Change Analyst
21 days ago
Croydon
Job description: Office Location : Farringdon, East Croydon or Sittingbourne are available Reporting to the Central Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You?ll work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery. The location You?ll be based at one of our main offices in either Farringdon, Croydon, or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you?ll be doing: • Provide responsive internal customer service, and support, in all central aspects of service charge delivery in line with service expectations and key performance indicators., • Compile and analyse reporting information to support the wider service charge team., • Support the calculation and allocation of service chargeable expenditure including preparing and loading the data through various systems to enable the accurate calculation of charges., • Identify areas to increase efficiency and optimise data collection processes by automating data workflows, • Monitor and audit data quality to support validation and cleansing, • Provide key performance statistics for monitoring KPI?s and other metrics to measure team perfor...