Assistant Spa Manager
hace 12 días
Atlanta
Full-timeDescription Position Summary Our Assistant Spa Managers are our future leaders! They assist the Manager in driving sales and overseeing the execution/implementation of key business initiatives for the many instances the Assistant Spa Manager is the Manager on Duty and will need to provide the same leadership as the Spa Manager. They will greet and engage our customers and provide excellent floor leadership skills. They assist in leading the day-to-day activities of our spa to ensure our customers are consistently treated to an impeccable customer service experience and that the operations run smoothly and efficiently. Assistant Managers will open and close the spa and also work with the Spa Manager to create a work schedule that ensures our Service/Treatment Specialists are scheduled in accordance with the needs of the business Schedule flexibility is key; this position is based in an airport and will require availability to work varied shifts (beginning before 8:00am and ending after 8:00pm) Holidays and weekends. Customer Experience • Assist Spa Leadership team in creating an outstanding experience for the customer (i.e. pampered to perfection customers are greeted in a professional friendly and timely manner), • Provide best in class customer service by greeting and assisting customers and excellent floor leadership skillsown and manage the sales floor:, • Protect employees and customers by providing a safe and clean spa environment., • Direct and supervise employees engaged in delivering best in class services for our customers., • Assist Spa Manager to maximize results through selling maintaining and covering zones, • Assist Store Manager in the selection and on-boarding of your team, • Keep employees motivated and working as a team making sure each member of their staff understands company policies and guidelines., • Maintain operations by coordinating and enforcing program operational and Human Resources policies and procedures; and presenting corrective actions to Spa Manager., • Ensure adherence to local licensing board rules and regulations., • Open and close the Spa. (Including but not limited to reconciling the register transfers inventory audits and spa execution audits), • Ensure availability of merchandise and services by maintaining appropriate inventory levels., • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies., • A minimum 3 years management experience in spa retail hospitality wellness airport or beauty industry, • Strong organizational qualities and confidence with sound communication and customer service skills., • Previous experience in recruiting training and motivating commission based staff members., • Must have the ability to understand and analyze business KPIs, • Must be able to lift push or pull up to 35 pounds; and stand and or walk up to 10 hours per day. Bachelors degree or equivalent years experience. Key Competencies • Decision making, • Leadership, • Results driven, • Integrity, • Quality, • Productivity, • Dependability, • Customer Focus, • Teamwork, • AdaptabilitySalary Description$45000 - $55000/year Required Experience: Manager Key Skills Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 45000 - 55000