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WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Here at Hilton London Hyde Park our Edwardian Era hotel sits opposite Hyde Park, a short walk from the Central Line at Queensway Station. Kensington Palace, Paddington and the Royal Albert Hall are within a mile. We serve a delicious French cuisine at our restaurant Aubaine, combining the elegance of a Parisian salon with the relaxed ambience of a Provencal bistro and drinks in our Lounge bar. Here at London Hilton Hyde Park, we create heartfelt experiences for all our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career. Annual Salary of £29,993.60 (39 Hours a week) A WORLD OF REWARDS • Smart uniform provided and laundered, • Free and healthy meals when on duty, • Grow your Career, • Personal Development programmes designed to support you at every step of your career, • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets), • Team Member Referral Program, • High street discounts: with Perks at Work, • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days), • Discounted dental and health cover, • Guest Experience Day after successfully passing probation, • Occupy the hotel lobby and other public areas, particularly at busy times, • Engage Guests in conversation and provide general assistance, • Manage, record, and resolve promptly all Guest complaints, • Meet and greet VIP Guests and major corporate clients upon arrival, • Coordinate the services and special facilities provided to long-stay Guests, • Understand all credit procedures and ensure they are applied, • Stay current with all hotel products, services, policies and emergency procedures, • Monitor Guest satisfaction reports and implement actions to improve results, • Handle, record and follow through with management issues or emergencies that arise, • Previous supervisory experience in Front Office within the hotel/leisure/retail sector, • Good knowledge of Health and Safety and security procedures, • Calm, efficient and the ability to work well under pressure, • Excellent leadership skills and exceptional communication skills, • A passion for delivering exceptional levels of guest service, • Possess strong commercial acumen, with experience in increasing profitability in a tight market sector, • Previous role as a senior supervisor or Duty Manager in a similar quality hotel, • A degree or diploma in Hotel Management or equivalent

Job Description We have an amazing opportunity available for a passionate and experienced eCommerce individual to make a difference at Kraft Heinz. The ecommerce channel is a key channel for Kraft Heinz, and we are accelerating our growth by disrupting the market. We are looking for an exceptional individual to look after our Direct-to-Consumer business alongside supporting Amazon. Get ready for a lot of exposure to internal and external stakeholders. Growing our direct-to-consumer business Heinz to Home will be your main responsibility but you will also support fast-growing Amazon account Key responsibilities • Full P&L ownership for Heinz to Home D2C site (revenue, margin, promotional impact, CAC/LTV)., • End-to-end responsibility for acquisition, conversion and retention., • Manage the commercial and technical partnership with THG (platform roadmap, SLAs)., • Define and own CRM and paid media strategy across the customer lifecycle., • Collaborate with marketing to drive product and website innovation and creative execution., • Ensure financial controls and forecasting in partnership with finance; reconcile THG invoices/fees., • Coordinate cross-functional teams kitchen (product), digital, internal studio and supply chain., • Maintain product availability and on-site SKU health with supply chain., • Drive best-in-class customer satisfaction (CX ownership, returns, complaints)., • Develop and run a test-and-learn program to optimize the funnel and merchandising., • Expert in driving growth for direct-to-consumer platforms, with deep expertise in acquisition, conversion and retention strategies., • Proven ability to manage complexity across multiple departments and channels., • Exceptional analytical skills with a strong track record of translating data into actionable insights., • Commercially and financially astute., • Communication Skills, • At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent communication skills, to deal with all kinds of different stakeholders., • Commercial Sense, • You don’t only want to win; you hate to lose. You’re always seeking for opportunities to expand your business and create more savings, while over delivering your targets., • Result driven, • You don’t only focus on your own results, but always do what’s best for the company., • Empathy – listening to the customer, • You’re known for your empathy. You listen more and talk less, and therefore truly understand your customer. With that mindset you create commercial chances to optimize the customer experience., • High pressure, • An ambitious employer with an industry-recognised career development pathway, • A meritocratic, pay for performance approach, • A fun, collaborative office culture that celebrates good food and good times with regular events and socials, • An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment, • Flexible and hybrid working approach, including ability to work from abroad, • Family-friendly; market leading parental leave benefits & sponsored nursery scheme, • Private medical cover & Digital GP, • Comprehensive Life Assurance & Group Income Protection, • Exclusive gym discounts & cycle to work scheme, • Premium membership to Calm App, • A variety of amazing sports teams & clubs!

We'll need you to proficiently respond to customer queries both via telephone and on email and delivercompetent Case management within FSL. You'll alsoactively manage NHH CSL Cases compliantly. Want to be a part of it?What will you be doing?You'll manage case complaints and high-profile escalations