Head of customer experience jobs in Nottingham - Page 2Create job alerts

The position offers a hybrid work model allowing 2 days per week in office. In this role, you'll lead and mentor a team focused on enhancing native app experiences across iOS and Android. A leading health technology provider in the United Kingdom is seeking an experienced Lead Product Designer.

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. You will be responsible for ensuring customer satisfaction, leading a motivated team, and upholding service standards. The ideal candidate will have le

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Take ownership of the internal AI agenda and acceleration roadmap.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Deep understanding of customer service

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operation

The position offers an opportunity to influence key processes and improve customer experiences within a globally recognized company. This senior role requires a strong understanding of B2B order-to-cash processes, with responsibilities including leading a team, overseeing KPIs, and enhancing operati

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You use metrics and trends to guide decisions, improve efficiency, and enhance the customer experience. Experience leading or building a customer support functio

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

A financial workflow solutions company is seeking a Head of Product Experience to drive the Product Experience vision across web and mobile. The role requires proven leadership in UX, experience in SaaS environments, and a strong collaborative approach to improve user interaction with complex workfl

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. On top of your annual base salary, you are offered to be part of an Employee Share Plan. Founded in 2004, Planday is headquartered in Copenhagen, D

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. Experience leading customer performance or customer experience within utilities, infrastructure or operational delivery environments. Set clear standards for customer

A leading travel technology company is seeking a Head of Machine Learning to define and lead the strategy within its Core Experience product area. Candidates should have significant ML leadership experience, budget management skills, and a strong ability to drive operational excellence.

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

A dynamic guest services company based in Wood Green, London, is seeking a Head of Guest Care to elevate the guest experience and lead a growing team. The ideal candidate will have proven leadership in guest experience, a results-oriented mindset, and the ability to optimize processes for efficiency

Customer Experience & Journey Management. Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. What can we offer you in return?.

The ideal candidate has proven leadership experience in hospitality, strong knowledge of restaurant performance and budgeting. Responsibilities include overseeing day-to-day operations, training staff, managing financial performance, and enhancing guest experiences. This position offers competitive

A leading hospitality organization is looking for a Head of Guest Relations to oversee the guest experience at a luxury estate in Dorset. The ideal candidate will have extensive experience in luxury hospitality, strong leadership abilities, and a passion for outstanding service. Join us in creating

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc.

We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. Job Title: Head of Student Experience. Our vision is rooted in widening access to the psychological professions and creating an inclusive, values-led learni

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This position focuses on customer retention and governance, offering a central role in a growing organization. Ideal candidates will have senior experience in Custome

As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. Strong experience of working from small all the way up to enterprise size customer bases.

TeamViewer is looking for a Global Head of Customer Support in Greater London to lead a multi-tier customer support organization. Candidates should have 10–15 years of experience in SaaS customer support, with proven success in improving CSAT and SLA metrics. This executive will define and execute

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Take end‑to‑end ownership of the in‑app customer journey – from sign‑up and onboarding through billing, service, issues and renewal/cancellation. You come from a B2C background w

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. The ideal candidate has proven experience in a financial data vendor environment, a strong background in CRM systems, and excellent comm

The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This

White Glove is seeking a Director of Customer Experience in Cambridgeshire to lead a dynamic team of 30-40 professionals. Ideal candidates should have over 7 years of experience in service leadership within fast-growing sectors. This role includes owning KPIs and developing strategic and operational

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

Reporting on CSAT, response times, save rate, churn, and subscriber lifetime value to the Head of CRM. Have managed a remote team of Customer Success Managers or similar. A remote team of Customer Success Managers - coaching, developing, and holding the bar high.

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

The role offers a permanent position with a salary of up to £55,000, depending on experience. An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. Candidates should have relevant experience in leadership within student services, de

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. A leading technology company in Greater London is seeking a Director of Solutions Engineering. This role involves leading

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people leadership skills, with experience of leading and managing teams of people demonstr

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

The ideal candidate will have 2-3 years of experience in office management or similar roles and possess strong organizational and communication skills. InvestEngine Limited is seeking a Workplace Experience Manager for their London office. This hands-on position demands a proactive approach to enhan

A leading insurance provider in Greater London is looking for an experienced Customer Success Team Leader. This role involves overseeing the Customer Success Team, enhancing client relationships, and ensuring exceptional service delivery. Benefits include competitive salary, 25 days of holiday, and

The Head of Live Music is responsible for defining and delivering the creative, cultural and commercial direction of KOKO’s live music programme across KOKO Theatre, Ellen’s and associated showcase and artist-led formats. Support the development of member-facing live experiences and exclusive pr