Head of customer experience jobs in Nottingham - Page 2Create job alerts

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Take ownership of the internal AI agenda and acceleration roadmap.

TeamViewer is looking for a Global Head of Customer Support in Greater London to lead a multi-tier customer support organization. Candidates should have 10–15 years of experience in SaaS customer support, with proven success in improving CSAT and SLA metrics. This executive will define and execute

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. Key skills include analytical thinking, qualitative and quantitative data experience, and strong project management skills. This position offers a hybrid working model base

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

We are at an exciting point in our journey — actively progressing our registration with the Office for Students (OfS) — and we are looking for an exceptional leader to take ownership of our entire student experience function at this pivotal moment. Position: Head of Student Experience. As Head o

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

Our vision is to power and empower millions of businesses with our software. Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap.

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

Support delivery of site patient experience objectives alongside complex complaints handling, representing the Director of Nursing on key Patient Experience initiatives. You will also take an active lead on trust-wide projects that support the delivery of our objectives, working closely with Senior

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Talk to Jack so he can understand your experience and ambitions.

A leading technology services firm in Greater London is seeking a Head of Experience Design.

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. This role involves operational leadership o

The ideal candidate brings over 5 years of product management experience, including managing teams and driving complex initiatives in payments. A leading payment solutions provider in Greater London is seeking a Lead Product Manager for Payments Experience. The position emphasizes customer-centric s

Candidates should possess strong leadership skills and a commitment to customer experience. The role offers a competitive salary of £72,252 and various employee benefits. Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK.

Experience operating at multiple altitudes: from vision‑level conversations with founders and leadership down into the details of a specific flow or interaction. Lead projects focused on research, experimentation, and proof‑of‑concepts, exploring what's next for developer tools and feeding ins

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Are you a Customer Success professional with leadership experience looking for your next challenge?.

The ideal candidate will have strong experience in D2C markets and the ability to connect customer support initiatives to revenue and retention. A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role off

At Lyrebird, we don’t just write code — we help shape the future of the human experience. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. Experience running 10+ concu

The role involves delivering high standards of customer service and supporting community engagement. East of England Cooperative is looking for a Customer Service Assistant in Cess.

Part Of Compass Group Uk&i is seeking a passionate Cook for a casual permanent role in the UK. You will join a talented culinary team to prepare high-quality food and enhance dining experiences for clients. Responsibilities include menu improvement, exceptional customer service, and compliance with

Head of Customer Operations – Financial Data Vendor.

A leading software company in Greater London seeks a Global Head of Employee Communications to develop and implement an employee communications strategy. The ideal candidate will have experience partnering with HR and business leaders to enhance the employee experience, navigating complexity, and in

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence. Candidates should possess significant exper

A technology services provider in the United Kingdom seeks a Head of Customer Success to enhance client relationships and drive retention across its customer base. The role involves mentoring a team of Customer Success Managers and developing efficient processes to ensure customer satisfaction. The

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Deep understanding of customer service

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-

A leading consumer brand in Greater London seeks a Head of Design to lead a multi-disciplinary team. This hands-on leadership role aims to enhance the digital customer experience across app and web platforms. Candidates should have experience in design leadership and managing product design teams.

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

We are looking for a Head of Experience Design to join On's newly formed AI Lab. As a small team we are all required to contribute to every phase of ideation from research to development of product blueprints the digital team can build. Experience working on 0-1 products, new service models, or expe

This role involves leading a team of managers to ensure outstanding customer experiences in-store. Sainsbury’s in Greater London is seeking a Lead Customer Experience Manager. Candidates should have a solid background in retail leadership, a passion for customer service, and the capability to driv

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

Checkatrade is seeking a Workplace Experience Lead to oversee our London HQ and Lakeside office, ensuring a vibrant and productive workspace for employees. The ideal candidate will have experience in office management and a proactive approach to problem-solving. Checkatrade offers competitive salary

Sainsbury's Supermarkets Ltd is looking for a Head of Value at their London Store Support Centre. This role involves leading the customer value strategy by designing pricing frameworks and collaborating across departments like Trading and Marketing. The ideal candidate has proven leadership in comme

Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scenarios. Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple prod

You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain the right customers through executing a customer strategy that is both globally consistent and locally powerful. You will lead the transformation of IWPB’s customer acquisition

The institution values its staff, offering professional development opportunities and a supportive teaching environment where student behavior is exemplary, allowing teachers to focus on education rather than discipline. This role involves assisting the Head Teacher with school management, leading s

A leading hospitality organization is looking for a Head of Guest Relations to oversee the guest experience at a luxury estate in Dorset. The ideal candidate will have extensive experience in luxury hospitality, strong leadership abilities, and a passion for outstanding service. Join us in creating

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Head of Erasmus+ Customer Experience, Appeals & Complaints. Building specialist teams: Customer s

The role offers a permanent position with a salary of up to £55,000, depending on experience. An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. Candidates should have relevant experience in leadership within student services, de

The ideal candidate has proven leadership experience in hospitality, strong knowledge of restaurant performance and budgeting. Responsibilities include overseeing day-to-day operations, training staff, managing financial performance, and enhancing guest experiences. This position offers competitive

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. Define and embed the Customer Success vision, creating a culture of value and advocacy. Desig

A leading subscription brand in Greater London is seeking a Head of Product to take ownership of the customer journey. The successful candidate will lead a small team focused on improving the customer experience through structured experiments and collaboration across departments. Candidates should p

We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile. Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles.