Office Admin Assistant/Billing
1 day ago
Sterling
Job DescriptionSalary: Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for an office admin assistant/billing. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies. Visit our success-stories Essential Duties and Responsibilities: The goal of the qualified Office Admin Assistant is to perform various duties including but not limited to: • Respond to client inquiries (sales and billing), • Interact with customers via webinar, phone and email, • Assist with inbound and outbound calls, • Be a key point of contact for subscription renewals, • Monitor and track daily, weekly and monthly billing, • Fully understand clients digital journeys, boost conversion, retention and customer delight, • Fully understand and own Mvix billing system:, • Prepare and send invoices to clients, • Identify and improve billing gaps, • Identify and improve churn, • Create estimates / proposals for existing clients who are looking for additional products from us, • Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones, • Followup with clients on the status of those proposals, • Assist the sales team, as needed, • Create Orders, Invoices and ensure timely payment from clients, • Generate and maintain reports and analytics What does it take to be an OAA at Mvix? • Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment., • Proven accounting experience withstrong mathematical skillsis a PLUS, • Strong customer service and time management skills, • Understanding of basic principles of finance, accounting and inside sales, • Superb time management and detail orientation, • Client Interaction, • Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions., • Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements., • Team player mentality, • Competitive Spirit, • Associates degree or equivalent, • Experience in accounts receivable (or accounts payable), • Mon-Fri, 8 hour working shift with 1hr off-the-clock lunch break Benefits include: • generous PTO, sick leave and holidays, • health and dental insurance, • ongoing certification opportunities, • competitive 401k match, • flexible hours (no weekend/overnight shifts), • gym membership reimbursement, • company-funded professional development, • life insurance, • short-term disability insurance, • tenure bonus (5yr & 10yr) We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.