Trabajos client account manager en Reino Unido

The Opportunity Hyatt Hotels Corporation seeks an ambitious and relationship-driven Leisure Sales Manager to join our Park Hyatt London River Thames team. In this role, you will be responsible for driving leisure sales strategies to grow revenue across transient and group segments, while upholding the brand’s commitment to excellence and authenticity. * Drive leisure sales strategies to grow revenue across transient and group segments. * Build and maintain strong relationships with leisure travel partners and key accounts. * Identify new opportunities by tracking leisure trends, competitor activity, and travel patterns. * Represent the hotel at trade shows, roadshows, and sales missions. * Partner with marketing to design leisure packages and seasonal promotions. * Collaborate with reservations, revenue and operations to deliver seamless guest experiences. * Monitor account performance and adjust strategies to meet targets. Experience Required: * You are a results-driven sales professional with experience in the premium hospitality segment, ideally within a hotel environment, with strong knowledge of the leisure travel sector. * Strong communication, negotiation, and influencing skills with a track record of driving revenue growth * Demonstrated ability to proactively identify business opportunities and convert leads into long-term partnerships * Professional, adaptable, and client-focused approach to relationship management * Ability to align sales strategies with overall business objectives and contribute to commercial success Experience Preferred: * Exposure to London-based hotels with knowledge of UK hospitality standards and local compliance * Experience using market intelligence tools and CRM systems to manage accounts and track performance * Proficiency in Microsoft Office Suite Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional benefits which include: * 12 complimentary nights a year across Hyatt Hotels worldwide * Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! * Free meals on duty * 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels * Business attire laundered complimentary * Headspace membership and access to our Employee Assistance Programme * Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You are a confident and inspiring leader, passionate about culinary excellence and committed to nurturing talent and driving innovation within a high-performing kitchen team. You enjoy creating unique and memorable experiences through food. About Park Hyatt London River Thames Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace, and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Next steps: Apply today for this Leisure Sales Manager role and start your journey with Hyatt!

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate – like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you’ll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you’ll embrace change, new ideas and have an impact on the future of our firm. We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In this challenging and rewarding role you'll: * Conduct regular face-to-face meetings with stakeholders regarding their debt portfolios * Monitor queries and disputes, ensure the appropriate escalation * Ensure consistent application of the firm’s debt provisioning policy * Ensure that the debtors ledger contains minimal adjustments and where appropriate that overpayments or payments on account are properly returned, applied or cleared * Ensure that there are minimal unallocated cash receipts * Enforce consistent BDO credit control procedures * Review and analyse aged debt against defined metrics * Actively chase all overdue debt within the allotted portfolio and update Partners/Managers as appropriate * Maintain accurate and up to date client notes following conversations with clients, using Workday to record status * Prepare daily / weekly / monthly summary reports * Identify problem debts that require escalation and liaise with Credit Control Manager as appropriate * Where necessary, engage and manage the process of debts that need to go legal * Ensure that bills raised are sent out to clients in a timely manner * Work with the accounts receivable team in respect of cash receipts and remittance details to aid effective and accurate allocation * Ongoing liaison with other credit controllers across the Firm as required (including attending monthly conference calls) * Ensure that credit notes are processed correctly, monitoring reasons for credit notes being raised * Provide client base with monthly statements of account as appropriate * Prepare manual excel template statements when required * Produce copy bills or summary backup if required for clients Requirements * * Professional services experience * Workday experience would be preferred. * Finance and/or Credit Control background. * Excel skills to a competent level. * Supervisory experience of a team. * Excellent written and verbal communication skills and ability to present confidently and convincingly to management * Strong interpersonal skills with ability to both motivate individuals and deal professionally with performance issues * Commitment to delivering exceptional client service to internal and external stakeholders You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #TJ-JB1 #LI-JB1

New Business Manager - Home/Field Based - London Up to £48,000 depending on experience - uncapped bonus potential, company car or car allowance and excellent company benefits In this role, you will be responsible for identifying, securing, and managing key accounts, driving sales growth, and building long-term relationships with our clients. Your ability to understand client needs, coupled with your passion for food, will be key in delivering tailored solutions that exceed expectations. Role responsibility & Key Accountabilities: • To win Commercial new business, with customers whose food spend is between £300,000 to £2m per year, via active prospecting and by managing a pipeline of prospect opportunities., • To build cross functional relationships with prospect customers on your pipeline so that they see Brakes as their next supply partner and approach you when looking to review suppliers., • Achieve and exceed sales and margin targets in line with the National Account New Business budget., • To liaise and influence your cross functional matrix team colleagues to deliver high quality tender submissions within the guidelines of the approvals and procedures process in place, • To work with the new business implementation team and lead the launch of new business wins., • To work within the wider UK group to identify joint opportunities for securing new customers, • To be a proactive member of the National Account team by assisting development of business goals, objectives and strategic initiatives, and supporting colleagues as required. You: You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Required skills and competencies: • Experience in a similar role would be beneficial, • Superb customer relationship and rapport-building skills., • Excellent communication skills, both internally and externally., • High level of structured solution selling and negotiation skills, • Good commercial acumen and knowledge of the key profit levers, • Results driven, • High energy levels and the ability to perform in a fast-moving and pressured environment and deliver to tight deadlines, • Proficient with all aspects of technology when building presentations and evaluating tenders using powerpoint and excel What you’ll get: • A competitive salary, • Huge discount on all sorts of lovely food and award-winning products, • Generous holiday allowance, with option to purchase more, • Recognition awards and Incentives, • Pension, • Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility, • And much more…. Why Brakes? Our Purpose - Connecting the world to share food, and care for one another. With our commitment to ethical & responsible sourcing and sustainability coupled with our award-winning products you will have the might of the Brakes business behind you.

We are seeking a high-performing Account Manager to lead a multi-outlet hospitality operation within a major professional services HQ near Marylebone Station.This is an exciting opportunity to build and shape a best-in-class offering from the ground up, working in a modern, client-facing environment

Senior Client Relationship Manager - Fixed term contract London or Edinburgh Role Overview Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as one team. We are recruiting a Senior Client Relationship Manager to provide client development and relationship management for a portfolio of identified relationship clients. This role is integral to the firm's growth strategy and revenue generation objective and is global in focus, working across Pinsent Masons' entire network and drawing on all available resources across the firm to take all that is relevant of Pinsent Masons to the clients to build long term sustainable relationships. This role is initially a Maternity cover contract - running until February 2027. Our standard working hours are 9.30am-5.30pm, however as an inclusive employer, we are willing to consider any flexible working requests. Candidate Overview We are looking for candidates who ideally hold the following skills and experience: • Extensive previous experience in a client facing key account management role in either a legal setting or other partnership professional service setting., • Experience being the custodian of the Relationship Development plan for identified clients. Ensuring plans are strategically aligned, current, and orientated around the client's objectives., • Proven ability to Identify and creating business growth opportunities out of market developments and hot topics aligned to the firm's strategy and topical market theme, • Able to lead on and drive best practice within relationship development by identifying, developing, implementing and maintaining the most efficient and effective means of working., • An expert in relationship building using strong interpersonal and communication skills to understand and adapt to the needs of clients and colleagues., • Be comfortable acting as a true advisor - challenging preconceptions and ways of working where appropriate, with stakeholders of all levels. What happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow.We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. #LI-BONF

A well-established business is looking for an experienced Key Account Manager with a core focus to network and build strategic relationships across a designated client with the aim to drive sales growth at a global level.As Key Account Manager, your key responsibilities will include:.Developing and

Business Development Manager We are seeking an ambitious and energetic Business Development Manager to join 1000 Mile Travel UK, a leading global host agency, and a brand of CTM. This role is a hybrid position, with a combination of work from home and the London office London. This role will be integral to the growth of the 1000MTG business, generating SME corporate business sales, independent contractor acquisitions, underpinned by 1000MTG/CTM technology suite and global airline and hotel content. The role provides the opportunity to be part of a growing business and covers all sales aspects, supporting implementation and maintaining relationships with those clients. This is a national role and means the UK is your oyster. Your responsibilities will span all sales aspects from creating and managing a healthy sales pipeline to winning and closing this business, supporting implementation, and maintaining relationships with those clients. Additionally, you will provide vital sales support to new and existing independent contractors in our network to help grow their portfolios through your own pipeline and theirs, helping them convert their leads. Who will you be working for: 1000 Mile Travel Group is a leading host agency network in the travel industry, providing support and resources to independent contractors (ICs) and travel professionals, enabling them to thrive in their businesses. As a forward-thinking company, we are dedicated to delivering exceptional service and fostering growth within our network. 1000MTG has two types of clients: the traditional client whom we service and book for corporate travel and leisure travel, as well as the independent contractor (IC’s) who book this travel for their clients. We classify our relationship with our ICs as a forming a partnership with them, and this role is integral in aiding their success from the moment we start speaking. 1000MTG specializes in converting travel careers into businesses and helps those businesses grow. As a forward-thinking company, we are dedicated to delivering exceptional service and fostering growth within our network. 1000 Mile Travel Group was founded by two long-standing travel industry professionals from a bold idea: that experienced travel advisors deserve the freedom to build their own businesses on their own terms, with lifestyle and flexibility at the forefront. At 1000MTG, we exist to help travel advisors and business owners work to live, not live to work, while still benefiting from the technology, support, and community that drive success. Company’s Purpose & Vision: We are deeply motivated to help experienced travel consultants turn their already successful careers into their very own travel businesses and help existing travel businesses grow, all underpinned by the 1000 Mile Travel support network. Responsibilities & Duties: • Able to develop and articulate 1000 MTG’s value proposition for potential customers., • Continually source, generate & secure new corporate business, small to medium lead sourcing, including CTM lead programme, cold calling, face-to-face appointments, and supplier and business networking., • Achieve targets, ensuring every effort is made to win new clients and implement as trading., • Has strong industry relationships and is well-regarded, • Sales & CRM Management with customer account management during implementation, acting as supporting customer continuity with the Travel Expert in a client-facing sales role to win new business., • Ensure sales initiatives and pipelines are aligned with the overall strategic business direction of 1000 Mile Travel, • Create innovative initiatives, which contribute to maintaining and growing the value proposition of 1000 Mile Travel Group., • Monitor, investigate, and provide market intelligence on all competitor activity., • Represent 1000MTG with integrity at relevant industry functions, whilst identifying new opportunities to market 1000 Mile Travel. This includes ad-hoc global internal call requirements., • Work closely with our internal partners, the CTM Sales team, and collaborate with all departments and teams., • Commitment to a minimum level of specific performance goals set out in a Performance Planning and Development Agreement Education and Experience • 3 years of work experience in B2B sales with proven ability to meet or exceed quota., • Demonstrated prior success in selling corporate travel is preferred., • Experience in consultative, solution-based selling., • Strong financial and business acumen., • Excellent written and verbal communication skills., • Ability to work as part of a virtual team. Knowledge, Skills, and Abilities • Proven successful track record in sales within the travel industry., • Understanding the needs of Travel Experts and small to mid-sized customers' value in today's market., • Passion for sales and a demonstrated ability to build and nurture client relationships., • Demonstrated ability to communicate, present, and influence credibly and effectively., • Working knowledge of agency operations to look credible in front of clients and internal operational teams., • Ability to work independently, developing action plans and implementing goals and objectives., • Self-driven and able to work independently with minimal supervision., • Excellent negotiation skills and a high level of business acumen., • Previous experience selling travel technology., • Existing travel supplier network., • Existing customer lead pool., • Not afraid of cold calling and short life cycles of leads., • Excellent written and verbal communication skills., • Excellent time management and problem-solving skills., • Professional manner and appearance., • Strong interpersonal skills., • Strong analytical and presentation skills., • Strong commercial skills., • Account management/partnership experience would be an advantage. Flexible work arrangements are available. Depending on the role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual). CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at .

Account Manager (Temp-to-Perm) Hybrid (3 days in London office) | £32,000 – £35,000 | Immediate Start Preferred Are you a detail-oriented, proactive professional looking to step into a fast-paced role within a rapidly growing company? We’re hiring a Temp-to-Perm Account Manager to support a high-growth logistics and technology business transforming the way parcels are delivered and returned in the UK. This is a fantastic opportunity to join a collaborative, forward-thinking team where you’ll play a key role in ensuring operational excellence, client satisfaction, and continuous improvement across a growing network of partners. About the Role You’ll support the Account Management team with administrative, financial, and reporting duties — ensuring client relationships run smoothly and efficiently behind the scenes. You’ll also help identify opportunities for growth and optimisation within existing accounts. As part of a dynamic environment, you'll need to juggle short-term priorities while also helping build scalable processes for the future. What You’ll Be Doing • Processing invoices and reconciling partner accounts, • Managing financial reporting and budget tracking using Excel, • Maintaining up-to-date internal records and CRM data, • Preparing client-facing performance reports, • Supporting the identification of new site or expansion opportunities via data cleansing, • Carrying out a variety of ad hoc administrative and operational tasks What We’re Looking For • Strong Excel skills (formulas, formatting, data organisation), • Excellent attention to detail and organisational skills, • Proactive attitude with the ability to prioritise and adapt quickly, • A confident communicator who works well in a team, • Experience using databases and reporting tools, • A natural problem solver who thrives in a fast-paced environment 🎁 Perks & Benefits • 26 Days Annual Leave (+ option to buy more), • Vitality Health Care Plan, • Work From Anywhere – up to 4 weeks per year, • Enhanced Parental Leave, • Paid Volunteering Days – give back to your community, • Hybrid Working – 3 days per week in the London office, • Dog-Friendly Fridays – bring your pup to work every Friday! JU128997 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

Verto HR provides specialist HR, training and sourcing solutions to the residential property management industry.Together with our clients, we manage the full spectrum of site staffing from a single caretaker to an expansive, multi skilled team for some of the UK's largest residential developments.W

Account Manager - B2B Creative Communications Agency. A leading B2B creative agency is seeking a confident, organised, and proactive Account Manager to lead client relationships and deliver high-impact campaigns.

Senior Account Manager Client Services (Direct Mail Industry). Pin Point Recruitment is proud to be partnering with a leading organisation in the direct mail and data-driven communications industry, currently seeking an experienced Senior Account Manager to join their Client Services team based in

We’re looking for a passionate and experienced Customer Success Manager. If you thrive in SaaS, love working with enterprise customers, and are excited by emerging tech — this could be your next move. You will: • Own a portfolio of customers across EMEA, driving adoption, retention & growth, • Onboard, train, and partner with customers to ensure long-term success, • Identify upsell opportunities and lead the full sales cycle for non-enterprise accounts, • Collaborate with Account Executives to grow enterprise accounts, • Be the voice of the customer, feeding insights back into product and strategy What we’re looking for: • 3–5 years’ experience in Customer Success or Account Management in Payments or Crypto, • Strong experience managing Enterprise FSI customers, • Strong track record of retention, upsells, and quota achievement, • Experience across EMEA, • Excellent communicator with strong relationship-building skills, • Analytical mindset - able to spot trends and opportunities from customer data, • Curious, adaptable, and resilient - you thrive in fast-moving, emerging markets Nice to have • Knowledge of AML, digital assets, or blockchain/Web3, • Enjoy public speaking and representing at industry events What’s on offer • Competitive salary + share options, • 25 days holiday + birthday off + enhanced parental leave, • Private healthcare & mental health support Recognition One and its client are proud to be equal opportunity employers. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

Digital Account Manager - Digital Planning The company This is a great independent agency who prides themselves on doing things differently and developing and focussed on their employees development which creates an inspiring culture. The role This is a fantastic Digital Account Manager and you will get the opportunity to work across a portfolio of clients. • You will run the day-to-day client needs from a digital planning perspective, • Your focus will be cross digital planning, • Reporting and presenting key findings, • Experience in managing Digital campaigns including paid search, display, programmatic, paid social and emerging platforms, • Huge amounts of enthusiasm and a can-do attitude, • Experience in client management and media planning Apply Now! You can apply for this Digital Account Manager role now by sending us your CV or by calling us now! Don't forget to register as a candidate too. Nicola LeBorgne - Senior Client Partner Sphere Digital Recruitment currently have a variety of job opportunities across Media Planning and Strategy so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID management, stakeholder alignment, and cadence planning. · Control delivery scope, schedule, financials, risks, and quality across all workstreams. · Facilitate customer workshops focused on business and best practice aligned process design. · Be the central point of contact for all delivery matters across internal and customer teams. · Monitor and resolve variances between planned and actual delivery performance. · Ensure readiness for key milestones (e.g., Go-Live, UAT, Cutover) with proactive governance and quality assurance. Customer Engagement & Relationship Management · Serve as the delivery lead and escalation point for the customer. · Build strong relationships with key client sponsors, executives, and decision-makers. · Facilitate customer alignment on project priorities, value outcomes, and roadmap dependencies. · Maintain transparent communication across all stakeholders to foster trust and ensure project clarity. Governance & Commercial Stewardship · Drive adherence to contractual scope and proactively manage change control processes. · Monitor and manage financial performance: delivery burn reports and budget adherence. · Ensure internal delivery hygiene, including timely RAID updates, time entry, and financial reporting. · Contribute to commercial governance and support account leadership in pre-sales scoping and planning. · Maintain governance discipline across multiple engagements, ensuring scope, budget, and risks are well managed and reported. Agile & Methodology Leadership · Champion Konversational's NowCreate delivery methodology, sprint-based execution, and governance cadence. · Ensure sprint planning, backlog grooming, demos, retrospectives, and status reporting are consistently executed. · Identify and embed lessons learned into delivery processes, templates, and frameworks. · Lead continual improvement of engagement playbooks and internal delivery toolkits. Team Enablement & Leadership · Guide and support the delivery team through structured mentorship and day-to-day direction. · Coach and develop team members to strengthen delivery capabilities and engagement outcomes. · Promote a collaborative, high-performance culture across project teams. Experience & Qualifications: · 1-3 years’ experience managing ServiceNow implementation projects. · Strong background in Agile delivery (e.g., Scrum, SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes, and configuration best practices. · Strong understanding of industry best practice (eg ITIL), business process design, Agile delivery models, and ServiceNow NowCreate methodology. · Comfortable leveraging AI tools and accelerators to optimise delivery outcomes. · Committed to continuous professional development and applying best practice improvements across delivery engagements. Core Competencies: · Customer Focus: Builds strong relationships and champions client success. · Delivery Leadership: Owns results with strong attention to scope, timelines, and risks. · Strategic Thinking: Anticipates roadblocks and aligns solutions to business value. · Collaboration & Influence: Builds consensus among diverse internal and external stakeholders, and delivery teams. · Agile Mindset: Fosters adaptability and continuous improvement within the team. · Commercial Acumen: Understands contractual dynamics and delivery economics. · Learning Agility: Continuously seeks improvement and stays current on platform and delivery innovations. · Growth Mindset: Demonstrates strong learning orientation and seeks to develop delivery leadership capability. Key Performance Indicators (KPIs) · Customer Satisfaction Score (CSAT) of 4.5 or above. · On-time and on-budget project delivery. · Accurate and current RAID and governance logs. · Successful execution of governance ceremonies and cadence. · Positive feedback from internal team and customer stakeholders. · Documented contributions to delivery playbooks, templates, and improvement initiatives. Reporting Line Reports to: Head of Engagement Management Location & Travel May require travel to customer sites across the UK and Europe depending on engagement needs.

We are looking for an accomplished Development Project Manager, this is a critical role responsible for leading and driving end-to-end project management of Perm POS retail displays for the Beauty industry. An exceptional project manager with a proven ability to oversee complex retail design projects from inception to completion. Manage projects from the concept phase, finishing of production, invoicing and evaluation of a project. Create costing of equipment from technical drawings, sketches, concepts and designs. Provide new solutions, alternatives for construction or scenarios. Key Responsibilities Project Leadership and Execution: • Serve as the driving force behind all projects, managing timelines, resource allocation, and execution from kickoff to production and in-store implementation., • Lead cross-functional teams (design, engineering, production, operations) throughout the project lifecycle, ensuring seamless collaboration and adherence to project milestones., • Possess a deep understanding of the internal manufacturing capabilities and operations processes, enabling effective project planning and execution., • Implement robust project management methodologies, tools, and best practices to drive efficiency, quality, and on-time delivery., • Continuously evaluate and optimize internal processes related to project requests, sales estimates, pricing strategies, CRM data entry, and other critical workflows., • Implement process improvements to enhance efficiency, consistency, and transparency across the Beauty vertical., • Provide guidance and training to internal teams on process adherence, ensuring a consistent and high-quality experience for clients and retail partners., • Foster strong relationships with existing clients, ensuring high satisfaction levels and exploring opportunities for account growth., • Collaborate with the EMEA Business Unit Director and US Commercial team to align on project strategies and initiatives., • Facilitate communication with retailers on behalf of brand clients, ensuring alignment with retailer visual merchandising guidelines, timelines, processes, and expectations. Key Skills and Experience • Proven experience in development project management of Permanent POS Displays, preferably within the Beauty industry., • Ability to read technical drawings with a good understanding of the production process and materials used, • Demonstrated ability to lead and execute complex, cross-functional projects from start to finish., • Strong understanding of project management methodologies, tools, and best practices., • Excellent communication, relationship-building, and stakeholder management skills., • Ability to work collaboratively in a cross-functional, matrix environment., • Proficient in project management software (e.g., Monday.com), ERP, and Microsoft Office Suite., • Analytical and problem-solving skills, with a keen attention to detail., • Ability to multitask and prioritize in a fast-paced, dynamic environment., • Proactive, self-motivated, and solution-oriented approach

Twenty84 is proud to be partnering with a global capital markets and investment group in hiring a Senior Risk Manager to join their growing London operations. They are seeking an experienced Risk Manager who will be responsible for overseeing the firm’s risk management activities within the futures industry. The ideal candidate will have extensive experience with exchange-traded derivatives, a strong understanding of risk management principles, and the ability to work independently as well as collaboratively to support the firm’s risk mitigation efforts. Key areas of responsibility include: • Monitoring client trades to ensure compliance with relevant regulatory requirements, internal policies, guidelines, and procedures, • Set risk limit parameters in front-end and back-end systems (where applicable), following approvals from the Risk Management team, • Continuously oversee client positions, P&L, and account balances to ensure adherence to risk limits and guidelines established by the Risk Management team, • Conduct comprehensive risk assessments to identify and evaluate potential risks in client portfolios, including market risk, credit risk, concentration risk, and funding liquidity risk, in accordance with the firms Risk Management Policies and Procedures, • Issue margin calls, track their status, and execute force liquidations when necessary., • Prepare regular risk reports and communicate risk-related insights to management, highlighting exposures, trends, and potential impacts, • Participate in incident management processes by promptly identifying, assessing, and responding to risk incidents or breaches Key requirements: • Bachelor's degree or higher in finance, accounting, or a related field, • Minimum of 10 years’ relevant experience in the futures industry, with solid knowledge of exchange-traded derivatives products, • Strong understanding of key risk management concepts, complemented by excellent analytical skills, • Familiarity with WEB ICE, LME-MERCURY, LME PRISIM, and ION XTP Risk JANUS systems (preferred), • Proven ability to monitor trades, client positions, P&L, and manage margin calls effectively, • Familiarity with ICE EU and LME business flows and product types, • Enthusiastic, motivated and capable of working independently or as part of a team, • Proficient in both written and spoken English. In return for your skills, knowledge and commitment the firms are offering a competitive salary and benefits package as well as a hybrid working model (3/4 days in office.) If you feel you have the necessary skills required and are ready to take the next step in your career, please apply today.

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities • Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction, • Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement, • Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics, • Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals, • Develop and maintain customer success dashboards and performance reporting for leadership visibility, • Contribute to revenue growth through incremental expansion within existing accounts (not direct sales), • Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales, • Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings, • Represent the business with professionalism and credibility across client meetings and strategic reviews About You • 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment, • Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments, • Strong technical acumen to act as a bridge between clients and technical teams, • Excellent communication, organisation, and stakeholder management skills, • Commercially minded, data-driven, and comfortable analysing success metrics, • Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up, • Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous

Amazon Advertising - Account Manager £up to £40,000 + Bonus Hybrid - 2 Days in Central London Office This is a brilliant opportunity to join a fast-growing retail media and eCommerce technology business that's redefining how brands succeed on Amazon and other online marketplaces. If you're passionate about driving performance through data, strategy, and innovation - and you love working with exciting brands - this role could be a perfect next step. The Role As an Amazon Advertising Account Manager, you'll manage and optimise retail media campaigns across Amazon (and other retail networks), using both Sponsored Ads and DSP. You'll work directly with senior stakeholders to develop a deep understanding of your clients' business goals, helping them scale through smart, insight-driven advertising strategies. You'll have a hands-on role building, optimising, and analysing campaigns, while also advising clients on how to merge retail and digital strategies for long-term growth. Key Responsibilities • Manage and optimise retail media campaigns across Amazon Sponsored Ads and DSP, • Monitor campaign performance, budgets, pacing, and reporting, • Conduct regular analysis to identify key insights and actionable optimisations, • Lead client communication across email, calls, and in-person meetings, • Create professional, insight-led presentations and reports, • Collaborate with internal teams to achieve campaign goals, • Stay ahead of platform updates, trends, and tools within the retail media space, • 2+ years' experience in retail media or paid media, ideally agency-side, • Hands-on experience managing campaigns in Amazon Ad Console (Sponsored Ads / DSP), • Confident communicator with the ability to explain complex ideas clearly, • Strong analytical skills and experience using Excel / data tools, • Comfortable managing budgets and performance goals, • Commercially aware, client-focused, and proactive, • Competitive salary + bonus, • Hybrid working - 2 days per week in the London office (near The Shard), • 25 days holiday + bank holidays, • Company pension plan, • Private healthcare, • Opportunity to work within an entrepreneurial, supportive environment where every voice is valued Jenny Dunford Executive Consultant Sphere Digital Recruitment Sphere Digital Recruitment is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, religion, gender identity, sexual orientation, disability, or age. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution of the clients’ installation, service, and advanced solutions strategies to exceed client expectations with cost-effective solutions. Also, you will provide project oversight, assisting QCIC’s regional team and partners to ensure client satisfaction, financial performance, and account growth. Travel for this role will be extensive, the successful candidate should expect EMEA travel at least once every 2 weeks. What you will do The PM will sit within our BUILD team reporting into a Senior Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: • Budget & Schedule Management: QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these., • Vendor Management: The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. The PM will be expected to set up and run coordination meetings with vendor PMs to manage project risks and issues, document progress and provide quality assurance across all aspects of the project., • Client and Stakeholder Management: Our typical clients operate in a complex stakeholder environment. The PM will be expected to assist the Account Director/Programme Manager and stakeholders, advising on how to manage and coordinate a wide range of requirements to align with project requirements with internal compliance and governance stipulations., • Troubleshooting: The PM will support the roll-out of Genetec across our client, aiding in the form of procedural documentation whilst managing multiple complex issues at any given time. There will be a requirement to look at outside solutions, make suggestions for improvement and review existing procedures and processes. The PM will be required to develop fall-back plans should the preferred solution be delayed or unavailable through researching, diagnosing, and identifying solutions whilst following escalation procedures both internal and external. What we are looking for • Proven experience in the management and delivery of projects within a corporate security environment. This experience could have been developed either through the integrator market or from client-side career history. This experience must include contract management on projects with a value greater than £1M., • Capable of managing complex stakeholder environments within an operational corporate security environment. Candidates must have the skills and aptitude to make decisions happen quickly and efficiently whilst maintaining the best interests of QCIC and its clients., • Demonstrable expertise in the deployment and management of integrated physical and technical security systems. This will include a comprehensive understanding of the IT, network, and M&E environment that an enterprise-level access control system needs to be successfully deployed into., • Capable of delivering project reports and technical documentation. This should include the generation of documentation such as: Commercial reports (progress against budget and schedule), RAID Logs, Project Dashboards & Change control documentation., • Proven record of successful project management in comparable environments, capable of delivering quality products and outcomes within a complex and time-poor environment., • The successful candidate will be required to be proficient with the Microsoft Office suite including Project, Word, Excel, PowerPoint and the SharePoint platform.

Account Manager – Global Digital Retail Media Company Location: Hybrid (UK-based) Contract Type: Permanent or Contract – flexible for the right person About the Company I’m partnering with a global, fast-growing digital retail media business that’s redefining in-store digital retail media and pioneering the future of retail. This company helps major retailers commercialise their in-store space, connecting brands directly with shoppers at the point of purchase. Entrepreneurial, innovative, and privately owned, they’re in a huge growth phase and are already working with some of the most prestigious retail names in the UK and beyond. The Opportunity We’re looking for an Account Manager to take the lead on one of the UK’s most high-profile and well-loved retail clients. This is a critical role, responsible for the day-to-day running of the account, ensuring smooth operations, excellent communication, and best-in-class project delivery. You’ll report directly to the Client Partnership Director and will be trusted with a high degree of autonomy and ownership to build exceptional relationships, help shape the ongoing success of a flagship client partnership and have a tangible impact on the growth of the business. This role could suit someone from a media, creative agency, or retail background who thrives in a dynamic, entrepreneurial setting. Key Responsibilities • Oversee all day-to-day activity across a flagship retail-media programme, from campaign delivery to operational efficiencies and client satisfaction., • Take full ownership of the end-to-end delivery of multiple projects and campaigns simultaneously., • Build and nurture strong relationships with senior client stakeholders., • Act as the key point of contact, ensuring proactive communication and smooth collaboration between internal teams and the client., • Identify commercial opportunities to grow the account and add value., • Work with cross-functional teams (creative, operations, tech, and data) to deliver outstanding results., • Keep projects on track, on budget and on brief., • Support strategic planning and bring fresh thinking to campaign and partnership development. What We’re Looking For • Proven experience in account management or project management, ideally within B2B, digital media, or agency environments., • Excellent communication and stakeholder management skills., • Strong organisational ability, able to manage multiple priorities in a fast-paced setting., • Commercially astute and confident understanding targets and basic reporting., • A self-starter who thrives on ownership, accountability, and making things happen., • Comfortable working in a fluid, entrepreneurial environment where flexibility is key., • A relationship builder with a positive, can-do attitude and genuine passion for great work. Why This Role? • Join a cutting-edge global business at a hugely exciting stage of growth., • Partner with one of the UK’s most respected and recognisable retailers., • Enjoy full autonomy and the trust to make decisions and drive success., • Be part of a collaborative, innovative, forward-thinking team shaping the future of retail media., • Flexibility to work on a contract or permanent basis, depending on your preference., • Brilliant culture and flexible working arrangements.

There’s a permanent opportunity for you here as a Data Centre Site Manager to join one of our new data centres in the Hayes, West London area To provide leadership, support and take ownership of the data centre maintenance team; to coach and develop team members; to maintain effective support across the business in the provision of all Dalkia’s services; to maintain technical consistency, operational and technological advancements and growth across Dalkia’s offerings; to implement the strategy for the maintenance team in line with business objectives. The Role • Lead, coach and support team members within the function., • Effectively manage team members from entry to exit., • Maintain and conduct effective quarterly and annual performance reviews with team members in line with the HR strategy., • To develop individuals to achieve the required accreditations and standards., • Identify, monitor and maintain resources required within the data centre maintenance team., • Own, monitor and manage PPM and reactive maintenance tasks (requests, incidents, changes, problems and project-related work) and ensure they are appropriately owned and communicated to our Client., • Manage, monitor and review the systems, processes and tools required within the function to enable an efficient and consistent service in conjunction with the Dalkia Account Manager and Site Supervisors., • Maintain good practice within the function and lead improvements within the function in terms of services, systems, processes and tools., • To act as the escalation point for data centre maintenance-related enquiries and co-ordinate resolution and communication., • To ensure excellent customer service is demonstrated and embedded within the team., • To liaise and co-operate with management in achieving the organisational goals., • To maintain the integrity of our Clients Data Centre in Hayes, • To manage the building M&E infrastructure including, Physical security, Power management, Air conditioning/cooling, Fire detection/suppression and the Building Management System (BMS), • To ensure the necessary processes and procedures exist for PPM and reactive maintenance are best practices within the data centre environment, • Responsible for the development and implementation of all processes and procedures relating to working practices within the data centres, in accordance with our existing ISO and Health and Safety policies, • Work with senior management to propose, agree and deliver best practices within the data centres, • Work with senior management to propose, agree and deliver ongoing design, development and planning for further development and improvements of the data centre, • Monitor and manage the permit-to-work-based process for work at the Data Centre, • Accountable for resolving incidents relating to the M&E infrastructure to ensure the integrity of systems within the Data Centre for both Dalkia and our Client, • Responsible for arranging the decommissioning of redundant mechanical and electrical systems as deemed necessary by the Client, • Responsible for producing small works quotations for associated reactive maintenance work Hours of Work • Monday-Friday, 8am-5pm Benefits • Additional earnings available through overtime - if wanted, • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year – you will also get an additional day off for your birthday, • Pension with matched contributions between 6-8%, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Qualifications and Experience Required • Electrical NVQ Level 3 or equivalent, • Electrical – 18th Edition, • Electrical Inspection and Testing, • AP15, • FGAS would be desirable, • Effective people management skills from entry to exit, • Ability to demonstrate Leadership, • Ability to build and maintain effective working relationships, • Ability to innovate, adopt and implement new ideas, • Ability to make effective and measured decisions and implement where necessary, • Ability to be responsive to change and act accordingly, • Coaching skills, • Ability to conform and apply consistently Dalkia’s processes, procedures and policies, • Excellent organisational skills, • Excellent long-range planning skills, • Maintain continuous professional development (Plus functional/technical skills), • 5 years experience in Data Centre management, • Professional qualifications in function, • Excellent understanding of ISO certifications At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you

The Technical Presales Engineer at Teceze plays a pivotal role in designing, positioning, and articulating modern digital workplace solutions for clients across industries. This role combines technical expertise, consultative solutioning, and client engagement to help customers modernise their end-user environments through EUC modernization, Device-as-a-Service (DaaS), automation, and AI-driven employee experience platforms. You will collaborate closely with the sales, delivery, and engineering teams to build technically sound, cost-effective, and scalable solutions — covering device lifecycle management, ServiceNow workflows, smart lockers & vending automation, field support operations (FSO), TechBar setups, DEX analytics, and conversational AI agents. Key Responsibilities 1. Solution Design & Architecture • Lead technical presales efforts for EUC, DaaS, and Digital Workplace solutions., • Design device lifecycle management frameworks — from procurement to retirement (IMACD, asset management, patching, disposal)., • Architect DaaS models incorporating OEM/vendor ecosystems, cloud provisioning, and endpoint management tools (e.g., Intune, SCCM, Autopilot, JAMF)., • Create ServiceNow-based workflows for incident, request, change, and asset management processes., • Design and integrate smart locker and IT vending machine solutions for self-service device issuance and return., • Support TechBar and FSO (Field Support Operations) solution rollouts — defining capacity, technology stack, staffing, and user experience models., • Incorporate DEX (Digital Employee Experience) metrics and analytics tools (e.g., Nexthink, Lakeside, Aternity) into proposals., • Develop automation and AI agent use cases using chatbots, ServiceNow Virtual Agent, and custom LLM-based assistants for IT support automation. 2. Presales Engagement & Bid Support • Partner with account managers and solution architects to develop technical proposals, RFP/RFI responses, and customer presentations., • Conduct detailed requirements gathering sessions and translate business needs into technical solutions., • Demonstrate Teceze’s solution capabilities via POCs, demos, and workshops., • Build solution cost models, BoMs, and support effort estimates with delivery input., • Ensure proposed solutions align with client SLAs, scalability, security, and compliance requirements., • Participate in client pitches and provide technical leadership during bid defence sessions. 3. Technology Expertise & Demonstration • Stay current with EUC and workplace innovations — including automation platforms, AI agents, and DEX solutions., • Develop and maintain demo environments, showcase labs, and accelerators for device lifecycle and digital workplace automation., • Present technical roadmaps, migration paths, and modernization journeys to clients., • Benchmark Teceze’s offerings against competitors and articulate differentiators clearly. 4. Collaboration & Handover to Delivery • Work closely with delivery and engineering teams to ensure smooth project transitions., • Create technical design documentation (HLD, LLD) and assist during early implementation stages., • Validate that proposed solutions are deliverable within timelines and cost parameters., • Provide technical mentorship to delivery and field teams where required. 5. Automation, AI & Innovation • Lead design of AI and automation-enabled workplace support ecosystems, integrating chatbots, self-healing tools, and predictive analytics., • Recommend technologies to enhance operational efficiency and user experience (ServiceNow, Microsoft Copilot, Power Automate, UiPath, etc.)., • Define KPIs for AI-driven IT support (deflection rate, FCR, MTTR reduction, DEX improvement)., • High-quality technical solution documentation for proposals, • Accurate scoping and cost estimation for all presales engagements, • Positive customer feedback and technical win rate in bids, • Successful proof-of-concepts and pilot deployments, • Innovation input into Teceze’s EUC / DEX service portfolio Education • Bachelor’s degree in Computer Science, Information Technology, or related field, • ITIL Foundation (mandatory), • Microsoft Certified: Modern Desktop Administrator / Endpoint Manager / Intune, • ServiceNow Certified System Administrator or Implementation Specialist, • Certifications in DEX platforms (Nexthink, Aternity, etc.) preferred, • 6–10 years of experience in technical presales, solution architecture, or consulting within IT Infrastructure or EUC domains, • Proven experience designing and delivering device lifecycle management and DaaS solutions at scale, • Hands-on exposure to ServiceNow ITSM/ITOM, asset workflows, and integration, • Experience with smart locker / vending machine integrations for IT hardware logistics, • Knowledge of FSO / TechBar models, resource planning, and IT support automation, • Familiarity with DEX analytics, AI virtual agents, and automation in workplace support, • Ability to translate complex technical solutions into business value propositions, • Strong presentation and communication skills, especially for C-level and enterprise clients #teceze

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The role of Consulting Director in Unit 42 is a senior-level consulting position. The individual will be responsible for the day to day delivery of our threat-led and technology driven cyber security consulting services through leading and directly overseeing a team of Consultants. This person will have experience in developing teams and working with sales and domain leaders. The Consulting Director will work with a dedicated Regional Business Development Manager (BDM) and Customer Success Manager (CSM) to deliver pitches and prepare proposals to win new business and manage client relationships. We are seeking an individual who is passionate about cyber security and making a difference. You will be a continuous learner and have a sound knowledge of emerging cybersecurity trends and technologies. The individual serves as a trusted advisor to clients, is dedicated to delivering technical consulting services to an exceptional standard, thrives in a fast paced team environment, and advocates for innovative approaches to deliver the best outcomes for our cross-sector clients. Your Impact • Oversee the delivery of our proactive consulting services, ensuring their consistency, quality and highest level of customer service, • Provide hands-on, expert-level proactive Security Operations Center (SOC) assessment and transformation services to clients and deliver findings to CxO and/or Board of Directors, • Work with the BDM and CSM to perform pipeline generation activities, • Lead scoping and services overview conversations with clients for prospective engagements in area of expertise, presenting with credibility and authority, clearly articulating various approaches and methodologies to audiences ranging from highly technical to executive personnel, • Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for the Unit 42 proactive services practice, • Drive innovation in Unit 42’s proactive offerings, by leading and managing the consulting team and collaborating with cross-functional teams to bring new capabilities and services to market that leverage Palo Alto Networks products, • Manage the productivity of a team through attainment of utilisation targets, • Collaborate with peers and leaders across Unit 42 to drive operational and practice development goals, • Recruit and onboard world class talent to support our growth goals, • Support the professional growth and development of our consultants through training and technical enablement, • Foster and maintain a culture that attracts and retains smart, kind team members dedicated to executing with excellence, • Identify and execute strategies for service development, enablement, and product adoption, • Cultivate and maintain relationships with key clientele to increase awareness of Unit 42’s’ capabilities and provide on-demand expertise for client needs, • Amplify Unit 42s’ presence and credibility in the marketplace through thought leadership, including via speaking engagements, articles, whitepapers, and media exposure Qualifications Your Experience • 10+ years of hands-on experience delivering a wide range of cybersecurity consulting services, including at least 4 of the following 8 for global enterprise customers, • Security operations (highly preferred for this position), • Application security (including AI), • Cloud security, • Red & purple teaming, • Cybersecurity risk assessments, • Cybersecurity strategy & transformations, • Cyber crisis management, • Zero Trust, • Experience as a senior-level team leader including overseeing other principal, senior, and mid-level analyst/consultant teams, • Able to split your time across commercial support, client delivery, team leadership, individual mentoring, and technical expertise and skills maintenance activities, • Strong presentation, communication, and presentation skills with verifiable industry experience communicating at CxO and/or Board of Directors level, • Client services mindset and exceptional client management skills, • Public speaking experience, demonstrated writing ability, including technical reports, business communication, and thought leadership pieces, • Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent relevant experience or equivalent military experience to meet job requirements and expectations, • Professional industry certifications such as CISSP, CISM, and other leading industry certifications in line with our services portfolio The Team Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

M&E Account Manager Prestigious Commercial Building £75-80k Salary Central London Healthcare Pension Our customer are one of the leading property & real estate organisations globally, with a number of high profile buildings under management and across a range of sectors including financial services & corporate, healthcare, managing agent and heritage among others. Due to an internal promotion at a long held account in Central London (Zone 1) they currently seek an account manager to take charge of M&E delivery across planned & reactive maintenance for a corporate HQ building, as well as driving projects and extra works. Guideline salary for this position is circa £75-80k basic as well as associated benefits including healthcare, pension scheme, etc. Candidates must be fully qualified in an engineering discipline (mechanical, electrical), ideally through a recognised apprenticeship, and have at least five years demonstrable experience as a contract or account manager within M&E maintenance on the service provider side. Experience with similarly high-profile or demanding client accounts is essential, while experience within listed / heritage assets is ideal. Particular duties will extend to: • Contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance, • Daily management of the Engineering team including compliance, disciplinary processes and procedures., • Direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices., • Complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client., • Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems., • Liaise and keep informed both the client and line manager on all aspects of contract problems (defects & deficiencies)., • Ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio., • Ensure quality is maintained throughout the facilities., • Ensuring business policies and processes are effectively communicated, and implemented within the contract., • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence., • Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues., • Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded., • Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met., • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts., • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward., • Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate., • Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Experience Required • Experience in Facilities Management industry, • Must have progressed from an "on the tools" mechanical / electrical engineering role, • Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives., • Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable., • Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)., • A good level of English and Mathematics required., • Strong organisational and communication skills with the ability to prioritise workloads., • Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. This is a fantastic opportunity to work on a prestigious account for a corporate HQ, well served by public transport links into a main-line rail station. As such it will suit an ambitious and enthusiastic account manager with a technical background, keen to further their career with an industry leader.

📢Full Job Description: ___ (May to need be accessed via Desktop or our Careers website: )📢 Role: Associate Director 📍 Location: Birmingham Or Manchester Or Leeds Or London ⏰ Full Time - Permanent 🏢 Directorate: Land Assembly (Utilities) 💼 Salary: Competitive About Us: Ardent is the UK’s leading provider of land, consent management, and stakeholder engagement services, supporting major infrastructure and regeneration projects from concept to delivery. We are passionate about delivering life-improving change for communities and future generations. Role Purpose: The Associate Director will work as a Project Account Manager in the Land Assembly team supporting Project Directors in delivering land assembly services for nationally significant projects. The role provides strategic and technical input across land acquisition, compensation, programme management, and stakeholder engagement. The Associate will manage day-to-day project delivery, lead the team, maintain clear client communication, and contribute to financial and programme management, ensuring compliance with statutory requirements and best practice. This position provides the opportunity to further develop expertise in compulsory purchase, land rights, and compensation, while contributing to the growth and reputation of Ardent’s Land Assembly Directorate. Key Responsibilities: • Project Delivery: Manage projects and project teams alongside the Project Director, ensuring project delivery and outcomes are met. Exceed client expectations through client delight scores and maximize team performance., • Communication: Liaise with landowners and handle public enquiries to strengthen stakeholder relationships and improve public trust, resulting in smoother project delivery and reduced conflicts or delays during examination., • Project Hygiene: Lead the financial requirements for the project, ensuring invoicing, debts, and time sign-off are completed on time. Exceed forecasted commercial performance for the project and support the directorate and business WIP and debtors KPIs., • Technical Knowledge: Lead and support the delivery team with technical advice and provide guidance to clients regarding DCO/CP processes and compensation. Deliver instructions effectively and efficiently, building client and stakeholder confidence, and ensuring fair, timely resolution of claims., • People Leadership: Act as a coach/mentor to team members. Engage in line management and provide technical advice/CPD to increase the team's knowledge base and performance. Improve staff knowledge to handle more complex work, enhancing team retention and engagement scores., • Growth: Engage in business development and cross-selling to support the wider growth of the team and business. Expand instructions or bring in new clients to secure further revenue and deliver against forecasts. Skills & Experience: • Relationship Building: Experienced in building effective working relationships with clients and stakeholders, both internally and externally. Enhance cross-functional teamwork and faster, more aligned decision-making, leading to increased project efficiency and improved collaboration., • People Leadership: Strong leadership skills to inspire, develop, and empower high-performing teams. Lead an engaged team, increase productivity, and create a culture of trust and accountability at both project and team levels., • Market Knowledge: In-depth knowledge of the Utilities Infrastructure market and awareness of policy changes. Provide sound technical advice to clients, improving client delight scores and fostering repeat business., • Technical Expertise: Knowledge of DCOs, CPO/CA processes, compensation framework, stakeholder engagement, and negotiation. Exceed client expectations by finding solutions and efficiencies to deliver major infrastructure projects on time or ahead of schedule. Lead complex negotiations and secure agreements., • Interpersonal Skills: Excellent interpersonal skills and ability to communicate effectively verbally and in writing to various audiences. Clear and concise communication leads to successful project outcomes and reporting., • Project Management: Experience in managing land programmes, risk registers, and commitment registers. Clear tracking of obligations and risks supports robust project governance. Pay Range and Compensation Package: ✨ Hybrid working ✨ 25 days of annual leave (with options to buy or carry over) ✨ Enhanced maternity and paternity pay ✨ Company pension scheme ✨ Benenden Health Care (mental health support, 24/7 GP services, physiotherapy, optical and dental cover, personal accident protection) ✨ Cycle to Work scheme, electric car leasing, recognition awards, long service leave, discretionary annual bonus scheme Equal Opportunity Statement: 🌈 We’re proud to be an equal opportunities employer, and we’re passionate about creating a workplace where you’re empowered to bring your authentic self to work every day. We are committed to building a diverse, inclusive team where everyone belongs. We welcome talent from all backgrounds and actively encourage applications from underrepresented groups. 🚀 If you’re ready to grow with a business that’s scaling rapidly and making a real impact, you’re in the right place!

An exciting opportunity has arisen for a client facing Senior Qualitative Research Executive to join our fast growing and award-winning agency. Our qualitative offer has grown considerably, and we are looking for another fantastic qualitative researcher to contribute to our continued success. About Opinium: MRS 2024 & 2021 Agency of the Year. Winner of the MRS best place to work award three times, the Drum Best Place to Work 2018 & 2019, and the 2019 Women in Research Best Agency to Work Globally. Opinium is a strategic insight agency, that truly puts its people at the centre of everything they do. Across our four offices in London, New York, Amsterdam and Cape Town, we help our clients harness the power of insight on a global scale to build, grow, promote and make strategic business decisions. We also use Opinium for good, working with multiple charities and volunteering. Our culture: We really believe we have a unique culture which provides a stimulating, challenging and rewarding workplace whilst providing a supportive environment and focus on the wellbeing of our people. “When measuring success, revenue growth and employee wellbeing should go hand-in-hand. It’s the only way to build an insight agency that clients want to work with. We’ve placed our people where they rightfully belong: at the heart of our business.” James Endersby, Opinium CEO, Chair designate of the Market Research Society (MRS) Your opportunity: This is an exciting and challenging role amongst a small, passionate and energetic team of qualitative specialists with great scope for development. We’re looking for someone who has a real passion for qualitative research and is dedicated and motivated by understanding human behaviour. As you learn, grow and develop you will take on more and more responsibilities, including end to end management of projects, as well as account management and business development. You will be actively involved in working on projects across all of our practice areas, from Brand, Communications and Product through to Political and Social and Thought Leadership. There will be lots of variety in the topics you research, the audiences you conduct research with and the methodologies you’ll use to get to the heart of our client’s objectives. You might be joining our team of five qualitative specialists in London, but they won’t be the only researchers that you’ll work alongside. You’ll also be involved in mixed-method projects, working closely with quant-only researchers across each of our global offices. Person specification: We are looking for someone who is motivated, curious, resilient, creative, authentic and are keen to learn, grow and develop their career at a top agency. You thrive as part of a team but are also confident working on tasks assigned to you. You relish the opportunity to help grow your accounts and the agency. You are passionate about qualitative research and insights, as well as building close collaborative relationships with both colleagues and clients. • Enthusiastic, with a flexible ‘can do’ attitude and a desire to develop and contribute to the agency’s financial success, • A strong team player who has the confidence and ability to make their mark in a small team, • Comfortable in a fast-paced and dynamic environment, • Has a genuine curiosity and passion for understanding human behaviour, • Has experience with a mixture of traditional and more innovative qualitative research methods, • Thinks creatively about qualitative methods and how to apply them, • Confident moderating both online and face-to-face focus groups and in-depth interviews, • Enthusiastic about engaging and building great rapport and relationships with clients, • Interested in and willing to embrace new tools and methodologies, • Highly developed organisational and time-management skills, • Proven ability to meet tight deadlines, • An excellent eye for detail, • Proactive and clear communication skills, • Good proficiency in Word, Excel, PowerPoint and Google Slides (bonus) After a thorough onboarding and training programme, and as you progress in the role, some of the general tasks and responsibilities you can expect in this role as a senior qualitative research executive will include: • Designing sample frames for qualitative recruitment, • Building relationships with suppliers and negotiating costs for services, • Writing recruitment screeners, • Briefing teams on recruitment, overseeing recruitment and quality-checking recruits against set hard and soft quotas., • Supporting with project logistics and coordination – including fieldwork scheduling and online community scripting, • Designing discussion guides design for interviews, focus groups and online communities as part of a team, • Moderating both online and face-to-face focus groups and interviews, • Leading day-to-day communication with suppliers and clients, • Using qualitative platforms such as Recollective, Miro and CoLoop to host and analyse research findings, • The ability to turn findings into actionable insights and recommendations for clients, as part of a project team, • Writing PowerPoint and Word reports as part of a team – including designing clear and visually appealing slides, creating powerful case studies, • Quality checking reports, • Preparation for debriefs / presentations, • Attending client meetings / pitches / intro calls, • Contributing ideas for new proposals Experience: • At least 2.5 years of agency experience at a qualitative agency or a qualitative team within an agency What we offer you: We have a wide range of wellbeing tools and initiatives so that you can be your best inside and outside of work. • A thorough onboarding and training programme and the tools, resources and support you need to succeed and grow, • A career manager (who invests in and looks after your career), • A truly flexible work environment, hybrid working with a focus on prioritising work-life balance (Monday and Wednesdays office-based as a minimum), • A fun, inclusive and thoughtful company culture with a vibrant social calendar including regular agency drinks, our monthly lunch, social events and parties, • Competitive salary, annual leave, and an excellent pension scheme, • Benefits including life insurance, critical illness insurance, dental insurance, Bike to Work scheme, Season Ticket Loan, generous savings plans and a monthly wellbeing allowance (£60 per month e.g. gym, sports club, language classes), volunteering days, pre-paid vouchers for annual flu jab/eye test, annual health assessments, flexi start/leave, birthday come-in-lates or leave-earlies, WFH equipment allowance. Unfortunately, we are unable to sponsor VISAs so candidates must have the permanent right to work in the United Kingdom. Equal opportunity employer: Opinium is committed to a work environment that is inclusive to all and free of discrimination. We are an equal opportunity employer without regard to race, colour, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression and genetic predisposition. And finally, don’t just take our word for it: "Opinium doesn't just talk about development – they actually do it. You're encouraged to take on new challenges and your contributions genuinely matter" Rania Benameur, Research Executive, MRS Representation in Research Steering Group Member and Significant Insights Global 30 under 30 honouree. If you think this role is for you, send your CV and cover letter to Thanks! Our Recruitment Candidate Privacy Notice can be found ___.

Who We Are: The Heathrow Shared Apprenticeship Scheme team are looking for a new Manager to join our growing business. Whilst we operate the apprenticeship programme at the airport. K10 Apprenticeships are at the forefront of an innovative approach designed to increase the number of skilled workers within the construction, utilities and infrastructure industries. Working with sector leading brands like Heathrow Airport, Thames Water, Mace and others, K10 are the UK’s largest Flexi-Job Apprenticeship Agency (FJAA) delivering pioneering, high-quality apprenticeship programmes that enable communities to access life changing opportunities. Who we’re looking for The role is essentially recruiting, employing, and line managing apprentices, managing client relations, HR processes, coordinating your current and future vacancies, as well as internal operations. We are looking for someone who is confident, self-motivated and has a passion to perform and deliver strong account and people management. You will be energetic, empathetic and enjoy driving others to reach their potential. We are a people-centric business, so the successful individual will be required to display natural leadership abilities whilst helping to support and develop our apprentice’s as they progress through their qualification. The role requires · The recruitment, vetting and management of your own team of apprentices. · Creating and maintaining relationships with apprentices and the organisations with which we work. · Ensuring that each apprentice and partner organisation are fully supported on each step of their apprenticeship journey. · Mentoring and supporting your apprentices to help them achieve their potential. · Management through weekly communication to ensure effective oversight of the apprentice’s workplace performance, weekly pay, timekeeping, attendance and college performance, addressing any issues as they arise. · Programme management of host and partner organisations. · Regular face to face site visits to support the apprentice throughout their journey. · HR management to include carrying out disciplinaries where necessary and ensuring formal process is followed. · Liaising with college assessors as necessary. · Assisting with new business creation. · Monitoring of all necessary documentation and working protocols. Specific experience, abilities and attributes · You will be working with an experienced, supportive, energetic team that are experts in their field so working as part of a team must come naturally to you. · You must be excited by working in a fast-paced and creative environment and display a real drive to succeed. · You will be responsible for your own business area so you must have an eye for detail with a focus on delivering excellence through apprentice development whilst confidently building relationships with our client network. · Time management & organisational skills come naturally to you. · You will be confident in managing a remote workforce and in embracing your clients as partners. · An understanding of the construction and infrastructure sectors would be beneficial but not essential. · You will be identifying talent for business-critical roles, ensuring that these individuals are excited by the apprenticeship route & regard K10 as their employer of choice. · Will be based at Heathrow Academy Benefits · A competitive salary with room for growth and regular bonuses · Enhanced pension scheme · Enhanced holiday entitlement · Private healthcare · Cycle to Work scheme · Free staff parking / Great public transport connections · Discount across the airport with LHR ID · Access to Heathrow Gym · Various professional training programmes Job Type: Full-time Pay: £30,000.00 per year Schedule: · 8 hour shift · Day shift · Monday to Friday Education: · A-Level or equivalent (preferred) Experience: · Recruitment: 1 year (preferred) · Management: 1 year (preferred) • Work Location: In person

JOIN OUR JOURNEY Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent. Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, evidenced by being a Campaign ‘Best Place to work’ for the last 5 years in a row, Campaign's Independent Agency of the Year 2024 and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People-First agency and widely awarded including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites. Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA Mattresses, Save the Children, Mind, Guide Dogs, , Alzheimer’s Society, RNLI and Clearscore. OUR VALUES • Commit to Doing the Right Thing (Act with integrity and accountability), • Help People Flourish (Invest in people), • Dig Deeper to Understand Better (Data driven curiosity) OUR COMMITMENT TO YOU Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year celebrations. On top of that, we offer extra benefits, which make life at Medialab even more rewarding: • Time to Unwind – 22 days holiday (+ Christmas holiday closure), birthday & mental health day off, holiday buying scheme, flexi-hours and work abroad scheme., • Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment., • Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support., • Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and unlimited free professional counselling., • Supporting Families – Enhanced parental leave, flexible working and life assurance., • Giving Back – Paid charity days and sustainability initiatives., • Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture. YOUR NEXT CHALLENGE We are hiring for a Digital Account Director to play an integral role within one of our Client Planning teams, requiring deep experience and understanding of digital paid media, specifically Paid Social, Display and Online Video. This role will serve several key clients across various digital channels, including but not limited to paid social, display, and online video strategy and activation. This role requires a strong understanding of how to plan, set up, and monitor digital campaigns, as well as a working understanding of data analysis and insight techniques and a competent level of general marketing and creative processes. The position offers significant room for growth and career progression, with training provided to cover any knowledge gaps. Experience in direct response (DR) objectives is essential, with experience in upper-funnel brand awareness objectives important. Along with strong digital technical skills, you will be client-facing and adept at presenting strategic plans and leading campaign activation and reviews. You will help develop effective ways of working, managing, motivating, and training Digital Managers and Executives. WHAT YOU’LL BE DOING • Accountable for social and programmatic strategy and media plan activation across your key clients. As well as providing consultation on sizeable digital briefs across the wider Client planning team, where needed., • Taking ownership of client accounts, including sharing strategic opportunities, creating and presenting yearly forecasts & plans, day-to-day campaign management, preparation and delivery of post-campaign analysis, and client engagement., • Responsible for ensuring Digital Managers and Executives deliver best-in-class client leadership, alongside the Client Planning teams, and best practice digital activation for all clients, through ownership of in team training, process management and consultation., • Quickly learning about and adopting Medialab’s data driven approach to media, and our high levels of client service, being a resourceful and independent thinker and problem solver, • Deliver accurate and detailed media plans and yearly forecasts across digital channels, including Paid Social, Display and Video. Including providing reasoned rationale and performance projections based on client/platform data., • Presenting strategic recommendations to clients to help them achieve their long term objectives, whilst also continuing to raise the bar and constructively challenging media plans to drive growth for clients., • Working with in-team Digital Directors to support Operational & Strategic projects including; training, process, partner relationships, product testing & onboarding, measurement, thought leadership and best practises. THE SKILLS YOU WILL BRING • Experience of activating Paid Social, Display and Video strategy to the highest standard. Including experimentation and an understanding of best practice in key platforms., • Experience delivering these campaigns through social platforms, and the Google stack, including DV360. Experience with programmatic partners is desirable., • Deep knowledge and proven performance utilising key digital platforms; including but not limited to Platform Business Managers, Google Campaign Manager, and Google Analytics., • Deep understanding of digital performance to analyse clients’ historic and current activity to inform your media recommendations., • Ability to communicate complex topics with clarity, confidence and conviction, to both specialist and non-specialist audiences., • Highly numerate and able to set and monitor budgets across multiple campaigns., • Adept at juggling multiple projects for multiple stakeholders.

We are looking for a Senior Strategic Accounts Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our clients in the UK. The Strategic Accounts CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote. Responsibilities: • Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process., • Develop a trusted advisor relationship with key accounts, mainly with C-levels., • Generate revenue though up-selling and cross-selling existing accounts., • Proactively identify expansion opportunities in addition to any red flags., • Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs., • Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices., • Build and maintain strong and long-lasting client relationships. Requirements: • At least 4+ years of experience in strategic account management, • Proven track record of managing and growing large enterprise accounts, • Prior B2B experience in a software, logistics or SaaS company preferred., • Proven ability to manage multiple projects at a time., • Experience in generating revenue by expanding on an existing book-of-business., • Experience in delivering client-focused solutions based on customer needs., • Strong analytical skills with the ability to present data and trends to internal and external clients., • Excellent verbal and written English communications skills., • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels, • Excellent listening, negotiation and presentation skills., • BA/BS degree or equivalent preferable., • With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

Project Delivery Manager Introduction 4GLOBAL is a data, services and software company that partners with governments, cities, fitness operators and sports bodies to maximise return on investment in sport, leisure and physical activity programmes. Our strength lies in leveraging proprietary data, technology and strategic expertise to help clients boost participation and deliver measurable health, social and economic outcomes. We operate through two core business units: • Sport Bodies: Supporting international, national and regional federations to develop strategy, assess impact and strengthen governance and performance., • Operators: Partnering with global health & fitness operators, local authorities, leisure management systems and equipment suppliers to grow participation and improve outcomes through data-led decisions. Our clients include governments (such as the UK Government and Sport England), cities (including Neom in Saudi Arabia and Manchester, UK), sporting federations (like the International Olympic Committee), and public and private health & fitness operators (such as The Gym Group and Places Leisure), all committed to tackling inactivity and increasing participation. Our vision is to create a world where data-driven decision making transforms how communities engage with sport and activity, guiding more targeted investment and driving improved population health. To support this, we’ve built a GDPR-compliant, AI-powered data intelligence platform that hosts one of the world’s largest curated activity datasets, driving many of our insights and recommendations. Our work includes: • Advising on how physical activity can drive social and economic change, • Designing and evaluating strategies and interventions that activate people and places, • Helping clients embed digital transformation and system-wide improvement, • Providing visualisation tools that integrate data from leisure and membership management systems, wearables, healthcare, and community programmes This enables clients to: • Predict outcomes of sport and physical activity investments, • Benchmark the impact of existing and new initiatives, • Analyse behaviours and participation trends, • Target groups to maximise programme reach and impact, • Set data-driven standards for decision making, • Identify key drivers of participation locally and nationally We support clients worldwide, with our head office in London and remote teams across the United States, South America and Turkey. Our international footprint brings global perspective to local challenges. Job Description – Project Delivery Manager (with Data Analytics Focus) As a Project Delivery Manager at 4GLOBAL, you will support Project Directors, Account Directors and the wider senior management team in delivering leading projects across the sport and physical activity sector. Working closely with highly experienced subject matter experts in sport, health, and data analytics, you will be a key part of the team driving excellence across our Knowledge Services and Technology areas of the business. A successful Project Delivery Manager will act as the day-to-day point of contact with clients and stakeholders from across the industry, including local and national government, commercial companies, and public sector organisations. You must be an excellent communicator, detail-oriented, and passionate about getting people active. You should have a strong understanding of - or transferable skills relevant to - the sports, health, or data analytics industries. We need you to understand how to deliver highly successful projects, share best practice across 4GLOBAL, and leverage data-driven insights to influence decisions. We’d love you to have a strong background in technology, project management, or analytics - and be passionate about using data to drive effective decision-making, performance measurement, and investment. This is an exciting opportunity to join our growing business at a time when we are expanding and taking on new challenges within the sector. The successful candidate will: • Become an integral part of a dynamic team at the forefront of planning, analytics, and innovation within the sport and physical activity sector., • Be exposed to leading organisations across the sport, fitness, and health industries in the UK and abroad., • Take responsibility and ownership for delivering a varied portfolio of client projects from inception to close-out., • Provide professional services to support the roll-out of technology and data-driven solutions, ensuring project delivery aligns with analytical insights and client goals., • Collaborate with data analysts and developers to interpret, present, and act upon complex datasets, ensuring actionable outcomes., • Report on project performance internally and externally, incorporating data analytics dashboards and KPI reporting where applicable, • Engage with 4GLOBAL colleagues and clients from around the world, including the possibility of overseas travel as part of project work, • Create and influence real-world, practical solutions that deliver a return on investment and shape the future of sport for key stakeholders and clients, • Support business development by responding to tenders and identifying new opportunities, particularly where data analytics adds measurable value Who we’re looking for: We’re looking for someone who combines sharp analytical thinking with great communication and a collaborative spirit. You’ll have at least four years’ experience in a similar role and a passion for turning data into meaningful insight and impact. You’ll bring: • Experience using data analysis, modelling or business intelligence tools to inform decision-making and improve project delivery, • A proven ability to deliver client projects with measurable outcomes and clear performance tracking, • Strong interpersonal skills, with a natural ability to build lasting relationships with clients, colleagues and stakeholders, • Excellent written, numerical and presentation skills, and the confidence to explain complex analytical findings in clear, accessible ways, • Solid IT skills, particularly across Microsoft Office, and ideally experience with data tools such as Excel Power BI, Tableau or Python-based analytics., • Familiarity with Python or R for data manipulation and reporting, and an understanding of data governance or reporting frameworks, • Knowledge of SQL databases or similar querying tools would be a real advantage, • A proactive, self-motivated approach and a genuine enthusiasm for working collaboratively to deliver great results, • Flexibility to occasionally work outside standard hours when project deadlines or client needs require it Desirable skills and experience While not essential, the following would help you stand out: • A recognised project management qualification such as Prince2 or APM, • The ability to communicate confidently in another major European language, or Arabic What we will offer you: • 25 days’ holiday, plus UK bank holidays., • Flexible hybrid working, typically 3 to 4 days in the office per week., • Medicash policy, including health, dental and optical cover., • Employee Assistance Programme (EAP)., • mProve YOURSELF – free fitness and wellbeing app., • Cycle to Work scheme., • Enhanced family-friendly policies., • Childcare reimbursement scheme., • Opportunities to grow your skills across a variety of projects and service areas., • Free fruit in the office, plus regular business park events and activities (for example netball and football competitions, comedy nights, Bonfire Night celebrations, and Bring-Your-Child-to-Work days)., • Monthly team meet-ups and two company-wide social events each year.

Senior Customer Success Manager Salary: £62-68k + commission | Location: London, Hybrid (3 days in office) A leading AI-driven Customer Intelligence Platform is looking for a Senior Customer Success Manager to join their CX team. The company helps businesses unlock insights from unstructured customer data, supporting clients in customer experience, survey analysis, conversational analytics, and fan intelligence. Key Responsibilities: * Act as the voice of the customer and product within the account team. * Identify commercial opportunities to drive upsell and secure renewals. * Track KPIs including usage, retention, churn, and NPS, reporting insights regularly. * Partner with Account Managers to support client success and growth. * Contribute to strategic account planning and client engagement initiatives. Requirements: * 6-12 years experience, ideally in agency, SaaS, or BI/market research environments. * Commercially savvy with a strong business development mindset. * Solid understanding of Customer Experience (CX). * Excellent communication skills and personality; line management experience not required. Why Join: * Competitive base plus high-earning commission structure (~25-30% bonus potential). * Hybrid, flexible working with modern London office. * 24 days holiday, pension, and cycle-to-work scheme. * Work with high-profile clients Find out more and apply via the link below

Customer Success Manager – Enterprise SaaS London | Hybrid (3 days in office) £75,000 + Competitive OTE We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale. They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts. This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities. What you’ll be doing • Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner., • Driving renewals, upsell, and account growth through a consultative, outcome-driven approach., • Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities., • Guiding senior stakeholders through adoption and best-practice data strategy., • Championing your customers internally across Product, Support, and Engineering., • Spotting opportunities to optimise performance and deliver measurable ROI. What we’re looking for • 5+ years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments., • Proven success managing strategic accounts, renewals, and commercial growth., • Strong relationship-building and stakeholder management skills, especially at exec level., • Commercially minded with a solid understanding of how to link product impact to business value., • Confident operating in complex, cross-functional environments. If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.

Customer Success Manager — Buy-Side SaaS | London (Remote with On-Site Client Visit) £92,400 OTE A fast-scaling, VC-backed AI data intelligence platform is looking for a Customer Success Manager to join their buy-side team in London. Already embedded within top asset managers, hedge funds, and private equity firms, the platform is transforming how investment professionals access and interact with financial data — and now expanding rapidly across EMEA. This is a chance to join the first wave of hires in the UK and play a pivotal role in building how Customer Success operates for the region. The Role You’ll partner with a portfolio of buy-side clients - from global investment firms to high-performing hedge funds - acting as a trusted advisor on how they leverage the platform to gain alpha and scale their research processes. Your focus will be on driving adoption, delivering value, and ensuring renewal and expansion across key accounts. You’ll collaborate closely with Sales, Product, and Data teams to translate client feedback into product improvements and strategic account growth. You’ll work in a start-up environment, so you’ll need to be hands-on, commercially minded, and comfortable building structure where none yet exists. Key Responsibilities • Own and grow a portfolio of strategic buy-side accounts across EMEA, ensuring clients maximise value from the platform., • Lead post-sale onboarding and training for new customers, tailoring workflows to analysts, PMs, and investment teams., • Act as the voice of the customer — capturing insights, surfacing feedback, and influencing product direction., • Drive renewals and expansions, identifying growth opportunities within existing accounts., • Develop deep understanding of client use cases, KPIs, and investment processes to position the product as mission-critical., • Build internal playbooks, frameworks, and success metrics for how CSM should look and scale in EMEA., • Partner cross-functionally with Sales and Product to drive usage, adoption, and long-term retention., • Report on client health, engagement, and risk, using data to prioritise proactive account management. Ideal Candidate Profile We’re looking for someone who has: • 3+ years’ experience in Customer Success, Account Management, or Relationship Management within a FinTech or Financial Services environment., • Strong familiarity with buy-side clients — particularly hedge funds, asset managers, and investment firms., • Experience engaging with investment professionals (PMs, analysts, data leads) rather than back-office or ops stakeholders., • A consultative, data-led approach to client management and problem-solving., • Excellent communication and stakeholder management skills — credible with senior decision-makers and able to challenge and advise., • Comfort operating in a fast-paced, evolving environment, with the ability to build processes and playbooks from the ground up., • Entrepreneurial mindset — curious, hands-on, and proactive in driving results and improvements., • Strong technical literacy (APIs, data workflows, integrations) and ability to learn complex products quickly. Why Join • Work at the intersection of AI, data, and finance, helping reshape how investment teams work., • Join at a foundational stage of the EMEA expansion, with opportunity to influence process, culture, and growth., • Be part of a globally recognised platform with a proven product-market fit and backing from top-tier investors., • Excellent career trajectory — the London team is expected to scale significantly in 2025 and beyond.

Learning & Development Trainer Location: London / Southern Regions Division: ISS Government Facilities Management Are you passionate about developing people, enhancing service delivery, and helping teams thrive? ISS is seeking an experienced and engaging Learning & Development Trainer to support our Government Facilities Management division across London and the South. This is a fantastic opportunity to shape the colleague experience and drive operational excellence through impactful learning. About the Role: Reporting to the Regional Learning & Development Manager, you’ll lead the coordination and delivery of training programmes to frontline teams. This includes Welcome Day inductions, Placemakers workshops, PSO (PureSpace) training, supervisor development, and job-specific skills sessions. You’ll also be responsible for maintaining accurate learning records, monitoring compliance, and supporting with the Learning Management System (MyLearning). Key Responsibilities: • Deliver a range of in-person and virtual training programmes across multiple locations, • Champion PSO (PureSpace) training to improve cleanliness, sustainability, and user experience, • Maintain training records and manage compliance reporting for internal and client needs, • Support with training matrix development, scheduling, and tracking of uptake, • Gather feedback from learners and assess training impact, • Act as the first point of contact for MyLearning, supporting user queries and account access, • Collaborate with operational, HR, and central teams to align learning with business needs What We’re Looking For: • Proven experience in a training or learning & development role, ideally supporting operational or frontline teams, • Confident presenter with excellent communication and facilitation skills, • Organised and proactive, able to manage multiple training programmes simultaneously, • Strong IT skills, including use of Microsoft Office and Learning Management Systems, • Understanding of effective learning methods, compliance training, and learner engagement, • Ability to work with a wide range of stakeholders and build strong working relationships, • Experience within facilities management or a similar service-led environment is advantageous Why Join ISS? At ISS, people are at the heart of everything we do. This role offers a real opportunity to influence learning culture across our teams in London and the South, helping individuals grow and supporting better service outcomes for our clients. Join a company where your impact truly matters.

Do you have a background in Account Management within a Recruitment Agency and speak fluent GERMAN ? This role would best suit someone looking to carve a career in a very successful, niche , agency where you will be given the opportunity to take on team management responsibilities and earn really well . The company is at the top of its game at the moment and this role is a result of expansion. You will join a lovely supportive team! Title: GERMAN Senior Head Hunter Recruitment Consultant Language needed : Fluent German and English Salary : Up to £45,000 + OTE + Team Bonus (average earnings are over £100k) Location: Hybrid Sector : Specialist Telecoms Recruitment Agency Duties: This is a classic Recruitment role in which you will be interviewing German speaking candidates filling open roles and working in a sales environment . The company has more clients than they can manage , so this role is mainly involved in filling roles and matching the candidate to the client. In this role, you will be researching and locating highly skilled potential applicants using LinkedIn and other networks and then approaching them directly to find out whether they are open to working in new jobs based internationally AIM OF THE JOB: Your aim is forging solid, sustainable relationships with very senior level people working in the telecommunications sector. You will help drive the careers of your German speaking candidates forward and in doing so, will drive forward your own career and support revenue generation across the business! This role requires someone with some previous experience in either Talent Acquisition or in Recruitment and are looking to build on this background in a very successful specialist agency • Using LinkedIn & other social media to establish excellent personal relationships and establish rapport with senior executives who may be looking to move jobs and who are open to learning about other international job opportunities, • Providing applicants with outstanding careers advice and showing them new opportunities that are currently available globally, • Staying in contact with your candidates and always helping them to advance their careers, • Attending international roadshows (when appropriate) and trade events where you will get the chance to meet potential job applicants on a face to face basis, • Interviewing of candidates (face to face, via video or over the telephone) to learn about aspirations and personal circumstances, • Liaise with your Relationship Manager and keep him/her informed of your candidate’s current salaries, availability and pay rates, • Review, amend and update a candidates’ cv so that it “matches” clients requirements more closely, • Develop your contacts portfolio and upload the database, • Get candidate feedback following interviews Requirements • Fluent German & English, • Previous Recruitment experience, • Happy on the phone and calling candidates that do not know them.

Ready to lead major projects and drive commercial success?! Job Title: Managing Quantity Surveyor Location - Maple Lodge, Coppermills or Hampton (Hybrid Working Available) Full-time - Permanent Salary – Competitive DOE About the Role We are seeking an experienced Managing Quantity Surveyor to join our Commercial team. This is a key leadership position responsible for the end-to-end commercial management of a portfolio of projects within the water sector, ranging in value from £5 million to £20 million. Reporting to the Senior Commercial Manager, the Managing Quantity Surveyor will oversee a team of 3–5 commercial professionals and drive best practices in cost management, contract administration, and client engagement. Key Responsibilities • Provide commercial leadership across a portfolio of complex infrastructure projects., • Take full ownership of commercial management from pre-construction through to final account., • Lead, mentor, and develop a team of Quantity Surveyors and Senior Quantity Surveyors., • Administer IChemE contracts with the Client via CEMAR, ensuring all contractual obligations are met, including variations, payment applications, and early warning notices., • Influence and build strong relationships with clients, fostering trust and repeat business., • Drive commercial performance and margin improvement, with clear strategies to minimise disallowed costs and cash exposure., • Deliver accurate, timely monthly reporting including CVRs, WIP, client forecasts, and variance analysis., • Manage procurement activities for your portfolio of projects in line with company standards., • Ensure adherence to internal governance and contractual obligations., • Conduct site visits and Senior Manager Tours to monitor progress and identify commercial risks., • Negotiate Works Order Contracts while ensuring compliance with internal policies. About You – The Ideal Managing Quantity Surveyor Essential: • Degree or equivalent in Quantity Surveying, Commercial Management, or a related discipline., • Proven experience in a similar Managing Quantity Surveyor role., • Strong background in utilities, civil engineering, or MEICA sectors., • Track record of leading and developing teams., • Chartered status with RICS or CICES., • Strong communication and negotiation skills., • Comfortable working in a hybrid environment and making site visits as needed. Why Join Us? We are an established design and build contractor within the water sector, operating across multiple long-term frameworks. Our people-first culture empowers you to grow, innovate, and thrive. The role of Managing Quantity Surveyor offers autonomy, progression, and the chance to influence high-value infrastructure projects. We celebrate diversity and are committed to creating an inclusive environment. We support mental health through partnerships with programmes like Mates in Mind and are proud signatories of the Armed Forces Corporate Covenant. What We Offer • Competitive salary, • Hybrid working options, • 25 days holiday + bank holidays (with option to buy 5 extra days), • Pension scheme contributions, • Life assurance, • Health and private medical insurance, • Plus: cycle to work scheme, employee discounts hub, and more Ready to take the next step in your career as a Managing Quantity Surveyor? Apply now and bring your leadership and commercial expertise to a team that values impact, innovation, and integrity.

Freelance Senior Project Manager- October 2025 to January 2026 We are KHWS, an insight-led marketing agency based in the City of London close to Blackfriars Bridge. We are a bright and hardworking group of professionals working as a tight knit team, covering strategy, creative, customer experience and digital delivery. About you Are you an accomplished Freelance Senior Project Manager who is keen to take on responsibility for driving our briefs through the creative process? We are a reputable independent behavioural-led marketing agency seeking a skilled and experienced professional to join our team. About the role As a Freelance Senior Project Manager at KHWS, you will play a key role in our agency, ensuring seamless project execution and delivery. We expect you to be the central person across projects, keeping the wheels turning – as such we would ask that you are present at our offices three days per week (with flexibility of course!) to facilitate collaboration with our internal stakeholders. This is a hands-on and creative role, primarily focused on working with internal stakeholders to ensure the seamless progression of projects through the studio, to successful completion and delivery to the client. Reporting directly to a Group Account Director, you will collaborate closely with client services, creative teams, and various internal and external teams to execute projects according to priorities. Your knowledge, attention to detail and confidence in leading teams through projects of all scales will be a catalyst for success. This role relies on building strong relationships whilst coordinating multiple projects and stakeholders. We will value your ability to see the bigger picture and keep the ultimate goal in mind. Supported by our management team, you will contribute to informed decision-making and ensure project success from inception to completion. In addition to your critical project management responsibilities, you will facilitate growth within our teams. Your excellent communication skills will allow you to engage confidently with individuals across the agency, from Account Executives to Managing Partners. Responsibilities: • Manage multiple projects simultaneously, ensuring delivery against scope, budget, and timelines., • Develop and maintain detailed project plans, registers, and documentation covering actions, risks, issues, and change requests., • Define project scope, produce accurate statements of work, and provide realistic estimates., • Establish clear priorities and adapt to changing requirements or demands., • Drive project progress by monitoring status, removing blockers, and aligning stakeholders., • Coordinate the delivery of print and sales collateral with designers and artworkers., • Coordinate the delivery of video content with motion graphics teams., • Communicate clearly with both technical and non-technical stakeholders., • Ensure quality and precision in project outputs and deliverables., • Showcase attention to detail and expertise in leading projects of all sizes Has this role got your name all over it? If it has, we’d like to hear from you. Simply ping over your CV and we’ll be in touch. Lastly, we want you to be clear on how we safeguard and use any personal information you give to us. If you’re interested, have a look at the privacy statement found on our website.

Paid Social Account Manager Creative Agency - Sports Focused London - 5 days in the office! Up to £48,000 This role is ideal for someone who wants to combine their passion for sport with their expertise in paid social. The successful candidate will join a growing team that creates campaigns with real cultural impact - campaigns that spark conversations among fans, from the biggest moments in sport to the everyday stories that matter. What makes this opportunity stand out: • A genuine chance to shape paid media strategies from the ground up, not just optimise existing plans., • The excitement of working in sport and influencer marketing, with projects that put talent and culture at the centre, • An ambitious, collaborative team where results are visible and appreciated. Day to day, the role involves: • Planning and buying paid media across platforms to scale social and influencer campaigns, • Setting budgets, forecasts and KPIs to deliver against client goals, • Building measurement frameworks and delivering clear, insightful reporting, • Optimising campaigns in real time to improve performance, • Playing a role in shaping campaigns from the very start, • Developing strong, lasting client relationships Who this would suit: Someone with proven experience running paid media for social or influencer-led campaigns, strong commercial awareness, and a love of sport especially football. Get in touch to learn more 07485 981216

Job Description – Client Services Director / Account Manager Existing Business Reports to: Regional VP Role Type: Leadership – Account & Delivery Oversight Role Purpose The Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue expansion, and achieving internal financial and operational targets. The role requires balancing, account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations. Core Responsibilities Financial • Own and manage account-level revenue, bookings and account margin, • Provide weekly forecast updates of the opportunities., • Deliver accurate monthly forecasting (pipeline and bookings)., • Working with delivery to ensure account margin and revenue is aligned with goals, • Ensure corrective action plans are in place for underperforming accounts. Client Relationship & Governance • Act as executive escalation point for clients., • Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders., • Monitor and report on account health metrics (satisfaction and adoption)., • Foster and build a relationship with the client to drive and build new opportunities to expand the services of OSF digital. Delivery Oversight • Partner with Delivery Leaders to ensure project execution meets time, budget, and scope commitments., • Review weekly RAG status and financial performance across engagements., • Proactively identify risks and initiate mitigation actions. Growth & Expansion • Develop and execute account plans for each top-tier account., • Identify and progress cross-sell / upsell opportunities, • Ensure pipeline coverage supports account growth targets. Internal Collaboration & Leadership • Coordinate with global OSF functions (Delivery, Strategy, Marketing) to bring the right capabilities into accounts., • Provide leadership, coaching, and guidance to Client Services Managers / Account Leads., • Share lessons learned and best practices across the wider Client Services community. Key Skills and Experience: • Strong communication, negotiation, and interpersonal skills, • Strategic thinking, problem-solving, and leadership abilities, • Experience in project delivery is highly valued as this role works in close collaboration with Clients and Delivery teams

Technical Compliance Manager £45,000 Salary Site Based - City of London High-Profile Site Pension Scheme Training Courses Our client are a leading commercial hard services led facilities management contractor who currently seek a Technical Compliance Manager to work at a trophy building in the City of London. A new-build skyscraper, owned by a global real estate business, this organisation look after M&E services across landlord and some tenant areas, providing planned and reactive maintenance as well as some fit-out and projects. Guideline salary for the position is £45,000 and comes with standard pension scheme as well as a good opportunity for training and personal development. The successful candidate will be responsible for the effective delivery of QHSE and compliance across the building including water hygiene (L8 regulations), general document control and both internal & external auditing. They will support the operational FM team in dealing with health, safety and compliance management in order to provide a high-quality management service The post will involve liaison with, but not limited to, the following: • Senior Management & Engineering Team, • On-Site Client & Tenants, • External suppliers & Specialist Contractors The post holder will in addition assist in the support and maintaining ISO 9001 and OHSAS 18001 compliance, it is expected that the post holder will lead on all health, safety and compliance matters in the delivery of a best-in-class service to client. Specific Duties • Lead all aspects of safety management and support to the operational FM teams to maintain compliance. With this in mind, the post holder should possess a NEBOSH (National Diploma in Health and Safety)., • Carry out a robust auditing schedule with site-based teams to ensure regulatory compliance is maintained., • Ensure Safety and Compliance meetings are held monthly, and any actions are followed up where necessary., • Ensure Client meetings are attended monthly any actions are followed up where necessary., • Work closely with Line Managers to ensure that all risk assessments/safe systems of work/COSHH assessments and any other assessments are carried out as required by Health & Safety Law., • Managing Client reporting systems, • Ensuring compliance with safety legislative requirements relevant to effective premises management., • Keep abreast of new and emerging legislation, develop or amend working practises as required, • Offer advice to management and staff on compliance matters as and when required This is an exciting opportunity to be based at one of the newer landmark buildings in the City of London, and home to a range of tenants across professional services - legal, insurance, financial services, etc. The company are one of the market leaders within UK & Europe for commercial M&E maintenance and present in a range of sectors across commercial real estate, financial services, pharmaceutical, healthcare, etc. As a result there are plenty of avenues for progression through promotion and training schemes for an ambitious and motivated individual, looking to make their name on a eye-catching account.

Building Services Contract Manager M&E Service Provider Commercial Building - City of London £65-68,000 Salary Car Allowance Annual Bonus Pension Etc Our customer are one of the leading FM and HVAC services providers in the UK and with global coverage, who seek a Contract Manager to run one of their long-held accounts for a large Museum based close to Oxford Street in Central London. This organisation are responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man-management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5* service. Guideline salary for this position is up to £68,000 for the right individual, while package comprises of a car allowance (£5,000) as well as a discretionary bonus of up to 20%, as well as a standard company pension. Day-to-day duties and responsibilities include but are not limited to: • Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management, • Delivery of contractual commitments and monthly, quarterly and annual reporting to the client, • Delivery of internal monthly reporting and presenting to senior stakeholders, • Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements, • Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability, • Ensure succession planning arrangements are in place, • Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I, • Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services, • Direct management and engagement of preferred/approved supply chain, • Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience, • Delivering complex projects and ensuring successful delivery, • Risk management - identify risk and adopt appropriate mitigation measures, • Compliance management – ensuring all activities comply with current statutory legislation While candidates do not need to be qualified in an engineering it is preferable, any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment. Person Specification • Experience as an operational and serviced focus leader, in a similar role, • Possess solid understanding of contract commercials, • Be innovative & have proven capabilities to develop & grow contracts / portfolio, • Experience at interfacing at all levels throughout an organisation, • Able to command credibility and can influence a broad range of stakeholders, • High level of personal credibility, customer relationship management, networking and interpersonal skills, • Proven change management experience in the development & implementation of strategic plans, • Exceptional collaboration and community building skills, • Understanding of contracts and commercial models in the market, • Understanding of Industry knowledge and trends Based in the Central London, the building is a heavy footfall site popular with tourists. As such, the successful individual will be customer-focused and articulate, capable of delivering a strong service, be reachable and accountable with regular meetings, and drive positive culture for the site-based team. With a huge range of contracts across multiple sectors within the commercial environment including Real Estate and Corporate, Healthcare and Critical Engineering, there are multiple avenues for progression for a dedicated and motivated contract/account manager looking to further their career.

Commercial Renewals Manager Location – Orpington Salary – Negotiable + benefits We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office location. The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results-driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction. This role will suit someone who thrives in a structured yet fast-paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth. Key Responsibilities • Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance., • Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business., • Lead and support the renewals team, ensuring processes are followed consistently and effectively., • Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross-selling additional products., • Implement initiatives to improve client experience and streamline renewal workflows., • Support strategic planning for renewals, including forecasting and performance analysis., • Ensure compliance with regulatory requirements and internal quality standards., • Provide coaching, training, and development opportunities for team members., • Act as an escalation point for complex or high-value renewals. What is on offer • Negotiable basic salary, • Wide range of additional addon benefits and discounts (Pension, Holiday etc) What we’re Looking For • Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services., • Strong knowledge of commercial insurance products and the renewal process., • Exceptional organisational skills with attention to detail and accuracy., • Excellent communication and negotiation skills, with the ability to build strong relationships

Our client is a global and well-known advisory firm that offers flexible working, a stand-out culture and opportunities to progress based on merit. This role sits within their Deals function, which offers four key proposition areas: • Separation: Supporting vendors to plan and deliver a credible, discrete standalone entity to the Buyer with value preserved and business continuity in place from Day 1, including supporting the definition and implementation of transitional service agreements., • Integration: Pre and post deal integration design, planning and implementation to integrate the target business into the Buyer’s organisation whilst mitigating risk and enhancing value., • Synergies: Understanding the potential benefits and costs generated through a proposed transaction, and the associated plans, interdependencies, risks and issues for the delivery of base and stretch case targets., • Joint Ventures: Helping respective partners ensure the key value considerations are identified and prioritised early and delivered through the associated business plan, leveraging each party’s specific contribution and capabilities and managing broader stakeholder relationships. As an senior manager within Integration and Separation you will be working in a transaction environment which may be pre or post deal, and can range from early planning, developing summary or fully detailed and costed “blueprint plans”, planning for Day 1, planning post deal implementation, and ultimately supporting execution. This will include: • Producing and overseeing development of the initial and final draft updates, outputs and deliverables to required timescale and ahead of Partner / Director review., • Leading client interactions and updates around the deliverables and outputs of a deal execution engagement., • Understanding of the operations of a business across all functional areas and understanding the interdependencies between organisations and the transaction workstreams., • Project managing across the entire engagement programme or a number of different workstreams on such programme., • Closely working with a respective Director/Partner on an engagement developing engagement strategy, budget, delivery plan etc., • Leading any wider Firm teams on an engagement in accordance with scope agreed with the respective Director/Partner. Additional responsibilities: • Act as Engagement Manager for deal execution projects (where appropriate)., • Act as primary point of contact for the client across overall engagement., • Take full ownership for delivering high quality client deliverables and provides day-to-day leadership for the team on the ground., • Deploy deal execution and technology on their projects, to reduce cost and improve client delivery where appropriate. Required experience: • 8-12 years’ experience working in a leading strategy house, Big 4 firm, public sector organisation or strategy / development team in industry., • Deep experience in integration and/or separation activities with a deals environment., • Track record of leading complex projects with multi-disciplinary teams in a consulting or corporate environment., • Experience of managing or supporting high-value business development activities with senior stakeholders., • Demonstrable ability to build and commercialise relationships with senior executives., • Strong academic track record., • Evidence of strong problem-solving & analytical capabilities., • Structured thinking skills combined with creativity., • Ability to talk credibly with C-level clients on the key issues and strategic considerations facing the industry, • Ability to evaluate complex challenges and deliver insightful recommendations that can be practically executed, • An understanding of the market drivers, challenges and opportunities impacting our client’s strategies and priorities, enabling them to position solutions and ideas which take these into account Successful applicants will be contacted within 48 hours. Due to the high volumes of responses we are unfortunately not able to respond to those who are unsuccessful. Cambridge Credentials: adding people....adding value

We are working with this an award-winning creative agency who are looking to hire an experienced Creative Project Manager who will work with a wide range of global clients within multiple sectors delivering successful immersive experiences covering experiential and retail including window displays and pop up stores. You will be responsible for coordinating a mixture of projects from start to finish, leading the project from the initial brief through to on-site delivery and have excellent client liaison and account management skills. Ideally you will have relevant work experience within similar sectors with an understanding of CAD Design, and the ability to liaise directly with clients along with subcontracts and the companies own inhouse fabrication team. Excellent project management skills, with the ability to manage multiple projects simultaneously along with strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and suppliers. Strong negotiation skills, with the ability to manage budgets and timelines effectively and a great opportunity to join a highly collaborative and creative team offering amazing career progression.

PLATFFORM Project Manager TIDE Bankside Platfform, a specialist furniture consultancy within Workplace Futures Group, partners with clients, designers and delivery teams to define, procure, install and maintain high-performance workplace furniture solutions. The Position We are looking for a Project Manager to join the team and help deliver projects under the guidance of our Operations Director. The position is based in our London Bridge office, and most installations are in London or the home counties. The role includes early involvement with sales to deliver high quality furniture projects as part of the larger Design & Build group. Projects range from small offices to multiple floors including complex product selections. Duties include but are not limited to: • Working cohesively within the Platfform Project management Team, • Managing projects from hand over to client completion independently., • Coordinate suppliers and clients to ensure smooth deliveries and Installations., • Creating space plan documents to support the installation process., • Manage the installation and deliveries., • Attend internal team meetings as well on-site client meetings., • Undertake site surveys to ensure suitable access., • Ability to overcome issues quickly and cost effectively with minimal disruption to client., • Ability to resolve snagging issues quickly and effectively with minimum disruption to client., • Look after key account installations, creating a strong working relationship with the client., • Create small furniture contracts and installation cost plans., • Manage relocation installations in collaboration with the client., • Undertake small furniture audits The Person We would like our new Project Manager to think on their feet, have excellent communication skills and an understanding of the Design & Build industry. An understanding of furniture/installations is a bonus but not required. The candidate needs to be able to work on their own, be organised and have the ability to cope well under pressure. Be self-motivated as well as working as part of a team to share the workload. They will be able to manage timelines, installation budgets, and the ability to handle multiple projects simultaneously. Full competency in the use of Excel, PowerPoint, Word and Outlook. They will be able to meet the below criteria: Essential: • Understanding of the Design & Build Industry, • Strong project management skills to coordinate the various stages of the planning process. Soft skills: • Love for furniture and interior design, • Attention to details, • Professional and good behaviour, • Team player What We Offer You: • Industry-leading salary, • Company pension scheme, • 26 days annual leave + bank holidays, • Death in Service benefit, • Season Ticket Loan, • Cycle to Work Scheme & Electric Car Scheme, • Regular company social events throughout the year, • Opportunities for CPD and career progression, • In-house personal development & training, • Employee mental health & wellbeing support

Job Title: Senior Customer Success Manager – MSP Sector Location: Central London (3 days a week in-office) Salary: Up to £70,000 basic + Bonus Working Pattern: Hybrid (3 days on-site) Sector: Managed Services / IT Services Why Join Us? Join a fast-growing and forward-thinking MSP that empowers clients through tailored IT and cyber security services. Here, your expertise won’t just support customers—it will shape the future of client relationships and team success. We offer: • Leadership with Impact – Guide a remote Customer Success team while managing your own high-value accounts., • Strategic Autonomy – Own key client portfolios and take a lead in developing long-term customer growth strategies., • Growth-Driven Culture – Thrive in a business focused on innovation, customer excellence, and continuous development., • Hybrid Flexibility – Enjoy a London-based role with the benefit of hybrid working., • Meaningful Work – Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities • Manage and grow a portfolio of strategic UK-based managed service clients., • Lead and mentor Customer Success Managers located in South Africa., • Drive client satisfaction, engagement, and retention through proactive support and strategic planning., • Identify and close opportunities for upselling and cross-selling, particularly in the security services space., • Act as the main escalation point for complex account issues., • Collaborate with technical, new business, and strategy teams for seamless service delivery., • Onboard new clients and ensure smooth transitions and long-term success., • Maintain accurate CRM records and monitor account health metrics. Key Attributes Required • You must be currently working at an MSP or IT Services Provider. Please do not apply if you don’t meet this requirement., • Demonstrable experience in a senior customer success or account management role., • Strong commercial acumen and proven ability to manage renewals, upsells, and cross-sells., • Excellent communication and relationship management skills., • Experience mentoring or coaching other account managers—ideally in remote or offshore settings., • Sound knowledge of managed services, cybersecurity, and IT infrastructure., • Hands-on experience with CRM and PSA tools (e.g., HubSpot, Halo).

About epx Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. About EDGE Industrial EDGE Industrial is a new cutting-edge product designed for property owners and operators in a range of sectors including transport, logistics and industrial. It delivers a comprehensive suite of services including security, health & safety, risk management, energy optimisation, critical asset management, compliance and reporting. With a land-and-expand model, EDGE Industrial is poised for significant growth across the UK and European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform. What You’ll Do: • Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations., • Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements., • Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell., • Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence., • Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice., • Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes., • Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies. What We’re Looking For: • Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors., • Strong commercial acumen with a track record of growing customer accounts., • Excellent communication, presentation, and stakeholder management skills., • Ability to understand and explain technical concepts to non-technical audiences., • Experience working with transport, logistics, or industrial customers is a plus., • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. What We Offer: • Hybrid working conditions (3:2), • Competitive salary and benefits including Mental Health Leave, and Health insurance., • Career growth opportunities with senior leadership exposure, • Be part of the fast-growing prop-tech sector focused on sustainability Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds. Apply Now! Submit your CV and join us in creating a sustainable future.

Senior Quantity Surveyor Galldris Group Location: Radlett, Hertfordshire An exciting opportunity has arisen for a Senior Quantity Surveyor to join our team in Hertfordshire. To be considered, you will come from a Construction or Civil Engineering background. The Senior Quantity Surveyor will be responsible for administering the JCT Design & Build Contract in a professional and timely manner and the financial delivery of the Contract, including the control of cost and cash, and ensuring it is procured and delivered within budget. Management and leadership of trainees. Key Accountabilities to include but not limited to: • Achieve or exceed budgeted targets by looking for V/E opportunities, alternative methods of completing the works, and buying gains from S/C Procurement, • Ensure external valuations are submitted in accordance with the conditions of the main contract and that payments are received by the due date, taking full responsibility for the contract’s cash position, • Complete monthly CVR reports, ensuring they accurately reflect current position on-site and final profit projection, • Administer the main contract (and subcontract) conditions and identify and prepare timely contractual notices for all events, • Price and agree on all contract variations, in a timely manner whilst maximising our entitlement, • Understand bid and demonstrate a good working knowledge of contract at the Preconstruction Stage, • Procure supply chain orders in a timely manner that accurately reflects the scope works and administer same, accurately valuing, certifying, and issuing relevant payment notices, • Accurately re-measure works in accordance with the method of measurement and in a timely manner, whilst maximising our entitlement, • Achieve timely final account agreement on client and supply chain accounts, whilst maintaining strong working relationships, • Lead and manage trainee/junior surveyors, • Undertaking other duties as reasonably required from time to time by the line manager, • Comply with Company procedures Experience/Knowledge: • Experienced, skilled, qualified, and knowledgeable Senior Quantity Surveyor, • Experience in NEC & JCT form of contracts, • Proven ability to deliver a wide range of technically challenging projects to meet and exceed client expectations, • Experience in successfully implementing plans/projects on time and within budget, • Ability to effectively plan and manage budgets and resources, • Evidence of high levels of customer service and satisfaction, • Experience in successfully managing performance and providing constructive feedback, • A thorough working knowledge of current building legislation, • Demonstrates good understanding of the political structure and role of elected members, • Ability to work collaboratively both with own service and across other services Qualifications: • Degree in Quantity Surveying or similar technical qualification (HND HNC), • Working towards professional qualification status (MCIOB/MRICS) (desirable) Skills: • IT literate, • Excellent communication skills both verbal and written, • Ability to deal with clients & internal staff, • Ability to work on own initiative, • Excellent organisational and planning skills, • Management and leadership Interested applicants must be eligible to work legally in the UK. Should you feel you have what it takes to be successful in this role then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.