Head of customer service jobs in Nottingham - Page 15Create job alerts

This is a rare opportunity to join a thriving supported accommodation service for care leavers, already rated Outstanding by Ofsted, with clear ambitions for continued growth and expansion.

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. Knowledge of customer service software and tools. You will be responsible for leading a team of customer operations executives, defining customer support policies

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

Own the full lifecycle of customer‑facing service streams. Foster a culture of accountability, continuous improvement, and customer excellence. In this high-impact role, you’ll take ownership of end-to-end service delivery across a hybrid technology estate, spanning both legacy on‑prem systems

Proven record of building greenfield delivery functions into scalable operations. We’re building a team that reflects the diversity of the people who’ll benefit from our work. Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.

Key skills include effective communication and proficiency in Microsoft Office, specifically Excel. The successful candidate will support the hire desk team, manage rental admin duties, handle customer queries, and ensure excellent service delivery. A leading rental company in Aldridge is seeking a

The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. A global logistics leader is seeking a Customer Exp

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Extensive background in customer experience and customer engagement, with a proven track record

As Head of Service for the Hub, you will provide strong clinical leadership, delivering targeted therapeutic support for complex cases while overseeing referrals and therapeutic pathways within the Hub. Therapeutic Hub Head of Service. This role sits at the front line of responding to the growing me

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

A leading housing services provider in Greater London is seeking a Head of Customer Experience to lead their customer engagement and experience strategy. This pivotal role involves overseeing multiple customer engagement channels and establishing new functions to enhance service quality. The ideal c

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their custome

This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions. A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. The role owns service delivery, people leadership and operational excellence,

You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. Lead and inspire a tea

An innovative employee experience company in London is seeking a Head of Support to lead a global support function, enhancing customer success for their SaaS platform. This exciting role offers a competitive salary and numerous benefits including healthcare, stock options, and generous leave policie

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Lead and mentor a team of Customer Success Managers. Are you a Customer Success professional with le

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

Head of Customer Operations – Financial Data Vendor.

The Head of Customer Success will lead the Customer Success team, define best‑practice customer lifecycle management, and work cross‑functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their cus

You can expect to take the lead on a caseload of complex legal matters/high priority and/or sensitive cases, while continuing to quality assure the work of your team – ensuring alignment of resources to the delivery of agreed service plans and corporate priorities. It’s important that you bring

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. Build and lead a multidisciplinary team of service designers and business analysts.

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

Our client is a well-established operational services company delivering specialist pipeline engineering, gas and water network services across the UK. If you have senior operational leadership experience in utilities or infrastructure and want to take on a strategic role with real impact, this oppo

A local government authority in the East Midlands seeks a Head of Service in Housing. This role involves leading operational areas and managing major projects to enhance service delivery. Join a motivated Senior Management team and enjoy a healthy work/life balance, generous leave, and opportunities

A health insurance provider is seeking a Director of Customer Services Transformation to enhance operations and drive customer satisfaction. Candidates should have a strong background in leading transformations in regulated sectors and expertise in customer journey optimization.

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The company promot

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a high‑growth startup. Customer Success with 2+ years in leadership, specifically building or trans

Service Care Solutions are recruiting on behalf of a local authority in Suffolk for a Head of Finance to join the team on a permanent basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you

Ideal candidates have over 8 years of experience and are driven to build and lead a high-performing team. A multidisciplinary consultancy in Greater London is seeking an Associate Director & Lead Fire Engineer to create and lead a new Fire Engineering service line. This role offers a competitive six

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

Service Care Solutions are recruiting on behalf of a local authority in Hampshire for a Head of Procurement to join the team on a temporary basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work

Create and run a Voice of Customer program to capture feedback and influence roadmap and service offerings. Work closely with Professional Services and Support to ensure smooth onboarding, SLAs adherence, and customer outcomes. Proficient with Salesforce (or similar CRM), CPQ, and customer success p