Head of customer experience jobs in London - Page 3Crear alertas

Job Title: HR Operations ManagerLocation: LondonSalary: £53,797 - 57,643 per annumContract type: PermanentContract hours: Fulltime, 36.75 hours per week Additional Benefits: Up to 11% employer pension contribution, flex time provisions, 20 days’ recreational leave plus 14 public holidays per yearClosing date: 18th January 2026 Job Summary The successful applicant will be engaged as a locally engaged staff member by the Australian High Commission, London. Please be advised that the Australian High Commission, London does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate. About the Department of Foreign Affairs and Trade The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program, and helping Australian travellers and Australians overseas. The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests. About the position The HR Operations Manager is located in the Human Resources (HR) Section within the European Regional Services Delivery Hub in London, which is responsible for delivering a wide range of HR programs and client service functions to a broad clientele across the European region. The HR Operations Manager, under the direction of the Head of Human Resources, is responsible for the line management of a small team focused on delivery of various HR services in accordance with service delivery standards. This position provides practical and operational HR support to a broad range of stakeholders to ensure achievement of organisational goals within the European region. The key responsibilities of the position include, but are not limited to: • Supervision and performance management of small team of HR staff, • Ensuring effective delivery of HR services to relevant stakeholders across the European region, including:, • Managing the recruitment program, • On-boarding and induction services, • Contract and probation management, including oversight of right to work documentation, certificates of sponsorship and ensuring compliance regarding tax declarations, • Overseeing the performance management procedures including monitoring compliance and delivering training, • Delivery of an effective learning and development program, • Management of staff engagement strategies, well-being activities and other work health and safety programs, • Employee separation management, including exit interviews, • HR records management in accordance with policy., • Monitoring and reporting service delivery standards in accordance with the European Regional Services Delivery Hub Catalogue, • Delivery of service improvements and efficiencies in line with the organisation’s strategic HR objectives, • Management of moderate to complex organisational change projects, • Provide policy advice aligned with Australian High Commission policy, local legislation, and best practice, • Conduct investigations and consultation meetings on a variety of employee relations matters, • Monitor and audit internal HR systems and databases, including the Overseas Staffing Profile (OSP), SAP, and the Electronic Document and Records Management System (EDRMS) for accuracy and process compliance, • Gather, analyse, and report HR metrics including learning and development, employee engagement and retention, talent acquisition, workforce planning and diversity data, • Procurement of external HR services, relationship management and monitoring of providers against agreed performance standards; contracts include:, • Agency recruitment preferred supplier arrangements, • E-recruitment services, • Occupational health services, • Contribute to monitoring and analysis of changes in local employment legislation affecting LES, including applicable Commonwealth policies, and prepare responses on the implications of such changes for the Australian High Commission Essential: • Extensive generalist HR experience at managerial level, • MCIPD (Chartered Institute of Personnel & Development – HR Management Qualification), or equivalent qualifications or professional experience, • Proven experience in leading and developing a customer focussed team, • Sound knowledge of UK employment legislation, • Project management skills, • Experience delivering training and development coaching, both to a HR team and line managers Please ensure you provide a response to each of the listed selection criteria below. In your response, you must include relevant high-level examples from your experience that support your claims against the role. The word limit is strictly 250 words per response to each selection criteria. The panel may not assess incomplete applications or responses which exceed the word limit. A. Proven generalist HR skills, including delivery of recruitment & selection, induction, performance management and training and development. CIPD qualified (or equivalent) alongside corresponding practical experience at the required level. B. Highly developed communication and interpersonal skills, responding to the needs of clients, managing expectations, and delivering high quality HR support with a customer service focus. C. Experience performing a quality assurance role and reporting against agreed service standards and KPIs. Recommending and implementing service improvements and efficiencies in line with organisational strategic objectives. D. Demonstrable and relevant experience managing employee relations matters, including under-performance, absence management issues and resolving interpersonal conflict. E. Proven line management skills and experience, including the ability to performance manage and develop staff to achieve organisational objectives. F. High level of proficiency in the use of human resource management information systems (HRMIS) to manage human resource information. Ability to interrogate internal HR systems and databases, reporting and analysing HR metrics. The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to . We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.

Position Overview As an Aesthetic Consultant at Naama, you are a key member of our client-facing team, guiding individuals through their personalised skin or tattoo removal journey. You will serve as the trusted advisor and treatment expert for clients, helping them understand options, set realistic expectations, and receive safe and effective care. This role requires a blend of clinical knowledge, technical skills, and exceptional interpersonal capabilities. The role requires at least 24 hours per week. Key Responsibilities • Client Journey Management: Own the client experience from consultation to aftercare. Build trust quickly and provide clear, compassionate guidance., • Treatment Delivery: Administer laser and aesthetic treatments in line with NAAMA protocols. Ensure safe, precise, and effective outcomes., • Assessment & Planning: Evaluate clients for treatment suitability and create tailored treatment protocols. Monitor progress and adjust plans as needed., • Data & Documentation: Capture high-quality photography, maintain thorough digital records, and document progress accurately., • Cross-Team Collaboration: Work closely with the laser technician, Front of House, marketing, and clinical teams to coordinate exceptional client care., • Studio Standards & Compliance: Follow CQC guidelines, uphold hygiene protocols, and complete daily cleaning and prep duties. Ensure all equipment and lasers function optimally., • Client Communication: Set clear, realistic expectations about treatment outcomes. Handle questions or concerns with professionalism and empathy., • Admin & KPIs: Support daily studio operations and help the team meet performance and service goals. Skills & Expertise • Outstanding communication and customer service skills, • Ability to build rapport and long-term relationships with clients, • Meticulous attention to detail and data accuracy, • Confident managing treatment plans and outcomes, • Comfortable with digital record-keeping and IT systems, • Team-oriented with a proactive attitude and ability to multitask, • Passionate about aesthetics and client transformation Qualifications Essential: • NVQ Level 3 in Beauty Therapy + Core of Knowledge, • Level 4 Aesthetics, • Laser Core of Knowledge Certification, • Experience in tattoo removal or advanced skin treatments Key Relationships • Internal: FOH, laser technicians, marketing, Studio Supervisor, Clinical Lead, Head of Operations, • External: Clients and occasionally external medical professionals What We Offer • A collaborative, premium studio environment, • Professional development and training opportunities, • The chance to help clients look and feel their best inside and out, • 28 days paid holiday, • Pension contribution

Location: London Company: Timebeat.app Reports to: Head of Engineering / CTO About Timebeat Timebeat is building next-generation infrastructure for precise, verifiable time and frequency synchronization across distributed systems. Our technology sits at the intersection of hardware, FPGA design, and large-scale systems, enabling customers to measure, guarantee, and reason about time in ways that were not previously possible. As we scale, we are looking for an FPGA engineer who wants to own major technical initiatives, help shape architecture decisions, and grow into a people- and project-leadership role. The Role This role is ideal for a strong FPGA engineer who is ready to take the next step in their career—moving beyond individual contribution into technical leadership, mentoring, and project ownership. You will remain hands-on with FPGA design while also: • Leading FPGA-centric projects end-to-end, • Acting as a technical point of contact across hardware, firmware, and software teams, • Supporting and mentoring other engineers, • Helping define best practices, processes, and technical direction for FPGA development at Timebeat Key Responsibilities Technical Leadership & Delivery • Own the architecture, design, and delivery of FPGA solutions used in production systems, • Translate system-level requirements into FPGA designs and implementation plans, • Drive design reviews, technical decision-making, and trade-off discussions, • Ensure designs meet performance, reliability, and maintainability requirements Hands-On FPGA Engineering • Design, implement, and verify FPGA logic using VHDL and/or Verilog/SystemVerilog, • Work with high-speed interfaces, clocks, timing closure, and synchronization logic, • Integrate FPGA designs with embedded software, drivers, and system-level components, • Support bring-up, debugging, and validation on real hardware Team Growth & Mentorship • Mentor junior and mid-level engineers through code reviews and technical guidance, • Contribute to hiring and onboarding as the FPGA team grows, • Help define engineering standards, documentation, and development workflows Cross-Functional Collaboration • Work closely with software, systems, and product teams to deliver customer-facing features, • Communicate complex technical topics clearly to both technical and non-technical stakeholders, • Support customer or partner engagements where deep FPGA expertise is required Required Skills & Experience • Strong experience in FPGA design and development in a production environment, • Proficiency in VHDL and/or Verilog/SystemVerilog, • Experience with FPGA toolchains (e.g. Xilinx / AMD, Intel / Altera), • Solid understanding of:, • Clocking and timing constraints, • CDC, synchronization, and deterministic timing, • Debugging FPGA designs on hardware, • Experience owning significant technical components or projects, • Comfortable reviewing others’ work and providing constructive feedback Nice to Have • Prior experience leading small teams or acting as a technical lead, • Experience with time-sensitive systems, networking, or high-precision timing, • Exposure to embedded Linux, drivers, or low-level software interfaces, • Familiarity with formal verification, simulation frameworks, or CI for FPGA, • Interest in growing into an engineering management or hybrid lead role What We're Looking For • An engineer who enjoys both building and leading, • Someone excited by ownership, responsibility, and seeing projects through to production, • A collaborative communicator who raises the bar for those around them, • A pragmatic problem-solver who balances technical excellence with delivery Why Join Timebeat • Work on deep technical problems with real-world impact, • Influence the technical direction of FPGA development from an early stage, • Grow into a leadership role at a fast-moving, highly technical company, • Competitive compensation, flexible working, and strong engineering culture

Captur helps software understand real world scenes in real-time with an SDK for flexible, on-demand visual recognition. We’re a small, rapidly scaling team backed by top-tier investors; we recently closed a $6M seed round to accelerate product and go-to-market growth. We are global leaders in edge ML and have validated +150M images on-device for enterprise customers such as Lime. Next, expanding as a horizontal platform across use cases that require real-time speed, high volume and coverage across a wide range of mobile devices. Role Snapshot You’ll own core pieces of our Android SDK: performance, stability and developer experience. You’ll profile power, latency and memory, optimise threading and networking, shape public Kotlin APIs and harden telemetry. You’ll also take ownership of production issues surfaced by Solutions Engineering and Customer Success: reproduce, fix the root cause and ship improvements. You won’t handle customer contracting or sales calls; your focus is a fast, stable SDK that makes integrations effortless. In H1, you’ll be partnering with the Head of Mobile and our React Native SDK engineer to deliver the next-generation SDK: translate product requirements into a revised SDK architecture, lead implementation of the key features, run a staged beta and show before→after gains on crash/ANR, latency and battery on our device matrix. Key Responsibilities Performance and reliability • Profile and optimise on-device performance and data paths (battery, CPU/GPU, memory), • Own threading, scheduling and back-pressure; make frame-time and latency predictable across device classes, • Design clear, stable, Kotlin-first public APIs (versioned, well-documented, testable), • Implement best practices for networking, auth and IO; make failure modes deterministic and observable, • Own CI/CD for the Android SDK (GitHub Actions/GitLab CI) and dependency hygiene; prepare release artefacts and hand off to Solutions Engineering for release cadence and publishing, • Partner with the Solutions Engineer: reproduce field issues, write minimal repros, land fixes and verify via dashboards, • Co-design the next generation of the Android Captur SDK for release at the end of Q2, • SDK Engineer owns: code quality, API design, perf, stability, instrumentation, and technical notes for releases, • Solutions Engineer owns: release cadence, artefact publishing, changelogs, customer comms and debug sessions What Success Looks Like (First 3 Months) 30 Days: • Get fully set up, read the codebase and understand how the SDK integrates into customer apps (run the sample integrations end-to-end), • Take on small backlog items and minor bug fixes to gain experience with the SDK, • Own a set of feature requests/changes in the existing SDK from design to merge, • Improve crash reporting and metrics: add any missing telemetry/events needed for clearer root-cause and cleaner dashboards, • Provide meaningful input on core sections of the SDK revamp (review/author proposals, • Become the Android SDK SME day-to-day: work independently with the Solutions Engineer to reproduce issues and land fixes that improve customer experience Core Requirements • Deep Kotlin (3+ years) experience focused on systems-level/SDK work (not UI-heavy app development): threading/concurrency, memory, camera/graphics/IO and performance tooling (Android Studio profilers, Perfetto, Systrace), • Shipped code across hundreds of device models and over 1m monthly SDK sessions with proven strategies to handle device quirks, • Hands-on experience with monitoring tools (Crashlytics/Sentry/Datadog or similar) and adding the right events to enable root-cause analysis (crashes, ANRs, latency), • Experience delivering SDKs via GitHub Actions/GitLab CI with Gradle/Maven, semantic versioning and signed artefacts, maintaining clean migrations and changelogs, • Utilise test-driven development in practice – writing unit and instrumentation tests and standing up integration harnesses around threading/IO, • Networking/auth/API fundamentals tuned for mobile constraints, • Based in the UK (London preferred) and able to work from our London office at least 1 day per week on an ongoing basis Bonus Points • Built or maintained Android SDKs used by external developers (versioning, migrations, deprecations), • Familiarity with common Computer Vision pipelines and ML Ops basics for mobile development, • Practical experience integrating or optimising TFLite/LiteRT for real-time use, • Able to work from our London office 3 days per week during the first 3 months to speed up pairing and knowledge transfer

Position: Back-End Engineer Location: London, 4 to 5 days per week on site Compensation: Competitive salary and equity, depending on experience Reports to: Head of Engineering About Navys Navys is a venture-backed legal technology company building enterprise workflow software for private capital markets. The platform replaces manual, email-driven legal processes with a structured system that enables funds lawyers, GPs and LPs to execute complex transactions more efficiently. Navys is focused on real legal workflows, not generic AI tools or document summarisation, and is designed to support production-grade, enterprise use cases. Navys is building core infrastructure for how funds legal work is done, with a strong emphasis on execution, clarity and real-world impact. Role Summary Navys is seeking a Back-End Engineer to join the team on a full-time basis. This is a hands-on engineering role focused on building robust, scalable backend systems that power complex legal workflows and transaction management. You will be responsible for designing and implementing core backend services, APIs and data infrastructure that form the foundation of the platform. This role requires deep technical expertise in backend architecture, strong ownership and the ability to translate complex legal workflows into efficient, reliable systems. This is not a narrow or isolated engineering role. It requires ownership, comfort with ambiguity, and the ability to take responsibility for backend features and services from early design through to production deployment. Responsibilities Backend Development and API Design • Design, build and ship scalable backend services and RESTful APIs in Python, • Architect and implement data models that support complex legal workflows and transaction orchestration, • Translate complex legal and operational requirements into efficient backend systems, • Take ownership of backend features from concept through to production release Platform Infrastructure and Performance • Develop and maintain cloud infrastructure with a strong focus on Azure services, • Design and implement database schemas, optimise queries and ensure data integrity, • Build resilient, performant systems capable of handling enterprise workloads, • Ensure backend services are secure, maintainable and scalable as usage grows System Architecture and Collaboration • Influence backend architecture decisions and help define engineering best practices as the team grows, • Work closely with the Head of Engineering, frontend engineers and product team to align technical execution with product priorities, • Collaborate with legal domain experts to understand workflow requirements and design appropriate backend solutions, • Support early customer deployments and troubleshoot production issues Candidate Profile Essential Requirements • Strong proficiency in Python with experience building production-grade backend systems, • Solid experience designing and building scalable RESTful APIs and microservices, • Deep understanding of relational databases, data modelling and SQL, with PostgreSQL experience preferred, • Experience with at least one major cloud platform, with Azure strongly preferred and AWS acceptable, • Understanding of authentication, authorization and security best practices in enterprise SaaS applications, • Knowledge of containerisation technologies such as Docker, • Strong problem-solving and analytical skills with attention to system performance and reliability, • Strong communication and collaboration abilities across technical and non-technical teams, • Comfortable operating in a fast-paced, early-stage start-up environment Desirable Requirements • Experience with infrastructure as code such as Terraform or Bicep, • Familiarity with Azure services including Azure Functions, Azure SQL, Key Vault, Blob Storage and Service Bus, • Experience building workflow or transaction-heavy systems, • Exposure to AI or LLM-based tooling such as OpenAI, Azure AI or LangChain, • Understanding of message queues, event-driven architectures or async processing patterns, • Experience in legal tech, fintech or another highly regulated domain, • Understanding of compliance, security and resilience requirements in enterprise software systems What Navys Offers • Competitive salary plus meaningful equity at an early stage, • A foundational engineering role with real ownership and impact on core backend systems, • Close collaboration with engineering leadership and founders, • Opportunity to grow as the company scales Equal Opportunity Employer We are committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. All qualified applicants will receive consideration based on individual merit and business needs.

Head of Engineering London / WFH to £140k Are you a visionary technology leader looking for your next opportunity? You could be progressing your career in an impactful Head of Engineering position at a global tech company that provide data centric software solutions to major blue-chip and government organisations to enable them to discover and analyse data and customer feedback. As the Head of Engineering you'll collaborate with the CTO, Head of Product and Heads of Operations to align engineering with business goals and product transformation plans. You'll manage three engineering teams, with about 40-45 staff in total across technology (7 direct reports), operations and QA: overseeing engineering operations, budgets and performance metrics. You'll optimise development processes and delivery pipelines, foster a culture of technical excellence, efficiency and continuous improvement and promote adoption of emerging technologies and AI powered tools. Location / WFH: You can work from home most of the time, meeting up with colleagues in the London office twice a week. About you: • You have strong experience in engineering leadership with a deep technical understanding of DevOps, QA and modern development methodologies (the tech stack is based on C# .Net, React, Azure, Snowflake, GitHub and modern CI/CD pipelines), hands-off now, • You have advanced strategic thinking and operational execution skills with a product mindset and appreciation of SaaS, • You have expertise in implementing engineering metrics, performance frameworks and resource / capacity planning, • You're able to foster a culture of engineering excellence and innovation, • You bring out the best in others, have no ego and enjoy developing people, • You have strong stakeholder management skills and are a confident communicator What's in it for you: As a Head of Engineering you'll earn a competitive package: • Salary to £140k, • Bonus, • Unlimited holiday allowance, • Flexible working (x2 days a week in London), • Private medical insurance as well as well-being benefits, • Pension and Life Assurance, • Committees for wellness, charity and volunteering, DE&I, • Team and company socials Apply now to find out more about this Head of Engineering opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Captur helps software understand real world scenes in real-time with an SDK for flexible, on-demand visual recognition. We’re a small, rapidly scaling team backed by top-tier investors; we recently closed a $6M seed round to accelerate product and go-to-market growth. We are global leaders in edge ML and have validated +150M images on-device for enterprise customers such as Lime. Next, expanding as a horizontal platform across use cases that require real-time speed, high volume and coverage across a wide range of mobile devices. Role Snapshot You’ll be the technical authority customers speak to when integrating our SDK. Your day will include live debug sessions, ticket triage, onboarding calls, running demos on technical sales calls and sharpening our release and onboarding playbooks. You’ll help the business move faster by reducing engineering context-switching and by making sure problems are reproduced, scoped and prioritised correctly. This is a hands-on, customer-facing, technical role — ideal for someone with mobile/SDK experience who likes to unblock teams and customers. You’ll report to the Head of Mobile and work closely with our Account Executives and Customer Success Managers based in New York. Key Responsibilities Customer onboarding & enablement • Run and own technical onboarding for new customers: integration documentation, sample apps and hands-on sessions with client engineers, • Triage SDK-related issues raised by clients: reproduce where possible, identify root causes and create clear, prioritised tickets for Engineering (with logs, repro steps and impact), • Own release communications for customers: versioning notes, migration guidance, and rollout coordination, • Use Datadog to monitor SDK health, investigate spikes, de-duplicate low-signal crash reports and escalate real issues with clear repro and impact, • Create one-page troubleshooting guides for the most common integration and crash issues, • Create and maintain onboarding docs, troubleshooting guides and sample apps, • Act as the technical point of contact for CS and Sales; feed product/engineering with customer requests, usability issues and feature ideas, • Proactively suggest improvements to the SDK, onboarding flow and monitoring to reduce churn and integration time, • Run periodic “integration health” reviews with customers and internal stakeholders What Success Looks Like (First 3 Months) 30 Days: Learn and connect • Get familiar with internal processes, crash reporting and monitoring (Datadog), • Meet key customers and document current onboarding pain points, • Be the technical point of contact for existing clients; respond to incoming tickets with clear repro steps and prioritisation, • Deliver a formalised bug reporting and triage process (template + SLAs), • Scope and agree release technologies and process ahead of the SDK revamp, • Proactively drive iterative improvements in onboarding and release management (playbooks, sample apps, troubleshooting guides) Core Requirements • Strong customer-facing skills - you have experience with enterprise pre-sales / technical sales support (joining sales calls, scoping proof of concepts, managing integrations) and can run technical calls with client engineers and commercial teams, • Experience with CI/release tools, package managers (CocoaPods, Swift Package Manager, Maven, npm) and clean versioning/migrations, • Experience using crash/monitoring tools (Datadog, Sentry, Crashlytics or similar), • Practical knowledge of networking/auth/API interactions common in mobile SDK integrations, • Experience with native mobile development (Kotlin or Swift), • Comfortable debugging mobile issues and reading logs — able to reproduce simple issues locally or via sample apps, • Solid ticketing discipline: able to write clear bug reports with repro steps, impact, logs and prioritisation, • Based in the UK (London preferred) and able to work from our London office at least 1 day per week on an ongoing basis Bonus Points • Built or maintained SDKs used by external developers, • Familiarity with common Computer Vision pipelines and ML Ops basics for mobile development, • Exposure to Datadog dashboards and metrics instrumentation best-practices, • Able to work from our London office 3 days per week during the first 3 months to speed up pairing and knowledge transfer

(Remote) Platform Engineering Manager - ScaleUp - up to £120k (base) "The best leaders don't create followers, they create more leaders." This role is the embodiment of that principle. It’s not about maintaining the status quo; it’s about building the platform—and the people—that will power the next chapter of growth for a established business thinking like a startup. Few&Far are partnering with a Sunday Times 'Best Place to Work' that is entering a pivotal scale-up phase. They have the solid foundation and customer base of a corporate, but operate with the agility, ambition, and startup mindset of a much younger company. They need a leader to architect their technical future. Here’s what’s cool about them: • The Culture: A recognised 'Best Place to Work' with a remote-first, UK-based team. They are problem-solvers, not ticket-takers., • The Scale & Impact: You won't just be keeping the lights on. You'll be developing the data platform strategy from the ground up and taking ownership of critical infrastructure that serves thousands of practices., • The Tech: They're leveraging the latest tech, including AI and LLMs, to solve real-world problems and change the face of an entire industry. Here’s what you’ll be doing: • Manage and mentor approximately 10 engineers across two key teams, • Take ownership of the platform engineering roadmap, with a sharp focus on infrastructure management, cost optimisation, and reliability., • Partner closely with the Head of Data to define and build the long-term data platform strategy., • Thrive in a fast-paced environment, expertly juggling a high volume of parallel requests and initiatives to keep pace with business ambition. Here’s what they are looking for: • A proven Engineering Manager experience in a growth-stage or mature SaaS company., • A solid background in DevOps, SRE, or Platform Engineering is ideal. A Product Engineering Manager with a strong infrastructure affinity will also be considered., • Hands-on experience with cloud platforms (AWS is a plus)., • A leader who has thrived in a transition-phase company—you know how to build and scale systems and teams, not just maintain them. So if this sounds like you then please hit that apply button to find out more or email me directly at

This role is with one of Dex’s trusted Partner companies. We work closely with their teams to truly understand their culture, goals, and what they’re looking for, so we can match you with the right opportunity for your goals! If you’re interested, apply here, or head over to Dex to find other opportunities with top tech companies, where you can truly find work that matters! The Opportunity Dex is partnering with a rapidly growing Series B company that is fundamentally redefining the CRM landscape for the AI era. Backed by Tier-1 global investors (the same behind Uber, Stripe, and Slack), they are building a "real-time first" platform that combines the power of a database with the usability of consumer social apps. This is a role for an Engineering Lead who refuses to compromise on quality, joining a team that obsesses over real-time infrastructure, massive data synchronization, and an interface that feels instant. What You’ll Work On • Lead a High-Performance Team: Balance hands-on individual contribution with the leadership of a focused, elite team of engineers. You will set the tempo, technical standards, and culture., • Architect for Scale: Design and evolve complex, event-driven architectures capable of handling massive data throughput and real-time synchronization across millions of entities., • Bridge Product & Engineering: Operate with high autonomy, making critical product decisions based on direct customer feedback and translating them into technical reality., • Build the Team: Play a pivotal role in recruiting and developing world-class engineering talent, fostering an environment of rigorous thinking and rapid execution., • Drive End-to-End Delivery: Own the full lifecycle of critical features What You'll Have • Technical, Hands On Experience: Deep, demonstrable expertise in modern cloud architectures and the full web stack. You are most comfortable in TypeScript/Node.js or Go on the backend, and/or React on the frontend., • System Design: Proven experience designing secure, scalable, and reliable backend systems on GCP or AWS. You understand the nuances of distributed systems and real-time data., • Leadership DNA: You have a track record of not just writing code, but growing great engineers. You know how to influence technical decisions and unblock your team., • Product Fluency: You don't wait for a spec sheet. You understand the business context and communicate technical trade-offs to stakeholders clearly., • Rigorous Thinking: You thrive on complex problems. You care about the "why" behind the architecture and strive for elegance in complexity., • Ambition: You want to work at the bleeding edge of the AI-native shift, building tools that define how the next generation of go-to-market teams operate. To be considered for this role and others like it, apply directly, or sign up to Dex to find other opportunities for work you're actually excited by!

Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. As our Engineering Head of eCommerce, you lead the teams responsible for the delivery of our eCommerce marketplace products. You will drive the implementation and execution of our eCommerce initiatives, ensuring they are robust, scalable, and secure amidst a rapidly evolving tech landscape. You will guide a highly skilled Engineering team toward the creation of a global marketplace meeting the needs of both users and merchants. You will oversee delivery across both web and mobile apps with an API-first cloud-based approach, applying your knowledge to simplify and refine operational processes. Some of Your Responsibilities & Core Duties will be to: • Lead initiatives to enhance the eCommerce capabilities, aligning with the trend towards personalised mobile-first shopping experiences., • Contribute to the definition and delivery of Engineering roadmaps, anticipating technical challenges and managing interdependencies., • Oversee the entire software development lifecycle, from conception to deployment and maintenance, ensuring high-quality outcomes across all phases., • Implement best practices in coding, testing, and maintenance to enhance system scalability and performance, particularly for high-traffic events., • Ensure compliance with international financial laws and security standards, integrating appropriate solutions for global payments., • Set a high bar for software engineering excellence, emphasising efficiency, performance optimisation, and high availability., • Being a mentor to tech leads and managers across the Engineering organisation. The Experience and Key Skills you will have: • Experience in leading and managing large teams or projects in an eCommerce environment with Gross Merchandise Value above $500M., • Ability to partner very closely with the Product team to deliver the best outcomes for our customers, • Strong technical expertise in API development, coupled with a deep understanding of software architecture and design patterns., • Expertise in cloud technologies, particularly AWS, with the ability to deploy and manage scalable cloud-based solutions., • Broad knowledge of eCommerce, including insights into online retail, customer engagement, digital marketing, and mobile commerce technologies., • Be driven by data and experiments to improve customer experience., • Excellent analytical and problem-solving skills, and confident in making data-driven decisions., • Experience communicating with senior stakeholders, including executives, partners, and vendors., • Ability to thrive in a fast-paced, continuously evolving environment, fostering a culture of innovation and excellence. The Interview Process: • Online screening interview with the Senior Talent Partner and the Director of Engineering (App & Merchant Experience), • Final interview with the VP of Product Engineering, Head of Platform, and Director of Engineering (App & Merchant Experience) Be comfortable. Be you. At Reward Gateway|Edenred, we encourage all our employees to feel comfortable expressing their passion, creativity, and individuality at work. We value diverse cultures, backgrounds, and experiences because we truly believe that diversity drives innovation. Join our community, express yourself, and help us make the world a better place to work.

Join us to shape the technology powering the frontline workforce. Connect by Cocentric is growing fast – and we’re looking for a hands-on Platform Engineering Manager to shape its technical future. Connect bridges HR systems and digital tools to give frontline employees seamless, secure access – without email addresses or complexity. Backed by recent funding and used by some of the UK’s biggest brands, the platform is scaling fast. As our Platform Engineering Manager, you’ll work at the intersection of engineering, product, and customer delivery – setting technical direction, guiding architectural decisions, and helping scale a secure, modular, and high-performing platform. You’ll lead on everything from architecture and infrastructure to mentoring engineers and helping shape the product roadmap. WHAT YOU WILL DO • Design, lead, and evolve the technical architecture of the Connect platform, • Make decisions on tech stack, infrastructure, frameworks, and integration approaches, • Collaborate closely with the Head of Connect to align architecture with roadmap priorities, • Provide hands-on technical leadership – contributing code, conducting reviews, and guiding decisions, • Mentor and support a growing engineering team, ensuring high-quality delivery, • Translate complex business requirements into scalable and maintainable systems, • Focus on performance, reliability, and security at scale, • Stay ahead of emerging technologies and contribute to continuous improvement WHAT YOU’LL BRING • Strong experience with Service Fabric and Kubernetes, • Proven experience architecting and scaling B2B SaaS platforms, • Strong full-stack technical expertise – especially across C#, JavaScript, and React, • Experience integrating with APIs and identity platforms (e.g. Microsoft Entra ID / Azure AD), • Solid understanding of cloud infrastructure – ideally Azure and Service Fabric, • A collaborative mindset – comfortable working across product, engineering, and client delivery, • A pragmatic, hands-on approach to problem-solving and decision-making, • Background in IAM or SSO is a bonus OUR TECH STACK • Frontend: React, JavaScript, • Backend: C#, .Net, Azure Service Fabric, • Infrastructure: Azure, Service Fabric, Cosmos DB WHY COCENTRIC • Be a key part of a product that’s transforming how the frontline workforce connects, • Help shape the technical foundation of a platform built for scale and impact, • Work alongside a talented, fast-growing team backed by investment and momentum, • Hybrid working model with a base in our London office and flexibility to work from home, • 29 days annual leave, including a day off for your birthday, plus bank holidays., • Our office closes over Christmas, • Generous private medical care and additional perks with Vitality, • Cocentric recognise that your family is important and being able to spend quality time with your family as it grows is a wonderful experience. This is why we offer enhanced Maternity, Paternity, Adoption and Parental leave.

Our client, an international bank based in London, is looking for a Dealer Associate to join their Treasury team in London on permanent basis. The Dealer Associate will work with both the Assistant Treasurer and the Head of Treasury to ensure that the bank is able to fund all its transactions and meet all the regulatory requirements set by the Prudential Regulatory Authority Responsibilities: Daily treasury operations including cash positioning, cash forecasting, and FX execution across GBP, USD, EUR Manage surplus liquidity through, UCITS investments, term deposits, and BoE reserves, ensuring optimal returns and compliance with policy limits. Negotiate, book and track Money Market transactions Deliver the Daily Treasury Dashboard and HQLA monitoring reports. Assist in management of eFX platform Assist with the production of the monthly ALCO pack. Assist with the production of annual Regulatory reports such as the ILAAP, LCP, Recovery Plan and Resolution Plan. Assist with maintaining the banks intraday liquidity framework and enhanced interest rate risk reporting (IRRBB). Identify possible improvements in daily processes and work with team to deliver these. Skills and knowledge: A Minimum of 1 years experience gained in the front office of a UK based Bank Treasury department Experience of negotiating money market and FX transactions A strong Customer focus and an enquiring mindset Practical experience of building and maintaining excel spreadsheets An ability to work under pressure to produce error-free work with tight deadlines Ideally, the successful candidate will have some, or all of the following experience Experience of working with deposit aggregators. Familiarity with Microsoft Office products Experience of Artificial intelligence tools, such as Copilot Experience of FX and Money Market trading platforms Understanding of PRA liquidity regulations and guidelines TPBN1_UKTJ

Head Chef - Kempton Park Racecourse, Sunbury-on-Thames, Surrey | Full time / Permanent Up to £45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We seeking a motivated Head Chef at Kempton Park Racecourse as part of Jockey Club Catering, a partnership between the leading commercial group in British horse racing - The Jockey Club, and Compass Group UK & Ireland. As Head Chef you will lead the day-to-day running of the kitchen for both Conference and Events and Race Days at Kempton Park Racecourse, with occasion travel to one of our other leading racecourses. You will be responsible for setting and maintaining high culinary standards, driving menu development and innovation, and managing your dedicated culinary team. If you have the passion and motivation to inspire your kitchen to achieve top culinary standards, we want to hear from you! We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Chef - the role • Leading the brigade to successfully deliver the highest possible culinary standards., • Ensuring sufficient staff are allocated to all locations., • Liaising with management and the culinary team, ensuring any event changes are reacted to in a timely manner., • Planning orders of equipment and ingredients according to identified shortages., • Building relationships with casual workforce and supporting recruitment., • Acting as the point of contact on live event days., • Managing all company and legislative paperwork surrounding Health and Safety and Food Safety., • Directing food preparation processes and any other related activity., • Using your passion for fresh local produce to develop culinary activity., • Striving for continuous innovation and improvement of the work environment and unit performance., • Managing food gross profit, food cost of sale, food stock takes, culinary department’s payroll costs., • A passion for fresh ingredients and menu innovation, • Flexible working subject to business requirements, • Computer literate, • The role will be working in a fast-paced environment so experience in large events with a high volume of casual workforce would be an advantage., • A love of hospitality, food, and quality fresh ingredients., • The ability to work under pressure, whilst maintaining a positive attitude., • Competitive salary and full company benefits, • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality.

Engineer / Mechanic HOURS: Full time (Flexible, incl. evenings and weekends). LOCATION: Daytona Sandown Park, More lane, KT10 8AN. Salary : Competitive. Daytona Tamworth is recruiting for a Engineer / Mechanic Key Responsibilities: To work as part of the engineering team to assist in all matters relating to technical and safety aspects of the Daytona Venues engineering facility. To work with the team to ensure that vehicles are available to meet the needs of the business to the standards required. To only work to the agreed limits at the start of the job holders training and that the job holder only carries out work for which he has been trained and that if required work is double checked until approved by the Head of engineering. To assist in ensuring activities meet with and integrate with organisational requirements for quality management, health & safety, legal stipulations, environmental policies, and general duty of care. The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act. The post holder must accept responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times and report any failure of issues to the head of engineering. To ensure that at all times the job holder has a full awareness of the companys customer care goals and to use their best endeavours to ensure they are implemented through their own actions and attitude, by example, entering into the team spirit, having a friendly, approachable and polite manner, and anticipating customers requirements. The post holder is directly responsible to the venue head of engineering or in his absence the assistant head of engineering and must consult with then in regard of all major issues and changes. To assist the engineering team by carrying out their duties to the very best of their ability so that high standards of safety, cleanliness and tidiness are achieved. To participate in a duty rota that ensures that a member of the Engineering Team is always on site when there is any on or off-track activity. In addition, the rota will reflect the need for early starts and late finishes as required by the needs of the business. The post holder must at all times carry out their responsibilities with due regard to the organisations Equal Opportunities statement. To ensure the team provides a safe and smooth service to all activity operations seven days per week. To assist engineering with the operation of the stores system and to assist the keeping of stock to the agreed level especially by reporting stock levels and issues to the head of engineering in a timely manor. To ensure the workshop is clean and properly maintained at all times. To ensure that all worksheets and company records are completed in an accurate and timely manner and up to date as the work is completed. To ensure that any paperwork is processed in accordance with the correct procedures and completed neatly and accurately to ensure that due diligence practices are complied with. To ensure that all vehicles are maintained to manufacturers specification or an internal specification (if set). To ensure that the correct number of vehicles are present at the required location or activity in a clean and serviceable condition as determined by the needs of the business. To ensure that all equipment and machinery provided for your use is: Used as per the manufacturers instructions. Used in conjunction with the appropriate safety clothing/protection. Stored in a safe place when not in use. Maintained on a regular basis with faults correctly dealt with and reported to the head of engineering To assist with the maintenance of the venue as and when requested, to ensure that this is maintained to the highest standards. To help as far as is practicable possible to assist with any other reasonable requested duties that are required for the smooth running of the venue and company Candidate profile: Personality : A self-driven and results oriented person with a positive outlook and a clear focus on high quality. Reliable, tolerant, and determined. An eye for detail is essential and a pride in their work. Well presented, friendly and professional. Able to communicate with others and be a team player. Specific Job Skills : Mechanical experience is essential as a basic understanding of engineering principles. Must be able to understand the importance of correct maintenance and the increasing need to ensure this is correctly recorded. Basic writing skills are essential and good communication skills are essential. IT Skills : A basic understanding of Excel and word, internet & e-mail would be an advantage but not essential. Management ability : Staff supervisory experience is required, as are the skills to motivate and set a positive example to a small team of engineers. How to apply: If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: ENGSP. A full job description of the role is available on request. We look forward to hearing from you. TPBN1_UKTJ

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy. How we say thank you! -Celebrate your birthday with an extra paid holiday. -Build your future with support from our Lead-Inn development program. -Take the time you need to rest and recharge; Paid Breaks are on us. -Enjoy 50% off food at any of our Inns -Relax with a stay at any of our Inns during January, February, and March for just £1. -Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. -Experience a spontaneous trip away with £50 on same day bookings -It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! -24/7 confidential support is always there when you need it with our Employee Assistance Programme -Tronc (…that’s tips to me and you) -Contribute to a company that gives back through our Give-inn back scheme -Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty. You’ll Fit Right Inn As Commis Chef, you’ll be at the heart of our kitchen, working closely with the team to deliver high-quality dishes and maintain our standards. Whether you’re experienced or studying, your passion for food will shine through as you take responsibility for your section. You’ll manage food safety, storage, labeling, and adherence to recipes and specifications. Your role involves efficient, collaborative work with kitchen, front-of-house, and management teams. You’ll prepare food items, operate standard kitchen equipment safely, and maintain a clean station. If you thrive in a fast-paced environment, with strong communication and organizational skills, we think you’ll fit right inn... Working in the kitchen team enabled Tele to build a strong sense of teamwork and foster a collaborative environment. Watch Tele’s video to learn more about our Kitchen team member roles.

We are looking for an exceptional Head Chef to elevate our residents' dining experience! You’ll lead a talented kitchen, craft exquisite menus, and ensure every meal is a masterpiece! If you have outstanding leadership skills & a passion for quality service, we want YOU! We offer some excellent rewards & benefits including: • We offer all team members 1 free meal per shift., • Enhanced Bank Holiday pay., • Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave., • Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time., • Milestone Birthdays - get an EXTRA day off to celebrate that special birthday., • Company sick pay which is over and above the statutory entitlement. (subject to length of service), • Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply)., • Recognition and staff appreciation initiatives., • Long service awards., • Health Cash Plan (subject to T&Cs), • Death in Service Benefit (subject to T&Cs) And much more………. Location: Lambwood Heights, 244 Lambourne Rd, Chigwell IG7 6HX Hours: 40 hours per week Pay: £42,000 per annum (Depending on experience) Contract: Full-time, Permanent Shift: Days We are an award-winning Care Home provider who deliver high quality, kind and compassionate care. For our residents, joining one of our Homes is like joining our family - and we make that no different for our new colleagues. The Head Chef is a role model within the Home and has a real opportunity to add value to our resident experience by managing all aspects of the dining experience in the. What you will be doing: • Leading the Kitchen and Dining service across the home., • Designing, presenting and delivering high quality menu options., • Procuring ingredients and delivering impeccable customer service in line with Health, Safety, Food Hygiene and COSSH regulations., • You will also have an opportunity to recruit, induct and develop within your department. What you need to succeed: • Impeccable leadership and communication skills., • Intermediate food hygiene certificate., • Knowledge of therapeutic diets and experience of delivering a high-quality service as a Head Chef is essential., • Experience of recruiting, inducting and training your own team. “Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family • Family, • Integrity, • Respect, • Exceptional, • Sustainable Apply now! If you’re ready to start your journey and make a difference, then don’t delay and apply today!

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy. How we say thank you! -Celebrate your birthday with an extra paid holiday. -Build your future with support from our Lead-Inn development program. -Take the time you need to rest and recharge; Paid Breaks are on us. -Enjoy 50% off food at any of our Inns -Relax with a stay at any of our Inns during January, February, and March for just £1. -Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. -Experience a spontaneous trip away with £50 on same day bookings -It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! -24/7 confidential support is always there when you need it with our Employee Assistance Programme -Tronc (…that’s tips to me and you) -Contribute to a company that gives back through our Give-inn back scheme -Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty. You’ll Fit Right Inn When guests walk through the doors of our Inn, the experience truly begins in the kitchen. As Head Chef, you set the standard, bringing your creativity, skill, and dedication to every dish that leaves your team’s hands. From ensuring every meal is professionally prepared to perfection, your passion for culinary excellence makes our Inns not only a delight to dine at but also an inspiring place to work. Being a Head Chef is challenging and requires hard work, but your leadership is key to creating exceptional dining experiences. With a focus on quality, freshness, and presentation, you lead a talented kitchen team to consistently deliver exceptional food that keeps guests coming back. In addition to leading the team, you’ll take full responsibility for the kitchen’s daily operations, ensuring smooth running, managing orders with nominated suppliers, and meeting financial targets. Your ability to stay calm under pressure and efficiently achieve budgeted costs for food, wastage, and wages ensures everything runs to perfection. If you’re dedicated, passionate and love working in a fast-paced environment, we think you’ll fit right inn… ICG supported Tristan's development, enabling him to grow from Chef de Partie into the role of Head Chef. Watch Tristan’s Video to learn more about the role of a Head Chef We welcome applications from Skilled Worker visa holders and can transfer Certificates of Sponsorship.

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. Welcome to Kering Beauté Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. About the roles We are seeking a Full Time and Part Time Luxury Brand Ambassador for our exciting new Balenciaga Counter in Selfridges London. With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. Purpose of the roles As a Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fashion, fragrance or beauty products is a plus. Why Balenciaga? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beauté UK&I. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). Kering Beauté is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. Benefits • 32 days paid annual leave (pro rata for part time employees), • Monthly competitive commission structure, • Extra day off for your birthday, • Product allocation with discounted rate, • Clothing allowance, • Contribution into company pension, • Career progression & Training, • Length of service rewards

Role Summary: The successful candidate must be able to commute to Harlow. The role is to define long-term organisational strategic goals, build key customer relationships, identify business opportunities, negotiate, and close business deals and maintain extensive knowledge of current market conditions. Includes managing and reviewing all tender and quote requests ensuring our best price is submitted on time with set company profit margin. Job Responsibilities: • Review all tender/quote requests and ensure our submissions are returned to client within time frames., • Assign and mentor estimator(s) to ensure accurate calculations on cost build ups and margins., • Review all tenders/quotes once formulated prior to our submission., • Meet clients to review tenders/quotes, prospect for new business, and ensure relationships are maintained., • Strategic planning is a key part of this job description, since it is the manager’s responsibility to develop the pipeline of new business coming into the company. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors., • Prospect for potential new clients and turn this into increased business., • Complete pre-contract checks and negotiations prior to accepting new Projects and handover to Head of Projects., • Attend pre-contract meetings with Head of Projects and client. Knowledge/Experience required: • Experience in departmental management., • Excellent influencing and powerful communication skills, • Must be able to demonstrate the ability to engage with clients, including being able to communicate at all levels with ease., • Estimating / costing / budgeting / financial, • Can use own initiative and make decisions under pressure., • Sound understanding of the British Standards relevant to the fire and security industry., • Competent with various PC software (Excel/Word/Outlook/PowerPoint), • Demonstrable experience in a fire and / or security Sales Role, a minimum of 5 years, • Excellent sales skills, with a proven track record of sales / business development success, • Able to work openly and co-operatively with others., • Self-motivation and ability to organise own time effectively., • Good presentational skills; able to present complex ideas at the appropriate level to both technical and non-technical audiences.

About The Role HomeServe are now recruiting for directly employed Gas Repair Engineers to join our team! Location - Luton Full Time - You will average 40 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work Salary - £51,400. Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Seasonal hours (shorter hours in the summerwith the same pay) Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Gas Repair Engineer you will undertake the maintenance and repair work of gas appliances and central heating systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate What you must have: CCN1, CENWAT1, HTR1 & CKR1 (if successful, copies of your certificates must be provided) Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Gas Repair Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! If your experience matches what we need you will be sent an open book Gas Theory Paper, where you can use all resources available to complete it. If you are successful at this stage, we will be in touch to invite you to an in-person interview. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. TPBN1_UKTJ

Deputy Operations Manager - Student Accommodation Nationwide Role Purpose The Deputy Operations Manager plays a critical senior leadership role within the student accommodation business, acting as the operational lead for day-to-day performance across the estate. Reporting directly to the Head of Operations, this role provides hands-on leadership and oversight across compliance, mobilisation, people management, training, project delivery and operational implementation. The post holder will ensure that operational standards are consistently delivered across all sites, systems and processes are embedded effectively, teams are trained and supported, and new acquisitions and mobilisations are delivered on time, on budget and in line with brand, regulatory and commercial expectations. This role is both strategic and operational, bridging senior leadership intent with front-line execution and providing resilience, structure and delivery capacity across a growing portfolio. Key Responsibilities Operational Leadership & Day-to-Day Control Provide senior operational oversight across the student accommodation portfolio, ensuring consistent standards, policies and procedures are applied at site level. Act as the primary escalation point for complex operational issues, ensuring swift resolution and minimal disruption. Support the Head of Operations in driving performance against key operational KPIs including occupancy, debt management, compliance, customer satisfaction and cost control. Maintain operational rhythm through structured reporting, site reviews, audits and performance meetings. Deputise for the Head of Operations as required. Compliance, Governance & Risk Hold day-to-day accountability for operational compliance across the estate, including health & safety, fire safety, statutory inspections and regulatory obligations. Ensure all sites operate in line with ANUK / National Codes, internal policies and statutory requirements. Oversee compliance tracking, audits and action plans, ensuring risks are identified, managed and closed out in a timely manner. Support incident management, investigations and root-cause analysis where required. Work closely with FM partners, contractors and site teams to ensure compliance responsibilities are clearly understood and delivered. Mobilisation, Implementation & Projects Lead and coordinate the operational mobilisation of new sites, acquisitions and management transitions. Own mobilisation plans, checklists, timelines and readiness reviews, ensuring robust and risk-managed handover into operation. Oversee the implementation of new systems, processes and platforms, ensuring effective adoption across operational teams. Support refurbishment, improvement and lifecycle projects, ensuring operational impacts are planned, communicated and managed. Act as the operational interface between development, asset management, contractors and site teams during mobilisation and project phases. People Leadership, Training & Capability Provide direct leadership and operational support to Area Managers, General Managers and site leadership teams, as agreed with the Head of Operations. Ensure clear role expectations, accountability and performance standards across operational teams. Lead the development and delivery of operational training frameworks, induction programmes and competency development. Support performance management, succession planning and talent development across the operational structure. Promote a strong culture of accountability, professionalism, safety and resident focus. Commercial & Performance Support Support commercial performance through strong operational delivery, customer experience and re-booking execution. Work closely with sales, marketing and finance teams to ensure operational activity supports occupancy and income targets. Monitor operational expenditure, contractor performance and value for money. Identify inefficiencies, risks and opportunities for continuous improvement across the portfolio. Stakeholder & Brand Representation Act as a senior operational representative of the brand with internal and external stakeholders including universities, partners, contractors and regulators. Ensure brand standards and service expectations are embedded consistently across all sites. Support the Head of Operations in the ongoing development and scaling of the student accommodation brand. Measures of Success The Deputy Head of Operations will be measured against clearly defined KPIs, which will also inform the annual bonus scheme. Success will be demonstrated through: Consistent achievement of operational KPIs across the portfolio High levels of compliance, audit performance and risk closure Successful delivery of mobilisations and projects to agreed timelines and standards Improved operational capability, training completion and leadership depth Positive resident experience and contribution to re-booking and retention Strong engagement, performance and stability within operational teams First 12 Months - What Success Looks Like Within the first 12 months, the Deputy Head of Operations will have: Established strong operational control and visibility across the estate Embedded clear compliance governance, reporting and escalation frameworks Successfully led or supported mobilisations and system implementations Built strong, effective working relationships with Area Managers, site teams and central functions Delivered measurable improvements in consistency, compliance and operational performance Created clear operational structures, training pathways and accountability frameworks Become a trusted deputy to the Head of Operations, providing confidence, continuity and leadership capacity Person Specification Essential Significant senior operational experience within student accommodation, PBSA or multi-site residential operations Proven experience managing compliance, health & safety and operational risk Experience leading mobilisation, transition or implementation projects Strong people leadership and performance management capability Excellent organisational, communication and stakeholder management skills Commercially aware with strong reporting and problem-solving ability Desirable Experience supporting portfolio growth or brand development Familiarity with student accommodation management and compliance systems Experience working within a fast-growth or transformation environment TPBN1_UKTJ

About The Role HomeServe are now recruiting for directly employed Gas Repair Engineers to join our team! Location - Romford Full Time - You will average 40 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work Salary - £51,400. Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Seasonal hours (shorter hours in the summerwith the same pay) Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Gas Repair Engineer you will undertake the maintenance and repair work of gas appliances and central heating systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate What you must have: CCN1, CENWAT1, HTR1 & CKR1 (if successful, copies of your certificates must be provided) Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Gas Repair Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! If your experience matches what we need you will be sent an open book Gas Theory Paper, where you can use all resources available to complete it. If you are successful at this stage, we will be in touch to invite you to an in-person interview. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About The Company Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. TPBN1_UKTJ

📚 Industry: Artificial Intelligence / Enterprise SaaS / Intellectual Property Workflow Automation 📈 Funding Journey: Recently closed a $20M Series A funding round led by a leading European venture capital firm, with participation from established global investors — bringing the company’s total funding to $24M. Capital is being used to accelerate growth and expand the platform globally. 👩 No of Employees: ~20 and rapidly scaling with plans to double headcount. 📍 Locations: London, with strategic expansion into the United States. 📣 Summary: A high-growth AI technology company building an AI operating system for innovation that reinvents how enterprises generate and protect their most valuable ideas. The platform unifies complex workflows across idea discovery, patent drafting and strategic protection with advanced AI, dramatically improving productivity and enabling stronger, defensible outcomes. This includes serving Fortune 500 customers and top global law firms. Title: Account Executive Location: London, Full Time Office Salary & Package: £70,000-£100,000 + uncapped commission + equity options Job Summary We are seeking a strategic, target-driven Account Executive to fuel the next phase of our commercial growth. You will own the end-to-end sales cycle — from lead qualification through closing high-value deals with mid-market and enterprise customers — and help bring transformative AI solutions to sophisticated innovation and R&D teams. This role offers the chance to work at the forefront of building category-defining software in a rapidly expanding market. You’ll collaborate with cross-functional rocket-ship teams across Marketing, Product and Customer Success to convert demand into revenue, expand strategic accounts, and deliver tailored engagements that speak to the evolving needs of modern IP, R&D, and legal organisations. Key Responsibilities: • Drive full sales cycle ownership, including pipeline development, discovery calls, demos, negotiation and closing, • Build and maintain strong relationships with senior stakeholders (e.g., Head of R&D, General Counsel, VP of Innovation), • Understand customer business challenges and champion tailored, value-led solutions, • Maintain accurate forecasting and CRM hygiene, • Partner with team functions to refine messaging, positioning, and approach for key verticals, • Contribute to the continuous improvement of sales processes and go-to-market strategies Why This Role Matters: Our platform unifies previously fragmented patent and innovation workflows into a secure, AI-driven system that saves teams time and increases defensibility of intellectual property — a crucial differentiator in today’s innovation economy. With recent funding and strong market adoption (including enterprise logos and high customer NPS), we’re poised for explosive commercial growth — and you’ll be at the heart of that journey. Experience Required • Proven success as an Account Executive in B2B SaaS sales, preferably selling AI-enabled solutions, • Experience selling to enterprise or mid-market customers with complex buying processes, • A strong track record of quota attainment and pipeline management, • Excellent communication, presentation and negotiation skills, • Ability to thrive in a fast-pace, high-growth startup environment, • Experience selling into technology, IP/legal, or R&D-focused organisations is a plus The Application Process • Initial screening call with Talent Acquisition, • Interview with Sales Leadership, • Practical sales or case-based exercise, • Final interview with senior leadership

Commercial Manager Chemicals Location: Office Based in SE, Hybrid with regular travel Are you ready to take the lead in a dynamic, growing chemical distribution business? Our client, a successful and expanding multinational distributor, is seeking a Commercial Manager to head up their Sales Team focused on a broad range of manufacturers in the UK. This is an exciting opportunity to shape strategy, drive growth, and make a real impact in a market-leading organization. ? As Commercial Manager, you will: Develop and implement commercial strategies to achieve financial targets and expand market presence. Lead, coach, and motivate a high-performing commercial team. Build and maintain strong relationships with key customers, suppliers, and stakeholders. Identify new business opportunities and drive pipeline development. Collaborate with marketing and product teams to align sales efforts with business objectives. Monitor performance, analyze market trends, and present forecasts to senior management. Represent the company at industry events and networking opportunities. This role offers the chance to enhance your leadership and commercial skills within a fast-paced, innovative environment. Youll work closely with technical, marketing, and product development teams to deliver solutions that meet customer needs. Ideal Candidate Profile Degree in Chemistry, Polymer Science, Materials Science, or Business (or equivalent experience). Strong commercial background within chemicals, polymers or related technical industries (adhesives, composites, plastics, medical devices, compounding). Proven success in managing sales teams and delivering growth strategies. Excellent communication, negotiation, and relationship-building skills. Analytical mindset with strong numeracy and data interpretation skills. Self-motivated, adaptable, and solutions-focused. Comfortable with CRM systems and MS Office. Must have a UK driving licence and the right to work in the UK (sponsorship not provided). Why Join? Work for a global leader in chemical distribution with a strong reputation for innovation. Be part of a collaborative, supportive team culture. Competitive salary and extensive benefits package. TPBN1_UKTJ

Business Development Manager Waltham Cross, Herts Salary: Up to £50,000 + Bonus Monday Friday, 40 hours per week Due to our continued growth, we are looking to recruit a Business Development manager with extensive fruit & vegetable produce knowledge, to operate in the London Area. Your customer base will include 5-star hotels, Michelin starred restaurants, high end Contract Caterers and Directors tables, as well as ambitious independents and groups. Previous experience within this sector is essential, though not necessarily in a sales capacity, as well as good and relevant knowledge of the London food scene. Reporting to the Head of Commercial, you will be the primary point of contact for a large portfolio of customers and will deliver a professional and timely account management service, whilst also developing your own pipeline of new business opportunities to grow sales value and margin. Accountabilities: Develop and manage a portfolio of existing accounts to achieve sustainable growth in sales and profit in line with company objectives Grow existing customer base and develop new customers by identifying and cultivating new markets and business opportunities Consistently achieve personal monthly sales target Assist in the overall department strategy to develop each account to its maximum potential and conduct regular reviews Maintain a good awareness of market and competitor activities Build strong internal and external relationships. Competencies / Skills/Experience/ Knowledge : Previous experience within this sector is essential, though not necessarily in a sales capacity. Excellent knowledge of fresh produce and associated categories. Excellent knowledge of the London food sector. Well-connected within the industry. Good commercial knowledge and experience. Computer literate Excel / Word / PowerPoint. Benefits: Annual pay reviews Ability to grow and develop within a small, hands-on team 20 days annual leave plus Bank Holidays Health Care Cash Plan membership. Group Personal Pension Plan. Further company tailored benefits achieved through service and commitment. Excited by the role? Want to find out more? Then dont delay, apply today! Solstice Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. REF-225 963 TPBN1_UKTJ

🚨 Confidential Opportunity | Director of Sales (London) 🚨 We’re partnering with a market-leading, premium service business operating at scale across London to appoint a Director of Sales for a newly elevated leadership role. This organisation delivers high-volume, high-quality services to both domestic and commercial customers, supported by established operational infrastructure, strong brand equity, and ambitious growth plans backed by an international group. 🔹 The Role Reporting into the COO, the Director of Sales will take full ownership of revenue performance and sales strategy, leading established Sales and Project teams to deliver sustainable growth. This is a hands-on, commercially focused leadership role with genuine influence across pricing, proposition development, customer experience, and go-to-market strategy. 🔹 Key Focus Areas • Ownership of sales performance, revenue growth, and commercial results, • Development and execution of sales strategy across B2C and recurring B2B customers, • Leadership, coaching, and performance management of sales teams, • Identification of new revenue streams, services, and growth opportunities, • Close collaboration with Operations, Marketing, and Finance You’re likely already operating at Head of Sales / Sales Director level within a service-led, operationally complex environment such as home services, building services, facilities management, engineering, or another field-based service business. You’ll bring: • Strong commercial acumen and a track record of revenue growth, • Experience leading and scaling sales teams, • Comfort working in fast-paced, customer-critical environments, • A hands-on, pragmatic leadership style 💼 Type: Permanent, senior leadership role 💰 Package: Competitive, experience dependent If you’re open to a confidential conversation about a senior sales leadership role with real scope and influence, please message me directly or comment below and I’ll be in touch. #Hiring #DirectorOfSales #SalesLeadership #CommercialLeadership #RevenueGrowth #BusinessDevelopment #ConfidentialSearch #LondonJobs #LeadershipRoles

We’ve been retained by an innovative and fast-growing UK technology company to find their next Head of High-Speed Transport, a senior role leading the strategic, commercial, and operational growth of their high-speed transport business. Our client specialises in advanced connectivity solutions that transform passenger Wi-Fi experiences on high-speed transport networks. This is a key leadership role, offering the opportunity to shape the future of high-speed connectivity across the UK and international transport networks. You will work with cutting-edge technology that enhances the passenger experience, within a collaborative and agile team that encourages creativity, curiosity, and professional growth. The ideal candidate will have experience selling to railway asset owners and train operators in the UK. Experience in Europe or the Middle East is also highly valued. This role is pivotal in driving the company’s strategic direction, commercial performance, and product roadmap within this high-growth market. It’s an exciting opportunity to join a disruptive, forward-thinking company and make a lasting impact on the future of rail technology. Key Accountabilities • Set and drive the strategic direction of the high-speed transport business line, aligned with the company’s broader vision., • Shape market positioning and develop long-term growth plans for passenger Wi-Fi and connectivity offload solutions in the transport sector., • Monitor emerging trends, technologies, and regulatory changes impacting high-speed connectivity., • Deliver on revenue, margin, and profitability targets for the business line., • Lead pricing strategy and commercial models for products and services., • Oversee business development, including customer acquisition, partnerships, and key account management within the transport industry., • Identify and develop new commercial opportunities with train operators, system integrators, and infrastructure partners., • Define and manage the product roadmap, ensuring alignment with customer needs, technological innovation, and business objectives., • Collaborate closely with engineering and product teams to turn market requirements into deliverable solutions.

Job Title: Head of Sales - Car Dealership OTE £85,000 + Over Achievement Bonus + Car + Benefits Location: Brentford We are searching for an accomplished Head of Sales for a top quality Automotive business who represent some of best brands in the world. This role offers the opportunity to shape, grow and develop the sales function. You will join a dynamic and ambitious team, driving strategy, commercial performance, and operational excellence across all areas of the sales arena. This role provides the chance to make a significant impact, enhancing profitability, customer experience, and market presence while leading and developing a high-performing team. The successful candidate for our Head of Sales position will ideally possess the following skills and experience: • Strong background in sales management, • High quality leadership and communication skills, • Proven history of achieving sales and quality targets, • Colleague and customer centric approach, • Looking to grow career with dynamic group To apply please submit your CV to Michael Scott - Pybus Recruitment

Full job description Store Manager – Skateboard & Streetwear - London Covent Garden Are you an experienced retail manager ready to take on an exciting new challenge? Do you have a genuine passion for all things streetwear & skateboarding ? We’re looking for a dynamic and motivated individual to lead our flagship store in the heart of London. This is a fantastic opportunity to join a fast-paced, creative environment where your leadership will directly drive sales, shape customer experiences, and elevate our presence in the skate and fashion community. About Us Route One is the UK’s leading destination for premium streetwear, skate footwear, and skate equipment. With a thriving online store and a growing network of high-street locations, we bring the best in on-trend fashion to style-savvy customers across the UK. We’re deeply embedded in skate culture, actively supporting events, media, and grassroots projects that give back to the community. About You You’re a natural leader with proven retail management experience and a strong understanding of streetwear and skateboarding culture. You thrive in fast-paced, target-driven environments and know how to get the best out of your team. Whether you’re helping a customer find their perfect fit or mentoring a team member. You must be hands-on, energetic, and committed to excellence. We’re especially interested in candidates who: • Bring passion and knowledge of skateboarding, fashion, and streetwear, • Have experience leading a sales team in a fashion or lifestyle retail environment, • Are highly organised, self-motivated, and results-oriented, • Can build lasting relationships with both staff and customers The Role As Store Manager, you’ll be responsible for running all aspects of the store, ensuring it operates smoothly and meets key performance goals. Responsibilities include: • Leading and developing a motivated, high-performing in-store team, • Driving sales and ensuring targets are consistently met or exceeded, • Delivering an exceptional customer experience every day, • Managing rotas, staffing budgets, and recruitment needs, • Overseeing cash handling, banking, and store operations, • Maintaining high visual merchandising standards and store presentation, • Ensuring compliance with health & safety and company policies, • Managing and growing the store’s social media presence How to Apply Please submit your CV and a cover letter explaining why you’re the right fit for Route One and this role. Job Type: Full-time Salary £30,000-£32,000 Depending on Experience

Store Manager - London As a Store Manager for one of our London-based stores, you will be an ambassador for Les 100 Ciels, leading the daily operations of your store. You will inspire and motivate your team to deliver exceptional client experiences, build and maintain a loyal customer base, and drive profitable performance. This role is ideal for someone passionate about luxury retail, with strong commercial awareness and a proven ability to lead and develop teams. Key Responsibilities Brand Ambassador • Inspire pride and passion for Les 100 Ciels within your team and clients., • Embody the brand values and image and have a strong understanding of the brands DNA., • Lead by example with a client-first approach, setting the tone for service excellence and a positive team culture. Client Experience & Visual Merchandising • Deliver and maintain Les 100 Ciels visual merchandising standards in line with brand guidelines., • Build relationships with clients, driving loyalty and long term brand advocacy., • Ensure a warm, personalised, luxury level client journey from first contact to aftersales care., • Drive effective use of the current CRM whilst also working to build this., • Uphold the highest standards of presentation and service across the team and ensure they are consistent with the brands requirements. Sales & Business Performance • Nurture a culture of high performance by motivating and leading the team to consistently achieve and exceed sales and KPI targets., • Ensure your team are clear on all KPIs and objectives set for the store., • Monitor and analyse business results, identifying opportunities and implementing commercial action plans alongside the Retail Manager., • Manage stock levels and ensure strong product availability in your store., • Minimise stock loss through regular stock counts and quarterly inventory checks. Team Leadership & Operations • Deliver regular one-to-ones, appraisals, and ongoing feedback, ensuring clear goals and progression plans., • Foster a collaborative and positive team environment, sharing best practice and celebrating success., • Ensure smooth running of the day to day running of the store., • Create and manage staff rotas and schedules, ensuring efficient coverage for your store., • Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar., • Submit timely weekly reports and maintain strong communication with the Retail Manager and the wider UK head office team., • Participate in managers meetings with other store managers and your line manager., • Monitor and record shop floor activity and regularly update the retail manager., • Ensure all company policies are adhered to., • Ensure compliance with company policies, UK retail legislation, and health and safety standards. Profile Education & Experience • Minimum 2 years’ luxury retail experience, including at least 1 year in a managerial role. Personal Attributes • A natural leader with strong commercial acumen and a results-driven mindset., • Deep passion for luxury retail, and delivering an exceptional client experience., • Ability to work strategically and operationally in a Fast-paced, dynamic environment, • Positive, proactive, and solutions-oriented approach., • Excellent interpersonal and communication skills, both written and verbal.

Are you an experienced retail leader with a proven ability to drive performance across a multi-site luxury retail portfolio? Do you excel in structured, brand-led environments where exceptional customer experience, commercial discipline, and people leadership are paramount? MacGregor Black is partnering with a leading luxury fashion retailer to appoint an Area Manager – London & South. This permanent role offers the opportunity to oversee and optimise performance across a high-profile regional store portfolio, ensuring delivery of commercial objectives and luxury brand standards. The Area Manager will be responsible for leading, coaching, and developing Store Managers across London and the South, driving consistent operational excellence, customer experience, and financial performance. This role is a key leadership position within the retail organisation and works closely with Head Office teams to ensure alignment with wider business strategy. Key Responsibilities: • Lead and manage a portfolio of luxury retail stores across London and the South, ensuring consistent delivery of sales, margin, and KPI targets., • Drive a best-in-class customer experience aligned with luxury service standards and brand expectations., • Coach, develop, and performance-manage Store Managers, building strong leadership capability and succession pipelines., • Ensure consistent execution of visual merchandising standards, brand presentation, and in-store storytelling across the region., • Conduct regular store visits, audits, and performance reviews, providing clear feedback and actionable improvement plans., • Analyse sales performance, customer data, and operational KPIs to identify risks and growth opportunities., • Partner with Buying, Merchandising, and Supply Chain teams to ensure optimal stock levels and product availability., • Support the execution of new store openings, refits, and closures within the region as required., • Collaborate with HR to ensure effective recruitment, onboarding, engagement, and retention of retail teams., • Ensure full compliance with company policies, employment legislation, health and safety, and security standards., • Act as a brand ambassador, representing the business internally and externally to the highest professional standard., • Provide regular reporting and insights to senior retail leadership, contributing to regional and business-wide planning. What We're Looking For: • Proven experience in an Area Manager or Regional Manager role within a luxury fashion or premium retail environment., • Strong commercial acumen with a track record of delivering results across multiple store locations., • Extensive people leadership experience, with the ability to inspire, coach, and develop high-performing teams., • Deep understanding of luxury customer experience, service standards, and brand presentation., • Highly analytical and detail-oriented, with strong planning and organisational skills., • Confident communicator with the ability to influence stakeholders at all levels., • Comfortable operating in a fast-paced, performance-driven retail environment., • Willingness to travel extensively across London and the South as required. For more information, please contact John Stanley.

About Klyk At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies adopt a Circular IT model. We are now building the next evolution of Klyk: a modern platform unifying IT, hardware, and cybersecurity. We need a relentless business builder to drive the growth that fuels this vision. The Opportunity: Build the Engine While Driving the Car This is not a "Head of Sales" role where you sit back and design strategy on a whiteboard. This is also not a "Junior Sales" role where you blindly dial numbers. This is a Founding Sales role. To start with, You will be in a sales team of one (along with the founders of course). In the beginning, you will do everything. You will build the list, write the copy, make the cold calls, demo the product, and close the contracts. There is no team to delegate to—yet. However, unlike a typical sales role, you have the autonomy to decide how this is done. You will use your intelligence and experience to build the infrastructure—the tech stack, the messaging, the playbooks—that will turn this manual grind into a scalable machine. We need someone who is humble enough to do the grunt work, but smart enough to automate it so they never have to do it again. You are earning your future leadership seat by getting your hands dirty today. What You Will Do 1. End-to-End Execution (70% of your time) • Generate Pipeline: You are responsible for your own lead generation. You will identify prospects, run outbound campaigns, and pick up the phone., • Close Revenue: You will own the full lifecycle from first contact to signed contract. You will be selling complex, high-value solutions to COOs and IT leaders., • Iterate Live: You won't just follow a process; you will test it. If a pitch isn't working, you rewrite it. If a channel isn't performing, you pivot. 2. Strategic Infrastructure (30% of your time) • Build the "Modern" Stack: We want you to implement the tools that multiply your output (HubSpot, Apollo, Clay, etc.). You will set up the automations that allow one person to do the work of three., • Create the Playbook: Document what works. You are building the "Klyk Sales OS" that future hires will use., • Market Intelligence: You are the bridge between the market and the product. You will feed customer insights back to the founders to help shape our roadmap. The Candidate Profile We are looking for a "Builder-Seller." • You have "0-to-1" Experience: You have likely been one of the first sales hires at a startup before. You thrive in chaos and know how to build structure out of it., • You are a Senior Operator: You don't need someone to manage your day. You know how to manage a pipeline, forecast accurately, and prioritize high-leverage activities., • You are Tech-Forward: You don't just "use" a CRM; you know how to configure it. You understand how data enrichment and sales automation can give you an edge., • You possess "Strategic Grit": You understand the big picture (strategy), but you measure your success by the deals on the board (execution). You are willing to be the janitor and the CEO of your own pipeline. Why Join Klyk? • High Impact: The revenue you bring in directly funds our product development. You are the engine of the company., • Autonomy: You have the freedom to choose your tools and define your methods., • Future Leadership: We are looking for someone who can eventually scale a team around them—but only after proving the model works., • Mission: Sell a solution that companies feel proud to buy (B Corp, Net Zero, Circular Economy).

Company Description Albidaa Group Of Companies, established in Qatar in 2006, combines a dedication to tradition with a vision for innovation. The organization focuses on expanding investments across Qatar's dynamic and evolving marketplace, maintaining a commitment to excellence in quality and service delivery. With a broad portfolio of businesses, Albidaa Group demonstrates expertise across diverse sectors, delivering premium products and services. The company emphasizes growth, diversity, and customer satisfaction as core elements of its mission. Role Description We are seeking an experienced and dynamic Flagship Store Manager to lead our new flagship store in London, spanning approximately 500 sqm, consisting of a specialty coffee lounge (100 sqm) and a premium retail space (300 sqm) showcasing our full product portfolio. This role goes beyond day-to-day store management. The successful candidate will act as a business lead and a key liaison between the London operations and the Head Office in Qatar. Key Responsibilities • Overall management of the London flagship store, including retail and coffee lounge operations, • Full responsibility for store performance, sales targets, and customer experience, • Managing and supervising retail staff and coffee lounge team, • Overseeing daily operations, inventory control, cash handling, and reporting, • Ensuring premium brand standards across merchandising, service, and presentation, • Acting as the main point of contact between London operations and Head Office in Qatar, • Coordinating with finance, operations, marketing, and supply chain teams, • Supporting product launches, events, and promotional activities, • Ensuring compliance with local regulations, health & safety, and operational policies, • Providing regular operational and performance reports to senior management Requirements • Proven experience as a Store Manager, Area Manager, or Operations Manager in premium retail and/or F&B environments, • Strong understanding of both retail operations and specialty coffee / café concepts, • Experience managing large-format stores or multi-functional spaces is a strong advantage, • Excellent leadership, communication, and organizational skills, • Ability to work independently and represent the brand at a senior level, • Experience acting as a bridge between local operations and international head office, • Strong problem-solving skills and commercial mindset, • Based in London or willing to relocate

We are actively looking for an enthusiastic and talented Senior Sales Manager to join our fast growing team to drive rapid growth across various industries and sectors. If you are a driven and focused salesperson with a proven track record of selling cutting edge solutions in a high-growth and competitive environment, ideally within Crypto or Gambling, then this is the role for you. Reporting directly to our Head of Sales, you will handle multiple sales cycles, always ensuring a high conversion rate and outperforming the sales targets. Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects. The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform sales targets through personal drive. What you'll be doing: • Identify the most promising merchants and prospects that will help grow a healthy pipeline across various verticals, • Sell our solutions and services through cold calling, networking, fairs etc, • Prepare thorough presentations and proposals for prospective clients, • Orchestrate the entire Sales process and act as the main point of contact for clients and internal stakeholders, • Maintain a solid, well-organized portfolio and nurture key accounts, • Partner with other Sales Managers to share best practices, key business insights and industry trends, • Provide feedback on local trends including competitor insights, customer needs, sales, product and marketing information Experience we'd love: • 4+ years Sales experience in the Crypto or Gambling industry, • Solid network of potential prospects and partners, • Tech-savvy, with a passion for Technology, • Solid business acumen and awareness of financial factors, • Exceptional communication, negotiation skills and techniques, • Highly organized and able to prioritize shifting workloads and responsibilities effectively.

Head of Commercial – Retail & B2B Strategy & Innovation Our client is a highly successful food manufacturer trusted by customers, admired by partners and part of a global organisation with serious ambition. They have grown by doing things the right way through quality innovation and long-term relationships. They are now seeking a senior commercial leader to help shape the next phase. This is a role for someone with a commercially astute, strategic growth mindset and who is driven by delivering exceptional customer experiences. A leader who understands that strategy only matters when it is executed well and that innovation only counts when it delivers value for customers and the business alike. The opportunity As Head of Commercial Retail and B2B Strategy and Innovation, you will lead a cross-functional team with one clear mandate. To build a market-leading Retail and B2B proposition that sets the standard rather than follows it. You will define and deliver a commercial strategy, translate insight into action and ensure that ideas move seamlessly from concept to launch. You will shape ranges, guide innovation and elevate customer experience, always with a sharp eye on revenue margin and long-term growth. This is not about maintaining the status quo. It is about raising expectations internally and externally. What you will be known for Setting a clear and compelling commercial and innovation strategy that delivers sustainable growth. Building strong, trusted relationships with customers and stakeholders. Turning market insight food trends, and consumer behaviour into winning propositions. Leading teams with clarity, pace and purpose, developing talent and simplifying ways of working. Championing continuous improvement and faster, smarter routes to market. Balancing creativity with discipline, ambition with accountability. About You You are a strategic commercial leader with significant experience across retail and B2B, ideally within the food sector. You are comfortable operating at pace, navigating complexity and making decisions that matter. You will bring Proven leadership of cross-functional teams. A strong track record in innovative product development or commercial strategy. Deep commercial acumen with a clear understanding of margins, customers and value creation. A tech-savvy mindset open to smarter tools and better ways of working. The confidence to lead change and the humility to listen, learn, and adapt. Above all, you are career-focused. You see this role not just as a position but as a platform. Why this role, why now? If you are ready to take ownership of a major commercial agenda and are driven to do work that delivers lasting value, we would welcome a conversation. Apply now or get in touch to find out more.

Head of Sales - Food and Drink Brands London £70,000 - £80,000 + bonus. A fast-scaling FMCG distribution and go-to-market consumer goods business is hiring a Head of Sales to build, lead, and grow its UK offline revenue engine across wholesale, cash and carry, convenience, multiples and HoReCa. This is not a “manage a spreadsheet and attend meetings” leadership role. You need to be hands-on, commercially sharp, and able to sell, while also motivating and developing a team. If you thrive in pace, change, and a bit of organised chaos, keep reading. The business You will join an ambitious, entrepreneurial scale-up working with a mix of major multinationals and high-growth challenger brands from all over the world, helping them expand and win through a blend of distribution, operational capability and smarter commercial strategy. Growth is fast, and the portfolio evolves quickly. You will help build the engine that can absorb it. The role You will own and scale offline sales performance across key UK channels, bringing structure and momentum without “corporate-ifying” the place. Key points: • Full offline P&L ownership, including revenue, margin, and cost discipline, • Lead a team of channel specialists and unify execution across channels into one plan What you’ll be doing Channel strategy and growth • Build and execute the go-to-market plan across wholesale, cash and carry, convenience, multiples and HoReCa, • Lead Joint Business Plans, promotions, forecasting, and senior commercial negotiations, • Coach and drive a high-performing team with clear standards and accountability, • Stay close to trends, competitor moves, customer needs, and category dynamics, translating this into actions and forecasts, • Potential to extend reach into Europe over time, if you have the network What we’re looking for This role suits someone who has done the real work and still wants to do it. You’ll likely have: • 7+ years FMCG sales experience, including 3+ years leading people, • Strong UK route-to-market understanding across wholesale, convenience, cash and carry, HoReCa., • Proven P&L ownership, not just “influenced performance”, • A genuine black book, buyers answer your call because you have earned it, • Confidence with data, forecasting, pipelines, and using CRM and reporting tools properly, • A practical, sleeves-rolled-up style, you can operate in grey areas, move fast, and make things happen How to apply Reply with a CV or LinkedIn profile. If you prefer a confidential chat first, that’s fine, this search is being managed discreetly and the company name will be shared at first conversation stage. If your CV reads “strategic leader” 14 times but you have not personally won a listing in years, this will not be your happy place. If you are a builder with buyer credibility, it probably will be.

Account Manager - Retail Technology SaaS £50-55k + bens Hybrid - Central London / home Joining an established start up in high growth mode, this company's unique technology and business model is disrupting the industry and changing the game in retail execution excellence. With an incredible few years behind them and a booming customer base, they are going from strength to strength. The Role: You'll be managing the enterprise level retailer customer accounts, with some responsibility over small to medium sized accounts as well. Then there's a small amount of new business follow up in there too, as a part of organic growth opportunity. Reporting into the Head of Retail you'll be instrumental in driving financial and non-financial outcomes and leading blue-chip clients and projects underpinned by clearly defined clients plans. Providing an excellent level of client service and close knit relationship building with senior stakeholders to drive value and grow accounts. This will require an inherently flexible mindset and great attention to detail. We're looking for • Proven track record in building client-led plans / budgets and deploying a digital / physical client contact program, • Ability to develop and build strong client relationships and broad client networks, importantly from within a Retailer Customer environment., • Strong commercial awareness, negotiation skills, experience of P&L, • Experience of using software to automate customer relationships, • Candidates who are comfortable in presenting client business reviews and plans, tracking performance and ensuring optimal delivery of both core and new projects And not just experience....personality • First and foremost, a true team player and natural-born leader of people, • True grit and determination - a customer is king approach, • a natural fast pace - someone who can whip through a things to do list and turn on a sixpence when change is a foot, • A strong preference to work openly and collaboratively, getting the best from everybody, • A passion for clients and a relentless pursuit to driving client satisfaction, • Natural entrepreneurial spirit always seeking new and different ways, • Highly commercial but not at the cost of client satisfaction, • You’re excited about working for a scale-up and the ambiguity that naturally brings, • You work hard to be the best version of yourself and feel comfortable to give and receive feedback Get in touch with Chloe for more information

Zoom by Ocado is changing the way people shop for groceries. Our mission is to deliver a full shop in under 60 minutes, and our site in Leyton is at the heart of this! We are looking for an experienced Team Manager to lead our site operations, inspire our colleagues, and ensure we exceed customer expectations every single time. What You'll Do This is more than a standard Team Manager role; you will be a go-to leader within a team of other Team Managers, driving the Zoom site’s success alongside your peers! You will be a resilient, hands-on operator with a drive for action, who keeps a cool head when faced with competing demands, making the critical decisions that have the biggest operational impact! As part of your responsibilities you will also: • Take a tactile, hands-on approach to coaching, developing, and inspiring a diverse team of warehouse and last mile delivery colleagues. You will be accountable for employee engagement, performance, and building a high-energy, inclusive culture., • Work as a key partner to the Operations Manager, ready to take full ownership of the site and act as the senior point of contact in their absence., • Manage the end-to-end process, from goods-in to the final mile. You will expertly prioritise competing tasks, analyse performance metrics, and implement strategies to boost productivity, quality, and efficiency., • You will maintain impeccable standards of housekeeping, product quality, and food safety, even under pressure., • Act as a key point of contact, communicating business results and initiatives to your team and collaborating effectively with internal functions like HR, Planning, and Risk Management. What You'll Bring To The Team Essential • Proven experience managing and leading teams in a last-mile logistics, warehouse, or production environment where quick turnarounds are the norm., • Exceptional resilience and composure as you can remain calm and decisive under pressure and can expertly prioritise competing demands to achieve the best outcome., • A strong, hands-on leadership style with a genuine passion for developing people through coaching and direct involvement., • A solid understanding of Health & Safety best practices and a commitment to creating a safe workplace., • Experience in performance management, including conducting disciplinary investigations., • Experience in a micro-fulfilment centre (MFC) or similar rapid delivery environment., • A track record of designing or enhancing operational processes., • Proven experience deputising for a senior manager and an understanding of the 'bigger picture'., • A strong understanding of key compliance areas, with experience in upholding the highest standards such as Food Safety and GDPR Regulations within a team environment., • IOSH accreditation or a similar Health & Safety qualification., • Experience working in a start-up, scale-up or new site set-up environment. More About The Role Our Leyton Zoom site is a 24/7 operation, so a flexible approach is essential. Your shifts will vary, with AM and late PM shifts, and you'll need to be prepared for on-site escalations outside of standard hours when required by the business. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. CLOSING DATE: Thursday 18th December 23:59. Due to the fast nature of our business this advert may close earlier than the closing date indicated.

ECOMMERCE MANAGER (SPIRITS) - The Lakes Distillery LOCATION: Nyetimber Group London Office REPORTS TO: Group Head of Digital RESPONSIBLE FOR: No direct internal reports. External agency management COMMUNICATORS: Position works closely with the Group Head of Digital and with all key marketing teams as necessary, as well as external providers and agencies. Working with key warehouse and supply chain teams as well as the Sales team. MAIN PURPOSE: This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands across DTC, optimising the website and digital marketplaces to ensure a seamless customer experience to maximise sales. SCOPE: This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience across owned digital touchpoints and product fulfilment. PIONEER Nyetimber Group is the pioneer of English Sparkling Wine and Single Malt Whisky. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brands. EXCEPTIONAL Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber and The Lakes should difference themselves with faultless and high-quality execution and service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: • Take responsibility for the technical aspects of site trading, ensuring we are optimised to drive strong conversion rates for the various markets & collections, and key products have exposure at the right times according to the communications plan., • Oversee website development, support tickets & maintenance and implement strategies to enhance functionality, conversion rate and user engagement., • Build the business case and lead the management of any new integrations, website migration projects, app plugins or innovative developments., • Deliver regular reporting on performance and recommendations for further optimisations., • Identify & execute strategies to boost online trading performance within the context of a luxury DTC brand portfolio to ensure that we are protecting and building brand equity while maximising sales., • Use data analytic tools to track & manage key performance indicators., • Oversee technical and on-page search engine optimisation, web speed and performance., • Create and manage website content and pages and product catalogues, implementing new content, promotional strategies, and product releases as required for each of the brands., • Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives., • Use a customer first approach to strategically plan the brands DTC presence across all owned digital environments from brand.com to marketplaces such as Amazon and Citrus., • Devise & manage CRO & UX testing roadmap for continuous innovation across DTC platforms., • Manage web development agencies & budget to ensure that they are delivering work that drives sales and brand equity. COMPETENCIES, QUALIFICATIONS & EXPERIENCE: • Experience in ecommerce retail environment, working across multiple platforms., • Experienced user of Shopify, Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software., • Experience in omni-channel retail models and how they can work together to drive incremental sales., • Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates., • Entrepreneurial mindset., • Excellent communication skills to manage multiple, cross-functional stakeholders., • International experience advantageous but not essential., • Passion for technology and digital media, with up to date technical and hands-on knowledge of digital marketing skills, including SEO, CRO, PPC and social media., • An understanding of how a luxury DTC brand should operate within the digital space.

Interim Head of UK Sales Our client is a luxury, science-led skincare brand, known for delivering clinically backed, results-driven products. With a strong global presence across premium retail, spa and e-commerce channels, the brand is experiencing significant international expansion. The business combines innovation, performance and luxury, with a strong focus on brand integrity and exceptional customer experience. As Interim Head of Sales for UK, you will be responsible for developing and executing the UK commercial strategy in line with global objectives. Reporting to the Commercial Director UK & EU, you will own the full UK P&L, lead relationships with key national retail partners, and oversee the London-based field and retail team. This role is pivotal in driving revenue growth, strengthening distribution, and ensuring consistent luxury brand representation across all UK touchpoints. Responsibilities Commercial Strategy & Revenue Growth • Develop and deliver the UK sales strategy aligned with global business objectives, • Own UK revenue targets, forecasting and budget management, • Identify commercial opportunities to expand distribution and increase market share, • Lead and manage all major UK retail accounts including leading department stores and prestige beauty retailers, • Negotiate annual trading terms, promotional plans, launch calendars and joint business plans, • Monitor sales performance, profitability and operational excellence across accounts, • Lead, motivate and develop the UK field and retail team, including Business Managers, Training and Retail Specialists, • Set clear KPIs and ensure strong execution of in-store activity and luxury service standards, • Foster a high-performance culture with a focus on accountability and clienteling excellence, • Collaborate closely with Marketing on retail campaigns, launches and activation plans, • Ensure consistent execution of visual merchandising and brand guidelines, • Partner with Supply Chain on forecasting, stock management and replenishment efficiency, • Work with Education teams on training strategy, service excellence and retailer education, • Liaise with Finance on margins, account performance and commercial analysis Experience Requirements • Proven senior sales leadership experience within luxury beauty, skincare or premium retail, • Strong track record managing UK national retailers and department stores, • Demonstrated success leading and scaling retail or field-based teams, • Excellent commercial acumen with a history of driving revenue growth, • Strong negotiation, presentation and relationship-building skills, • Comfortable operating in a fast-paced, entrepreneurial environment, • Highly analytical with a data-driven approach to decision making, • Genuine passion for luxury skincare and delivering exceptional customer experience If you are a commercially astute sales leader looking to take ownership of the UK market for a fast-growing luxury skincare brand, we’d love to hear from you. Apply now or get in touch to learn more about this exciting opportunity.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂About the role We are seeking for an Assistant Boutique Manager for our Creed Boutique in Mount Street, London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. ✂Purpose of the role This role supports the Boutique Manager in the achievement of objectives set by the Company.The Assistant Boutique Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the Boutique through management, motivation, coaching and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence. ✂Line of Reporting This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager ✂Key responsibilities Including but not limited to: • Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered., • Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines., • Achieve sales and KPI targets as directed by the Boutique Manager, sharing with the team in a motivational and achievable manner., • Communicate a clear brand experience and liaise with all support functions within the business, • Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing boutique budgets in conjunction with the Head of Retail., • Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store, • Develop a strong sales plan, set financial targets and KPI’s for the team with the Boutique Manager., • Review performance data with the Boutique Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness, • Working directly with the team to ensure sales targets are met, • Ensuring all Creed Boutique web orders are processed and dispatched on a timely basis with such orders wrapped and packed according to company guidelines, • Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets, • Support the Boutique Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible, • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Boutique Manager ways to build the business., • Ensuring health and safety, legal and security issues are processed in a timely manner, • Talent Acquisition: Collaborate with the Boutique Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions., • Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business., • Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance. ✂Skills/Experience Required • Previous retail sales management experience ideally in a luxury environment, • Ability to demonstrate a successful track record in leading and managing a team., • High levels of attention to detail., • Experience of dealing with clients/customers., • Ability to demonstrate a creative flair and problem-solving skills., • Excellent communication skills both written and verbal., • Highly organised team player, able to communicate with colleagues at all levels of the business., • Eager to learn and share their knowledge, • Able to demonstrate a pro-active attitude and flexible approach., • Excellent time management, organisation, and prioritising skills., • To empower a team to achieve goals and targets., • Ability to work effectively to meet deadlines. Please note that these are not exhaustive lists ✂ Location This role is based in the Creed Boutique in Mount Street, London ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Head of Wholesale – Contemporary Jewellery Brand Location: London (Hybrid) Reports to: Commercial Director Team: 3 direct reports Overview: The Head of Wholesale will lead the brand’s global wholesale strategy, driving growth across the UK, US, EU and Asian markets. This is a key leadership role within a dynamic and design-led contemporary jewellery brand, overseeing all aspects of sales, account management, and global expansion. The successful candidate will bring a blend of brand-side and agency experience, with a strong understanding of premium/luxury positioning and the ability to cultivate meaningful, long-term retail partnerships. Key Responsibilities: • Develop and execute a global wholesale strategy to deliver commercial growth and strengthen brand visibility across key international markets., • Lead, inspire, and mentor a team of three, ensuring clear sales targets, strategic planning, and market alignment., • Manage and grow partnerships with key department stores, independents, and distributors across the UK, US, and Asia., • Identify and open new markets and partners in line with the brand’s growth ambitions., • Lead seasonal sales campaigns and showroom activity, ensuring consistent delivery of brand values and visual standards., • Collaborate closely with the Creative, Marketing, E-Commerce, and Product teams to ensure brand alignment and maximise global sales opportunities., • Analyse regional performance, sell-through, and market trends to inform strategy and product development., • Oversee wholesale pricing structures, budgets, and sales forecasting to meet margin and revenue goals., • Represent the brand at international trade shows, market appointments, and key partner meetings. Candidate Profile: • Experienced wholesale leader with a proven track record in contemporary jewellery, fashion, or accessories., • Strong mix of brand and agency experience, ideally within premium or design-led sectors., • Demonstrated success in building and managing international wholesale networks (UK, US, Asia)., • Strategic and data-driven, with excellent negotiation, communication, and leadership skills., • Commercially astute with a strong appreciation for brand storytelling and customer experience., • Confident managing budgets, forecasting, and team performance., • A collaborative, hands-on leader who thrives in a creative and fast-paced environment.

Head of Agency Sales UK A rapidly scaling UK-based data and analytics company is seeking a Head of Agency Sales to lead its commercial engagement with media agencies. This business delivers advanced data-driven solutions that help agencies and brands improve audience targeting, marketing performance, and customer understanding. Following continued growth and product development, the company is investing in senior sales leadership to accelerate agency revenue. The Opportunity In this role, you will take ownership of the UK agency sales function, driving growth across major agency groups and high-performing independent agencies. You will define and execute the agency go-to-market approach, develop long-term strategic partnerships, and build a high-performing sales team capable of selling complex, insight-led solutions. You’ll succeed by combining strong leadership skills with deep agency knowledge and a consultative, data-led approach to selling. What You’ll Be Responsible For • Building and maintaining senior-level relationships across UK media agencies, • Delivering sustainable revenue growth through both large agency networks and independents, • Leading, coaching, and scaling an agency-focused sales team, • Managing complex, multi-stakeholder sales processes and long-term commercial partnerships, • Shaping and executing the agency go-to-market strategy, • Working closely with product, marketing, data, and client teams to ensure agency-relevant solutions, • Developing new business across audience insight, data enrichment, prospecting, and predictive analytics offerings, • Maintaining accurate forecasting and a strong, visible sales pipeline, • Demonstrated success driving new revenue through UK media agencies, both large groups and independents, • Proven ability to sell complex, consultative, data-led solutions to senior stakeholders, • Strong commercial judgement, with experience in negotiation, forecasting, and deal structuring, • Experience leading and scaling sales teams within data, adtech, martech, media, or analytics-driven environments, • Deep understanding of how agencies plan, buy, activate, and measure data-driven solutions, • Track record of recruiting, developing, and motivating high-performing sales talent, • Clear and confident communicator, able to translate complex concepts into tangible commercial value This is a unique opportunity to lead agency sales in a business at a pivotal stage of growth. You’ll have autonomy, influence, and the chance to shape both the sales function and the wider agency proposition. Benefits • Flexible hybrid working model, • Pension and insurance benefits, • Health and wellbeing initiatives, including gym and cycle-to-work schemes, • Office-based lunches and refreshments, • Regular team events and socials Click Apply or email your CV to:

Senior Client Relationship Manager – (Institutional/Wealth/Platform) London Excellent Salary + Bonus + Bens An excellent opportunity has arisen for an experienced Senior ClientRelationship Manager to join a London-based wealth and platform services business. You will take ownership of key institutional relationships, driving outstanding service, commercial growth and good customer outcomes across a high-profile client portfolio. The opportunity • Act as the senior point of contact for key institutional and platform clients, ensuring a high-quality, collaborative and commercially effective relationship., • Maintain and deepen client relationships through regular service and commercial reviews, following up actions promptly to drive satisfaction and retention., • Drive revenue growth by identifying client needs and opportunities to introduce additional products and services, while keeping customer outcomes at the centre of decision-making., • Engage with senior client stakeholders and executives to understand their strategy and roadmap, ensuring solutions are aligned to support their growth., • Act as an escalation point for service and product queries, issues and complaints, ensuring timely and appropriate resolution., • Use robust management information to support planning, prioritisation and decision-making, escalating risks or issues where appropriate., • Champion a client-focused culture, identifying root causes of issues and helping to implement sustainable fixes., • Work closely with Product, Business Development, Operations, Risk and Compliance to deliver agreed client solutions in line with FCA Consumer Duty and wider regulatory expectations., • 5+ years’ institutional client relationship management experience, ideally within platform, wealth management or investment management; broader financial services experience will also be considered., • Demonstrable track record of delivering exemplary client service, driving good consumer outcomes and sustainable revenue growth., • Highly effective communicator, confident engaging senior external stakeholders and internal teams across multiple functions., • Strong capability in creating and interpreting management information to support planning, prioritisation and sound decision-making., • Solid understanding of UK financial services regulation and risk considerations (e.g. Consumer Duty, CASS, KYC/AML, complaints, TCF)., • Relationship-led and commercially astute, with the gravitas to operate at senior level., • Strong sense of ownership, integrity and accountability, with a focus on risk management and good customer outcomes.

About Sunnamusk: Sunnamusk is a distinguished fragrance house, celebrated for crafting luxury scents that embody elegance and sophistication. Our curated range includes pure fine oils, eau de parfums, candles, and home fragrances, each designed to deliver a memorable and bespoke olfactory experience. As one of the fastest-growing fragrance brands in the UK, we have proudly expanded into Europe, with ambitious plans for continued global growth. \t With 23 premium boutiques and kiosks across the UK, we are committed to delivering an exceptional customer journey and creating lasting memories through the power of scent. At the heart of Sunnamusk is a mission to build lasting relationships with our valued customers while fostering a positive and empowering work culture for our employees. As we embark on our next phase of expansion, we are seeking a dynamic and results oriented UK Sales Manager to inspire and lead our retail teams to new heights of success. The Opportunity: We are seeking a dynamic, enthusiastic, and highly driven UK Sales Manager to lead and inspire our retail teams across all UK locations. This is a critical role responsible for orchestrating sales performance, embedding a culture of excellence, and ensuring our brand vision comes to life in every store. If you are passionate about fragrance, thrive in a fast paced retail environment, and are excited by the challenge of managing a diverse national team, this is the role for you. This role requires extensive travel across the UK and occasionally to Europe, including regular overnight stays, to support and coach your teams on the ground. Given the nature of retail, flexibility to work weekends, especially during peak trading periods, is essential. Key Responsibilities: 1. Strategic Sales & Performance Management: • Develop in conjunction with Head of Sales execute the national retail sales strategy to achieve and exceed ambitious sales targets across all UK sites., • Drive sales performance across designated locations through rigorous KPI management, including metrics such as Average Sale Price (ASP), Sales Mix, Conversion Rates, Average Transaction Value (ATV), and Units Per Transaction (UPT). • Use data-driven insights to identify trends, capitalise on opportunities, and address underperformance. Proactively seek to increase the number of transactions year-on year, encourage positive Google reviews to enhance local store reputation, and actively enrol new customers into the Sunnamusk Loyalty Program to drive retention and repeat business., • Implement and monitor effective sales incentives and recognition programs to motivate store teams., • Forecast sales, manage budgets, and contribute to overall financial planning for the retail division., • Proactively identify and respond to market trends, competitor activity, and customer feedback to optimise sales strategies. 2. People Management & Development: • Lead by example and inspire a high-performing team of Sales Managers across the UK., • Oversee the effective recruitment, onboarding, and ongoing development of retail management and sales staff., • Establish clear performance expectations and conduct regular performance reviews, providing constructive feedback and coaching., • Foster a positive, collaborative, and high-energy sales culture where excellence is celebrated and continuous improvement is encouraged., • Ensure effective communication channels are maintained between Head Office, the Sales Manager, and all retail stores., • Act as a role model for customer service and sales excellence, embedding the "Sunnamusk customer service" and brand values across the network. 3. Operational Excellence & Brand Standards: • Ensure uncompromising execution of all retail operations, visual merchandising guidelines, and brand standards across every store., • Conduct regular store visits to assess operational efficiency, compliance, and sales performance, providing on-site coaching and support. Spend time on the shop floor to support the teams and understand individual store dynamics., • Collaborate with the Marketing, Operations and Product teams to effectively launch new products and execute promotional campaigns., • Ensure all stores adhere to company policies, procedures, and relevant retail codes of conduct. 4. Relationship Management: • Build and maintain strong, collaborative relationships with key internal stakeholders including Head Office teams (Operations, HR, Marketing, Finance)., • Develop and nurture effective relationships with external partners, such as shopping centre management and key contacts, to maximise sales opportunities and brand visibility., • Represent Sunnamusk at industry events, trade shows, and company conferences as required. 5. Reporting & Analysis: • Prepare and present comprehensive weekly, monthly, and annual sales performance reports, providing insightful analysis and actionable recommendations to senior leadership., • Utilise sales data and market insights to refine strategies and improve profitability., • Oversee accurate completion of all retail reporting, including payroll inputs and month-end reconciliations. Key Attributes & Behaviours: • Commercial Acumen: A natural ability to identify sales opportunities, understand market dynamics, and drive revenue growth., • Results-Driven: Highly motivated by achieving and exceeding targets, with a relentless and tenacious approach to sales., • Lead by Example: Proven ability to motivate, develop, and lead large, dispersed team to achieve collective goals., • Analytical Thinker: Proficient in using sales data and KPIs to diagnose performance, identify trends, and inform strategic decisions., • Adaptable & Resilient: Thrives in a dynamic retail environment, able to adapt to changing priorities and overcome challenges with a positive mindset., • Exceptional Communicator: Able to effectively listen, influence, persuade, and build strong relationships at all levels., • Proactive & Accountable: Takes full ownership of responsibilities and is empowered to use initiative to deliver results., • Passionate about Fragrance: Possesses a deep understanding and genuine enthusiasm for the fragrance industry and Sunnamusk brand, with an uncompromising focus on brand equity and customer experience., • Executional Excellence: Meticulous attention to detail and a commitment to maintaining the highest standards of operation and visual merchandising., • Team Player: Collaborates effectively with others, shares best practices, and actively contributes to the wider company culture., • Flexible: Willingness to undertake extensive UK travel and work flexible hours, including weekends and evenings, to meet business needs. Experience & Qualifications: • Proven experience in a multi-site retail sales management role with a minimum of 5 years experience ideally within fragrance, beauty, or a related premium product category., • Demonstrable track record of consistently achieving and exceeding sales targets in a competitive retail environment., • Strong experience in leading, coaching, and developing large teams across multiple locations., • Expertise in utilising KPIs and sales analytics to drive performance and identify commercial opportunities., • Excellent proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and retail management systems., • A full, clean UK driving licence is essential. What We Offer: At Sunnamusk, we encourage an environment that is supportive, fun, and friendly to work in. After all, you spend a good part of your life at work – and we think that time should matter! • Competitive salary and performance-based remuneration., • Company car, • Rewards and Recognition

How does this role contribute to our collective success? The Property Binders Team is seeking a dynamic individual to join our team and support the delivery of the business plan focusing through effective underwriting and delegated authority management. The focus will be on international territories including but not limited to Europe, Australia and New Zealand. The role includes managing Coverholders/Binders to ensure performance meets financial and operational metrics, while aligning with audit, conduct risk, and compliance requirements. Your work will help create good customer outcomes across the insurance lifecycle and contribute to AXIS’s reputation for excellence and integrity. What will you do in this role? • Underwrite new and renewal delegated business within agreed authority and support referral underwriting where required., • Build and maintain Coverholder relationships and Binding Authority Agreements, ensuring performance aligns with business objectives., • Liaise with Brokers and Coverholders to identify and develop new business opportunities., • Conduct regular Coverholder reviews and maintain strong working relationships., • Collaborate with Conduct Risk and Compliance teams to ensure delegated authority standards are met., • Communicate underwriting, audit, and conduct risk issues to the Unit Head or Deputy., • Monitor and report emerging risks or control failures using formal channels., • Ensure accurate data entry and maintenance of underwriting systems and binder records., • Coordinate delegated authority processes and support internal/external audits. About You: We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals. What you need to have: • Understanding of delegated underwriting, • Familiarity with FCA, PRA, and Lloyd’s compliance requirements., • Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel) and underwriting systems (Examples being PowerBI, IRIS, Swordfish, Desktop etc)., • Ability to analyse data and present insights clearly and appropriately., • Influencing, negotiating, listening, and questioning skills., • Ability to work independently and collaboratively, managing time effectively. What we prefer you to have: • Knowledge of Property and Delegated Authority Underwriting., • Preference to include delegated underwriting knowledge in international territories including Europe, Australia and New Zealand, • Understanding of CAT models and actuarial methods, • Commercial mindset and ability to work under pressure., • Strong organisational and problem-solving skills., • Ability to build trust and communicate effectively across stakeholders., • Exceptional attention to detail and written communication skills., • Focus on profitability and results., • Willingness to take on additional responsibilities and support colleagues., • ACII qualified or significant progress to completion Role Factors: In this role, you will typically be required to: • Be in the office 3 days per week., • Attend broker meetings and events as required, • Travel internationally What we offer: You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.

Store Manager Location: Baker Street, London Salary: £36,700 + Generous Commission Job Type: Permanent | Full-time (40 hours per week, including weekends) Are you a confident, energetic leader with experience in fast-paced, high-volume retail? Do you thrive in a busy environment where no two days are the same? If you’re commercially sharp, customer-focused and ready to take on a dynamic leadership role in the heart of London, this could be the perfect opportunity. About the Role We’re hiring a Store Manager to lead a high-performing team in one of our busiest UK locations. Baker Street sees exceptional footfall every day, and we’re looking for someone who can manage high traffic and fast turnover, while still delivering an elevated customer experience. This role will suit someone used to leading from the front, with a hands-on approach, a calm head under pressure, and proven experience in high-footfall environments like city-centre flagships, outlet stores, or volume-driven luxury retail. What You’ll Be Doing • Leading, motivating, and developing your team to consistently exceed sales targets and KPI goals, • Managing operational excellence across stock, tills, store presentation, and staffing in a fast-paced setting, • Creating a welcoming, organised, and professional environment even during peak trading hours, • Using sales and performance data to drive decisions and create action plans, • Recruiting, training and empowering your team to deliver excellent customer service under pressure, • Responding to challenges quickly and confidently, using your initiative and experience, • Handling customer queries and escalations with empathy, speed and professionalism What We’re Looking For • Experience as a Store Manager in a high-footfall retail environment (e.g. city centre, outlets, fast fashion, or luxury volume retailers), • Strong leadership skills with a calm, clear, and hands-on management style, • Excellent commercial awareness and confidence managing KPIs and performance data, • Resilience, adaptability and a proactive mindset – you’ll be a go-to problem solver, • A natural people leader who enjoys coaching and developing teams, • Passion for delivering outstanding customer experiences, even at pace What You’ll Get in Return • A competitive salary and generous commission scheme, • Comprehensive training and ongoing career development opportunities, • A supportive culture with real progression potential, • Benefits including:, • Holiday buying scheme, • Enhanced maternity & paternity, • Staff discount, • Access to lifestyle and wellbeing perks If you love the buzz of a busy retail floor and have the leadership and commercial skills to thrive in one of London’s busiest store environments, we’d love to hear from you. Apply today and bring your energy to a role that keeps you on your toes – and where no day is ever dull. ABOUT US This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query. Apply for this role now or find us online at: Web: Facebook:McCarthyRecruitment Twitter:WeAreMcCarthy Linked-In:company/mccarthy-recruitment

Cowshed, a botanically-inspired British bath & body brand, was born in Somerset in 1998 as part of Soho House’s first country retreat. Crafted by a perfumier, it has grown primarily organically through strong distribution and brand awareness. Cowshed is now on a growth journey, with strong double digit growth in 2025 and a rebrand launching in May 2026. The Role We are hiring an eCommerce manager, reporting into the Digital Director and working closely with the Head of Growth, to drive online growth at Cowshed. This is a unique opportunity to scale a brand with strong brand awareness and create a best-in-class DTC and Amazon experience. What You’ll Do 1. Own eCommerce trading across DTC & Amazon to reach target conversion rate, AOV, and ACOS • Own the trading calendar across DTC and Amazon (supported by an Amazon agency), • Plan and execute launches, seasonal moments, and promotions/offers, • Forecast, track, and optimise ecommerce revenue and GM against targets, • Monitor daily / weekly trading performance and react quickly 2. Create a seamless customer journey using CRO (conversion rate target) • Deep ownership of Conversion rate, AOV, and the customer journey, • Analyse and optimise home page, PDPs, search, navigation, and checkout, • Lead CRO roadmap and testing (A/B, UX improvements), in collaboration with Head of Growth and dev agency 3. Drive CVR and AOV with strong analytics & insight • Highly analytical, comfortable working directly in GA4/TripleWhale, Shopify / Shopify Plus analytics, and Amazon Seller Central, • Turn insight into clear commercial actions. You should be the kind of person who loves cross-basket analyses and customer journey mapping!, • Confident reporting performance, risks, and opportunities to senior stakeholders 4. Manage the Amazon channel (ACOS target) • Own Amazon trading performance in conjunction with an agency, covering catalogue health, PDP optimisation, content, pricing, promotions, and conversion/buy box performance, • Manage Amazon Ads performance (with an agency) Who you are • An experienced Amazon and DTC manager (5–7 years). Shopify experience is a must (Shopify Plus even better). Beauty experience is not., • A highly analytical person who’s great at understanding customer journeys. Cross-basket analyses, CRO, and UX are your bag, • Comfortable in a high-growth, high-expectation environment. This is a role for someone who’s comfortable with ambiguity and building a roadmap rather than following one, • Confident operator without needing a large team underneath you. This is a job for people who like to get their hands dirty, • A great cross-functional collaborator. You’ll need to work closely with the Head of Growth, the Performance Marketing lead, the Brand team, and Operations to ensure ecommerce execution aligns with brand standards and operational reality Cultural Fit We’re looking for doers who’ve built and scaled scrappy, digital-first businesses. If you thrive on speed, autonomy, and real commercial impact, this is your shot. What we offer • A once-in-a-lifetime opportunity to take a heritage brand and help it go global., • You’ll be working with an experienced leadership team that’s done everything from big brand creation and small, scrappy start ups, • Exposure to other Matrix APA brands including Arkive, Cultured, and Soho Skin. We love to reward our teams for their hard work and our office always has something going on, whether that’s puppy yoga, massages, bingo nights or a bake off to bring our teams together. Here is a snapshot of some of the other fantastic benefits we offer: • Unlimited Holiday, • Flexible Working, • Private Medical Insurance, • Team Events & Socials, • Wellbeing Programme, • Free Breakfasts, • Volunteering Day, • Annual Discretionary Bonus At Matrix, we believe our differences make us stronger. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where everyone feels valued, supported, and able to thrive. We welcome applications from all individuals regardless of age, gender, race, religion, sexual orientation, disability, or background.