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Job Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Clinical Support Specialist (Northeast Region) has a central role in communicating with our patients through phone, chat, or email to provide timely assistance on issues that could arise in a patient's care journey, from issues including appointment scheduling, locating pharmacies to fill prescriptions to technology support issues. This role is a key collaborator with our medical and behavioral health clinicians. Location: Remote Schedule Options: Full time (40 hrs) * Monday- Friday 9:00 AM- 5:30 PM EST * Monday- Friday 10:45 AM–7:15 PM EST Target Pay: $20.75 per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays, • 100% Employer Paid Medical, Dental, and Vision Insurance, • Employer Paid STD & LTD, • 401k, • Serve as key point-of-contact for patients through their treatment and recovery process., • Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise., • Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided., • Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app., • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care., • Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support., • 1-2 years related experience., • Medical experience required (ex. Medical Assistant, Pharmacy Tech etc.), • Bilingual Spanish preferable, but not required., • Prior experience in a high-volume, innovative contact center or care delivery environment (e.g., 80+ dials per day)., • Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email., • Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issues., • Collaborative, data-driven team player with openness to receive and provide constructive feedback focused on continuous improvement., • Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites). #LIRemote #zr Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: * All official communication from our recruiting team will come from an @bicyclehealth.com email address. * We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. * We will never request your Social Security number or banking information before an offer of employment is made. * We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to . About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job DescriptionCompany Description At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet. We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it. We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated team of about 50 employees and a strong growth trajectory, we’re building a company – and a culture – grounded in performance, integrity, and continuous improvement. Job Description We’re looking for a passionate, product-oriented Customer Experience Specialist in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our customers. With a focus on anticipating customer needs, you’ll partner with internal and external teams to solve problems and deliver top-notch service at all customer touch points. This is an early- to mid-career position reporting to the Customer Experience Lead and working closely with the marketing, product, and enterprise teams to provide unparalleled customer support. Want to learn about our gear? Watch our Workwear as a System video. () This is a full-time nonexempt (hourly) position requiring an in-office presence at our headquarters in Denver, Colorado at least one week per month, with the option to work remotely based on business needs. ROLE & RESPONSIBILITIES * Make their day: Create stellar interactions with our customers by enthusiastically responding to tickets, chats, and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk’s promise of industry-leading customer service. * Own it: Delight your customers by proactively managing returns, exchanges, and order fulfillment on the direct-to-consumer side of the business. Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed. * Collaborate: Identify friction points in your day-to-day work and partner with coworkers, vendors, and business partners to streamline and improve the tools and processes that impact the customer journey. * Bring it home: Share customer feedback with our marketing, sales, product, and operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers’ experiences. Qualifications Must Have • 1 year experience in Customer Service or Customer Experience, • Inbound phone call handing experience, • Experience with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk)., • Proficient with Mac OS and Google Workspace (Docs, Sheets, Drive), • Experience in ecommerce or with a direct-to-consumer (DTC) brand, • Familiarity with Shopify, NetSuite, Slack, Yotpo, and Loop (return software), • Experience with apparel, uniform, or outdoor products, • Familiar with KPIs and metric-based customer service objectives, • Candidates must be able to work in our Denver office a minimum of one week per month, • Candidates must be able to work a 40-hour schedule that meets the needs of our customer and business. Our hours of operation are: Monday-Friday 7:00 AM - 6:00 PM & Weekends from 9:00 AM - 4:00 PM Additional Information TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to: • Employer-paid medical (HDHP & PPO options) and dental plans, • Optional vision, pet, accident, cancer, critical illness, and hospitalization insurance, • Company-sponsored life, AD&D, short-term disability, and long-term disability coverage, • Affordable coverage for dependents and domestic partners, • HSA with monthly employer contribution, • FSA, dependent care, and commuter spending accounts, • Employee Assistance Program (free mental health, financial, and legal counseling), • Professional development reimbursement program, • Volunteer and community-building opportunities, • 401(k) with company match, • Monthly hybrid work stipend, • Hybrid working schedule (with great snacks!), • Annual performance bonus, • Unlimited PTO policy and paid company holidays, • Free workwear for you and discounts for friends and family! Salary Range: $22.00 - $24.00 per hour base pay + bonus Applications for this role are expected to be accepted through April 10, 2026 TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.

Job Description:\n\nThis is a general posting for the 26/27 SY. Exact placement will be determined as we identify campus need. About the Assistant Principal of Culture Role: As an Assistant Principal of Culture, your primary role is to build systems and structures that create the conditions and campus community to drive exceptional student experience and academic outcomes that equip all students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world. APs of Culture are expected to lead and manage the proactive, positive systems that create joyful, rigorous, identity-affirming schools (for example, whole school Positive Behavior Intervention and Supports) and coordinate responsive systems aligned with our values. They partner with the principal to lead behavior and culture, and they are expected to cultivate a participatory, achievement-focused, and outcomes-driven school culture that honors the multi-faceted identities of our students. In support of the mission, vision, values, and strategic plan of KIPP Colorado, the Assistant Principal of Culture is responsible for leading and building capacity of all teachers and teacher leaders (especially Grade Level Chairs) to implement and continuously develop excellent classroom communities, a strong focus on learning and continuous improvement, and a culture of consistent and high expectations with a focus on restorative practices. The Assistant Principal of Culture partners with Assistant Principals of Instruction, the Principal, and the leadership team to develop teacher skills in best practices for classroom management and to implement school-wide expectations. They create and oversee co curricular activities that bridge culture, community, and academics and foster caregiver and community engagement. The Assistant Principal of Culture reports to the Principal and sits on the school leadership team. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn Assume personal responsibility for student achievement Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelinesProvide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students)Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.)Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc. Meet professional obligations including and not limited to meeting deadlines and honoring schedules Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar) Maintain strong attendance each day and be on time to all responsibilitiesCollaborate with colleagues and seek feedback in the spirit of continuous improvement Reflect on professional practices to meet individual professional development goals Actively participate in professional development, grade level, and department meetingsActively engage and implement in all school-wide and Org wide professional developmentServe as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiativesShare candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for studentsAssist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirementsKnow that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) How We Work: The Assistant Principal works in close partnership with the Home Office to create a cohesive, coherent experience for our students and families and to realize the goals and priorities of our Strategic Plan. This includes (but is not limited to): Aligning core work in their functional area to KIPP Colorado’s organizational vision, mission, strategy, priorities and scorecardInvesting in and leading change management as we shift operating models and increase organizational alignment across KIPP Colorado Partnering deeply with the Home Office Team to execute strategy (including priorities and initiatives) and develop staff Building context and sharing context to ensure alignment of campus-based work with broader vision and strategy Implementing and progress monitoring organizational priorities and initiatives at the campus level Championing and stewarding KIPP Colorado’s vision, values, RIDE Commitments, and strategy Providing input and insight to shape organizational strategy, including priorities, initiatives, and implementation Campus Community and Culture LeadershipLead the development of processes and protocols for enhancing school culture In some cases, Assistant Principals of Culture may manage and coach Deans of Culture and oversee the efficacy of their management and development of culture systems and implementation Determine when and how to modify rituals, systems and practices for the overall betterment of the schoolWhere applicable, manage, evaluate, develop, and coach Deans of Culture and Restorative Practices Coordinators (or equivalent) Manage and oversee Grade Level Chairs; support them in school-wide systems alignment, MTSS implementation, development, data analysis, and planning and running team meetingsOversee and ensure accountable implementation of school-wide systems, including duties, PBIS, MTSS, and classroom behavior systems Evaluate whole school performance data to make holistic as well as individual recommendations for improving school-wide cultural practices, with specific attention to supporting Multilingual Learners and Students with Disabilities (especially those with Behavior Intervention Plans) Partner with AP of Instruction and Deans of Instruction to ensure consistent implementation of whole-school systems and coaching / support for staff Oversee consistent implementation and upholding of cultural expectations Manage Grade Level Chairs’ implementation of grade level and school-wide culture plansDevelop teachers’ capacity with classroom management and student culture knowledge, skills, and mindsetsSupport teachers with student accountability and discipline matters, including coordinating and facilitating student-teacher interventions and parent-teacher-student interventions.Co-manage and co-lead the school’s summer orientation sessionsManage responses to parent concerns not resolved at the teacher or Grade Level Chair Level, especially associated with concerns about behavior, classroom culture, or discipline policies School OperationsManage academic and cultural programming in all designated grade levelsCoordinate all logistics and planning for end-of-year trips and quarterly team and family trips, including planning and implementing trip preparations throughout the yearManage Summer School (if applicable)Co-plan and lead all Data DaysCo-manage Detention (or equivalent) with the Leadership TeamCo-manage duties (arrival, dismissal, hallway transitions, lunch, recess) Lunch Duty with the Leadership TeamCo-lead Saturday School with the Leadership Team (if applicable) Family EngagementWorks with Family Engagement Coordinator (FEC) or campus equivalent on events to include, educate, and build relationships with families and studentsWorks with Family Engagement Coordinator (FEC) or campus equivalent to oversee family classesSupports and leads Culture Leadership Team and teachers with student of concern parent meetingsAttends all parent/family engagement meetings (such as Cafecito or CSC)Create systems to monitor and respond to family communication in IC behavior and conference tab usage by teachers Student Identity Development & Culturally Responsive TeachingCollaborate with Principal and Instructional Leaders to create, design, and execute e professional development to teachers on culturally sustaining and culturally responsive teachingCreates and plans events to celebrate and promote diversity, including but not limited to cultural celebrations (AAPI Month, Women’s History Month, Hispanic Heritage Month, Black History Month)Work with Principal, APO on ensuring visual culture reflects culture priorities, student and family identities, and strategic plan Student CultureCoaches classroom teachers in strong behavior and culture practices to enable rigorous and engaging academic instruction to thriveWork with student leaders and staff to ensure a school culture where we are recognizing and celebrating excellence Develops and maintains school-wide culture systemsOversees monthly culture walkthroughs with leadership team Assist with student behavior infractions when they occur, and lead the school in setting up and maintaining system for implementing effective restorative practices Work with the Assistant Principal of Operations to plan and execute student opportunities, including: field trips, student conferences, student leadership opportunities, and summer programs for students (in collaboration with KIPP Forward staff)Set goals and progress monitors teacher effectiveness with upholding consistent culture and systems through quarterly culture walkthroughsDevelop and oversee the culture teamOversee PBIS, restorative justice and discipline programming and data monitoringOversees whole school culture plan Student Leadership DevelopmentCreate a vision and design a plan for developmentally appropriate and values-aligned student voice and leadership Work with student leaders to create systems and structures that promote student voice, agency, and leadership opportunitiesWork with staff and students to ensure our students are gaining the professional skills and knowledge to be successful at any college and in any careerCoordinate and progress monitor non-academic activities such as overseeing after-school clubs and co-curricular opportunitiesIn collaboration with KIPP Forward, build partnerships with external entities that will provide growth and leadership opportunities for our studentsWork with students, families, and teachers to help students successfully apply to external opportunities Restorative PracticesDesigns and oversees delivery of restorative practices, anchored in Positive Behavior Interventions and SupportsEnsures restorative practices are utilized with fidelity, including providing development and coaching for all campus-based staff Ensures constant oversight of the schools climate in regards to the of the use of restorative practices Student Discipline Policies and Practices Oversees planning and execution of parent meetings addressing behavioral concerns and disciplinary incidentsOversees and reviews all threat assessments conducted in response to major behavior eventsCreates and oversees implementation of Safety Plans written for students as a result of major behavior eventsOversees Title IX’s and incidents of harassmentOversees ISS/OSS discipline practices and data collection Advisory CoordinationCreate a vision and design a plan for advisory instruction in collaboration with grade level chairsWork with teachers and school leaders to develop a scope and sequence for advisory curriculumWork with grade level leads and appropriate Home Office Team Members to create an advisory curriculum and resources Supporting All Learners Partner with AP of Special Services to ensure effective, equitable, and excellent implementation of all Behavior Intervention Plans and behavior MTSS systems Support and coordinate MTSS implementation at grade levels MTSS Chair with fidelity checks, progress checks, support in interventions, identifying gaps Additional ResponsibilitiesParticipate in active presence and strategic supervision and monitoring to ensure student safety and engagement in rigorous learningComplete MLE coursework and certification requirements (required for most roles) Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for studentsEnforce positive behavior systems and monitor behavior data Attend designated school functions outside of school h

Job DescriptionDescription: The Customer Success Representative serves as the frontline representative for Autowash. They handle customer calls, texts, chat inquiries, and other omni-channel systems while following structured logic flows and scripts. Their primary function is to help customers quickly while providing accurate solutions and information. Representatives support customers using automated tools and ensuring every customer interaction is documented cleanly and consistently. • Respond to incoming SMS, text, and phone calls., • Use approved scripts, logic flows, and troubleshooting guides., • Provide friendly, concise, and accurate information., • Resolve common issues independently (billing updates, app setup, access issues)., • Identify when to escalate complex cases to Team Leads or Operations., • Trigger next-step cadences when appropriate., • Properly tag all conversations (intent + outcome)., • Document customer concerns and resolutions with clarity., • Maintain data accuracy for CRM and reporting., • Use AI responses as intended., • Override AI only when needed or when escalation is required., • Report system issues or script gaps., • Completes outbound calls and texts for support, usage follow-ups, billing issues, and membership updates and sales., • Helps customers set up their membership correctly, • Provides simple explanations of plan options to guide customers to the right fit., • Supports churn prevention through quick troubleshooting., • Regularly required to sit, walk, stand, bend, and/or lift, • Regularly required to talk or listen., • Regularly required to use a computer, computer screen and type., • Computer skills required: Microsoft Office, Social Networking, Email communication, • Minimum Desired Education: Some college, (communications, marketing or business preferred), • Minimum Desired Experience: 1 year, • Preferred Experience: customer service, marketing, or administrative work preferred, • Professional Associations: none

Job Description Amaze Health delivers concierge-style virtual care that feels like having a trusted “doctor friend” on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time. Amaze is seeking a compassionate and skilled Patient Advocate to join our dedicated team at our Denver office. We welcome professionals who are driven by empathy, continuous learning, and delivering patient-first solutions while working collaboratively in our dynamic office environment. As a Patient Advocate, you guide patients through the twists and turns of the healthcare system, making complex insurance and care processes clear, accessible, and less stressful every step of the way. This role is perfect for someone who finds purpose in helping others navigate complex systems, enjoys meaningful connections, and thrives in a collaborative, office-based environment. Responsibilities • Make insurance understandable: Explain insurance coverage and costs in everyday language., • Denials and appeals: Support patients through denials and appeals, managing paperwork and updates., • Referrals: Coordinate referrals and prior authorizations for smooth access to care., • Collaborate as a team: Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient issues., • Experience: At least 4 years working in a hospital or health insurance setting with direct experience in insurance processes, including financial counseling, patient financial services, and insurance follow-up., • Certification: Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred., • Education: High school diploma or equivalent required; Associate’s degree preferred., • Language: Bilingual (Spanish/English) strongly preferred., • Key Attribute: Tech-savvy and confident, with excellent communication skills to explain details clearly and calmly in a fast-paced office environment., • Workspace: Ability to maintain a professional, focused environment and manage sensitive information with care., • An inclusive, team-driven culture where your voice is valued and collaboration is the norm., • Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations., • A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments., • A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan., • Pay range for this position is $58,000 – $75,000 annually. If you’re ready to help patients overcome obstacles and simplify the healthcare journey, we’d love to meet you. Join us and see the difference you can make—one conversation at a time.

Job Description:\n\nThis is a general posting for the 26/27 SY. Exact placement will be determined as we identify campus need. About the Assistant Principal of Instruction Role: As an Assistant Principal of Instruction, your primary role is to manage, develop, and coach teachers to drive exceptional student experience and academic outcomes that equip all students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world. In support of the mission, vision, values, and strategic plan of KIPP Colorado, the Assistant Principal is responsible for leading and building capacity of all teachers to implement and continuously develop exceptional instruction, a strong focus on results and continuous improvement, and a culture of consistent and high expectations. The Assistant Principal works from the belief that excellent schools develop and sustain the capacity for teachers to lead and take ownership of their classroom, grade level, and school’s success. KIPP Colorado Assistant Principals invest in leading and developing teacher leaders and teachers to create a culture of belonging and academic excellence that supports the realization of our graduate profile for ALL students: 21st century readiness, emotional intelligence, and direction. The API reports to the Principal. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn Assume personal responsibility for student achievement Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelinesProvide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students)Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.)Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc. Meet professional obligations including and not limited to meeting deadlines and honoring schedules Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar) Maintain strong attendance each day and be on time to all responsibilitiesCollaborate with colleagues and seek feedback in the spirit of continuous improvement Reflect on professional practices to meet individual professional development goals Actively participate in professional development, grade level, and department meetingsActively engage and implement in all school-wide and Org wide professional developmentServe as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiativesShare candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for studentsAssist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirementsKnow that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) How We Work: The Assistant Principal works in close partnership with the Home Office to create a cohesive, coherent experience for our students and families and to realize the goals and priorities of our Strategic Plan. This includes (but is not limited to): Aligning core work in their functional area to KIPP Colorado’s organizational vision, mission, strategy, priorities and scorecardInvesting in and leading change management as we shift operating models and increase organizational alignment across KIPP Colorado Partnering deeply with the Home Office Team to execute strategy (including priorities and initiatives) and develop staff Building context and sharing context to ensure alignment of campus-based work with broader vision and strategy Implementing and progress monitoring organizational priorities and initiatives at the campus level Championing and stewarding KIPP Colorado’s vision, values, RIDE Commitments, and strategy Providing input and insight to shape organizational strategy, including priorities, initiatives, and implementation Instructional LeadershipManage a cohort of teachers (typically between 9 and 12 teachers) to achieve KIPP Colorado’s strategic plan scorecard and the aligned campus-based goalsIn some cases, APIs may manage and coach Deans of Instruction and oversee the efficacy of their management and development of teachers on their caseload Provide continuous coaching and evaluation for all teachers on their caseload through regular observation, coaching, development, and support Support the development teachers and realization of student achievement goals through frequent and consistent coaching protocols, including lesson/unit internalization, observation-feedback, and review of and action planning from student work and student data Perform mid-year and end-of-year performance reviews of a cohort of teachersCollaborate with the Principal and Instructional Leadership Team to design, plan, and implement teacher professional development, including coordination of action research collaboratives and whole-staff professional development sessionsBuild and develop own and all staff’s capacity to support learning for all students, including an understanding of and ability to implement well: IEPs, 504 Plans, ALPs, BIPs, best practices in academic and behavioral intervention, strategies for multilingual learners, and universal design Curriculum & Assessment LeadershipManage and oversee Department Chairs; support them in curriculum alignment, development, data analysis, and planning and running team meetingsOversee and ensure accountable implementation of assessment design and data analysis; accountable forms of assessment include daily, weekly, module or unit exams, interim assessments, and summative or “North Star” assessmentsEvaluate whole school performance data to make holistic as well as individual recommendations for improving school-wide instructional practices, with specific attention to supporting Multilingual Learners and Students with DisabilitiesServe as Site Assessment Leader for one or more major assessments (for example: TS-Gold, CMAS, P/SAT, ACCESS, iReady Diagnostics, CIAs, ANet, Interims, etc.), and facilitate effective execution of major assessments, standardized unit assessments, and other assessment operations and analysisMonitor progress to ensure 100% of students are assessed Execute assessment administration aligned with all state and local guidelines, including the KIPP Colorado Assessment Playbook Campus Community and Culture LeadershipAdvise Principal on processes and protocols for enhancing school culture and determine when and how to modify rituals, systems and practices for the overall betterment of the schoolPartner with AP of Culture and Deans of Culture to ensure consistent implementation of whole-school systems and coaching / support for staff Oversee consistent implementation and upholding of cultural expectations, especially in the classrooms of teachers directly managed Develop teachers’ capacity with classroom management and student culture knowledge, skills, and mindsetsSupport teachers with student accountability and discipline matters, including coordinating and facilitating student-teacher interventions and parent-teacher-student interventionsCo-manage and co-lead the school’s summer orientation sessionsManage responses to parent concerns not resolved at the teacher or Department Chair Level, especially associated with concerns about curriculum, instruction, or grading School OperationsManage academic and cultural programming in all designated grade levelsManage Summer School (if applicable)Co-plan and lead all Data DaysCo-manage Detention (or equivalent) with the Leadership TeamCo-manage duties (arrival, dismissal, hallway transitions, lunch, recess) with the Leadership TeamCo-lead Saturday School with the Leadership Team (if applicable) Additional ResponsibilitiesParticipate in active presence and strategic supervision and monitoring to ensure student safety and engagement in rigorous learningComplete MLE coursework and certification requirements (required for most roles) Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for studentsEnforce positive behavior systems and monitor behavior data Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.)Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening eventsDevelop strong relationships with the families of students through home visits, participation in school events and phone calls homeCommunicate regularly with families about academic progress and behaviorParticipate in daily duties (i.e. breakfast, lunch, dismissal) to support school operationsMaintain accurate records, grade books, and data tracking systemsAssist with both student and staff recruitment Role Level Specifics, Scope of Work, and Level of ResponsibilityFor more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role: Bachelor's degree (required)Spanish bilingual (preferred)At least 5-7 years of relevant and aligned experience (required)At least 4 years of K-12 teaching experience and/or a strong record of helping underserved students achieve academic success (required) Past experience (2 years) of leading adults in a school environment (assistant principal, instructional coach, grade level chair, etc) (required) A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required) Outstanding organizational skills and high attention to detail; outstanding written and oral communication skillsAbility to manage the ambiguity and multiple priorities inherent in an entrepreneurial environmentProactive problem solver who demonstrates initiative and teamworkStrong work ethic coupled with an enthusiastic and passionate approach to one’s workMulti-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellenceHigh level of detail orientation and sound excellent organizational skillsStrong communication, feedback and facilitation skillsStrong analytical and problem-solving skillsArticulate, professional demeanor with strong self-confidence and initiativeEntrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environmentDemonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detailStrong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational linesPassionate commitment to KIPP Colorado mission and to high standards of excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following:Competitive Market Salary: Starting salary for this role begins at $91,800 and is commensurate with experiencePlease submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishmentsExcellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO) Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO) All employees receive summer break through an organization-wide closure, based on work location and positionAccess to parental and medical leave: includes 6 weeks paid

Job DescriptionThis is a general posting for the 26/27 SY. Exact placement will be determined as we identify campus need. About the Assistant Principal of Operations Role: The Assistant Principal of Operations (APO) is a school-based leadership position, reporting to the Principal and accountable to the Director of Regional Operations, overseeing all operational functions required to run an efficient, thriving school. This individual will work to create a shared vision and lead the implementation and execution of clear operational systems focused on fulfilling the needs of students, families and school community stakeholders. The APO will also serve as the key liaison for the school with the regional operations, finance, human resources, data, advocacy/community engagement, development departments and external partners. The APO reports to the Principal. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. (APO) is a school-based leadership position, reporting to the Principal and accountable to the Director of Regional Operations, overseeing all operational functions required to run an efficient, thriving school. This individual will work to create a shared vision and lead the implementation and execution of clear operational systems focused on fulfilling the needs of students, families and school community stakeholders What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Develop, monitor and manage all daily operational systems. Systems include and are not limited to:, • Transportation, • Food Services, • Facilities, • Nursing, • Time Off Management, • Coverage and Guest Teachers, • Staff Duties, • Campus Schedule, • Audits and adjusts key operational systems to ensure routine effectiveness, • Ensure the front office runs safely and effectively, • Maintain positive and productive relationships with key stakeholders including Denver Public Schools partners and outside providers or vendors, • Meet as needed with DPS providers such as Facilities Manager, Kitchen Manager and Nurse, • Maintains project plans for all events and operational projects to ensure the operations team is working 4-6 weeks out in alignment with campus arc of the year, • Align with the Principal on project and event vision, scope and outcomes, • Manage Dean of Operations to ensure deadlines for all events and projects are met, • Lead project management for larger scope work such as enrollment, standardized testing and annual planning, • Develop systems to ensure compliance on all safety systems and emergency operations plans, • Serve as the lead of the school Emergency Team, • Ensure campus meets drill requirements according to deadlines and drill criteria, • Ensure accurate documentation for 100% of health needs and medications with the DPS provided nurse, • Serve as the budget manager (Principal is owner) for the campus and align with the Principal on all budget decisions, • Manage and monitor campus purchasing system in alignment with KIPP Colorado Fiscal policies, • Meet all required purchasing approvals and fiscal policies, • Manage and monitor weekly credit card, bank deposit and invoice reconciliation, • Develop and implement campus communication systems in alignment with the Principal, • Ensure family communication is consistent, clear and customer service oriented, • Ensures campus calendars are accurate, updated and available to staff and families, • Drive results to meet 100% enrollment by the first day of school and through October Count, • Own and drive all campus student enrollment and recruitment efforts in alignment with the Director of Regional Operations and Denver Public Schools, • Manage and monitor attendance data from the Operations team, • Understand and manage Infinite Campus systems for all operational tasks, • Ensure 100% of students are accurately rosters and schedules in Infinite Campus, • Ensure that annual deadlines for scheduling and student information systems are met, • Support KIPP Colorado Tech team systems for student devices, • Manage and coach Campus Operations team (Dean of Operations, Operations Coordinator etc), • Serve as an active member of the campus leadership team, • Support leadership team priorities and decisions, • Own and drive operational results for the campus, • Drive operational training and professional development for campus inclusive of leadership team, • Participate in active presence and strategic supervision and monitoring to ensure student safety and engagement in rigorous learning, • Enforce positive behavior systems, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties, chaperone field trips, • Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • For more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required), • Spanish bilingual (preferred), • At least 5-7 years of relevant and aligned experience (required), • At least 4 years of K-12 teaching experience and/or a strong record of helping underserved students achieve academic success (required), • Past experience (2 years) of leading adults in a school environment (assistant principal, instructional coach, grade level chair, etc) (required), • A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Articulate, professional demeanor with strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission and to high standards of excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $91,800 and is commensurate with experience, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to

Job Description POSITION OVERVIEW FRONTSTEPS, the leader in HOA software, is seeking a highly motivated and tenacious Customer Support Tier II - Caliber specialist to join our team in Denver, CO. This is a career-track role for individuals who find genuine fulfillment in diagnosing and resolving backend platform functionality issues for our customers using our industry-leading Caliber Accounting platform. The core of this role is not writing code, but masterful problem resolution. You will be the "go-to" resource responsible for resolving backend product issues by expertly leveraging our internal knowledge base, established documentation, and collaborative team resources. We are looking for individuals who view customer support as a competitive sport—solving the problem quickly, documenting the outcome thoroughly, and moving on to the next challenge. Location: This is a full-time, in-office position based out of our Denver, CO headquarters. ESSENTIAL FUNCTIONS & RESOLUTION FOCUS • Promptly respond to and manage high-priority customer inquiries via phone, email, and chat platforms, focusing on resolving backend issues related to our accounting platform., • Systematically address client issues by gathering data, analyzing needs, researching resolutions using established documentation and internal knowledge, and selecting and implementing the best solution., • Triage, assign, and accurately escalate complex or unresolved cases to the appropriate engineering or product team members, providing flawless documentation of all troubleshooting steps., • Perform necessary data lookups for troubleshooting backend product issues (including basic SQL usage) to support resolution and regulatory compliance., • Submit detailed and accurate software bug documentation using our tracking system (e.g., Visual Studio Team Services ticket creation)., • Work closely with partner vendors and cross-functional teams to resolve integration issues and support the broader FRONTSTEPS product suite., • Actively create, update, and maintain internal and customer-facing training documentation and knowledge resources. Required Mindset: • Demonstrated competitive drive to quickly and thoroughly resolve complex customer issues rather than relying on others to fix the problem., • Excellent troubleshooting skills, specifically the ability to diagnose, document, and reproduce complex issues using internal documentation and the knowledge base as primary tools., • Ability to handle escalated cases with a high sense of urgency and relentless follow-through., • 3+ years in a Customer Service/Support setting for a Software-as-a-Service (SaaS) company. Prior experience supporting Accounting or Payments products is highly preferred., • Ability to think globally about different interacting systems and provide creative solutions to problems within established processes., • Strong writing skills and excellent phone etiquette to communicate complex technical information clearly to non-technical customers., • Comfortable supporting software both remotely and directly. Basic SQL proficiency is required to perform data lookups and troubleshooting; however, this is a support role, not an engineering role. Benefits for Full Time roles include the following: · Medical, Dental, and Vision · Company-sponsored Life Insurance · Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance · FSA/HSA · Paid Time Off · Sick Time · Paid covered employee parking · 401k match FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Powered by JazzHR DE10cBFhTw

Job DescriptionDescription Job Title: Customer Service Representative Location: Denver, CO Department: Customer Support Reports to: Customer Service Manager We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is someone who is compassionate, patient, and enjoys working in a fast-paced environment. Key Responsibilities • Handle inbound and outbound customer interactions via phone, email, chat, or social media channels., • Assist customers with inquiries related to products, services, order status, billing, and account information., • Accurately document customer interactions and maintain detailed records of inquiries and resolutions., • Process orders, returns, and refunds as necessary., • Provide customers with information on products, promotions, and company policies., • Maintain a thorough understanding of company products, services, and policies to provide accurate information., • Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rates., • High school diploma or equivalent; associate’s or bachelor’s degree preferred., • Strong communication skills (both verbal and written)., • Proficiency in using customer service software and databases., • Ability to multitask, prioritize, and manage time effectively., • Problem-solving skills with a focus on customer satisfaction., • Health, dental, and vision insurance, • Paid time off (PTO) and holidays, • Retirement plan options (e.g., 401(k)), • Professional development opportunities, • Wellness programs

Job Description SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to: Foster a culture of innovative and out of the box thinking: We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback. Invest in our Resources Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company. Provide solutions that are in the best interest of the customer and improve their strategic posture We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered. Give thoughtful considerations to our actions and their affects We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions. Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful candidate will be able to provide support to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other customer service type issues. Calls that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email communication. This is a full-time position located in Lakewood, CO. Roles and responsibilities include: JOB RESPONSIBILITIES Staff will provide USGS Online Support. Public and business partners make contact through phone, email, and fax to get sales support for USGS products and Park Passes. This support includes inputting orders, answering questions about making orders, tracking orders, research and document return issues and provide return instructions, and other sales type questions. Technicians working Online Sales support are expected to be knowledgeable in USGS products and provide immediate support to customers. Provide Call Center and Customer Service support for the Product Sales and Park Pass Program. The call center will receive calls on three different call queues. Park Passes, Order Enter (Map Sales), and Business Partners. Support will be provided to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls/Chats that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email. Routine Duties/Job Requirements: • High school or general equivalency diploma, • 1-2 years' Experience in customer service, • Proficient with computers and software such as Microsoft Office, • Excellent written and verbal communication abilities and interpersonal skills, • Exemplary customer service skills, • Online Chat using USGS chat tools, • Ability to use tools and reports from the inventory system to answer customer questions. Reports include open orders, credit blocks, open deliveries, incomplete orders, and open invoices., • Ability to handle demanding customers with patience and professionalism, • Able to thrive in a fast-paced environment., • As time permits, Staff can help with other activities including processing Park Pass requests that were mailed in through the United States Postal Service (USPS)Salary and Benefits 42k Based on years of experience and qualifications. This position includes health care, retirement benefits, Company paid time and vacation days, as well as 11 paid Government holidays. SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

Job Description:\n\nThis is a general posting for the 26/27 SY. Exact placement will be determined as we identify campus need. About the Assistant Principal of Special Services Role: The Assistant Principal of Special Services reports to the Principal and is a member of the Campus Leadership Team. In support of the mission of KIPP Colorado, the Assistant Principal of Special Services is responsible for leading and building capacity in academic leaders and teachers to implement and continuously develop exceptional instruction, a strong focus on results and continuous improvement, and a culture of consistent and high expectations. The Assistant Principal of Special Services works with the Principal and key stakeholders to set the vision for student special services with respect to services and programming for students with IEPs, 504 plans, MTSS, and mental health supports, establish strong progress monitoring practices, and invest and develop capacity within others to ensure the support of all learners across the school. The Assistant Principal of Special Services works from the belief that excellent schools develop and sustain the capacity of teachers and leaders to lead and take ownership of their classroom, department, and school’s success. This role sits on the campus leadership team. The APSS reports to the Principal. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn Assume personal responsibility for student achievement Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelinesProvide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students)Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.)Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc. Meet professional obligations including and not limited to meeting deadlines and honoring schedules Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar) Maintain strong attendance each day and be on time to all responsibilitiesCollaborate with colleagues and seek feedback in the spirit of continuous improvement Reflect on professional practices to meet individual professional development goals Actively participate in professional development, grade level, and department meetingsActively engage and implement in all school-wide and Org wide professional developmentServe as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiativesShare candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for studentsAssist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirementsKnow that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Lead with KIPP ValuesInternalizes, champions, and holds self & others accountable to KIPP Colorado valuesDemonstrates the ability to understand and navigate issues of identity, power, and privilegeValues the range of different backgrounds people bring to our work, appreciates how those backgrounds make us better at what we do, and strives to create an environment in which everyone who demonstrates our values and delivers on their responsibilities thrivesExpresses high expectations for all students and families, and expresses belief in their potential to complete college and succeed in lifeSeeks to understand the needs and motivations of students and families, and makes decisions with student best interests and needs in mind Lead through Instructional and Cultural LeadershipCollaborate with the principal, and key stakeholders, and the regional director of special services to drive vision for systems of compliance and programming to identify and support students with IEPs, 504 Plans, and Gifted and Talented Manage and evaluate campus-based special education teachers, social workers, and academic interventionists (in alignment to campus program) to achieve their individual development goals, coordinate action plans for professional growth, and evaluate progress to student outcomes and campus-wide goals (including compliance timelines) Provide continuous coaching and evaluation on all competencies of the KIPP Colorado teacher performance rubricsSupport the development of teacher-driven professional goals through a regular coaching cycleSupport teachers in monitoring and responding to the growth of students towards individual and school goals through the implementation of data cyclesPerform performance reviews of a cohort of teachersCollaborate with internal staff (social workers) and external supports (including outside agencies and DPS partners) to support mental health needs of all students across the schoolCoordinate contracted service providers (school psychologist, occupational therapists, physical therapist, speech therapist, etc)Collaborate with principal and stakeholders to establish, provide training on, and progress monitor on academic and behavioral MTSS systemsLead team to execute on Functional Behavior Assessments and Behavior Intervention Plans with consistency, fidelity, equity, and excellence Collaborate with other leaders to implement and respond to data systems in order to identify students who need additional layers of support, intervention, or an evaluationManage, develop, and oversee implementation of 504s, Special Education Program, Gifted and Talent, and MTSSManage reduced caseload of students with IEPs (as needed)Provide development opportunities for academic and culture leaders to delegate and partner towards achievement of intervention and special services programmatic visionsCollaborate with the Principal to plan and implement teacher and leader professional development, including coordination of action research collaboratives and whole-staff professional development sessionsSupport school-wide and grade level rituals and systems as needed throughout the year including, but not limited to, arrival, dismissal, and lunchProvide collaborative coaching for general education and special education teachers as needed with regard to implementation of student servicesDetermines the need for and facilitates staff development on legal compliance including, but not limited to, due process requirements, procedures, forms, and timelines in alignment to local, state, and federal lawWorks with new staff to acquaint them with KIPP Colorado and Denver Public Schools procedures and practicesProvides information to parents regarding the referral/assessment process, special education services, and their rights relative to special education Lead through Curriculum & Assessment LeadershipRun weekly progress monitoring and department meetings for special education teams in support of compliance and timelines, school goals, curriculum alignment, development, data analysis, and planning Oversee and ensure accountable implementation of assessment measures aligned to progress monitoring for exceptional learnersEvaluate whole school performance data to make holistic as well as individual recommendations for improving school-wide instructional practices, with specific attention to supporting exceptional learners Serve as Site Assessment Leader for iReady or equivalent universal screeners and work with other administrators and leads to support assessment needs throughout the year for students with IEPsCoordinate logistics for assessment needed to inform next steps with relevant academic interventionsAssists the Principal in analyzing, developing, and modifying special education programs to meet the needs of students Additional ResponsibilitiesParticipate in active presence and strategic supervision and monitoring to ensure student safety and engagement in rigorous learningComplete MLE coursework and certification requirements (required for most roles) Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for studentsEnforce positive behavior systems and monitor behavior data Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.)Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening eventsDevelop strong relationships with the families of students through home visits, participation in school events and phone calls homeCommunicate regularly with families about academic progress and behaviorParticipate in daily duties (i.e. breakfast, lunch, dismissal) to support school operationsMaintain accurate records, grade books, and data tracking systemsAssist with both student and staff recruitment Role Level Specifics, Scope of Work, and Level of ResponsibilityFor more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role: Bachelor's degree (required)Spanish bilingual (preferred)At least 5-7 years of relevant and aligned experience (required)At least 4 years of K-12 teaching experience, a provision of special services and/or a strong record of helping underserved students achieve academic success (required) Past experience (2 years) of leading adults in a school environment (assistant principal, instructional coach, grade level chair, etc) (required) Licensed special education teacher, social worker, or psychologist in state of Colorado (preferred at time of hire, must be obtained within the first twelve months in the position)Deep knowledge of Special Education, Section 504, Gifted and Talented, and Multi-Tiered Systems of Support (MTSS) compliance and instruction, with teaching experience and a proven track record of raising student achievement for exceptional learners (required)A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required) Outstanding organizational skills and high attention to detail; outstanding written and oral communication skillsAbility to manage the ambiguity and multiple priorities inherent in an entrepreneurial environmentProactive problem solver who demonstrates initiative and teamworkStrong work ethic coupled with an enthusiastic and passionate approach to one’s workMulti-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellenceHigh level of detail orientation and sound excellent organizational skillsStrong communication, feedback and facilitation skillsStrong analytical and problem-solving skillsArticulate, professional demeanor with strong self-confidence and initiativeEntrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environmentDemonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detailStrong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational linesPassionate commitment to KIPP Colorado mission and to high standards of excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following:Competitive Market Salary: Starting salary for this role begins at $91,800 and is commensurate with experiencePlease submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishmentsExcellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, t

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off We are seeking a Service Desk Analyst for a contract position. • Position: Service Desk Analyst, • Position Type: Full-time-Remote Key Responsibilities • Handling incoming phone requests from customers, • Handling incoming electronic requests (Chat, Email, and Fax) from customers, • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests., • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs), • Researching customer requests to ensure accurate information and resolutions are provided, • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team, • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation, • Creating, updating, and retiring service center knowledge documentation, • Attend and participate in team meetings to surface and discuss process improvements and service offering changesRequired Qualifications Education & Experience, • High school diploma or equivalent required; Bachelor's degree preferred., • Must reside within an hours commute of Washington, D.C or Denver, CO., • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred., • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire., • Strong critical thinking abilities., • Excellent active listening and communication skills., • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems)., • Familiarity with BMC Remedy Service Management preferred., • Experience providing technical support for any Human Resource based IT applications preferred., • Availability to start a new job, • Best Rates, • Contact #Please dont hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need. Regards, Bob Hafiz | Technical Recruiter Representing Makpar Phone: 703 962 6001 Ext.No.530 Direct:703-936-0013 Makpar Corporation 8a/WOSB/EDWOSB ISO 9001:2015 ISO 20000-1:2018 ISO 27001:2013 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region 3 Makpar is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. This is a remote position.

Big Independent insurance agency with a small operations office is looking for an insurance experienced individual to assist in all facets of agency operations.In this position you will provide customer service to clients, assist producers, help with accounting and agency operations and even be call

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We value your contribution and are committed to supporting your professional development. Ensure Success: Provide after-sales support and coordinate with service teams to keep customers happy. We prioritize your health and wellness by providing benefits to support your physical and mental health, in

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

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By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.

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