Housing Solutions Officer Temp: London
21 days ago
London
Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team.This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions.Salary: £22-23 PAYELine Management: NoneWorking Pattern: Hybrid (Minimum 3 days office-based)Role OverviewThe Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: • Housing Act 1996 (Part VII as amended), • Homelessness Reduction Act 2017, • The Homelessness Code of Guidance, • Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation.Key ResponsibilitiesHousing Advice & Prevention, • Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication., • Conduct comprehensive housing options interviews in a person-centred manner., • Create, implement and review Personal Housing Plans., • Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives.Statutory Homelessness Decision Making, • Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended)., • Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate., • Accept, refuse or discharge duties in line with legislation, guidance and case law., • Issue fully reasoned and legally compliant decision letters within statutory timescales.Case & Caseload Management, • Proactively manage a varied caseload through continuous assessment and review., • Ensure accurate and timely case recording across all relevant systems., • Maintain detailed file notes and ensure statutory notifications are issued correctly.Temporary Accommodation & Affordability, • Undertake affordability assessments., • Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations.Housing Register & Allocations, • Assess applications to join the housing register., • Verify evidence and determine priority in accordance with the allocations scheme.Safeguarding & Risk Management, • Carry out safeguarding and risk assessments for vulnerable applicants., • Escalate concerns in line with child and adult protection procedures.Legal & Review Work, • Assist with statutory reviews under the Housing Act 1996., • Support responses to legal challenges including County Court appeals and Judicial Reviews., • Liaise with Legal Services and attend court where required.Partnership Working, • Work collaboratively with internal departments and external partners., • Refer cases to appropriate agencies and attend case conferences as necessary., • Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected.About YouWe are seeking a driven and technically competent housing professional with:, • Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017., • Experience assessing and determining homelessness applications., • Ability to interpret and apply complex legislation and case law., • Experience managing a demanding caseload with minimal supervision., • Strong written skills with the ability to draft legally defensible decision letters., • Confidence in conducting interviews and making evidence-based decisions., • Experience working within a performance-driven environment., • Excellent partnership and stakeholder engagement skills.Core Competencies, • Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions., • Critical thinking: Evidence-based decision-making using analytical reasoning., • Creativity: Applying innovative approaches to prevent homelessness and improve outcomes., • People-focused approach: Strong interpersonal capability and collaborative working style., • Emotional intelligence: Managing sensitive conversations with empathy and professionalism., • Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations., • Negotiation: Influencing outcomes with landlords, partners and stakeholders., • Service excellence: Commitment to delivering high standards of customer care., • Cognitive flexibility: Ability to adapt to legislative change and service transformation.Why Apply?This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes.Apply now for the Housing Solutions role.