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Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: • Paid Training, • Competitive Wages, • Full Benefits (Medical, Dental, Vision, 401k and more), • Paid Time Off, • Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns, • Calmly attempt to resolve and de-escalate any issues, • Escalate interactions when necessary and appropriate, • Respond to requests for assistance and/or possible processing payments, • Track all call related information for auditing and reporting purposes, • Provide feedback on call issues Qualifications: • High School Diploma or equivalent, • IT/Network certifications/degrees preferred, • 18 years of age or older, • Proven call center experience, • Typing 25 WPM, • Proficient in PC operation and navigation, • Entry-level network troubleshooting, • Ability to set up home Wi-Fi network, • Ability to set up and configure a router or switch, • Core proficiency with a laptop or desktop computer, • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven., • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals., • Communication: Outstanding communication, listening, and analytical skills., • Organizational Skills: Strong organizational and problem-solving skills., • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused., • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts., • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making., • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Customer Service / Remote] - Anywhere in U.Up to $31-hr / Pick Shift: 7am - 3:30pm PT or 9am - 5:30pm PT / Overtime offered @ 1.As a Customer Support Representative at Clever, you will: Provide exceptional customer service and support via phone, email, and chat; Troubleshoot technical issues and pro

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Job Description We are looking for a Technical Product Specialist expert to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. You are required to be onsite in our Miramar location. As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. About The Role · Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats) · Manage and solve assigned cases by providing the best support solution given the client's needs. · Investigate the root cause of issues by isolating the problem and searching application logs. · Reference technical documentation and aid in building internal knowledge base content where gaps may be present. · Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. · Develop regular reports to understand the health and quality of our platform. · Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints. Your Experience & Skills · Experience in technical support; B2B is preferable · Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS) · 2-5 years of experience in technical support/operations experience · High experience supporting customers via email, phone and chat · Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. · Basic code understanding · Data entry experience is required · Excellent interpersonal skills and multitasking abilities · Superb written and verbal communication skills · Positive attitude, empathy, and high energy · Ability to take initiative and adapt Bonus skills: · Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus What’s in it for you? · A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with · Endless career opportunities and clear paths for career development · A competitive salary · Inclusive perks and benefits · Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Powered by JazzHR 03sgbDH6lz

Job Description Role Summary: The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the company’s standards and values. Key Responsibilities: · Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. · Resolve customer issues efficiently and accurately while maintaining a positive attitude. · Provide product/service information and troubleshooting support. · Escalate complex or unresolved issues to the appropriate internal teams. · Document all interactions and resolutions in the CRM or ticketing system. · Stay up to date on products, services, policies, and system updates. · Meet individual performance metrics and quality standards. · Identify opportunities to improve processes and enhance the customer experience. Qualifications: · 1+ year of experience in a customer service or call center environment preferred. · Excellent communication and interpersonal skills. · Strong problem-solving abilities and attention to detail. · Ability to remain calm and empathetic in high-pressure situations. · Proficient in basic computer skills and CRM systems. · Flexible and adaptable to change in a fast-paced environment. Preferred: · Bilingual (English/Spanish) Core Competencies: · Empathy & Active Listening · Communication · Problem Solving · Adaptability · Team Collaboration · Customer Focus · Attention to Detail Physical Requirements: · Prolonged periods of sitting and computer use.

Job Description Job description: We are specifically looking for bilingual candidates fluent in both English and Portuguese. This role requires strong written and verbal communication skills in both languages to effectively support our diverse customer base. Our clients love our product; it’s very popular and incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. As a Technical Product Specialist, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. About The Role · Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats) · Manage and solve assigned cases by providing the best support solution given the client's needs. · Investigate the root cause of issues by isolating the problem and searching application logs. · Reference technical documentation and aid in building an internal knowledge base content where gaps may be present. · Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. · Develop regular reports to understand the health and quality of our platform. · Drive overall Customer Satisfaction metrics, ensuring service quality through the case journey, providing regular updates across touchpoints. Your Experience & Skills · Experience in technical support; B2B is preferable · We are hiring bilingual Technical Product Specialists who are fluent in both Portuguese and English. · Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS) · 2-5 years of experience in technical support/operations experience · High experience supporting customers via email, phone, and chat · Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. · Basic code understanding · Data entry experience is required · Excellent interpersonal skills and multitasking abilities · Superb written and verbal communication skills · Positive attitude, empathy, and high energy · Ability to take initiative and adapt Bonus skills: · Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus What’s in it for you? · A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with · Endless career opportunities and clear paths for career development · A competitive salary · Inclusive perks and benefits · Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Type: Full-time Benefits: • Health insurance Powered by JazzHR qYJO2Ygain

Job Description CALL CENTER SUPERVISOR - ONSITE, MIRAMAR, FL First State Bank is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people. Here's why you should join First State Bank: • Competitive Salary and Hourly Pay Rates, • Medical, Dental, Vision, Life, Long-Term Disability plans available, • 401K Retirement Program with employer matching, • Paid Time Off plus Federal Bank Holidays, • Profit Sharing Program, • Tuition Reimbursement Position Summary: This Call Center Supervisor is responsible for overseeing the daily operations of our Call Center, ensuring that the team and each individual member meet quality service objectives. The supervisor will provide support in resolving, documenting, and escalating customer complaints and complex issues. Additionally, they will train staff to identify sales opportunities for retail and digital products and services, establish and maintain customer onboarding and retention programs, generate monthly dashboards and reports, and contribute to projects as needed. Position Responsibilities: • Manages the daily operations of the Call Center, ensuring consistency and uniformity in customer service., • Monitors department personnel productivity by reviewing system reports on call duration, hold times, transfer activity, and other key metrics., • Observes employee performance, including demeanor, technical accuracy, and adherence to policies and procedures., • Addresses customer concerns or complaints by answering questions and recommending appropriate corrective solutions., • Ensures audit compliance and maintains quality control over procedures, recommending and implementing corrective actions as needed., • Ensures the department adheres to established bank policies, procedures, and all applicable state and federal laws, rules, and regulations., • Maintains current knowledge of financial industry status and trends., • Facilitates effective communication with staff regarding policy and procedure changes approved by Senior Management., • Ensures the successful implementation of updates and conducts necessary training sessions to keep staff informed and prepared., • Consistently employs sound decision-making techniques when handling inquiries, approvals, and requests, ensuring alignment with existing policies and procedures., • Operates within assigned approval limits while using these instances as opportunities for employee development and learning., • Prepares reports for Senior Management, audits and other personnel., • Participates and provides feedback on testing and implementing new products and services., • Actively contributes to the development and growth of department staff by demonstrating strong communication skills, both verbal and written, and effective delegation to ensure a highly cross-trained team., • Oversees personnel actions, including performance appraisals, disciplinary measures, and candidate interviews for employment., • Manages the department's daily activities, including delegating assignments, developing work schedules, and providing essential training to support team effectiveness, • Assumes responsibility for various department functions in the absence of staff members or in overload situations., • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; and upholds organizational values; and accepts responsibility for own actions., • Responsibilities also include other duties as assigned. Competencies: • In-depth knowledge of retail, commercial, and digital banking products, policies, and procedures., • Ability to exercise discretion and sound independent judgment in managing daily banking and call center operations., • Strong organizational skills with the ability to multitask effectively., • Exceptional customer service, sales, and communication skills, engaging effectively with customers via phone, email, or chat in a fast-paced environment., • Proficient in using banking system platforms for account maintenance and research., • Experience with debit card operations, including transaction research, disputes, and travel exemptions., • Preferred experience with Five9, Fiserv Create Digital, Fiserv Client Central, and Fiserv Signature platforms., • Proficient in Microsoft Outlook, Word, and Excel. Supervisory Responsibility: • This position has supervisory responsibilities. Required Education & Experience: • Associate's degree or related knowledge/skills gained through experience, • Five years of experience in a bank Call Center environment with a strong understanding of standard retail, commercial, and digital banking products, policies, and procedures., • Two years' supervisory experience in a banking or financial services environment. Essential Job Functions: Essential job functions include the employee occupying this position will frequently be required to perform problem resolution; communicate with both internal and external customers and create written documentation. The employee must be able to remain in a stationary position 60 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc. First State Bank is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws. EOE M/F/V/D Job Posted by ApplicantPro

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

If this sounds like you, we'd love to chat!.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

When required, an email will be sent from Humana@myworkday. Humana") offers competitive benefits that support whole-person well-being. The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner.

If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the person we are looking for. At this job, you will be performing various tasks such as data entry, performing ema

Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a timely and professional manner; Maintain acc

As a Bilingual Call Center Representative at LogixHealth, you will provide support and service to our patients via telephone, fax and mail. Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information

To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training,.

Our people are behind the strength of our success, and we invest and support you in:.

Customer Service / Remote] - Anywhere in U.Aggressive compensation / Comprehensive Medical-Dental-Vision / Generous paid time off / Extensive internal growth and professional development - As a Call Center Representative, you will: handle inbound and outbound calls from customers in a professional a

The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual

Municipal Customer Service Representative.We are seeking a Municipal Customer Service Representative candidate for assignment in Pembroke Pines, Florida.The selected candidate will provide customer assistance in response to problems and related service inquiries, receive or initiate customer contact

The Resident Services Associate will be the first point of contact for residents and visitors, offering personalized assistance and ensuring a welcoming and supportive environment. Support residents with minor administrative tasks such as scheduling appointments and making copies.

Palm Medical Centers Experience.Are you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness.Palm Medical is a primary

Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment. In addition, the Receptionist will support with the supervision and management of the office. Assists clerical and support staff with their assigned duties, par

We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.

Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Processes accounts payable and other accounting support transactions.

The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner. You will respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.