Service desk jobs in Sunderland - Page 4Create job alerts

Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. Our client is a Fire & Rescue Service that serves a population of more than 800,000 in the Southeast of England. Their Service is only as good as

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. Assist with operational Service Desk cover during busy periods.

IT Service Desk Engineer (Multilingual - English & Dutch)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & Dutch)<

Service Desk Team LeaderWhen registering to this job board you will be redirected to the online application form. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest lev

IT Service Desk Engineer (Multilingual - English & French)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & French)Wo

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

A leading compliance technology company in York is seeking a motivated Service Desk Analyst to deliver exceptional client support. The ideal candidate will possess strong communication and problem-solving skills, along with experience in a SaaS or financial services environment.

A leading IT service provider in the United Kingdom is seeking a Senior Service Desk Engineer to ensure timely resolutions of support requests and maintain exceptional client satisfaction. This role encompasses advanced troubleshooting, engaging with escalated tickets, and collaborating closely with

Previous experience in an IT service desk, helpdesk or coordination role. Service Desk Support Coordinator. This temporary position is ideal for someone who enjoys working in a fast‑paced environment, providing excellent support coordination, and ensuring smooth day‑to‑day operation of service

ICT Service Desk Technician – Buckinghamshire Fire and Rescue Service. Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. Help keep processes simple and efficient so the service desk runs smooth

A regional educational service provider is seeking a Tier II Helpdesk Technician to provide crucial support for school LAN Managers in the Greater London area. Candidates should have an associate's degree in Computer Science and at least 3 years of IT Helpdesk experience. This position requires exce

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support.

You will be a Technical Advisor on the Wholesale Service Desk, helping customers with water supply issues, liaising with field technicians and ensuring high service quality. Bring strong customer‑service focus and determination to resolve issues. Stay current with tools, resources and information

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. This role involves leading a team of Service Desk agents, overseeing day-to-day operations, and supporting major incidents. Join a fast-paced environment focused on user expe

Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Proven experience managing a Serv

A leading IT support firm is seeking a Senior Service Desk Analyst to provide advanced technical support and mentor junior team members. This DV Cleared role is based onsite in Bath and entails supporting the IT service management function with responsibilities including 1st line support, tool confi

Work with vendors and other services providers to resolve client escalated issues. Provide off hours support on a rotating schedule every 2‑3 months as escalation for helpdesk team. Have high interaction with Helpdesk team fostering positive and effective working relationship.

A leading IT service provider is looking for a Service Desk Analyst to join its remote support team in the UK. This role requires strong technical support skills and a commitment to customer service.

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

A managed services provider in the UK seeks an IT Service Desk professional. The role requires a focus on customer service and the ability to work under pressure.

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. Act as an

Excellent customer service skills and significant experience in a customer facing service delivery role. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst.

Reporting directly to the Service Desk Manager, you will be part of a collaborative team of four Desktop Support Analysts based in London, Singapore and Hong Kong. We are seeking a Junior IT Service Desk Trainee to join our London office. Together, you will provide first-line support services to sta

A well-respected educational institution in Cambridgeshire seeks a Service Desk Engineer to join their supportive IT team. Candidates should have experience in Service Desk support, knowledge of Microsoft 365, and strong problem-solving skills.

A progressive water company is seeking a Wholesale Service Desk Technical Advisor. Candidates should have strong customer service skills and a minimum of 4 GCSE passes, including Maths and English.

Experience with Service Desk operations and IT Service Management (ITSM) practices. Collaborate with Service Desk teams to identify repetitive tasks and service bottlenecks suitable for automation. We are seeking a proactive and skilled Automation Engineer with a focus on Service Desk operations, Pr

Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Experience in a 1st Line / Service Desk / Helpdesk role (MSP experience a bonus). Working within the Su

Service Desk experience, ideally in legal or professional services. We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams.

You’ll act as a key escalation point within the service desk, supporting a diverse client base and handling a broad range of technical issues. This is a fully onsite role in London (5 days per week), working as part of a collaborative service desk team supporting a wide-ranging client base. I’m

A leading media group in the UK is looking for a motivated 1st Line Support Engineer to provide technology support to all staff.You will respond to incidents and manage requests while ensuring accurate records are maintained.The ideal candidate should have strong knowledge of Windows 11, Microsoft O

A leading social landlord in Greater London is seeking a Service Desk Analyst to deliver high-quality ICT support. Successful candidates will possess experience in ICT support, strong customer service skills, and a proactive attitude.

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effect

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experien

A leading mobile industry association in Greater London seeks a Service Desk Analyst. As part of a global team, you'll manage first and second line support issues using ServiceNow while maintaining high standards of customer service. Flexibility and a proactive approach to service improvement are es

A prominent luxury hotel chain in Greater London is seeking a Reception Manager to ensure the smooth operation of the lobby, lead a motivated team, and uphold high service standards. The ideal candidate will have experience in a 4 or 5-star hotel and demonstrate great attention to customer service a

A leading recruitment firm seeks an experienced Desktop Support Engineer in Greater London. The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices.

A technology solutions company based in Newcastle is seeking a Service Desk Engineer (1st Line) to provide technical support to IT business users. The role offers career progression opportunities and an attractive benefit package, including enhanced pension contributions, generous annual leave, and

Ideal candidates will have strong customer service skills, a basic understanding of vehicles, and a positive attitude.

A leading asset management firm in London seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for technical support, addressing a variety of IT issues while delivering exceptional customer service. The ideal candidate will have strong communication skills, cu

A leading UK law firm is seeking a motivated Service Desk Analyst to join its IT team. Applicants should possess strong customer service skills and a keen interest in technology. Experience in legal or professional services is preferred.

A logistics company in North West Leicestershire is seeking a Transport Customer Service Administrator.

Utilize helpdesk to process tickets and provide accountability, communication, and billing for services performed. Customer and Personal Service - Knowledge of principles and processes for providing customer service. At least 3 Years IT Helpdesk (Tier I/II) experience.

Experience in a service desk, scheduling, coordination, or operations role. We are looking for a highly organised and proactive Service Delivery Coordinator to manage the day‑to‑day flow of work across our engineering teams. This is a fast‑paced operational role suited to someone who thrives o

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst to enhance customer experience. Candidates should possess IT support experience, knowledge of ITIL, and a proactive approach to customer service.

A leading IT services provider is hiring a Service Desk Analyst in Essex to maintain reliable IT services.