Are you a business? Hire software sales candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
ML Ops Software Developer – Elite Quant Fund (£160,000 + Hybrid). We are working with an Elite Quant Fund who are seeking a highly motivated and talented ML Ops Software Developer with experience to join their elite team. Strong programming skills in python as a ML Ops Software Developer. If you ...
Flat structure, where engineers have autonomy to take ownership of their work and make architectural decisions from the get-go. Rapid career progression, this is an environment that values inquisitive and curious developers who are constantly looking to be challenged and upskilled by the best eng...
An exciting role has now been created for an Embedded Software Engineer to join one of UK’s fastest growing technology companies specialising in the emerging robotics and automation market. Joining a team of engineers with experience across a range of disciplines your focus will be to build maint...
Software Engineer / Developer (C#. As a Software Engineer you'll be embedded within a cross functional Agile development team. As a Software Engineer / Developer you will receive:. Software Engineer / Developer (C#. ...
Design and software implementation of subsystems that monitor, collect, process and save information about changes in IT infrastructure components, such as file storage, Active Directory, Windows servers, databases or network devices, taking into account high performance requirements. Work within...
Optimize software performance and its memory consumption. Purchasing required software and literature by employee’s request. ...
We are recruiting for a Leading AI Tech Platform who are looking for a Principle Software Engineer to join their team. ...
This is a great opportunity for an engineer with a passion for promoting high standards across an engineering org and who enjoys working on very high traffic, high scale products within a fast-paced, dynamic, collaborative working environment. Scalers is helping a leading, global SaaS payments co...
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Java17, Spring, AWS, Lambda, Jenkins, Postgres, DynamoDB, CloudWatch.London, Hybrid (2-days per week in office) .Up to £75k base salary, plus discretionary bonus.Evoke Talent has partnered with an exciting B2B Fintech Platform that is looking to grow its Java Development team.Our client services ...
PhD Software Developer (Computer Science). An exciting opportunity awaits highly skilled and passionate PhD Software Developer seeking to make a difference in the GreenTech sector with their advanced computer science knowledge. As a PhD Software Developer, work on a variety of projects alongside ...
This is a hybrid role, 2 days per week on site in London for an initial 12 months paying a day rate of £429 inside IR35.Strong written and verbal communication skills including ability to explain complex information with agile development Teams including the test design and defect reporting.Stron...
This fully remote position offers an exciting opportunity for individuals with strong career ambitions, as there is potential for growth into a lead or software manager role within the coming years. ...
An exciting opportunity for AI focussed software developers to join an excellent client's development team who are based in Brighton! The successful software developers will have some knowledge of AI whether it's commercial or from University and should be willing to work with a broad technical s...
Front-office Senior Software Engineer. ...
Job Title: Graduate Developer. My client is looking welcome a Graduate Developer into their highly skilled technical team, where they will be providing procurement solutions to clients. This is an excellent opportunity for a recent graduate who is passionate about software development and eager t...
We are looking for skilled back end focused software engineers with experience working with Java (or Kotlin) and Spring Boot, Kubernetes and AWS, who have experience working in a software on demand production environment. Principal Software Development Engineer. The business is 100% tech focused,...
Software Engineer – Hedge Fund. We are seeking a Software Developer to join a successful and growing front office team. You will work directly with and learn from quantitative researchers and engineers, including on projects related to business expansion into new asset classes and trading strateg...
In this role, you will be working with a cross-functional team of Frontend Developers, Data Engineers, Data scientists and DevOps Engineers to build secure, scalable and robust APIs to help operationalise clinical research applications. We are looking for a hands-on Backend Engineer who is profic...
They are currently looking for a Senior C++ Software engineer who ideally has experience within gaming or virtual reality. C++ Software Engineer Responsibilities:. C++ Software Engineer Experience:. Collaborate with other engineers and architects to develop highly scalable and secure systems. ......
Principal Engineer - Hybrid - London - Up to £180k base + Equity + Bonus. Looking for a Principal Engineer, need a "go to person" for Finance & Tech questions. This will be a nice mixture of leadership/hands-on responsibilities within their Engineering function, contributing to a broad range of f...
Lead Full Stack Software Developer. We are looking to recruit a Lead Ful Stack Software Developer for a technology driven organisation based in Brighton. Mentor and inspire a team of developers to deliver high-quality software solutions. Are you a Lead Developer with a knack for innovation and a ...
Struggling to find a REMOTE first working role where you can work with cutting edge tech in a cloud first environment? We are helping our FTSE100 client based in Cardiff to scale their development team with a Senior-level Software Engineer who wants to work within a collaborative team and can add...