108 Best digital marketing Jobs in Vancouver, Washington (April 2026)

Account Manager (REMOTE)

2 days ago

Portland

Job DescriptionNRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions. Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits. Job Summary The Account Manager (AM) is responsible for providing excellent account management and marketing support to multiple client accounts. The AM is the “Owner” of Pivot’s relationship, and they serve as the primary point of contact with their clients. The AM seeks to understand each client’s situation and takes on a client’s challenges and opportunities as their own. They develop and implement marketing strategies to meet each client’s marketing objectives. This position offers the opportunity to be deeply involved in diverse projects spanning branding, marketing, digital, video production, web development, CX services, training, and research while contributing to a culture that values creativity, collaboration, and meaningful impact. The Account Manager position is for someone who with agency experience and/or those who have held a leadership role within a marketing department. Responsibilities • Serve as the strategic leader, primary relationship owner, and point of contact for assigned clients, building trust and long-term partnerships, • Understand client goals, challenges, and market context, taking ownership of their objectives as if they were your own, • Proactively identify opportunities to expand Pivot’s impact, recommending additional services that align with client needs, • Develop client briefs based on knowledge of client objectives, market characteristics, and other situational factors, • Collaborate with Project Managers (PM) and the creative team in creating and implementing a strategy that addresses challenges and opportunities outlined in strategy briefs, • Work with PMs to get client projects produced on time and of high quality, with final responsibility for client approval and satisfaction, • Provide thoughtful recommendations to improve marketing, CX and sales outcomes, including pricing, messaging, channels, and creative direction, • Collaborate with Business Development to create and track new proposals and upsell opportunities within Pivot’s CRM tool, • Takes a leadership role in providing a positive experience for Pivot clients, • Provides advice to improve clients’ growth efforts. May include recommendations on pricing, tactics, channels, messaging, design, and/or other marketing topics, • Educate clients on best practices, processes, and realistic expectations to ensure a positive working relationship, • Monitor scope and enforce boundaries to ensure profitability and delivery quality, • Stay informed on industry, client, and regional trends to bring timely, relevant insights to client conversations, • Track innovation demands and emerging client needs, advocating for opportunities that drive measurable results, • Track, maintain, and analyze key performance metrics with each client so we can understand and measure Pivot’s impact, • Strong interpersonal and communication skills with the ability to build rapport across teams and clients, • Confident presenter with excellent written and verbal communication abilities, • Strategic thinker who can translate business objectives into actionable marketing plans, • Demonstrated success in managing client relationships, ideally within an agency environment, • Solid understanding of marketing and communication principles across traditional and digital channels, • Ability to maintain confidentiality, • Highly organized and detail-oriented, with a proven ability to juggle multiple client priorities, • Experience with Forecast or similar project/workflow management software is a plus, • Proficiency in Microsoft Office and Google Suite (Docs, Sheets, etc.), • B.S. Marketing, Advertising, Communication, or equivalent experience, • 5 or more years of experience required in marketing, advertising, communications, PR, or related fields, • Account management experience within a marketing agency is a plusPhysical Demands, • Work is typically performed in a remote office setting #zr Powered by JazzHR swHg5V8PFj Company DescriptionNRTC – Member Driven and Technology Focused NRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. Mission NRTC provides solutions that help our telecommunications and electric members bring all of the advantages of today’s evolving technology to rural America Vision We will be our members’ most trusted technology partner Values Our members are our reason for being We put the needs of our members first. We focus on delivering impactful solutions to them. Our team is the foundation of our success We trust each other. We cooperate with each other. We unite to accomplish our goals together. Our passion is supporting rural communities We are dedicated to our members and the communities they serve. IDEA Committee At NRTC, we are committed to Inclusion, Diversity, Equity and Awareness in the broadest sense to honor our company values. We believe an inclusive work environment provides an atmosphere that allows all employees to attain their greatest potential and achieve the greatest benefits for our Members. The IDEA Committee is committed to furthering a supportive and welcoming workplace environment in which employees of all backgrounds and demographic characteristics can productively and cohesively work together. Total Rewards We are proud to offer our employees an appealing total rewards package including competitive pay and a matching 401(k) plan, along with medical (with HSA contributions from NRTC), dental, vision, and short/long term disability insurance. We also offer 12 paid company holidays, paid-time off and paid training, as well as an employee assistance program, discounted wireless plan, and so much more. Growth and Development At NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education. Transparent Leadership Our Executive and Senior Leadership Teams provide frequent updates with our quarterly “All Hands Meetings” both company-wide and within each one of our four business units. These meetings consist of important company updates, candid financial information, employee milestones, Employee Excellence Awards, special guests, IDEA updates and on-the-spot employee Q&A. To help encourage open communication, feedback and discussions, NRTC leadership also has an “open door policy,” and conducts numerous employee surveys which allows our employees to help shape the culture and future of NRTC.NRTC – Member Driven and Technology Focused \r\nNRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. \r\n\r\nMission\r\nNRTC provides solutions that help our telecommunications and electric members bring all of the advantages of today’s evolving technology to rural America\r\n\r\nVision\r\nWe will be our members’ most trusted technology partner\r\n\r\nValues\r\nOur members are our reason for being\r\nWe put the needs of our members first.\r\nWe focus on delivering impactful solutions to them.\r\n Our team is the foundation of our success\r\nWe trust each other. We cooperate with each other.\r\nWe unite to accomplish our goals together.\r\n Our passion is supporting rural communities\r\nWe are dedicated to our members and the communities they serve.\r\n\r\nIDEA Committee\r\nAt NRTC, we are committed to Inclusion, Diversity, Equity and Awareness in the broadest sense to honor our company values. We believe an inclusive work environment provides an atmosphere that allows all employees to attain their greatest potential and achieve the greatest benefits for our Members. The IDEA Committee is committed to furthering a supportive and welcoming workplace environment in which employees of all backgrounds and demographic characteristics can productively and cohesively work together. \r\n\r\nTotal Rewards\r\nWe are proud to offer our employees an appealing total rewards package including competitive pay and a matching 401(k) plan, along with medical (with HSA contributions from NRTC), dental, vision, and short/long term disability insurance. We also offer 12 paid company holidays, paid-time off and paid training, as well as an employee assistance program, discounted wireless plan, and so much more.\r\n\r\nGrowth and Development\r\nAt NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education. \r\n\r\nTransparent Leadership\r\nOur Executive and Senior Leadership Teams provide frequent updates with our quarterly “All Hands Meetings” both company-wide and within each one of our four business units. These meetings consist of important company updates, candid financial information, employee milestones, Employee Excellence Awards, special guests, IDEA updates and on-the-spot employee Q&A. To help encourage open communication, feedback and discussions, NRTC leadership also has an “open door policy,” and conducts numerous employee surveys which allows our employees to help shape the culture and future of NRTC.

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