1000+ Best Information Technology Jobs in North Carolina (November 2025) - page 9

Commodities and Retail Program Manager

21 hours ago

Mills River

Job DescriptionDescription: Mission: MANNA’s mission is to involve, educate, and unite people in the work of ending hunger in Western North Carolina Vision: A hunger-free Western North Carolina MANNA embraces a philosophy that recognizes and values diversity. MANNA’s goal is to attract, develop, retain and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. As the diverse workforce evolves, MANNA is dedicated to providing a respectful and dignified environment. MANNA is committed to the total inclusion and participation of all people. The celebration of diversity is an essential component in the way MANNA does business. Position Summary: This position is responsible for managing two primary focal points: The Emergency Food Assistance Program (TEFAP) and Direct Retail Partnerships (DRP). MANNA Foodbank administers these programs in our 16-county service area. The CRP Manager provides support to our partner network of agencies distributing TEFAP as well as those who hold retail partner relationships. The CRP Manager also supports Agency Relations and Operations teams in functions related to both programs. The CRP Manager is responsible for scheduled program reporting to both NCDA (North Carolina Department of Agriculture) and Feeding America. The CRP Manager is responsible for planning, oversight and management of program compliance and outcomes. Essential Duties and Responsibilities: The duties listed below encompass the essential responsibilities of the position in the areas of departmental, direct agency support, compliance and communications support. Agency and Donor Support & Compliance • Serve as the staff program lead for onboarding and training agencies who are recruited for TEFAP and/or DRP; including any expansion of both programs into underserved areas., • Ensure that all agencies working within the programs meet program food safety and reporting expectations., • Manage annual TEFAP and DRP agreements in accordance with all current USDA, NCDA, Feeding America and MANNA guidelines, including updates, tracking, internal/external communications., • Provide annual Civil Rights training, in conjunctions with Agency relations, to all participating partner agencies, MANNA staff and volunteers who interact with TEFAP, • Conduct annual site monitoring compliance visits in conjunction with Agency Relations team to ensure safe food storage and handling and the practice of good stewardship of Food Bank product and appropriate record keeping and Civil Rights compliance for TEFAP. (TEFAP visits may be conducted with NCDA representatives as requested) Work with Agency relations to maintain updated reports of agency compliance visits for both programs., • Conduct follow up visits with agencies when they receive corrective action reports from the North Carolina Department of Agriculture (NCDA) or MANNA., • Participate in mandatory NCDA trainings and stay updated on current TEFAP changes that affect our partners and/or neighbors., • Responsible for cultivating new food donor relationships in the local retail grocery industry throughout Western North Carolina as well as developing and strengthen on-going relationships with store managers and staff. Develops and executes retail donor recognition plan., • Provide technical assistance and all program updates and changes to agency representatives who have any questions or concerns regarding TEFAP or the Direct Retail Match Program including technical assistance and programmatic assistance., • Provides technical assistance and program updates and changes to donors as needed., • In collaboration with Agency Relations lead the design and development of TEFAP resources for agencies such as signage, distribution rate tools, client choice model information, quarterly information packets, and on-demand training webinars, • Provide services as staff point person for all TEFAP and DRP program communications including complaints and issues, on-going communications and documents (e.g., quarterly emails, monthly stats reminder email, and personalized communication with individual agencies) and follows-up with partner agencies or other constituents as necessary., • Support grant proposals to fund paid staff positions at TEFAP partner agencies to administer the programs. Program and Departmental Administration • Utilize data analytics for program improvements and expansion. Stays current on retail food industry trends and industry standards., • Work with the Operations team to reallocate TEFAP products to other agencies when the original agency allocated the products can’t take it. Works with the Partner Agency Network to reassign Direct Retail pick-ups as needed to ensure that we are responding to our donors in a timely manner., • Works with Resource Development team on grant proposals, submissions, and reporting related to TEFAP or DRP programs., • Provide support to the Operations team in regard to the allocation of TEFAP and Direct Retail product within our inventory software., • Create TEFAP and Direct Retail Partnership SOPs to document all internal processes., • Provide ongoing education and communication with MANNA staff on all areas of TEFAP and DRP,, • Including a dedicated Teams channel with all relevant materials and quarterly executive summaries to MANNA Senior Leadership Team and Director of Food Sourcing and Director of Operations., • Ensures all required reporting is accurate and meets the reporting requirements of the program., • Executes scheduled reports on the DRP program to MANNA and Feeding America, • Serve as staff lead in preparation for all program audits of TEFAP, including but not limited to Feeding America, NCDA, and GAAP. Remain current on TEFAP and DRP program guidelines and updates through USDA, NCDA and Feeding America., • Research and track how TEFAP operate on the food bank, state and federal levels, report out to Senior Leadership and Directors, • Work with the Director of Food Sourcing to create and track the annual DRP budget., • Maintain and update dashboards tracking programmatic outputs, including receipt, agency inventory, allocations and compliance., • Collaborate with Agency Relations on client statistics., • Collaborate with Agency Relations to work with partner agencies to reach out to the Latinx and underserved communities, including offering program materials in multiple languages., • Provides a support role in conjunction with all food sourcing functions including, but not limited to purchase order creation, item/vendor maintenance, order tracking and truck scheduling., • Supports the 4 major Food Drive initiatives of the Food Sourcing Department by participating at those events as a site manager or in a support role., • Supports departmental priorities as needed. Qualifications: • Education/Experience: A range of education, training, certifications and experience will be considered for this position., • This range could include: Associate degree combined with at least 2- years’ experience in administrative support or other related fields or more than 5 years of program management experience, • Fields of experience can include but are not limited to non-profit management, program management or food systems, • Outstanding skills in communication, leadership, planning, organizational development, • Must have excellent computer skills with a high level of proficiency in Microsoft Office Suite and Outlook, • Proven skill and proficiency in learning and navigating technology and databases, • Achieve and maintain current Manager Level Food Safety Training, • Demonstrated ability to work in a busy office environment, work to deadlines and manage multiple priorities, • Must possess strong interpersonal, written and verbal communication and presentation skills suitable for a wide variety of audiences and effective internal and external communication skills, • Exceptional communication skills to engage with a diverse group of key stakeholders and staff, • A commitment to the mission of MANNA Foodbank in the work toward ending hunger in Western North Carolina, • Proof of current, valid Driver’s License, auto insurance, use of a personal vehicle and clean MVR Additional Skills: • Ability to maintain a flexible schedule and adapt in a dynamic, fast paced environment, • Desire to educate and inspire others in the mission of Manna Foodbank, • Training or familiarity with principles of project management, • Problem solver, self-starter, and is able to respond quickly to changing requirements, • Outstanding Customer Service abilities and a positive attitude, • Ability to multi-task and think quickly on your feet, • Enjoys working with people, • Knowledge of food bank operations a plus Working Conditions: This position is hybrid with a combination of office/field/Work from Home and will have exposure to warehouse environment (approximately 90-office & field/10-WH) as well as local travel within the service area. This position will be subject to environmental conditions with activities that occur inside and outside. This can be a fast-paced hands-on physical work environment at times. The noise level in the work environment is moderate to moderately loud within the Warehouse. Physical Demands: The physical demands required are representative of those that must be met by the employee to successfully perform the essential functions of the job. The physical demands of this position are considered medium work. While performing job duties the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance. The employee must occasionally lift and move objects up to 25 – 30lbs. The employee is frequently required to sit, stand; walk; and stoop, kneel, or crouch. Specific vision abilities require the visual acuity to operate motor vehicles; close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus close visual acuity to perform activities including but not limited to preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading. Functions also require ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. Travel: Routine travel is required within service area for donor and partner visits as scheduled. Current driver’s license required; copy of current auto insurance; and clean MVR required. Schedule: Flexible schedule available, with some evening and Saturdays needed for planned events Salary Range: $56,778 - $59,932 annually MANNA is also thrilled to offer a competitive and comprehensive benefits package: • Medical, dental and vision insurance, • 401k with company match up to 3%, • Short term and long-term disability insurance, • 136 hours of PTO in the first year, • Paid lunches and breaks, 10 paid holidays

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