Trabajos head of customer experience en London - Page 4Crear alertas

Head Chef - Sidcup £32,983 per annum Monday to Friday, 6:30am - 2:30pm Join Eurest, part of Compass Group UK&I, as a Head Chef and lead a team delivering exceptional food experiences in a prestigious workplace setting. This is your chance to combine culinary creativity with a genuine work-life balance. What You’ll Do • Lead and inspire a kitchen team of 8, serving up to 250 customers, • Deliver high-quality, sustainable meals across breakfast, lunch, and dinner, • Plan menus, manage stock, and ensure food and safety compliance (HACCP, COSHH, Natasha’s Law), • Support our journey to net zero by 2030, • Maintain cost control and drive food sales with innovative ideas, • Proven experience in a similar Head Chef role, ideally in contract catering, • Excellent culinary and presentation skills, • Strong leadership with a progressive mindset, • Sound knowledge of food safety, allergens, budgeting, and stock control, • Meals while on duty, • Healthcare checks and discounted health plans, • Pension scheme and life assurance, • Financial wellbeing and employee assistance programmes, • Exclusive shopping discounts & recognition awards, • Continuous training and clear career pathways If you’re ready to make an impact with food that fuels performance and helps people thrive - we want to hear from you. Apply today and cook up a career you’ll love.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy. How we say thank you! -Celebrate your birthday with an extra paid holiday. -Build your future with support from our Lead-Inn development program. -Take the time you need to rest and recharge; Paid Breaks are on us. -Enjoy 50% off food at any of our Inns -Relax with a stay at any of our Inns during January, February, and March for just £1. -Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. -Experience a spontaneous trip away with £50 on same day bookings -It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! -24/7 confidential support is always there when you need it with our Employee Assistance Programme -Tronc (…that’s tips to me and you) -Contribute to a company that gives back through our Give-inn back scheme -Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty. You'll Fit Right Inn As Chef de Partie, you’ll be at the heart of our kitchen, ensuring presentation and attention to detail are paramount. With experience in a similar role and a genuine passion for food, you’ll take full responsibility for your section, delivering exceptional food service from start to finish. You will oversee food safety, storage, and compliance with legislation and company policy, working closely with the team to maintain high standards. Strong communication, time-keeping, and organizational skills are key as you collaborate with kitchen staff, front-of-house, and management teams. You’ll work efficiently under pressure, preparing food items timely and maintaining a clean working station. If you’re passionate about delivering quality food and thrive in a fast-paced environment, we think you’ll fit right inn... This role allowed Tele to learn from those around her, gaining valuable experience and expanding her knowledge in the kitchen. Watch Tele’s video to learn more about our Kitchen Team Member roles

A British luxury fashion house headquartered in London. Catering for between 500 - 1000 people daily and we offer a full service all day café and Coffee Bar along with Daily fruit deliveries and some high end hospitality. Additional benefit of this location is great transport links to the location. We are looking for a talented Head Chef to join our team at one of our prestigious locations in London. If you are a current Head chef or Sous Chef working with fresh ingredients and in a fast paced environment then please apply today. You will be excited to work with fresh seasonal ingredients & regularly changing bespoke menus. You will be creative and have the opportunity to showcase your skillset. Key responsibilities: • To work well in a team, providing breakfast, lunch & hospitality., • To produce food for service using fresh ingredients, cooking from scratch and following the companies brand standards, • Ensuring company food standards are adhered to and wastage controlled., • Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed., • Excellent customer service skills, • A genuine interest in food & excellent customer service, • An all-round team player, • Innovation and passion for great food, • Ability to demonstrate reasonable / good understanding and use of verbal English., • Ability to demonstrate reasonable / good standard of written English and reading skills. This is an exciting opportunity for a motivated and creative chef to advance their career in a dynamic environment. You'll have the chance to work with fresh ingredients, develop innovative menus, and take on a leadership role while contributing to a thriving kitchen. If you're ready to take the next step in your culinary career, we’d love to hear from you! • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)., • Free meals on duty, • Volunteers leave – up to one day per year., • Enhanced maternity, paternity and adoptive leave., • Cycle to work scheme., • Recommend a friend bonus., • Unrivalled individual training and development., • Well established apprenticeship programme., • Team & company social events., • Employee assistance programme., • Workplace pension., • Excellent career progression within a leading independent contract caterer. About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy. How we say thank you! -Celebrate your birthday with an extra paid holiday. -Build your future with support from our Lead-Inn development program. -Take the time you need to rest and recharge; Paid Breaks are on us. -Enjoy 50% off food at any of our Inns -Relax with a stay at any of our Inns during January, February, and March for just £1. -Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. -Experience a spontaneous trip away with £50 on same day bookings -It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! -24/7 confidential support is always there when you need it with our Employee Assistance Programme -Tronc (…that’s tips to me and you) -Contribute to a company that gives back through our Give-inn back scheme -Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty. You’ll Fit Right Inn As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses. If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn… This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. This role comes with the added benefit of colleague accommodation - click the link to learn more

Senior Chef de Partie wanted! Are you passionate about food and looking for your next opportunity in a vibrant kitchen setting? Join our Restaurant team within our busy Garden Centre! We’re on the lookout for a Senior Chef de Partie to support the day-to-day running of our kitchen. Who are Garsons? Founded in 1871, today Garsons is an award-winning destination Garden Centre, Farm Shop and Restaurant with locations in Esher, Surrey and Titchfield, Hampshire. Garsons Esher is also home to one of the UK's largest pick-your-own farms. We're honoured to have won numerous awards for our outstanding customer service and quality products, which we couldn't achieve without our valued team. We've built our reputation on friendly, reliable service with a smile, and we're always keen to meet those who share our values. What does the role involve? We are seeking a skilled and passionate individual who will contribute to our Kitchen team and uphold our commitment to quality food preparation and service. Responsibilities: • Assisting the Head Chef and Sous Chef in ensuring the quality, consistency and production of areas of responsibility in the kitchen., • Preparing, cooking and presenting dishes within your speciality and training any Demi-Chef de Parties or Commis Chefs working with you., • Helping the Head Chef and Sous Chef to develop new dishes and menus., • Ensuring you and your team have high standards of food hygiene and complying with the legal requirements of health and safety., • Monitoring portion and waste control to maintain profit margins., • To be responsible that deliveries from stores or from or to outlets are properly checked with an emphasis on quality, quantity and food safety., • Supervising the work of Commis Chefs and Kitchen Assistants., • Producing consistent, high quality plates of food. Keeping the kitchen clean and hygienically safe., • Assisting the Head Chef with weekly stock takes and stock rotation. What skills and experience do you need? • Proven experience in a fast-paced kitchen with a strong culinary background (at least 2 years’ experience)., • Culinary certificate or diploma desirable., • Knowledge of food hygiene and safety regulations., • Food safety/hygiene certification desirable., • Ability to work under pressure while maintaining a high standard of quality., • Ability to work effectively as part of a team, while also possessing strong leadership skills., • Excellent communication and organisational skills. What's in it for you? Full-time | Permanent | 42.5 hours/week | 5-day rota Daytimes only – no evening work! • 20% Employee discount (plus discount for designated household member)., • 28 days paid holiday increasing to 31 days with 2 years’ service (pro rata)., • Company bonus scheme., • Learning and development opportunities., • Company Sick Pay scheme., • Pension scheme., • Access to health and wellbeing support., • Service rewards awarded for 10 years’ and 25 years’ service., • Company events including celebrating long service., • Discounted ‘Pick Your Own’ fruit and vegetables.

Maintenance Manager £36,000 per annum + monthly service charge payment Preference will be given to candidates who have worked in a hotel/hospitality environment • 4 weeks holiday rising to 5 weeks with service, • 8 Bank holidays, • Free car parking Discounted hotel accommodation for yourself and your family at all hotels Discounted hair treatments at our two Utopia Spas Discount off all food & beverage at all hotels Discount of individual treatments booked in our two Utopia Spas Discount on retail products in our two Utopia Spas Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday The Place Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. 4 Silver Star AA, Award winning Utopia Spa with 19 treatment rooms, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining. In addition, our luxurious lounges and outside terraces are ideal for traditional afternoon tea. The Role A full-time permanent vacancy is available to head up our in-house maintenance team. You will ensure reactive and planned maintenance is covered over a 7-day period to assist in making sure the Hotel & Utopia Spa is presented appropriately and all facilities are maintained in excellent working order. You are supported by a Grounds Team of 2, and roaming team members from within the Alexander Hotel Group when required. Duties will include; • Scheduling tasks for the day and delegating and supporting the team to meet the maintenance demands of the day., • Completing general maintenance tasks from the daily maintenance list ensuring that priority tasks are completed., • Liaising and controlling external contractors when on site, • Tasks will include boiler room maintenance, plumbing, electrical, carpentry/joinery, painting & decorating. While we are seeking a multi-skilled person, we do not expect you to be able to cover all these trades!, • Ability to work in a fast paced, ever-changing environment covering a wide range of general maintenance tasks in a customer environment., • General maintenance experience ideally within a guest/customer environment, • Priority areas of experience either plumbing or electrical, • Experience of working within a Spa environment including pool plant maintenance would be an advantage for this role., • Some on call for emergencies so you must live within 30 mins radius of the hotel., • Proven record of success in prioritising a range of property maintenance issues #hotelmaintenance #maintenance #maintenancemanager

Develop, implement, and drive the Visual Merchandising plans across all stores to enhance customer experience and commercial performance. Reporting to the Head of Retail, we are seeking a creative and detail-oriented Visual Merchandising Manager to lead the visual strategy and execution across our r

Sliding Head Setter Programmer We are working with a prestigious company who produce high quality precision machined components to meet our customer specifications. Key skills required of the Sliding Head Setter Programmer: * Must have proven experience in setting and programming CNC sliding head

Head of Marketing - £65K-£75K + Great Benefits - London - Food Market I have partnered with a leading food business that are well-known across London for having the tastiest products on the market. With strong values and vision, this is a great opportunity to join a small team on the road to something great! Sitting within the marketing team you will work and report into the Founder of the business to be hands on with strategic and execution aspects. Key Responsibilities: Develop the brand engagement through creating compelling customer acquisition initiatives Take ownership across digital, social media, email channels Execution of loyalty programs to drive retention and acquisition of customers Plan crisp seasonal promotions and events for revenue and sales Own the marketing budget to optimise ROI Skills & Experience: Essential to have food industry experience Strong 360 in all marketing channels Proven track record of driving growth and increase in customer engagement across the platforms Having a hands-on approach to strategic execute the highest quality of marketing *Rates depend on experience and client requirements

Electoral Services Officer (Wandsworth) £35,391 - £45,564 Permanent Full Time Wandsworth Town Hall/WFH Some office attendance required each week Objective of role We are looking for an individual to join the Electoral Services team in Wandsworth to deliver high quality and effective electoral registration and election administration in a high performing team. This exciting role is within the Better Service Partnership between Richmond and Wandsworth Councils.The overall purpose of the Better Service Partnership is to provide the highest quality of service at the lowest attainable cost.Electoral Services at Richmond and Wandsworth Councils operate as two separate services, but which work closely together as part of the Assistant Chief Executive’s division at the heart of the organisation. You will help the service to continue to improve, making full use of modern tools and data to drive further efficiencies into our working practices.Creativity and innovation are encouraged to ensure we meet future legislative change and provide a modern and customer-centric service to our residents and key stakeholders. About the role • To provide assistance and administrative support to the Electoral Registration Officer (ERO) in the preparation, compilation and maintenance of a complete and accurate Register of Electors., • To provide assistance and administrative support to the Returning Officer (RO) in the organisation, management and conduct of all elections and referendums in the Borough., • To play an integral role in ensuring the Service meets The Electoral Commission’s Performance Standards for ERO’s and RO’s., • Good working knowledge of electoral law and electoral procedures, • Experience of working in electoral administration or an elections environment., • Experience of organising, prioritising and managing own work load., • Ability to work accurately under pressure to meet statutory deadlines, • Good verbal and written communication skills Shortlisting Date: 28th September 2025 Interview Date: W/C 29th September 2025 For an informal conversation please contact Andrew Smith Head of Electoral Services and Elections via ___ For an informal conversation please contact Andrew Smith Head of Electoral Services and Elections via We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of___ designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

About The Role HomeServe are now recruiting for directly employed Gas Engineers to join our team! Location Dartford Full Time - You will average 40 hours per week over the year working annualised hours (Less in Summer more in Winter), but your pay will not change! This also includes working some weekends and Bank Holidays Salary - £51,400 + £3,000 signing on bonus! HomeServe offers an industry leading reward package to attract the best in our field: Seasonal hours (shorter hours in the summerwith the same pay)! Additionalpaidovertime Fantastic pension schemeincludingIncome Protection Cover 33daysannual leave(including bank holidays)with theoptionto buy,sellorcarryover up toanadditionalweek Up to£2500 Smart Techand Home Improvementssalarysacrificeto shop at Currysand Ikea, spreading the cost over 12 months FreeCover 8 HomeServe policy Employeeassistanceprogramme looking out for you and your family Company vanwith fuel card Use of company tools, uniform and PPE Access to ourprivate, award-winning training facilityand access to our excellent team offield-basedcoachesto support your ongoing learning and development in the role Take control of your own career and development with our wide range of learning and developmentopportunities Monthly breakfast meetings with your team to share best practices andkeep in touchas well as monthly reviews with your line manager About the role As a Gas Repair Engineer at HomeServe, we put the customers experience at the forefront of everything we do. You will undertake the maintenance and repair work of gas appliances and central heating systems in our customers homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate What we need from you? CCN1, CENWAT1, HTR1 & CKR1 Full UK Driving Licence with no more than 6 penalty points Exceptional customer service - communication is key Proactive, can do attitude Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers lives.Youll work in a fun, friendly and inclusive environment where People understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support To help you settleintoyour career with HomeServe, you will undertake our extensive training programme. Week 1 will be Monday to Friday at our Head Office in Walsall, covering all things HomeServe, Health and Safety, tools and equipment Week 2you will be buddied up with an experienced HomeServe Gas Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps If you believe you are who we are looking for then click apply now!If your experience matches what we need you willbe sent an open book Gas Theory Paper, where you can use all resources available to complete it. If you are successful at thisstage,we will be in touch directly to invite you to an in-person assessment, where you can show us whatyouvegot! You will meet the team, complete a technicalassessmentand answer a few interview questions. If this sounds like you then we'dlove to hear from you. Itsour People that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About The Company Here at HomeServe, we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our People to do the right thing. At HomeServe we've got over 30 years' experience taking care of the nations homes. From home emergency cover to one-off repairs,were here 24/7.Whether itsplumbing and drainage, boiler, heating, or electrics, our Home Experts are ready to get your job done. TPBN1_UKTJ

Job Description Let's engineer a safer world. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions. We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So, talk to us about what's ideal for you - from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us. AtkinsRéalis provides consultancy and engineering services to a range of clients in industries such as Nuclear Power, Defence, Rail and Aerospace. Due to strong growth, particularly in the nuclear sector, we are looking to expand our team. The role is to contribute to the design of Electrical, Control and Instrumentation (EC&I) systems solutions for AtkinsRéalis clients. The systems can vary from simpler and conventional EC&I hard wired systems up to complex multi panel systems with significant programmable elements and be used in a safety or security critical contexts. Your purpose: • Provision of cost-effective engineering design solutions and high-quality customer service., • Engage with clients to understand technical needs and develop successful working relationships., • Ensure successful delivery of high-quality engineering works to time, quality, budget and customer satisfaction., • Specification, design and implementation of PLC, DCS and SCADA based systems., • Instrumentation systems specification and design., • Verification of junior engineer's EC&I technical documentation. Essential- • Capable of working on diverse projects both independently and under senior supervision within a team., • Knowledge and experience of a broad range of control systems and electrical control equipment and its applications in automated and safety related systems., • Working towards or already achieved Chartered engineer status with a relevant professional body. Looking for a place where you can engineer a better future? AtkinsRéalis is for you. Here, our digital-enabled approach transforms outcomes for people and the environment. You'll have a myriad of projects to choose from and endless possibilities for career growth. More responsibility, acclaimed training programmes and flexible working are part of our inclusive culture of prioritising diversity, health, and happiness. Within ADS&T, we have signed the "Women in Defence" and "Women in Aviation and Aerospace" charters. These pledges include providing opportunities for women to succeed at all levels. We're also committed to being a Military friendly employer and have been recognised with the Ministry of Defence's (MoD) Gold Employer Recognition Award. Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. #LI-ADST | #LI-UKI Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

About the Role As Head of Property Services, you will provide strategic direction and leadership, turning our ambitious Housing Strategy into reality. You’ll be responsible for developing the service, achieving business goals, and utilising resources efficiently. Salary £61,000 per year Main Responsibilities • Lead and inspire the Property Services Team, ensuring high standards in reactive and planned maintenance, repairs, asset modernisation, and improvement projects for residents’ homes., • Ensure all operational activities meet regulatory requirements, with a focus on consumer standards., • Promote a culture of value for money, customer focus, and innovation, delivering services within budget and achieving operational efficiencies., • Manage both direct delivery and commissioned services, including care sites and external contracts., • Oversee modern procurement methods and legal compliance, preparing a rolling 5-year procurement programme to maximise social value., • Support and implement the asset management strategy, leading annual improvement programmes., • Engage proactively with residents and customers, gathering feedback and fostering continuous improvement., • Empower and develop direct reports and teams to achieve their best in line with organisational values and behaviours., • Collaborate on strategic objectives, annual reports, and business plans, compiling committee and board reports for property activity., • Support regulatory compliance, health and safety standards, and quality assurance in partnership with cross-functional teams., • Lead property team budget setting, monitoring expenditure, and implementing effective financial control measures., • Develop and implement new policies, procedures, and initiatives in line with sector best practice and regulatory compliance., • Analyse financial and performance data to drive service improvement and efficiency. · Extensive experience in staff leadership and management. · Strong financial management and budgetary control skills. · Formal built environment qualification (e.g., RICS). · Exceptional written and verbal communication skills, with a talent for motivating teams and driving cultural change. · Excellent analytical skills to support service improvement. · Proven experience in regulatory compliance within the housing sector, especially in construction, maintenance, and improvement. · Experience in commissioning and procuring contractors, with knowledge of legislative requirements and multi-year procurement programmes. · Outstanding organisational and collaborative abilities, able to manage competing priorities. · Expertise in developing asset investment plans that reflect resident aspirations and organisational feedback. · Track record of service improvement and organisational development. · Advanced IT skills, including proficiency in Microsoft Office and identification of business opportunities through digital solutions. · Strategic mindset with an ability to drive service developments aligned to organisational values. · Comprehensive understanding of compliance requirements in the housing association sector. · Relevant management qualification. · Experience working within the social housing sector and leading teams in direct services organisations. · Knowledge of repair and asset databases. If you’re ready to deliver innovative solutions and make a meaningful difference in the lives of residents, we’d love to hear from you. Apply today by sending your CV to or contact 07712653652 for a confidential discussion.

As the Head of Projects, you will be responsible for overall project management and quality assurance to deliver and implement high-quality technology projects and products. The Head of Projects will collaborate and communicate with colleagues across the business, analyse and identify business requirements, plan delivery, structure a clear resolution plan, and implement it effectively and engagingly, including hand-over to the customers. • Own and deliver technology projects across the group in collaboration with the engineering teams, CITO, Head of Development, and cross-business teams, • Implementation of "best practice" project management methodologies based on the team makeup and roadmap. Be the ScrumMaster, • Play a critical role in driving new features and quality to ensure the robustness of products and technology services, • Creation of project plans, budgets, and regular reporting, including time, cost, and resource management in line with the customer and company’s requirements, • Ensure project progress is monitored, risks identified, and appropriate mitigation against non-delivery is invoked, including proper governance escalations, • Lead customer interactions from hand-over to commissioning and ensure customer satisfaction in the delivery phase and beyond, • Issue resolution with any third party, • Manage and support testing function to ensure all products are built to a high level of quality, • Create project documentation throughout the project lifecycle Experience: • 5 years of project management experience, with at least 3 of them in leading a project, • management capability, • An understanding of digital software platforms, • Experience in project management approaches, principles, and methods, such as Agile Skills: • Engineering background or qualification, • A professional qualification in project management, such as APM (PMQ) or another recognised qualification (e.g., Prince2 or PMP)

Head of Product About the Role Futureheads have exclusively partnered with a growing SaaS scale-up. We’re looking for a Head of Product to lead a collaborative, fast-paced SaaS product team. This is a hands-on, operational role with a strong focus on delivery excellence, managing day-to-day product activities, and building quality, well-designed features. You’ll be stepping into a role supporting a team of three Product Managers who work flexibly across multiple products. This would be a fantastic opportunity for someone who is at a Lead Product Manager level and wanting to progress or someone who consukts with start-up/scale-up's and would like to make a move in house (rare on this market). This is however for someone who still wants to remain hands-on and has some previous/current people management experience. There is a huge amount of growth potential as the company sustainably grows so we are really looking for someone who has the ambition of being the next CPO and growing with the company over time. You’ll report directly to the MD who previously lead both Product and design and work closely with the Head of Design and Engineering leads in a highly collaborative environment. The culture is vibrant, fast-moving, and values clear communication and practical execution over rigid processes. You need to be able to work in an ambiguous environment. Key Responsibilities • Lead and mentor a team of 3 Product Managers, fostering ownership, clarity, and delivery discipline., • Ensure product specs are clear, testable, and well-documented with defined acceptance criteria., • Collaborate closely with design and engineering teams to deliver high-quality features., • Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes., • Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position), • Embed lean, hypothesis-driven discovery practices to validate ideas quickly without slowing delivery. (You need to really value the delivery side of Product management and have high standards for design and usability.), • Help shape long-term product strategy as delivery stabilises, with potential to grow the product team. Who You Are • Experienced product leader with at least 6+ years in SaaS or B2B/B2B2C environments, ideally with some client-facing consulting experience., • You have worked with start-up/scale-up environment and are used to affecting quick change, being autonomous and pivoting seamlessly through challenges and changes., • Comfortable managing and developing junior product managers. (some people management is essential but this position will remain very hands on not only strategy driven), • Strong operational focus: you care deeply about shipping quality products on time and managing resources effectively., • Not overly process-driven - you prefer pragmatic, flexible approaches and have an easy-going, organised personality., • Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike., • Intellectually curious and committed to continuous learning., • Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern • Based in London, • 4 days a week in-office (Monday to Thursday)., • Finish at 4pm on Fridays Compensation & Benefits • Salary: £85,000–£115,000 (depending if you are taking a step up from Lead or are already at that Head of Product level.), • Bonus: 20%, • Health insurance included, • Flexible working culture with a vibrant, supportive team environment, • Opportunities for career growth, potentially into a Chief Product Officer role

MERJE is seeking a talented Lead Credit Risk Analyst for a leading Mortgage provider in the UK. Having grown over 150% YoY in 2024, they are now hiring a Lead Credit Risk Analyst to help them continue growing responsibly and compassionately — blending data-driven insight with an understanding of real people’s lives. Location: London (Very Hybrid) The Role As a Lead credit Risk Analyst , you would be reporting to the Head of Propositions and you’ll be a key member of the1st line credit function, shaping how they evaluate and support customers with more complex financial stories. This includes building smarter risk models, improving affordability assessments, and ensuring lending decisions are inclusive without compromising on credit quality. Key Responsibilities: • Using credit bureaus and non-conventional data sources to analyse near-prime, • mortgage performance to identify trends, risks, and opportunities to expand access, • safely, • Work with colleagues in credit, underwriting and product to evolve criteria and, • propositions that recognise complexity e.g., variable income, minor credit issues, or, • self-employment, • Help maintain credit scoring models and affordability tools that are both robust, • and human-centred, • Develop clear reporting to monitor portfolio health and highlight areas for continuous, • improvement, • Support the risk assessment process for forward flow partners and funder reporting, • Contribute to scenario testing and stress analysis, ensuring our approach remains, • resilient in different market conditions, • Keep up to date with UK mortgage regulation, consumer duty requirements, and, • emerging risks impacting underserved borrowers, • Act as an advocate for balanced, evidence-led credit decisioning that reflects the, • realities of modern life Required knowledge and experience: • Significant experience in credit risk analysis or modelling, ideally in UK mortgages and, • complex or near-prime lending, • Deep understanding of how to assess and manage credit risk across complex customer, • types, • Strong technical skills – familiarity with Python and SQL a plus, • Experience developing credit scorecards, PD/LGD models, and affordability, • assessments, • Knowledge of UK affordability rules and regulatory landscape (FCA, PRA, Consumer, • Duty), • Comfortable working independently and taking ownership, both iterating pre-existing, • work and starting from a blank slate, • Ability to clearly communicate your analyses and models in writing, verbally and, • through appropriate visualisations, • Empathy and curiosity — you’re excited to help design solutions for real people, not just, • Models If you're an experienced Credit Risk Analyst looking for a fast-paced role in a mortgage business, we want to hear from you. Apply now to take the next step in your career! Applicants must be located and eligible to work in the UK without sponsorship.

Job Title: Head of Product Department: Product, Sales and Marketing Location: London Office based Hybrid or Remote: Hybrid (will be required onsite 1-2 Days a week) Type: Permanent JOB PURPOSE: As Head of Product, you will work closely with our internal stakeholders (IT, Design, Operational, and Senior Management Teams), and external stakeholders (Customers, Industry bodies, etc) to deliver products and services our which deliver on our organisational mission. You will collaborate with key stakeholders to define these solutions to solve business problems/opportunities and highlight areas for growth. We are passionate about teams being involved from the very beginning. This means everything from working on product discovery, systems design, user interactions, right through to delivery and continued support and product evolution. KEY RESPONSIBILITIES: • Work closely with Senior Leadership Team to understand and define organisational goals and strategic plans., • Develop a product strategy which aligns to the company vision and stakeholder expectations., • Work with internal and external customers and stakeholders to understand user and market requirements, including conducting both quantitative and qualitative research., • Develop clear documentation and product specifications to help communicate product pipeline to internal and external stakeholders., • Identify potential risks or challenges and develop mitigation strategies., • Work with the software development team to ensure that user requirements are converted into clear technical specifications (utilising tools such as Jira and Confluence etc)., • Manage project resource allocation, ensuring that teams have the necessary support and tools to succeed., • Oversee internal and external testing process to ensure that prototypes meet customer requirements., • Work closely with project managers to ensure development timeframes and project objectives are met. Including reporting of progress to internal and external stakeholders., • Develop feedback mechanisms to gather insights from customers and stakeholders., • Keep up to date with construction industry trends and initiatives and feed valuable intelligence into the product development lifecycle. ESSENTIAL SKILLS & EXPERIENCE: • Experience of developing and managing an organisational product suite in a dynamic environment., • Demonstrable problem-solving skills, and the ability to work collaboratively with others to find solutions to problems and opportunities., • Ability to simplify challenges and work with designers and software developers to clearly communicate business requirements., • Experience of working with in-house software development teams., • Experience of Agile/Scrum/Kanban and using development software (such as JIRA), • Demonstrable prioritisation skills; Determining what to build and why (based on company vision and customer needs) and communicating this clearly to the business to ensure alignment., • A passion for continuous discovery and adoption of feedback to support the ongoing development and improvement of products and services.

from £60000 to £70000 depending on experience Senior Data Scientist Salary from £60,000 to £70,000 depending on experience Permanent Hybrid / London Here at Saga, we are embarking on a data transformation journey across all our established business units, Cruise, Insurance, Travel, Financial Services and Saga Magazine. We are keen to make one more hire to our growing team. You will be joining a high performing in-house Data Science team that specifically focusses on Marketing domain models. Working as one of our Senior Data Scientist at Saga, you will play a pivotal role in shaping our data strategy and driving the development of advanced analytics solutions. Your primary responsibility will be to harness the power of data to extract meaningful insights, inform strategic decisions, and contribute to the overall success of the organisation using machine learning and statistical techniques. You will have access to the latest analytical tools and the chance to work with some of the most renowned Decision Data leaders in the UK market. We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind – to meet with your team, to work together, and of course to socialise and celebrate too! Our Data Science team meet in London once a week and then in Kent once a quarter. Role Responsibility Our Senior Data Scientist will be fully accountable for the following areas; • Advanced Analytics & Modelling: Design, develop, and implement advanced machine learning algorithms and statistical models to solve complex business problems. Drive the exploration and adoption of cutting-edge data science techniques and technologies., • Insights and Reporting: Extract actionable insights from large, complex datasets to guide business decision-making., • Collaboration with Stakeholders: Working closely with business stakeholders and technical colleagues to understand data science requirements and integrate data science solutions into existing workflows & applications. Communicating effectively with both technical and non-technical counterparts. From start to finish of every project., • Data Strategy and Model Governance: Collaborate with cross-functional teams to execute the company's data strategy. Ensure models are fair, explainable and in compliance with relevant regulations and policies., • Project Management – Manage and deliver projects on time, to high standards., • Agile ways of working - Demonstrate experience in working in an agile environment, participating in sprint planning, and adapting to changing priorities., • Previously worked in a data science role for a large data rich organisation, with a track record of independent project delivery., • Can demonstrate previous experience of working in a marketing domain or have the desire and enthusiasm to move into this area., • Must be able to demonstrate strong programming skills in languages such as Python and SQL. (A technical task will form part of the interview process.), • Already be a credible expert in machine learning, statistical modelling and data analysis., • Demonstrate excellent communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders – providing business recommendations within a marketing-based field., • Experience with big data technologies and cloud platforms, ideally Azure., • Previously worked in an agile working environment, with a focus on iterative and collaborative project delivery., • Have worked with data visualisation tools e.g. Tableau., • Experience in model monitoring. (MLOPS experience would be desirable.), • Pre-screen call with the Head of Data Science., • Technical Python Task, • In-Person Interview – Present the Technical Task, competency, live SQL Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/205960/3312

Purpose of role London & Partners supports the growth journey of over 1000 businesses each year. The Event Programme Manager delivers some of our most important community events supporting start-ups and scale-ups, our peer-to-peer networks and sector community events (including Demo Days, Pitching Sessions, Overlooked and Female Founders groups). The position holder will also project manage our annual summit and build strong relationships with high-profile speakers in the tech ecosystem. Annual Summit & Networks • Curate and deliver the elements of the annual summit every November, owning any project management., • Build meaningful relationships with Partners and key stakeholders both internally and externally, • In collaboration with the wider Marketing directorate, lead and plan brand, marketing and communications strategy ensuring effective execution to achieve consistent, high-quality messaging and increased brand recognition. This may include, but not be limited to: cross-channel marketing campaigns; digital; social media; thought leadership content creation; PR opportunities., • Contribution to the creation of processes to monitor and evaluate the different deliverables of the summit and develop reporting tools to continue to build and improve on delivery., • Support the team to secure sponsorship funds, collaborating with the Partnerships team to support ongoing engagement of those Partners. Events and Communities • Work with the Head of Communities to feed into our strategy for community events peer-to-peer networks and sector community events (including Demo Days and Overlooked and Female Founders groups)., • Deliver a programme of community events, leading on content creation, curation, and delivery and ensure all events are of a very high quality and well attended. Where appropriate host or facilitate these events., • Liaise with the L&P sector leads (including Life Sciences and Creative Industries) to include high-quality speakers and develop content relevant to our communities and sector growth trends., • Manage engagement with our alumni communities and ensure they are aware of relevant L&P opportunities., • Ensure feedback (NPS) is monitored to continuously improve event satisfaction., • Support the partnerships team to identify potential commercial partnership conversations in relation to wider L&P programmes., • Perform data analysis and create data driven insights on programme content, Partners and community to inform critical decision making and programme content planning., • Strong interpersonal skills to manage a range of stakeholders and experience in establishing good relationship and alliances with internal and external networks, • Experience in curating and delivering regular high-profile events, • Experience in public speaking, including presenting and moderating., • A track record of collaborating with others to deliver results., • Able to develop innovative ideas and solutions to plans, challenges and objectives through creative and strategic thinking., • Able to demonstrate resilience and adapts positively within the context of ambiguous and fast changing priorities and cultural agendas., • Able to demonstrate self-awareness seeking out challenges and opportunities to improve both personal and organisational performance., • Is a clear, engaging and articulate communicator, able to convey a motivating and compelling sense of purpose, direction and success to key stakeholders., • Able to manage and deliver multiple projects and programmes of work alongside each other with available resources measuring and monitoring performance throughout., • Excellent interpersonal/customer service skills, ability to lead by example., • Ability to effectively develop and implement work plans and ensure all tasks are delivered to the required standards., • Ability to achieve deadlines and targets, monitor performance of the matrix team and take corrective action where necessary., • Ability to build relationships with a wide range of senior stakeholder representatives, partners and customers., • Attention to detail with high professional standards., • To join a fast paced, flexible and inclusive social enterprise, • Hybrid working environment, • 30 days’ holiday in addition to UK public holidays London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.

HEAD OF COMMERCIAL ANALYTICS LONDON – HYBRID One of the UK’s most well-known marketplaces is hiring a Head of Commercial Analytics to lead a high-performing team across pricing, trading, and customer insight. This is a senior-level, commercially focused role where analytics drives key decisions and directly impacts performance. THE ROLE: You’ll lead analytics across all commercial levers – from pricing and promotions to trading performance and customer behaviour. Expect regular exposure to exec-level stakeholders and ownership of core areas of the P&L. This role is about impact – using data to defend market position, grow share, and shape strategy. YOUR SKILLS AND EXPERIENCE: • Strong experience managing senior analysts and leading through managers, • Commercially focused – confident in pricing, trading, and revenue analytics, • Marketplace/platform experience a strong advantage, • Able to work across multiple regions or business units WHAT YOU GET: • Bonus + equity, • Highly visible role in a fast-paced, data-driven business

Head of Business Intelligence and Analytics Salary: Up to £90,000 + bonus Location: London (Hybrid, 3 days per week in office) A leading organisation in the property space is investing heavily into its data capabilities and is now looking for a Head of Business Intelligence & Analytics to take ownership of BI strategy, lead a growing team, and drive the adoption of modern cloud and AI-enabled analytics. ROLE AND RESPONSIBILITIES • Define and deliver the organisation’s BI and analytics strategy, aligned with business goals., • Lead, mentor, and develop a team of BI developers and analysts, building capability and driving best practice., • Oversee the design and delivery of reporting and analytics solutions in Power BI, ensuring scalability and adoption across the business., • Manage the Azure-based data environment, ensuring data quality, governance, and security., • Drive stakeholder engagement across multiple business units, embedding analytics into decision-making., • Stay ahead of BI/AI trends and introduce tools and practices that add measurable value. SKILLS AND EXPERIENCE Required: • 5+ years’ leadership experience in BI, analytics, or data science, ideally in high-volume or customer-centric environments., • Strong SQL and Power BI (DAX, modelling) skills, with proven hands-on ability., • Proven track record of managing and scaling BI teams., • Experience delivering BI strategies and aligning analytics with business KPIs., • Python for automation and analytics., • Exposure to AI/ML-driven BI (e.g. natural language querying, automated insights)., • Experience with CI/CD for BI solutions and version control (Git). Interview Process: • Initial screening call., • Face-to-face interview with leadership team. THIS IS AN URGENT ROLE - maximum 4 weeks notice period (ideally less) is required. Unfortunately, sponsorship is not available at this time. Apply below!

Job Description The purpose of this job is to support the Head of HR in providing a comprehensive, professional and customer focused HR service to all levels of staff, ensuring good HR practice across Keltbray. Duties & Responsibilities • Providing advice and assistance to management and staff on HR policies, procedures and legislation., • Lead and advise on employee relations issues (including disciplinary, grievance, absence, probations) through to an effective resolution., • Contribute to the development, implementation and monitoring of internal policies, guidelines and processes which provide an effective, consistent and timely delivery of the HR services., • Providing reliable and trusted employment law advice., • Reviewing and updating job descriptions., • Monitoring key HR analytics, such as turnover and retention rates for your stakeholder group., • Coordinating the performance review process for your stakeholder group., • Coordinate and manage the onboarding process for your stakeholder group providing an exquisite employee experience., • Dealing with various HR queries for your allocated stakeholder group. Acting as the point of contact for hiring managers, employees and other HR team members., • Implementing and coordinating change management programmes in your stakeholder group. Requirements Essential: Minimum of 3 Years HR experience CIPD Level 5 Qualified Excellent Microsoft skills including Word, Excel and Outlook Desirable: CIPD level 7, member of CIPD Diversity & Inclusion We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm. Keltbray welcomes everyone who shares our values, regardless of their age, belief, disability, ethnicity, gender identity, maternity status, marital status, pregnancy, religion, sex or sexual orientation.

Summary At M&S, we’re committed to creating a workplace where our colleagues feel valued, supported, and rewarded. We’re looking for a Pension & Benefits Manager to join our Reward team and help shape the future of our total reward offering. As the Pension & Benefits Lead, you’ll play a pivotal role in developing and delivering our reward strategy. You’ll work closely with the Head of Reward, People Partners, and third-party providers to ensure our offering is competitive, compliant, and colleague-focused. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include: • Support the Head of Reward in designing and embedding the pensions and benefits strategy. Own and manage policies, ensuring effective delivery through internal teams and external suppliers. Lead the recognition and long service strategy across M&S., • Lead on pension and benefit projects, including annual reviews and renewals. Drive colleague engagement through campaigns, events, and clear communications., • Collaborate with the Pension Trustee team and support governance activities, including presenting to committees., • Provide expert guidance across the People function and identify opportunities for improvement. Ensuring compliance with all relevant legislation and maintaining up-to-date market insight., • Coach and develop a Benefits Consultant to support their growth and performance. Who you are Your skills and experience will include: • Proven experience in DC pensions and benefits within a complex organisation., • Strong stakeholder management and influencing skills., • Experience in policy ownership and third-party management., • DB pension and recognition programme experience., • Familiarity with HRIS systems (e.g., Oracle). Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

D2C WELLNESS BRAND - DIGITAL GRAPHIC DESIGN This is your chance to own and evolve the visual identity of a fast-scaling health and wellness brand on a mission to redefine longevity. Backed by science and riding a huge wave of momentum, they’re gearing up for a full brand refresh and product expansion - and they’re looking for a hands-on Creative Lead to be at the centre of it all. You’ll be the main design eyes and ears - the visual glue, shaping everything from emails and social to packaging and physical experiences - all while supporting the internal and agency teams through a period of exciting growth. What they need: • A designer & creative thought leader who thrives in D2C or premium ecommerce environments, confidently leading on visuals for another consumer facing brand, • Someone to collaborate with the team, to evolve and apply the new brand identity across all customer touchpoints - from email and organic social to direct mail, packaging and digital campaigns, • A creative who can collaborate cross-functionally with CRM, Acquisition, and Social contributors, ensuring a consistent brand experience across all touchpoints, • Someone who enjoys innovating, exploring and implementing design best practice, whether that be through new tooling (AI-powered!), workflow revisions - anything that enhances the quality and pace of the design output, • A proactive brand guardian who’s hands-on, detail-oriented and excited about helping the Head of Brand & Creative raise the design bar What you’re great at: • Designing digital first assets for another D2C/ecommerce retailer, • Balancing art direction with doing - you can build frameworks, develop concepts, and design stunning assets, • Owning the visual consistency across organic and CRM comms, paid ads, print/digital packaging, website input and more, • Managing briefs end-to-end - from ideation through to QA and delivery - across both digital and physical formats, • Collaborating with non-native designers or creatives to bring the refreshed brand vision to life, • Creating within (and evolving) brand guidelines - while also helping offboard the branding agency and embed new visual standards What you’ll get: • 25 days holiday + your birthday off, • This is office based 4 days pw with WFH 1 day per week (we want people who want to be boots on the ground in this exciting scale up & team!), • 3 weeks per year to work remotely from abroad, • Regular team socials & activities, • Pension contributions, • MacBook provided, • Free access to premium longevity supplements, • Opportunity to shape a high-growth wellness brand at a key inflection point If you're excited about the health & wellness space, love building premium visual brands, and want to play a key role in a brand that's on an exciting growth curve - this one's not to be missed.

This is a unique opportunity to join a highly regarded managing agent to head up their Central London Facilities Management team. Sitting on the Operations Board you will help drive the strategic direction so the business can thrive and drive growth. About the role: Working closely with your property and asset management colleagues, you will strive to deliver excellence and works towards the company’s goals and ambitions. The Central London team has over 200 properties under management including trophy assets and listed buildings. You will be leading a large team of facilities management professionals that pride themselves on excellent customer service. Key responsibilities: • Provide strategic leadership and operational oversight for your region and contribute to the wider business plan., • Lead and develop the regional budget and P&L., • Proactive leadership of the large, diverse team, ensuring a positive and open culture, encouraging employee engagement and promoting continuous learning and engagement., • Overseeing the mobilisation of new assets and set up of operations., • Client and stakeholder engagement, building and maintaining strong relationships., • Proactively identify business development opportunities within existing and new client relationships. About you: • At least 10 years in facilities management and have held a senior leadership position., • Experience of managing large, diverse teams., • Technical knowledge and experience, MEBOSH qualified., • A positive and proactive leader with excellent communication skills., • Interest in driving innovation to ensure best in class customer service. If you would like to know more information please forward your CV to or call to discuss.

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. What’s in it for you • Competitive salary, • Private healthcare for you and your family, • Pension scheme, • Flexible working options including working from home or our Marylebone office, • 60 days’ work anywhere, even outside the UK if you want, • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday, • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget, • Employee Assistance Programme and wellbeing portal The Role As a Lead Product Designer you will play a pivotal role where you’ll shape critical experiences in our platform, influence product strategy, and help raise the bar for design across the business. You’ll work in close partnership with PMs, Engineers and Researchers—and report directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. • Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth., • Influence product direction by identifying and framing problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need., • Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at Soldo., • Improve design quality and consistency by contributing to our Design System and influencing design standards across the team., • Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: • Experience in Product Design within a past-paced SaaS environment (ideally in fintech), • A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms., • Excellent interaction design, information design and system design skills, with an eye for detail and a knack for simplifying complexity., • Deep experience collaborating in cross-functional teams and working closely with engineers., • Confidence in planning and running your own user research or collaborating with researchers., • A systems thinker who can balance consistency with creative problem-solving., • Comfortable giving and receiving constructive feedback in a candid, collaborative way., • Comfort navigating ambiguity and evolving problem spaces, • High level of skill using Figma to visualise ideas, brainstorm, and create high-fidelity prototypes, • Experience driving change in a small-medium sized SaaS product company, • Experience of working in an agile environment, and familiarity with Agile methodology, • Data-driven mindset to advise design choices based on customer research, business priority and technical constraints, • Passionate about inclusive design and accessibility, and you'll design with all our customers in mind It would be nice if you have: • Experience designing financial or workflow tools for B2B audiences, • Experience of designing for both web and mobile platforms, • Experience with design systems at scale

ROLE The Head of Operations will lead the operational delivery of our client's property portfolio, with a primary focus on delivering significant multi-site capex and refurbishment programmes and driving performance from external managing agents. This role is hands-on and delivery-focused, ensuring that assets are compliant, well-presented, and achieving target occupancy and income levels. The Head of Operations will work closely with the Operations and Investment teams to ensure operational readiness for acquisitions, and with the Data team to ensure timely, accurate reporting. Key Responsibilities 1. Operational Leadership • Lead day-to-day operational management of the national HMO portfolio., • Oversee outsourced managing agents, ensuring delivery against lettings, compliance, and customer service KPIs., • Set clear SLAs, run structured performance reviews, and escalate underperformance where required., • Form initiatives to streamline and ensure occupancy, leakage and rent collection targets are met/exceeded., • Maintain systems to track occupancy, rent collection, arrears, compliance, and maintenance response times. 2. Capex & Refurbishment Delivery • Plan, budget, and deliver significant portfolio-wide refurbishment, compliance, and upgrade programmes., • Coordinate contractors, consultants, and agents to minimise void loss and disruption to tenants., • Ensure all projects meet health and safety, licensing, and building regulation requirements., • Track programme performance against budget and timelines, reporting variances and risks. 3. Compliance & Risk Management • Ensure all properties meet statutory and licensing requirements (HMO, PRS, fire safety, gas, electrical, etc.)., • Maintain oversight of risk registers and ensure timely resolution of compliance actions., • Work with legal and asset management teams to address operational risk exposure. 4. Financial Oversight • Own the operational and capex budgets, monitoring spends vs budget and approving invoices within delegated authority., • Provide accurate and timely reporting to the fund manager on performance, risks, and forecasts., • Work with the finance team to manage contractor payments, drawdowns, and funding requirements. 5. Stakeholder & Cross-Team Collaboration • Work closely with the investment team to ensure operational plans support investment strategy., • Liaise with investment team pre-acquisition to assess operational readiness and refurbishment requirements., • Maintain strong working relationships with external stakeholders including managing agents, contractors, and local authorities. REQUIREMENTS Experience • Proven track record in operational leadership within PRS, HMO, or multi-site residential portfolios., • Experience delivering large-scale, multi-site capex/refurbishment programmes., • Strong background in managing outsourced agents and contractor performance., • Familiarity with HMO licensing, compliance, and property health and safety regulations., • Experience managing budgets of £1m+ and delivering against tight timelines. Skills & Attributes • Commercially astute with strong financial literacy., • Excellent stakeholder management skills, able to influence and drive performance., • Highly organised with strong project management capability., • Resilient, pragmatic, and delivery focused., • Ability to balance strategic oversight with hands-on operational problem-solving. There is a very attractive salary on offer alongside bonus and longer term incentives

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce, and On-Demand Services. These tools will allow you to attain a unique perspective of the Internet and every persona connected to it. You’ll be continually collaborating with internal product and engineering teams, customer-facing account teams, and external business leaders and risk managers. The comprehensive policy you build will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue. Responsibilities • Conducting in-depth reviews of complex fraud cases. identifying trends and actionable insights, documenting your findings and making clear recommendations on how to mitigate risk, • Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the ThreatMetrix® decision engine, • Building dashboards & reports to track value delivered by the solution. Increasing focus on more bespoke external-facing dashboards that surface the most important insights to each customer, • Using your excellent attention to detail and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background, • Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat, • Collaborating with ThreatMetrix teams. Including Products, Engineering, Sales and other Professional Services colleagues around the world to continually redefine best practices Requirements • Very good knowledge of Python and SQL (experience with Snowflake highly desirable), • Knowledge of BI tools such as Superset, Tableau , PowerBI or similar is desirable, • Knowledge of orchestration tools such as Airflow, DBT or Google Cloud Dataflow is a bonus, • Analytical and problem-solving skills, with a deep curiosity for fraud detection, • Excellent attention to detail to ensure quality of project delivery for customers stands out amongst industry peers, • Track record of building external and executive reports and presentations, • Interest or experience in consulting within the risk, fraud or payments industry Learn more about the LexisNexis Risk team and how we work ___ Learn more about the LexisNexis Risk team and how we work

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce, and On-Demand Services. These tools will allow you to attain a unique perspective of the Internet and every persona connected to it. You’ll be continually collaborating with internal product and engineering teams, customer-facing account teams, and external business leaders and risk managers. The comprehensive policy you build will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue. Responsibilities • Conducting in-depth reviews of complex fraud cases. identifying trends and actionable insights, documenting your findings and making clear recommendations on how to mitigate risk, • Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the ThreatMetrix® decision engine, • Building dashboards & reports to track value delivered by the solution. Increasing focus on more bespoke external-facing dashboards that surface the most important insights to each customer, • Using your excellent attention to detail and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background, • Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat, • Collaborating with ThreatMetrix teams. Including Products, Engineering, Sales and other Professional Services colleagues around the world to continually redefine best practices Requirements • Very good knowledge of Python and SQL (experience with Snowflake highly desirable), • Knowledge of BI tools such as Superset, Tableau , PowerBI or similar is desirable, • Knowledge of orchestration tools such as Airflow, DBT or Google Cloud Dataflow is a bonus, • Analytical and problem-solving skills, with a deep curiosity for fraud detection, • Excellent attention to detail to ensure quality of project delivery for customers stands out amongst industry peers, • Track record of building external and executive reports and presentations, • Interest or experience in consulting within the risk, fraud or payments industry Learn more about the LexisNexis Risk team and how we work ___ Learn more about the LexisNexis Risk team and how we work

Head of Product About the Role Futureheads have exclusively partnered with a growing SaaS scale-up. We’re looking for a Head of Product to lead a collaborative, fast-paced SaaS product team. This is a hands-on, operational role with a strong focus on delivery excellence, managing day-to-day product activities, and building quality, well-designed features. You’ll be stepping into a role supporting a team of three Product Managers who work flexibly across multiple products. This would be a fantastic opportunity for someone who is at a Lead Product Manager level and wanting to progress or someone who consukts with start-up/scale-up's and would like to make a move in house (rare on this market). This is however for someone who still wants to remain hands-on and has some previous/current people management experience. There is a huge amount of growth potential as the company sustainably grows so we are really looking for someone who has the ambition of being the next CPO and growing with the company over time. You’ll report directly to the MD who previously lead both Product and design and work closely with the Head of Design and Engineering leads in a highly collaborative environment. The culture is vibrant, fast-moving, and values clear communication and practical execution over rigid processes. You need to be able to work in an ambiguous environment. Key Responsibilities • Lead and mentor a team of 3 Product Managers, fostering ownership, clarity, and delivery discipline., • Ensure product specs are clear, testable, and well-documented with defined acceptance criteria., • Collaborate closely with design and engineering teams to deliver high-quality features., • Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes., • Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position), • Embed lean, hypothesis-driven discovery practices to validate ideas quickly without slowing delivery. (You need to really value the delivery side of Product management and have high standards for design and usability.), • Help shape long-term product strategy as delivery stabilises, with potential to grow the product team. Who You Are • Experienced product leader with at least 6+ years in SaaS or B2B/B2B2C environments, ideally with some client-facing consulting experience., • You have worked with start-up/scale-up environment and are used to affecting quick change, being autonomous and pivoting seamlessly through challenges and changes., • Comfortable managing and developing junior product managers. (some people management is essential but this position will remain very hands on not only strategy driven), • Strong operational focus: you care deeply about shipping quality products on time and managing resources effectively., • Not overly process-driven - you prefer pragmatic, flexible approaches and have an easy-going, organised personality., • Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike., • Intellectually curious and committed to continuous learning., • Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern • Based in London, • 4 days a week in-office (Monday to Thursday)., • Finish at 4pm on Fridays Compensation & Benefits • Salary: £85,000–£115,000 (depending if you are taking a step up from Lead or are already at that Head of Product level.), • Bonus: 20%, • Health insurance included, • Flexible working culture with a vibrant, supportive team environment, • Opportunities for career growth, potentially into a Chief Product Officer role

Group Head of Data Science Hybrid - London (occasional travel to European offices) Up to £180,000 + benefits About the Role We are working with a global lottery/gambling provider on a 'Group Head of Data Science' role - you’ll be responsible for building and scaling their global Machine Learning and AI function that drives commercial performance, enhances player engagement, and enables smarter, real-time decisioning across lottery, iGaming, and adjacent ventures. You’ll set the strategic vision, while building a high-performing team of data scientists. Key Responsibilities • Own and execute the group-wide ML/AI strategy, aligning with key commercial priorities., • Lead development and deployment of high-impact models (personalisation, churn, demand forecasting, pricing, etc.) into production., • Establish governance and standards for model quality, explainability, and bias mitigation across jurisdictions., • Drive adoption of MLOps best practices - CI/CD, automated testing, monitoring, feature stores., • Partner with Marketing, Digital, Technology, Innovation and local business units to embed intelligence into customer and operational workflows., • Champion advanced analytics techniques such as reinforcement learning, causal inference, and generative AI., • Build, mentor, and retain a diverse team of data science talent, fostering a culture of experimentation and excellence., • Track and report on ROI and business value delivered from predictive initiatives to senior leadership. What We’re Looking For • 8+ years’ experience in data science and ML, with at least 2 years in a senior leadership capacity., • Proven success delivering ML solutions that drive measurable commercial outcomes at scale., • Hands-on expertise across the ML lifecycle, in modern cloud environments (AWS, GCP, Azure)., • Strong communication skills and ability to influence across technical and non-technical stakeholders., • Deep knowledge of ethical AI governance and experience implementing controls for compliance., • Background in consumer-facing sectors like gaming, e-commerce, fintech or digital media is desirable., • Growth mindset, commercial acumen and a passion for unlocking value through data. Please note - this role cannot offer VISA sponsorship.

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: • Respond to agent and client enquiries via telephone and in writing to agreed service standards., • Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers., • Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers., • Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position., • Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders., • Maximise subrogation and cost containment wherever possible, • Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service., • Prepare and interpret performance analysis reports., • Conduct audits of Third-Party Administrators (TPAs)., • Support the delivery and analysis of customer satisfaction surveys., • Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services., • Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: • Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products., • Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities., • Familiarity with FCA Consumer Duty principles and their practical application in service delivery., • Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators., • Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services., • Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail., • Strong numeric, IT, and analytical skills., • Self-motivated and able to work effectively both independently and as part of a team., • Proficient in Microsoft Office applications and comfortable with web-based technologies. By submitting your CV you confirm that you are agreeing to the ___ of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.

Senior Data Scientist - up to £75,000 Join an incredible Data Science leader and she continues the growth and development of a best-in-class team in the insurance space. Work on data science & machine learning models, with a key focus on marketing, customer, LTV & churn as they elevate their central function for a new-look approach to the business brand! Summary: 💰 Salary: £60,000 to £75,000 💻 Benefits: Bonus, work from abroad flexibility, very generous pension scheme! 🏠 Remote working: 1-2 days per month in the London HQ - highly flexible! 🧩 Interview process: 3 stages 📢 Reporting to: Head of Data Science 👏 Company size: ~2500 🎯 Working on: Developing new data science models for the customer & marketing team at group level! What are we looking for? • Good experience working with Python & SQL, • Domain knowledge in customer & marketing - LTV, churn, segmentation, etc., • Ability to build machine learning models in Python, • Production & deployment skills, MLOps Candidates must be based in the UK. Unfortunately we cannot offer sponsorship for this hire. Interested? Apply!

Legal Counsel | Shape the Future of Legal Operations | London Are you a dynamic legal professional ready to redefine what in-house legal counsel looks like? Join Tecknuovo, a deliberately different technology consultancy where legal advice isn't just reactive, it's integrated into every business decision, driving commercial value, and enabling agile operations across our scaling business. This isn't your typical legal role Forget siloed legal departments. As our Legal Counsel, you'll be at the heart of business operations, working face-to-face with our London team 4 days a week, embedded within our innovative Business Operations Hub. You'll report directly to our Chief Legal & Sustainability Officer and have the unique opportunity to build the legal function alongside our growth trajectory. What makes this opportunity special? • Business Integration: Your legal expertise directly shapes commercial strategy and day-to-day operations, • Growth Pathway: Perfect stepping stone for ambitious lawyers eyeing Head of Legal positions, • Diverse Portfolio: From cutting-edge IP and AI compliance to commercial contracts and employment law, • Agile Environment: Work with cross-functional teams in a fast-paced, innovation-driven consultancy, • Ownership Culture: Take genuine ownership of legal matters in a business that values autonomy and initiative You'll thrive here if you: Have 3-4 years post-qualification experience with at least 2 years in-house Combine strong commercial acumen with pragmatic legal thinking Excel at stakeholder management and cross-functional collaboration Are curious about emerging tech (AI, machine learning) and their legal implications Want to challenge the status quo and drive continuous improvement Seek a role where legal expertise creates competitive advantage Your impact areas: Commercial Excellence: Draft and negotiate customer agreements (with a focus on public sector frameworks) and supplier agreements, managing full contract lifecycles Strategic Advisory: Provide commercially focused legal guidance across employment, data protection, public procurement for customer frameworks, procurement/supply chain, and regulatory compliance Innovation Leadership: Navigate IP protection for proprietary technologies and advise on AI/emerging tech legal frameworks Operational Excellence: Develop legal systems and processes that scale with our growth Risk Management: Support dispute resolution and ensure regulatory compliance across IT consultancy operations Why join our Business Operations Hub? Our Hub isn't just support, it's the engine that drives operational excellence and competitive advantage. You'll work alongside Quality, IT, Business Assurance, and Sustainability teams under dynamic leadership, with a customer service mindset and commitment to continuous improvement. Ready to grow with us? We're committed to your development with bespoke training, study support, and opportunities to lead initiatives. This role offers genuine progression potential for the right candidate looking to evolve into senior legal leadership. Location: London (4 days in office) Experience: 3-4 years PQE, with strong in-house background Industry: Technology Consultancy (professional services experience advantageous)

This is a 8 month maternity cover with the possibility to extend to 12 months. About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and Ticketing. Purpose of the Role: • Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience, • Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations of the industry, c2c staff and customers, • Drive a digital culture at c2c, advocating digital transformation and user-centric approach to deliver, • Be accountable for the ongoing health, service and prioritisation of the entire retail system, leading the digital team in delivering change, improvements and incident management – and drive continuous improvements to retail operations, • Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction, • Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying customer segments, and adapt the online offering to respond to these trends., • Evolve and further embed a digital scorecard based approach, working in conjunction with the internal functional teams of Customer Experience, Commercial & Delivery, amongst others, to create a truly joined-up, optimised, digital space. Experience, Knowledge and Qualifications Required: • Experienced and capable of developing online strategic plans, rooted in the analysis of customer persona segments, platform/device performance, and consideration of the wider competitive landscape. Ability to demonstrate influence and delivery of previous plans., • Experienced in direct management of all e-commerce disciplines (e-marketing, web development and website management, UX), including full accountability for budget management, • Detailed understanding and capability for using web analytics (e.g. Google Analytics, Omniture, Site Catalyst, Discover), • Practical understanding of web development processes and technologies, • Successful hands-on operational experience as well as strategic vision, with the ability to demonstrate delivering and influencing product roadmaps, • Strong leader, with technical understanding and commercial acumen, • Strong negotiator and influencer with internal and external suppliers, • Results focused, applying commercially underpinned logical decision making to all tasks, • Ability to work across organisational boundaries, • Capable and experienced at dealing with Senior/Exec level individuals, • Degree educated

Client I am working with a household name and is listed as a FTSE 100 Company with a global footprint. This is a unique opportunity to work for a recognised brand on top privacy matters across the wider business. They are looking to add a dynamic lawyer to their Privacy team which sits within the Legal function. You will be support the wider Group on important projects related to privacy. You can expect close collaboration with the business, a diverse and often high-profile workload, and a brief to be curious. An ability to build a range of relationships, prioritise workloads (to focus your resource on the key privacy risks in our business) and provide practical risk-based “can do” advice is essential. This is senior privacy role for experienced candidates reporting into the Head of Privacy. Responsibilities: • Delivering privacy advice to a range of stakeholders and business functions (including the people, technology, marketing, security, customer and operations teams);, • Providing subject matter expertise on PIAs, supporting on complex data requests, overseeing high risk personal data incidents, as well as leading on more challenging regulatory complaints and investigations;, • Providing strategic direction and delivering on high profile data privacy projects, as we execute both our customer strategy and a range of colleague transformation programmes;, • Developing the capabilities of less experienced members of the Privacy Team and providing direction and advice to them; and, • Supporting the Head of Privacy in a range of governance and reporting forums (including a range of risk, privacy and audit committees). What you need: • 5-10PQE ideally qualified in E&W with experience in-house or top city law firm., • Strong understanding and application of data privacy laws. What is on offer: • 3- Month Contract, • Potential to do Perm, • Competitive Salary

Analytics Manager Up to £65,000 + benefits Hybrid – London (2 days/week) THE ROLE This is a rare opportunity to step into a pivotal Analytics Manager role where you’ll lead a growing team of Analysts and Data Scientists, own stakeholder relationships across CRM and Marketing, and help shape the future of customer analytics. You’ll work closely with the Head of Analytics to drive performance across Loyalty, Retention and CRM. Your remit will cover everything from day-to-day team leadership to hands-on delivery of segmentation, testing and performance analytics — all with a sharp commercial focus. If you’re looking for a mix of people leadership, strategic influence and deep analytics work, this is it. WHAT YOU’LL BE DOING: • Manage and mentor a high-performing team of analysts and data scientists, • Own analytics for CRM, Loyalty and Marketing — including segmentation, campaign performance, and lifecycle analysis, • Act as the go-to analytics contact for UK stakeholders across Marketing, Commercial and Product teams, • Translate business challenges into clear analytical projects with measurable impact, • Work with large-scale cloud data (Snowflake) using SQL and Python, • Help shape the broader analytics roadmap and drive team-wide best practices, • Contribute to recruitment, onboarding, and team structure planning WHAT THEY’RE LOOKING FOR: • Strong background in customer or marketing analytics, ideally within a consumer-focused business, • Proven people manager — able to lead, mentor, and develop a team, • Advanced SQL, with hands-on Python or R experience, • Strong knowledge of A/B testing and statistical methods (e.g. uplift modelling), • Confident stakeholder manager — able to work with senior non-technical teams and influence decision-making, • Experience with data visualisation tools (Power BI, Tableau, or Looker), • Familiarity with modern data practices — version control, Git, productionising workflows, • Bonus: experience with marketing automation platforms like Iterable

About Us Founded in 2011 by siblings Nick and Louise, Estella Bartlett has grown into a much-loved jewellery and accessories brand, stocked in premium department stores across the globe and supported by a rapidly growing e-commerce platform. As we continue to expand our presence, this is a pivotal moment to join our team. We’re looking for an experienced and visionary Head of Design who will not only guide the creative direction but also play a central role in shaping the future of the brand. This is a rare opportunity to combine leadership with hands-on creativity in a supportive, close-knit team environment. About the Role The Head of Design will be the driving force behind our product vision and innovation. You will lead and inspire our design team, ensuring that every collection reflects the unique Estella Bartlett aesthetic while meeting commercial objectives. This role demands equal parts creativity, leadership, and business acumen. Key Responsibilities: · Lead and manage the Design Department, providing day-to-day direction, mentorship, and long-term vision. · Oversee and manage the critical path to ensure deadlines are consistently met. · Develop and present commercially viable collections that embody EB’s signature style while staying relevant to upcoming jewellery and accessories trends. · Drive trend research and translate insights into clear seasonal briefs and innovative product ideas. · Collaborate closely with Sales, E-commerce, and Merchandising teams to align product direction with customer demand and business strategy. · Provide creative input into wider brand touchpoints, including in-store retail displays, packaging, and seasonal photoshoots. · Provide key support to the jewellery and accessories designers, contributing to the development and creation of product collections. · Partner with suppliers and manufacturers, occasionally travelling overseas to ensure the integrity and feasibility of design concepts. · Analyse product performance and sales data, identifying opportunities for growth and optimising our product range. · Act as a key contributor to annual product strategy, helping to shape the brand’s creative roadmap. Requirements & Skills We’re seeking a leader who is not only a talented designer but also a strategic thinker and great team mentor. The ideal candidate will bring: · Significant senior-level experience in jewellery design (minimum 5+ years in-house). · A strong portfolio that demonstrates creativity, innovation, and commercial success. · Expertise across the Adobe Creative Suite (Illustrator, Photoshop, InDesign); CAD proficiency is a plus. · Deep technical knowledge of jewellery making processes and materials. · Proven ability to manage and inspire a design team, balancing creative freedom with business priorities. · Strong organisational skills, capable of managing multiple projects simultaneously in a fast-paced environment. · A collaborative spirit with excellent communication skills, comfortable working cross-functionally with senior leadership and external partners. · Enthusiasm for the Estella Bartlett brand and a genuine passion for creating products that delight customers worldwide. Why Join Us? At Estella Bartlett, we believe in nurturing creativity, supporting professional growth, and celebrating innovation. As Head of Design, you’ll have the chance to shape Estella Bartlett's future collections while working with a passionate, collaborative team. If you’re ready to lead with vision and creativity, this is your opportunity to make a lasting impact on a growing international brand. Job Type: Full-time, Permanent, office based. HOW TO APPLY: Please send CV and cover letter to

We are working with a dynamic and multi-faceted hospitality group to recruit an experienced and strategic Head of HR. Based full-time on-site in West London, this is an exciting opportunity to join a business with a diverse portfolio, a strong leadership team, and a clear vision for growth. The successful candidate will play a key role in shaping and driving the people strategy across the group. You’ll lead a small team, support senior leadership, and bring a forward-thinking, people-first approach to HR operations, culture, and compliance. What we’re looking for: • Proven experience in a senior HR role, ideally within hospitality, leisure, or a similarly fast-paced, customer-focused environment, • A strong generalist background with deep understanding of employee relations, organisational development, and talent management, • A strategic thinker who is equally comfortable rolling up their sleeves to get things done, • Excellent knowledge of UK employment law and HR best practices, • A collaborative, confident communicator with the ability to influence at all levels This role requires someone who thrives in a dynamic, evolving environment, and who can balance commercial awareness with a genuine passion for people and culture. If you’re a hands-on HR leader ready to make a significant impact in a values-driven business, we’d love to hear from you. To find out more or apply, please get in touch.

ABOUT THE ROLE At Drake’s, we have always taken the scenic route - crafting garments with character, quality, and soul. Our online journey started organically, but now it’s time to raise the bar. We are looking for a Head of E-Commerce Growth to lead our digital charge across the globe. This is a unique opportunity that offers individuals a chance to be part of a brand that is influential across generations and demographics This isn’t just another “e-comm role”, you will own the end-to-end experience on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead our global e-commerce strategy - from vision to execution. · Champion the digital roadmap across the business, bringing creativity, rigour, and ambition. · Balance tradition and innovation: honour the Drake’s brand and heritage while building a digitally forward, high-growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests, UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer Experience & Operations · Own the full post-purchase experience: customer service, fulfilment, returns, and retention flows. · Work closely with ops to deliver a seamless experience from checkout to doorstep. · Support our retail and studio teams to enhance the omnichannel journey and visual storytelling. WHO YOU ARE · A digital native with 5+ years leading DTC fashion e-commerce teams, preferably on Shopify Plus. · Experienced across site merchandising, UX, performance marketing, and international expansion. · Analytical and creative in equal measure - you know your numbers, but you also know great storytelling. · A hands-on leader who can zoom out to see the big picture, then roll up your sleeves to make things happen. · An effective collaborator who thrives in cross-functional teams and brings out the best in others. Your Toolkit · Proven track record scaling premium/luxury digital retail operations. · Strong grasp of performance marketing (Google Ads, Meta, Pinterest) and SEO best practices. · Experience managing organic social, content planning, and digital brand storytelling. · Confident with GA4, Shopify Analytics, heatmapping tools, and CRM/data platforms. · Knowledge of internationalisation, localisation, and global fulfilment strategies. Your Success Will Be Measured By · Revenue growth and profitability (CM3) of e-commerce. · Customer acquisition and lifetime value. · Growth of organic reach - SEO, social, and database expansion. · Improvement of key UX and retention metrics. WHY DRAKE’S? Drake’s is a brand that celebrates craft, character, and considered style. Joining our team offers individuals a unique opportunity to be part of a company that masterfully blends traditional British tailoring with a relaxed, modern aesthetic. We believe digital can be as charming as bricks-and-mortar. Our global presence, coupled with our continuous expansion would prove this to be an exciting opportunity. If you want to build something meaningful, love great clothes, and thrive on making digital experiences memorable, we would love to meet you.

Head of People | Premium Retail Brand | London (Hybrid) | Competitive Salary We're partnered with a premium retailer known for its quality, craft and customer experience - and we're now looking for an experienced Head of People to join the business at an exciting point of growth and transformation. This role is reporting into the People Director & will be playing a key part in shaping what the future of the brand looks like from the inside out. The role: As Head of People, you'll lead the people strategy across retail and head office. You'll be responsible for ensuring the business is set up for continued growth - through the lens of culture, development, talent and engagement. You'll work closely with senior leaders, acting as a true business partner and critical friend - helping to shape a people function that supports high performance, attracts brilliant people, and champions an inclusive, supportive culture. There's a real opportunity here to influence, inspire and build something long-lasting. What we're looking for in our Head of People role: * Proven experience in a senior HR leadership role ideally within retail or a customer-focused business * A strong understanding of premium customer expectations, and how this translates into a people-first culture * A commercial and strategic mindset, but equally happy rolling your sleeves up when needed * Natural leadership presence someone people connect with, trust and feel inspired by * Experience working with senior stakeholders and driving people change with impact and sensitivity Why join? This is a business that genuinely puts people at the heart of everything they do both their customers and their teams. They're proud of their heritage and excited about their future. The role offers the chance to be part of that story to shape, influence and elevate the people agenda across the whole business. If you're a passionate HR leader looking to make a difference in a values-led, premium brand we'd love to hear from you. BBBH33986

Technical Claims Manager 📍 Central London | 💼 £60,000–£70,000 | 🏠 Hybrid (1–2 days/week, travel expensed) Are you a claims professional who wants to shape strategy, improve customer journeys, and influence product design — not just process claims? A fast-growing travel insurance intermediary, backed by a leading private equity firm is hiring a Technical Claims Manager to drive insight, strategy, and innovation across their claims proposition. What you’ll be doing: You’ll work closely with product, pricing, and underwriting teams, taking ownership of: • Claims MI & Insight: Analyse claims data, spot trends, and present insight to senior leadership, • Claims Strategy: Inform pricing, cost containment, and claims management approaches, • Customer Journey & Product: Identify pain points and opportunities for new offerings under Consumer Duty principles, • Strong experience in claims — ideally with exposure to insight, reporting, strategy, or policy, • Travel insurance experience, • You might come from claims, underwriting, or product, with a strong interest in driving change, • Big plans: This business is scaling fast, with a 5-year strategy focused on growth and innovation, • Real impact: You’ll work directly with senior leadership and shape the future of their claims function, • £60,000–£70,000 base + benefits, • Hybrid working (1–2 days/week in Central London, travel expensed), • Reports into the Head of Commercial (placed via us, recently promoted after 9 months!) Apply now via Harnham or reach out directly by sending your CV to

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact • Own and lead analytics across pricing, promotions, customer behavior, and trading performance, • Partner closely with Strategy, Commercial, and Marketing to drive revenue and market share growth, • Identify and action opportunities across core and emerging customer segments, • Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For • Experience leading large, high-performing analytics teams (including managing other managers), • Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end P&L performance, • Marketplace/platform experience preferred, • Experience across global or multi-region environments is a plus Package • £135,000 base salary, • Discretionary bonus, • Full benefits package Interview Process • Intro interview with Analytics Director, • Case presentation with Strategy leadership, • Final interview with the UK Managing Director, • Ready to make a strategic impact at scale? Apply in confidence to learn more.

Job Title: Head of HR Operations Contract: Permanent Location: London/Midlands Reports to: Group HR Director Direct Reports: Payroll Managers, Benefits Lead, HR Analyst Salary: £90,000 - £130,000 About the Role We are seeking a strategic and hands-on Head of HR Operations to lead the delivery of payroll, reward, benefits, HR systems, and operational HR services across a national, multi-entity organisation. This is a pivotal role within the central HR function, responsible for ensuring core HR services are legally compliant, efficient, data-led, and aligned with long-term business goals. The successful candidate will work closely with senior HR leaders, Group functions, and operational teams to deliver a high-quality employee experience and help drive organisational transformation. This is an excellent opportunity for someone with a strong operational HR background who thrives in a fast-paced, evolving environment. Key Responsibilities:- HR Operations & Compliance • Lead payroll, reward, and benefits operations, ensuring consistent and compliant delivery across multiple sites., • Maintain up-to-date HR policies, procedures and systems aligned with current legislation, audit requirements, and best practice., • Own and develop the Group’s HRIS strategy, driving systems optimisation and data accuracy., • Ensure compliance with statutory obligations including year-end processes (P60s, P11Ds, PSA), and data protection (GDPR). Reward & Benefits • Provide strategic input on compensation and benefits planning, including benchmarking and reward design., • Oversee the implementation and management of employee benefits schemes and ensure effective communication to staff., • Support the Group HR Director in the delivery of reward transformation programmes. Team Leadership • Lead, coach and develop a high-performing HR Operations team., • Promote a customer-focused culture and a continuous improvement mindset., • Build strong working relationships across business units, offering expert operational support and guidance. Systems & Reporting • Manage HR data governance and reporting, including workforce analytics, KPI reporting and insight generation., • Collaborate with IT and external vendors to improve HR systems and streamline operational processes., • Ensure robust controls are in place for data accuracy and integrity. Stakeholder Engagement • Partner with senior HR and Finance stakeholders to align operational services with business objectives., • Work cross-functionally to deliver group-wide initiatives, including transformation and change programmes., • Manage external payroll and benefits providers, ensuring service quality and cost-effectiveness. Experience & Skills Required • Significant experience in a senior HR operations or reward role within a large, multi-site or complex organisation., • Expert knowledge of UK payroll legislation, benefits administration, and HR systems (e.g. iTrent, Kallidus)., • Proven ability to lead operational change and implement process improvements., • Strong analytical skills with experience using data to drive insight and decision-making., • Excellent communication, influencing and stakeholder management skills., • Highly organised, with strong project management and delivery focus., • Experience managing and negotiating with external suppliers and vendors. Qualifications • Degree in Human Resources, Business, or related field (preferred)., • CIPD or equivalent professional qualification (desirable)., • Familiarity with professional standards and frameworks in compensation, benefits, or payroll is advantageous. This organisation offers hybrid working of 3 days office 2 from home, office days will be split across both London and the Midlands so willingness to travel is required. Please quote 51757 when calling Theo Saunders at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

Head of Operations (Logistics) – D2C Luxury Goods 📍 Hybrid – 2–3 days/week in London 🗣 Fluent French required TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. This is a rare opportunity to join an international business at a pivotal point in its scale-up journey. Operating at the intersection of luxury interiors, e-commerce and craftsmanship, this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base. As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality. Key Responsibilities: • Lead and streamline global supply chain, logistics, and aftersales operations, • Build scalable systems for product, sample, order, and delivery management, • Oversee key vendor relationships across freight, warehousing, and production, • Champion data-led decision-making and collaborate on tech process automation, • Manage budgeting, compliance, performance monitoring, and team development, • Support international expansion while protecting cost and service standards Requirements: • Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce, • Strong supply chain, logistics, and customer experience background, • Fluent in French and English, with excellent cross-cultural communication skills, • Strategic thinker who can roll up their sleeves in a scale-up environment, • Experience building scalable, efficient global operations, • Comfortable in a hybrid setting (2–3 days per week in central London HQ) This is a confidential search. If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.

Commercial Growth Analyst London £60k-£70k + equity We have partnered with a high-growth, digital-first consumer brand that's redefining health and wellbeing. With a focus on quality, innovation, and community, they’ve built a loyal following and standout product range. They are looking to hire a numbers-first, commercially sharp Growth analyst to be the analytical powerhouse of the growth team. What you'll be doing:- Working alongside the Head of Growth you'll be responsible for • Forecasting trading performance across a range of categories., • Building cohort models, payback models, and retention simulations from scratch — not just tweaking dashboards., • Forecasting different growth scenarios and making the trade-offs clear, • Turning noise into insight — then turning insight into action for the wider team, • Establishing where LTV is being created or lost across brand, product type and customer cohorts., • Simulating revenue and margin impact from changing subscription offers, pricing, or discounts., • Supporting investment decisions by modelling short and long-term payback across customer segments. What we are looking for:- • 3-5 years experience ideally with a Consulting or IB background AND prior exposure to a Commercial role within a scaling business., • Analytically intense and independent – this is not a BI support role; we need someone who builds the models themselves and can answer complex commercial questions from scratch. Fluent in Excel/Sheets (you can build a cohort model or contribution margin tool in your sleep); SQL is a bonus., • Commercially aware with a bias for action – understands how revenue, margin, CAC, and LTV tie into the P&L and can translate insights into business impact., • Comfortable moving fast – you’ll be supporting high-velocity decisions and growth bets.

THIS is looking for an Intern to join our Commercial Team on a part time basis! This contract will run for 2-4 months, and is perfect for someone passionate about the planet, loves being hands on and wants to learn. You might have some administrative experience already, or you may have just graduated and are looking for your next step. What we need from you... • Regularly update promotional nomination forms and loading promotions into retailer systems, • Process POs and update our spend tracker, • Complete new line forms, • Admin support on arranging samples for big meetings including competitor & recipe ingredients, • Get stuck in cooking up samples for customer meetings (depending on meeting location), • Format and jazz up our decks, • Be available to start ASAP What you will have... • A very keen eye, the details are key!, • A happy to help attitude What you will get... • £15 per hour, • All the freebies you could want!, • Some very fun socials, • Get to work with the fab THIS team, • Experience working with our Head of Commercial, getting real insight into what it is like be in the world of plant based deliciousness A bit more about us below: What is THIS™? THIS™ is a high-growth, VC-backed emerging leader in producing plant-based food. Meat-alternatives, to be exact. In fact, if we’re being reallllly exact – our products are at the leading-edge of the plant-based sector in terms of taste, texture and appearance. Here’s our insta, for a quick stalk - It’s worth mentioning that since our launch in June 2019, the company has experienced extremely significant growth in revenue. In 2023, THIS™ topped The Grocer and Alantra’s annual Fast 50 list, a ranking of the country’s fastest-growing food and drink companies on two-year sales growth. We have strong aspirations to continue this growth trajectory as we aim to be the number 1 plant-based brand in the UK and beyond and we believe we have the team and investment to achieve this. Why are we doing THIS™? Andy and Pete are our co-founders and their last job entailed selling tonnes (literally tonnes) of meat. Then they felt bad. Also, they felt like meat-alternatives weren't really for people who love the taste of meat. So they’ve basically ended up making THIS™ for themselves, but they’d love other meat-lovers to give it a go too. THIS™ is a game-changer. At our core, our vision is to have a world where animals aren’t food and the environment is protected. Our mission statement to guide us to getting there is: “We will lead a revolution with our ridiculously delicious and nutritious plant-based food.”

Position Title: Claims Broker, International Property & Political Violence Reports to: Claims Manager, Property Location: London About BMS Group: BMS is a dynamic, independent, global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services. We are a global brand with offices located across the US, Canada, Latin America, Australia, Europe and Asia with both a strong, local focus and understanding of market needs. Our teams are respected globally for their specialist market knowledge, intelligent analysis and insight. Our people strive to be ‘the best in class’ and with an innovative approach and their entrepreneurial thinking, our clients truly benefit from better solutions to policy development and placement. Being independent makes a key difference to our clients, giving our brokers the freedom to deliver the best solutions, tailored to meet their business needs. Coupled with our collaborative team approach, single platform worldwide and renowned personal service, we are the independent broker of choice. Summary of Position: To deal with all aspects of International Property & Political Violence claims, processing from first advice through to settlement as directed by your Head of Department. The role requires a proven Claims professional with prior experience of handling Property and Political Violence claims. Key Responsibilities & Accountabilities: • Ability to manage own accounts & liaise with Brokers, account handlers & Clients on a regular basis, • Create and maintain claims files, • Input document details on to the in-house system, • Assess and process claims and premiums, • Produce and send advice and collection documentation, • Broke advices and collections to London Market where appropriate, • Obtain agreement to advices and collections via CLASS/ECF/LORS system, • Liaise with the Insurance Accounts Department to ensure prompt payments of claims, • Produce accurate statistics where required, • Deal with market, client and internal queries, • Conduct business meetings with clients and reinsurers, • Adhere to company and regulatory policies, procedures together with mandatory training requirements, • Maintain and enhance knowledge of the insurance marketplace, trends and cycles in order to capitalise on market opportunities, • Develop and manages relationships with market representatives i.e. Underwriters, Surveyors, Adjusters and Lawyers., • Monitor existing book of business with a view to identifying any threats or weaknesses early to be able to address and protect/retain the existing book Functional & Behavioural Competencies required: • Demonstrate excellent technical knowledge and ability to communicate this to various audiences, • Excellent persuasive and influencing skills, • Client facing and customer focused with excellent interpersonal and written communication skills, • Excellent IT & organisational skills, • Ability to perform effectively to tight deadlines with good personal organisation and time management skills, • Anticipates problems in advance and makes contingencies, • Proactive, always looking for ways of delivering a better or more efficient service, • Communicates clearly; effectively contributes to the team and interacts with others, • Excellent attention to detail and ability to plan meticulously, • Personally demonstrate the five BMS values and ensure that team members are aligned with these:, • Accountable, • Entrepreneurial, • Collaborative, • Empowering, • Disciplined