use., • Must be able to walk up and down eight (8) floors of stairs repeatedly during the workday. Elevators may not be available for use on all construction areas., • Read, write, and speak English fluently., • Meet certain medical and physical fitness requirements and able to deploy to remote locations with all medications for up to one year., • Competitive Hourly Pay Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds, but may vary depending on the position. Regular and predictable attendance is essential. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, and any other characteristic protected by federal, state, and local law. If you are unable to apply through the portal and need to speak to someone about necessary accommodations to apply, please email and we will follow up with you. Do not submit resumes and applications through this email. Powered by JazzHR 6hJpLfc1Uy

Leading industrial manufacturer seeking skilled Controls Service Technician (some travel required) This Jobot Job is hosted by: Gabriel Ozuna Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $67,000 - $100,000 per year A bit about us: For over 50 years, we have been a leading supplier of industrial machinery to manufacturers around the world. No manufacturer can offer the same customizable manufacturing equipment across such a diverse assortment of industries, applications, and structures. Why join us? • We are a leader in our industry, • We offer long term career stability, • Opportunities for continued learning, development & advancement, • Excellent pay, • Great benefits, • Positive company culture, • Ability to make an immediate impact Job Details Job Overview: You will collaborate closely with our engineering and production teams, serving as the subject matter expert for our control’s platform. In this role, you will support our service technicians in the installation, troubleshooting, maintenance, and retrofitting of PLC-based control systems utilized in hydraulic and servo-electric presses. Key Responsibilities: • Control System Troubleshooting & Repair: Diagnose and repair PLC-based press control systems, hydraulic motion control circuits, and servo systems., • Installation & Commissioning: Install, configure, and commission control systems for hydraulic and servo electric presses, ensuring proper integration of PLCs and peripherals, • Retrofits & Upgrades: Assist in modernizing hydraulic press controls, upgrading outdated PLCs, HMIs, motion controllers, and hydraulic servo systems for improved performance and automation., • Field Service & Customer Support: Provide on-site and remote troubleshooting for hydraulic and servo electric press controls, minimizing downtime, and ensuring customer satisfaction., • Programming & Debugging: Develop, modify, and troubleshoot PLC logic, HMI screens, motion control programs, and press automation sequences., • Preventive Maintenance & Optimization: Conduct control system inspections and hydraulic system tuning to enhance system performance and reliability., • Documentation & Reporting: Maintain service reports, control schematics, wiring diagrams, and software backups for customer and internal records., • Training & Collaboration: Work closely with engineering, production, and service teams to provide training and guidance on press control systems. Preferred Skills: • Bachelor’s degree in a technical field, most commonly Electrical or Mechanical Engineering, • 5-7 years’ experience in a manufacturing environment, • 7-10 years industry experience without a bachelor’s degree, • Self-starter who is adaptable to work independently and within a team environment, • Excellent communication skills and the ability to work in an interactive group environment are essential. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job Description Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals. Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding. Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning. Documents, tracks, resolves, and reports on incidents and requests using ServiceNow. Has advanced technical skills and knowledge of the technical environment regarding applications, operating systems, machine configurations, and networked devices. Experience troubleshooting and resolving core services (file, email, print, web, portal and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2. Qualifications: • Requires a high school diploma/GED and 3+ years of Desktop Support experience., • Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements., • Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals., • Must have demonstrated experience supporting a Windows 10/11 environment; MacOS experience is highly desired., • ITSM ticketing system experience required; ServiceNow experience is preferred., • Demonstrated ability to communicate orally and in writing., • Must have a positive and patient customer service attitude., • Must be able to work independently and within a team., • Relevant certifications such as Microsoft Endpoint Administrator (highly desired), ACSP, ITILv3 (or higher), are desired., • Must be able to attain agency suitability clearance prior to start date.Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.AAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.

Job Description Sebenza LLC, is a leading provider of IT solutions and services to businesses in the Washington D.C. area. We specialize in delivering innovative and cost-effective technology solutions that help our clients achieve their business goals. Job Description: We are seeking a highly skilled and experienced Desktop Support Specialist to join our team in Washington D.C. In this role, you will be responsible for providing technical support and troubleshooting assistance to our clients' desktop and laptop systems. You will work closely with our clients to identify and resolve hardware and software issues, as well as provide guidance and training on how to effectively use their technology. Key Responsibilities: • Provide technical support and troubleshooting assistance to clients' desktop and laptop systems, • IT Stock and stock room management, • Manage incident and service request queues to ensure SLAs are met, • Deploy IT assets to office-based users and coordinate courier/shipping for remote users, • Install, configure, and maintain hardware and software components on clients' computers, • Diagnose and resolve hardware and software issues in a timely and efficient manner, • Work closely with clients to understand their technology needs and provide solutions to improve their productivity, • Provide guidance and training to clients on how to effectively use their technology, • Maintain accurate records of all support activities and document solutions for future reference, • Collaborate with other members of the IT team to develop and implement new technology solutions for clients, • Stay up to date with the latest technology trends and advancements in order to provide the best support to clients, • Bachelor's degree in Computer Science, Information Technology, or related field, • Minimum of 2 years of experience in desktop support or a similar role, • Strong knowledge of Windows and Mac operating systems, • Microsoft 365/Office 365 and Azure cloud infrastructure, • Experience with troubleshooting hardware and software issues, • Excellent communication and customer service skills, • Ability to work independently and in a team environment, • Strong problem-solving and analytical skills, • Ability to prioritize and manage multiple tasks in a fast-paced environment, • Certifications such as CompTIA A+, Microsoft Certified Professional, MCDST, Office 365 and other relevant certifications are a plus, • Competitive salary, • Comprehensive benefits package including medical, dental, and vision insurance, • 401(k) retirement plan, • Paid Time off and holiday pay

Job Description Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues. Required Experience · Requires a high school diploma/GED and a minimum of five years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements. · Requires advanced Tier 3 experience supporting standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory. · Must have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune. · Must have thorough understanding of physical, network, and application layers, and with TCP/IP tools and protocol commands to resolve technical issues. · Must have advanced PowerShell and Power BI skills. · ITSM ticketing system experience required, BMC Helix experience is preferred. · Must be able to lift up to 50 pounds · Occasional travel outside of the DMV may be required. · Ability to communicate orally and in writing. · Must have a positive and patient customer service attitude. · Must be able to work independently and within a team in a fast-paced environment. · Must be able to attain agency suitability clearance prior to start date. · Experience supporting a mid-sized Federal agency enterprise is a plus. · Relevant certifications such as A+, ITIL 4, ACSP, and M365 are preferred, but not required. Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.AAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.

Job Description Candidate(s) will support Windows 11 (W11) desktop installations across the United States. o The primary responsibilities are to support the replacement of all W10\DAR desktops throughout the EOIR enterprise at their 60+ court locations. o Operating Systems will be upgraded from Windows 10 to Windows 11 if needed. o Candidate will configure audio hearing software on desktop computers using a documented procedure. o Candidate will be required to travel to each assigned court location to provide at a minimum the following: o Liaison between the court and IT and communicate any issues back to management as they arise o Assist with the replacement of all existing workstations and laptops that are scheduled to be replaced o Upgrading the operating system on some existing devices using an existing SCCM task sequence. o Adding network printers, Mapping shared drives, launching MS Outlook and configuring .pst files (where applicable) o Performing standard documented testing on workstations used to record court hearings. o Running any cables required for commuter equipment. o Inspecting and conducting inventory of hardware at the various locations. o Daily status reports to IT mgmt. with status of the migration efforts o While not on travel the administrators will be required to assist with the remote support of travelers in the field in troubleshooting workstation issues o Submittal of expense reports in a timely manner, no later than 2 weeks after expenditure Expected travel is one to two weeks on travel, one week back in the office followed by two weeks on travel etc. Company DescriptionARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business. ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. \r\n\r\nOur reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.\r\n\r\nARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.

Job DescriptionAt Altarum, we’re driven by a simple but powerful mission: improving the health of individuals with fewer financial resources and populations underserved by the healthcare system. We partner with federal and state agencies to design and deliver solutions that make a real, measurable difference. We’re a small but mighty HR team that plays a big role in supporting our people and our mission — and we’re looking for someone who’s excited to jump in, contribute, and grow with us! About the Role This is not your typical “behind-the-scenes” coordinator role. As our HR Coordinator, you’ll be a critical partner to both HR and Talent Acquisition, helping ensure everything runs smoothly — from welcoming new hires to keeping our HR operations organized and responsive. You’ll thrive here if you: • Love being the go-to support person, • Take pride in being responsive, reliable, and detail-oriented, • Enjoy juggling multiple priorities and keeping things moving What You'll DoOnboarding & Employee Experience • Own onboarding logistics, including HR orientation, system entry, and new hire setup, • Manage onboarding schedules and ensure a seamless first-day experience, • Support employee recognition programs and engagement initiativesHR Operations, • Maintain accurate and up-to-date employee records and HR systems (HRIS), • Support offboarding processes, including exit workflows and system updates, • Monitor and respond to the HR inbox, ensuring timely and helpful communication, • Run reports, analyze data, and support HR projects across the team, • Maintain HR SharePoint/intranet sites and internal resourcesTalent Acquisition & Hiring Support, • Coordinate interview scheduling and support recruiting logistics, • Partner with the HR and TA team to ensure a smooth, positive candidate experience, • Assist with various Talent Acquisition coordination efforts as hiring needs evolveTeam & Project Support, • Act as a central support hub for HR projects — organizing, tracking, and helping drive progress, • Assist with administrative tasks, purchasing, and general department coordination, • Jump in wherever needed — we’re a small team, and we all roll up our sleevesWhat We're Looking ForWe’re looking for someone who brings both strong execution skills and a proactive, service-oriented mindset:, • Highly organized, detail-oriented, and proactive, • Strong sense of urgency and follow-through, • Excellent communication and customer service mindset, • Comfortable working in a fast-paced, team-oriented environment, • Someone who takes pride in being dependable and responsive What You'll Bring, • Bachelor’s degree (or equivalent combination of education and experience), • 1–3 years of internship or professional experience in Human Resources, or professional experience providing administrative support, • Experience with HR systems (UKG/UltiPro preferred) is a plus, • Proficiency in Microsoft Office and SharePoint, • Strong problem-solving, organizational, and interpersonal skills, • Be part of a collaborative, mission-driven organization, • Work closely with a tight-knit HR team where your contributions matter, • Gain hands-on experience across HR and Talent Acquisition, • Opportunity for growth and development over timeWhere You'll Work, • Hybrid in Silver Spring, MD with occasional in-person collaboration days, • If you’re near one of our offices (Arlington, VA; Silver Spring, MD; or Novi, MI), you’ll join us in person one day every other month (6 times per year) for a fun, purpose-driven Collaboration Day. These days are filled with creative energy, meaningful connection, and team brainstorming., • Non-local employees will join these days virtually and may be asked to join us occasionally in-person.Work Eligibility & Requirements, • Candidates must be currently eligible to work in the United States; sponsorship is not available., • All work must be performed within the continental U.S. for the duration of employment, unless required by contract., • Ability to work core hours aligned with Eastern Time, unless otherwise approved by your manager.

Job DescriptionTITLE: IT Specialist LOCATION: Washington, DC/ Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 6 years INTERVIEWS: Webcam Only Job Description: The client is looking for an IT Specialist to provide generalized day to day IT support. Employment type: Contract w2/1099/C2C Complete Description: The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth daytoday technical operation. This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes. Skills: Bachelors degree in Information Technology or related field or equivalent experience. Required 10 Years Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive. Required 6 Years Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus). Required 6 Years Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi). Required 6 Years Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management. Required 6 Years Experience supporting remote, hybrid, and on-site users. Required 6 Years Demonstrated ability to solve complex issues independently. Required 6 Years Excellent communication, customer service, and technical documentation skills. Required 6 Years Administer support across multiple office locations. Required Ability to effectively work in a hybrid environment. Required Ability to move IT equipment (up to ~35 lbs.). Required ITIL Certification. Highly desired

Job DescriptionJoin D-Fend Solutions — where technology meets purpose.As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board.Become a D-Fender. Shape the future of airspace security. Scope:We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for D-Fend’s cutting-edge counter-UAS (C-UAS) hardware and software. You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support.This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments, manage third-party service partners, and ensure our clients are mission-readyKey Responsibilities: • Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities., • Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support., • Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams., • Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs., • Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments., • Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.Qualifications & Requirements:, • Experience: 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment., • Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required., • Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners., • Education/Certification:FAA Part 107 Remote Pilot Certificate (Highly Preferred). Bachelor’s degree in Engineering, Telecommunications, or a related technical field.Operational Requirements:, • Travel:Ability to work in the McLean, VA office (this is an in-office position)Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule)., • Availability: Willingness to participate in a support rotation, including occasional nights and weekends.

Job Description Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk. Required Experience: · Requires a high school diploma/GED and a minimum of three years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements. · Required experience includes support of standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), Active Directory, and work on a service desk. · Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune. · Must have foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocol commands to resolve technical issues. · ITSM ticketing system experience required, BMC Helix experience is preferred. · Ability to communicate orally and in writing. · Must have a positive and patient customer service attitude. · Must be able to work independently and within a team in a fast-paced environment. · Must be able to attain agency suitability clearance prior to start date. · Experience supporting a mid-sized Federal agency enterprise is a plus. · Relevant certifications such as A+, HDI, ITIL 4, and M365 are preferred, but not required. Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.AAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.

Job Description IT Desktop Support Analyst – Hybrid-Rockville MD About us Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities. Minimum Qualification Seeking a minimum of 4 skilled contractors to assist in resolving approximately 10,000 help desk tickets received annually by the IT department. This position will join the IT Operations Team, responsible for providing hands-on technical support to nearly 2,500 staff across approximately 50 locations, including school health rooms and school-based health and wellness centers. • Advanced level desktop support including Operating System (OS) imaging, hardware, software, mobile device deployment, troubleshooting, documentation, inventory, computer relocation, commercial off the shelf (COTS) and internal applications support, A/V support, and other duties as assigned., • Windows OS Administration: Windows10/11 Enterprise., • Desktop support including Hardware/Software troubleshooting in Windows Active Directory and enterprise domain environments, as well as various VDI solutions., • Knowledge in troubleshooting enterprise printers., • Knowledge in rapid deployments, OS imaging, mobile devices, MS Office365 Suite familiarity and various COTS software packages., • Virtual Private Network support., • Experience in using helpdesk ticketing systems, i.e. ServiceNow or Remedy., • Many DHHS employees telework, so the contractor should be familiar and able to provide remote support using telephone and/or MS Teams., • BS or BA degree (in a technical field is a plus).

Job Description Overview “We will go wherever we are needed and do whatever comes to hand.” • Ballington & Maud Booth, Founders Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals empowering 1.5 million people annually through our 29 affiliates in 46 states. We provide hundreds of service programs, including those for seniors and people with disabilities, those experiencing homelessness, and those recovering from addiction. VOA is one of the nation’s most comprehensive human services charities, offering programs for communities, individuals and families. VOA is seeking a Jr. Tech Support Specialist Intern to be an integral part of the Information Technology (IT) department as well as the Intern 2026 cohort team. The selected candidate will be a dynamic self-starter to work on supporting business systems and end-user devices with an emphasis on providing a great customer service experience. All candidates must be flexible, self-directed and possess a strong entrepreneurial spirit. Ideal candidates will have excellent writing and communication skills as well as good time management, an ability to stay on task and willingness to learn new areas. This role will provide a great opportunity to learn about technology operations and networks. This position is part-time (up to 29 hours per week) and is completely On-Site The internship is unpaid, however, a stipend is provided Primary Responsibilities: • Provide great customer service experience to staff on resolving technical issues, • Responsive and follows up on technical issues in a timely manner, • Diagnose, troubleshoot and resolve hardware and software for in-office and remote staff, • Resolve data and telecom connectivity issues for users including LAN and wireless networks, • Setup and deploy end-user devices for in-office and remote staff, • Diagnose, troubleshoot and resolve copiers and printers on-premises or offsite, • Provide basic training on device and application usage to staff, • Knowledge and skills in troubleshooting computers, networks and peripherals, • Passion for making the world a better place, • Commitment to inclusive and collaborative team culture, • Strong written, interpersonal and communication skills Physical Capabilities: • Lifting: Requires lifting materials up to 10 lbs., • The work environment characteristics and physical demands described here are representative of those an intern encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function Please note that this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the intern for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience: • Applicants working towards a degree in Computer Science, Information Systems or focus on Business Administration - and relevant areas - are encouraged to apply, • Currently enrolled in a Bachelor’s degree program Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities VOA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Volunteers of America does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status or on any other basis prohibited by applicable law.

Job DescriptionBayNova is seeking a Junior Network Engineer to join our IT Infrastructure Team in support of a federal government customer. This is a hybrid role, primarily performed remotely however will work on rotation with 1 to 3 days per week on-site in Alexandria, VA. Job Responsibilities: • The ideal candidate will be involved with the creation of procedures, identifying, troubleshooting and resolving problems, and assuring that requirements are met for new and existing systems in support of engineering and installation., • This position provides hands on technical support and managerial direction for the global network infrastructure of a large Federal Government agency., • 2+ years of network administration, • Assist in configuring and maintaining AWS VPCs, subnets, route tables, and security groups under senior engineer supervision., • Support the monitoring and troubleshooting of AWS network connectivity issues using CloudWatch, VPC Flow Logs, and other native tools., • Aid in the setup of site-to-site VPNs and Direct Connect links between on-premise infrastructure and AWS cloud environments., • Perform routine audits of network access control lists (ACLs) and security group rules to ensure compliance with organizational policies., • Collaborate with cloud engineers to support hybrid network architecture and ensure consistent network performance across AWS and on-prem environments., • Document AWS network configurations, changes, and topology diagrams for operational and compliance purposes., • Assist in managing Elastic IP addresses, NAT gateways, and internet gateways to support scalable AWS deployments., • Participate in the implementation of AWS Transit Gateway configurations to optimize inter-VPC connectivity., • Provide Tier 1 support for cloud network incidents and escalate complex issues to senior network or cloud engineers., • Support the deployment and testing of network automation scripts using AWS CLI, CloudFormation, or Terraform under guidance., • Experience with enterprise class Cisco routers and switches, installation, configuration, hardware/software updates and patching, advanced troubleshooting skills, including the ability to capture and analyst packet level data (i.e. Wireshark PCAPS), • Experience with network management tools such Cisco Prime, • Experience with network monitoring tools, e.g., RiverBed, Netflow, TAPs and SPANs, • Experience with VPN’s and other remote access applications, • Experience with wireless network configurations and installation, • Knowledge of Switches, Routers, Firewalls, LAN, WAN, TCP/IP, UDP, QoS, • Must demonstrate advanced understanding of TCP/IP including layer 2/3 VLANs and routing protocols such as BGP, EIGRP, OSPF, RIP, • Ability to express complex technical concepts effectively, both verbally and in writing, • Must be available for weekend and evening work if required, • Must be able to document in detail all implementations and projects BKcNzZL8JG

Job Description Position Summary LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO’s mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities • Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals., • Specialized IT Support: Deliver support across key USPTO areas, including:, • Desktop Deployments, Moves, and Field Support., • Warehouse Operations and Audio-Visual Support., • Network Operations, Cabling, and Maintenance., • Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment)., • Remote Site and Electronic Business Center support., • Documentation: Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development., • Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS)., • Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements., • Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements • Technical Support Specialist: 1-5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate., • Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). Skill & Certification Requirements • Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work)., • Personnel must possess administrative and project management skills., • Microsoft Project Professional, • Microsoft SharePoint Staff should, • Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non-, • technical personnel., • Ability to produce accurate, clear, and straightforward documentation., • Skilled in Microsoft Project Professional., • Skilled in Microsoft SharePoint for version control and repository management., • Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner., • Must be able to see things from the customer’s perspective and maintain a high standard of customer service.

Job DescriptionEnterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. Summary The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. This role will strengthen and manage the partnership between customers and the company, interacting regularly to build relationships, drive adoption, and provide awareness to all available resources. Through collaboration, they will educate customers to achieve their business goals and maximize value from their investment with our MariaDB solutions. The Enterprise CSM is the primary point of contact for escalations and is responsible for working in collaboration with a team of Sales Engineers, Account Executives, and other cross-functional teams, focused on helping our customers achieve their business goals. Key Strategic & Retention Responsibilities • Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy., • Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value., • Formulate an ongoing meeting cadence with the assigned portfolio., • Become a trusted advisor and advocate for customers within the company., • Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities., • Identify proactive opportunities to work with and provide value to customers., • Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact., • Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance., • Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities., • Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc)., • Responsible for measuring, managing, and improving customer health, engagement, and value realization., • Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio., • Articulate growth plans, expectations, and successes; documented and tracked within success plans., • Effectively communicate customer needs to other parts of the business and act as a customer champion within the company., • Work collaboratively and influence other departments to promote customer satisfaction and success., • Manage and maintain customer portfolio in achieving the company's Net Retention goals.Qualifications, • Always represent the company in a knowledgeable and professional manner., • Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills., • Experience supporting customers in the public sector., • Excellent time management and organization skills., • Ability to develop and maintain C-Level relationships., • Ability to deliver custom ROI analysis for your customer portfolio., • Comprehensive understanding of customer success principles., • Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutions., • Can speak to new features and quickly speak to new releases of MariaDB., • High attention to detail. The annual anticipated U.S. base salary range for this full-time position is $70,000-75,000, plus $30,000-$32,000 bonus. Actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies. Salaries for candidates outside the U.S. will vary based on local compensation structures. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB's total rewards package. We provide a competitive benefits package additional benefits includes health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, 401 (k), and parental leave, a massive degree of flexibility and freedom, just to name a few! Salaries for candidates outside the U.S. will vary based on local compensation structures. How to Apply If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site. • At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone., • MariaDB does not sponsor work visas or relocation., • MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter., • MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

Job Description IT Support Engineer 1 - Hybrid (Washington, DC) The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing • Provide front line phone coverage, and participate in various call center groups, • Provide on-site assistance to clients within your local geography, • Provide excellent customer service to Xantrion’s client base., • Provide technical support as assigned for issues related to computer systems, software, and hardware., • Log and track support requests in ConnectWise., • Prioritize and/or escalate tickets as required to ensure customer satisfaction., • Brief customers, as well as management, on the status of current resolution efforts., • Work with third party support providers when necessary., • Submit semi-monthly timesheet and expense reports., • Attending scheduled training and meeting sessions., • Ability to work a variable shift any time during Xantrion’s business hours., • Perform audits of customer information and systems as necessary to ensure accuracy., • Take support tickets from the dispatcher., • Update and schedule service tickets until issues have been resolved or further escalated. Formal Education & Certification • Bachelor’s degree from a four-year university or equivalent experience., • Minimum of 3 years of technical support experience required, • On-site technical support experience preferred., • Basic diagnostic and analytical skills., • Basic competency in the use and troubleshooting of MS Office products., • Experience using Windows 7, 10, and/or Mac OS., • Basic computer literacy across both hardware and software., • Positive attitude., • Strong written, oral, and interpersonal communication skills., • Strong telephone presence with organized follow-up skills., • Ability to follow established operating procedures, • Strong, service-oriented, customer-focused., • Strong attention to detail., • Experience working constructively in a team-oriented, collaborative environment., • Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment., • Demonstrated interpersonal skills, able to foster strong relationships internally and externally., • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing., • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private., • Must use Xantrion-provided PC and headset to execute job functions.Benefits, • Salary range $60K - $70K; depending on experience., • 100% of medical, dental, and vision for you and your family., • 401K with company match up to 4% of salary., • Certification reimbursement and annual training budget., • 17 Days PTO per year in addition to paid training days. Powered by JazzHR G3IddtBhuM

Job Description About Alloy.ai At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds. About the Role We are growing our Client Solutions team to support and expand Alloy’s Mid-Market and Enterprise customer segments. These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement. As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how we scale Customer Success across the company. You will understand their needs and priorities, translate them into attainable objectives and successfully execute against them. You’ll engage with a diverse set of customer challenges, gaining hands-on experience in demand-side analytics and helping customers drive measurable outcomes with their retail partners. You'll help us build a deep understanding of key metrics used by different retailers and trade partners across the supply chain and with this knowledge, and drive increased profitability for our customers with their ability to make faster and more informed decisions. At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product’s performance and our own potential. Every part of the organization works toward this objective, and Client Solutions takes the lead. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning. About You You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge. You are comfortable balancing competing priorities across a portfolio of accounts, knowing when to go deep and when to drive efficiency. You take ownership of your customers’ outcomes and are proactive in identifying opportunities for improvement, growth, and risk mitigation. You have an innate drive to be successful. You want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company’s strategy. You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion. You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You thrive in an environment where priorities evolve, processes are refined, and new challenges emerge. You actively contribute to new initiatives, help test and refine approaches, and roll out improvements that elevate how we operate. You are excited by the opportunity to not just manage customers, but to help build a world-class Customer Success organization. You take pride in leaving things better than you found them—whether that’s a customer relationship, a playbook, or a team process. You think big and want to change the way an entire industry operates. What You Will Do * Manage a portfolio of ~10–20 Mid-Market and Enterprise customers, serving as the primary point of contact from onboarding through renewal and growth. * Support stakeholders from day-to-day users to VP-level leaders to achieve fast, measurable outcomes with Alloy.ai * Act as the primary point of contact for assigned customers from kickoff through and including renewal. * Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships. * Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives. * Deliver against valuable short term objectives and keep new and ongoing projects on track. * Surface and drive expansion opportunities with existing customers through a consultative mindset in partnership with Sales and the Executive team. * Work with a group of “core users” through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer’s regular course of business. * Conduct business value reviews to grow and retain the book of business. * Execute and present value-driving analysis in Alloy.ai and, in collaboration with users, turn these into repeatable processes at customer organizations. * Act as the internal “voice of the customer”, gathering and prioritizing user feedback, translating ideas and obstacles into actionable, engineering-friendly development requests. * Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows. What We Are Looking For * 3+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields. * Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives. * Demonstrated senior selling skills within consultative projects * Superior academic record in a quantitative field. * Outstanding project management, organization, work ethic. * Highly motivated, self-directed, team player. * Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring. * Ownership mindset demonstrating drive, initiative, energy and a sense of urgency. * Able to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution This role is a hybrid based in Washington, D.C. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. Benefits of Joining Alloy * Flexible PTO – We trust our team to take the time they need to recharge and perform at their best * 401(k) Matching Program – Helping you invest in your long-term financial future * Weekly Team Lunches – Regular opportunities to connect, collaborate, and build relationships across the team * Professional Development Budget – Dedicated resources to support your growth, whether through courses, certifications, or other learning opportunities * Monthly Transit Reimbursement - Covering your commute to make getting to the office seamless and stress-free * Paid Parental Leave - Dedicated time off to focus on your family during one of life’s most important transitions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. We are seeking a highly skilled Tier 2 Support Technician to work onsite in Alexandria, VA. This position will require the ability to obtain a public trust clearance. This is a contract position that runs form 4/1/2026 - 12/19/2026. The candidate will be responsible for deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business applications. The candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to other teams within and/or outside the Service Desk. The Candidate is expected to serve as a point of contact for move related activities and requests. The Move Team provides Service Desk support for federally managed office relocations, configurations and space management. Tier II Roles and Responsibilities • Login to ACD by 0800 daily, ready to take calls until 1700 and ready to work unless otherwise directed and remain on the designated status given by supervisor, • Create, log support tickets in CRM tool (ServiceNow) for each phone call, email, request for assistance with requisite details, • Troubleshoot advance technical support calls, • Resolve or escalate tickets to other applicable support groups, • Responding to customer inquiries, • Configure workstations/laptops, • Receive, log and track move related requests via ServiceNow, • Provide clear communication to stakeholders regarding move schedules and tickets. Escalate complex requests to Service Desk leadership, • Maintain custody records Qualifications - Bachelors and 1 year of related experience or High School Diploma and 7 years' experience. Required Skills • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning), • Incident/Request (Analysis, Documentation), • Workstation Imaging/Reimaging, • Mobile Device Management (Provision, Reset, Remote Wiping), • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation), • Root Cause Analysis, • Active Directory Management, • CRM/Ticketing/ACD Systems, • Release Management, • Effective written and oral communication skills Move Coordination Desired Skills • ITIL Service Management, • Policy Analysis, • Workstation Patching/Testing, • CRM/Ticketing/ACD Systems, • Release Management, • Knowledge Management, • Space/facilities management If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today! Physical and Mental Qualifications: • Maintain focus and awareness throughout scheduled working hours., • Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard., • Lift and move objects weighing up to 15 pounds as needed., • Exhibit excellent verbal and written communication skills, with a strong command of the English language., • Demonstrate the ability to work independently while also collaborating effectively as part of a team., • Quickly learn and retain routine tasks and processes., • Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities., • Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request. DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

Job DescriptionPosition Overview The IT Support Technician provides technical support within a secure, mission-focused environment supporting an IC customer. This role delivers hands-on and remote support for hardware, software, and enterprise IT systems, ensuring reliable operations for geospatial intelligence professionals. The technician will troubleshoot and resolve technical issues, support classified and unclassified systems, and maintain compliance with DoD and Intelligence Community (IC) security standards. Key Responsibilities • Provide desktop support for Windows-based workstations, laptops, thin clients, and peripheral devices in both classified and unclassified environments., • Install, configure, test, and maintain operating systems, COTS/GOTS software, and mission applications., • Troubleshoot and resolve hardware, software, network connectivity, printer, and peripheral issues., • Perform account provisioning and access management in accordance with IC security policies., • Support secure communications systems, including VoIP and VTC platforms., • Image and deploy end-user devices using enterprise deployment tools., • Document incidents, service requests, and resolutions within the enterprise IT Service Management (ITSM) system (e.g., ServiceNow or equivalent)., • Coordinate with system administrators, network engineers, and cybersecurity teams to resolve escalated technical issues., • Maintain compliance with DoD 8570/8140 certification requirements, • Assist with hardware lifecycle management, inventory tracking, and asset accountability., • Support office moves, equipment refresh efforts, and technology upgrades., • Provide professional, customer-focused support to executive and mission staff.Required Qualifications, • Active TS/SCI security clearance, • Bachelors degree and 4+ years of IT support experience in a DoD or Intelligence Community environment., • Strong knowledge of Windows and Linux operating systems, Microsoft Office suite, and enterprise collaboration tools., • Experience troubleshooting hardware (desktops, laptops, printers, docking stations, peripherals)., • Familiarity with Active Directory, account management, and basic network troubleshooting (TCP/IP, DNS, DHCP)., • Understanding of cybersecurity best practices within classified environments., • CompTIA Security+ (or ability to obtain quickly) in compliance with DoD 8570/8140 requirements., • Excellent communication and customer service skills.Preferred Qualifications, • Experience supporting geospatial or intelligence mission systems., • Familiarity with virtualization platforms (VMware, Citrix)., • Experience with ITIL-based service management processes., • Prior experience supporting executive-level personnel.

Job DescriptionSalary: $55,000 to $60,000 Welcome to the MOMENTUM Family! MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the warfighter. Our team is dispersed throughout the US, which means we value the diversity and unique collaboration fostered throughout our team. We work incredibly hard for our customers and believe deeply in our core values. We're a high-energy, high-growth team and we love to win. Mid-IT Specialist This position performs IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgment, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work at a professional level using standard techniques, concepts, and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem-solving. Must possess excellent IT technical and customer service skills, work independently, support users, and resolve their IT issues while representing assigned service units, follow directions, and be self-motivated to complete assignments, research, and apply solutions. Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switch boxes, business application software, and various operating systems. In this role, you will: • Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments., • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures., • Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software., • Analyze and assess customer service requests and provide prompt technical solutions., • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products., • Prepare progress/status reports and submit them to team leads as required., • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner., • Identify and document areas for process improvements., • Contact and effectively communicate with users by telephone, electronic communications, or in person., • Prepare equipment for reuse or surplus of property actions., • Provide technical support for customers assigned to remote locations as required., • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals., • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations., • Ability to lift up to 50lbs must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, and push and pull carts loaded with equipment. If you're suitable for this role, you have: • Top Secret Clearance with the ability to pass CI Poly after hire is required., • Demonstrated proficiency in installing, maintaining, and repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers., • IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service, • Bachelor's degree in the discipline and one year of experience or 5 years of equivalent experience, • IT Certifications applicable to desktop and mobile computer support desired, • Experience providing excellent customer service To learn more about us, check out our website at! MOMENTUM is an EEO/M/F/Veteran/Disabled Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Accommodations: Consistent with the Americans with Disabilities Act (ADA) and Alabama civil rights law, it is the policy of Momentum to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please include a request when applying.

Job Description Position Summary LCI is seeking dedicated Customer Service Agents to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities • Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes., • Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution., • Maintain and troubleshoot business line applications which could include remote installation or redeployment of software., • Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc., • Provide technical support over the phone and/or via email., • Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed., • Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible., • Meet customer needs and ensure customer satisfaction., • Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation. Education & Experience Requirements • Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree., • One (1) or more years of information technology experience., • Technical experience with current network hardware, protocols, and standards., • Application support experience., • Knowledge of applicable data privacy practices and laws., • Excellent troubleshooting skills., • Proficiency in Word, Excel, Outlook, database management., • Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations., • Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities., • Experience working in a team-oriented, collaborative environment., • This position is considered contingent upon award.

Job DescriptionAbout Shift5 Shift5 is building the data platform for onboard operational technology (OT). We deliver cybersecurity, predictive maintenance, and compliance capabilities that enable defense and commercial fleets to operate with greater readiness, resilience, and mission assurance. We are seeking a mission-aligned Field Engineer to support deployments of Shift5's platform across defense and commercial environments, ensuring successful installation, integration, and operational performance in the field. This role sits at the intersection of Engineering, Customer Success, and Operations and will play a critical role in supporting Shift5's next phase of growth. This is not a purely desk-based role. It requires hands-on problem solving, adaptability, and willingness to operate in dynamic, mission-critical environments. What You'll Do • Support and execute on-site and remote deployments of Shift5's platform across customer environments (rail, aviation, defense)., • Assist with installation, configuration, and troubleshooting of hardware and software systems., • Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations., • Drive measurable impact in deployment success, system uptime, and customer satisfaction., • Identify and act on opportunities to improve deployment processes, documentation, and repeatability., • Navigate operational technology (OT) environments and customer site constraints, including secure or regulated environments., • Contribute directly to scaling Shift5's field operations and deployment capabilities.What Success Looks Like, • Successfully support multiple deployments within the first 90 days., • Establish credibility with internal teams and customer stakeholders onsite., • Improve deployment efficiency and reduce time to operational readiness., • Contribute to clear documentation and repeatable deployment processes., • Support reliable system performance across customer environments.What We're Looking For, • Experience or interest in field engineering, systems engineering, or technical support roles., • Demonstrated ability to troubleshoot technical issues and work hands-on with hardware/software systems., • Strong problem-solving and communication skills., • Comfort operating in a fast-paced, startup and mission-driven environment., • Willingness to travel (up to ~50% as needed)., • Bachelor's degree in Engineering, Computer Science, or related field, or equivalent experience., • Eligibility for a U.S. security clearance and possession of a valid U.S. passport required., • Administrative or power user level experience with Linux, IT networking fundamentals, cybersecurity experience, and electrical troubleshooting expertise., • Experience building containerized services in Rust and Go, from MVP through demo-ready prototypes.Compensation & Benefits, • Base Salary: $120,000 - 160,000, • Bonus program and equity in a fast-growing startup, • Competitive salary and stock options in a fast-growing startup, • Employer-paid medical, dental and vision coverage, • Health Savings Account with annual employer contributions, • Life Insurance, • Uncapped paid time off policy, • Flexible work & remote work policy Privacy Policy and Notice for Shift5, Inc. Job Applicants, Employees & Contractors

Job Description ABOUT ULI: The Urban Land Institute (ULI) is a 501(c)(3) nonprofit research and education organization supported by its members. Founded in 1936, the Institute has more than 48,000 members worldwide, representing the spectrum of land use and real estate development disciplines across private enterprise and public service. As the preeminent multidisciplinary real estate forum, ULI facilitates the open exchange of ideas, information, and experience among local, regional, national, and international industry leaders and policymakers dedicated to creating better places. The mission of ULI is to shape the future of the built environment for transformative impact in communities worldwide. ABOUT THE TEAM: The Global Customer Service Operations team strives to provide a world class global and multi-channel customer service solution for all ULI members, prospects, customers, and staff. POSITION SUMMARY: At ULI, Customer Service Associates are the first point of contact for ULI members and non-member customers to provide information about ULI services, programming, and events. Associates resolve any challenges that members may face with accuracy and efficiency. The responsibility of the Associate, Customer Service Operations is to provide tier-two service in the region, including response via email and phone; and acting as an escalation point for the Americas Contact Center. This role primarily provides support to individual and group membership programs. The Customer Service Associate is to ensure excellent service standards are maintained by responding expeditiously and efficiently to customer inquiries with the goal of maintaining the Institute’s high customer satisfaction rating. This position is integral in ensuring that ULI accomplishes its strategic goals relative to member engagement. The Associate must have proficiency for working in databases, thrive in a fast-paced environment, strong communications skills (verbal and written), good process execution skills, able to recommend efficiencies and process improvement; and has a strong service-oriented work ethos. They must also be comfortable working as part of a global shared-service structure with remote colleagues and support local stakeholders' service requirements while fully executing assigned duties. ESSENTIAL RESPONSIBILITIES: • Individual and Group Membership Processing and Support, • Creates, updates, renews, and cancels ULI memberships., • Manages and creates complex invoices via CRM and processes all payments., • Serves as Public Agency and University Connections membership processing SME., • Resolves complex membership payment issues., • Handles comp membership/registration lists for special programs., • Supports lockbox batch processing., • Quality Control reports, • Monthly renewal package QCs., • Weekly AR QCs., • Miscellaneous data management QC., • AR membership invoice management, • Tracks open Public Agency invoices, communicates regarding overdue payments., • Tracks partial payment invoices., • Handles unidentified credits in CRM: transfers credits to invoices, matches credits to invoices in CRM., • Contact Center Tier 2 requests, • Responds to escalated requests., • Responds to requests requiring staff management., • Processes membership cancelation requests., • Event Set-up/Registration Operations, • Supports District Council event set-up/registration in CRM, • Travels to provide onsite support for Fall and Spring Meeting registration operations and District Council/HQ/Regional events as needed., • Department Operations Support, • Provides support to the Vice President and processes department invoices., • Creates and updates customer profile information/demographics in the database., • Assists in invoicing and issuing receipts upon internal and external requests., • Processes credit card refunds., • Participates in global customer service training sessions and calls., • Supports overflow customer service tasks during peak periods in ULI Asia Pacific and Europe as part of the global team., • Participates in User Acceptance Testing as needed for customer support platforms., • Reports errors/bugs from all customer support databases and member interface platforms., • Strong customer service orientation, • Proficiency working in CRM/database environments, • Proficiency in Microsoft Office (Word, Excel, Outlook), • Professional written and verbal communication skills, • Ability to work independently while collaborating across teams, • Familiarity with nonprofit organizations or membership organizations, • The Urban Land Institute (ULI) is committed to shaping the future of the built environment for transformative impact in communities worldwide, and we embrace our core values of integrity, collaboration, inclusion, and excellence in service to our members. In alignment with the Board of Directors’ strong commitment to in-person collaboration, our roles require regular on-site presence to foster teamwork, innovation, and organizational effectiveness. ULI’s primary workplace remains its offices, where in-person collaboration supports our mission and service to members., • Occasional national travel (2-4 times/year). ULI offers a comprehensive benefits package including health, dental, and life insurance; generous vacation leave; and a retirement plan with employer match. APPLICATION INSTRUCTIONS: To apply, please follow the link. Please submit a résumé and a letter of interest/cover letter. ULI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/creed, sex, national origin, disability, genetic information, pregnancy, veteran or active military status, non-citizenship or citizenship status, arrest or conviction record, credit history, salary history, caregiver status, sexual orientation, gender identity, marital or partnership status, familial status, unemployment status, status as a victim of domestic violence or sexual violence, or any other status protected by applicable law. EOE/m/f/d/v. No relocation reimbursement is offered at this time.

Job Description We are hiring a Remote Customer Service Representative to support clients with reservations, booking coordination, and general customer assistance within the travel services industry. This role focuses on delivering excellent customer experiences while assisting customers with travel planning, confirmations, and ongoing support. Training is provided, and previous travel industry experience is not required. Responsibilities • Respond to customer inquiries via phone, email, and online platforms, • Assist clients with reservations and booking coordination, • Provide accurate information regarding travel options and services, • Manage confirmations, itinerary updates, and customer requests, • Maintain organized customer and reservation records, • Deliver timely and professional customer service, • Support clients before, during, and after travel Qualifications, • Customer service, hospitality, retail, or administrative experience preferred, • Strong communication skills, • Comfortable working independently in a remote environment, • Basic computer and internet navigation skills, • Organized and detail-oriented, • Ability to learn new systems and processes Compensation & Benefits, • Remote work opportunity, • Flexible scheduling options, • Training and onboarding provided, • Professional development opportunities, • Performance-based compensation structure Qualified applicants will be contacted by our recruiting team regarding next steps.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Health insurance This is a fully onsite role (5 days/week) at a client location in the Washington, DC / Northern Virginia area. Key Responsibilities • Provide responsive and tailored IT support to end-users, addressing a wide range of technical issues., • Manage and resolve incidents and service requests using a Service Desk ticketing system (e.g., ServiceNow), ensuring SLA compliance., • Troubleshoot hardware, software, and network issues across enterprise environments, including M365 applications and federal systems., • Take ownership of tickets from intake through resolution or escalation to Tier 3 teams., • Deliver in-person and remote IT support in a professional and customer-focused manner., • Support and troubleshoot devices including laptops, desktops, MFDs, peripherals (PIV/CAC readers, monitors, encrypted drives)., • Provide support for mobile devices (Android and iOS)., • Troubleshoot enterprise software including Windows 11, Microsoft 365, Azure file shares, and Adobe Creative Cloud., • Maintain accurate documentation of issues, resolutions, and response times., • Coordinate with internal IT teams for hardware/software procurement and deployment., • Train end-users on enterprise systems, tools, and applications., • Prioritize tasks effectively and provide regular updates on progress and milestones., • Maintain organized workspaces, IT labs, and inventory areas.Required Qualifications, • Bachelors degree in Information Technology, Business Management, or a related field., • Minimum 6+ years of experience in IT Service Desk operations supporting Tier 2/Tier 3 environments., • Hands-on experience supporting:, • User and account management, • Microsoft 365 and enterprise applications, • Laptops, desktops, printers, and mobile devices, • Experience with Service Desk ticketing tools (e.g., ServiceNow) and SLA-driven environments., • Strong troubleshooting skills across hardware, software, and network systems., • Excellent customer service, communication, and problem-solving abilities., • Ability to manage workload independently and prioritize tasks effectively., • Experience supporting both in-person and remote users in enterprise environments.Preferred Qualifications, • Relevant certifications such as CompTIA A+, Network+, Security+, or ITIL., • Experience supporting federal agency IT environments., • Familiarity with Azure environments and enterprise file sharing systems., • Experience with specialized or scientific applications is a plus.

Job Description Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities • Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes., • Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution., • Maintain and troubleshoot business line applications which could include remote installation or redeployment of software., • Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc., • Provide technical support over the phone and/or via email., • Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed., • Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible., • Meet customer needs and ensure customer satisfaction., • Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation. Education & Experience Requirements • Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree., • 5-10 years of supervisory in information technology environment., • Technical experience with current network hardware, protocols, and standards., • Application support experience., • Knowledge of applicable data privacy practices and laws., • Excellent troubleshooting skills., • Proficiency in Word, Excel, Outlook, database management., • Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations., • Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities., • Experience working in a team-oriented, collaborative environment.

Job Description Position Title: Senior Associate, IT Service Desk Coordinator Position Type: Regular Full-Time Department: Finance & Administration Location: Washington, DC - Hybrid Salary Range: $62,000 - $80,000 - $99,000 Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors. Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs. Corus International is seeking a Senior Associate, IT Service Desk Coordinator to join its IT team at the Headquarters in Washington, DC. Position Summary: The Senior Associate, IT Service Desk Coordinator is responsible for the day-to-day coordination of the Service Desk, supporting both Tier 1 and Tier 2 operations. This role ensures the delivery of reliable and customer-focused support across the organization by managing shift coverage, balancing ticket ques, and guiding service desk staff in alignment with established procedures and service standards. Responsibilities: • Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows)., • Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager., • Manage incident triage, prioritization, and escalation; coordinate with Tier 2/3 staff and vendors; and support user communications for P1/P2 playbooks., • Perform QA checks (ticket hygiene, first contact resolution, communications quality), maintain and improve knowledge base and service catalog entries; and promote shift-left strategy., • Capture known errors and workarounds, contribute to problem reviews, and execute standard change tasks for end-user services in accordance with established policies and procedures., • Produce daily and weekly operational snapshots (volumes, SLA, backlog, repeat contacts) and propose improvements., • Bachelor's degree and three years relevant IT experience; or the equivalent combination of education and/or experience., • Experience in queue management, major incident communications, and stakeholder handling., • Strong knowledge of ITIL practices including Incident, Request, Problem, Change, Knowledge, Serve Catalog management., • Proficiency with standard office tools and ITSM infrastructure software, • Proficiency with service management tools (Freshservice, M365/Teams/SharePoint, Azure AD/Entra ID), endpoint management (Intune), and remote support tools., • Clear written and verbal communication skills with the ability to convey complex information clearly and effectively to both technical and non-technical audiences., • Ability to coach and influence others., • Ability to troubleshoot and resolve technical issues calmly and effectively., • Quick learner with strong retention of new information., • Skilled in managing multiple tasks and shifting priorities in a fast-paced environment., • Experience working in a global NGO environment preferred., • The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks., • The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc. This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval. Working Conditions, Travel and Environment • Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required., • This position must be able to travel as required for standard domestic business purposes., • Foster a work environment where everyone feels valued and included., • Support employees' evaluation and promotion processes based on skills and performance., • Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve., • Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons., • Adhere to the Organizational Core Values. Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws. Job Posted by ApplicantPro

Job Description STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you'll be the front line of IT support—solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment. If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth. What You'll Do • Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues, • Troubleshoot and resolve issues across Windows, macOS, and Linux environments, • Provision and configure laptops, desktops, mobile devices, phones, and voicemail, • Create, maintain, and deploy Windows and macOS system images, • Manage user accounts, permissions, and access in Active Directory and Linux environments, • Maintain accurate inventory of hardware, software, and licenses, • Document solutions and procedures in the IT knowledge base, • Administer and support the IT service management (ITSM) system, • Support office technology including scanners, printers, and workstations, • Assist with onboarding, offboarding, and intern program IT support, • Collaborate with the IT team on broader infrastructure, server, and network support, • Active Secret security clearance (U.S. citizenship required), • Minimum High School Diploma or equivalent, • Hands-on experience providing desktop or helpdesk IT support, • Strong troubleshooting and customer service skills, • Experience supporting Windows, macOS, and Linux operating systems, • Familiarity with Active Directory user administration, • 3+ years of IT support or helpdesk experience, • Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware), • Experience supporting Dell and Apple hardware, • Intermediate Active Directory skills (users, groups, printers, resources), • IT certifications such as Network+, Security+, or Linux+, • Strong documentation, organization, and time-management skills The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate's experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions. STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us. STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer. STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at for more info. STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws. If you need a reasonable accommodation for any portion of the employment process, email us at and provide your contact info. Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.

Job Description • Do you enjoy solving complex and varied IT problems?, • Are you a fast thinker who easily adjusts to different situations?, • Are you obsessed with the latest technologies -- (built a Hyper-V serer at home or taught yourself PowerShell?, • Are you an optimistic team player who can also take charge as necessary?, • Do you welcome regular changes-of-scenery? As an established Managed Service Provider with clients both domestically and internationally, we specialize in providing top-notch network and computer support and IT consulting services to small and mid-size organizations. We are in search of an awesome team players who are looking to start their career in the IT industry. If you're looking for a great way to enter this industry, a career with unlimited potential, and want to work for an outstanding integrity-based company, then we are the company for you! Who are we looking for? • We’re seeking energetic, flexible, and driven individuals with a thirst for knowledge and a passion for new technologies., • Our ideal teammate is a results-oriented rock star, who’s enthusiastic, hardworking, and committed to personal and professional development., • You’ll need to have excellent customer service and communication skills, and the ability to talk tech (and ensure they understand what you’re saying!), • The primary focus of this position will be to learn and provide support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties., • You’ll record, track, and escalate cases through our already established tracking system as well as help keep our documentation up to date and in tip-top shape., • You’ll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite. Requirements Basic Technical Skills • Foundational computer knowledge on Windows or Mac platforms, • A genuine interest in troubleshooting, learning, and growing in IT Career‑Driven Mindset, • A planned career path in the IT services industry, • Eagerness to learn new tools, systems, and technologies Strong Work Habits, • Excellent time management and ability to stay organized, • Reliable, professional, and committed to delivering great supportCommunication Superpowers, • Clear and confident verbal, written, and interpersonal communication, • Ability to explain technical concepts in a simple, friendly wayHands-On Capability, • Able to lift and carry computer components up to 50lbs, • Comfortable working with hardware when needed Preferred (Not Required), • Familiarity with an IT ticketing system, • Any exposure to helpdesk, support, or customer‑facing roles is a plusLocation & Schedule, • Must be able to commute daily to our Washington DC office

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Company car, • Employee discounts, • Health insurance, • Paid time off, • Parental leave Job Summary The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team. Responsibilities • Onsite computer solutions for Windows-based PCs and Apple computers, • Offer solutions such as hardware upgrades and remote monitoring to Business customers, • Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP), • Network and system optimizations for Small to Medium-Sized Businesses, • Data recovery and loss prevention, • Virus protection and Spyware/Adware removal, • Computer security enhancement, • PC Hardware and software fault isolation and repair, • System repair and upgrades, • Software upgrade and installation, • One-on-one training, • Server deployment utilizing Cloud Infrastructure, • Domain Configuration with hybrid and on-premise Active Directory, • 3-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments, • Managed Services experience is a huge plus!, • Strong knowledge of PC troubleshooting and repair, both hardware and software/OS, • Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.), • Proficiency with peer-to-peer and client/server network configurations and troubleshooting, • Professional, high-energy, customer-oriented work ethic, • Valid drivers license and a clean driving record, • Great culture with a customer-first mentality, • Startup opportunity to help build a national brand, • Access to fully branded Nerd Van, • Opportunity to be a part of a growing brand! (Voted the ChamberALX's Rising Star of the Year at the 2021 Best in Business Awards and recognized as The Zebra's Reader Choice awardee for IT solutions for 2021), • New challenges daily supporting small business owners who value a clean, reliable IT infrastructure, • Overtime available (all hours in excess of 40 hours per week)

Job Description Job Title: Desktop Technician, Associate Location: Bethesda, MD Required Clearance: Public Trust Onsite: 5 Days Job Overview: LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to-day desktop, laptop, mobile device, and peripheral support, ensuring compliance with NIH, HHS, and federal security standards. The technician delivers high-quality customer service while supporting approximately 350 - 475 users across Windows, macOS, and mobile platforms. Key Responsibilities • Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization, • Image, deploy, configure, and maintain desktops and laptops using standardized enterprise images in compliance with NIH security baselines (USGCB, CIS benchmarks), • Install, configure, and support Microsoft Office 365, Adobe Acrobat DC, web browsers, collaboration tools, and NIH proprietary applications, • Support mobile and endpoint devices, including:, • iOS devices (iPhones, iPads), • Peripheral hardware (docking stations, monitors, smart card readers, printers, scanners), • Perform hardware diagnostics and repair coordination for desktops, laptops, and network printers, including vendor warranty support, • Use ServiceNow for incident, request, and tasks:, • Accurately categorize, prioritize, document, and resolve tickets, • Meet defined SLA response and resolution times, • Configure and manage endpoint security controls, including:, • Full-disk encryption (BitLocker/FileVault), • Antivirus/EDR tools (e.g., Cylance or equivalent), • Secure configuration enforcement, • Perform patch and vulnerability management using enterprise tools such as:, • BigFix (Windows), • JAMF (macOS and iOS), • Assist with account and access management using NIH-approved tools:, • Active Directory (user accounts, groups, profiles), • PIV/CAC authentication and certificate troubleshooting, • Support remote access and remote troubleshooting using approved tools (e.g., Bomgar or equivalent), • Configure systems for secure network connectivity, including:, • NIH domain joining, • VPN connectivity, • Network Access Control (NAC) compliance, • Perform IT asset lifecycle management, including:, • Inventory tracking and reconciliation, • Equipment refresh and reassignment, • Media sanitization and device decommissioning per NIST 800-88 guidelines, • Provide conference room and meeting technology support, including:, • Microsoft Teams and Zoom, • Audio/visual systems, cameras, microphones, and presentation equipment, • Assist with security incident response on endpoints in coordination with Client Security and NIH Incident Response Teams:, • Malware remediation, • Endpoint isolation and recovery, • Develop and maintain technical documentation and SOPs, including:, • End-user guides, • Common troubleshooting procedures, • Desktop configuration documentation, • Collaborate closely with:, • Client federal staff, • NIH Center for Information Technology (CIT), • A minimum of 3 years of relevant IT end-user / desktop support experience., • A minimum of 1 year of mac troubleshooting experience., • Hands-on experience providing desktop and end-user IT support in a Windows and/or macOS environment, • Experience supporting hardware, operating systems, and common enterprise applications (Microsoft Office, Adobe, collaboration tools), • Familiarity with ticketing systems which is ServiceNow, • Knowledge of endpoint security practices including encryption, antivirus, patch management, and vulnerability remediation, • Strong customer service, communication, and documentation skills, • Ability to work on-site during standard business hours with flexibility for occasional after-hours support Certification - One or more of the following is preferred: • CompTIA A+, • Microsoft Certified Technology Specialist (MCTS) or equivalent Microsoft certification, • Apple Certified Mac Technician (ACMT), • Apple Certified Support Professional (ACSP), • Experience supporting federal or government IT environments, • Familiarity with NIH or HHS security standards and policies, • Experience with endpoint management tools such as BigFix or JAMF, • Knowledge of asset management and hardware lifecycle processes, • Ability to create clear SOPs and end-user documentation The projected compensation range for this position is $28/hr to $32/hr benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. Devoted to Fair and Inclusive Practices All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at . Securing Your Data Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Job DescriptionCompany Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings. The Coach will be responsible for the following: • Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation, • Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation, • Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation, • Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation, • Dealership phone follow-up support, • Timely and comprehensive completion of dealer action plans, • Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)., • Adequate OEM National and Regional personnel contact, • Monthly field detail reports submission, • Weekly time cards and expense reports submissionQualifications The successful candidate will possess at least 7 - 10 years of Dealership or Aftermarket management experience. OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills. This position requires proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web based applications. The successful candidate must also reflect an exceptional track record and attributes that includes: • Ability to leverage relationships to identify and sell the business case for change, • Analyzing data from dealer financials and operational assessments to establish improvement action plans, • Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level, • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI, • Demonstrated proficiency with PC applications in a Windows environment, • Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales Additional Information The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $78k based on current experience. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Job Description Responsibilities: • Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk., • Supervising the DC Service Desk team., • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved)., • Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment., • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support., • Providing career development guidance to staff and recommending training paths., • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner., • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution., • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues., • Reviewing, editing, and maintaining support services knowledge database., • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users., • Supervising planning and management of location specific projects; i.e., laptop replacement., • Four year college degree required, • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment., • Knowledge and experience with law firm specific applications is required., • Previous employment in a law firm or legal department is preferred., • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity. The anticipated base salary for this position is $110,000 to $130,000