Performance Analyst
3 days ago
Manchester
Job Title: Performance Analyst – SFIA Level 4 Location: Manchester / Leeds / Sheffield (Hybrid Working) Contract Type: 6-month Contract (Inside IR35) Rate- 300Inside IR35-375 Inside IR 35 Start Date: 11 August 2025 Security Clearance: BPSS Reporting To: Senior Performance Analyst, Collaboration and Communication Services (C&CS) Role Summary: We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: • Lead the development of performance measurement frameworks and meaningful KPIs., • Apply quantitative and qualitative data analysis to drive service improvement., • Work closely with stakeholders, user researchers, and service teams to deliver actionable insights., • Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences., • Interpret and analyse user data to guide service design and delivery decisions., • Support the collection, validation, preparation, and cleansing of data., • Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports., • Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting., • Demonstrated 5+ years of experience working within performance analysis or similar roles., • Strong technical capability in:, • Microsoft Power BI, • Microsoft Azure Data Services, • Google Analytics, Google Tag Manager, BigQuery, Looker Studio, • Statistical analysis, hypothesis testing, and significance evaluation, • Experience in designing and implementing performance frameworks and KPIs., • Skilled in user-centred analysis, translating user research and behaviour into strategic insight., • Excellent communication skills with the ability to present complex data clearly., • Experience in public sector, internal services, or large-scale digital transformation., • Exposure to agile environments and iterative delivery., • Hybrid working from Manchester, Leeds, or Sheffield (site attendance may be required)., • Contract duration: 6 months, • BPSS clearance required prior to onboarding., • Inside IR35