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Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

We’re looking for an Assistant General Manager to join our talented team at The Blues Kitchen. This integral role will steer our renowned venue in delivering operational excellence and seamlessly execute its unique hospitality experience. You will have a natural hospitality flair and demonstrate positive leadership. Working closely with our General Manager, you will support all day-to-day operations of The Blues Kitchen and contribute continuously to develop operational effectiveness and efficiency at the venue with unparalleled attention to detail. Responsibilities: - Collaborate with the General Manager to oversee daily operations and ensure a seamless guest experience. - Assist in managing and leading a dynamic team, providing guidance and support as needed. - Contribute to the development and execution of strategic plans for business growth and profitability. - Support financial management, including budgeting, cost control, and reporting. - Ensure compliance with health and safety regulations, as well as licensing requirements. - Uphold and reinforce The Blues Kitchen's brand values and standards. - Actively participate in the organization's overall success by taking on additional responsibilities as required. About you: - Previous experience in a supervisory or assistant management role in the hospitality industry. - Strong leadership skills, with the ability to motivate and engage team members. - Effective communication and interpersonal abilities. - Understanding of financial management principles, including budgeting and P&L analysis. - Familiarity with restaurant operations, compliance, and customer service best practices. - Ability to thrive in a fast-paced environment and adapt to changing priorities. - Passion for music and experiences offered by The Blues Kitchen. Benefits at The Columbo Group At The Columbo Group, it is our utmost priority to ensure each individual feels supported and valued as part of our teams. Joining our family allows you to access the following: - 50% discount across all of The Columbo Group venues. - Free guestlist to our events and festivals. - Best in-class training and development opportunities - ambitious team members are encouraged to enroll in the prestigious Columbo Academy. - Team get-togethers including an invitation to our renowned End of Year celebration party at the Jazz Cafe. - Pension Plan The award-winning Blues Kitchen is one of London’s most loved and legendary venues. Stunningly beautiful, it is the perfect space to soak up a live soundtrack of timeless blues and soul from world-famous resident musicians. With all American favourites on the menu and an expertly curated selection of the world’s finest bourbon, The Blues Kitchen is one of the UK’s most loved experiences.

Location: Remote (within 1 hour of Central London for occasional meetings and events) Duration: 3-Month Internship Start Date: February About Us: The Lifestyle Awards® is a prestigious event celebrating the best in lifestyle and luxury businesses, including restaurants, bars, health, and beauty sectors. With a rich history of glamour and public engagement, we are expanding our reach both nationally and globally. Join us in this exciting journey as we prepare for our upcoming events and publishing projects. Role Overview: We are seeking a dynamic and passionate Marketing Intern to join our team. Reporting directly to the founder, Jason Gale, you will gain hands-on experience across various projects, contributing to the success of the Lifestyle Awards®. This is a unique opportunity to work closely with industry leaders and gain insights into the world of luxury and lifestyle businesses. Key Responsibilities: Assist in the development and execution of marketing strategies and campaigns. Support content creation for newsletters, social media, and other digital platforms. Collaborate on website updates and maintenance using Wix (experience is a bonus). Participate in planning and organising events, including the prestigious awards ceremony. Conduct market research and analysis to support business development initiatives. Engage with partners and sponsors, ensuring alignment with our brand values. Attend occasional meetings and events in Central London. Requirements: Strong command of English, both written and spoken. Passion for marketing and a keen interest in lifestyle and luxury businesses. Presentable and professional demeanour. Ability to work independently and as part of a team. Proximity to Central London for in-person meetings and events. Experience with Wix or similar website platforms is a plus. Compensation: £400 a month for expenses. What We Offer: Hands-on experience in a high-profile event and marketing environment. Mentorship and guidance from the founder and industry experts. Opportunity to build a network within the lifestyle and luxury sectors. Flexible working arrangements with the ability to work remotely. Opportunity to develop into a permanent role post internship.

Discuss about the needs of the customer and offer guidance on the strengths and weaknesses of the services being offered. Identify and pursue new business opportunities in the money transfer and cargo sectors. Generate leads, make cold calls, and schedule meetings with potential clients. Quote prices, credit terms, delivery dates, and payment arrangements; arrange for delivery and installation where applicable. Build and maintain strong relationships with existing customers to foster loyalty and repeat business. Develop and implement sales strategies to capture new markets and increase revenue. Prepare regular sales reports, including analysis of sales performance and recommendations for improvement.

A Recruitment Manager is responsible for overseeing the recruitment and hiring process within an organization. This role involves strategic planning, managing recruitment teams, and ensuring the company attracts and hires qualified candidates. The role requires a balance between leadership, strategic thinking, and hands-on recruitment activities. Key Responsibilities: Strategic Planning: Develop and implement recruitment strategies to meet the organization's hiring needs. Analyze the workforce plan and determine staffing requirements in line with business goals. Forecast future hiring needs and collaborate with department heads to ensure alignment. Team Leadership: Lead and manage a team of recruiters, providing guidance, training, and support. Set performance goals for the recruitment team and monitor progress. Ensure recruitment efforts are efficient, effective, and compliant with all legal requirements. Recruitment Process Management: Oversee the full-cycle recruitment process, from job postings to candidate interviews, hiring, and onboarding. Work closely with hiring managers to define job descriptions, candidate profiles, and interview processes. Ensure a positive candidate experience throughout the hiring process. Sourcing and Talent Acquisition: Develop creative and effective sourcing strategies to attract top talent across various platforms. Maintain relationships with recruitment agencies, job boards, and other external partners. Utilize data and analytics to track recruitment efforts and improve sourcing strategies. Employer Branding: Promote the company as an employer of choice through outreach, job fairs, social media, and employer branding campaigns. Monitor and improve the organization’s reputation in the job market. Compliance and Reporting: Ensure all recruitment activities are compliant with employment laws, equal opportunity policies, and company standards. Maintain accurate records of all recruitment activities and provide regular reports to senior management. Continuous Improvement: Keep up-to-date with recruitment trends and best practices. Analyze recruitment metrics (e.g., time to hire, cost per hire) to improve efficiency. Adapt recruitment strategies based on feedback and industry changes. Skills and Qualifications: Leadership skills to manage and motivate a recruitment team. Communication skills to collaborate with hiring managers, candidates, and external partners. Strategic thinking to align recruitment activities with business needs. Experience with ATS (Applicant Tracking Systems) and other recruitment tools. Knowledge of labor laws and compliance regulations. Data analysis skills to track recruitment metrics and make improvements. Problem-solving and negotiation skills to handle complex hiring situations. Education and Experience: A Bachelor’s degree in Human Resources, Business Administration, or a related field is often required. Previous experience in recruitment or HR management, often 5+ years, with a proven track record of successful hires. Experience managing teams is often preferred. Conclusion: A Recruitment Manager plays a pivotal role in ensuring the organization attracts the best talent. They combine strategic oversight, leadership, and hands-on recruitment expertise to drive success in the hiring process.

1. Sponsorship Sales Specialist (Commission-Based) We are looking for a driven and results-oriented Sponsorship Sales Specialist to help us secure sponsorship deals for Success Stories Podcast. In this commission-based role, you’ll connect with potential sponsors, negotiate deals, and build lasting partnerships to drive revenue growth. Responsibilities: - Identify, reach out to, and build relationships with potential sponsors and advertisers. - Develop tailored sponsorship packages that align with sponsor goals and our podcast audience. - Pitch sponsorship opportunities and negotiate contracts to close deals. - Track and report sales metrics, ensuring targets are met. - Collaborate with the team to ensure seamless delivery of sponsorship commitments. - Requirements: - Proven experience in sales, sponsorships, or advertising (preferably in media, podcasts, or digital content). - Strong negotiation and communication skills. - Ability to work independently, identify opportunities, and drive results. - A solid network of brands or businesses is a plus. - Passion for personal development, success stories, and podcasting. What We Offer: - 100% commission based with attractive rates for successful deals. - Flexibility to work remotely and manage your schedule. - Opportunity to grow alongside a fast-developing podcast brand. Skills Required: - Sales Expertise: Strong experience in sponsorship, advertising, or media sales with a track record of meeting or exceeding targets. - Negotiation Skills: Ability to create win-win agreements and close deals effectively. - Communication Skills: Excellent verbal and written communication for engaging sponsors and presenting proposals. - Networking: Ability to leverage and expand professional connections to secure leads and partnerships. - Market Knowledge: Understanding of podcasting trends, audience demographics, and brand-sponsor alignment. - CRM Proficiency: Experience with CRM tools like HubSpot, Salesforce, or similar for managing pipelines and leads. - Time Management: Self-motivated with the ability to prioritize leads and meet deadlines. - Creativity: Ability to design attractive and customized sponsorship packages. - Problem-Solving: Quick thinking to address sponsor objections and tailor solutions. - Data Analysis: Ability to analyze audience insights and demonstrate value to potential sponsors.

Company: East Dragon LD Limited Position Title: Sales Administrator (Asian Region) (SOC 4151) Working hours: 37.5 hours Salary: £38,700 - £40,000 Location: 7 A Henriques Street, London, England, E1 1NB Position Summary: EAST DRAGON LD LIMITED is a premier destination for luxurious textiles, clothing, footwear, and leather goods. At EAST DRAGON LD LIMITED, we are dedicated to curating a selection of high-quality fashion essentials that elevate your wardrobe and enhance your personal style. We are seeking a Sales Administrator for the Asian Region, who will play a critical role in supporting and coordinating sales operations to drive growth in online sales markets. The role involves managing orders, maintaining CRM systems, analysing sales data, and ensuring seamless communication between teams, customers, and partners in the Asian markets. Overview We are seeking a detail-oriented and proactive Sales Administrator to join our dynamic team. The ideal candidate will play a crucial role in supporting our sales department by managing administrative tasks, ensuring smooth operations, and enhancing customer satisfaction. This position requires strong organisational skills, a customer-focused mindset, and proficiency in various software applications. Key Responsibilities Process and manage sales orders accurately and efficiently for the Asian market, ensuring timely order fulfilment and delivery. Act as a liaison between customers, sales teams, logistics, and support functions to resolve issues and streamline communication. Maintain and update CRM systems (e.g., Salesforce, Zoho) to ensure accurate customer records and sales data. Generate detailed sales reports and analytics to support decision-making and track performance against targets. Collaborate with the supply chain team to monitor stock levels and coordinate inventory for the Asian market. Support the execution of sales strategies, promotions, and campaigns tailored to regional needs. Conduct market research to identify trends, customer preferences, and opportunities in the Asian region. Assist in resolving customer inquiries, complaints, and issues promptly to enhance customer satisfaction. Coordinate with cross-functional teams (marketing, logistics, and IT) to optimize processes for online sales platforms. Manage documentation and sales-related administrative tasks, ensuring compliance with company policies. Required Qualifications Bachelor's degree in Business Administration, Sales, Marketing, or a related field. Proficiency in CRM tools such as Salesforce, Zoho, or HubSpot. Strong understanding of online sales platforms (e.g., Shopify, Amazon, WooCommerce). Excellent organizational skills and attention to detail. Strong communication and interpersonal skills, with experience working across diverse Asian markets. Proficiency in Microsoft Excel, Google Sheets, and other data analysis tools. Ability to multitask and thrive in a fast-paced, dynamic environment. Multilingual skills (e.g., Korean, Japanese, Chinese, Vietnamese or other Asian languages) are a strong advantage. Preferred Skills Experience with market research and data-driven sales analysis. Prior experience in inventory management and supply chain coordination. Knowledge of Asian regional sales trends and consumer behaviour. Strong problem-solving and process improvement capabilities. How to Apply: Interested candidates are encouraged to submit their updated resume with relevant experience and interest in the role.

Real Estate Agent – Luxury Real Estate Location: London, UK Compensation: Base Salary: Standard Earnings Potential: £35,000+ in your first year including commissions o 30% commission during the review period o 20% unlimited commission thereafter • Bonuses: Performance-based bonuses available Join Our Award-Winning Boutique Real Estate Agency! Step into the world of high-end real estate with The Avenue, an award-winning boutique agency in London. Recently crowned Best Boutique Advisors in London 2024 and listed among the Top 100 globally by the Luxury Lifestyle Awards, we are redefining luxury property transactions with a personal touch. As a family-owned firm, we combine a dynamic, fun, and hardworking culture with the drive to become London’s most exclusive and fastest-growing agency. With plans to expand to Spain, Switzerland, and France, now is the perfect time to join a team that’s going places—literally! Why Join Us? When you join The Avenue, you become part of a close-knit, family-like team that values hard work, results, and financial success. You’ll benefit from: A Results-Driven Environment: Be prepared to work hard, bring results, and be rewarded generously. Exciting Growth Opportunities: With our ongoing expansion, career progression is limitless. Top-Notch Training: We provide all the tools, knowledge, and mentorship to ensure you thrive in the luxury real estate market. Exclusive Listings: You’ll work with the most luxurious properties in London, building expertise and deep client relationships. Your Role As an Agent, you’ll be at the heart of our business, handling some of London’s finest properties and developing strong client relationships. This is not a volume-based role—our focus is on quality, not quantity. Key Responsibilities: Luxury Property Transactions: Manage high-value sales and lettings, including prospecting, viewings, social media marketing, negotiations, and market analysis. Client Advisory: Guide clients through the property sales process with strategic advice and unparalleled service. Real Estate Expertise: Provide insights into property value identification, finance investments, and landlord/tenant communications. Team Collaboration: Work closely with vendors, buyers, solicitors, and fellow associates to deliver seamless transactions. Career Development: Take on leadership opportunities as the team grows, potentially mentoring junior associates. What We’re Looking For We’re seeking a motivated and professional individual who is: Experienced in Sales or Real Estate: Ideally, with 1 year of experience at an agency, or transferable skills in sales. (No experience in real estate demanded) Passionate About Design & Architecture: Someone who respects and admires the beauty of exceptional property design. Hardworking & Driven: Success in luxury real estate requires more than a 9-to-5 mindset. We need someone willing to go the extra mile to meet client needs and deliver results. Eager to Learn & Grow: A hunger for success, respect for hard work, and commitment to a long-term career with The Avenue. Respectful & Client-Focused: Strong interpersonal skills and the ability to build trust with clients. What We Offer Support & Training: From day one, we’ll help you grow with: In-House Sales Academy: Exclusive training to develop your skills and knowledge. Ongoing Mentorship: Learn directly from industry experts and seasoned associates. On-the-Job Learning: Gain hands-on experience with London’s luxury real estate market. Flexible Working Environment: Hybrid Working Model: After the review period, work from the office a minimum of 80% of the time, with flexibility based on business needs. Weekend Work: Required twice a month. Additional Benefits: New Office Location: We’re negotiating for a new premium site in London, offering a modern and collaborative workspace. Wellbeing & Lifestyle Perks: Access to a range of benefits supporting your personal and professional life. Compensation Details • Base Salary: Standard. • Commission: o 30% during your review period o 20% unlimited commission on all sales and lettings thereafter Earnings Potential: £35,000+ in your first year, with no cap on your earnings. • Bonuses: Additional rewards for top performance. Ready to Join Us? If you have sales or real estate experience or not, a passion for luxury property, and the determination to build a lucrative, long-term career, we’d love to hear from you. At The Avenue, you’ll thrive in a supportive, results-driven environment where hard work pays off— literally. Apply now and take the first step toward a luxurious career in real estate!

About Us: SMR Facilities Management is a leading recruitment agency specializing in the hospitality sector. We are embarking on an exciting new phase of growth and expansion, driven by our commitment to providing innovative solutions for our clients and candidates. This is a fantastic opportunity to join a dynamic company and play a pivotal role in shaping our future. About the Role: We are seeking a highly motivated and results-oriented Project Lead to spearhead a critical business expansion project. You will be responsible for the entire project lifecycle, from concept to launch and beyond, ensuring its success and alignment with our strategic objectives. Key Responsibilities: Project Planning & Implementation: Develop a comprehensive business plan for the expansion project, including market analysis, competitor research, and financial projections. Define the scope, objectives, and deliverables of the project, establishing clear timelines and milestones. Secure necessary resources, including facilities, equipment, and personnel. Implement robust project management methodologies to ensure efficient execution and timely completion of tasks. Market Research & Analysis: Conduct thorough market research to identify new opportunities and assess the competitive landscape. Analyze industry trends and client needs to inform the development of new services and solutions. Develop and implement strategies to penetrate new markets and expand our client base. Business Development & Sales: Develop and implement a comprehensive sales and marketing strategy to promote the new business venture. Utilize various marketing channels, including online platforms, social media, industry events, and partnerships, to generate leads and attract new clients. Build and maintain relationships with key stakeholders in the hospitality industry to secure new business opportunities. Operational Support: Assist in the day-to-day operations of the recruitment consultancy, including timesheet management, supplier invoices, etc. Contribute to the overall growth and development of the company by identifying new opportunities and implementing innovative solutions. Qualifications & Experience: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in project management, ideally within the recruitment or hospitality sectors. Strong understanding of the hospitality industry, including current trends, challenges, and talent needs. Excellent communication, interpersonal, and presentation skills. Ability to work independently and as part of a team, managing multiple tasks effectively. Proficient in Microsoft Office Suite and project management tools. Benefits: Competitive salary and benefits package. Opportunity to play a pivotal role in a significant business expansion project. Be part of a dynamic and supportive team environment. Excellent career progression opportunities within a growing company.