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Department: Academic/Bath Spa University partnership (BSU) Location: Greenford, West London On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of levels as part of our MSc Lecturer in Counselling programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. ROLE and RESPONSIBILITIES: • Design, plan and deliver teaching sessions as required by the faculty., • Design assessments and assess student work, ensuring that all learning outcomes are met., • Provide timely and constructive feedback to students., • Provide academic support and guidance to students., • Develop, update, and continuously improve course materials., • Keep up to date with best practice in learning and teaching and ensure that your teaching reflects best practice and embeds technologies that enhance the learning experience., • Contribute to the design, development, delivery, review and enhancement of programmes of study within the faculty and across GBS., • Attend meetings as required by the role, • Develop productive working relationships with colleagues within and external to GBS., • Participate in internal and external events, such as programme reviews, open days, outreach activities, and partner visits., • Undertake a reflective programme of staff development which includes teaching observations, directed study, workshop participation and experiential learning., • Support and engage in the creation, application and/or dissemination of new knowledge in your field of study and/or in higher education practice., • Engage with the GBS performance management programme, meeting a range of clearly defined objectives for student attendance, continuation, completion, progression and satisfaction., • Act as a Module Leader or undertake other administrative/management duties, commensurate with the level of the appointment, and as determined by the Dean or Deputy Dean., • A Doctoral level qualification in counselling and/ or a demonstrable track record in research or other scholarly activity of relevance to counselling and/or demonstrable success at an equivalent level professionally., • Membership of an appropriate professional body with a complaints procedure to which you are subject., • Familiarity with, and agreement to work within, the current BACP Ethical Framework for the Counselling Professions., • Experience of teaching in UK higher education., • A passion for education as a transformative activity., • Experience of, and a passion for, working in widening access environments., • Excellent IT skills and competence with the Microsoft Office suite, including PowerPoint and Excel, • Excellent communication skills., • Experience of supervising student work and providing support and feedback., • Experience of supporting learners both face-to-face and remotely., • Demonstrable professional conduct in all interactions with staff and students., • Attention to detail and accurate reporting., • Ability to maintain thorough and organised student records., • Ability to work under pressure, plan and prioritise own workload to meet tight deadlines., • Ability to work with minimum supervision., • Current BACP counsellor/psychotherapist accreditation or be registered with an appropriate professional body to an equivalent level, • In current, supervised practice as a counsellor, • Student attendance, • Student submission rates, • Student pass rates The Lecturer will also be expected to demonstrate their commitment to: • GBS’s values. policies and regulations, including the equal opportunities policy., • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Department: Academic/Bath Spa University partnership (BSU) Location: East London (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of levels as part of our MSc Lecturer in Counselling programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. ROLE and RESPONSIBILITIES: • Design, plan and deliver teaching sessions as required by the faculty., • Design assessments and assess student work, ensuring that all learning outcomes are met., • Provide timely and constructive feedback to students., • Provide academic support and guidance to students., • Develop, update, and continuously improve course materials., • Keep up to date with best practice in learning and teaching and ensure that your teaching reflects best practice and embeds technologies that enhance the learning experience., • Contribute to the design, development, delivery, review and enhancement of programmes of study within the faculty and across GBS., • Attend meetings as required by the role, • Develop productive working relationships with colleagues within and external to GBS., • Participate in internal and external events, such as programme reviews, open days, outreach activities, and partner visits., • Undertake a reflective programme of staff development which includes teaching observations, directed study, workshop participation and experiential learning., • Support and engage in the creation, application and/or dissemination of new knowledge in your field of study and/or in higher education practice., • Engage with the GBS performance management programme, meeting a range of clearly defined objectives for student attendance, continuation, completion, progression and satisfaction., • Act as a Module Leader or undertake other administrative/management duties, commensurate with the level of the appointment, and as determined by the Dean or Deputy Dean., • A Doctoral level qualification in counselling and/ or a demonstrable track record in research or other scholarly activity of relevance to counselling and/or demonstrable success at an equivalent level professionally., • Membership of an appropriate professional body with a complaints procedure to which you are subject., • Familiarity with, and agreement to work within, the current BACP Ethical Framework for the Counselling Professions., • Experience of teaching in UK higher education., • A passion for education as a transformative activity., • Experience of, and a passion for, working in widening access environments., • Excellent IT skills and competence with the Microsoft Office suite, including PowerPoint and Excel, • Excellent communication skills., • Experience of supervising student work and providing support and feedback., • Experience of supporting learners both face-to-face and remotely., • Demonstrable professional conduct in all interactions with staff and students., • Attention to detail and accurate reporting., • Ability to maintain thorough and organised student records., • Ability to work under pressure, plan and prioritise own workload to meet tight deadlines., • Ability to work with minimum supervision., • Current BACP counsellor/psychotherapist accreditation or be registered with an appropriate professional body to an equivalent level, • In current, supervised practice as a counsellor, • Student attendance, • Student submission rates, • Student pass rates The Lecturer will also be expected to demonstrate their commitment to: * GBS’s values. policies and regulations, including the equal opportunities policy. * GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. What we offer: • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Department: Academic Standards and Quality Office Location: Manchester (On-Site Working) - Please note, we are now only able to consider hiring at our Manchester campus. Type of Contract: Permanent Working Pattern: Full-Time, 40hrs per week Salary Range: £53,000-£55,000pa Our Vision: Changing lives through education GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. What We Do: Developing and writing quality reports both internally for GBS and for GBS partner organisations and other external agencies. To contribute to preparations for degree awarding powers. About the Role: Are you looking to work in a department where you can make a crucial difference in the success and outcome of our students? Looking to be part of ensuring we can deliver education to the highest standard? This role is your chance to work in a fulfilling role and help support high standards, continuous improvement, and positive outcomes for students at every stage of their studies. The Academic Quality Manager will support the work of GBS’s Academic Standards and Quality Office to ensure that the policies and procedures of awarding bodies (Pearson, university partner institutions) and, as appropriate, GBS policies and procedures are fully and consistently implemented across all GBS campuses and programmes of study. To support academic and professional services staff with the production of high-quality reports required for both internal and external audiences. To support faculty with the student representative system in GBS and associated committees. Please note, we are unable to offer sponsorship for this position. Key Responsibilities • To ensure that GBS policies and procedures are kept up to date and consistently implemented across all higher education provision and GBS campuses in London, Birmingham, Leeds and Manchester., • To ensure that the policies, procedures and systems of partner awarding bodies and colleges are fully and consistently implemented across programmes delivered by GBS., • To work with the Director of Academic Standards and Quality in preparing GBS for applying to the OfS for degree awarding powers (DAPs)., • To contribute to the development, maintenance, review and updating of the GBS quality assurance policies and procedures., • To write quality monitoring and quality enhancements reports, as required., • To ensure quality assurance and enhancement at GBS supports a cycle of continuous improvement, leading the implementation, monitoring and evaluation of enhancements., • To lead on the approval, accreditation, monitoring, and review activity within a defined portfolio of the GBS's academic programmes, • To co-ordinate and undertake internal quality audit tasks as appropriate to the needs of the GBS and demands of awarding bodies/partner organisations., • To co-ordinate and manage complaints and academic appeals processes, ensuring timely responses and satisfactory outcomes., • To act as secretary, as required, supporting GBS academic and corporate governance boards and committees including, for example, the Board of Directors, Academic Board, Learning and Teaching Committee, Audit and Risk Committee and Programme Committee., • Take on special projects as required and related to the role of Academic Quality Manager., • To write high quality analytic and evaluative reports using quantitative and qualitative data for internal and external audiences, as required., • Take on special projects as required and related to the role of Academic Quality Manager., • The Academic Quality Manager may be asked to provide written and verbal reports to the Chief Executive Officer, Deans, and other senior staff at GBS, and the Director of Academic Standards and Quality., • Demonstrable experience in a similar role, • Experience of managing and leading teams, • Excellent understanding of quality assurance and quality enhancement, and external requirements of quality reviews, including the QAA., • Understanding of requirements for degree awarding powers., • Excellent written skills with extensive experience of report writing., • Ability to compile, analyse and evaluate qualitative and quantitative data to incorporate into reports., • Excellent communication and interpersonal skills., • Able to work to challenging deadlines and deliver set objectives., • Strong organisational skills. At GBS (Global Banking School), we invest in people who inspire success. When you join us, you become part of a diverse, forward-thinking academic community that values growth, innovation, and wellbeing. Here’s what makes working with us rewarding: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Discretionary annual performance bonus, • £500 award employee referral scheme, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL’s Bakeries nationwide. As our teams grow, we seek our next Supply Chain Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Manage end-to-end supply chain operations, ensuring goods are ordered, delivered, and stocked efficiently to meet operational and production requirements., • Build and maintain strong supplier relationships, manage purchase orders, monitor deliveries, and resolve issues promptly. Maintain optimal stock levels, track shelf life, and conduct monthly stock takes to ensure accuracy and reduce waste., • Forecast stock requirements, oversee the introduction of new ingredients and packaging, and manage the phase-out of delisted products. Drive continuous improvement initiatives and lead process changes aligned with company values., • Lead, coach, and develop the supply chain team to ensure capability, engagement, and a culture of accountability., • Provide training opportunities to build skills and support professional growth., • Monitor key metrics such as customer complaints, shortages, and stock write-offs., • Ensure accurate month-end reconciliations and productivity improvements through regular reporting and analysis. Our team tells us you will be a great addition if you have: • Experience in supply chain or operations management, ideally within food production, manufacturing, or other fast-paced environments., • Proven leadership and team management skills, with experience coaching and developing staff., • Strong Microsoft Office proficiency, particularly Excel for data management and reporting., • Excellent communication, organisation, and problem-solving abilities, with strong attention to detail., • Ability to manage multiple priorities, drive efficiency, and maintain accuracy under pressure., • A proactive mindset focused on continuous improvement and operational excellence. What’s in it for you: • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday + bank holidays, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

Complaints Dispute Resolution Lead | Temp | Hybrid | £27.48 p/h | Central London | Housing Sector Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27.48 p/hr (via Hays) Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote) Start date: ASAP Notice period: Maximum2 weeks – essential Overview Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman‑compliantStage 2 complaint reviews within a major G15 housing provider. As theComplaints Dispute Resolution Lead, you will handle complex, high‑volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman’sComplaint Handling Code. You’ll use your expertise to assess evidence,challenge service failings, and produce well‑reasoned, timelyresponses that reflect both regulatory requirements and the organisation’sresponsibilities as a registered social landlord. Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman‑leveldecision‑making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high‑quality complaint resolutions for residents. Key Responsibilities • Lead the delivery of Stage 2 complaint reviews to Ombudsman‑compliant standards., • Investigate a high volume of complex cases, ensuring decisions are evidence‑based, fair, and clearly articulated., • Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements., • Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision‑making., • Manage tight deadlines and work effectively under pressure to meet regulatory expectations., • Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity., • Work collaboratively with internal colleagues, using initiative to gather evidence and problem‑solve assertively., • Clear and uninterrupted Stage 2 review / Ombudsman‑level experience within a registered social landlord., • Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application., • Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider., • Proven ability to investigate independently, apply critical thinking, and produce high‑quality written decisions under pressure., • Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents. Desirable • Experience reviewing complaints within a large‑scale housing organisation (tens of thousands of homes)., • Submit an up‑to‑date CV demonstrating your Stage 2 / Ombudsman complaint review experience., • You must meet the essential criteria to be considered, due to regulatory requirements., • Candidates must be available to start immediately or within a maximum of 2 weeks. 4765423

An exciting opportunity has arisen for an experienced part-time Compliance Manager to join a well-established and highly regarded law firm. This is a pivotal role working closely with the Managing Partner and Management Team, offering a competitive salary (pro-rata), performance‑related bonus, generous holiday entitlement (5 weeks plus Christmas closure, pro‑rata), pension, life assurance, income protection, and a strong commitment to work‑life balance and professional development. \nAbout the Firm\n Our client is a respected legal practice with a strong focus on regulatory excellence, governance, and continuous improvement. The firm is committed to maintaining Lexcel and ISO accreditations while fostering a collaborative and professional working environment. \nCompliance Manager — Position Overview\n This is a part‑time role responsible for overseeing the firm’s compliance framework, ensuring regulatory adherence and effective risk management. You will work autonomously while collaborating closely with senior stakeholders across the firm. \nKey Responsibilities of the Compliance Manager\n\n • Oversight of SRA Codes of Conduct and regulatory compliance\n, • Recording and monitoring compliance breaches for COLP and COFA\n, • Managing complaints handling processes\n, • Anti‑Money Laundering compliance and awareness\n, • Preparation for Lexcel and ISO audits\n, • Maintaining and reviewing firm policies, registers and office manuals\n, • Implementing and overseeing the firm’s audit plan\n, • Managing GDPR matters including data retention and destruction\n, • Coordinating practising certificate applications and CPD compliance\n, • Renewal of Professional Indemnity Insurance\n, • Risk management including file review systems and annual reporting\n, • Supporting diversity audits and firm‑wide compliance awareness\n, • Working with department leads to ensure regulatory obligations are met\n\nRequirements of the Compliance Manager\n\n, • Strong understanding of the regulatory framework governing solicitors\n, • Working knowledge of SRA Codes of Conduct and Accounts Rules\n, • Previous law firm compliance or governance experience\n, • Ability to exercise sound judgement on regulatory matters\n, • Comfortable working independently while collaborating with stakeholders\n, • Strong organisational, analytical and communication skills\n, • IT confident with Microsoft Office and legal systems\n\nThe Benefits for the Compliance Manager role\n\n, • Competitive salary (pro-rata)\n, • Performance‑related bonus\n, • Generous holiday entitlement (pro‑rata, plus Christmas closure)\n, • Pension scheme\n, • Life assurance and income protection\n, • Employee Assistance Programme\n, • Ongoing training and professional development\n, • Commitment to work‑life balance\n

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Are you an experienced Motor Claims Handler with expertise in both personal injury and credit hire claims? Join our team as a Senior Motor Claims Handler, where you'll manage complex motor claims and play a key role in delivering exceptional service to our commercial customers. You'll have the opportunity to build strong client relationships, participate in client-facing meetings, and contribute to the success of our dedicated team. How you'll make an impact In this role, you'll manage a portfolio of complex motor claims, including motor damage, credit hire, and personal injury claims, from first notification to settlement. You'll make key decisions on fraud, quantum, and liability, and manage cases through multi-track litigation. You'll also work closely with clients, brokers, suppliers, claimants, and their representatives, using a variety of communication methods such as phone and email. Your responsibilities will include: • Proactively handling motor damage, credit hire, and personal injury claims, including OICP and MOJ Portal claims., • Managing non-portal claims and investigating potentially fraudulent cases., • Conducting liability assessments and applying strategies to mitigate claim outcomes., • Collaborating with panel solicitors and coaching them through the litigation process when necessary., • Delivering outstanding customer service and handling complaints effectively. Here's what you'll bring to the role: • Extensive experience in handling motor damage, credit hire, and personal injury claims., • Strong knowledge of insurance principles and proactive claims handling., • A confident understanding of the litigation process and the ability to guide others through it., • Experience in identifying and managing potentially fraudulent claims., • Excellent communication skills, with the ability to explain decisions clearly and logically., • Outstanding attention to detail and a commitment to conscientious file handling., • A collaborative mindset and a willingness to mentor and support your team. #LI-PH1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

The Professional Conduct Manager will lead the effective management of the complaints process and enquiries relating to professional conduct, ensuring all matters are handled in accordance with the organisation’s Code of Conduct, Disciplinary Rules and Regulations. The Professional Conduct Manager

Scouts is one of the UK’s best-known and best-loved charities, helping over 450,000 young people each week gain skills for life through adventure and teamwork. Supported by 140,000 volunteers, we build confidence, compassion and courage that last a lifetime. We’re entering an exciting new chapter with a bold strategy to reach more young people and empower them to lead change in their communities. Scouts Executive Director of Strategy Salary – c. £115.000 Hybrid – 2 days per week at Gilwell Park, Chingford E4 and home-working The Executive Director of Strategy will be central to this next chapter and will be the staff lead for the advancement and implementation of the new Strategy. You’ll provide strategic insight and positively impact the wider mission of Scouts by developing and rolling out our renewed approaches to business planning, risk management and assurance, data insights and governance, and you’ll oversee the People and Culture, Resolutions (complaints) and Governance teams. You’ll also work across our federated structure of Counties, Districts and 7,000 local Scout Groups, and play a key role in ensuring that the national team provides valuable and high-quality services to support Scouts locally. You’ll join a collaborative Executive Leadership Team and play a key role in our shared leadership approach with senior volunteers. Together, we’re building a more inclusive and forward-looking organisation - one that reflects the diversity and dynamism of young people today. To find out more and apply for the role, please visit: ___ Closing date: Sunday 15th February Preliminary interviews: w/c 23rd February Final Panel interviews: w/c 9th and 16th March

Job Type: Temporary (until May 2026 with possible extension).We are seeking a skilled Complaints Investigator with extensive experience in handling complex complaints, particularly in the areas of housing, repairs, homelessness, and public realm issues.This role requires managing stage 2 complaints

You will work closely with stakeholders across the business, assisting with compliance monitoring, complaints handling, delegated authority reviews, sanctions and financial crime advice, regulatory reporting, and compliance training. A specialist insurance organisation operating within the London ma

An established UK-regulated financial institution is seeking a highly experienced Head of Operations to lead its operational, technology, and resilience functions. Deep understanding of UK banking operations: payments, KYC/onboarding, fraud, reconciliations, customer servicing, and complaints handli

Resident Liaison Officer - South West London. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team in South West London. Dealing with resident complaints.

Senior Customer Resolution Officer. Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code.

Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes. Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction. Resid

Housing Complaints Dispute Resolution Lead Contract: 3 months (possible extension subject to performance) Location: London, W6 Hybrid – 2 days office-based (Wednesday & Thursday), 3 days remote Hours: Full-time, 35 hours per week We are seeking an experienced Complaints Dispute Resolution

As our Water Network Engineer you will monitor, investigate and resolve low-pressure issues, complaints, and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and develo. Whatever stage youre at in your career, with us youll have

We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them. You will manage a varied caseload of complaints about TV, radio, print, poster and online ads, making h

Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong re

In keeping with the recommendations of this and other reviews these roles have now been split to reflect two specific responsibilities: an editorial adviser specialising in editorial complaints and their handling, with an emphasis on audience focus; and an editorial adviser specialising in editorial

The Student Casework Team draws together a range of duties, including student complaints, appeals, applications for consideration of mitigating circumstances, student discipline, and administration related to cases of alleged academic misconduct. This is a good opportunity for someone to join the St

To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education. We have a fantastic opportunity for a Project Manager with proven experience and

Proven track record of achieving sales targets and exceptional sales Excellent IT skills with demonstrable knowledge of Microsoft Office tools and CRM system Comfortable using multi channel forms of communication Strong negotiation and sales skills Ability to handle complaints and difficult situatio

To coach andassistcustomers tomaintaintheir occupancy agreement and fully understand their responsibilities; To encourage feedback from customers,recording andresponding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line withguide linesandappropria

Our Resolutions Officer will take the lead in seeking reconciliation and resolution from complaints received to the London District by following Methodist Church processes.

Managing of Conduct and Complaints team. Conduct Risk, Consumer Duty & Complaints Lead – Top Lloyd's of London Insurer.

Offer advice to Hotel Management on issues related to Occupational Health and Safety, Food Safety, Fire Safety, Disability Compliance, and any other related Environmental Health issues such as noise complaints as within the remit of the Safety & Security Department. The ideal candidate will be respo

A prominent food safety firm in Camden Town is seeking a qualified Food Safety Officer. The role involves enforcing food safety legislation, investigating complaints, and providing supportive interventions for food businesses. Candidates must hold relevant qualifications in Environmental Health or F

Your professional experience includes designing and planning major adaptation including creating and using plans, investigating and resolving complaints, risk assessment, and delivering adaptations and home improvements in homes where space is limited. As a Surveyor in our Home Improvement Agency, y

Are you Carmoola's Customer Operations Executive, managing collections, complaints and onboarding new customers?. Delivering WOW to our customers with excellent customer service. As Customer Ops Exec you will be:.

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Experience working in the motor industry or handling automotive finance complaints is highly desirable. By championing the benefits of learning

Experience: Several years in a Senior Front Office, Duty Manager, or Assistant Front Office Management role within the UK or International Hospitality industry. Guest Experience Maestro: Work closely with our Front of House Manager and Guest Relations Managers to address complaints, log issues, and

A leading fintech company in the UK is looking for a Senior Complaints Operations Manager to lead their complaints department.

A local recruitment agency has an opportunity for a SEND Tribunal, Disagreement Resolution, Complaints and Workforce Development Officer, located in Camden Town, UK.

SEND Tribunal, Disagreement Resolution, Complaints and Workforce Development Officer. Ensure mediation and problem resolution is an active feature at an early stage in caseworkers’ engagement with families to reduce tribunal numbers. Provide advice on and attend resolution meetings with parents an

Five Guys isn't just a job - it can be a career!. Five Guys Perks - employee discount program. Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.

Monitor and respond to inquiries in the support and customer service inbox to maintain top service levels. You will monitor the support and customer service inbox to ensure that service levels are consistently met. Handling complaints and ensuring customer satisfaction is a key responsibility, which

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Oldham area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual. TPBN1_UKTJ

Field Sales Executive - Area Sales Manager (Financial Solutions) cC ompetitive base + Benefits Base + OTE (80-100k) + Car Allowance Remote - South East ABJ7402 As an experienced ambitious Area Sales Manager, you would be joining a national sales team with unparalleled growth within a leading financial services organisation that empowers British business. As a B2B Area Sales Manager you will be responsible for identifying and engaging with key industrial business partners to offer finance solutions, maximise sales, and increase business development for future business growth of the company. As area sales manager with a background in financial solutions expertise OR industry knowledge of the industrial sector , you would liaise with key stakeholders (procurement/ engineering managers, finance directors, decision makers) to provide flexible uniquely tailored funding solutions to support and target SME /businesses across the UK for their purchase of e.g. industrial vehicles / haulage (vans/ trailers/ lorries etc) / plant machinery / manufacturing equipment etc. Home-based (remote) Own vehicle required. What can we offer you? Uncapped commission structure with OTE 80-120k 1st year. Commission paid on every 'deal' Supportive team structure. Thorough training in HO to start the role quickly and informatively. Remote working environment. Superb benefits + car allowance + mileage (not car). Key Responsibilities Cold calling and generating new business from scratch for new customer engagement within the UK, targeting accounts and representing the company to increase current UK sales. Prepare, maintain and develop the Key Account Financial Plans to customers offering financial solutions e.g. Hire Purchase, Sale and HP Back (equity release from assets) and Finance Lease. Liaise with key contacts /customers about medium and long-term sales forecasting. Updating the sales CRM systems with logging call activity key to organisation and follow-ups. Management of customer complaints in close liaison with teams, ensuring effective and proactive communication and resolution. Management of various customer projects both with the customer and internally within the company. Develop positive, proactive relationships across internal departments and with external stakeholders. Ensure that all company governance and compliance requirements are adhered to. Qualifications / Experience Experience of working in a commercial B2B environment. Solid experience in industr ial sales / business development OR financial services experience Evidence of new sales and business development with demonstrated success in achieving sales targets. Desirable- Experience of offering finance solutions e.g. Hire Purchase, Sale and HP Back (equity release from assets) and Finance Lease.Full training given. Evidence of cold calling and travelling to customer sites. (Autonomy /freedom with your own customer base). Maintain a strong relationship within internal and external stakeholders. High levels commercial acumen with s trong interpersonal skills Self-motivated, proactive & enthusiastic individual. Excellent communication and influencing skills, able to understand technical information and promote company financial solutions and products. Effectively manage and maintain peer and business relationships with a high degree of integrity and trust. Salary Base + uncapped commission (Base / OTE 80-100k) |Pension- EC 10%: Private Medical Insurance; Life Assurance etc. Social events. Remote working. To Apply : Please contact Alison Basson, job ref ABJ7402 on 07814547440 or preferably apply to TPBN1_UKTJ

About the Role: A respected Housing Association in London is seeking a proactive Housing Officer to join their team on a temporary 6-month basis. The successful candidate will manage a caseload of tenants, handle tenancy-related issues, carry out estate visits, and deliver high-quality resident support. Key Responsibilities: Manage tenancy and estate issues effectively Conduct property visits and inspections Provide advice and support to residents Handle complaints, rent issues, ASB, and safeguarding concerns Maintain accurate records and case notes Requirements: Previous experience as a Housing Officer or similar role Strong understanding of tenancy management Excellent communication and customer-facing skills Full UK driving licence Ability to manage a varied caseload independently Desirable: Experience within a London-based housing association Location: London (Housing Association) Hours: Full-time Pay Rate: £21–£27 per hour (depending on experience) Contract: 6 Months (Temp)

Technologist – Food Safety & Quality We're looking for a Technologist to join our Technical team and help drive food safety and quality standards across site. This role is all about keeping our Food Safety & Quality Management System up to date, supporting audits, managing technical data, and working closely with operations to make sure everything we do is safe, compliant and customer-ready. What you'll be doing: Maintaining and updating QMS documentation Supporting audits, gap analysis and corrective actions Managing internal audits and due diligence Tracking KPIs, complaints and online reviews Promoting a strong food safety and quality culture What we're looking for: Degree or experience in a food/manufacturing environment Strong attention to detail and organisation Confident communicator, great with people Good IT skills (Excel / Microsoft 365) HACCP or Internal Audit training (a bonus) Why this role? Perfect for someone early in their technical career who wants real responsibility, real exposure, and real development in a fast-paced food manufacturing business. If you want to build a career in food safety and quality - this is your move. TPBN1_UKTJ

Housing Officer Local Authority - East Midlands (City-Based) A large local authority based in the East Midlands is seeking an experienced and customer-focused Housing Officer to join a busy and well-established housing service. This is a varied, office-based role providing high-quality housing advice, tenancy and estate management support to tenants, leaseholders and applicants. The post plays a key role in helping residents access and sustain safe, decent and affordable homes , ensuring services are delivered in line with legislation, policy and best practice. Please note: This is not a Housing Patch Manager role. There is no site-based or community patch management involved. The role is focused on administrative duties and direct customer contact . Assignment Details Contract Length: Initial 10-month assignment Pay Rate: £17.99 per hour (Umbrella) Hours: 37 hours per week Working Pattern: Office-based role with a minimum of three days per week in the office Up to two days per week working from home Mandatory office attendance on Mondays and Wednesdays The Role Reporting to the Area Housing Manager , the Housing Officer will deliver a wide range of housing management and administrative functions. The role requires a strong understanding of social housing processes, excellent customer service skills and the ability to manage complex administrative workloads accurately and efficiently. Key Responsibilities Deliver high-quality housing, tenancy and estate management services in line with statutory requirements and local authority policies. Provide housing advice and support in relation to lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including tenancy terminations, successions and key movements, with specific responsibility for the first stage of the void process . Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and the administrative coordination of site visits. Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages, ensuring appropriate security arrangements are in place. Deliver comprehensive administrative support, including reports, invoices, payments and the maintenance of accurate records. Promote digital access, self-service options and tenant involvement initiatives. Skills, Knowledge & Experience Experience, or a strong interest, in housing services and customer support. A solid understanding of social housing, including tenancy management and relevant legislation. Proven administrative experience with the ability to manage high volumes of work accurately and efficiently. Experience processing tenancy amendments in line with legislation, including endings, successions and key movements, particularly at the early stages of the void process. Experience using the NEC Housing Management System . Willingness to work primarily from the office due to the customer-facing nature of the role. Strong communication, organisation and problem-solving skills. Ability to work calmly under pressure and manage competing priorities. A proactive, accurate and customer-focused approach. Apply today for a confidential discussion. Linsco is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ

Your new company You will be joining a well-established public sector organisation that delivers Roads and Transportation services across the region. The Structures team plays a key role in assessing, maintaining and improving bridges and other highway structures that support the wider network. You will be part of a collaborative engineering environment where safety, quality and effective service delivery are at the heart of everything they do. Your new role Lead on the design of new works and improvements for bridges and highway structures Manage general and principal inspections, condition assessments and maintenance activities Oversee asset data management for all structures Prepare surveys, designs, contracts and supervise works on site Handle contract payments, variations, claims and disputes Plan, prioritise and organise team workloads to meet timescales and budgets Monitor and report project progress to the Design Engineering Manager Develop solutions to a wide range of structural and design issues Manage abnormal load routing Ensure procurement follows council Standing Orders Allocate work, identify resource gaps and support staff development Lead on customer enquiries and complaints Carry out recruitment, performance reviews, disciplinary matters and absence management Lead regular team briefings Act as Client and Principal Designer under CDM regulations Ensure health and safety compliance across all activities Represent Roads and Transportation at meetings and committees Support and deputise for the Design Engineering Manager when required Contribute to capital and revenue budget management Prepare and present reports for internal and external groups Contribute to corporate governance, compliance and performance Lead on preparation and monitoring of the Service Asset Management Plan What you'll need to succeed Chartered Engineer registered with the Engineering Council Extensive experience in bridges and highway structures Strong communication and stakeholder management skills Proven project management experience Working knowledge of contract management Strong understanding of health and safety legislation Full driving licence Desirable Degree in civil or structural engineering Postgraduate qualification Experience managing a team IOSH Managing Safely or similar Knowledge of AutoCAD or asset management software Local government experience Understanding of pavement construction over structures What you'll get in return Opportunity to lead key infrastructure projects with regional impact Supportive and professional engineering environment Access to car pool scheme / service vehicles Ongoing training and development Stable public sector environment with progression opportunities What you need to do now If you're interested in this role, click apply now to forward an up to date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

If you're a Health and Safety Consultant in London keep reading! Are you passionate about construction? Apply now! Are you looking for an opportunity to work on a wide range of projects? Apply NOW!! This successful construction consultancy is looking for an experienced and highly organised Health and Safety Consultant to join their innovative team in London. Working on a wide range of projects, you will need to be able to work well under pressure and multitask. As you will be taking the lead on a variety of projects you can be sure no two days will be the same! Responsibilities of the successful Health and Safety Consultant: The role is primarily based on the delivery of CDM Services, although experience of delivering additional associated Health & Safety Services could be an advantage. You will be responsible for delivering several roles, which they have established following the introduction of CDM 2015, in all technical and contractual aspects of professional practice. You will cover a range of sectors including but not limited to property, industrial and education. Providing Health & Safety Services on both independent commissions and to complement our wider project delivery services. Production of pre-construction information, files and other associated CDM documents. Ensuring Designer compliance. Reviewing contractors' documentationInterfacing with clients and design teams on a project basis. Advise clients on procurement options and consultant appointment issues. Pro-active in business development of the Services within the Region Keep updated with current legal developments in respect of construction and associated law. Requirements of the successful Health and Safety Consultant: Suitable and relevant experience, ideally from a design or construction background Professional Qualification in Design or Construction. NEBOSH qualified (minimum Construction Certificate). Preferable Member of APS / IOSH. Experience in a similar role. Good IT skills and working knowledge of MS Office: Word, Excel, and Outlook. Demonstrate knowledge and understanding of the component parts of CDM2015 and other Health & Safety issues. H+S Training capability. The Ideal Health and Safety Consultant: Strong Communication skills - experience of communicating with people at differing levels effectively through oral and written communication. Client facing skills - experience of working with clients at a strategic/operational level and managing relationships effectively. Strong Planning and Organising skills - able to prioritise workload and deadlines and manage change effectively. Effective problem resolution skills - solution orientated with the ability to manage problems and complaints assertively. Teamwork skills - ability to work with others to achieve team and personal targets or objectives. Consultancy experience For more information on this exciting opportunity please contact Charmaine Mundy Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. TPBN1_UKTJ

?An exceptional opportunity to join an award winning British manufacturer as Technical Manager . Renowned for innovation and quality, this is a truly global and fast growing chemical manufacturer. The group operates two UK manufacturing sites, a major facility in Asia, and distribution centres in the USA and China. Their international footprint enables products to reach over 100 countries worldwide, alongside the sourcing and supply of specialty chemicals to a diverse range of industries. Purpose of the Role: Lead all technical, R&D, quality, and compliance activities across the site, supporting product development, regulatory reporting (ISO 9001, ISO 13485, Medical Device standards), environmental compliance, and safe production processes. Key Responsibilities: Lead R&D and new product development. Oversee QC systems, databases, specifications, and technical documentation. Direct laboratory teams on QC and R&D activities. Manage technical investigations, complaints, and customer interactions. Maintain COSHH, MSDS, and technical data for all materials. Conduct bench level laboratory work. Travel to national and international sites for projects. Manage technical files within QMS and support regulatory requirements. Liaise with production, the Environment Agency, and other stakeholders. Ensure chemical safety, site H&S, Legionella control, and best laboratory practices. Train team members and support technical scaleup to production. Maintain strong documentation using SAP/SciNote. Report technical progress internally and externally. Requirements: PhD in Chemistry. Polymer/photopolymer experience preferred . Environmental/QMS experience desirable (training available). Strong chemical H&S knowledge. Experience working in regulated, quality driven environments. Must have the right to work in the UK,sponsorship is not available. Personal Attributes: Organised, methodical, strong communicator, motivated, able to work under pressure, confident leader, and willing to undertake hands on bench work . ? Why join? This is an exciting, international environment where you can make a real impact and contribute to a business with genuine global reach and ambition. TPBN1_UKTJ

Holiday entitlement will be 28 days including public and bank holidays Working hours are between 9-5pm Location of the home is DE11 Full location willl be disclosed to the right candidate due to safeguarding reasons KEY TASK AREAS AND RESPONSIBILITIES Children and Young People ? To meet the requirements of the Registered and Placing Authority ? To ensure that the Home always meets the regulations set by the Regulatory Body ? To deliver services in line with the Children's Home Regulations including quality standards and Ofsted Social Care Common Inspection Framework (SCCIF) and company policies ? To safeguard all Children and Young People in the Home and to ensure good safeguarding procedures and principles detailed by your local safeguarding board are always in place and applied consistently ? Work with the team to ensure that referrals and applications are made as and when necessary and within the set time frames e.g. Safeguarding, Deprivation of Liberty ? Contribute to the process of assessment of referrals as and when required ? Work with the care team to coordinate admissions of suitable Children and Young People to the Home ? Ensure that all the relevant personal/pathway/placement plans for Children and Young People are in place, accurate, up to date and are adhered to by staff ? Support Key Worker Responsibilities for Children and Young People ? To ensure eff ective and timely contact and communication with the appropriate external agencies and Children and Young People's relatives, advocates and others ? Within a multidisciplinary team, monitor the progress of all Children and Young People's personal/pathway/placement plans, off ering advice, support and consultation ? Undertake regular reviews of the service provided to Children and Young People, involve relevant external agencies and take steps to represent the Children and Young People's interests ? Act on and/or delegate actions or recommendations from any reviews and ensure that all outcomes are completed ? Provide direct care and supervision, as required, to Children and Young People in the Home, including providing occasional cover for staff absence as necessary Job description ? Oversee and ensure that all staff eff ectively manage challenging behaviour, enabling Children and Young People to develop from a position of needing external control, toward self-control ? Maintain eff ective daily contact with internal and external colleagues ? Work eff ectively and positively with relatives, advocates and others involved with Children and Young People ? Direct and coordinate the care and support of each Child and Young Person to ensure that their targets are met ? Take responsibility for coordinating risk assessments and ensuring they are reviewed and updated ? Monitor and ensure that all Children and Young People's fi nancial transactions are recorded and administered following individual placement agreements, and Company and Regulatory Body policies and procedures ? Ensure awareness and implementation of appropriate practical application of the Mental Capacity Act including the Deprivation of Liberty ? Work as a key member of the multidisciplinary team which encompasses education, residential and clinical services relevant to the Home ? Liaise with staff from other departments to provide a consistent approach to all aspects of Children and Young People's care Staff ? Work with the Operations to ensure that appropriately qualifi ed and experienced staff are recruited per Company policy and standards set by the Regulatory Body ? Work with the Operations to ensure that staffi ng meets the standards and levels as set out in the Home's Statement of Purpose ? Ensure that employment checks under Schedule 2 are undertaken with regard to the recruitment of staff following the standards set by the Regulatory Body, for example, references and DBS checks ? Take the lead on recruitment decisions with assistance from the Administration Department ? Ensure that all staff complete a full induction following Company policy and standards set by the Regulatory Body ? Support Operations eff ectively apply the probation process and contribute to decisions regarding the ongoing employment of staff ? Assist in planning and updating of qualifi cations and contribute to personal development of self and others in line with personal and organisational objectives ? Provide regular supervision and annual appraisals following company policies and standards set by the Regulatory Body ? Conduct Return to Work meetings for direct reports and manage sickness and absenteeism following Company policy ? Involvement in disciplinary, capability, grievance and other people management procedures following Company policy as appropriate ? Ensure that Operations carry out supervisions, probation reviews, annual appraisals, return to work meetings and manage their staff in line with Company policy and standards set by the Regulatory Body ? Ensure regular team meetings in line with Company policy and standards set by the Regulatory Body ? Delegate responsibilities based on the competence of staff and the needs of the Company and review to promote teamwork and communication Job description ? Ensure and undertake verbal debriefs with staff as required and necessary and ensure relevant paperwork is completed ? Take the lead on the suspension of staff involved in Safeguarding issues in conjunction with the Operations ? Identify training needs of staff and contribute to the training and development of staff ? Ensure that staff exhibit the values set out by the Company and uphold standards of behaviour following Company policies Quality ? To ensure that appropriate standards are maintained, especially about care, educational and clinical programmes (service dependent) for the Children and Young People in their care, following company policies. Specifi c areas include: o The Homes Statement of Purpose o Safeguarding Individuals o Health & Safety - environmental health, food, fi re, risk assessments o Complaints and representation o General Social Care Council Codes of Practice o Care Quality Commission (registration) regulations/ Care Standards o Equality General ? Ensure awareness that the service operates to agreed budgets and contribute to keeping within these budgets as instructed ? Exercise vigilance regarding Health and Safety and promptly report all hazards and/or remedy them where appropriate. Undertake all duties in a manner calculated to minimise or avoid unnecessary risks, personally or to others ? Reports issues and/or incidents relating to staff Children and Young People that have arisen promptly to the relevant Line Manager or appropriate person ? To carry out on-call duties as required ? Operate at all times following Company policies and procedures, with particular reference to Safeguarding, Child Protection, Whistleblowing, Complaints and Representations and Behaviour Policies ? Participate in training and take responsibility for personal development ? Participate in team meetings, supervisions and annual reviews following Company policy and the standards set by the Regulatory Body ? Work to promote the Home as a valued, professional asset within its community and conduct themselves at all times in a manner that reinforces this image ? Ensure that all actions are in the interests of the Children and Young People and the Company ? To work to and exhibit the values of the Company and maintain standards of behaviour following Company policies, procedures and practices ? To carry out any other reasonable and relevant duties as required Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. TPBN1_UKTJ

Business Support Manager - Sheffield Permanent Who we are MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham, and Glasgow. The business is focused on the development and management of residential, student accommodation, and industrial assets and manages a diverse portfolio covering every major asset class across the UK. With a significant pipeline and continued expansion underway, this role offers the opportunity to play a key part in shaping high-performing operational environments within one of the UK's most active property platforms. Who we require MCR Property Group is seeking an experienced and commercially minded Business Support Manager to oversee the operational performance of multiple student and residential accommodation sites across Sheffield. Reporting directly to the Regional Operations Manager, this is a senior operational role with responsibility for driving exceptional resident experience, strong occupancy and financial performance, robust compliance standards, and effective people leadership across a growing portfolio. As Business Support Manager, you will take ownership of the day-to-day operational performance of multiple accommodation sites, ensuring consistency, efficiency, and full alignment with company standards. You will lead on-site teams to deliver safe, well-maintained, and professional environments, ensuring maintenance, cleaning, and security standards are upheld at all times. You will conduct regular audits and operational reviews, identify opportunities for improvement, and ensure full compliance with statutory and regulatory requirements, including health and safety, fire safety, environmental standards, and the ANUK/Unipol Code. Accurate operational reporting and record keeping across all sites will also form a core part of the role. Resident experience will sit at the heart of your approach. You will foster a service-led culture where customer satisfaction is central to every decision, monitoring feedback closely and implementing improvement plans where required. You will ensure teams deliver professional, responsive, and solution-focused service, support the effective management of complaints and welfare-related matters, and build strong working relationships with student bodies, universities, and local partners. From a commercial perspective, you will be responsible for driving strong occupancy and revenue performance across the portfolio. This will include working closely with central marketing and lettings teams to support pricing strategies, monitoring market trends, overseeing site events and viewings, and delivering resident engagement initiatives that support retention. You will regularly report on occupancy levels, revenue, and costs, using data to inform decisions and optimise performance. You will also lead on rent collection and income protection across all sites, ensuring credit control procedures are followed consistently and arrears are escalated appropriately. You will support teams in handling sensitive financial conversations with professionalism and clarity, while producing accurate reporting on debt performance and implementing structured recovery plans. People leadership will be a critical element of this role. You will provide visible, positive leadership to site teams, overseeing recruitment, onboarding, training, and ongoing development. You will conduct regular one-to-ones, performance reviews, and coaching sessions, promoting high standards of professionalism, accountability, and collaboration, while embedding a culture of continuous improvement. About you The successful candidate will bring significant experience in accommodation, property, hospitality, or operational management, ideally with responsibility for multiple sites. You will have a strong understanding of compliance requirements and operational best practice, alongside proven experience in debt management, credit control, and income recovery. You will demonstrate excellent leadership and stakeholder management skills, strong commercial awareness, and a track record of driving occupancy and revenue growth. Confidence using Microsoft Office and property management systems is essential, as is the flexibility to travel between sites when required. This role would suit a driven, resilient, and highly organised professional who enjoys operating in a fast-paced environment, leading teams from the front, and delivering results across customer experience, compliance, and commercial performance. TPBN1_UKTJ