Service desk jobs in Newcastle Upon Tyne - Page 2Crear alertas

Understand the company's organisation and the customers of the Service Desk. IT First Line Service Desk Analyst. Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst.

Line IT Service Desk Engineers.

You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. Formulate both short-term day-to-day and longer-ter

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. Formulate both short-term day-to-day and longer-ter

A leading food service company is seeking a Service Desk Analyst to provide bilingual support (English and French) for internal users. The role involves troubleshooting incidents, ensuring high service quality, and working with tools like ServiceNow. The ideal candidate will have a background in IT

Provide IT support via Phone, ServiceNow, Tech Bar, and desk-side visits. PIC is seeking a Service Desk Analyst to join our IT team. As the frontline support function, the service desk ensures employees remain productive and systems run reliably.

We're looking for a Service Desk Analyst to join a busy, friendly Service Desk team, providing high-quality technical support and ensuring users receive a responsive and reliable service. Following established service desk processes to ensure consistent, high-quality support. Confident communication

Senior IT Service Desk Engineer. You will be fully backed by the wider IT service desk and technology team. Resolve incidents and service requests, troubleshooting a wide range of issues.

A leading tech solutions provider in Newcastle upon Tyne seeks a Service Desk Engineer to provide technical support for internal and external clients.

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

A local government authority in London seeks an IT Service Desk Analyst to deliver exceptional IT support.

A technology solutions provider is looking for an experienced IT Service Desk Engineer.

Incident Response: Address incidents and service requests escalated from the Service Desk that cannot be resolved remotely. Escalation Management: Escalate high-priority (P1/P2) incidents to the Service Desk Supervisor or Costain Service Account Manager. Join to apply for the Field Service Desk Side

A leading technology firm in Greater London seeks an IT support specialist to provide technical assistance and manage service desk interactions. Ideal candidates will have strong troubleshooting skills, knowledge of Windows environments, and experience in a technical service desk. Responsibilities i

Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Proven experience in an IT support or service desk role. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisat

A financial services company in Greater London is seeking a Service Desk Analyst to provide essential IT support. The role requires strong knowledge in desktop and laptop troubleshooting, and experience with ServiceNow. Key responsibilities include analysing support queries, providing customer servi

A global asset management firm is seeking a Senior Associate for its Service Desk in London.

Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in. Experience in a service desk or IT support role is desirable but not essential, as full training will be provided. This is an entry-level opportunity into IT, ideal for someone with

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service.

Sound knowledge of Service Desk and Asset Management software. PPG’s ambition is to create the leading pet insurance and health services platform globally. Report as necessary on performance against agreed service level targets, objectives, timescales or standards.

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalat them t

Service Desk Analyst, IT Support Engineer, ITIL, Professional Services, Microsoft Troubleshooting, London. Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. Because of the Professional Services applications used in this company, t

We’re not just about fixing issues; we’re about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of th

A healthcare service provider in the UK is looking for a Band 4 Service Desk Analyst to manage IT queries efficiently. The successful candidate will act as the first point of contact for the Service Desk, logging and resolving calls and ensuring high standards of customer service.

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Play an active role in the support space and work closely with the Service Desk Lead and other Service Desk Analysts in the company. We are actively seeking an experienced Service Desk Analyst – Application Support in England to work remotely for our global Service Desk team. Experience with servi

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. The Service Desk AI Assistant is available to all users globally and

The team is hiring 3 x Service Desk Engineers (Maidenhead) to provide front-line technical support, resolve incidents, and ensure a seamless IT experience for end users. First point of contact on the service desk – calm in a storm and quick on the keyboard. Join a fast-growing technology services

Working as part of a 7 person team, we are looking for a technically skilled and customer-focused 2nd Line Service Desk Analyst to join our IT Service Desk. Ensuring incidents and requests are handled efficiently and professionally, the Service Desk Analyst will log clear and detailed tickets in Ser

A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. The ideal candidate will possess strong customer service skills and a foundational understanding of ITIL practices.

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Work on incidents and service requests. Active Directory Domain Services.

Help ensure that processes used by the service desk team are well documented and communicated. Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardwar

A leading food services provider in the United Kingdom is seeking a Service Desk Analyst to join their Digital & Technology team in Birmingham. In this fast-paced role, you will provide first line IT support for internal users, addressing hardware and software issues, logging incidents, and ensuring

A prominent construction materials company is seeking an IT Service Desk Analyst based at their Derbyshire office.

Join our Team as a Managed Service Desk Engineer - T2!. The Managed Service Desk Engineer - T2 is a key point of contact for our converged customers with cloud-based IP telephony solutions. Customer‑focused and passionate about service.

A leading IT service provider in the UK is seeking a Service Desk Analyst to join their Support Desk team.

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. Managed Service Provider (MSP). You will be the first point of contact for IT incidents, service requests, and queries from multiple customers acros

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

An energy company based in the United Kingdom is seeking a Senior IT Service Desk Analyst to join their team in Glasgow.

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. Job Description: 3rd Line

A managed IT services provider in the United Kingdom is seeking experienced 2nd Line IT Service Desk Engineers to support customers via phone, live chat, and email.

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. Experience working in 1st Line or Service Desk support. If you are interested in discussing this Service Desk Analyst role further, please.